It has been one of the favorite hotels in Kazakhstan for many years.
A chic spa will allow you to take a break from business and relax.
Excellent breakfasts.
Attentive staff.
You can always have a cup of coffee with your partners in the huge lobby.
The rooms have everything you need for a comfortable stay.
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Н К
Level 14 Local Expert
June 25
A chic hotel, large comfortable rooms, the food in the restaurant, as in all hotels, is delicious but boring, everything is very clean, linen, towels. One thing does not please-the price. In Almaty, you can find a hotel of the same level 1.5 - 2 times cheaper. Even with a discounted Deluxe room for $300, it's expensive for kmk.
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Али Маратов
Level 8 Local Expert
June 4
Everything is great, pleasant staff, beautiful view, convenient location, delicious cuisine. There was one downside. Apparently, I came across an unsuccessful room in which the drain in the shower does not work as it should be correctly and when I arrived at the room there was an unpleasant smell of standing water in the room.
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Alina O.
Level 12 Local Expert
March 24
This is a very nice and aesthetic hotel. I like the interior design, the cozy rooms, the breakfasts with a large selection and the restaurant menu. The spa complex is pleasant! For me, this is the best hotel in the city.
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Elena S.
Level 9 Local Expert
July 3, 2023
Жила в отеле месяц, так что есть, что сказать.
Лобби роскошное: много красивых и комфортных зон для отдыха / переговоров; очень порадовали живые растения; в целом дорогобогато и впечатляет.
Номера: сначала заселили в жутко прокуренный номер (причем на этаже, где некурящие номера) с видом на шумную улицу (хотя изначально просила дать мне номер с видом на сквер); причем неоднократно слышала жалобы и других гостей на прокуренные номера на том же этаже. После запроса номер поменяли, но в принципе неожиданно столкнуться с такой ситуацией в 2023 году в 5* отеле.
В номере комфортная кровать; вид отличный; мебель и ремонт подуставшие; холодильник еле работающий; ящики в шкафу без доводчиков, так что очень громко стучат, если забыть придержать; при заселении в душевой кабине уже был отвалившийся бортик, поэтому душевая протекала (уборщицы в упор это не замечали, только после обращения на рецепцию бортик приклеили, но помогло не особо). Некачественный растворимый кофе и сухое молоко как-то не соответствуют 5*.
Качество уборки без особых нареканий.
Завтрак: в целом неплохо, но неприятно удивили очень нерасторопные официанты, игнорирующие неубранные и несервированные столы при довольно низкой загрузке. Через раз приходилось самой себе приносить недостающие приборы, так как часто официантов было не дозваться. Нередко попадалась гнилая черешня, плохо вымытые фрукты, медленно восполнялись закончившиеся на шведском столе продукты.
Спа: всё классно (красиво и немноголюдно, приветливый персонал), жаль, что нет джакузи.
Доп комментарии: зонт жильцам выдают только под депозит 10к тенге (ну и тратится на оформление минут 10) - как-то мелочно, учитывая, что все данные проживающих у вас есть и так.
Отель всё никак не может полноценно вступить в программу Accor ALL (что 1.5 месяца назад, что сейчас - всё вступают, хотя на сайте Accor Rixos Алматы уже давным-давно числится в списке). Каких-то альтернативных схем накопления бонусов предложить также не смогли. Удивительно для отеля сети, где другие отели в программе, а этот почему-то нет.
В общем впечатление противоречивые. Само по себе пребывание понравилось, локация у отеля отличная, очень красивое лобби, но, на мой взгляд, вышеупомянутых косяков в сетевом отеле такого класса и стоимости быть в принципе не должно. Так что за эти деньги и ожидания - только 3 балла.
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Татьяна Андреева
Level 10 Local Expert
April 7
I was only in the SPA complex at this hotel. The SPA is excellent: a good, multi-lane swimming pool, sauna, hammam, a variety of SPA programs, classic massage do great.
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Anastasiia Ravkina
Level 4 Local Expert
July 14
I believe that all the reviews are purchased. The hotel is extremely tired and requires restoration, new furniture and the selection of new staff, or this one should be trained. There is one name from rixos. The feeling that it was in the 90s and it remains. The service is very long. I have to run after everyone. The price and quality do not correspond to the word at all. Since there are many escorts in the hotel, be prepared that if you are a girl and you will be in the lobby at night, then the Kazakhs will also try to take you off. Or even better, if you return from somewhere at five in the morning, you will be rudely asked to get a room card, confusing you with another escort. It is very strange not to remember its inhabitants, the main task of the guard, by the way, wished one a good day in the morning, he did not answer anything and looked strangely. In short, staff training is crying out for you.
About the spa now. In general, it's OK, but everything is also very tired, I've never seen this anywhere. Massage, spa are performed ok, although not at the highest level as expected from a 5 star hotel. But while I was undergoing the procedure in the Turkish steam room, the cleaner next to me was mopping the floors. No comments.
And in the beauty salon, while the hair was being dried for brushing, I thought all the hair would be pulled out, other light curls were expected, as the master later admitted, it turns out she does not know how. Why start spoiling your hair. About facial massage - a nice woman.
In short, I will not come back for anything, they still have to pay extra for this.
By the way! About the dream, the terrible bed linen. I do not recommend it!!!
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Dariga Tazhenova
Level 10 Local Expert
April 19
the best restaurant, the best service, the most delicious food, and steak, it's good, you don't like it,it's very tasty to cook here, the service is at a high level
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Элина
Level 5 Local Expert
September 5
I booked a room for the head and his girlfriend, they are also newlyweds. It was very important for them that the room was on the upper floors, so I even called the hotel and clarified this point + indicated a comment when booking
As a result, they were placed on the 1st floor and, of course, the claims go to me.
She called again, found out everything, was constantly transferred to another person and I told her again like a parrot
As a result, they promised that they would try to move them to another room tomorrow. If this happens, I will change the review, but for now, let it be so that this moment is not ignored
It is also surprising that initially I was told that all the rooms of the riksos of this plan are on the upper floors
View of the park, and eventually the road…
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Анастасия Курбанова
Level 13 Local Expert
August 22
The rooms are tired, the furniture is old and worn. In general, of course, room repairs are needed, it does not take 5⭐️. But a good spa, you can relax perfectly in the evening. By the way, the staff also does not shine with courtesy and friendliness. We were in October 2023
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Поля Додо
Level 3 Local Expert
February 17
thank you! wonderful service, super polite staff. Thank you dear Dinara "The waiter of the bar (restaurant) THANKS FOR THE SERVICE.
thanks for the great atmosphere, I recommend the Rixsos Almaty hotel to everyone
🙏🙏🙏💙💛❤️💙💛❤️💙🇰🇿🇰🇿🇰🇿
The best!!!
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Александр Пчельников
Level 13 Local Expert
March 27
Rixos he's Rixos everywhere! Good conference rooms, delicious buffets and drinks.
The breakfast buffet is expensive, but it's worth it, a great selection of food and drinks
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ИРЭНА Филиппова.
Level 6 Local Expert
May 9
The best hotel in Almaty! Excellent service, cozy rooms and a luxurious spa with a swimming pool! Very tasty food! Keep it up 👍👍👍
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D. Lady
Level 4 Local Expert
August 17
A wonderful hotel. Excellent service.
Friendly staff. The breakfasts are good.
Of the cons: there is a little old plumbing inside.
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Александра Колесникова
Level 10 Local Expert
February 20
Nice spa, spacious rooms, panoramic view. French windows, relevant in summer. It was a little chilly in the room in winter, but the air conditioner warmed up quickly. The spa is decent, there is a beauty salon, which is convenient.
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Irena Filippova
Level 10 Local Expert
March 3
One of the best hotels I've ever been to! The trip to Almaty was decorated with : relaxation , a wonderful pool and spa, delicious food, cleaning and service at a height. See you soon Rixos Almaty Kazakhstan 🇰🇿
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Агент 007
Level 13 Local Expert
April 8
Good afternoon, Rixos Almaty team.
I have to write a review a second time, and again a negative one.
I will explain the situation, the assistant booked a room for 2 days and forgot that we were from the company and there was a discount, a few hours later another assistant contacted and registered from the company, but upon arrival at the reception they did not see a discount reservation.
I paid the entire amount of 380 thousand tenge, but upon eviction I was told that they would refund the amount and returned it only in one day with a 50% discount%
I was upset again 🙁
Is it really impossible to take such situations under control?
This is very upsetting for your guests.
But I will definitely not go to you anymore.
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Вера
Level 3 Local Expert
April 23
I really liked the hotel itself, you can hold a lot of events - from media to business, the beautiful atmosphere is somewhat reminiscent of Hollywood movies, the room stock for every taste.
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Talgat U.
Level 10 Local Expert
April 19
The facade is very beautiful, the lobby is gorgeous. Be sure to visit, you will like it. I've been here for events, I liked the service.
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Alexey Radchenko
Level 6 Local Expert
December 10, 2023
Stunning two-story room on the 7th floor ,with a huge Jacuzzi did not leave me indifferent)
In the kitchen - Amateur ,generally ate Tom Yam and tastier in Moscow,the Burger brand steak is on the fan, hummus transcripts ,tar tar with krewetkami👍 good, but the dessert Chia Mango pudding it's just a tower 🔥🔥🔥
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игорь турусов
Level 10 Local Expert
July 13
Expensive. Richly.
The service is at the highest level!
A wonderful selection of drinks in the lobby bar!
The SPA and everything else are at the highest level!!!
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Denis
Level 13 Local Expert
November 8, 2023
Excellent hotel in the center of Almaty! This is a whole city for recreation. Not a bad spa complex. Excellent breakfasts. Attentive staff. The lobby of the hotel is like a football field with zoned soft sofas surrounded by greenery
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Antuan Gross
Level 6 Local Expert
January 29
I rate Rixos Almaty at three out of five. Wonderful location and luxurious amenities, but some aspects of service and maintenance require improvements. Overall, the stay was pleasant, but there is potential to improve the quality of service.
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Timofey Yakovlev
Level 4 Local Expert
August 8, 2023
Обслуживание на 7 звёзд - любые просьбы выполнялись мгновенно. Интересный дизайн в холле, номера как везде в гостиницах подобного класса. Массаж понравился, 2 финские парилки в спа центре - 90 и 110 С. Как любитель погорячее - поймал тот особенный горячий кайф перед массажем. Завтрак отличный, весьма на уровне. Локация в шаговой доступности от двух Арбатов - Жибек Жолы и ул. И. Панфилова. В общем, рекомендую!
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Roman Kouprin
Level 13 Local Expert
June 23
It looks great. The venue for forums and exhibitions is excellent. You can even put heavy equipment outside.
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Дмитрий Михальченко
Level 11 Local Expert
January 26
A wonderful hotel, a decent breakfast, and quite helpful staff at the reception. The spa area is large, but not the best, the large hammam did not work. The rooms are both new and no longer sexually fresh, but at the same time clean
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Andrey Razumov
Level 15 Local Expert
July 9
Pretentious, expensive, rich.
The hotel staff is friendly. I liked the attitude as a guest. The visual component is excellent.
I didn't live, I went to meetings.
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Руслан И.
Level 7 Local Expert
March 5, 2023
Удобное расположение. Хороший вид на горы, у меня по крайней мере было так.
Все есть в отеле, спа, фитнес, рестораны. Хорошие завтраки.
Номера приличные, но требуют обновления, как по интерьеру, так и по прочим мелочам в номере.
Надо поработать над сервисом в обслуживании номеров, уборка номеров бывает позже тех, кто хочет узнать как убрали. Просишь придти через 30 минут, чтобы собраться и выйти и дать возможность уборку сделать, будут через 5 минут у двери, тактично готовыми к уборке.
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Татьяна Казьмина
Level 10 Local Expert
July 24, 2023
Шикарный отель в центре Алматы. Идеальный вариант, чтобы остановиться на несколько ночей. Внимательный и заботливый персонал, просторные номера, очень удобные кровати. Есть прекрасный тренажерный зал и бассейн. С удовольствием вернемся
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Роза Буранбаева
Level 8 Local Expert
April 30
I was here for training. Excellent conference rooms. Inside, the hotel looks ranked. You can even just come to have a cup of coffee.
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Ксения Ж.
Level 9 Local Expert
April 21
The hotel is generally normal. Good breakfasts. The rooms are clean. One of the disadvantages is a disgusting hair dryer. There is almost no one in the pool and no one in the spa either. In general, I recommend it.
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Василий Петров
Level 15 Local Expert
April 22
Rixos, in my opinion, is the image of a decent hotel. It is enough to take food from the bar on the ground floor, as it will be clear - everything is beautiful, everything is tasteless.
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Ксения Павлова
Level 10 Local Expert
July 25
The hotel is already a little tired, but the pleasant atmosphere of old money is present, they smile at everyone, everything is decorous and noble, they give an umbrella if it rains)))
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Любовь Боричевская
Level 5 Local Expert
May 3
We were at the spa. Everything is quite exhausted and patched up) I was very impressed that the baths are very far from the pool. You need to walk for 2 minutes, while you're walking, all the heat is gone and there's no point in swimming in a basik
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Алексей Смирнов
Level 9 Local Expert
February 25
A wonderful hotel, very spacious, many conference rooms, excellent staff and cozy rooms, rixos did not disappoint, I strongly advise everyone to visit
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Сардор Аманов
Level 10 Local Expert
February 24
I generally like the concept of casting Rixos. The breakfast is gorgeous, the location is a cot, the bed, the pillows are super quality, soft. It would be necessary to repair the interior already. Outdated a little bit already.
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Антон Моисеенко
Level 16 Local Expert
November 27, 2023
A wonderful hotel, especially liked the interior space and the lobby. Located in a very good location, for work and meetings, it is always convenient to get there
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Валентина С.
Level 2 Local Expert
July 12
After cleaning, not a single large towel was left, an empty bottle of facial oil was thrown out, the shower was not fixed. A poached egg for breakfast was cooked almost in a steep way. Coffee at breakfast is only from the vending machine. And that's 5 stars?! Not…
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Олег Воронкин
Level 9 Local Expert
January 24
The tired five. But everything is clean and cultured. The staff is rustling. The price/quality ratio is excellent. Very nice lobby.
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799434 Жолдин
Level 6 Local Expert
March 7
The hotel is good. Previously, it was 10 years ago. Nothing has changed. Convenient location. The rooms are clean. Polite staff. The kitchen is not bad. I don't know the price tag, it was for work.
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ША
Level 17 Local Expert
March 29
Excellent staff, but the hotel itself requires a complete renovation and renovation of furniture, mattresses, plumbing and everything else
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Валерий Бородулин
Level 20 Local Expert
July 8, 2023
Отель с видом на горы в котором все есть.
Прекрасные завтраки, есть терраса.
Внутри большая крытая территория, вкусные блюда местной кухни.
В спа бассейн, сауна, хаммам и спорт зал.
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Татьяна Ш.
Level 9 Local Expert
February 19
Wonderful hotel, delicious breakfasts, great service! I really like the lobby of the hotel, the living greenery adorns the huge atrium!
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Павел Изотов
Level 9 Local Expert
April 21
Yandex asked me if I liked Rixos-Almaty.
Yes, I have a pension of 100 thousand tenge, two higher educations, three patents, 40 years of continuous experience, and I have nothing to eat. I like the Christmas TREE, huh? Do I like Rixos?. . ..
(the author is not me, but that grandfather from the video, well, you understand).
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Александр Долинин
Level 7 Local Expert
February 13
Good hotel, good location, helpful staff, clean, cozy and comfortable room with a mini balcony overlooking the avenue👍
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Эльдар Кунашев
Level 4 Local Expert
September 9
The old room stock. It's high time to make repairs, the carpet is dirty, the taps are leaking, it smells musty. At the same time, the entrance group and a huge spacious foyer are very coolly decorated. The stronger the contrast and the more insulting it is.
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Никита
Level 12 Local Expert
October 22, 2022
Отличное лобби, хороший спортзал и спа комплекс. Номера немного подуставшие, но ещё ничего. Самая большая беда - персонал на ресепшн. Я приехал в гостиницу около полуночи из аэропорта, у меня были доллары, евро и рубли, но на ресепшн мне сообщили, что оплатить гостиницу и заселиться я не могу. У них обменник работает только днём потому что. Оплатить утром нельзя, а надо ехать обратно в аэропорт в единственный работающий обменник 🤣 Сервис на 5⭐️. Решить вопрос удалось только со вторым по счету администратором
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Павел Рыбаков
Level 14 Local Expert
October 18, 2023
Nice hotel. However, I was there for the second time and then within the framework of the Plas Forum. But I can mention the excellent quality of service. Delicious food, coffee and the inner beauty and spaciousness of the building.
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Илья Ермаков
Level 11 Local Expert
September 12, 2023
Мы уже заселились !!! Риксос лучший в Алматы. Все выдержано в стиле дворца, номера, спа, завтраки. Три дня релакса в Алматы. Спа обязателен к посещению. Номер экзекьютив сьют трехкомнатный. Все до мелочей есть. Если в Алматы то только в любимый Риксос.
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Николай Х.
Level 6 Local Expert
September 6, 2023
Отель однозначно не стоит своих денег. Все очень старое и ветхое, особенно в номерах. Завтрак с трудом потянет на три-четыре заезды.
Жили в июле 2023 в большом люксе и убедились в этом лично. Если любите совковый сервис и вас устраивает антисанитария в санузле (в туалете на полу вековая пыть с грязью и лобковыми волосами) и сгнивший шланг на лейке в ванной с отвалившейся изолентой, то вам Риксос Алматы.