Unfortunately, we had an unpleasant story with Turistino. We bought an excursion to Abu Dhabi with a visit to the Government. The guide Vadim arrived at the hotel on time - he told us that a comfortable bus would pick us up on the day of the tour, and for two hours while driving from Dubai to Abu Dhabi, a professional guide would tell us the history of the country, about traditions and the like. However, a passenger car (albeit a comfortable one) with a conditionally well-speaking Russian driver arrived at the hotel. And he said he was taking us on an excursion. The guide, whom we started asking about the details of the trip by phone, continued to assure us that a passenger car would just take us to the bus. At our request, he called the company and immediately "changed his shoes" - he began to assure us that it was better for us - they say, an individual approach. And the car, according to the driver, had to cash in on tourists completely. That is, there would be three people sitting in the second row.. So-so pleasure.. Well, it was hardly possible to expect high-quality theoretical content.
As a result, we refused the trip, we were dropped off at the nearest stop, and wished a good day. But the day was just lost for excursions, since naturally we did not consider such a plot in advance..
The money was returned without question, thank you, it's honest. But lost time traveling is an irreplaceable resource. By the way, later we found out that the Government was closed to visitors that day. And the guide, it turns out, didn't even know about it. It is unpleasant that he does not bring clients to the end. I hope that the Turistino company will avoid such situations in the future.
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VilorKa
Level 4 Local Expert
January 27
Thanks to the Turistino company for the services rendered. Very professional. We wrote back at home, indicated our wishes and agreed to meet as soon as we arrive in Dubai. A representative of the company arrived on the first day and told about all the desired excursions. We paid for and received the tickets by e-mail.
There was a guided transfer to Abu Dhabi (I really liked it), we visited the rest ourselves without a transfer.
I recommend it!!! 👍
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Евгений Богданов
Level 12 Local Expert
September 17, 2023
I thank the company "Turistino" for organizing our excursions in Dubai and Abu Dhabi. The staff are punctual and friendly, they came to our hotel on their own and we planned excursions (Safari in the desert, Laperle Show, individual sightseeing tour of Dubai, group excursion to the capital of the UAE, Motiongate amusement park). Prices are the lowest in Dubai, at Turistino prices are even lower than at the box office. Thanks!
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Саша Колтыков
Level 8 Local Expert
March 18
Thank you very much for the fact that tickets for everything you need can be bought in one place!
Great service and the work of every employee of this company.
For those who are going to Dubai for the first time, like us, I advise you to contact these guys)))))
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Наталья Воликова
Level 14 Local Expert
February 26, 2023
We would like to express our gratitude to the manager of the company "Touristino Dubai" Timur for his high professionalism, ability to communicate with customers, responsiveness!
My family and I were vacationing in Dubai from January 14 to January 24, 2023.
We purchased a lot of excursions from the Touristino Dubai company.
Timur told about everything, advised: how and where is better.
Always been in touch!
When we had questions, he explained everything: both verbally and sent maps so that it would be easier for us to navigate in places unfamiliar to us.
Moreover, before our arrival in Dubai, we bought tickets from Timur for the water show "La Perla", because we wanted to visit it on our first day of stay.
Timur picked up great places for us, which we are very grateful to him!
I would like to wish the company prosperity, grateful customers and more professional workers like Timur!
We will recommend your wonderful company to all our friends
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диана э.
Level 4 Local Expert
April 5
I applied to Turistino for excursions . A very prompt response from the staff, tickets are sent by e-mail quickly , without delay. Very attentive managers. I was advised by the manager Ruslan. We corresponded in Russian . I received comprehensive answers to all my questions ! Thanks . I will contact you again . And in reality, their tickets are cheaper than at the box office of the planned event …
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Александр Черненко
Level 6 Local Expert
November 18, 2023
I want to thank Turistino, in particular Sergey, for his absolute efficiency in answering everything, even stupid questions and for punctuality! This time there were several days in Dubai and each of them was full, so we asked the guys to come directly to the hotel at a specific time on the day of arrival, Sergey arrived, as agreed, explained everything-showed. We paid for the agreed excursions on the spot and while we were going up to the room, the purchased tickets came to the post office. There are no problems with tickets when attending events. It's all good. Thank you very much! With pleasure, I will contact Turistino on my next trips!
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soshnikovv0
Level 3 Local Expert
April 17
Never order in a tourist shop, deception. The price was 399 for 4 people with a real purchase at the checkout, paid through a tourist 480. I will never apply again, we are suing them for deception
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Анастасия Я
Level 10 Local Expert
October 22, 2023
If you are flying to the UAE, then be sure to check out the Turistino website. VSK popular excursions at an excellent price. Excellent service . Excellent prices . They will tell you everything in Russian . They will advise and help .
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Ольга Опалюк
Level 10 Local Expert
February 7
A good company, we have been going on excursions from them for the second year. Everything is punctual, without delay, the guides are excellent, the service is excellent. I recommend it to everyone.
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Анастасия Иванова
Level 14 Local Expert
March 31
A great company chose the places they would like to visit before leaving..wrote...they answered quickly, it was possible to pay online and all excursions tickets by mail and what is the coolest thing at any time and day you visit..This is the freedom of choice of the superp
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ГУЛЬНАЗ КАШАФУТДИНОВА
Level 5 Local Expert
May 1
We arrived, bought a tour, treated ourselves to sweets, water) the staff are 100% customer-oriented🤗prosperity)
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Андрей К.
Level 3 Local Expert
May 17
Thank you very much to our Abu Dhabi Guide Larisa, a real professional in her field, just Well done!!!
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Виталий Б.
Level 8 Local Expert
April 10
Good afternoon! We visited all the locations that we purchased from you!! I liked everything very much!! Thank you for your work!
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Алчак О.
Level 2 Local Expert
January 16
We used the services of the Touristino agency, Dmitry worked with us, helped us with advice on how to pay for the tour with a card. We also had a problem that a passport was required for the tour, but we could not provide it. Dmitry contacted those who are conducting the tour and the problem was resolved. He answered quickly and was patient. In addition to this review, I have already advised Tourists several times in the Dubai chat. I liked the way you work, thank you.
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Юрий К
Level 12 Local Expert
September 15, 2023
We used the company's services to buy tickets. Tickets are cheaper than if you buy them directly at the site of the visit. We thought through the events in advance, arrived and purchased all the tickets at once. The only thing was that the performance was canceled, not through the fault of the Tourist, but we were refunded the money for the tickets and went to a meeting and met in the city center.
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надежда Р.
Level 3 Local Expert
October 11, 2023
I thank Turistino for organizing excursions around Dubai and Abu Dhabi. Employees are very attentive to their customers, always in touch. They explained how to get to them, and treated them to delicious treats in the office. Prices for excursions turned out to be cheaper than from a tour guide. Paid in cash.
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Лейла Коновалова
Level 7 Local Expert
April 2
We went through turistino in September to Lego Park and moushengate. A nice girl came directly to our hotel, paid for everything and immediately sent tickets with a quarkode. Passed, all without problems! It turned out to be cheaper than at the ticket offices in the park. We will contact you again.
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Timur Utepov
Level 7 Local Expert
January 2
The guys work just fine, the prices are always low, unlike the cash desks on site. Very convenient, ordered in advance and enjoy without queuing at the checkout. Recommend
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SERGEY MIKHAYLOV
Level 8 Local Expert
September 22, 2023
Very polite staff, communicated both via WhatsApp and live, explained everything in detail, and how it is more profitable to get to certain excursions, in the case when you need to get there yourself, and what to take with you, and in general are constantly in touch and answer your question at any time. I definitely advise you, you will save both time and money.
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Ppp
Level 5 Local Expert
May 17, 2023
We have been on various excursions, from this company, Timur was in touch for almost 24 hours, we express our great gratitude for the excellent time spent, and the conduct of the entire vacation, even the helpers in the answers not related to the tour 🔥🔥🔥🙏🙏🙏are very grateful 👌I advise this organization, prosperity)
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Илья С.
Level 4 Local Expert
June 12
12.06.2024. An excursion from Abu Dhabi to Dubai. The organization of the tour is disgusting. It took 3 hours by car from Abu Dhabi with almost no air conditioning))) Stop 1. Sail ... and then transferred to a crowded bus. I won't add anything more, the mood is ruined!!!
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Игорь Сахабутдинов
Level 7 Local Expert
December 12, 2023
Good service. The staff is kind and understanding. There is a swimming pool and all sorts of contests. A huge selection of food. The location is good, it's not far to the sea
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ира Фокина
Level 2 Local Expert
June 5, 2023
The perfect agency for booking excursions in the UAE! Very responsive support, Timur will always help and answer all questions!Don't be afraid, book and book tours!I am very impressed by the excursion to Abu Dhabi!I will definitely return to this wonderful country and of course I will take advantage of Touristino's excursions!You are the best!thank you!
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Александр Sman
Level 28 Local Expert
January 21
Definitely a top agency. They helped me with the choice professionally and quickly. We made a discount for the purchase of several tours.
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Анастасия
Level 6 Local Expert
October 5, 2023
There are no disadvantages. I recommend them to everyone who flies to Dubai. Good prices, good organization, convenient website, good excursions. I went to Abu Dhabi with them, everything is fine. At the next visit - only these guys :)
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Антон М
Level 10 Local Expert
April 1, 2023
As soon as we arrive in Dubai, we constantly turn to the guys, great prices, everything is removed quickly and conveniently! Most importantly, they will always help, tell you at what time, how to get there, what program, etc.
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Оксана А.
Level 3 Local Expert
September 16, 2023
Thank you, Turistino!
We had a rest at the end of September in Dubai.
We contacted the agency via whatsapp, chose excursions, arranged a meeting at our hotel the next day.
Sergey arrived and once again told us in detail about the excursions we had chosen.
Booked, sent the tickets to whatsapp.
We paid in dirhams.
Everything is clear, I recommend the agency!
Guys, and to you, health and prosperity and thank you so much for your work!
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Макс Савицкий
Level 2 Local Expert
May 30, 2023
I want to express my gratitude to the wonderful company "TOURISTINO DUBAI "! We bought tickets to the Atlantis water park, but unfortunately a toe was broken on vacation and it was not possible to visit the water park ((I had to contact the company telling about the incident.. I was immediately contacted and promised to help solve this problem !
As a result : having provided some documents from the clinic, the money for the tickets was safely returned to us, thank you so much for your UNDERSTANDING and HUMAN attitude to customers!!!
Ps. Special thanks to RUSLAN - the only person who was constantly in touch, answered all questions in detail and helped me in this whole story!
I definitely recommend this company !!! 💯%
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Татьяна Петрова
Level 4 Local Expert
September 25
I recently applied to this company for a ticket, allegedly they sell cheaper than at the checkout. As a result, the manager counted more for us than stated in the price list on the website. I do not recommend it!
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Татьяна Сударикова
Level 4 Local Expert
November 6, 2022
We have purchased an excursion from your agency for an individual tour of Dubai! We were incredibly lucky to have a guide! Elvira, thank you so much for your work! The route was through the most interesting places for us. Elvira told in an accessible language, thanks to which a lot will be remembered forever)) And most importantly, she answered absolutely all the questions! Elvira is a professional in her field, I highly recommend it!
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Валентина Козлова
Level 8 Local Expert
January 17
The lure on the site is that you can pay with a card online, but as it turned out, in fact, they do not work for the Russian audience. Only foreign bank cards. Arriving in Dubai, after looking at the agency advertised by bloggers in advance, they began to book a tour, but the cards did not pass, including Union Gazprom, but a very polite operator immediately responded and offered to come pay to their office before the tour began, which of course did not quite fit. Please clarify and update the information so that people don't get their hopes up.
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Кирилл Б.
Level 4 Local Expert
June 20
The task is only to sell services, they did not express a desire to help sort out the situation in any way, as soon as they received the money, they can say to zero in ignore.
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Владимир Орлов
Level 11 Local Expert
March 24
A good agency issues travel packages to Dubai and the UAE quickly and inexpensively, plus professionals work there, I advise you to go and get acquainted
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Олег Кусков
Level 8 Local Expert
March 4
We used the services immediately upon arrival in Dubai. They were written off in advance from Russia. A representative came to our hotel in Dubai. We paid on the spot. Then he was in touch with vacap all the time. We took the La Perla and Abu Dhabi shows (Mosque and Louvre). I liked everything very much. Recommend 😊👍
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Юлия Трифонова
Level 2 Local Expert
January 12
We used the company's services when buying tickets for excursions to Dubai. Tickets were received immediately by mail before departure, printed out. The questions that arose were immediately answered on vacap. Thank you for the promptness and great range of services provided!
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Ирен
Level 12 Local Expert
February 26
I am sincerely grateful to these guys for their customer focus and desire to help. Thanks to them, I was able to make a gift to my parents by paying from Russia without having a foreign card. Thank you for this opportunity, it is a pleasure to do business with you!
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Сина Г.
Level 5 Local Expert
December 8, 2023
I want to leave a great review about the work of this company. We took tours from them, everything was very quickly, quickly, told in detail, gave advice. I will contact you again
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Victoria V
Level 7 Local Expert
February 10
We bought tickets from the guys.Everything is fine and clear.We listened to the recommendations and were very satisfied.Great desert tours.
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Артём И.
Level 3 Local Expert
August 3, 2023
I bought tickets to Ferrari World in Abu Dhabi worth 340 dirhams. The description stated that a free transfer from Dubai is included, which will be available by ticket. It turned out that the transfer is the only bus from Dubai to Ferrari World. The number of people wishing to get on this bus significantly exceeds its capacity (the bus is small). As a result, I tried to get in several times, but like several dozen people like me, they just stayed with nothing ... I never got to the park, expensive tickets were gone. The company, of course, said that tickets cannot be exchanged. I think this approach is pure deception. If all the information about the transfer had been given initially in full, their sales would have plummeted.
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света нахшумова
Level 2 Local Expert
December 9, 2023
A good reliable company! We wrote off before the trip, the guys are always in touch!We took a helicopter flight, a representative of a travel agency came and took cash from us at the hotel and booked time for us, it was as convenient as possible! We are very satisfied!Thank you for your work!
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Di N.
Level 3 Local Expert
September 9, 2022
Turistino You are just a godsend for every tourist ! Excellent organization of excursions, everything will be explained, planned, adjusted to your time! Which is very convenient, you do not need to stand in queues at the ticket offices and most importantly, the prices are much lower than on the spot at the ticket offices ! Separately, I want to thank Timur for the prompt communication answers to all questions like how to get there .., and at which station to get off.., and where is this store, etc..)) Thank you very much for the sea of wonderful impressions! We will definitely recommend you! We wish you prosperity!
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Сергей Ш
Level 6 Local Expert
June 9, 2023
It is fast and convenient to buy excursions even if the cards do not pass. They will arrive at the right place and pick up the cash. E-tickets will be sent wherever it is convenient. I ordered from a hotel in Abu Dhabi and although they have an office in Dubai, the girl came and sold everything I wanted. I recommend. The price tags are lower than those of the officials, and the combo (I took two ferrari + waterworld parks in two days) is generally inexpensive.
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Полина Ефимова
Level 9 Local Expert
March 8, 2023
Great, we went to Ferrari Park, took a combo ticket with lunch! Everything went great, the park is just top, I heartily advise! However, I had to buy quick pass bracelets. Timur is always in touch, he will tell you everything as quickly and in detail as possible. The prices turned out to be lower than on the Ferrari website and even more so at the box office. Thanks!
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Meskalinka C.
Level 5 Local Expert
February 19, 2023
A cool agency, I took tickets from them to the La Pearl performance, only they offered a discount for children and therefore the price turned out to be really lower than on the website or through a tour operator. I am very sorry that I did not find out about them earlier, I bought tickets to the Atlantis water park from my guide 15% higher than I was offered in Turistino ((promptly answered all questions in Whatsapp
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Филимонюк Людмила
Level 3 Local Expert
February 14, 2023
We chose this company for an evening walk with dinner on a boat along the Dubai Marina. We agreed that we would be picked up from the SWISS HOTEL at 19:30. We arrived at the meeting place at 19:15. And we stood alone until 20:10. No one answered messages and calls. It seemed that this was a real "divorce", because we had already paid the money ($ 180), but no one gets in touch. We got a call from Tour Manager Elvira Shvestsova, who accompanied us to Ferrary Park.It was only thanks to this man that our issue was resolved. Literally 10 minutes after our call, a taxi came for us and took us to our boat. We didn't pay anything for a taxi. It is obvious then who paid. If it wasn't for her, we would never have gotten on our boat. Thank you to this person very much for our evening. Thus, if you do not want to waste your nerves and become a victim of the irresponsibility of this company, which can easily forget about your existence, then IN NO CASE DO NOT CONTACT here. Conclusion: for the carelessness of the company, not that 0, but -7, But for the excellent work of Elvira, I put 10/10. As a result: score 3.
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Светлана Чикина
Level 27 Local Expert
June 21, 2023
A trip to Dubai from June 12, 2023. After reviewing the tour options in Russia, I realized that the most interesting prices are in Turistino. You can pay with a card on the website and in cash at the office. On the day of arrival, we went to their office (2 minutes from the metro station to their office).
The office is on the 3rd floor, easy to find.
Since I knew exactly what excursions my child and I needed, they were issued very quickly. Tickets are immediately sent to the post office.
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Юлиана Кокурина
Level 2 Local Expert
November 28, 2023
Very responsible managers, support from and to. In case of force majeure - act in the interests of the client. Payment can be made either on the website with a foreign card, or in the office in person (the metro goes to the office) in $ or AED. Once again, turistino is responsible for entertainment on vacation)))
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Евгения *
Level 3 Local Expert
December 4, 2023
Thanks for the guided tours! We took several - frame, Ayia, safari park and especially liked the cruise to Oman on the Indian Ocean. It's worth the money, 10 hours didn't notice how they flew by.
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krimchanin1981
Level 8 Local Expert
March 7
We took excursions here. It's cheaper here than at the box office, it's profitable to borrow from them. When booking tickets, the guys told me everything, prompted me