Lada
410 reviews
October 8
Good afternoon. I would like to express my gratitude to the specialist Sergey Kruglov. Sergey processed my application on the website very quickly and consulted me by phone. He showed everything very clearly and told me about the terms of purchase of the car. A pleasant bonus was the provision of a discount on the day of the conclusion of the contract, special thanks to Artem Belokuzov for the approval. The specialists of this center are quickly and efficiently guided by the requests and wishes of customers. I heartily recommend visiting the salon.
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November 15
It's all good...polite staff
Excellent service, fast and kind of high-quality (I haven't had to redo it yet)
The only disadvantages are the price (expensive), and the lack of the possibility of being present at the diagnosis ...
Despite the formal "authorization" by law and the need to provide access to the owner, they are trying to keep the client away...
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November 2
I liked it very much. The guys are working on the result. They picked up a typewriter for me according to all my needs and abilities. Special thanks to manager Evgeny, support "from and to". I listened to all the wishes, selected the most profitable options! Moreover, even after receiving the car, when passing the TO-0, I received support and felt interested in how satisfied I was with the purchase
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July 9
The staff is friendly, they will always tell you, help you with the choice of both cars and accessories. While the car is in service, you can walk around the car center or stay on the second floor. Comfortable sofas, phone charging, there is a play area for children (joysticks) and a small cafeteria.
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July 13
The purchase of the car was quick and clear! The options were not imposed, and most importantly, a good attitude towards the client. They told everything competently and in an accessible language and familiarized with the terms of purchase. Convenient location and gas station around the corner)) in short, I advise everyone to visit this salon!
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September 4
Good afternoon, I want to express my gratitude to the Heads of the LADA dealer, the whole Team !!!. I would like to thank Artyom Fedorovich Belokuzov directly, for a competent approach to work, solutions to all questions at the stage of their occurrence, competent attentive with full confidence solves issues, having a robot in the team at all stages!!!
Thank you!!!!
04.09.2024. Mikhail A. Vakulenko
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August 24
Recently purchased in the LADA Vvesta showroom.
I am very happy with the car.
We would like to express our gratitude to the manager who worked with us, Nikita Karneenko, a professional in his field, promptly does his job. We recommend this specialist to everyone!
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July 1
The attitude towards the client is friendly. A large remzone. Being in the recreation and waiting area, you can observe the process of car repair and service. The 3-year warranty has already ended, but I continue to service cars here. There is only one drawback - the cost of maintenance ((
Many thanks to Nikita Kovalev! Thank you for your help in solving any issues and professional approach to the client!
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September 1
I have been serviced by Lada for a year now. Thanks to the team of managers and craftsmen, everything is very positive and professional. They solve any issue quickly and clearly.
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November 22
I don't buy new cars every month in different salons to give an authoritative opinion, but I liked everything so much. It is convenient that everything is in one place. I took a Largus for trips to work. I liked everything. Special thanks to the manager Olga from Promalising and Vitaly from Lausange - the car was issued quickly, he is already working and earning money.
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July 15
Pleasant service, everything is convenient, polite staff, excellent waiting area and cafe on the second floor. Clean and beautiful toilets))) Large parking lot.
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June 13
Located next to the ring road, it is convenient. There is a "waiting area" with tables, sofas, a cafeteria and access to the terrace on the second floor. There is also a panoramic viewing window on the remzone with attached chairs - you can watch the process of inspection and repair of your car.
The diagnosis itself is pumping out money. We are not interested in finding the fault quickly and accurately. They are not very flexible. They offer to replace each part without even trying to temporarily throw in a working, not new, part to make sure that the diagnosis of the cause of the malfunction is accurate.
The staff is friendly and attentive.
Convenient parking at the dealership.
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November 3
Service... at a minimum level. Yes, it's polite, but that's it.
There is no promptness either in accepting the car or in issuing it.
We called the fri - your car is ready, I say I can pick it up at Sat.
I arrive - the documents are not closed, not issued, not carried out... I say I'll go away for 10 minutes, prepare everything.
I come in and they're already dealing with another client!
Are you guys serious? There's something wrong with your customer orientation. I took 30 minutes to pick up the car!
I apply for the 2nd time - and the same red tape
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September 17
I visited the Lada salon this weekend. I was satisfied with the work of the staff, I want to highlight the manager who worked with us, Sergey Kruglov, a polite, tactful, professional employee of the company who knows his business. When leaving the LADA car dealership, I will be pleased to come there again, although the first ONE is just around the corner.
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November 14
The place itself is not bad, it is comfortable to expect, but the advantages end there! The service is disgusting! At 9, the car was driven in and you sit on the second floor and watch it stand for 30 minutes, 1 hour, 1.5 hours.... you go down, swear, get up, and then again you watch the car just stand there. There is no attitude towards customers at all, they only go back and forth and create the appearance of a large workload and the appearance of work! Although there are craftsmen who really work, but the quality of the work is generally no, the wire is not fixed, the radio is loose, they do not know how to set up the alarm, they always argue with the client. in short, we need to look for another service! I do not recommend it!
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July 8
Well, I didn't have much money. That's how you live, work, and these unscrupulous roundheads, like sand through your palms, fall through and disappear into the depths of everyday needs.
Well, all right, I scratched my ears for a grant.
And how it turns out, here you go in the evening, around the lights shurrr-shurrr by. A blunder. What kind of car do you have? From the inside, yes at night, yes to good music... It's all the same. Go and think about your own.
I would like to thank Yaroslav Yeremenko for his help in organizing the purchase. I hope that when in 5 years I come for vesta or whatever it will be, this worthy citizen will be the most important in this institution. An exemplary employee, the current chief should raise his salary.
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May 6
Fast service, pleasant and helpful staff) We have already helped out several times, everything is done quickly and efficiently. There is a convenient waiting area on the second floor where you can peek into the workshop
Thank you! ;)
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October 11
A good car dealership. Conveniently located. This network is probably the best in Minsk in terms of service. There are enough flaws, but plus / minus the good qualities outweigh.
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September 4
I would never have given the car for repair in my life if it wasn't for the warranty. And I do not advise anyone to give cars to this workshop for repair. The parts are expensive, two to three times more expensive than in any workshop, the repair of a locksmith takes a very long time, the quality leaves much to be desired. They tried to charge me for poor-quality repairs that they did themselves a year ago.
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November 5
High-quality service, everything was well explained and helped, and there is also a good waiting and rest room. P.S. you can log in to sonka.
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October 16
As a top building. Everything is beautiful, friendly, waiting area, everything is on the level.
But the products they sell raise questions.
For the first fifteen hundred, I came for repairs twice, including replacing the hub bearing, busting
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August 7
A great approach. I got it by accident. Previously, it was serviced by another dealer. We found what the previous ones missed and replaced it under warranty. Themselves. They found it, called and replaced it. Special thanks to the master of acceptance Vitaly. I am very satisfied with the service. I'm staying to be serviced by them.
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November 16
Excellent car dealership, conveniently located. Manager Ivan consulted, told me everything that interested me.
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August 19
I left it for body repair. They kept the car for a very long time. They called on Friday , you can pick them up , in fact , on Monday , an hour before closing , there is no call , the car is not ready . There are no protective films on the car. And maybe they will be tomorrow , or maybe they won 't be . And this is an official dealer. According to the body, too, it is there , and it should almost be taken from Tolyatti.
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October 19
It was recorded at the zero point. The service as a whole did not like it at the time, a broken brake light was detected, which was not eliminated at the end. The time it took to stay in the center was 3.5 hours now don't be surprised why the queues there are so big
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November 15
The staff is rated 5, competent, tactful. The waiting time was surprising- minimal. The quality of service will be shown by the further operation of the car....
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October 28
I came to the tire shop by appointment, to replace the tires with winter tires. We calculated the cost - about 105 rubles, wait an hour and a half. As a result, the car was given away after 3 hours, and the cost magically increased to 145p. Don't set foot on them anymore
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April 20
The parking lot is large. The service is at a high level. Everything will be shown and explained. On the second floor you can have a snack and drink tea, coffee and so on. There is an exchange office on the second floor.
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February 6
You go to a kind of branded service, but the quality of the work is actually very low, once the brake hose of the caliper was not tightened to the end, the second time there was no copper washer for mounting the caliper. As long as there was a guarantee, you get used to a beautiful place, but nevertheless the quality of work should still be and you need to communicate with customers in a human way, and not wait for a comment in the complaint book.
And the price tag is 30-50% higher than the usual services. And why the company dealer has a system for evaluating the quality of work on the phone is unclear, because there is no feedback. Of course, this is a human factor, since the management goes to the meeting, correcting the shoals of its employees.
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March 15
My story with this company began with the purchase of Lada Vesta in the 21st year. I have always received a refusal for all my requests under the guarantee. I emphasize - always! It was only by stubbornly insisting on my own that I sought warranty repairs. Starting from 30,000 km, I heard extraneous sounds in the front suspension area all the time, complained, but I was told that this was normal, nothing was found, and in another complaint about knocks and rattling creaks, I was sentenced to replace the steering rack not under warranty (which was not confirmed on another Lada service) but a miracle, after after they gave me the car at Kamennogorskaya, the knocks and creaks passed, I was glad that maybe it passed by itself, they pulled something up there. But the joy was exactly for a month. After the knocks and creaks continued, and I believed that my dealer was saying that it was such a constructive thing, they say, it's a VAZ and so on. Along with these sounds, my warranty ended on 02/01/2024 on a run of 88,000 km. Exactly one month after the end of the warranty, my car roared right on the move, as if there was no muffler. I had to go to the service station, where the verdict was as follows: the muffler corrugation was torn, the reason was the failure of all three engine supports (cushions)! At the same time, a solid glass is stuffed inside the pillow, this is how Lada on Kamennogorskaya reduced unpleasant sounds for a month. What happened in the end: the lower support failed even on the run up to 30,000, because of it the right one began to fail, and then the left one. I've been driving with these sounds all this time.
The engine had large fluctuations, which led to wear and tear of the corrugation. This is the Lada dealer in our country, this approach to work, to its customers.
To be honest, it seems to me that this is a scam. Anyway, this is my value judgment. Such a situation could lead to tragic consequences!
Draw conclusions, fellow motorists.
As a remark: the answers in the spirit of "your review was taken into work by the quality control service", this is fiction. Nothing happens. There is no feedback. This is an attempt to impose on readers of reviews that work is underway, that Lausange really cares about your opinion. Please take all this critically.
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November 2, 2023
Convenient service. There is a place to comfortably wait while the car is being repaired. A small cafe with various goodies. The bathrooms are clean. There is a viewing window to the repair room, who is interested in watching the repair process.
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August 7
The service is fast!
The staff is sincere!
There are no special complaints about the quality of service!
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February 6
LADA car dealership. An excellent manager Oleg and a nice girl Diana are always welcome! Excellent service, pleasant staff, respectful communication! Great location
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August 14
A great car dealership... the consultants know the answers to all your questions..For everything... and the rest is fine...
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July 19
This dealer not only sells cars, but can also accept your car for repair. It is inexpensive to paint. And there is a guarantee. I found out about it when I came to THAT
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April 10
I was glad that all the managers are in business (judging by their serious faces)!
No one was distracted by me (04/08/2024).
No one came up to me, asked nothing, offered nothing)
And I just wanted to find out the prices in Belarus and compare them with prices in Russia, since there were "stands" with complete sets near the cars, but without prices.
In general, I didn't lose anything, but I was surprised by the absolute unobtrusiveness!
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November 10
The center is not bad, but when selling, they keep silent about a lot, there is little advice, they look down on you at the service, they don't really want to write down defects, but you can see from their face that they know about them.
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January 17
I will write a review not only about the dealer's work at Kamennogorskaya, but also about the body of the Lada Largus Cross 2021 car.
On a car that is a little more than two years old, corrosion has gone on the body, namely: the rear left wing near the molding, the rear right wing near the molding, in the opening of the rear left door, and under the hood on the glass where the air conditioner tube is screwed (the beetle increases here by leaps and bounds).
We decided to contact this dealer under warranty, upon arrival to them, "master" Maxim, without even examining the car, immediately began to tell me that the cases would not be guaranteed. To my indignation, why, having not seen the damage, he already makes such conclusions, the car was nevertheless inspected and an application was issued. They told us to wait two or three days and they would call us. On the third day, I decided to call myself, the girl said that there were no free masters - they will call you back. It took 4 hours, but of course no one called me back, dialed again and again our master is busy. Thank you, after an hour they still called and reported that the cases on the wings and in the opening are not guaranteed due to chips, but on the glass the case is guaranteed, but we will not do it for you because of not passing IT starting from the second one. Why they refused to take it, the dealer has a review above.
What is the connection between the passage of THAT and a frankly bad body is unclear. It is only clear that buying a new car for 18-20 thousand.$ you have no guarantee, you buy it when you go through the dealer. Even if the warranty had not been denied, the two-year-old car would still be half-painted.
Therefore, think a few times before you buy a Lada for $ 18 thousand, which rusts two years later.
P.S. before that, there was a Largus 2017, we put it in a trade in and took a new one in 2021, the old one did not have such problems with the body.
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October 18
Disgusting service, have you not been taught that it is not very decent to chew gum when communicating with customers? The car is delivered at five, you arrive at five and leave.... Wait, the car is not ready
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February 26
Excellent official service! Fast, high-quality and relatively inexpensive. I was satisfied, although I am a very moody customer
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March 2
I came to the Lada salon to see the car, maybe buy it, the managers are something with something, one was talking on the phone, the other came, did not really answer the questions, constantly looked at my colleagues, I got the impression about the car that I told him and showed him, not as a consultant, I bought a car in in another center on Machine Builders 9 , all that is needed on the case was not distracted by the manager, but this one.... what to say, go and check it out))).
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September 11
Everything is great, there is a place to spend time, consultants and specialists at the highest level.
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September 29
Everything is beautiful, clean, shown, told, almost persuaded to buy a car.
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August 23, 2022
Покупали здесь авто в конце августа 2021 года. Очень понравилось отношение персонала, подготовили машину оперативно. Очень понравилась работа менеджера Татьяны, всё спокойно объяснила и показала. Проходили тут же ТО-1. Машину принимал приемщик Руслан, ТО прошли быстро. Обращались по гарантии (не герметичны плафоны освещения заднего номерного знака). При обращении этих плафонов у них не было, записали на следующую неделю. Приехали, машину забрали, плафоны заменили. Единственное, что напрягло, так это долгое ожидание ответа от АвтоВАЗа (где-то часа 3). Оперативно сделали полировку двери (царапнули при мойке).
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November 17, 2023
Polite staff, there is an observation deck to observe the locksmith work of your car. There is everything you need to wait for a car from the service.
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November 25
Very good service, attentive, almost affectionate staff)))
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November 12
I washed the car at the Lada dealer on Kamenogorsk, addressed body issues. There was a white plaque on the mudguards after washing. Detergent can "burn" plastic.
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February 25
The service does not meet any expectations.all people are like people, and these make you just wait for the whole day and then even without a car they offer to leave for who knows how long, they only perform maintenance on what you poke your nose at.the bearing hummed and they said that it was the rear pads that were tinder, and they changed them, the old ones still walked and walked, they took money, and not small, for some banal work and spare parts are the same.And this is not a complete list...
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November 23
What kind of cars, what kind of service, you can't expect anything good. When buying a car, be prepared for this. Well, better yet, never buy)
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August 21
The staff explains everything honestly and clearly, there are no questions left after a short conversation. The prices are as shown on the website.
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