Kapitalbank

Rating 5.0
754 ratings
Rate this place

247 reviews

Level 4 Local Expert
September 9
Be aware! I put money into atm but my money was just taken by them They even deleted the videotapes, so they could get to have my money Dont trust this bank
1
Level 7 Local Expert
January 11, 2023
Although I went last week of the year and it was more than usual crowded the plenty of working staff made the service goid and fast. Most of the staff spoke English as much as necessary. Nice and helpful information desk. The Queue ticket machine is only uzbek-russian but information desk will help.
3
Level 9 Local Expert
June 26
Thx for your job
Level 11 Local Expert
February 18
Somehow better than M.Ulugbek branch
Level 4 Local Expert
December 10, 2023
😎 kruto
3
Level 8 Local Expert
August 18
Excellent service office, very comfortable, pleasant interior, plenty of space to wait. The staff is very attentive, the girls at the reception help to choose the right service and get a ticket, waiting in line was no more than 5 minutes. The operators were polite, quickly helped to solve my question and explained everything. What should be improved: there are several universal cash registers and they do not have an electronic queue, which creates some confusion. It would be better to give them coupons as well.
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Level 7 Local Expert
September 12
All right: quickly, politely, professionally. There are a lot of people, but the waiting time is short. Cashiers work fast. The location is quite convenient. I liked it, I will contact you again
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Level 6 Local Expert
August 6
The operations department, a lot of managers, but the service certainly leaves much to be desired, I am generally silent about friendliness and informativeness, except for the girl who stands at the issuance of coupons. I registered an application for a card through the application, downloaded all the documents, arrived at the time indicated in the SMS that came after registration, as it turned out, all this does not work, and I need to register the documents again.... I got the cards, but I spent three times more time than I planned
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Level 7 Local Expert
September 2
the best bank, reasonable prices, many branches, which is very convenient. The staff explains everything clearly and clearly
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1
Level 7 Local Expert
November 1
This is probably the most "civil" branch of Kapitalbank in Tashkent. A nice girl at the reception, who explains everything clearly and clearly, there is no crowding, as in other offices. Everyone is polite. I was pleasantly impressed by the visit
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Level 3 Local Expert
September 10
If there was a choice , you wouldn 't even put one star , you're waiting for your card to be issued , and when it 's your turn , they tell you that there are no cards left , and they can 't even say it in advance , you're just wasting your time
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Level 7 Local Expert
April 18
It's not the first time I've been to this department and every time I think, why? Because it's central, probably. If the department is central, it should be exemplary a priori. Unfortunately, it is not. Long queues, lack of staff, and sometimes incompetent staff. It took me exactly an hour and a half to get a bank statement and a certificate with the balance today, of which it took almost an hour to wait. Why? For the most part, there is no distribution among employees who does what - everyone does everything, including managers, to whom they run for a solution. If everyone is doing everything, why do we need different coupons with letters? Make a single numbering! Simply because the request is rare, it is placed at the end of the list and moves unevenly in the queue with other requests. I recommend that customers watch which letters move the fastest, check with the operator what kind of request it is and take the appropriate coupon! That's how, if the system is poor, customers have to get out of it!! A separate question to the heads of the bank: why is the certificate of the balance worth 100 thousand soums? For what?))) This is the most standard automated banking system.an operation that does not involve any complex mechanisms and solutions. If you have not automated it yet, then this is a sign, and I am giving it to you now! Further. Hang another monitor with a queue above the reception, it will be more convenient. In the waiting room/main open space, use the climate control system, which will automatically adjust the temperature! It's stuffy when there are a lot of people. Do not write the numbering of operators on the dividing walls between employees, but make separate signs facing the visitors! Look at how it is done in the Russian Sberbank, do not reinvent the wheel. It's more convenient for customers this way.
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3
Level 3 Local Expert
October 22
There are long queues, but employees are much more competent than in the neighboring branch, they can make inquiries, about which they say in the neighboring one that there is no technical possibility.
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1
Level 8 Local Expert
October 20
Our favorite branch of Capital Bank. We are sending all colleagues and employees here. They help to solve customer issues very quickly. We are satisfied.
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1
Level 8 Local Expert
October 13
Queues are tough, but overall cool. You can apply for a visa and local cards at the bank during the day. They're just named names. Tip, sign up via the app for a specific time
See original · Русский
1
Level 3 Local Expert
April 18
Very high-quality and professional service, in any matters of their clients. At least I really like the work of the staff and their cultural and professional attitude towards customers.
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1
Level 6 Local Expert
November 24, 2023
The bank is good, but Today 09.11.2023 at 12:10 I was somewhere and wanted to open a uzcard for salary. The operator who served me was a bit rude to begin with, it felt like she was doing a favor to the MNE (client). To the question "What is the difference between the application Kapitalbank and Uzumbank (formerly Orange)", she replied:"and why do you need this" I honestly was interested because Uzum Bank application also integrates with Capital Bank cards. Since she looked tired or there was a feeling that she was ill, I politely asked, "Alas, everything is fine, maybe you feel bad?". In response, I received a boorish answer that it was none of my business and I shouldn't care. Terrible customer service, employees do not try to help CRM at all. It's like everyone's doing us a favor. I ask you to take this into account for those who are dissatisfied or for any response comments to contact When will we have a normal customer service
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Level 4 Local Expert
October 23
Generally well done! Everything is on coupons, quickly, clearly. The registration of the cards took a little less than two hours - a visa and a local card.
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1
Level 9 Local Expert
June 9
Convenient, functional! There are a lot of people, but everything is going very fast 🤗
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Level 3 Local Expert
January 18
I do not recommend this bank, because I bought dollars at their ATM during non-working hours (because of the flight, I had to buy dollars through an ATM at an unfavorable rate), I was given shabby and worn dollars, any bank changes such money with a 10 percent discount, there was no receipt issue, because I thought there were problems with this they will not arise, as a result, after arriving in Tashkent, I went to their office, asking them to exchange these dollars for new ones, others. I approach the exchange office and explain the situation, to which they begin to be rude to me and say that these dollars are normal and ask for a check that I changed this money at their ATM, I said to look at the cameras (because all ATMs have a camera), to which they answer "I have nothing to do with this becausefor such a small thing." Then I go to the reception desk, again I explain the situation, to which they answer me in general that their ATMs generally do not change bags for dollars, I am shocked that such incompetent people work in a bank. I had to change it back to the bags in their branch and buy dollars from another bank. In general: competencies - 0 respect for customers - 0 service - 0
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Level 10 Local Expert
June 5
Polite staff! Comfortable environment, quickly resolved the issues
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1
Level 4 Local Expert
July 1
It was urgently necessary to exchange currency) the nearest was this bank. I was pleasantly surprised that there are no queues)
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Level 18 Local Expert
July 11, 2023
Большое отделение и насколько мне известно центральное. Обслуживание клиентов быстрое. Для резидентов скорость выше, для не резидентов дольше (с документами чаще всего много возятся ну и на объяснение получателям карт особенно времени уходит много) расположение удобное, если брать в целом весь этот участок. Операторы приветливые, терпеливые и знающие свою работу. Сама услугами не пользовалась, но сопровождала друга.
Level 9 Local Expert
May 29
The service is excellent, but the parking is... She's just not there, either by taxi, or you have to leave the car a kilometer away
See original · Русский
Level 12 Local Expert
December 25, 2023
Everything is very fast and convenient, if you do not get to lunch from 13-14 o'clock. All operators leave for lunch and have to wait until 13:50 for sure.. plus the queue accumulated during this hour! They are called by electronic queue.The guys work quickly and politely!
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Level 25 Local Expert
September 1
Fast service, courteous staff. Keep it up !
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Level 6 Local Expert
March 8
There are a lot of advantages, they served me quickly. The staff is very professional. Employees give a lot of recommendations about banking transactions
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Level 10 Local Expert
October 5, 2023
There are a lot of people and the service is cool and quickly solves everything thank you to all employees thank you from the director to the operator and manager thank you thank you
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Level 13 Local Expert
April 23
You can easily make a bank card, to do this, take the registration at the hotel, then go to the local MFC, and get the card in an hour. The exchange rate is normal, but it is more profitable on the market
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Level 11 Local Expert
September 28
I changed and bought dollars. In September 2024, it was the most profitable course. The city center
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1
Level 9 Local Expert
March 19, 2023
Обслуживаюсь в этом банке уже более 3 лет.. Персонал отзывчивый, в валютном отделе хочу отметить Фозилбека и Ферузбека, которые профессионально и оперативно помогают при конвертации и оплате..👍 В отделе карточек Шерзодбек, всегда уделит внимание и поможет 👍 В отделе переводов Диля и Шахида.. В целом все молодцы, благодарю за сервис🙏👍
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Level 17 Local Expert
June 17
Everything is organized. Everyone tells me. Great.
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Level 12 Local Expert
March 10
The bank is of a good level. The main problem is that many operations that one person can do are performed by four people at once. Unnecessary movements are turning your back to the client, not your face.
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Level 4 Local Expert
September 17
They work very slowly, I just waited a little more than 2 hours to open an account, they come, they prioritize their own acquaintances without looking at the queue
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Level 3 Local Expert
August 15
A good bank. Compared to others, it is a profitable course. But of course the queue was waiting for a long time.
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1
Level 12 Local Expert
June 28
They always have long queues + do not make an exchange at an ATM where the rate is much lower.
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Level 25 Local Expert
March 10
I think this bank is the best. All ATMs, at least where I was, are working. Separate rooms, clean, no queues.
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Level 14 Local Expert
May 24, 2023
Какое счастье, что они есть. И можно оформить Визу, которая работает для граждан РФ за рубежом. И даже с зарубежными онлайн сервисами. Если бы ещё Амазон доставлял в Узбекистан... Инструкции есть в интернете. Целиком процедура занимает три дня для граждан России. Персонал очень корректный. Народу много, но атмосфера в очереди из релокантов и визовых туристов доброжелательная. Месторасположение - удобное.
Level 7 Local Expert
October 4, 2023
The bank is just a bomb. The service is at the highest level, the staff advises on all issues on the spot. I got a loan in a few days without any running around.
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Level 4 Local Expert
May 26
I did not expect, I thought I would stand in line for about 2 hours and in 15 minutes I reached the operator…
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Level 14 Local Expert
July 22, 2023
Очень много народу, если хотите попасть без долгого ожидания то лучше бронировать время через приложение банка, сотрудники вежливые, всё рассказывают, отвечают четко и доступно на вопросы, за исключением очередей всё ок
Level 6 Local Expert
April 22
Queues are constant. It's a regular branch, but to get to the cash register, you need to pass an employee. It seems to me that they are making it too complicated, perhaps because of this queue
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1
Level 5 Local Expert
September 27
Thanks to the staff for their professional work!
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Level 7 Local Expert
February 26, 2023
Обслуживание отличное, всегда помогут клиенту. Персонал высокого уровня, работают с 9 до 6. Ориентир - торговый центр пойтахт. Лучший банк для меня
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Level 17 Local Expert
December 2, 2023
Probably the most profitable bank in Tashkent for exchanging rubles for soums. The only disadvantage is the work schedule, only Saturday and Sunday are closed until 17 o'clock.
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Level 7 Local Expert
July 21
It is good to compare with some other Uzbek banks
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1
Level 4 Local Expert
October 15, 2023
Friendly staff. Service is both in Russian and Uzbek. You can make a Visa dollar card for a citizen of the Russian Federation.
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2
Level 10 Local Expert
November 6, 2023
The exchange rate of rubles for soums is one of the most profitable. The tank is convenient, everything is fast enough, the air conditioner works.
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2
Level 10 Local Expert
March 10
It looks like a small exchange office, but inside there is a huge hall with staff,
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Level 6 Local Expert
December 1, 2023
The best bank to work with foreign transfers. Just a paradise for currency transactions for legal entities
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