I was in this "wonderful" place today. The fact that there is a queue and one working specialist (then the second one connected) This is the norm.
I needed an account statement and a balance for the embassy to get a visa.At 9.00, I replenished my card through the information kiosk, I got to a specialist at the department at 10.10, the entire amount was displayed in my application.
I told the specialist that I needed such and such a certificate for the embassy. He said OK and gave me a certificate, only the balance there was 200 rubles, that is, the money that I put in more than an hour ago is not yet displayed in their system.
I have one simple question for the "specialist":why do you make me a certificate for the embassy with such a balance and ask me to pay for it before I saw this certificate?!!
Do you really think that I need a certificate for a visa with a balance of 200 rubles?
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1
Людмила Денякина
Level 7 Local Expert
March 17
Dashenka listened to me very carefully and took all the measures I asked for, I was surprised today, she called me back, and all my troubles. Which I committed, the money was refunded to me. Thank you for understanding so well. My. Grief! And they returned the money to me. Because there are so many on the Internet. The fraudsters immediately calculate the money, I don't know why they helped, figured it out and returned it to me. So buy the big prior bank, thank you very much. That they were attentive to my request, well, Dashenka did a good job, brought the case to an end and informed me? Well, I would like to have the same order as in this branch, and the order would be in the same bank there, of course, a mess for people to stand and sit. Nowhere is not the case, but I went to the toilet. The whole operator is almost now, while they were sorting out my card, I couldn't find a place for myself in the toilet, they just wouldn't let me in there, and if it happened to me, I had to call an ambulance. Is this what the order should be, but is it terrible? Pay attention and do something that shouldn't be the case. Sincerely, Lyudmila.
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2
Show business's response
Valery Churautsou
Level 8 Local Expert
July 24
There is always a queue.
I've been trying to pick up the card for 3 days.
It turned out that from 9 to 10 and from 17 to 19, 1 employee works with clients (this is correct and logical, and "we are just employees, and if you don't like something, then write to the site and they will answer you")
It 's easier to pick up by courier 😉