A good Spa, there is a "snow room opposite the sauna, I meet this for the first time - cool!
Very friendly staff!
Cleaning the room is perfect!
Special thanks for the massage! I don't remember exactly the last name, but something close to "Nemishina" is an excellent specialist.
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Н. Н.
Level 8 Local Expert
December 9, 2024
There is a different atmosphere here, the most expensive hotel.in Shymkent.
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J. B.
Level 4 Local Expert
February 14, 2024
We held working meetings here, it is very convenient in the lobby of the hotel, near a cafe, restaurant, banks are also nearby, convenient
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Алсу Мина
Level 18 Local Expert
December 24, 2022
We were in the restaurant , we liked the pan-Asian cuisine
The hotel itself is very colorful, there is a tall Christmas tree on the ground floor, we wanted to come to the pool entrance for one person is 15 thousand tenge, I was with a child of 7 years, there are no discounts for children ... we decided to rent a hotel with a pool and did not regret it
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Yelzhas Zhanabergenov
Level 15 Local Expert
January 26
Good. Compact. Cosy. Clean.
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Дмитрий Г.
Level 7 Local Expert
February 20
Everything is on the level!
Rooms, swimming pool, restaurants....
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Ахашев Жанибек
Level 6 Local Expert
November 23, 2024
Rixos is getting old. I would like to grow old beautifully
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Кана Т
Level 11 Local Expert
April 29, 2022
the service is excellent, the staff is polite and helpful, the rooms are wonderful, the food is a good choice and the food is very tasty, the spa is just chic and high, the hotel is very clean, the hotel is located right in the very center of the city and you can walk to all the central facilities on foot.
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юлия якименко
Level 5 Local Expert
February 6, 2024
Expensive, rich + comfortable and high-quality, excellent pool and fitness, kitchen with a European chef. The only negative noticed is the audibility in the rooms ((
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Павел Кормин
Level 3 Local Expert
November 30, 2022
Excellent hotel, friendly service, pleasant atmosphere, convenient location of conference rooms and restaurant! Delicious food, clean rooms! I really liked it, I recommend it!
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Талгат Гарафутдинов
Level 5 Local Expert
September 28, 2024
Excellent service, spacious rooms, great breakfasts
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Нурбол Тастанов
Level 9 Local Expert
September 29, 2024
A very good level. I am glad that there is a hotel of this level in Shymkent
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Болат Башеев
Level 12 Local Expert
October 30, 2023
Nice hotel with good infrastructure. Convenient location, it takes about 20-25 minutes to get to any suburb.
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Алексей Кучер
Level 15 Local Expert
October 8, 2023
The best offer from hotels in Shymkent (Shymkent). There are simply no five-star alternatives. At the same time, the price is not inflated, market. Everything works, everything is there. Full compliance with the brand. The influence of southern Kazakhstan in the positive part is felt in everything.
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Yerem Arutyunyan
Level 6 Local Expert
August 5, 2023
A great hotel in every way. Pleasant classic atmosphere, cleanliness and comfort. Excellent respectful staff service. I was very pleased that I stayed at this hotel. I wish you further success.
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Жанна Каримова
Level 11 Local Expert
March 26, 2024
Terrible old rooms with a special smell and cockroaches! Even a plate of fruit did not smooth out the situation, the windows are blowing, the furniture is scavenged, does not correspond to 5 stars! The spa is old and cold
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Данияр Данияр
Level 7 Local Expert
May 20, 2023
The outside and the foyer are gorgeous at the high level, large and bright like in a fairy tale. But the numbers are tiny as about greed
Therefore, it is necessary to place guests in other hotels. It is advisable to combine the empty rooms anyway, probably at least two at a time. Why waste it
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arnur kinenbaev
Level 15 Local Expert
August 29, 2022
In general, it's not bad, but for such a price, expectations were higher.
Details on non-revision :
1. Breakfast is a horror - from food to dishes - despite the fact that Shymkent has the most affordable vegetables, meat and fruits - they simply did not exist (the best options are ibis, Ramada, Novotel )
2. SPA - dirt, there is no staff inside, the hammam was generally closed (or rather open and did not work) massage for fabulous money was at a level below the baseboard (the snow room was not in the best condition and there was ice everywhere) the cold water pool was somehow smelly.
3. The bar on the street closes at 00.00 and guests are driven inside the hotel to the White horse Bar, which is very smoky and there are practically no places.
4. Due to the absence of an employee at the reception, I stood sweaty for 30 minutes after jogging in the corridor and paid the cost of another day for it (because I did not make an app check on time) but they never called me with a warning that I had to check out)
5. Taxis do not understand which side the entrance is - a large checkpoint booth on the entrance is obstructed by blocking the entrance (by the way , this is not safe , because you can 't see the cars leaving )
Result :
In order to impress someone, yes
For a comfortable stay, I do not recommend it
P/s another perversion in my opinion is the window to the bathroom on the whole wall?) Well, what's the joke? If couples like it, then I don't really like it when you go to the toilet, and your guest is shooting at you all the time through poorly closed blinds. Especially at night, everything looks bad. …
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Елена
Level 7 Local Expert
February 18, 2022
A very clean luxury hotel, I stay in it often when I come to Shymkent. Rich stylish interiors. Luxury in everything. I really like the spa area, the pool, the sauna and the hammam. The room with snow is also interesting, in summer after a hot day the best place in Shymkent) for breakfast, a variety of dishes are all fresh and very tasty!
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Анастасия Ева
Level 8 Local Expert
July 14, 2024
It's dirty, the doors to the balcony don't open. We ordered coffee at the reception and forgot to bring it. They called and reminded me. As a result, the coffee was cooked for 40 minutes
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Сергей Кравец
Level 13 Local Expert
May 10, 2023
Disgusting hotel! According to the points with photos:
1) we were met by a cockroach at the pool
2) the pool is not well maintained and dirty, the mirrors are stained, etc. (all in the photo)
3) there are stains on the carpet in the room, the wallpaper is worn out, the furniture is in tatters
4) I asked for a baby bed, but alas, there are 4 of them for the whole hotel. How is this possible ???
5) the room was changed at the entrance, as there was a layer of dust and a woman's hair
6) the curtains are half torn off, everything is flimsy
7) problems with tea. There is coffee in the room, but there is no tea at all. We have to go to the restaurant to get him.
But where there were no comments, it was at breakfast. The staff there is good!
For this, 1 point to the hotel.
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Анастасия Коршунова
Level 3 Local Expert
March 21, 2024
The hotel is great! A stunning spa with an unusual room where there is snow 👌
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mila mila
Level 3 Local Expert
June 8, 2023
Room cleaning leaves much to be desired. The service in the restaurant is very slow. Taxis are not allowed to approach the entrance . I had to go out on the highway. The hotel needs renovation. It's beautiful , but everything is already dilapidated. The SPA has very uncomfortable lockers for changing clothes. The staff is far from friendly and not customer-oriented
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Bahtiyor E.
Level 4 Local Expert
March 10
A worn-out hotel. The repairs are outdated, everything is shabby.
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Сергей С.
Level 7 Local Expert
August 24, 2023
Loud music is played every night until one o'clock in the morning in the banquet hall, which belongs to the hotel. Breakfasts for three for a five-star hotel. The spa is rated two. From the positive location of the hotel and the staff worked.
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Улугбек Хамраев
Level 7 Local Expert
March 28
It's a great hotel. But dear....
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саша паша
Level 11 Local Expert
April 5
A cool and expensive place for VIP people
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Раушания Кабылова
Level 6 Local Expert
December 3, 2024
A GOOD PLACE TO RELAX.
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Irodikhanu Khalikova
Level 9 Local Expert
January 29, 2023
I liked the hotel. Excellent service, delicious breakfasts, rooms are clean, there is a spa, the location is convenient. I recommend
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Анатолий Карпенко
Level 18 Local Expert
December 11, 2022
Everything is fine! Location, reception, attentive staff, cozy room, comfortable bed. A good breakfast. Parking space. I recommend.
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алиби джумагулов
Level 3 Local Expert
September 30, 2024
This is the best hotel where happy people and happy guests work
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Владимир
Level 7 Local Expert
July 13, 2024
I was at work. I won't say anything about the price. (Paid by the cantor) The conditions, the place, the staff, the kitchen are excellent
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Alperen Durmus Y.
Level 5 Local Expert
December 27, 2024
I recommend the very nice and friendly staff
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Alan Kim
Level 12 Local Expert
October 25, 2024
Excellent service and cleanliness
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Талгат Абдульдинов
Level 13 Local Expert
May 10, 2023
In principle, everything is fine, but for such money you can be more attentive to customers.
The curtains in the room are unfastened when we checked into the room, the SPA is rarely cleaned, towels and bathrobes are everywhere, small change, but we could not change the name on the screen in the room.
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Бахыт Онгарова
Level 3 Local Expert
January 5
Super
It's very cool to me
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Наиль Суфиянов
Level 10 Local Expert
July 13, 2022
A chic hotel , pleasant staff , give discounts to a nearby water park , there is an ironing room - free of charge , which surprised me . The dining room is a buffet , there is a gym.
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Олеся Мордовина
Level 16 Local Expert
June 17, 2021
The stunning beauty of the hotel!
It was especially amazing to meet him in such a small town and for such modest money))
The rooms are very stylish, the designer has tried and created a feeling of oriental luxury in every inch. It's a pleasure to be in such beauty! Everywhere is cleanliness, comfort, excellent service. Everything is thought out to the smallest detail.
And what kind of breakfasts are there! as in a good Turkish five)) even honey in honeycombs)) and freshly squeezed orange juice)
I highly recommend it!
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Инна Селифанова
Level 12 Local Expert
April 7
It's a very beautiful hotel.
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Дмитрий Букин
Level 17 Local Expert
November 9, 2024
There are too many cockroaches for five stars
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Сейдолла Сарсеков
Level 7 Local Expert
May 26, 2024
Liked. Breakfast is very tasty. The waiters provided very good service. The rooms are clean and comfortable.
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1
Dastan Soltanbekov
Level 6 Local Expert
June 23, 2023
A great hotel, but they often hold noisy events in the lobby, sounds pass through the door and interfere with rest (especially in the evening)
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Тот самый
Level 10 Local Expert
June 13, 2023
3 points for not being allowed to sit with my partner for another 20 minutes. In the beginning, we sat for 3 hours at this time, we didn't say anything, and after that the girl came up and said you can't sit here without ordering anything. If it were an institution or a restaurant, yes, such rules apply! And here is an open space of luxury for gatherings and socializing. Rixos 💔🥲
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Raushan Mazhitova
Level 5 Local Expert
September 11, 2022
The service is excellent, we did not have time to get to lunch, we called and asked to bring it to the room, because we were in the hospital for an examination, the staff immediately reacted and brought everything to the room!
All accessories are in abundance, right down to the ironing board and iron, even a medical pressure gauge was provided because it was necessary to measure the pressure
I'm thrilled
The location is good, but a little noisy from the cars
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Shovkatbek Tulkunovich
Level 10 Local Expert
September 11, 2023
A great hotel. The location is convenient. Rooms, spa services, swimming pool at a high level.
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zelenkin andrey
Level 10 Local Expert
June 18, 2023
The perfect hotel. But the kitchen is only open until 23:00.
Spacious rooms, friendly staff.
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Александр Милютин
Level 14 Local Expert
March 23, 2024
There are rats or mice running around in the basement.
Cockroaches are running around in the spa.
The breakfasts are delicious.
The gym opens late.
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Константин Иванов
Level 12 Local Expert
October 31, 2023
A hotel with a claim to luxury, but you need to match this claim! We have expressed all our complaints to the administration, and in general - a good hotel...
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Роман Дусенко
Level 16 Local Expert
May 6, 2022
A magnificent hotel!
Rooms, breakfasts, restaurant. Spa, everything is great!
Everything is included in the price 🙏 Thank you for the fairy tale!
More! In the evenings, live piano and saxophone music is played in the lobby.