Anor Bank
416 reviews
July 16
Staff is ignorant they dont care about quality the most important thing is how to elapse time as fast as possible one star is more than enough for’em
3
October 13
The worst bank ever! Rude receptionist and lazy staff
1
2
September 18, 2023
Digital bank, good rates. Lot of products, good quality service
3
February 24, 2023
Too many people. Poor client management
4
April 17
Otlichno
1
1
February 19, 2023
Good job
2
1
July 10
Everything was comfortable, the staff was good. The main thing is a lot of places to relax while waiting, a well-ventilated hall, there is water and vending machines with drinks - when you have to wait, and even in the heat, this is important.
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2
June 19
A very good bank, convenient, cozy, in hot weather, it is very comfortable there, the guys work fast! If you change the currency, they accept almost without waiting in line) but there are no parking spaces at all(((
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1
November 15
In general, it is normal, But☝☝☝, When Those occur. There are no questions, Football begins, and there is no difference Who wants to do what.. In front of my eyes--the guy with the Currency transfers can't figure it out-Football and in the second round, A lot of customers After finishing the requirements going out to check At ATMs __Have to come back--And that you didn't put the code!???, Take a Queue and so on. The girl was sent to the hall three times, and he himself was approached 8 times-this is to get a Card.. Thanks to the Girl who came into my position and accelerated the time to receive, So the Football team *ANOR* began, ___ Only the Bank 🧐🧐, ___The staff is Polite + responsive-when questions arise, They also politely Play passes, Slightly remove the Roughness on the surface and It seems Normal
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1
September 19
The service is at an excellent level. Everything is easy and fast. And the staff is very nice and very pleasant. There are ATMs nearby, I often use them
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3
September 19
It's a terrible app. It hangs, outdated balances are loaded, and the balance is updated with a delay. If the application reports a technical error during your payment, you will wait for an unknown number of days until your application is considered in turn. You will not be able to use the money debited from the card, but lost by the bank, while waiting.
There is also a problem with ordering cards. The application allows you to choose a convenient date and time, but no one will bring the card to you on this date and time. Because it is written in the contract that the card issue takes up to 72 hours, but this is not taken into account in the application.
And then you will chase after the courier who has been issued a card for delivery, and perhaps his device will be turned off and you will either have to call, where they will politely answer you, but nothing will be solved, and in the end you will still go to the bank to find the head of this service and talk personally if the card is needed urgently.
If you value your time, I do not advise you to turn around here.
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5
5
June 11
Since April 29, I have been going, calling and writing to the bank about receiving a Master card.A month later, after swearing, the application was finally accepted, now I have been waiting for its consideration for almost a month. Cards with good functionality, but the worst banking service and incompetent staff I've met.The promise of calls, help in solving the problem when going and calling the bank, and then complete disregard.
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6
June 12
Bugs in the application. The call center fights back with classic worked-out answers, i.e. there is no involvement in the client's problems
Visiting the bank's office does not lead to anything. The queue by number is not observed. For questions about the scoring system, the standard reference is to the "flawlessness" of their system and the confidentiality of information. I want to say, "Carl, what's the privacy? I ask myself, "
And most importantly, the absolute lack of focus on the client. In general, we will choose another, more reliable bank that understands that its client is his income.
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8
September 18
I called the call center three times and was told that they would contact me and did not contact me, then I went to the bank, the staff was well served, but money was withdrawn from the card although I had no debt, I wrote for a refund they still do not return, it has already been 5 days! There is no efficiency in the work!!
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3
1
October 12
Competent staff. It is very convenient that they work on Saturdays and Sundays. There is no normal parking for cars.
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2
August 8
A very terrible bank , their bank approved a loan in the name of my father to scammers without his presence , his signature through applications with 44% interest, how can it be that without the presence of a person they approve the loan , and who will pay this right now , just stupidity on their part , just terrible , close this bank
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7
September 19
Do not use Anor Bank cards. The bank does not solve problems with payment. The money was debited, but the payment for the goods did not take place in the store, and the bank does not automatically refund the money. This is the first time I've seen this, the amount is not small for me. Dissatisfied with the bank is an understatement. As my question turns out, I will immediately leave this bank
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3
1
July 27
I ordered a credit card, an SMS came that it was ready, a courier would arrive soon ...
everything seems to be fine...
But the courier does not pick up the phone, he waited three days for the card until he called 1290
Now I'm waiting for the SMS activation code for the third day?! cards...
the bank works terribly!
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3
2
August 19
I ordered a Kids card for my son. I paid immediately, 18 days have passed, there is no card, no SMS and no call either. I'm calling, I'm ready to provide a screenshot of the payment, a passport, anything, everything is done with one full name. That's a code word, then they just don't answer. How can I get the money back?
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4
1
July 2
Asli bir habo ham ko'plik qiladi.
Bir tiynga qimmat bank. Qayerdandir nomerimni olib mana 6-oy qo'ng'iroq qilishmoqda. Har kuni har xil nomerdan qo'ng'iroq. Qon qildi odamni. Kimningdir krediti uchun men javobgan bo'lib qolibman. Qizig'i bundan behabarman. Mening kontaktimni bu noto'g'ri ro'yxatidan olib tashlashini bir necha bor so'radim. Hanuzgacha qo'ng'ioq qilishmoqda. Tizim degan tushunchning o'zi yo'q. Qo'ng'iroq qilgan hodimlar boshqa odamning olgan krediti uchun menga qo'pol muomala qilishlariga hayronman. U odam kredit olganligini, manzilini, qo'ng'irog'ini mendan so'rashlariga besh baho))))
Muomala nol. Bank servislari ham shunday nol bo'lsa ajab emas.
4
November 22
I do not recommend this bank to anyone. There is no confidentiality and security on the part of the bank. I lost a lot of money with the master card and they can't even really tell where the money went, it's 100% their fault. It is better to keep your money either at home or in some reliable bank. And the staff is generally kind of dumb.
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October 11
the most terrible bank in Uzbekistan, they write off money for it is unclear what kind of debt they say, from other cards without warning, saying autopayments, in order to cancel their card, you need to go to some office with documents there. We opened it online and closed it so that we would have to go to the office. I didn't take any loans, but the money was stolen from the card! I didn't give my banking details to anyone!
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1
October 15
The worst bank you can imagine. The problems that arise on their side are not solved in any way. You can never get through to support, they constantly feed you breakfast and say that they will definitely do everything. As a result, 2-3-4 weeks pass and no one cares as much as possible. Please contact me - no one cares.
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1
1
October 10
The office itself is normal, but the card services are not clear. Money transfers cannot be credited to them. It is impossible to close the card quickly - I have been waiting for a month after submitting the application. You will find out what you can do with the cards only after registration - you will not know the exact data in advance.
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1
1
September 16
Because of this bank, it is impossible for pedestrians to walk, bank employees park their cars in the parking lot, and generally make a mess in the yards near the bank. They respond rudely to repeated requests. The authorities should think not only about their comfort, but also about ordinary people
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July 17
The service is terrible! Queues are not observed, employees do not even specify, they say take a new queue when you ask what the problem is, they say expect to fix the system maintenance in the queue
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3
1
October 21
Even one star is a lot for them, a disgusting bank, 0 service, be ready to spend a whole day on any service. There is no efficiency, speed and quality.
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1
November 18
There is always a queue, cashiers are rude and take a long time to serve customers. The bank's employees are not competent, they themselves do not know how to solve the problem that you are addressing them, ,,football’ to each other.
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1
May 27
Good staff, but the queues are very long, the location is very far from the center, I would like to have more branches. The interior is good, as is the microclimate
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1
November 10
It's not very pleasant. There are a lot of customers but few staff. The mess is just awful. We saved money on an employee. It's a very long time to wait in line. I don't recommend it. This is absurd to me.
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September 5
The queue is terrible!
Please make many branches all over Uzbekistan.
Attention: There are no parking spaces (even nearby and even a little further away, there are none at all)
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1
September 29, 2023
At the end of the year of service, I am correcting the review.
In general, the bank tries to be automated and modern, but absolutely everything is buggy in it!
The application often spits out errors, be prepared that you will not be able to perform the operation when you need to! You will be able to hold it only when the bank allows you to and if nothing falls and breaks again!
The bank's rules are not always clear and not in everything, for example - why block cards if the passport data is outdated in the bank? Is it not easier for a bank specialist to call and ask to send new data, or write to the application!? Why is it so rude to block the client's card?!?
Be prepared that you have a debit card (master card) without an overdraft, any amount of debt may form, just the balance will change to minus!!!
And no one will clearly explain to you how it happened, just another bank glitch!
Moreover, there are always large delays and errors in operations in the monitoring system, some get there, some are not displayed and it is not always clear how and from where, what forms of money appear and are debited from your accounts.
For example, on a blocked and no longer used Master card, a minus of more than 800 thousand sums was formed, and no one explained to me the clear reason for such "sorcery".
On the face of not clean operations in the field of banking, errors in processing, which apparently lead to the fact that debts appear on a debit card without an overdraft!
I have never met a more buggy and inadequate banking application! Even in the EU, old banks use, albeit not beautiful, but much more stable and workable applications for customers.
The quality of the mastercard cards themselves is not very high (worse than European or Russian plastic), lamination deteriorates quickly…
It is also very disappointing that there are no own ATMs in the bank (they are rented), if the ATM ate the card, then it will not be returned to you soon! And in the queues for cash service, you can sleep, with 1-2 cash registers always not working, or serve people with large sums (30-40 minutes for 1 client with a large amount) ...
The staff is very polite, but absolutely not competent, all people are running around all the time and asking something.
The customer Support service is also polite, but if you want to solve the problem, and not just talk politely, then you still have to go to the branch, because they don't solve anything ...
All problems with the bank must be solved personally, having lost at least half a day!
There is no parking at the bank, there are eternal traffic jams in the alley, so coming by private car is not an option, there are only a couple of parking spaces for managers and their electric cars.
This bank disappointed me very much, and I personally decided for myself to close all deposits, accounts and cards of this bank and gradually withdraw my money.
God forbid to get involved with these banks again!!!
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28
June 6
On April 17, I ordered and paid for a Visa card with delivery, to this day it has not been delivered!
I have repeatedly contacted the support service, to no avail!!!
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3
April 14
I do not advise opening cards of this bank, because I faced the problem of a negative balance on the master card from anor bank in the amount of more than 2 million soums. After contacting the bank's chat, I received an indistinct response from the operator that funds were not debited due to a system error in December and the money was debited only in March of this year. And they asked to close the debt. OK, having withdrawn more than 2 million soums from the interest on the deposit, the amount was reset to zero. After that, problems started again with debiting all the money that gets to my cards, including cards from other banks that were registered in the anor bank application. I have not yet received a response to my request in the chat of the application to stop auto debiting funds. I have been waiting for the 4th day for them to process my application. I do not recommend opening accounts, cards or the application of this bank. I have faced a problem more than once, waiting for a response from the bank's employees.
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11
September 5
Huge queues, despite the fact that they work without lunch. No one was put in to replace the employees who left for lunch, in 1.5 hours the queue shifted by 30 people at 5 ticket offices!
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May 21
Клиентларга булган момила жуда пас ва машина учун парковка йук
Фирма ёпиш учун счет ларни ёполмадим
Ваше 0 хизмат курсатиш 0 счетизда пул бор деб ёпилмади шунака 1 тийинга киммат
1
1
June 23
I've only been to this bank once. I stood in line, and suddenly it turns out that the plastic card previously issued by this bank is not replenished. The bank's problem, and the customers are suffering!
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1
October 29
A terrible bank! I opened the card, the price is 8 times higher than everywhere else! I've been in the bank all day! To open one card!!!! Don't go to this bank!!!
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1
August 20
Yesterday I ordered anorbank card, well done today, thank you for your promptness, good luck to you
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October 15
10.10.2024 I left a written message to the operator and said OK, within 3 working days we will do it today Tuesday 15.10.2024 16:24 we are waiting……
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2
November 7
Damn, I wanted to take a loan, well, there is a large percentage and it turns out that you will need a lot of documents for a business, not very good banks in Uzbekistan
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April 3
Мастер картани олганимга 3 сутка бўлди хали иловага қўшилмаяпти. 3 кундан буён муаммони хал қилишолмаяпти. У бунга ташлайди буниси унга. Андижон филиалида муаммони хал қиладигон ходим йўқ экан. Халқ банки хам булардан яхшироқ ишлаяпти.
5
2
August 27, 2023
На входе есть аппарат, который выдает номерки, очень удобно. Обслуживание хорошее, всегда подскажут, если возникнет проблема. Время ожидания напрямую зависит от потока людей, в среднем, при большом количестве людей время ожидания занимает минут 20-30.
Сам банк просторный и имеются диваны для ожидания.
6
June 26, 2023
Банк удобен за счёт своего приложения что не нужно никуда идти и сидеть в очередях,а открыть приложение и все опирации можно сделать на прямую как и когда тебе удобно.удобная очень услуга беслатной доставки пластиковых карт,заказать так же можно онлайн.в офисе банка конечно придётся посидеть в очереди,но это стоит того,можно всё выполнить сразу.по сравнению с прошлым годом дела с очередями стали на много лучше,очереди меньше.прсонал отзывчивый,проблем с кассой и оператором не возникла,главное не проглядеть свой номерок в своё окошко.
3
9
October 6, 2023
Фаргонадаги банк расво пул олиб келасан олишмеди лимет тулганмиш. Толовга кассага борсен доим проблема битта касса ишледи. Очки таккан сочи сарик аёл бор ишлашни билмеди доим шеригидан суреди. Бугун 06.10.2023 11:55 да келсам навбат катта кассир опамиз каергадур чикиб кетди. Назоратга оладигон одамлар борми
9
1
June 19
Everything is great, just think of something with parking, thank you very much for understanding
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3
2
October 17
There are no words, only positive emotions from visiting this bank and from communicating with its staff, respect to you!
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3
June 8, 2023
Банк во всю пытается быть цифровым банком. Многое уже сделано, но далеко не все. К сожалению часть процессов только дикламируются что цифровые, по факту они обычные. Например цифровая очередь, не всегда ее используют. Так же часть процессов по прежнему в бумаге, например анкета комплаенс. Из-за нее приходится приезжать в банк как минимум дважды.
Ещё один минус, отсутствие продуктового, процесного обучения. Это видно в том, что разные сотрудники дают разные ответы на один и тот же вопрос.
В общем желаю банку развития и все получится.
October 5
The service is good, but the queues are long, the queue moves about 1 person per minute
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1
April 16
I ordered the card 7 days ago, the third day I have already called the bank and they are feeding me breakfast. Employees communicate rudely, sigh when you talk to them and hang up the phone. 16.04 approximately from 11 a.m. to 12 p.m.
It's a pity I didn't remember the name of the girl I was talking to on the phone.
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7