Belaruski Narodny Bank

Rating 4.3
873 ratings
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347 reviews

Level 16 Local Expert
April 20, 2023
An excellent client bank, cards work without restrictions all over the world, fast money transfers, competitive tariffs, the best exchange rates in Belarus. Only long queues at the Titan branch on Dzerzhinsky Street in Minsk. It was not possible to book a visit to the branch through the queue booking application even once. The application is not working correctly. Solve the problem of the capacity of the department in Titan And there is nothing more to complain about. Thank you.
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Level 3 Local Expert
June 21, 2024
It's just that wherever you look, everything is bad. They change the conditions unilaterally. God forbid you need to go to the department. You need to plan to spend a lot of time in the queue right away. The call center and an employee of the department once gave absolutely contradictory information. There is no web version at all. To be honest, I can't even find a single plus.
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Level 3 Local Expert
August 28, 2024
The Bank does not consider it necessary to notify its customers about changes in cash withdrawals. It's just that one day you find a minus sign on the map) That's how they value their customers. Is it really so difficult to make a newsletter? I will not recommend it to anyone else. They're just cashing in on people. A complete deception!
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Level 3 Local Expert
April 5, 2024
The queue is moving very slowly in the head bank, I waited 40 minutes. Currency exchange, no bills for 5,10,20 dollars, only 50 and 100. There should be a transfer of funds from a currency exchange without a commission, but the specialist at the cashier said that the program does not work well and it is impossible to make a payment without a commission. They offered to make a payment with a commission ))). As a result: you wait a long time, you change more than you planned and still pay for it all, because something broke). It's all kind of weird.
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Level 3 Local Expert
February 7, 2024
I used to be very happy with the work of this bank and advised everyone on it, but over the past year everything has changed dramatically: 1. Instant Match loan, the decision to issue which, according to the advertising booklets, must be made within "5 minutes", is considered for weeks and remains unanswered. 2. Suddenly I found out about the change in cashback conditions from 1-2-3 currency cards (because of this I lost ~ 35 USD). P.S. I have been a client of the bank for 8 years now, but I do not remember a single year that I felt so much negativity towards him.
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Level 3 Local Expert
May 15, 2024
They block the card with money and the application, and they check it all for a very long time, 2 days have passed, everything is checked in Alpha in 20 minutes Updated: they did not write in any way, they did not notify that they needed to throw something extra to them, I found out only through technical support At the same time, they ignore me in the mail and ignore me in the online chat, I'm just shocked...expectations about this bank were better Some kind of office is bigger, not a bank
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Level 4 Local Expert
September 7, 2024
Disgusting bank, terrible support service, in order to get your money to the card, you need at least 5 days after receipt to the account (refund from ozone) I do not recommend opening an account with this bank to anyone!
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Level 3 Local Expert
July 1, 2024
I advise you to refrain from any actions in the BNB Bank. Money is not transferred promptly. I have been waiting for a transfer from a BNB bank card to a BNB bank account for a day now. Yesterday they said they would be here today...and today they say that for two more days. Apparently, they improve their indicators at the beginning of the week at the expense of their clients' funds.
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Level 2 Local Expert
August 26, 2024
I still need to agree to this- do I want to get a moneyback or am I against it? Show me a man who is against moneyback? Why breed your own customers like that and not charge them automatically. They did not justify their trust.
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Level 3 Local Expert
December 14, 2023
If you have a card of the Belarusian BNB bank, then in no case replenish it with a cryptocurrency exchange, otherwise one day the bank will block all your accounts, offering to come to Minsk personally to receive the rest of the money. After exchanging ~ 200 € through an account verified in my name on the cryptocurrency exchange, suddenly a request for justification of the transfer arrived from the bank and a request to explain all operations on the account and the sources of origin of the money. After explaining and sending all the necessary documents, the bank decided to close the account, saying that it would return the money only if it contacted the bank personally, or if someone contacted by proxy. A power of attorney at the consulate of the Russian Federation in Germany costs 100 euros (for a citizen of another country - RB, and not for a relative), which in the end, with the transfer, is just about equal to the balance on the account. I would never recommend contacting this bank to anyone in my life. We recruited non-resident clients, but we didn't learn how to work properly. However, like their parent Bank of Georgia, with the same problems and random account opening decisions.
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Level 16 Local Expert
September 26, 2024
It was a terrible place, I was in the currency exchange, I sat in line for 15 minutes and never got to the cashier, the queue advanced by only one person. He couldn't stand it and went to another bank.
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Level 22 Local Expert
January 30, 2023
The bank is in a fenced area, there is Parking for customers for a small number of cars, which is undoubtedly good. I take off one star for creating prerequisites for queues. Only three cash desks work with cash and it happens that there are "congestion" for more than half an hour. Maybe it's time to implement replenishment of virtual cards through information kiosks? And preferably for currency cards too.
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Level 16 Local Expert
January 6
Calm down, if you need to change it in the morning, there are no people. Then they gather, mostly realtors.
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Level 6 Local Expert
May 15, 2024
Often a favorable exchange rate, there are long queues to buy currency, a long wait, a heating pipe was dripping in the basement (I hope it has already been fixed) because of this there was a puddle on the floor. The staff is polite.
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Level 3 Local Expert
May 16, 2024
The staff of the call center are not competent, ordered the procedure of safe calculation for a certain time, came to him, we have been waiting for a long time, it turns out that it was necessary to order a coupon, they do not warn about this, the management does not go to the meeting!!!! It is very unpleasant!!!! We do not recommend contacting here!!!!
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Level 4 Local Expert
August 4, 2024
You come to the exchanger and you can stay in line for 2 hours, there are only 2 windows in the basement, so when they announce where else to go, try to run or they will let you through and call the next one. One plus is the course
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Level 8 Local Expert
July 18, 2024
A strange bank, We made a transfer, money was transferred from card to card for a week, although such transfers used to come in five minutes Now somehow there is no confidence in the integrity of this bank....
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Level 5 Local Expert
September 13, 2022
I really liked the restaurant! Good location, pleasant interior, polite and very attentive staff. And most importantly, great food. The meat is the most tender, the pancakes are slightly crunchy, everything was fine! The pleasure is not the cheapest, but it is totally worth it!
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Level 7 Local Expert
December 31, 2023
Very attentive staff, working late in the interests of the client. We quickly issued a car loan in 1 day and profitably, managed to buy a car with a New Year's discount. Thank them for that!
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Level 6 Local Expert
April 7, 2024
A very atmospheric department in the form of a manor. There are exchange offices, ATMs, separate houses for legal entities and everything that should be located in the bank
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Level 12 Local Expert
October 3, 2024
Everything is cool, but due to the fact that this is the only physical office of the bank, the waiting time often stretches to 40 minutes, but the staff is cool
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Level 2 Local Expert
July 31, 2023
The worst bank, to put it mildly!!! They painted an advertisement for a loan without questions, references, etc... I have sent a loan application several times. After 2 minutes, a refusal comes. I am a client of this bank, my entire salary is in plain sight, they have a good credit history and a refusal... The dead support service does not solve absolutely any issues at all. My question why you don't give credit is answered by different versions of different operators. As a result, we agreed that my application does not pass. They said they would figure it out and call back 2 weeks have passed and silence... It is unclear at which stops they picked up employees. I do not recommend anyone to get involved with these liars.
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Level 7 Local Expert
June 13, 2023
Well, firstly, for a few small transfers, the cards were blocked, although I provided screenshots of the ex. and the entrance. transfers, from where and to where. We didn't even have time to use them for a month. Secondly, absolutely incompetent employees in the chat!!! When the cards were blocked, I asked if it was possible to withdraw all funds from the card/account immediately upon closing the account?! The answer was NO. Because, they say, the account is closed for up to 10 days, and only after it is completely closed, you can withdraw the remaining money. And since I'm from Russia and could only fly to Belarus for a day, I had to make a power of attorney for a person so that when my account was completely closed, he would go and withdraw money. As a result, when they come to the office to close the account, they immediately give me the money and react in surprise to the information about 10 days!!! For a second, the power of attorney is worth the money that I wasted because of the incorrect response from the support staff, although I clarified this point several times. Then, when the card and account were blocked, I asked how much money was left there in total. They gave me generally incomprehensible figures, you get much less than it actually was🤷♀️
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Level 3 Local Expert
July 10, 2024
It was just a normal bank, but it became a tiny bank. The commission retroactively for the maintenance of a virtual card is the top of the coin. I just really need the money, right?)
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Level 12 Local Expert
May 4, 2024
Queues, operators and cash desks are so arranged that the whole queue is aware of your operations. The ATM was not working, there was no toilet. Thanks for the parking and ATM on the street.
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Level 2 Local Expert
May 24, 2024
It's just awful. I do not recommend anyone to open accounts here. The Bank may, at its own request, close personal accounts that hold funds and illegally hold them.
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Level 6 Local Expert
February 3
2 cash desks, you can die in the queue, waiting in line for more than 2 hours
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Level 12 Local Expert
February 7
A rescue shelf for us for us from the Russian Federation. Anyone who knows will understand me.
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Level 6 Local Expert
April 7
Great place, friendly staff.
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Level 3 Local Expert
August 17, 2023
Several hundred USD were stolen from my BNB Bank Visa card at night *** through the Poker stars website. At 3.15 a.m., several transactions were carried out (with a difference of minutes) for 40-60 dollars each. The main complaint against the bank is that 3DS, of course, was connected, but the write-offs took place without a request by SMS. Thus, I believe that the bank has not fulfilled its obligations to protect the client's funds! Let's see how the stolen funds will be refunded. The request has been sent to the bank!
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Level 8 Local Expert
April 11
I exchanged the currency at a good exchange rate, the bills are new, without any restrictions
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Level 5 Local Expert
May 22, 2023
If there is a desire to exchange $ 100 in the exchanger (which is further from Bangalore, Europe shopping center Surganova str., 57B) of this wonderful bank, then this is a fatal mistake), because you can stand for 20 minutes listening to the kind chatter of the cashier with 2 men and finally waiting for your turn to find out in categorical form that it turns out "lunch has come!!" Then put up a pillar with a warning about the need to make an appointment with the royal cashier in advance, or at least not to bother with your presence half an hour before lunch!
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Level 2 Local Expert
July 2, 2024
Cheated with cashback.There is no customer orientation.I do not recommend it.They do what they want and unilaterally.Now there is also a monthly paid service!
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Level 2 Local Expert
December 15, 2023
The service is prompt, there were no comments. But the rates for cards when paying abroad or on the Internet are draconian, especially if the card is in Belarusian rubles. Plus 20 percent. The further away, the steeper. They take advantage of the situation.
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Level 10 Local Expert
June 26, 2024
Good location, parking for customers. Only positive emotions.
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Level 2 Local Expert
February 18
The bank does not have plastic for issuing cards.... this is just nonsense in 2025.
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Level 7 Local Expert
June 28, 2024
One of the best banks, professional and qualified staff. I've been working with them for 30 years now 🥂
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Level 2 Local Expert
December 12, 2022
I have never seen a worse bank than this one. We arranged everything quickly, everyone is so friendly. We issued the most expensive card for non-residents, found out if there would be any problems with swift transfers, as well as with transactions in dollars. The card was made in dollars. The staff assured that there could be no problems.: withdrawals without commission up to 2000 at any ATM, swift without problems, support if anything is always in touch. What turned out to be the case: 1. Out of 11 requests to contact me, only 2 were fulfilled. Before the support itself, sometimes it took 40-50 minutes to get through, the operator in the chat also responds- in no way. 2. Swift translation is done by e-mail, letters are lost, they are answered for several weeks. And then the rules changed, and in general you can no longer make a transfer. That's what the bank wanted, your problems. 3. No swift transfer has been completed. The money was frozen, and nothing has been known about their fate for a week. The employees did not warn about any risks, either at the registration or during the transfers. 4. Be prepared for the fact that almost all foreign sites will reject your payments, and even if the bank tells you that this is not the case, do not believe it. Most transactions will simply be rejected and your money will be frozen for 10 days. 5. Cash withdrawal using this card is 2000 without commission worldwide, EXCEPT FOR BELARUSIAN ATMs! In particular, as it turned out, you will not be able to withdraw more than $ 100 from the ATMs of the bank itself! 6. These scammers are constantly forced to convert currency, thereby making good money on your helplessness. You will lose about 10% if you want to withdraw normal amounts, because they need to be converted into white rubles, despite the fact that the card is dollar I do not recommend it as much as possible. A bank for masochists
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Level 3 Local Expert
January 10
I waited almost an hour to exchange the money. I was 3rd in line..
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Level 2 Local Expert
May 7, 2023
On May 7, 2023, at the Castle shopping center, the girl could not even issue a new card. And before me, a man sat with her for 30 minutes, she also could not solve his question. Please pay attention to the competence of this employee. I had to go to another BNB bank in the shopping center "Tivali", where the girl fulfilled all my wishes 👍 5 stars only for the employees of the bank in "Tivali".
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Level 12 Local Expert
December 6, 2022
It is possible to order and receive a bank card in one day, but for an additional fee. The staff are pleasant, explained everything, helped. My sd card flew out of my passport, an employee moved the floor of the office furniture until they found it. It's my fault that I kept the card so unsuccessfully, but no one said a bad word, everything was with a smile, friendly. Cozy courtyard - if the weather permits, have a nice time waiting in case of a long queue. The queues are moving quite quickly. The office is small, there are not many employees, but everything is fast.
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Level 14 Local Expert
September 5, 2024
Very slow service. There are three cash desks, and you have to sit in line for an hour just to exchange money.
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Level 5 Local Expert
March 20, 2024
In fact, I think this is one of the worst banks in terms of speed. Until you wait for your turn to exchange the currency, it will become a wrapper. I don't know what kind of workers are here, I'm still waiting in line
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Level 13 Local Expert
January 12
There is a customer parking lot, the course is acceptable, served quickly enough
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Level 6 Local Expert
January 10
Slow exchanger the break is over and the window does not open
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January 31, 2023
Such a bank has not been seen for a long time, since the days of savings banks in the USSR. To withdraw currency from the account, you need to stand for two hours, and when the queue comes, they will not give you more than one thousand a day. The queue for them in all departments is huge. They lure you with supposedly favorable rates, but they are unable to cope with the flow of customers. The cashiers will definitely be rude and rude, there is no way without it. It is impossible to pre-book a ticket in the EarlyOne app, because the free time limit is always exhausted. The only way to collect your money is to order the entire amount on the tenth working day and, of course, stand in line for two hours again. Is it worth it?! I wish them a speedy revocation of the license!
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Level 6 Local Expert
September 17, 2024
Good service, usually a good exchange rate. But I kept getting in line
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Level 21 Local Expert
March 4, 2023
There are always queues in the right hall, the other day I came and couldn't withdraw money from the card at the cash desk! The employee said that the terminal was frozen and did not know what to do, as a result, she performed 1000 actions in the application to withdraw money through the account. And I also have 3 cards from this bank and decent account movements, and the production of a new gold visa costs almost $ 20 for a client! Customer orientation at the highest level👎🏻
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Level 2 Local Expert
May 23, 2024
There are signs and terminals everywhere. The bank's employees are as polite as possible and ready to help
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Level 12 Local Expert
December 4, 2022
The only advantage of the bank after the sanctions is the operation of cards on the Internet and abroad. The rest is a complete disappointment. There is something to compare it with, because I am a client of Dabrabyt, Technobank, RRB, Belgazprombank banks. So, BNB Bank has the most wretched Internet banking application, it resembles a heavily stripped-down product. Even the limits on the card cannot be set. There are no push notifications. The saddest thing is that a week after payment in a currency other than the account currency, additional money is withdrawn, about 7% of the transaction amount, such as exchange rate clarification. Withdrawing currency from the card is also a problem: the ATM has a limit of $ 100, and it is impossible to get to the cashier for an hour even with the early one application, because it takes a very long time to serve individual customers. The cashback is credited monthly, there is no transparency.
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