Belaruski Narodny Bank

Rating 4.3
839 ratings
Rate this place

325 reviews

Level 4 Local Expert
October 11, 2022
I went to change the currency, waited for 25 minutes, advanced one person and left. People who issue cards go out of turn, and apparently all other bank transactions are sent to the same cashier. In general, I am very upset, it is better not to change the currency there!
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Level 9 Local Expert
May 11, 2022
If you decide to get a loan from this bank, think a million times! To date, this is one of the few banks that manage, referring to the contract, to raise monthly payments that were clearly spelled out during registration. I DEFINITELY DO NOT RECOMMEND IT! We have banks that, despite the situation in the country, do not do what this organization does!
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Level 4 Local Expert
April 19, 2023
I spent 15,000 rubles on these cards, as a result, I just can't make a transfer to them.I can't get in touch with these potatoes from Moscow.money thrown away!!
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Level 6 Local Expert
January 4, 2023
The worst bank I've ever worked at. Of the cons: they always serve for a very long time, although they try to treat customers well, it is clear that you are disgusting to them.
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Level 9 Local Expert
March 9, 2023
The best currency exchange rates, excellent mobile application, excellent service.
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Level 8 Local Expert
August 7, 2022
We were on our way from Moscow on August 5, we went to buy 1000 Belarusian rubles. We took coupons in the electronic queue at 9.27 am. We waited until 11:15, one cash register was busy with some kind of real estate transaction all this time, the second called everyone except us. The people who came after us safely volunteered and solved their cases. Someone from the queue couldn't stand it and left. The girl next to us, who had also been waiting for more than an hour, began to swear violently with the cashier when coupon B2 appeared on the scoreboard, and she had B1 and people were called by those who came after her. Also, one of the two ticket offices was going to close at 11. In general, after several requests, the cashier Ekaterina agreed to click on our number and we finally got there in 2 minutes!!!!!! they changed the money. I have not seen such nonsense for a long time, almost 2 hours were killed for a 2-minute operation. I do not recommend it.
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Level 5 Local Expert
April 3, 2024
A professional approach to solving customer problems.
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Level 4 Local Expert
June 11, 2022
I visited the exchanger, spent almost half an hour there ... I do not recommend exchanging insignificant amounts, sooo long (people changed large amounts, had to wait a long time, due to the bank's policy with an individual rate, I suspect that this is always the case in this branch)
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Level 16 Local Expert
September 12, 2022
Everything went quickly, including various explanations. There are no complaints, except that the waiting room is small, and it's already cold to sit outside. It would be possible to make a glass "aquarium" in front of the entrance.
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Level 11 Local Expert
June 25, 2022
Convenient parking right at the bank) But the efficiency of the service is tin.... I came to get an account statement on a day off, only one cash register is open, I had to wait in line for 2 hours... Getting through to the support service is also a whole quest, it takes a very long time to wait for an answer.
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Level 8 Local Expert
March 22, 2022
A pathetic semblance of a customer-oriented bank. An illustrative example: I order a small amount in Russian rubles to withdraw the balance from the account. A couple of days later, a call comes from a bank employee who informs that the money will be ready for issue within 7-10 days. 03/18/2022 an SMS arrives confirming the availability of the required amount for issuance. 03/21/2022 I arrive at the selected bank branch to receive money. Suddenly it turns out that only banknotes with a face value of 5 thousand rubles are available at the cash desk and they cannot give me the amount I ordered (4100). The only solution, according to the bank's employees, can only be the purchase of an additional 900 rubles by me. Given the lack of time and the desire to spend my nerves on it is not clear who, I preferred to close the issue in this way. Tip: there is an opportunity - do not mess with these "Horns and hooves".
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Level 5 Local Expert
June 20, 2022
It is a very small room, each of the employees is occupied by a client, the terminal for the electronic queue is located behind the entrance door, which is very inconvenient, since visitors have nowhere to stand, and they close it. There is no consultant.
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Level 6 Local Expert
November 21, 2021
Daria, a support worker, does not know the nuances of the 1-2-3 virtual card. Namely, that the virtual card has its own number different from the physical card number. And this number is indicated in the application, where the virtual card is displayed, in the "about the card" section. And there is even a note that such and such a number is assigned to the card during mobile calculation. Dear bank, check the competence of your employees!
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Level 3 Local Expert
August 30, 2022
There is nothing to breathe on the ground floor. We need to do something about ventilation, an acute feeling of lack of air. I had to sit in a huge queue. Very small rooms and huge queues.
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Level 3 Local Expert
July 21, 2023
a terrible bank , there are a lot of queues, they work very slowly , I sit with one coupon for an hour to change money
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Level 11 Local Expert
November 27, 2022
It seems that the bank is not bad, but you can get stuck in the queue for an hour or more. Why don't central banks add staff to remove such queues?
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Level 17 Local Expert
October 19, 2022
OH, THE HORROR!!!!! It couldn't be worse. There are a lot of people, zero service, not enough operators, the location is not very good, the atmosphere is disgusting. I don't recommend it.
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Level 2 Local Expert
December 27, 2023
if you don't want to waste time, it's better to go to another department
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Level 10 Local Expert
September 15, 2023
A great bank. Very competent staff.
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Level 6 Local Expert
June 22, 2022
Not a bad bank. There are questions for the managers. But solvable. Overall, the usage experience is positive. There are good banking products. I can advise you.
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Level 6 Local Expert
November 26, 2021
A small/cramped room for servicing individuals. Everything else is fine. Polite staff, fast enough service.
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Level 4 Local Expert
February 1, 2024
Queue, it is better to order a ticket online.
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Level 4 Local Expert
September 29, 2021
The customer service staff is polite and quite professional 5 points.But the operating room is very cramped .specialists and clients are very crowded.
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Level 3 Local Expert
May 13, 2022
There are huge queues, there are few specialists, they work very slowly. For the sake of a five-minute operation, I sat in line for more than an hour There are more than five people in the queue, and the cashier sits and talks on the phone during business hours
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Level 8 Local Expert
December 20, 2023
Really the people's bank, I'm switching to it apparently completely)
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Level 8 Local Expert
February 25, 2022
Despite the fact that there are many workers, you have to wait in line for 30 minutes at best. There is only one cash register (Please try to fix this point. As it is, the service is very polite.
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Level 7 Local Expert
September 10, 2022
A good bank, they solve a lot of issues remotely. In the office, the waiting time can be increased, recently the bank has been in demand.
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Level 8 Local Expert
March 19, 2024
A building was chosen for the bank 🏢 for more
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Level 18 Local Expert
December 17, 2022
The bank is good, but the influx of individuals is huge now, it is better to book a queue on the Internet.🙄
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Level 18 Local Expert
July 18, 2022
Only after visiting Georgian banks, you can understand all the shoals of the BNB. An apple from an apple tree ... slowly, hidden commissions, but a recoam from each iron.
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Level 3 Local Expert
June 22, 2022
BNB Minsk employee is a competent professional such employees will attract customers all over the country Sergey Reginevich
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Level 4 Local Expert
October 11, 2023
It was terribly long , I stood in line for 50 minutes , and she never moved
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Level 10 Local Expert
April 30, 2024
The best bank and branch
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Level 8 Local Expert
August 16, 2023
It 's not bad , but it's better not to go to lunch , queues at the checkout for an hour.
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Level 21 Local Expert
February 29, 2024
Polite, competent and fast service
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Level 4 Local Expert
April 29, 2022
The service at the checkout is very slow . They bicker with customers. There is no Service, and the courses are not the most profitable.... In general , it 's terrible . They do not know how to build processes in working with a client.
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Level 13 Local Expert
November 17, 2022
From the Tinkoff card for non-residents, withdrawal of 15%, the ATM itself warns about this do not mislead the people
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Level 9 Local Expert
July 31, 2022
The bank is good, I always use the app. But there are always a lot of people in this department and only 1 cash register. There is also a cash register downstairs, but somehow it does not save the queue. Somehow she arrived and left right away, as there were 10 people in the department and the same number on the street, because there was no room for everyone.
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Level 6 Local Expert
April 1, 2023
Queues resolve instantly and the staff is very pleased
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Level 2 Local Expert
July 31, 2020
I am serviced by BNB Bank as an individual entrepreneur. I have to constantly travel around the city, so I contact different offices of the bank for maintenance and delivery of revenue. We are satisfied with tariffs and promotional offers. I like a flexible approach to solving issues - the staff is looking for options that are beneficial to the client.. Of course, there are overlays, but I have not been looking for the perfect bank for a long time, and it seems that this does not exist in nature. The main thing is that the jambs should be corrected promptly. My operator (CBU 4) sincerely tries to help with any question that arises. My opinion is a good bank. And I decided to write a review after reading unfair negative reviews about queues and slow service - it's about the same everywhere, now. It became a shame for the "own" Central Bank))
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Level 5 Local Expert
July 29, 2022
The bank is disgusting. The slowest service. The app is terribly inconvenient. Of my own free will, I would never have opened an account here and issued a card.
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Level 22 Local Expert
November 7, 2022
This is a complete failure.... I do not know by what criteria employees are recruited there ((((( but 3 hours to open an account....
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Level 7 Local Expert
December 20, 2023
The queue for currency exchange is very slow
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Level 9 Local Expert
January 18, 2023
Excellent staff. Full understanding and excellent advice
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Level 6 Local Expert
March 20, 2023
Huge queues, waiting at the checkout for about an hour. The compartment is small, it does not accommodate everyone
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Level 16 Local Expert
April 11, 2023
Fast service, good staff.
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Level 13 Local Expert
May 31, 2022
The bank itself is excellent, but this particular branch is difficult for those who are there for the first time! There are cash desks in the basement, there are in a separate building
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Level 8 Local Expert
April 23, 2022
They've been serving here for 5 years, it seems. Both as an individual entrepreneur and on personal accounts. A normal, inexpensive to maintain, flexible bank.
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Level 11 Local Expert
July 10, 2024
It's a good place.
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Level 5 Local Expert
April 30, 2022
A customer-oriented bank. Professional and courteous staff. I signed up in advance via the app Earlyone.
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