Mercure Dubai Barsha Heights Hotel Suites And Apartments
484 reviews
April 10
It was in April 2024. This is a huge hotel with 8 floors of parking and 32 floors of rooms. Accordingly, the attitude is like in a factory. Everything is clean, cleaning every day, but you don't have to wait for some kind of individual approach.
Everything needs to be asked, but they react quickly and clearly. To update the water - to ask, a bathrobe and slippers - to ask, an additional towel - to ask (we were 2 adults and 2 children), at the same time they can change them and put 1 large and 4 small, maybe 2 large, maybe 3 random. If I ran out of toilet paper, I'm even afraid to imagine...
breakfast is not very good. I got tired on the 3rd day. It seems like a lot of things, but there is not much choice, and it is not very tasty. It's always the same sausages, chicken and beef, omelette, scrambled eggs, potatoes, there's always one single kind of unleavened porridge, I still didn't understand what it was. Well. Juice an apple or an orange. Some kind of rice, fruits - apple, pineapple and watermelon. Everything seems fresh, but tasteless. About queues and lack of places, about what they write in the reviews, I did not notice this. We had breakfast around 9, there were always tables. The issue of queues for coffee (they also wrote a lot about it) was resolved in a coordinated manner. They just removed the coffee machine, and now there is ready-made coffee in a large vat. The coffee is lousy.
The location next to the Internet City metro is very convenient in terms of travel. Large rooms, balcony, quite decent plumbing. If we take the word view, there will be a high floor, and fairly fresh rooms. Below, where the apartments, as far as I understand, have not been updated for a long time. I didn't notice the long wait for the elevators either. But I think this is due to the high floor, who lives below, there are risks of sticking for a long time.
It is difficult to take a sunbed by the pool (on the 8th floor), but in principle there is a normal pool, there is a children's pool nearby, and a Jacuzzi.
The hotel itself has a minimarket: snacks, drinks, household.
In general, the hotel keeps a minimum sufficient level, but I don't want to praise something separately.
At the same time, the staff is friendly, polite, and responds promptly.
There are several shops nearby, and an alcohol store is 10 minutes away.
There are several very nice restaurants across the street in the business center on the second floor. Asian, poke, coffee shop, Japanese cuisine.
There is a gas station to the left of the hotel, there is a burger King, Papa Johns, this is if you get tired of breakfast at all)
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February 26, 2023
Very convenient location - the entrance to the metro is very close to the hotel (1 minute). The rooms are large, with a separate bedroom. The pool is small and heated (in January). Breakfast is normal, but it will definitely get boring in 10 days (there is no variety of dishes, the same thing). Sometimes when cleaning, they forget to leave water or the right amount of towels (a call to the service corrects the situation, but it's still not very pleasant).
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1
February 3
Pros: location, huge rooms, quite tasty breakfasts.
Cons: there are a lot of people staying at the hotel, because of this you have to wait a long time for the elevator and for breakfast if you come after 9 it's hard to find a free table.
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December 14, 2022
Hello everyone. Well, well... my wife and I lived here for 10 days. The rooms are large and good, it is quite comfortable to accommodate three people, without embarrassing each other.
It takes a very long time to wait for the elevator, especially in the block to the left of the reception. There is absolutely nothing missing at breakfast: no dishes, no free tables, no food. It even happens that there are no juices and hot water to make yourself tea or coffee.
The pool, by the way, looks much worse than in the photo. And there are only 20-25 pieces of sun beds there
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5
2
November 21, 2022
An old, solid hotel
Standard rooms as a one-bedroom apartment in Moscow
Everything in the room is old and of high quality, the furniture is made
For a life of more than 10 days, there are very few alternatives at all
For packers in general, paradise
is a "food factory", that is, the restaurant prepares the same food of acceptable quality in the morning every day
Coping with the unthinkable gluttony of 1300!! Rooms and multiply by three! - guests
Heroes damn!..
In the morning you have to have time to eat from 7 to 9 otherwise
Crowds of bison will sweep you away and you will get food, dirty tables and flies
Don't sit outside!, flies are something))
You can also eat constantly in the room as there is a good kitchen with gas
There are many shops in the vicinity, very close to the ZOOM network
The metro is right under the hotel
Bus stops as well
The hotel has a dilapidated but functional gym and an outdoor area there with a super view
Also, of course, the pool, but again, if you don't have time for Dr 8 then....
There is a nightclub that really becomes a club with everything to do.. on Fridays
There is also a hookah bar and a counterfeit store)) On the first floor
Packers are taken to the beach by a free bus in which they are stuffed like herring, with huge bags of food from breakfast))
But, for that, for free☝🏼
In general, a solid 4k👍🌟 for those who are not pretentious with a budget of approx 9 - 10 tr per day
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8
2
September 20, 2023
Excellent location and logistics. Huge and pleasant rooms. Breakfast is a bomb! The pool is clean. Positive atmosphere, evening program in the restaurant fire!
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1
March 9, 2023
An excellent accommodation option for both rooms and apparatuses with a kitchen. We have been more than once! There are large rooms for 5 people. Very conveniently located from the entrance to the metro literally 50 meters. There is a cafe, a shop, a pharmacy on the ground floor. They take you to malls (you need to order at the counter). The breakfasts are hearty, the choice is good. Cleaned every day. The drinking ox is put in the room.
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November 9, 2023
Booked one bedroom apartment sky view. The room was dirty, old and smelled of something. Changed to a suite on the 39th floor with a view of the tower opposite. With a surcharge of course. I didn't like the hotel. Towels were brought 2 hours later after numerous demands and brought 1 set, instead of 2. By the way, there were problems with towels all the time (I had to constantly ask for a change). The luggage was taken to another room, we also had to wait an hour and a half for it to be brought. I liked that the hotel is located close to the metro, I also liked the bed (cool linen, mattress and pillows). The breakfasts are normal, but not designed for a large flow of people. The worst hotel pool in Dubai. This hotel is an example of poor service in Dubai, fortunately there is something to compare it with.
Those who give high marks, have you definitely stayed at the mercure barsha heights?! I do not recommend it!
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1
September 11
The pool does not work, 2 large towels for 4 people, a nail file instead of ear sticks, 1 glass for 4 guests, the room is very dirty for 4 stars. I forgot my things, please give them to a friend to receive, complete disregard.
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1
April 11
Acceptable for its price, convenient location (metro nearby), but a couple of cockroaches were seen near the pool. The food is delicious.
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March 2
A solid four. Everything is good: accommodation -2-room apartments, excellent food, metro is 2 steps away, everything is nearby, transfer to the sea is 15 minutes.
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December 19, 2023
We are 2 adults and 3 children, we got a huge room with 2 bathrooms and a sea view. Valet parking, very convenient. Breakfast is monotonous and there are only sausages from meat, but there are fruits.
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February 5, 2023
The hotel is more suitable for sightseeing holidays, the sea is far away, the metro is right at the hotel, excursions are offered in Russian, excursions are good, the rooms are large, 2 bathrooms, 2 bedrooms , a hall, old furniture, poor cleaning, there was a queue for breakfast, I had to stand for 20 minutes to get to the dining room, we have not seen this anywhere, dirty tables do not have time to clean up, it was not a bad New Year's dinner, with a performance. The airport is not far away, 30- 40 minutes by taxi.
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1
2
January 3
The kitchen in the apartment is very dirty. The room is large and comfortable, but everything is old and worn. The bed is very comfortable. The reception is working fine. We didn't go to the restaurant. The pool is small and very busy during the day.
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2
January 12, 2023
Lovely, clean hotel, we had a great view from the window of room 3922
Very tasty food, perfect room service, friendly staff.
The hotel has a restaurant, spa, swimming pool, sauna and much more.
Convenient location, right next to the hotel there is a metro station, grocery stores.
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1
1
March 25
I really liked the hotel.Good location, right next to the metro, there is parking right in the hotel. Delicious breakfasts
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April 14
So everything is fine, there are Russian speakers at the reception, but I constantly had to call on the water to bring drinking water and for 5 people to stay in the room, everything was for two, and I had to ask for it every day, they brought it, but again I did not immediately have to wait for an hour
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December 24, 2023
Oh, I've been to chickpeas 2 times this year! A huge plus-row subway, almost at the hotel! You can walk around the area, good cafes, clean. Marina and Bursh are not far away. The food is fine!
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February 24
Pleasantly surprised, I was skeptical...but- a view of the sail, silence, relatively whole and not killed with such a flow of tourists...well, the food is just a delight, the child ate not only cucumber and potatoes,
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January 4
Stayed with my family for 1 night.
Check-in: Long registration. Breakfast was included for 4, but at registration they said that breakfast was only for two, after indignation they demanded a voucher, after calling the manager they said that breakfast was for 4. The room was apparently given more than booked
Room: The room is tired, there are traces of dirty stripes and shabbiness. The sofa had traces of crumbs. When unfolding the sofa, there was an old rumpled sheet.
I requested bed linen for the sofa, brought 1 pillow and a plaid (of the advantages, the plaid was in the package, a sign that the plaid was washed). there was no sheet, and upon repeated request, a sheet with a hole was brought. The noise insulation is terrible, day and night the hum from the highway, 13 lanes by the road and cars drive around the clock. There was a room on the 35th floor and there was still a hum.
The breakfasts are quite good, as in many hotels. The fruits were melons, watermelons, pineapples. cheeses, pastries
Eviction: a long check out. They check the rooms before evicting. We checked out a little earlier and left our suitcases in the luggage room as we wanted to take a walk before going further. The room was checked, they said that everything was fine, they came up and asked for reviews about the stay, then when we returned for the suitcases, they refused to give us the suitcases, accusing us of breaking the TV and demanding to pay a fine of 3000 dirhams. There was no limit to the indignation, we stayed in the room only for the night as we were walking all the time, the TVs were not even turned on. 1 as a result, the TV was not set up at all. The TV body was broken, there was a crack in the corner, while the TV itself was functional. When we checked in, we did not check whether they are turned on and how the external condition is. We refused to pay, because we definitely did not break it in the first place and by the nature of the damage, the TV must have been broken during transportation or otherwise. We lost time and money because the transfer was waiting for us and the managers did not even apologize.
I do not recommend this hotel, as it turned out that in this hotel it is a common occurrence that equipment breaks down and if the staff did not notice in time and did not demand from the culprits, then the breakdown will be hung on others who check into the room. It became clear why the check out is so long, as they check the numbers. There was no such thing in any other Emirates hotel.
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November 6
This is the worst service I've ever had in my entire life. The most boring food. The most stupid elevators, which almost made us late to the airport...
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November 27, 2022
The location of the Bomba hotel! You leave the hotel and immediately the subway! The breakfasts are super delicious, varied, what's not there)) the view is a separate conversation! The room is great, the bathroom is gigantic. 2 bottles of water daily, toothbrushes, toothpaste, shampoos-everything is there. The service is very friendly! Transfer to kite beach (in my opinion the coolest clean and sparsely populated beach) + more transfers to the shopping center. If you step back a little, there are Carrefour, cool restaurants. A good 4ka for your money!
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4
1
October 8
The big disadvantage of this hotel is the cleaning of rooms and old furniture. We lived in a suite with a view of the city. The cleaning is terrible - the carpets don't seem to be vacuumed at all, in 9 days they only put towels once, the rest of the times they forgot every time. It was only on day 3 that we learned that we should have bathrobes. The furniture is shabby, there is mold in the shower. The breakfast is not bad, but the same type. I'm already tired of day 5, it's impossible to drink coffee.
Advantages: location, 1 minute to the metro on the street + 3 minutes walk to the car (through the passage), view from the window.
Before that, we lived in a 3-star hotel in Dubai, everything was much better.
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September 10
A beautiful place in the style of Moscow city , spacious rooms , beautiful view from the window 👍
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December 13, 2022
In general, it meets the requirements of price / quality.
Among the advantages: the cleanliness of the pool, the swimming coach is always on the spot (can teach a child to swim, the presence of a gym, massage, SPA, courtesy, the cleaning service works perfectly, there are girls in the lobby who can advise on the choice of entertainment, translate complex offers of the administration, the souvenir shop pleases with adequate prices and a wide range of gifts and souvenirs.
Of the minuses: it is necessary to remind the administration that slippers and personal hygiene items are needed (until you ask, they will not bring additional cots for a fee (they requested $ 45 for 3 days).
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1
November 10
I like everything. The food is good, everyone is friendly, there is a place to check in.
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August 3, 2023
Great hotel! Very good service! Large cozy apartment with everything you need! Good location of the hotel, near the metro and bus stop.
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3
November 10, 2023
Nice hotel! I've only been here three nights. In general, everything is fine, not the top, but it will go) there are better hotels in the Barsha Heights area. But here is a good location right near the subway 🚇
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July 14
Wife celebrated 12 years of marriage together In Dubai Hotel Mercure Barsha Heights
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3
March 15, 2023
Not a bad hotel.
We got a nice two-room suite on the 40th floor, which had everything we needed, including an iron. Panoramic windows with a great view.
The bathroom had a bathtub and a shower stall.
The breakfasts are quite varied, with the presence of fruits, we went in November, there were no queues at breakfast, which many write about.
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4
June 12
The rooms are large, but dirty and the attitude towards tourists from Russia is bad.Transport is nearby.In the heat, they dragged water from the store , did not provide the declared services at all, promised, but did not do it
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1
July 10, 2023
Nice hotel. There are Russian-speaking staff.
They clean well, the linen is changed regularly. There is always a free taxi nearby. The metro station is literally 100 meters away.
The buffet is varied. I liked it there.
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April 10
A very good hotel for your money, I definitely recommend it.the strongest plus is the location, the airport and the metro are literally two steps away.the rooms are good.
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October 1, 2023
The service is a pain, there is nothing in the rooms, you need to beg for everything and it's not a fact that they will bring it to you, you need to ask 200 times to achieve something. No bathrobes, no slippers, no towels, no brushes. We stopped by the room with dirty towels and empty bottles of water on the table, obviously the room was not cleaned.
The hotel has a kitchen, but the kettle and microwave are broken, changed a day later. And 1000 requests.
In the room, there is a dubak from the condors, you turn them off, they turn on again when the room is cleaned, like.
The sockets are different, the staff is not aware that they have adapters, I have achieved only from 4 administrators.
At the entrance to the hotel, an expensive taxi is sniffed, although you ask for what is on the counter.
Initially, they were settled in a room for the disabled, when they asked to relocate for a day, this problem was not solved. They also said, do not communicate with other guests, do not be upset that their rooms are better... When they did relocate (for which special thanks to the administrators), there was nothing in the room again: no water, no towels, no slippers, no bathrobes (which, in principle, we were not given).
Towels for the beach are also not provided, although they are taken to the beach daily.
The pool is small, there are also trainings for children, you have to swim in one narrow lane.
The Windows overlook the highway, it is very noisy (especially at night), closed doors do not help, there is no noise insulation.
The furniture is old.
WiFi was constantly crashing.
From the positive:
The hotel itself is beautiful, except for the rooms
The problems were still solved, but it was necessary to constantly beg for everything
Near the metro, supermarket, close to the main attractions (taken to different beaches), it is also easy to get by metro to anywhere in the city
Good breakfast (buffet)
They bring water (also need to beg), I learned that they don't give water everywhere, water is a luxury for the Emirates
There is an iron and ironing board
Free safe
2 rooms, large bath, washing machine, kitchen
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December 22, 2022
A great hotel, a very comfortable large room with a kitchen we had, cleaned with a bang, the location is perfect, close to Dubai Marina, convenient to travel to Abu Dhabi, not far from Burj Khalifa, one problem is the cards that constantly do not work, then you can't go to the room, then you can't get to the elevator)
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3
January 24
Convenient location between Burj Khalifa and Dubai Marina, right next to the metro hotel. The suite is spacious 60 sq m, the beds are comfortable, the plumbing is of high quality, there is both a shower and a bathtub, there is hot water, the pressure is excellent despite the 29th floor, in each room Samsung TV displayed videos and photos on the screen from a smartphone. Meals are 4+.
Cons: there are a lot of people for breakfast, you have to come early.
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1
May 11, 2023
Slightly no longer fresh, but still a very good hotel! The views from the rooms are gorgeous (upper floors). There is a swimming pool, sports, lounge areas. Bar and restaurant. Breakfasts may be monotonous, but delicious. The dinners were very delicious.
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November 25, 2022
Not a bad hotel, polite staff, convenient location near the metro. There were only breakfasts in the restaurant, so I'm writing about them. It's delicious and there's always a choice. The room overlooked the pool, so the road and the noise from it could not be heard. The elevators did not wait long, the pool is small in the hotel, but quite good. In principle, the hotel is on 4. Leaf
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1
April 12
Next to the subway. Good sound insulation. The rooms are tired, the air conditioning system is shared and no one has cleaned it, when you turn it on, there is a smell of dampness and mustiness. The breakfasts are not bad, but popular dishes are rarely replenished, so if you come after 7:30, then something will no longer be there.
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April 2, 2023
Great hotel! We leave the hotel and immediately enter the subway! A high-quality and varied buffet. the room was on the 40th floor, the view from the window was a BOMB!! linen, bathroom, etc. at the highest level. And one more thing: Come to breakfast before 9:30 you will not stand in line in the hall.
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2
May 24, 2023
A rather shabby hotel, everything seems to be there, but the quality is average, both the food and the infrastructure of the hotel. The biggest plus is the location next to the metro, the station is 30 meters from the hotel. But I wouldn't move in here anymore.
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1
June 10, 2023
The hotel is not bad, but the breakfasts were not very pleasant from the word at all! Security service glasses were stolen for breakfast, they were found quickly by video cameras, well done well done! In the pool on the eighth floor, such disgruntled attendants dress with towels and part with not very straight greedy some
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March 15, 2023
A great hotel, we lived in a two-bedroom suite.We liked everything, the service, of course, is not Turkish, but everything was wonderful.Excellent food (we had breakfast and dinner), everything is very tasty and varied.Near the metro, you can quickly get to any point, but we often ordered a Yandex taxi.Recommend 👍👍👍
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3
April 1, 2023
Now we will only stay here in Dubai. Rooms, food, appearance, convenience - everything is at a high level. There were even floor scales in the room, I haven't seen this anywhere. The proximity of the metro station (50 m) was very convenient. One of the photos shows a view from the window. On the other is the bedroom of the room. it was a two-room apartment with a living room and a kitchenette, although we took the simplest room. The pricing policy is also pleasing, although we were in the "off-season", at the end of January.
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1
November 15
The hotel does not even have 3 stars. The cleaning is disgusting, there are no towels, water will not be brought until you ask. Basically a flophouse.
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February 19, 2022
The hotel is located right next to the metro station. Nearby there are supermarkets and a wonderful cafe (Manoushe Street), with the most delicious shawarma I've ever eaten))))
There are a lot of elevators in the hotel (like 4 for guests), the room is nice, spacious, the room is a little noisy because of the highway nearby (but we were so tired that it didn't bother us), the room has a wonderful temperature without air conditioning, it looks like the ventilation works great.
Upon check-in, you must leave a deposit of AED 500. Either in local currency or in dollars. Dollars must necessarily be 2009 and younger, I had only 2007 and this created a big problem, immediately upon arrival there was naturally no local currency, and all the bucks were 2007 and older.
In general, at the reception I was sent to change dollars in the exchanger (dollars for dollars, but younger, or dirhams) and then come and we will be settled (despite the fact that it was forbidden to leave the hotel before the arrival of the PCR test result and the exchangers do not work at night).
Customer orientation is "on top"))
There were no slippers and bathrobes in the room, we had to ask ourselves.
There is no compliment to the guests whose birthday is on tour.
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7
April 8
Great hotel. Good cleaning quality. The hotel staff is very friendly, especially Sumon and Rahul
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July 23, 2023
Modern skyscraper, delicious breakfasts, shower and bath in the rooms, beautiful views, convenient location near the metro. A decent 4ka. Suitable for people in wheelchairs.
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September 30
Convenient location. Good breakfasts. Next is the texi hall. And by the way, now access To the Riva beach club is only 40 dirhams. Pool beach towels bar
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February 10, 2022
A good hotel, for a solid four. We had a room for 4: two bedrooms, two bathrooms, and a huge hall, like two rooms, a small balcony. There is a lot of space in the room, cozy, comfortable. Towels are changed on the first request, quite quickly. The only thing is to ask everything: brushes, bathrobes, slippers.
Breakfast is crowded, the area where the food is located is very poorly organized. Some dishes are broken and dirty, especially mugs. The tables and chairs themselves are dirty, cleaned superficially in the dining room. It's better to come first
There are many Russian-speaking visitors to the hotel, as a result there are Russian-speaking staff
From the window in the distance you can see the sea, but it's far away ... there are transfers to the sea, you need to sign up for the day. They leave after 9:45 every hour, depending on those who wish, they are taken from the beach in three hours, 15-20 minutes to go. Toilets and changing rooms were not found on the beach itself.
The staff is very responsive and unobtrusive, not arrogant
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4