Belaruski Narodny Bank
325 reviews
April 25, 2024
Long queues, slow operation of the ticket offices.
The bank is loyal only to its customers by introducing them without waiting in line
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December 30, 2024
Waiting in line for more than an hour to change the currency
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1
January 27, 2023
Of course, the repair in the cash register is a huge inconvenience, a long wait. The cashier's girl's work was fast, she advised how best to make an exchange. There is no parking, there are cars on the footpath near the bank's barrier, which cause inconvenience when you go to the bank.
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1
May 2, 2022
Good department, friendly staff, ready to help at any time! Thank you very much, the queues are small, they work quickly and clearly, I advise everyone to contact us!
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May 1, 2022
I am always glad to come to this branch of the bank! Friendly staff, large private parking for bank customers. There are often not very many customers, so the waiting time for both a bank specialist and a cashier is acceptable. And for legal entities, I do not remember the queue at all.
Thank you for your good work!
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November 2, 2022
The best bank!!! The most favorable conditions, the cards are cheap, they work everywhere
I opened the digital 1-2-3 absolutely for free, so the bank also pays me monthly for this
, of course, terrible queues, but the staff told me to install an application with queue booking, now I wait for a maximum of 20 minutes, I come and serve almost immediately! I wish there were more such banks!
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2
June 5, 2023
The most terrible bank. On the 4th we went to order the Dzerzhinsky 104 Magnet card. The three of us were given a white card, although they asked for a visa, and our other friend was given a visa, how is that??? Fuck!!! Not fully competent, are there employees where you recruit them???
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July 15, 2022
Disgusting bank, I do not recommend it to anyone!!! Huge commissions and queues, there is no normal technical support, absolutely not customer-oriented.
When making a plastic card, they were not notified about the fees for incoming swift transfers. We negotiated for a refund for a long time, wrote a statement ON THE SAME DAY WHEN I ISSUED the CARD, as a result, they sent a refusal for a refund. She asked to reissue the card from euros to dollars, as the employer changed the payment currency due to the impossibility of swift transfers in euros. The result is a refusal. Like take your card, we don't give a damn about your problems!!! And we are not interested in the fact that you will not use it - we have received the money and are not going to return it. Please, BNB Bank, choke on your money and your greed!
In addition, huge commissions (15%!!!) to withdraw money from the CARD of YOUR OWN BANK for non-residents. They unfastened 2.5% for accepting money into their account, they wanted to unfasten 15% for withdrawing, you are completely crazy with your greed, gentlemen and ladies from the BNB??
To be served in this bank, do not forget to spend at least an hour of your time, since the queues are always huge!!!
NO ONE EVER I RECOMMEND THIS BANK, AVOID IT.
Problems with cards for citizens of the Russian Federation are a temporary phenomenon, and you have ruined your reputation forever.
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7
October 24, 2024
the bank does not consider its customers to be people
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2
April 2, 2023
The service is excellent, it feels like you were expected! The bank's employees are courteous and friendly to their customers. And by the way, they exchanged banknotes for me, which other banks refused to change! It is important!
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1
February 27, 2023
The service has deteriorated and there are constantly huge queues at the head office (but the exchange rates are good for legal entities, but only payments are not carried out to Europe under many contracts - the BANK of Georgia correspondent for the euro is harmful to the point of outrage rejects everything (
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March 16, 2024
The location is great, there are no people, it's quiet and peaceful.
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1
July 18, 2024
The place is pleasant, although the bank is a dark horse for me...
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July 28, 2023
07/28/2023 I came to exchange currency, I did not see worse service, everything was as long as possible, three cash desks, speeds - 0. Security violation, 4 people in the booth ... 30 minutes, three cash desks ... horror.
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April 23, 2022
Before inviting a person for a card, you need to get it to the branch first!!! It's not nice to break down, leave all your business and go to the edge of the world for a card, but it's not there!!! That's not how it's done!!! The staff is very slow on independence 87/A!!! You have to stand in line for a very long time to resolve the issue!!! To resolve the issue, I asked to redirect the card in a human way to the branch that is convenient and close to me, and then they refused!!! In general, I am extremely unhappy with the current situation!!! And in general, the opinion about the bank is not good!!! Moreover, the situation with the card is not the first time, they also went to banks about two years ago to issue a card!!!
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3
February 5, 2023
There is a parking lot when it is almost impossible to park anywhere nearby. Good legal entity service. Interesting exchange rates are very common.
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1
January 3, 2023
I liked it because it was not crowded, but now, as for an individual, it is inconvenient with a maximum of two windows working, huge queues gather, parking is small, the location is convenient in principle.
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1
June 15, 2024
There is a cooler with water in the basement of the cash registers 1 and 2, but there are no cups.
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January 28, 2023
Polite staff. The waiting time is minimal, but if by appointment, then immediately. The exchange rates are good. Carta1-2-3 is a very interesting offer. Now she's my main one.
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1
May 20, 2024
The high bank, solved my question instantly and very politely
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1
October 13, 2023
Surganova 57b break from 11.30-12.00 ,opened at 12.23,first floor, what is the schedule of the mode of operation, it is unclear, more a rural store, not a bank
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May 23, 2022
Fast service, courteous staff. I can't help but mention the most profitable currency exchange rates in the app - fire! I would like to have more ATMs on the territory of Minsk, and possibly beyond it.
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2
February 3, 2023
I do NOT recommend this bank for servicing. They are engaged in fraud: they transfer data to third parties, namely, statements from the current account of the sole proprietor. Upon contacting them with an official statement on this situation, they do not investigate it properly.
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2
1
September 19, 2024
The cash registers are just terrible. During rush hour2, many of the queue can't stand it and leave. The queue for currency exchange took 3 hours.
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July 5, 2022
Special respect for the opportunity to book a place in the queue through the app (earlyone)
The staff is very helpful.
It was necessary to send a swift payment to Germany. The girl helped with everything, told about the next steps, called as soon as additional information was needed, gave her email :)
of the cons: there is no schedule before which hour certain services are available
The same swift payment is carried out up to 4, but this is not specifically mentioned anywhere, you can also take a coupon in the queue for swift -> Time is lost in nowhere
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January 13, 2023
A good bank, friendly for non-residents, but it's a long way to go to order a card. But the plus is that you can get it in another convenient branch and you can also order a coupon remotely for a while)
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1
December 28, 2023
I didn't like that the ticket offices are located in different buildings, it's very inconvenient
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1
August 14, 2022
Thanks to Alexandra Machedo for her polite and reverent attitude! I helped with opening an account and receiving a card! Before that, we visited 4 Belarusian banks, but we did not meet such an attitude! A wonderful employee, clearly, clearly and to the point! Ksenia, Moscow
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February 5, 2022
Although the room is cramped, but there are all conditions for customers! Comfortable places to wait. Queue coupons. Polite staff! Well done!
The exchange rates are always good!
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1
March 15, 2024
I sat in line at the exchanger for 58 minutes !!! I couldn't stand it. They constantly fail clients on other operations out of turn. The queue at the city polyclinic is moving faster at times. So take an example in the organization of work.
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1
February 14, 2024
It takes a very long time to exchange currencies, wait 1.5 hours to go to the window. In general, the staff is polite.
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June 25, 2022
The bank itself is one of the best in the Republic of Belarus, it is good that the Georgian capital. The best courses, a convenient mobile application. They once changed a large sum for me here at a good individual rate. There are always too many people
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November 12, 2023
An exchanger with a cash register in the basement, which is a bit unusual. On the left is a terminal with coupons in the electronic queue
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June 18, 2023
Triple currency conversion by Mastercard, when paying, the order of 7% is lost due to the exchange rate difference, it makes no sense to use cards to pay at this bank.
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1
January 21, 2023
Horror. The currency exchange is located in some kind of basement, which smells like a cheap pub. The electronic queue works like hell. One of the three ticket offices is barely working. The only plus is a polite cashier, so not a unit.
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3
1
December 28, 2023
Map 1-2-3 is the best that mankind has come up with.
You spend and get real money for it.
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1
November 13, 2022
A friendly personal. Currency and rubles are always available. Almost always more profitable courses in Minsk. But there are queues... Even if there are 5 people in front of you (but these are long operations), you can wait in line for an hour
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June 26, 2024
The queue is small at the exchanger, but I had to wait 40 minutes
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October 30, 2022
Constant queues. There is little room in the hall. In the central!!! There are two ATMs in the branch and both were not working. The cash registers are right in the hall - the whole crowd knows that you are withdrawing 100 thousand dollars. But the exchange rates are usually the best in Minsk
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1
January 24, 2024
Thanks to the staff for their kindness and professionalism!
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1
November 7, 2022
Thanks to Nadezhda for her hard work. (the employee of the cash register number 1-2 on Independence 87a) Greets with a smile and quickly conducts operations. You leave the bank in a good mood, which is rare these days.
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February 15, 2023
The cashier's work is just terrible. You take a ticket, there are 1 people besides you, but after that you are not called to the ticket office, but some other people come with incomprehensible coupons. One of the cash registers is open, no bank secrecy for you
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October 14, 2022
Every time I come to this department during the year to the cashier or to a specialist, as a physicist, at any time in the morning or after lunch, there is a queue for at least an hour, the room is small, there are a lot of people, it is impossible to breathe, there are constant breaks at the cashier for half an hour. Finally, do something about these queues and cash registers.
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3
June 4, 2022
The queues are endless, I saw how people did between two cash registers, to the basement and to the top, I don't know whose joint. I advise you to contact one of the windows immediately for information, and from there the girl will redirect you with the same tolonchik to the right cashier.The girls, the staff are doing well, they are trying very hard to make everything as fast as possible and without problems, we need more room, I don't know, let the bosses move
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December 16, 2022
No respect for your customers. There is a queue of 15 people, one cash register is open, the cashier takes a person with a long-term operation for more than 40 minutes. They ruined my mood for the whole day, I was late everywhere. I'm transferring to another bank.
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January 29, 2023
young friendly guys work, the service is excellent.
I planned to open cards for a non-resident, the price of the account is not democratic, there is an urgent issue, which pleases.
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May 22, 2024
It's a disgusting job. Employees work insanely slowly
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1
April 27, 2022
Today, on 04/27/22, according to coupon C 194 (I took the coupon at 12:34 at the cash desk N2 I was able to approach at 13:20) I wanted to exchange the currency of 10 euros and find out if it is even possible to exchange it. The cashier said the currency is dilapidated. I say I came specifically to you because I was recommended to contact your bank at this address. To which the answer was given Have you already visited all the banks? I say a lot like that, but can you tell me what to do with this currency? But alas, they didn't help me in any way
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August 10, 2022
Everything is fine with more. BUT THE QUEUE AT THE WINDOW JUST KILLS!!!! Standing in line for an hour is too much! Make an additional one.windows are for customer service and they will be very grateful to you for that.
And set up the queue order in the vending machine. People who came later serve in 10 minutes
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2
November 10, 2022
To change money, I stood in line (electronic queue) for 40 minutes!!!!!!! The departments are divided into zones, when the queue number is called, people come running from another room, from another floor, to the ground floor... some kind of barracks
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