Mercure Almaty City Center

5.0

1295 ratings

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425 reviews

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Aram Karabekyan

Level 4 Local Expert

One of the best economic hotels in the city. Clean and nice. Unfortunately there's no swimming pool, but there is a Spa and gym. Friendly and gentle staff.

Nico Wegel

Level 2 Local Expert

Beautiful Hotel but ac hasnt a individual control. So it was a way to hot for us (about 26 degrees.).

Александр Галциди

Level 8 Local Expert

This is the best one I’ve ever seen. Comfortable rooms, delicious cuisine, lovely and hospitable people, and very cosy location.

Vladimir Savov

Level 6 Local Expert

Great location, clean and spacious rooms. Modern design.

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Максим Усванов

Level 9 Local Expert

The hotel has really not enough elevators as it should be for the star rating. Waiting 5-7 minutes for the elevator is really waste of time.

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Johannes Glesmer

Level 3 Local Expert

For long stay you can get serviced apartments next by

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nsjke nsjke

Level 6 Local Expert

Good place. SPA on 11 level

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Ольга Захарова

Level 6 Local Expert

Excellent hotel, convenient location, you can walk to the Arbat. The interior is beautiful, the walls are decorated with photographs reflecting the culture of the country. The bar area and the breakfast restaurant are also cozy. I would like to mention the delicious breakfasts separately, and the national Kazakh pastries for sweets. Wonderful staff, friendly and smiling people. The room is clean, I would have come here again.

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Ольга Хома

Level 11 Local Expert

This is the best Mercury I've been to, comfortable rooms, courteous staff, delicious breakfasts. And if you want to relax, there is a hammam and sauna. Convenient location

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Alex A.

Level 3 Local Expert

I stayed at your hotel from April 9th to 11th, unfortunately, there are still a lot of questions about the service.: 1) There was no room upgrade at the time of arrival as for (you are not required to, but this was the first time in the Accor group). As a rule, hotels show loyalty to their regular guests. 2) the check-in was at night and the ironing board was carried for 40 minutes and only after a reminder 3) there was soapy water in the shower instead of gel... 4) for the first time I did not find a compliment in the room for loyalty to your network (it was never brought before check-out) 5) there was a constant noise from the ventilation in the room, I suffered the first night and asked to change the room - there was a refusal at the exit 6) it was INCREDIBLY cold in the room (+18c), the air conditioner allowed to add only up to 21. I didn't even want to go into the room. Any other place in the hotel (hall, corridor, etc.) was much warmer. I come to Almaty regularly and thought about changing the Novotel to Mercury, but after such an experience it is very unlikely that I will visit you again. I was wildly disappointed and definitely won't recommend it to anyone.

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Ирина Московкина

Level 19 Local Expert

I'm thrilled! This is now my favorite hotel! New, clean, spacious rooms (the room has everything you need for living: bathrobes, slippers, hygiene kits, kettle, bottled water), comfortable beds! The staff is great at everything: starting from the reception, you are welcomed as a dear guest! The restaurant has a buffet, very tasty breakfasts (thanks to the chefs and again I would like to mention the wonderful and friendly staff) the rooms are clean (thanks to the cleaning room). I would like to express my special gratitude to the manager Kristina for her attitude towards the hotel guests. I ordered a beef steak for lunch, which is incredibly delicious! There are many shops, cafes, and restaurants near the hotel.

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Гульжанат Джигитова

Level 9 Local Expert

Great hotel! The rooms are clean and cozy. Jacuzzi and hammam are generally chic. Breakfast, lunch and dinner are always fresh, but it's the same every day) a variety of menus wouldn't hurt) overall, everything is great! Room cleaning every day. I recommend it!

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356 Манзура

Level 7 Local Expert

An average hotel, an average kitchen, a good room, comfortable bed, clean, hot water does not come immediately, you have to wait (although there is a sign about careful use of water resources), it is very cold in the room, climate control is limited to 21 *. For this and for the kitchen (served with raw meatballs), I lower my rating.

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BlackAurum

Level 18 Local Expert

A great hotel in a modern building! Before that, I had a sad experience of staying in a hotel near the cable car, but it's not for nothing that everything is learned in comparison! The suite is located on the top floor, with a wonderful view of the city. Two spacious rooms, with a separate dressing room. Lovely, freestanding bathroom. The room has a stylish and new interior. On the top floor there is a spa area with panoramic windows. And on the first floor there is a bar with a proseco and an excellent selection of wines) A restaurant in the lobby, with a very long wait for drinks, in the absence of other visitors… But it was obvious that the bartender was trying. I will definitely come back again!

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Артём Морозов

Level 11 Local Expert

Nice chain hotel in the center of Almaty. A pleasant SPA on the top floor with sauna, hammam and hot tubs overlooking the city. A good massage. The breakfasts are standard for hotels of this class, that is, they are quite sufficient, but without a twist. Rooms with elements of "oriental" interior design. A 24-hour bar in the lobby, which is again the standard for 4-star chain hotels. It's a good gym. In short, the hotel fully meets expectations, it is fashionable to go boldly.

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Михаил Г

Level 7 Local Expert

Stylish, modern hotel, friendly staff, good breakfast buffet. A luxurious bed, sleeping very sweetly and comfortably. The neighbors are almost inaudible. But it was cool in the off-season, the heating was not turned on and the internal climate control was turned off. When asked to raise the temperature, they were fed with promises, until finally they asked for an additional heater at the reception. There is no can opener in the room, you have to ask for it at the bar, which you are asked to return in 5 minutes. We checked into a room for two twice, where there were accessories, towels and a bathrobe for one. I had to ask for extra food.

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Tamerlan

Level 22 Local Expert

I stayed at the Mercure Almaty City Center for two weeks – and it was a good decision. Very convenient location: I lived, worked and rested literally in the same area. Every morning I started with a hearty continental breakfast, then the office, and in the evening I had time for fitness and an excellent spa. A huge kingsize bed is a special treat, especially after a busy day. A comfortable, modern hotel that you want to return to. I definitely recommend it, especially for those who combine work and leisure.

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Игорь К.

Level 9 Local Expert

The three. I'll tell you why: 1) The staff is trying, very friendly, but the room was cleaned only at the request of the reception. They asked for about 12 o'clock, maybe later they were going to clean up, but the hotel was not very populated. 2) The room is pleasant, but the water in the shower is weak, so that the water becomes warm, you need to turn the knob to the maximum temperature. There are no hygiene items. Shampoo and shower gel in large jars with a dispenser like in Ibis approximately) 3) Breakfast - in no case do not pay for it - it is poor, it is not worth the money at all, it is easier to eat in any cafe, which there are a lot of around here. 4) The spa Hammam didn't really work, 4 hydro massage baths gave the impression that you were stewing in some kind of muddy mud))) 5) wifi is such a thing, the speed on LTE is 10 times higher) 6) the price ... on the other hand, all hotels in Almaty are highly overrated. Now the pros. 1) Excellent location 2) Nice design 3) Free parking 4) Friendly staff 5) Excellent massage at the SPA

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Ирина Д.

Level 5 Local Expert

I liked the hotel, everything was fine, only the kettle was leaking The view is beautiful to the mountains, the service is friendly

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Дмитрий Тарасов

Level 13 Local Expert

A wonderful hotel in the center of Almaty. A very cool spa center is open until 22:00 and there is a fitness center.

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Mari

Level 11 Local Expert

Excellent hotel, pleasant administrators. On request, they bring appliances and change dressing gowns. Everything is fine, we didn't take any breakfast, so I can't say anything about them.

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Алена Заика

Level 15 Local Expert

The room is great, everything you need is there. The breakfast is good, a standard buffet, no frills. We ordered a transfer from the airport to the hotel. He did not come to us, although at first we were convinced that the driver was waiting for us with a sign. It turned out that the driver had overslept. We left for Yandex as a result. The location of the hotel is very convenient, all the sights and restaurants are within walking distance.

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Марьам Абуэльлейл

Level 2 Local Expert

The hotel exceeds all expectations! The rooms are as clean as if they had just been renovated there. The breakfast food is varied and delicious. The reception staff is very helpful. We stayed on the 10th floor, the view from there was just gorgeous. We'll definitely come back again.

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Мария К.

Level 4 Local Expert

very friendly staff, always helpful. they clean everything quickly and efficiently. thank you very much. The breakfasts are good, the choice is decent. Next time, only to this hotel!

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Каныкей Исаева

Level 4 Local Expert

We had a conference, and I really liked everything. The room was cozy and warm. Good lighting. We ordered a coffee break and were satisfied. The restrooms are clean. We recommend it!

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Дмитрий Иванов

Level 8 Local Expert

The hotel is perfectly located, inside the hotel there is also a very pleasant atmosphere, cozy rooms. The breakfasts are excellent. However, with all this, I could not get the air conditioner in the room to work for heating, and for two days I tried to keep warm by wrapping myself in two blankets. Also, there are no hygiene items in the rooms and everything must be requested separately every time. The desire to save money on the client can be covered up with any plausible pretexts, but this does not negate the fact itself.

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Юрий Кузьмин

Level 16 Local Expert

Great hotel in the city center. There is a pedestrian Arbat nearby. Nice clean rooms, friendly staff. Breakfast/lunch is a buffet, the choice is not very large, but delicious, there are local specialties in terms of desserts. I recommend.

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Карина Пухова

Level 11 Local Expert

The hotel is nice, not exactly new, but everything is in perfect condition. There were questions about the service, but everything was resolved very quickly - the attitude to customers is as loyal as possible. The breakfasts are great, we've been here for a week - we didn't have time to get bored) Separately, I would like to mention the interior design with elements of national culture.👍

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ярослав м.

Level 6 Local Expert

It's a great hotel. Everything is clean, cozy, and tasteful. Nice design, new furniture, snow-white fluffy towels. The staff is polite and friendly. There were no complaints about the cleaning. I was pleasantly surprised by the free Wi-Fi with good speed

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Olga G.

Level 16 Local Expert

Not a bad, but a little tired hotel in the city. The Mercure is perfect for business trips: there are several conference rooms, 2 restaurants, and a small gym with basic equipment. The rooms are comfortable and spacious enough.

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Yaroslav

Level 7 Local Expert

The Topchik hotel is very cozy, the rooms are beautiful and spacious. In general, all the hotels in this chain have no complaints on my part, you can stay and choose what you can afford.

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Михаил Жиленков

Level 20 Local Expert

In general, everything is not bad, the service pulls out all the flaws. If breakfast is still a good idea, without interest, then an average breakfast in a good hotel, but I would like to be a little more interesting, there is not even champagne in a hotel of this level and there is more taste in the dishes, and not dry, like fried bacon. Then the SPA is a horror ... the taps are not working, the shower drain is clogged that it's scary to even go into this puddle ... The Jacuzzi is so chlorinated that the smell and taste of bleach is in all parts of the SPA!!!

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Violetta Kim

Level 9 Local Expert

Good location: a 5-minute walk from the Arbat, a 10-minute Mega Park, many delicious places nearby :) the room is spacious, well furnished, bathroom. I didn't really like the restaurant, and the price was almost Rixos.

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Гаухар Кенжебаева

Level 3 Local Expert

The rooms are clean, the bed is comfortable, the pillows are cool, the hair dryer and iron are all there, the room is spacious I really liked it, the staff is super I liked the food I recommend The location is cool

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Елена Юла

Level 21 Local Expert

An incredibly beautiful hotel. The rooms are spacious and modern. Despite the fact that it is the center of the city, it is very quiet. Floor-to-ceiling windows provide an opportunity to enjoy views of the city and mountains. Excellent breakfasts.

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Alexander Novikov

Level 10 Local Expert

The hotel is of a good standard, courteous staff, breakfast is quite high, a wide range to choose from and courteous staff. Payment is made only with Visa MasterCard or cash. The room has good quality furniture, linen, if necessary, you can ask for an iron and a board.

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Зеновий Мазур

Level 7 Local Expert

Conveniently located, the service is at a high level. The kitchen is perfect. The choice of dishes is impressive. The only negative is the queue for the elevator

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Кайрат Тюлегеноа

Level 5 Local Expert

It's a very nice hotel, and the staff is excellent. The location is great. Everything is nearby. And even restaurants and cafes and the Arbat. Right in the center of the gastronomic square. Breakfast was 10 out of 10, and for lunch we went to a seafood restaurant across the street.

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Aleksey

Level 22 Local Expert

Nice hotel! Excellent service, room service and hotel location. Excellent staff. A varied breakfast, there is enough of everything and it is filled until the very end of the time.

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Руслан Файзов

Level 8 Local Expert

The staff is great! And in any location: reception, restaurant, bar. Well done!!! The rooms are very convenient both for a short time and, in my case, for two weeks.

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Ян Романов

Level 8 Local Expert

Very tasty food. Good service staff. The rooms are very clean. Very beautiful views of the city and the mountains. Conveniently located in the city center.

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Анастасия Чернова

Level 4 Local Expert

We have been to this hotel 2 times, I really liked it, the rooms have everything you need except an iron, this is a huge minus, clean, cozy, the kitchen is suitable for people who comply with the rules.

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Марина Утепбергенова

Level 18 Local Expert

One of the best spaces for organizing meetings, conferences and business meetings, I have excellent equipment, modern halls, good coffee breaks and lunches. Excellent and courteous service and guys

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Дамир Ивашечкин

Level 6 Local Expert

It's a very cool hotel.The room has everything right down to the phone in the toilet.There is a spa .The staff is very polite.The breakfasts are always a delight. Well done to keep it up.If I come to Kazakhstan, then only to this hotel

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оксана с

Level 13 Local Expert

A wonderful hotel. The room is very large and comfortable. Everything you need is available. The ironing room is on the 6th floor. The staff at the reception is attentive and helpful. The breakfast is excellent.

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Мадина С.

Level 6 Local Expert

A luxury hotel with luxurious rooms. A varied breakfast, sauna, Jacuzzi are included in the services. I recommend.

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Феликс Г.

Level 14 Local Expert

Good location, high-quality cosmetics, good cleaning, delicious breakfast. It is a worthy global network, it holds the brand and provides high-quality services everywhere.

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Артем

Level 4 Local Expert

A 4-day conference was held, a convenient location and a spacious conference room, it is nice that they provide a branded office. A decent coffee break and a delicious lunch.

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Леонид Перелыгин

Level 8 Local Expert

I liked the hotel. We lived on the top floor. Great view of the mountains and the city. The rooms are clean and beautiful, cleaning is regular. I didn't like the hammam and sauna. All the equipment is very tired in the spa. It is worth replacing torn towels in the spa. The breakfasts are good, good, there is something to choose from, everything is delicious. Overall, I really liked the 4-star hotel.

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Andrey Elnikov

Level 11 Local Expert

The service is at a decent level. The room is spacious and has everything you need. The food is also delicious and there is a large selection. There is a ski lift at the hotel - if you are there, take a ride. It's nice to walk around the hotel's territory :) Of the cons, it's huge and in case of "unsuccessful check-in" you will have to turn kilometers, and of the pros, excellent cardio before breakfast, and in general :) In general, for me, everything is at a decent level

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