Ecolines
367 reviews
November 21
Trips to Moscow. We book via the Internet, since buses have 2 floors, the choice of location is a little unclear, maybe you can finalize it in the program. I like everything else. There is Wi-Fi and charging. There are movies and games, but you only need to take wired headphones with them. We didn't use it, but there are people watching, playing, and they don't create any discomfort. Tea and coffee are non-stop. The toilet too. The chairs are comfortable and can be moved in width. The arrival time is even earlier than planned. Drivers are correct, professional driving. Prices can be very attractive, maybe we were just lucky that we came across such prices, since there is a difference in price on weekdays and weekends. We will continue to cooperate. Thank you.
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October 2
Thank you very much for a great trip, today I drove from Warsaw to Brest, the departure was at 09:05, a very pleasant trip, and very polite and pleasant drivers, special thanks for the well-organized staff.
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1
September 15
Good company, we use the whole family, we are very satisfied. The staff is polite and professional. The drivers are professional, the buses are nice and cozy. We book tickets in advance as it is in demand for quality.
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July 1
Good afternoon! I express my great appreciation for the high-quality passenger service on the Minsk - Moscow route (06/25/2024 22:15), as well as Moscow? - Minsk (06/26/2024 22:30). The flights were performed perfectly! Both the company and the drivers are sincerely respected! Thank you for your professionalism and humanity!
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2
August 17
One of the most expensive carriers in the Republic of Belarus, but actually for what?
I was traveling on the Minsk-Warsaw-Minsk route.
The first thing I want to note is that I booked a ticket via the Internet and chose seats according to the layout of seats on the bus.
And as it turned out, it did not correspond to reality.
There were three of us and he took seats so that we would sit "as if in a line"
As a result, I was sitting across the row from my family, while the numbering of the seats coincided.
Secondly, I was driving in the summer, it was hot. And the conde was blowing very hard with a cold wind. Yes, my flow was regulated. OK. But not my family. The neighbors helped plug this "air hole"
for the third time. Multimedia did not work adequately back and forth. I couldn't watch the films. Either there is no picture, but there is sound, or vice versa. In general, the error crashes. Only nerves will be shattered by this.
Fourth.
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1
September 3
Many thanks and appreciation for the high-quality passenger service on the route Mariampole-Minsk 01.09.2024 flight 3007. The driver is very attentive to the passengers. Thank you for your kindness and professionalism.
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1
November 3
There are no complaints against drivers and employees.
There is a HUGE claim to the quality of the service provided: the bus shakes so that there is no way to sleep on the Moscow-Minsk night flight at all. There's a blast from the door because it won't close, the bus is rattling, shaking, buzzing. I couldn't even sleep with noise-canceling headphones. To complete the picture, imagine that you are rushing to hell on a chert, with noise, noise and shaking. I'm glad they didn't burn down. And so we left on time, arrived even earlier.
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1
July 23
The buses themselves are comfortable in general, but the human factor killed the whole impression, namely the inhumanity of the drivers. During the entire trip and the many hours spent at the border, they let me off the bus only for passport control, I already began to develop claustrophobia and numb knees. When asked to stop at the bus station in Brest (the bus is scheduled and a stop in Brest is provided), the driver replied with a rude refusal and dropped everyone off in the forest immediately after the checkpoint
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6
August 14
I wanted to write a negative review, but after reading the reviews here I just want to say "thank you for bringing me alive"
And now the situation is: flight Moscow- Minsk 13.08 22:30. Firstly, when I bought a seat, I took where I want to sit (the last two), on boarding I was told "your seats are 1 and 2", you try to argue and show the ticket — the answer is one:"that's right for me, that's right," as a result, we agreed on the spot directly with the passengers. No one cares about your questions and problems, fire!
Secondly, I live along the way, I was asked to make a stop (with only hand luggage, it's literally less than a minute), because if you go to the end, you lose 4 hours of time in total. At the request, the driver snorted "no. Nowhere. No way", but the drivers (and) calmly stopped smoking where they wanted and for as long as they wanted (obviously, without letting anyone out).
The toilet is dirty, the coffee is terrible. I do not recommend 0/10.
But the bus itself is not bad, yes😎
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2
July 26
Indifference and boorish attitude towards customers. I don't recommend it anymore!!!
The situation is as follows:
I planned the trip in advance and bought a ticket with a time reserve. Unfortunately, my plane was delayed for 4 hours and I only had 10 minutes to get from Chopin to the Nearby train station.
On July 23, the scheduled departure of the bus was at 9.05. I realized that I was 5-10 minutes late, taking into account traffic jams in the morning in Warsaw, so I called the hotline with a request to wait 10 minutes.
The taxi drove as fast as it could, but standing at the turn, I saw the bus leaving, literally 3 minutes were missing in time.
To catch up with the bus to the border, I boarded the first departing bus towards Brest in the hope of taking my place there.
When I reached the entrance (barrier) to passport control from the Polish side, I immediately ran to the ecolines bus and addressed the drivers.
The drivers were talking very unfriendly, as if I owed them something, or wanted extra money, but I don't know. They said that my ticket was canceled and sent me to resolve the issue with the administration, closed the door.
In fact, I was just left alone at the border with my luggage with a paid ticket.
This is the first time I have met such indifference and indifference to a person, and to a compatriot.
Yes, I understand that there are rules of transportation, but there is always a human factor.
I think that you can't do this to people, situations can be different and you need to go to a meeting.
I had to look for empty seats on the next bus to Minsk, wait, and buy tickets again.
Charmed.
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7
November 6
October 31, 2024 My son and I were 5 minutes late for the Severnye Vorota International Bus Station for the Moscow-Minsk flight at 22:30. I asked my sister, who was also traveling to Minsk with her son (we traveled together) and was already on the bus, to inform me about my delay. My sister informed the driver at 22:00 that my child and I were late (a taxi was stuck in a small jam), asked the drivers: Strelchenko V.V. and Veko R.V. (information from the bus, but according to my Novel there was someone else) to wait 5 minutes, to which, categorically and even received a rude refusal, without any attempts to try to coordinate the delay of the bus for 5 minutes. My sister and I were in touch all the time and the taxi was not late at first, but we got into a little traffic jam on the road and I called and said that we were at the train station in 5 minutes, but they closed the door. A taxi brought me and my child to the train station at 22:35, my sister was crying in the driver's cabin on her shoulder and asked to open the door, we were standing at the closed door of the bus, I heard her tearfully begging to open the door. But the regulations and rules of the company or the integrity and cruelty of the drivers did not allow them to do this. They referred to the cameras and the rules and did not open the door. Isn't there anything human about your company's employees, when it was possible to go to a meeting, open the door and agree on a minimum delay of 5-7 minutes? The drivers had time to coordinate this with the management from 22:00-22:30 - ask permission from their management and nothing terrible would happen with a delay of 5-10 minutes.
But the drivers found time for an incomprehensible stop on the MKAD in Moscow (the bus just stood for 5 minutes).
This incident caused considerable discomfort and stress, as I had to look for additional accommodation or alternative travel options in Moscow (a foreign city) at 23:00, which led to additional financial expenses and time. I would like to emphasize that this behavior of drivers does not meet the expectations of a company that positions itself as providing comfortable and reliable services. Drivers are expected to be more attentive and polite to passengers, especially in such situations. I'm not talking about the situation when the bus left and was half an hour late, but looking into the eyes and not opening the door is a complete disorientation of the company, disrespect for passenger customers and inhumanity. Please consider this complaint and take the necessary measures to prevent similar incidents in the future. It would be useful to review the company's regulations and rules and be more flexible to each situation, instruct drivers on the importance of observing passenger service rules and the opportunity to coordinate cases of delay within a certain time frame.
Also, please note that the bus arrived in Minsk with a delay of 1 hour and 2 minutes, which is more than 10% of the travel time, which resulted in the loss of tickets for the minibus of my sister and her son (Minsk -Baranovichi), worth 30 rubles.
The pocket did not take long to wait on the MKAD in Minsk, the bus had a tire, and these "wonderful drivers" had to wallow in the mud and change the wheel. Moral: as they acted like pigs, they were lying in the mud on the side of the road.
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1
July 3
I was traveling 04. 06 24 by the Minsk Marijampole route at 14 . 40 from Minsk . I would like to thank the driver for his high professionalism and attitude towards passengers! Special thanks to the company for the bus and comfort! Everything was on top! Thanks !
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3
September 16
The story of how the driver wouldn't let us on the bus. route Moscow-Minsk 09/15/24
We drove up to the bus station, we see our bus and the driver standing, through the fence (grid) we called the driver and asked him not to leave, that we were already running. We were really just flying with our suitcases, and we were already starting to suffocate, but we ran. When we ran to the access system at the bus station, the man said that our bus had already left. So we decided to run back and intercept him. We run out and indeed, the bus has already left (thanks to the driver). I see that he stops at a red traffic light, and I run right up to the driver's door, knock and beg him to open the door, to which he just waves his head along with the second man who was sitting next to him (also an ecolines employee). There was a red light at the traffic light for 40 seconds and all this time we were standing near the door and asked to open it, but we didn't even look in our direction anymore. The light turned green, and he drove off. Until the last one, there was a hope that he would let us in after all. It was incredibly disappointing that our efforts were in vain.
It is a pity that such inhuman people work in your company. I do not recommend and will not recommend your company to anyone, just for this quality, because there are really a lot of decent transportation companies now. BUT the HUMAN FACTOR plays a MAJOR role for me when choosing a company.
I don't think that + 5 minutes of time would have played a role on the road, but the impression of your team and the terrible attitude towards people —yes
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2
1
July 27
Disregard for customers. My husband changed his passport, and it was important to buy tickets in advance, since prices are rising by leaps and bounds with this carrier. By calling ecolines, we were assured that it would be inexpensive to change our Last Name 10% of the amount. We took round-trip tickets, and we ended up alone using the loyalty system. As a result, the data cannot be changed in those tickets that use the loyalty system. Ecolines didn't mention this. You can only refuse them and lose 30% in total, and then buy new ones at a new cost and almost 2 times more expensive. Ie, to simply change the name on the tickets, we must give the service the amount = one more trip. It was cheaper for us to fly by plane. THANKS, but we won't be driving ecolines anymore. We have never seen this anywhere else, there have never been problems with changing data at the airport, the railway, tickets were recently changed in Belavia, for example, and it was free!!!!
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3
August 6
Hello.
I can't say anything about the drivers, they drive and drive automatically.We went to the toilet, no one looked, everyone came or not.But the office staff .....
I was driving to Moscow, they closed the door in front of my nose, the fact that they had a break was told by passengers who were put out and told to go to the bus station, there are more than 300 people in front of me.When the cashier came to the window and asked if they would ever work there....
From Moscow they bought tickets on the Internet, before paying, three people double-checked the date, time, arrival, and paid.There were tickets for July 17th.Since we were visiting, it was not immediately possible to print it out, and when my Aunt brought the printed tickets, it turned out that the date had gone wrong and my Child and I had to leave yesterday.They started contacting the office that the program might have failed, they asked for the phones of the authorities, asked to put us with the Child on any date, on any available seats, because there was no money for tickets, no one called, did not specify, maybe we were late, maybe in the subway, they see that I am not alone, got drunk and I overslept, but with the Baby.To which Anastasia, the consultant, replied that the tickets had been canceled, and that we should solve our problems ourselves.That is, they have rules that protect them, but they forgot about the purely human....Then she wrote mockingly that you can write a complaint to our administrator.I wish she would find herself in the same situation, in another country, without money for tickets, and with a Child, and that she would get such a,,Anastasia,,.I do not advise anyone to travel with them.
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1
July 13
After reading the reviews, now I'm not surprised
The driver of the Riga -Minsk flight, but the signs change, the state number NCT638 decides whether to take you or not, as well as your luggage
Either pay extra or the ticket is cancelled
I didn't give you a check for extra baggage
But he was endowed with a roulette wheel and scales, and he doesn't care about anything else.
Another big question is why he was alone, what about Ecolines with the work and rest regime of drivers
I was traveling with the same luggage, to Riga by another company, not only is the ticket itself cheaper, there were no questions about the luggage, the drivers were in a paired carriage and as positive as possible
We left Riga 50 minutes late
We arrived in Minsk 3 hours later than the scheduled time, and if someone has a transfer, etc
Conclusions have been drawn, the mood is spoiled in the trash
It cost almost € 100 to get from Riga to Minsk, and if there was no money?
And nothing would have been refunded for the ticket itself, and time was spent and nerves
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5
August 18
Disgusting service! We regretted using it a million times! We booked three tickets in the same name, a couple of hours before departure it turned out that the system would not miss, we had to cancel tickets, lose half the cost of tickets and book new ones. In fact, even the tickets were not checked upon boarding, let alone the passports! Then, 40 minutes before departure, an SMS message came that the bus was delayed for an hour. Another 40 minutes before departure, a message came that the bus was delayed again. When I called the operator to clarify the exact information, the operator without a shadow of apology, on the contrary, even rudely answered my questions. Terrible attitude and service!! I do not advise anyone!!!
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2
June 29
I want to leave a review from the last trip from Minsk to Warsaw, we left on June 27 at 20.00, by bus AC 9908-7.As always before the trip, the instructions were read, what is possible, what is not. Specifically, coffee and toilet facilities at the border are not used in cities. We arrived at the border at about one o'clock in the morning, there were 27 buses in front of the queue.Half of the passengers ran away to buy tickets on the buses that stood in front and sold tickets on the spot for $ 30-40. And our drivers kindly took out their suitcases. Morning, we woke up, the queue is moving slowly, we stand 17 in front of the barrier, ask the driver to turn on the coffee machine, to which the answer is, we are at the border...I show that we are in line at the border and it looks like we will arrive at the border at night and coffee will definitely not be needed.In response, we cannot be at the border. We stopped at the border from the Belarusian side at 18.00. At the same time, the drivers managed to land two passengers, selling them tickets for 100 rubles. Only two, because we, the passengers of the bus, stood and did not leave the drivers, not allowing them to replenish their pockets.And the garbage in the bus, which was collected during this time of arrival, did not bother the drivers until the passengers pointed their finger at them. Good business, buy, pay for the trip 100% and at the border, buy and pay for the ticket again. When we arrived at the border control, none of the drivers took out their suitcases, they fell from the upper shelves, when the doors were opened, and the drivers did not even come up until they were called. The same thing happened when we arrived in Warsaw, almost all the suitcases were taken out by the passengers themselves, since the drivers did not want to come up or were they busy with something? I believe that the ticket price of 200 rubles is not small and we pay for comfort and service. Unfortunately, this was not the case on this trip. I would like to note that I always drive an Ecoline, and all drivers have always
been polite and pleasant, helping passengers during boarding and disembarking. I hope that I will be heard and taken into account.
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8
July 31
I've never had any problems with this carrier, but today I was faced with the fact that they wouldn't let me on the bus. The Minsk-Moscow flight departs at 20:00, the seat was paid for, but the ticket did not arrive. I was surprised, but I attached importance to it. Before departure, I wanted to clarify at least some information about my ticket via the hotline, chat, and WhatsApp, but it is not possible to contact. Then, when the problem turned out to be a glitch in the program, no one even apologized, it turns out it was my fault that I didn't bother to find out where my ticket was. As a result, the trip is disrupted and nerves are frayed.
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July 23
My mother was traveling by Ecolines bus on a flight from Moscow to Minsk on 07/22/2024 at 20:00. At 03:00 in the morning, the driver made a sanitary stop for 20 minutes. She went to the toilet for 10 minutes, when she returned to the parking lot, the bus was gone. Along with the things. I will not describe further difficulties with how she had to wait for the devil knows where for about 4 hours until I arrived by taxi. After a long ordeal, I still took the money from their office on Bobruisk. Do you think they even apologized? Well, it's the fault of a stupid woman who is left without things in some kind of diner at 3 a.m.
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4
August 12
The most terrible service. We were traveling from Minsk to St. Petersburg. The bus broke down after leaving the station a kilometer away. They waited for the mechanic for about an hour, and when the mechanic arrived, he spent about an hour repairing the bus. Having failed to repair, they called another bus, and this is another + hour. (Why not call a serviceable bus right away? it was unclear to everyone) but this is not the end of bullying people. As we approached the border, we had to wait for an additional bus that was coming from St. Petersburg behind us, the result + another 3 hours of waiting. (Why not immediately go to the end point, no one answered!)As a result, instead of the required 12 hours, it took 18 hours to get to the road. The company promised some bonuses, which I never got. If you want to get a lot of irritation, negativity and uncertainty about whether you will get to the end point, then this is the company for you.
Personally, I do not advise you to approach this carrier either
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2
October 2
The second time I eat and the second time I need to pay extra for my luggage, and after the transfer. In Minsk, they put you in jail - there are no claims to luggage, in Mariampol, when transferring to Warsaw, for one large, no more than 15 kg, and for one small suitcase less than 5 kg (which accepts any lukoster as hand luggage), they threaten to throw you off the bus and demand 50 euros. Then they agree on 30 euros. They get it in their pocket and do not give receipts. Who have you recruited? Flight on October 2.Line 846019 Riga-Berlin . Ecolines Estonia OU.
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August 22
disregard for people
I bought tickets Minsk-Moscow 20.00 17.08 Moscow-Minsk22.30 18.08 prematurely on the website.The plans were to stay in Moscow for less than
days, respectively, I took money on the road
literally for small expenses.
due to transport delays on the way to the bus station, she arrived a minute before the scheduled
departure time of the bus. Let me on the bus
They refused, referring to the fact that the passenger lists have already
been submitted. There was no response to requests to treat me humanely,
because I was left alone in another country without money for
a new ticket back and elementary for food, communication
and overnight accommodation, and the bus set off.
It's hard to believe that in the current service there is still such a disregard for people.
I wish the employees of this company to become a little more human.
There is no longer a desire to use the services of this carrier
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2
August 26
I want to express my deep disappointment, on 08/09/2024, when boarding a bus on the Minsk - Warsaw route, departing at 20:00, an Ecolines employee behaved unprofessionally and insultingly towards me and my minor children. During boarding, we were stopped by an employee who introduced himself as Igor, who was checking documents. We provided him with tickets, residence permits in Germany, as well as official letters from the German immigration service confirming the validity of our residence permits. Despite this, Igor refused to allow us to board without explaining clear reasons, insisting that our documents, in his opinion, are invalid. In the process of communication, in front of witnesses, he behaved extremely defiantly and showed obvious bias. Here are some of his statements: - "Believe me, I know better which documents are valid and which are not." - "Consider your trip over, you've already had a ride." - "This is your last trip, you will definitely not go anywhere with these documents, no driver will take you." - When my children started crying (they were really shocked by what they heard), he added: "These manipulations with tears do not work on me, you can calm them down." In addition, he offered to pay him 6,000 euros (either a fine or compensation) so that we could get on the bus, which looked like extortion. All our attempts to convince him to carefully read the documents provided were ignored. As a result, the doors were closed in front of us, and the bus left. Due to the actions of an incompetent employee, we incurred significant additional costs: we had to pay for the road to the border and further to Warsaw. As expected, there were no questions to our documents at the borders with the Republic of Belarus and Poland, and we crossed the borders safely, also in Warsaw when boarding the next ECOLINES flight. This situation caused us not only moral damage, but also led to financial losses, due to such incompetent, non-professional employees as Igor. I wrote a complaint 3 weeks ago, I'm waiting for a response.
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1
July 27
I really liked the bus, my husband and I sat in the first places, and the children followed us. There are monitors, you can watch various movies. Toilet, washbasin, coffee and tea for free
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2
1
December 8
I met an inhuman attitude from Ecoline.
I was returning home from Georgia.
Before that, he was robbed in Turkey. There was no backpack.
There was a large trunk with things.
People helped to carry around Moscow, in the subway. I was wildly tired.
It was my first time in Moscow.
There was already an online ticket for the Moscow-Minsk flight.
However, the driver refused me because he did not want to take my bike.
Bile is missing. I had to get to the Belorussky railway station with a trunk and a bike in a downpour. It's good that an outsider helped.
Along the way, the driver is Belarusian
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2
November 17
We often travel with you along the St. Petersburg/Minsk route. A big request! Update movies in multimedia! We have already reviewed everything)))
The driver is Alexander. We express our gratitude.
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December 6
The bus was delivered on time. Two drivers. Polite, attentive. We always provided the necessary assistance (accommodation, suitcases, information). The trip was comfortable.
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October 7
4.10.2024 I was traveling by bus Warsaw-Minsk at 9:05 .I would like to express my deep gratitude to the flight drivers for their polite, attentive passenger service and professionalism.
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1
July 30
A very strange driver, ran into him at the border with Lithuania. Because of the queue, all people transfer to the bus closer, if there are seats. The same driver takes people, takes money, but no one came up first, and selects according to his own principles. You already take it normally or don't take it!!!
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3
November 4
The drivers are rude, and the company itself returns 50% of the ticket price when the flight is canceled due to their fault, and even then they respond to the appeal after a few days.
If you suddenly find out that your flight is delayed by 4+ hours and want to take another bus /other transport, ecolines will also refund you 50% of the cost by responding in a few days.
Bus transportation between countries is usually trash.
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2
August 4
The bus was 3.5 hours late. He did not report anything about the delay. They were waiting for him on the platform like dogs. The Vilnius-Minsk route. Then I drove for another 7.5 hours. The result is 11 hours. We didn't make it to the plane. Then there were no flights until the morning and they cost 3 times more expensive. If you want to use this carrier, keep in mind that they don't care about you. The driver was not allowed to leave the territory of Belarus and call a taxi. All the best to them.
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1
1
October 28
Only positive impressions remained from the carrier, wonderful drivers, comfortable seats, comfortable tablets, coffee, of course, is absolutely impossible to drink, but on an international flight they brewed dalmair, a rather difficult transfer Minsk- Frankfurt, it was very comfortable, I recommend
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1
August 18
Disgusting customer service. We ordered tickets in the middle of the bus, the employee gave them at the very end near the stove and confidently convinced us that this is exactly what we need. As a result, the places are not the same, the wild heat, the air conditioners do not really work, and even a broken chair in which it is impossible to drive (and the travel time is 13 hours).
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1
June 25
Horror!!!
A 17-year-old passenger was not allowed on the flight due to the lack of written permission from his parents, certified by a notary. I, the father of the child, was present at the landing. My verbal permission was not enough. They refused to refund the money for the ticket.
Other carriers have never had problems.
Why is this information, according to these rules, made known only on boarding the flight?
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5
1
July 2
The rude, boorish attitude of the operators on the phone, it is difficult to get through. Sometimes during working hours you just hear "the subscriber is temporarily unavailable." How's that? Prices are rising out of thin air! In the morning, one price, in the evening for the same flight is already different and much higher. To which the operators respond in a template: dynamic price. The irrelevant price of a bus ticket is published on the main page, the lure. The service has gone bad! And no one pays attention to it.
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3
September 21
Route Vilnius-Minsk 09/21/24 departure 6.40 I asked the driver to stop and mark tax free, said if possible, after the Lithuanian border guards reminded me, I brought it in duty free.When asked why he did not stop, he replied that he did not know what it was.Bullying passengers.
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1
August 27
On the bus on the Warsaw -Minsk route, departure on August 26 at 22.00. the air conditioning and ventilation system did not work, the temperature on the 2nd floor was under 40 degrees.
The driver, upon repeated requests to correct the situation with the air temperature in the cabin, refused to open the hatches while driving.
Such conditions do not correspond to the level of comfort and the list of services stated on your website, and also pose health risks.
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October 18
It was very bad, because of the guitar they did not put on the flight, the drivers on the spot demanded to pay extra for the guitar at three times the ticket price, the money was not returned, he remained on the street.
It's a pity that I used this bus company, I strongly advise no one!
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1
February 20
Traveling with your company is a pleasure! The bus has all the conditions for a comfortable trip: coffee machine, clean toilet, water, comfortable seats, footrest, individual screens! The drivers are professionals, the road is not felt and does not tire! Thanks! Good luck and prosperity to your company!!! You are ahead of everyone!
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3
2
May 17
I used this company often, but after the last plazdko ( which never happened) any desire was repulsed.
I'll start with the fact that other companies are waiting for passengers for half an hour. We were 7 minutes late. We followed the bus and asked to be stopped. We drove all the way to the border. But the driver refused to put me in the rudest form. He said that my ticket was cancelled.
Their rules are like this now, but they can pick up passengers for an additional fee
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9
3
October 1
I went to St. Petersburg on your bus there and back. I liked everything. The service is excellent. Everything worked. I will only ride on these buses.
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April 7
The company as a whole does not care about its customers. You may be lucky and think that everything is the same as everyone else, but it is not so. In the slightest situation, when the problem can be solved with minimal effort, no one will do this. In addition, the prices for travel are maximum, compared with some carriers, even at times. The Belarusian office, their guarantees and promises are generally laughed at in Europe. When I referred to their guarantees received in advance, having bought a ticket for € 130, they just looked at me like a fool and stopped noticing. The trip was canceled, I am glad that the money was returned. I will never ride their buses again and I will talk everyone out of it.
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13
October 5
I liked everything very much, they helped with the tickets, the staff is polite, they will treat you with understanding
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November 6
The most disgusting carrier. Instead of Ulm, I took 8 people to Berlin, and then get as you want, they didn't grow together, you know. And on the way back, they took money for the bag, and forced them to leave the second one in Ulm (fortunately, the daughter lives there).
They should be judged and not allowed to transport people.
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November 10
In my opinion, this is the most convenient way to cross the border at the moment. With all the disadvantages of the situation, the maximum possible comfort of passengers is ensured
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January 17
I would like to express my deep gratitude to the driver of the ECOLINES flight 00:15 departure. From Minsk 08.01.2024 Katovich to Anatoly!!! We were traveling with small children... He helped us get on and off the bus (the children were sleeping in their arms), prompted us at the border to get through with the children faster, and helped us a lot upon arrival in Vilnius... Thank you so much!!! It's great when people are in their place and love their work!!!
Special thanks to ECOLINES for the comfortable conditions when moving (the toilet worked, which is very important with children, it was warm, the seats were comfortable). In general, I recommend it!!!
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9
2
October 28
A good, convenient bus on the Minsk-Moscow route, one big drawback, Wi-Fi does not work in Russia!!!
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1
July 30
I bought a ticket online. The money was debited, the tickets were not generated and sent to the post office. They don't know anything in the office, they can't get through on the phone, they don't answer in chats and tech support. That's the level of service! I do not recommend it.
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4
September 30
The issue with Ukrainians has not been resolved, we have to wait for two hours at the border in the Republic of Belarus until they are interrogated, the whole bus is standing and waiting, the coffee machine is not turned on at the Baranovichi - Minsk section, I would like to take more care of passengers.
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1