Public Service Center
241 review
January 24, 2023
Excellent service.
1
1
June 19
We arrived at the PSC, the reception said that the IIN can only be obtained for a fee. Payment at the checkout, then without a coupon at certain windows. We asked if it was definitely impossible to get it for free - the answer is "no."
We called the unified center at number 1414, they said that you can get it for free. We came to the reception again, we were sent to the window to some man who apparently explains about state duties. He said that there used to be two options - free through a shared queue and paid for 4000t with a "service". Supposedly now it costs 5500t for everyone, there is no free option anymore.
At the same time, on the gov website.kz clearly states that the IIN is free for foreigners. But employees don't care about this information.
We took the ticket to the free queue, but the manager immediately called some boss, who forbade us to do it without payment.
As a result, I had to pay 5750t per person, a kind of Personal Manager service.
At the same time, both windows, where we were told to go, are empty at the same time - the managers left for lunch. I had to wait for them too, then one came. And again, the waiting queue.
What we paid for is completely unclear. If this were really some kind of accelerated service, it would be possible to understand at least somehow, but in any case this is an imposition of a service about which there is no information in any official sources.
The IIN was ready in a day and a half.
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7
July 22
It's exactly the same story as many, but this time I didn't read the reviews beforehand. An employee of the PSC on the ground floor gave me a coupon for receiving IIN registration services. I was surprised that I was accepted immediately without waiting in line. The girl said that the IIN services were paid, which I was a little surprised at, but I still paid the money. After that, I decided to clarify whether the service is really paid. It turns out that it was paid to receive an IIN without waiting in line, and the service itself is free. They refused to return the money, offered to write a statement in 3 days, and showed a pack of the same statements that have been lying there for more than a month. Excellent attitude towards visitors. I called the police, I don't like being cheated on.
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2
July 2
A Russian citizen came to receive an INN. We wanted to impose a paid Personal Manager service that costs 5,000 tenge. But after reading the reviews the day before, and looking at the information on the official website, he refused. They sent me to the boss at window 25. Having expressed all his arguments, he was sent back for registration. After that, I was given a number. After waiting for my turn at the window, I was again stunned by the fact that I was told I needed to pay. Indignant, I said that I had been to the boss and he sent me for a free number. The young man went to look for the boss. After that, the boss took me to the other windows in general. The printer wasn't working there. And the young man from this window led me back to window 5, where I finally got a free INN. The scoreboard did not work and the numbers were shouted out in a voice, some boss came and shouted. Stuffy, hot air conditioners do not work. There are a lot of outraged people. Judge for yourself about the work of the PSC.
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1
October 1
There are no advantages here. One scam. They demand money for a free service (IIN). I started swearing at the reception and asking to provide me with a document where it says that the service is paid, the person began to send me to some kind of Central Office. The boss came up and took me to the girl to show me the documents where it says that the service is paid. She walked for 5 minutes, brought some papers describing the personal manager service (they insist that iin is not done without her in this PSC). In general, they deceive you as if you were born in the last century. Unfortunately, I didn't have much time to scold them. It is very sad that ordinary people are so deceived in a state institution
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1
September 4
It's ridiculous to even write this review. why is nothing being done with the paid IIN service? in July, they came to the department to issue an IIN, immediately sent them to pay, before that, after reading the reviews, they found out that it was all free, and told the PSC employee about it - they sent them to deal with the management. I was too lazy to swear and figure it out, we paid 5,000 tenge (even more, I don't remember how much). they accepted and processed everything instantly, the girl was polite.
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1
September 18
They work disgusting,
At the same time, the coupon system works and they are taken from one specialist. And they send you to another and say go without a ticket; on a first-come, first-served basis; coupons are in front, and a live queue is sitting for 4!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They are waiting for an hour!!! What kind of mockery is this? After all, everyone takes time off from work and does not come here for 4 hours after all!!!
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May 6, 2023
I like this PSC. Since I often visit him for work, he has become like a native to me. The large parking lot in front of the building is very convenient. For walkers, there is a "zebra" marking, which gives them priority over cars to pass through the territory in front of the PSC.
I would like to mention the staff of the Auezovsky PSC. There are both long-term qualified specialists and young beginners.
The help desk is constantly staffed by specialists who provide complete information on any issue.
I also like that the PSC is located in a convenient location, at the intersection of Altynsarin Avenue and Zhandosov Street. You can get to the PSC from any part of the city.
There are several places near the PSC where you can print documents or make copies.
I also like that in the PSC you can buy different types of coffee in the machine and pay using QR. While waiting in line, you can have a cup of coffee.
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March 2
The PSC is very clean and tidy. I am a citizen of Russia and I have asked personal questions. The staff is friendly and attentive. Everything was explained and suggested how best to do it. It's nice to come and solve any issues.
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1
July 17
PSC OF THE AUEZOVSKY DISTRICT. ON ZHANDOSOV. I DO NOT KNOW THE PSC WAS CREATED FOR THE CONVENIENCE OF THE POPULATION. BUT HERE, STARTING FROM THE REGISTRATION IN THE MORNING, THE STAFF ALREADY HAS NO DESIRE TO WORK. THEY SEND THEM TO EACH OTHER. EVERYTHING IS UNCLEAR. SENT TO THE TABLE WHERE ECOV. THEY DON'T WANT TO LISTEN AT ALL, EVEN GO FIND IT ON THE COMPUTER AND TRY IT YOURSELF. IN GENERAL, GO THERE, I DON'T KNOW WHERE TO WRITE, I DON'T KNOW WHAT. THERE ARE NO IMPRESSIONS, ONLY DISADVANTAGES. AND FOREIGNERS GO THERE TOO. WHAT IS THEIR OPINION OF OUR STATE? EMPLOYEES.
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1
April 1, 2023
Public service in this PSC is at the highest level.The staff is friendly, courteous, good-natured.I'm happy with everything.They will prompt you and show you, and all requests will be fulfilled on time.I recommend everyone to be served in this PSC.The parking lot is a mess.Places for the disabled are occupied by ordinary cars and no one is watching this.The UDP throughout the city is not dealing with this issue.I tried to call 02, but the result is usually not impressive.The police arrive very late, when the violators are already leaving.
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May 19, 2023
Large parking lot, electronic queue, lots of seats for waiting. The service speed is high. The staff is friendly. They process requests promptly. I am very pleased to visit this institution.
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October 19, 2023
The "personal manager" service is brazenly imposed in order to make an IIN.
You can safely say that this service is not needed and then they will do it for free.
In other PSC they say that they have not been doing it for free for a long time, they take a state duty of 4000 tenge. They show the paper as proof.
We arrived at this PSC, at the entrance they also started saying that first you need to pay the state duty, but we said that the "personal manager" service was not needed, then we gave a coupon for free registration.
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5
January 22
I came to do an IIN with a Russian passport. I asked the head in window 25 for a document stating that I have to pay the fee. I could not provide the document. Then I went to the free queue😊
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1
June 19, 2023
Clear. There are machines with drinks. The queue for the e-ticket passed relatively quickly. The operator made a request to the database quickly. The next day we received the result. Only positive emotions.
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May 21, 2023
A convenient service system, I am a citizen of Russia and there is a separate queue for migration issues, which pleases me. Among the disadvantages, there was no pen to fill out the application and the inability to buy it without leaving the building. In any case, the staff knows their business and has received correct and clear advice on all issues. Thanks a lot
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1
June 1, 2023
There is a large PSC, there are quite a lot of service desks. And there is enough space not only for racks, but also for waiting places. If we added more electronic coupons, it would be great.
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2
August 8, 2023
It took about an hour to apply for an IIN in the middle of the day on a weekday. Considering the large number of visitors, this is normal. The voucher was immediately issued to the electronic queue. When the turn came, we also did everything quickly. The air conditioner is working. The temperature inside is comfortable.
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December 24, 2022
I was in the PSC a week ago. Cool service,
I was delighted, they gave me a number, waiting for 5 people, the queue passed quickly, I went to the consultant, she filled out on the computer herself, no forms, I thought I would have to run to look for a cash register, but it turned out to be even easier, I paid for the q-code on the spot at the consultant.
And it took me less than 10 minutes to do all this.
The management of the PSC is well done that they are improving,
Other government organizations need to learn from them
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1
May 31
Quickly, efficiently. The staff are polite, prompt if something is unclear.
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October 18
Super fast service, took longer to get there)
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August 15, 2023
The cash register is not working, one of the four windows is working. The database is constantly hanging!!!!
In order to pay the state duty, you have to wait 2 hours!
Payment is not accepted either in cash or Qr
Let this review reach the addressee
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March 21, 2023
Competent and adequate staff, everything is quickly explained and helped, very polite. When contacting, they respond in the language in which you are contacting.
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October 9
The Polite Best❤️❤️❤️👍🏽👍🏽👍🏽🌞🌞🌞🇰🇿🇰🇿🇰🇿
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April 20, 2023
This PSC is no worse than other districts. The service could still be better, eternal go there, I know where....They are sent specifically somewhere and do not immediately give a complete list of required documents.
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2
July 15, 2023
I've been better. The old aunts are sitting. The condors have been extinguished. As if she were the most important. Stuffy. Hot. It's not pleasant. there doesn't seem to be any maintenance.
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1
May 18, 2023
An ordinary PSC. There are better ones. There are always a lot of people. There's nothing you can do, the Auezovsky district is big. As usual, the database is hanging and it's sad.
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2
June 26, 2023
The employee gave incorrect information about registration, which is why he lost a lot of time and could not register at the right time.
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June 22, 2023
Everything is very complicated, it takes a long time. Specialists swim freely, like fish in an aquarium, old men sit ma
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February 23, 2022
I often apply at my place of residence, once I applied for the restoration of two documents, a week later they gave me 2 identical ones, they said oh, we made a mistake, pay again for the service. I came with my wife for registration before childbirth, the manager reissued the EDS, we ask why? He replied, I thought you were changing your EDS, then you did the necessary service. Another case, I ordered a service, the original power of attorney was taken from me, when I came to pick up the documents, they told me to show the power of attorney, I handed it over to you in response, they told me that they had lost🤦🏼♂️
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2
February 16, 2023
To put it mildly, the staff is not transformed by intelligence. The child did not enter the correct data in the iin that he did not fight anywhere. They still don't know how to fix it. 2 months of butting with them through their fault
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2
June 24, 2023
New documents were quickly made. A new life, a new period of life, a path, step by step
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July 26, 2021
It would not hurt for responsible and senior employees to live up to their purpose and serve the People. Visit your neighborhood more often, maybe people will reach out to you. And, specifically, visit the newly built stadium in the 8th microdistrict with an inspection, and see what it has been turned into. The garbage is not being cleaned, the field is running. The local police inspector does not visit, especially in the evening, when there are especially many people. Young people smoke, drink alcohol, their behavior is unleashed and arrogant (possibly under the influence of narcotic drugs). They ride scooters, bicycles, and there are a lot of small children there.
PLEASE PAY ATTENTION!!!
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3
June 15, 2023
Not competent specialists, we had to come three times on the same issue, in the end we still did not solve the issue
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1
August 22, 2021
It is quite a decent institution for a state institution, outside the order, which is maintained by 2 managers, the status of the ashyk, checking the reservation and admission to the building is provided.
The interior is clean, there is no mustiness or foreign odors, all employees look neat and pleasant, polite, tactful and do not ask for good ratings on the display as before. The maximum inconvenience is a long queue at the information desk to get a ticket, otherwise everything is very good.
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1
May 14, 2023
It all depends on the operator who serves you. If the kaspi terminal gets up, get ready to spend an hour at the checkout.
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June 28, 2022
Terrible service, today, to re-obtain the ID card without knowing the iin, I turned to one operator behind window 26, saying my details, he informed me that I was not in the database at all and after he sent me to window 27, he refused to accept me , it's just terrible!!! There are no words
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3
April 26, 2023
There are always long queues.but compared to Turksib, there is a lot of space
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1
June 27, 2023
I am satisfied with the work of this Body, everything is fast and efficient!
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November 16, 2021
I didn't like it very much. There are always queues despite the coupons. A lot of people. No distance.
During the entire time of their work, only once the consultation was provided quickly and very professionally. On the issue of migration. I am still grateful to the head of this department.
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3
March 25, 2023
Having come to this PSC to receive services, the withdrawal of collateral, the employees worked very quickly. After paying the state fee, I submitted an application and after a few working days the application was satisfied,
to which I received an SMS notification.
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1
June 15, 2023
Very rude operators at the reception.
When will there be a normal service in state institutions?
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2
September 22, 2021
All employees are absolutely incompetent and stupid, it is useless to apply there, you will only lose time, nerves and money! It feels like there are sheep sitting there who cheat and spin you for money, they can't do anything else. There is no answer to any question, any difficulty cannot be solved honestly and humanely, you will run from window to window, correct their mistakes and constantly pay for a bunch of unnecessary papers. A gloomy place and utter stupidity!
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4
June 15, 2023
Queue.
They don't really know anything.. I ask each
other . As a result, they issued a discount-free document
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1
June 17, 2023
A large number of incompetent employees. Long queues. A frankly shabby toilet.
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December 7, 2023
The people are not doing the right thing !!!!)
If you ask a question, the answer says that we do not know)))>))
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1
May 17, 2023
Terrible service. 5 football managers have been called all over the PSC, and all give out different information
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2
April 12, 2023
Operational work, competent work of consultants.
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1
August 20, 2020
I am generally not happy with the work of the PSC. There are currently non-competent employees working there, starting from the operators who answer the phone 1414 and ending with the heads of the PSC. Everyone gives unreliable information and I cover up corruption (in this case, now there are people sitting near each PSC who make EDS for a fee starting from 1000 and ending with 2000), because people can't make EDS on their own on the Egov website, because when it comes to video cameras, the Egov website is not on one computer of citizens in He doesn't see the camera at home. When you call 1414, the operators cannot consult properly and give false information about where the self-service computers for citizens of the Republic of Kazakhstan are located, they generally give left addresses. Being on the 5th month of pregnancy, I traveled half the city through the fault of the operators, because they told me all sorts of addresses where self-service computers are located. Until I got to the Auezovsky PSC, it was only there that I found out that I had to go to 80 Vasily Benberdin Street. And then at first the PSC employees tried to send me to make an EDS for a fee in a neighboring building. Dear government, why in this case are not any actions being taken on this situation, these are state institutions where employees of these institutions should help citizens free of charge, we are sorry for what we pay taxes to you, so that your employees would take advantage of this situation, namely the pandemic, fool people and rip off like a stick? Wherever you look, this is the most natural corruption. Or where to complain, maybe to the financial police, so that such people would be taken and imprisoned, who sell free services from the official state. a website?
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2
March 22, 2023
Good communication department and staff are polite in service
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1