Gold Apple
785 reviews
December 13
I really liked the store, there are many different brands, but there are always quite a lot of young people, especially near decorative cosmetics))). The good news is that near the care cosmetics, the more expensive price segment, it is much freer and you can safely study and choose. I do not use the services of consultants (only if you need to clarify the location of a particular brand), because I always thoroughly study the product myself before buying. I test in the store, but I buy online (European Post delivery), because sometimes there is more discount and plus gifts and promo codes!
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September 25
I like the store in principle, there is a large selection, many different brands are represented. A wide price range, there is something cheaper, something more expensive. Many positions are cheaper than a mile (not by much, but still). Consultants are absolutely not intrusive for me personally, they will always help and prompt me. But if there is any issue with the online order and you need to contact their support at tg - it's just impossible! The robot answers, always off topic, none of my problems have been solved yet! Make a normal humanized support for solving issues, not this robot!! I made an order on Saturday and it was indicated in the order that I would be given a sample, as a result there was nothing in the box(((
Support says that the sample is placed when it is available. Well, then why add it to the order?
Support horror
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7
October 10
An ambiguous opinion... Of the advantages:
1) Many brands of cosmetics for every taste and purse;
2) A lot of promotional items;
3) Various master classes are held, in which you can even participate (if you are lucky).
Of the cons:
1) Sometimes there are completely incompetent and unfriendly consultants. For example, they somehow refused to give me a cream tester (although the tester was available). The reasons were not explained.
2) Mediocre support service. They respond in a template (if at all) and do not help solve the problem;
3) There are damaged goods... There are always a lot of people in the store, it is impossible to keep track of everyone, and among them there are those who use it and make up clearly with non-testers. So be careful and take the products only in the factory wrapper. This way you will know for sure that it has not been opened by anyone.
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October 25
Responsive staff. They will always tell you what you need
A huge selection of products. Promotions, discounts. Pleasant atmosphere. Prices are significantly lower for many products than in stores of a similar plan. I recommend.
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November 30
Thanks a lot to the consultant of hair products Alina, an amazing girl with whom today we picked up an individual care for my hair, sincerity is always felt by customers 🥰 I wanted to buy everything) as well as the consultant belor design, who perfectly selected the product :) I wish there were more such pleasant employees!
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July 4
In principle, the pricing policy has been encouraging lately. The choice is not bad, but I would like more high-quality branded men's lines. In general, it would be nice to put men's products on one stand, it is convenient on the site, but it is not very good to search in the store itself) Fortunately, they help. Ventilation would be a little better in summer.
And I wonder why Dior is not on the site when it is in the store? Brand Policy?
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3
September 26
Very responsive consultants, they select everything correctly...Thank them very much! I would especially like to highlight consultant J.Anastasia Sergeevna is a smart girl, she spent a lot of time with us...Thanks to her for her diligence and patience.🤗😘
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1
July 30
The only store in the City, which is sad, of course.
There is always a wide range of products, polite consultants, and a pleasant atmosphere. This is the place where you come and time stops. A paradise for Girls, no other way. If I'm not in the mood, I know where to go to replenish my balance)))
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April 25
A great store with a large selection of cosmetics, good prices and fast service at the checkout. There is one significant disadvantage for me personally, and these are consultants, I turned to several girls ("I'm sorry, could you help me", "I'm sorry"), several of them just ignored me, and others told me to wait. I think this is due to my age (I am 15), because when older girls approached these same consultants, they willingly offered them their services. After +-20 minutes, I finally found a friendly girl who kindly took me to the booth. I ask you to change the attitude of consultants towards people under the age of 18.
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21
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August 31
A large selection, a wide range of brands, consultants, expensive.
Because it is in a fashionable shopping center for teenagers, it is very crowded. Moreover, it is unlikely that teenagers with such prices buy something there, just walk around, test. The store reminded me of a rock festival, but without beer
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April 18
A large selection of cosmetics, reasonable prices, very professional consultants, convenient location, a small minus - THERE ARE ALWAYS A LOT OF PEOPLE. This is a good indicator of the assortment and prices of the store, of course, but I, as a customer, do not like it. But, there is an online store and delivery, for such moody girls like me))))
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4
2
November 18
I love you with all my heart, but today it's just a disgusting feeling from this place! Usually, when I had questions about product search, then contacting a consultant, I was always calmly and sweetly answered and given explanations, BUT this time something else happened… I wanted to spend money in a wonderful mood, I was set up to buy a non-budget product, but the consultant did not want to help me in this and answered my question that they did not have this product, without explanation, not believing it, I decided to make sure that I did not invent it and checked it in the application After that, I went back to the consultant, to which the answer came: "these are only online products." After this, the mood went to zero, I did not receive the hormone of happiness from buying the product, and I did not want to spend money there anymore…
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November 22
There is a huge variety of products and in most cases you will find what you were looking for. The sales consultants are competent and quite friendly. Of course, there are terribly many people and some sometimes use non-testers, they can create defects in goods, but you can't keep track of all of them. For a relaxing shopping experience, it is better to arrive in the morning hours of weekdays, or make purchases in an online application. By the way, I will note the presence of a large number of discount products👍🏻
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December 11
I always try to get into the position of employees in the pre-holiday time, but when the situation repeats itself not for the first time, I no longer have the strength to tolerate this attitude.
I have always been satisfied with the work of consultants in stores, but as for the work of the delivery service, it's just terrible. I placed an order on the website, for some reason they split it into two parts, I decided that this was not a problem and ordered two parts of the order at the same time on the same day, I placed orders separately from each other and the delivery time was indicated in two orders from 19 to 23, on the day of delivery I receive a notification that the courier would be with me from 10 to 13, I might have thought that I had made a mistake myself, but to make a mistake in two orders at once, you must agree, would be very strange, I immediately called support, because the support of the bot in whatsapp can only help cause an attack of uncontrollable rage. Alexandra's manager answered me on the phone, who immediately began to convince me that I was to blame and condescendingly communicate with me, as with a client who makes groundless claims, but she will try to do something, but she cannot guarantee that she will figure out my problem, most likely there will be a postponement of delivery to another day and I should wait for someone to call me back and give me an answer to my problem. I only got a call from the courier, who was almost at my delivery address at 10.30 am and no one warned him that there was no point in taking me at that time, because I would not be there (30 minutes passed between the call to the manager and from the courier). From all this situation, you can only take out that in a place where colleagues do not even care about each other and send couriers for unnecessary deliveries, no one will take care of you, especially now I really regret that I did not make a screenshot of the completed order with the exact time of the order, but I could not think that the store would accuse me of the fact that I didn't watch it myself.
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2
July 7
I really like this store, because it has a large assortment, and a lot of things. In general, there are many global brands in ZIA, which I really like. Of course, it's not very good that everything is there at more expensive prices. I also don't like that there are always a lot of people there, and it seems that there is only one (!) in Minsk.
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3
September 26
A wonderful store, a huge selection of both cosmetics and special cosmetic products that practically have nowhere to buy. There are always a lot of things, visitors, goods and prices.... yes, they are here.
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November 6
The store is not bad, but the service of cashiers just wants the best. By selecting an item from the application, it turned out to be even cheaper with a promo code, but there was no delivery. In the store, I tell the cashier that the promo code is cheaper. Her answer is, "it's only when you order through the app." I got confused and bought it. Why not offer to place an order online directly in the store. A sample of men's perfume was given as a gift to the men's perfume. I was not satisfied with the purchase and service. How many times have I not made purchases in the store, I am greeted "by clothes".
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3
July 22
I recently encountered an unpleasant situation in the ZIA application. I wanted to place an order with a promo code, everything was going well, I paid through pay, I immediately transferred the receipt to the payment, but I still did not have the money to pay, so I decided to wait 2 minutes. When I went to pay next time, there was no way to pay for the order, and in the window there was only an inscription that within 20 minutes they would check the payment and send the order. I immediately tried to order again, but the promo code was not displayed. After 20 minutes it was the same, I decided to write to technical support, somehow with the bot Zoya they got to my question, where it was written that the promo code would be restored in 30 minutes after an unsuccessful registration, but it did not recover after either 30 minutes or an hour. The operator himself answered only at one o'clock in the morning, when the promo code expired. I checked every 5 minutes until 00:00, until the promo code expired and due to bugs in the application I could not use the promo code((
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1
December 19
we were guided with the choice of shampoo, it's cool, because the range is large, but not everything suits me. the only disadvantage is that you often have to call consultants to get what you need from the stock, but they are not so easy to find because of the large number of people. and so the store is good.
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1
July 17
It's a cool place, of course. Not for a calm, peaceful shopping experience. It is crowded and noisy, but there is a large selection and almost always a lot of discounts and favorable offers. I don't know what's going on online, but offline is difficult for me. A real human being! However, if you abstract from the hustle and bustle and arrive on weekdays around 10:00 and later, it will be fine. But these are my personal observations. Otherwise, I drop by once a month and always find what I was looking for. I go to my native (Belarusian) "K-t" for comfort.
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November 13
I have no questions about the offline store, but the online store is just terrible. I made only 1 order there, but they couldn't deliver it either, they issued a refund with a gift card for this amount. And in order to return the money to the card from which the payment was made, you need to communicate with a robot, which is difficult to communicate with and which offers me to contact an employee to resolve the issue. After contacting the employee, the robot finally sends me a message with filling in the data, after all the correspondence with the robot, which responds every 6-7 minutes. They write to me that the application is in progress. In general, it is very tedious and stupid.
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2
February 10
My favorite store! The consultants are friendly, kind, friendly and ready to help! They treat everyone well, both children and adults! Every consultant has sunk into my soul! The cosmetics are good, the service is good too! There is water everywhere, testers, cotton buds, cotton pads, napkins, urns! In general, not a store, but a paradise! There are really long queues on holidays! But nothing! I give you 5 stars!
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3
November 12
If you are not a sociopath)), or a fetishist, or a lover of bright smells, then you are here- in the space of beauty, benefit and a little pathos.You can get stuck here for a long time if there are a lot of visitors.I like to think about what I need in advance, I order online more often and pick up the order during the day.I wish you all a good mood.
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July 21
A wonderful assortment of the store, excellent staff and consultants who will help
But you can't get through the giant queues and the crowd of people. It is better to order on the website if you do not want to get lost among the crowded people
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1
September 24
Of course, it's better to write a review for girls about such an institution, but from the man's side, the choice is huge, a bunch of different brands, interactive services that help you choose the color of makeup. In my opinion, when choosing cosmetics, it is impossible to pass by it!
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2
November 6
Cool. A large selection of products. The employees are polite, know the products and are ready to help (but some helped as if they were doing a favor). But from the cons: a huge flow of people (the store is not to blame for this).
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2
November 18
A big good store with a huge assortment. Competent professionals are working! They processed me in 7 minutes and bought something I didn't expect!
But it's better to buy only on stocks! Since the regular price is higher than in other cosmetics and perfumery stores. Even a 10% discount is more expensive than the competition...
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2
December 22
Cool consultants who guess what I need the first time. Huge selection
Without the consultants, I would get lost in this store and wouldn't know what to choose. There is always a huge crowd of people, it will not be possible to choose calmly.
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December 19
Convenient location, the staff is responsive and friendly, a large number of discounts and promotions, fast delivery, a wide range of products.
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March 31
the best cosmetics store!) you can find things both cheap and expensive. the consultants are kind and responsive) can always suggest some product. You can also find a lot of bonuses through the app, for the best effect. 10/10. ZYA in the heart❤️
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1
July 10
I love this big, noisy and expensive Apple! You can just walk around, smell aromatics, bath bombs, soap and relax.
By the way, this place is the only one in Minsk where amazing Italian soap is sold🥰
Despite the fact that there is a lot of fuss here on weekdays too, it's nice to be in the store!
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1
October 21
The store is good in terms of choice, for every taste and purse. But with the courtesy of the staff.... A consultant bumped into me from behind, I automatically say "sorry", and in response I get a rude "you can be careful". Even when I turned around with an angry expression on my face, the girl realized that her aunt was old enough to be her mother and quickly retreated.
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December 16
a large selection and friendly sellers are right, they do not always know how to help, but for a sincere desire to do this, a "plus sign" in karma))) It is a pity that so far there is only one store in Minsk. I would like to add another e-2;)))
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1
July 14
There are a lot of people, but good products from different brands. A large selection. After all, people, this is probably the only problem. There are also often big discounts
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1
July 29
there is too little space for such a volume of customers, it is very stuffy, and near the perfumery it begins to feel queasy from different aromas merged into one ambergris, consultants cannot provide full-fledged information, relying only on some statements, but not facts, from which there is no certainty that you take the product that suits you, it was unpleasant to observe the situation when, during the selection of the product, a consultant stood in front of me and began to adjust the availability of the product, this should not be done directly on the client's head, and when he had already left, as a result, where the consultant was needed, he either did not exist, or was on his own business, but did not interact with the client in any way, in no case I blame because the work is not easy, but an unpleasant aftertaste remains
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2
September 18
A huge selection of cosmetics and care products, good prices, competent and courteous staff. I didn't really like the perfume department, but it's for an amateur
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July 21
I came for a perfume with a specific request. The consultant showed different options. Finally, I stopped at one thing, taking my word for it. I tried it at home - something is wrong. I looked at the list of notes - absolutely not what I was looking for, zero hit (since when pineapple and mango are lemon and wood, I do not understand). The flavors were mixed on the hand, and the consultant did not consult correctly. I was very upset because the perfume is not cheap, and it will not work, it does not fit the word at all. I do not recommend looking for perfumes with consultants, it is better to make a selection yourself and try it purposefully.
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2
September 6
I want to express my gratitude to the manager. I came with a request to help choose a gift for my mother. We advised both kits and to assemble something yourself. As a result, we chose a set. They solved my problem professionally and promptly)
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1
June 28
The store is awesome, the assortment is huge, the prices for different wallets, the brand is also different, for the first time when I was there it was hard from such a large assortment, I spent two hours there😁👍
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3
September 21
I've never passed by if I'm in the area. It's a magnet for all girls! Yes, there are a lot of people, but the staff is always friendly, the girls cope! The store pleases with constant new products, and testers are a plus in choosing any product! 👏
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February 6
Favorite cosmetics store. A huge selection for every taste, pleasant prices. Polite and attentive staff who are always ready to help with the selection of products. Fast and convenient delivery in Minsk. I will come back again and again.
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July 22
My girlfriend ordered in the golden apple, the whole situation was happening in front of my eyes. This is the worst service that can be. The situation was as follows: after receiving the parcel, the girl checked the goods and realized that one of them did not suit her (namely, a bathtub foam). The smell there was of the cheapest household soap. There were no special membranes or micas on the package, so the integrity of the package was not violated in any way. After that, it was decided to call the hotline and ask for a refund. None of the three consultants she spoke to knew anything about the refund procedure, each had their own version. The first version is that the refund is carried out by courier, since the purchase was made through an online store (picked up by Euromail in Minsk), but when she asked if the courier would come outside the MKAD for verification and refund, the answer was "Well, I probably don't know, maybe, well, he will either come pick up, or not he will take it away," that is, there is absolutely no specifics. In addition, I forgot to mention that for some unknown reason, the refund through the application did not work and was processed through the hotline. The second and third versions were that the manager would contact her and only he would be able to tell her how the refund would take place. But no one knew exactly how they would contact her, one girl said that she had been on the phone for 3-10 days, the other said to write to the chat bot that a refund had been issued (spoiler: it didn't do anything). She waited the next 5 days waiting for the call. On the 5th day, a letter arrived in the mail stating that the application was rejected, as there was no response from the girl. At the same time, it was not known where and what to answer either from conversations with consultants or from the letter itself. After that, she called the hotline AGAIN and 4 times it turned out that they had to contact her through a bot and there really was a message, but from its contents it was difficult to guess what was what. In addition, the hotline consultant also said that nothing can be solved by driving up to the store, since this is an online store and it has nothing to do with a physical store. I will also clarify that the consultant on the hotline was informed of the reason for the refund initially. Two hours later, she was FINALLY contacted by a specialist through a bot, with whom the correspondence lasted 4 HOURS. We had to wait 1-2 hours for each message. At the same time, there is no way to solve such issues directly with a person. Also, even the manager himself did not say anything about the refund procedure, before she herself did not clarify and did not find out from him. She was offered to come to the store so that they could check whether the product was in use (at the same time, I remind you that it was said that the issues could not be resolved through the store and it was pointless to go there). But since this story dragged on and the hotline said that it was impossible to solve it through the store, I wanted to clarify whether it was possible to do everything through the courier mentioned. And here, AFTER 4 HOURS AND 5 DAYS OF MISUNDERSTANDING, they decided to clarify whether she opened the product to check the smell (but let me remind you that the product was not sealed with film or mica, that is, you can find out if the product was in use only by gramming). She once again replied that yes, since the same questions were on the hotline. AND THEN IT TURNED OUT THAT THE PRODUCT WAS IN USE AND NON-REFUNDABLE. That is, she was first offered to spend half a day on the way there and back, with an unknown outcome, and only after that they decided to say that they would not accept the goods after all.
Bottom line: the time and nerves spent on completely disgusting service and maintenance, where consultants have zero knowledge and read answers from a leaf, change their shoes on the go, everyone builds their own versions of the return, no one can give any specifics. It feels like they have children sitting at their phone, who were given this answer sheet yesterday. I hope this story helps others not to get into the same situation.
I also want to say that our friends also had problems with the service. The girl ordered a cream for 50 bel. rub. to her city, but the deliveryman confused something and delivered it to her hostel in Minsk. After their conversation
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July 6, 2023
A large store, a selection of brands is well represented, there are just a lot of consultants, but they are absolutely unobtrusive. The prices are average, there are slightly cheaper, there are slightly more expensive goods than in other stores. I liked shopping here.
The delivery works great! I made an order on the website, there was a discount and accumulated bonuses, I wrote off everything, paid, and a day later the purchases were on my nearest European mail. Everything is packed just fine! It's fast, and you don't have to go downtown. Purchase bonuses are awarded as soon as you pick up the parcel!
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3
1
March 31
The striking difference between many products in price compared to other cosmetics stores, especially during discounts, the prices are just super! Polite and well-trained staff. Prices for any budget and fashionable decor in the room itself.
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1
November 1
A good store, but a large number of young people who like to make up for free, creates confusion and the inability to normally approach and choose products. I wanted to get out of here as soon as possible because of the crowd of people. Cashiers work fast, queues pass quickly, but I would put young lovers of make-up for free outside the store. Questions to the security, is she there at all? And if so, what does he do? 🤔 For this minus 2 *
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1
December 20
One big mess!
I looked in the ZYA application for the presence of mascara in the store, when I arrived, it was not there! There is only a sample of the brush on display, which makes it unclear if there is any mascara at all. I asked the consultant to give me this mascara, which!IT WAS CLAIMED TO BE IN THE STORE!, but it wasn't there. The consultant said that the mascara is in stock somewhere, but it is not clear when it will be on the display case and in the drawers under it (WHAT?!?)
Question: "Why deliberately mislead consumers? Or is there no communication at all in the organization?"
In short, I was left without mascara, I shouldn't have gone to the store for a product that is located somewhere and that no one will provide you with. I wonder if the mascara will appear tomorrow, or are potential buyers only being fed breakfast? If this happens again, you will lose your target audience! A nightmare!
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August 26
A large selection of cosmetics, perfumes. There are always products at a discount. Prices are average in Minsk. There are many testers, everything can be tried.
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3
December 1
Of the advantages:
- a wide range of products
- prices
Of the cons:
- at what time of the day you would not come - there are always huge crowds of people
- recently I couldn't find certain face masks, and only on the third attempt I managed to find a consultant who helped me find masks, and not like two subsequent colleagues, ‘well, look somewhere there’
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July 22
If you, like me, are from Russia, I advise you to clarify first of all whether your bonus card is accepted.. And so the store is nice, good, the consultants are friendly, the choice is not bad, everything is great
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1
March 8
The brand is good, cosmetics are also very at a decent level, but unfortunately the delivery service left far from positive impressions, because the order was created in advance and paid for, they called the support service and a nice girl Marina answered, explained the reason why the order was not delivered, "the courier could not contact", but no calls to the specified number did not arrive, I love good service for an adequate price and I believe that the golden apple is such, but in this case, as a man who wanted to please his woman on a holiday, it did not work out because of the golden apple delivery service.
I hope this problem will be fixed and such a case will not happen to anyone again.
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