Beltelecom

3.9

1238 ratings

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Елена Сергеева

Level 7 Local Expert

The other day I went to the new office to connect the Internet. I was pleasantly surprised. Modern, beautiful, with a comfortable waiting area. There were a lot of jobs, and all of them had customer service specialists. I waited in line for 5-7 minutes no more. I'm really very surprised how cool they did everything and how radically they changed the service. Well done!

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Виктория Н.

Level 3 Local Expert

A review of the work of a specialist with the personal number 1458. On October 21, 2025, at 8:46 a.m., I called tech support with the following situation: we moved to a new apartment, connected the Internet, and had problems connecting to the Internet on five personal devices, both via wifi and by wire. I want to call a specialist for verification. To which the answer was received: at the moment there are no gaps, deal with your devices yourself, you cannot call a specialist. Dear 1458, you are 100% out of place and absolutely do not know how to listen and communicate with clients. We called back to another specialist, Maria, checked the modem, made a reset, and it was recommended to go to the office and replace the equipment. With the new modem, the Internet is flying and there are no more problems. Special thanks to Maria and other staff of the department.

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Влад

Level 8 Local Expert

Billing is unjustified. The tariff is 41.50, and sometimes 60 rubles is not enough. I haven't called anywhere, and I haven't ordered any additional services. It's a one-way game, system versus human. I am enclosing the evidence.

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Людмила

Level 6 Local Expert

I would like to express my gratitude to the 123 technical support service. The Internet dropped off, I contacted the support service by phone. Following the operator's instructions, it was not possible to restore, but everything was restored the next day. Many thanks to the operator, the girl, unfortunately I did not remember the name, for her patience and detailed instructions.

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Юлия Андреевна

Level 2 Local Expert

I decided to connect the Internet from Beltelecom. After reading the reviews, I was ready to spend the whole weekend waiting in line, mentally prepared. The renovated office is gorgeous, elevator, barrier-free environment, air conditioners... A comfortable waiting area and display cases with appliances... But she didn't even have time to sit on the beautiful sofa, to my pleasant surprise... They were called almost immediately after the ticket was issued... I noticed the pleasant and polite administrators. The on-site specialist helped me choose the tariff plan and I am very satisfied. I also looked for a new smartphone in installments. The Internet is now just flying, the equipment is new, modem, smart set-top box, I'm happy with everything. The Internet has become much better. Thank you, Beltelecom! Good luck to you!

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Александр Воскр

Level 3 Local Expert

To visit and do everything at Beltelecom is a whole quest, 40 people are in line, and they work from 15 -3, 4 places, they haven't heard anything about customer orientation, savok just stayed that way.

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Алекс Фридман

Level 3 Local Expert

There are constantly long queues and loss of time, operators are always trying to impose completely unnecessary services.

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Anton B.

Level 3 Local Expert

Terrible provider is constantly hanging internet and smart TV (zala)

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Юлия Ш.

Level 2 Local Expert

I recently connected the Yasna package from Beltelecom and was very satisfied! From the very beginning, the connection process went smoothly: the company's staff were polite and professional, explained everything and answered all questions. The Internet speed is consistent with the stated speed, and there were no connection problems. I am very pleased with the stable connection, which is especially important for work and leisure. In general, I recommend Beltelecom to anyone who is looking for a reliable provider!

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Marinoski

Level 8 Local Expert

Why are promotions and favorable offers only for new subscribers? And for those who have been using space prices for three years or more...! All we could offer was to terminate the contract if the conditions do not suit us, where they impose a bunch of additional services that we do not use, while the price is no less than it was. All that remains is to change the Internet provider, which we did!

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Кечко Даниил

Level 3 Local Expert

The worst Internet in the city and at the same time the most expensive. The tariff is 200, as a result, the download speed does not exceed even 100, and the download does not reach even 1 MB. At the same time, there is only 1 computer connected to the network via a cable. I would like to note an interesting scheme of this company: the Internet became bad - they called, complained and immediately just like in the tariff (although usually a couple of extra services appear on their own), and 2 months later it's like this again and you need to call and ask what's wrong, and everything is new. If you apply for a different tariff, you will be able to switch to it at a speed below the baseboard (10 MB somewhere). I'm already tired, to be honest, with the same MTS for a price 2 times lower, you can connect a real 200MB or 500MB Internet connection and everything will load normally. Thank you very much, our beloved Beltelecom <3

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лика

Level 6 Local Expert

Queues Long service The receptionist doesn't talk politely to people The phone operator and the administrator give different information

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Светлана Чуйкова

Level 9 Local Expert

Disgusting service! As it turned out, I have an old modem, and the bandwidth of this modem cannot be more, and I pay the tariff for high speed! They don't have the opportunity to find out if there is a modem in stock, they put me in a queue, I wait a day, no one calls back, I call again, ask for the number, who can I call and find out if there are new modems, they say the same thing, that there is no such number. Wait 24 hours! Dear Beltelecom, you call 25 times to offer the product in installments, and offer to change the modem to a new one, why not? As a result, I pay the yasna 200 tariff, and I have a maximum of yasna 50! To come to you, spend a lot of time (at least two hours) and still achieve nothing, this option does not suit me!

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Артем Басюк

Level 2 Local Expert

The most terrible Internet company. I'm just holding myself back so I don't get mad. I would put -12 out of 5. While I'm writing a review, the Internet is shutting down. I collapsed, and after two minutes there was no network. The tariff is unreasonably expensive, and the benefits are like a dog's fifth leg. They called support, didn't solve anything, and they're also being rude all the time. Fix it!

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Фролова Елена

Level 3 Local Expert

If it were possible to put 0 stars to write a review, I would do so. There is simply no worse service in the city. The electronic queue is created primarily for the convenience of users. Here, exactly the opposite is true. There were no more than 10 people in the hall, we spent 1 hour and 30 minutes in line. There is a call on the number, no one comes up, after 30 seconds, repeat, again no one comes up. For the sake of interest, I spotted it through a stopwatch, so it lasted five minutes. Does your salary count from the number of calls? Seventeen working windows organize normal maintenance.

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Оксана Ковалева

Level 3 Local Expert

Mentally prepare to sit in line for 2-3 hours. Out of 13 windows, a maximum of 3-4 are working. The rest of the staff is not clear what they are doing. Many people leave without waiting. Disconnected, I hope I won't have to use their services anymore.

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Егор Колтунов

Level 4 Local Expert

Terrible service, you can just die in the queue, for all the poor devils who are on their way here, get ready to wait 3-4 hours, there are 40 people in line for 2 windows on a weekday working day

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Александр Табола

Level 2 Local Expert

Operators do not treat customers in good faith! They gave me a router with a faulty WiFi.during the call, I asked a question: is it possible to send a repairman with new equipment, to which I was told that no one would bring you anything, take it yourself. After the arrival of the repairman, it was clearly stated from his words:the operator could leave a request and the repairman would bring new equipment to replace the faulty one. As a result, I will have to spend my time and money on a replacement.thank you to your operators for their UNFAIR work!!!

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ya_zhu

Level 11 Local Expert

I have been using this organization's home Internet services for 2 years The Internet was always sagging, sometimes it simply stopped working, as a result of which I had to turn off, we came to hand over the equipment that had been hanging on the wall for 2 years and no one touched it, and then it turns out that I did not hand over the telephone cable (we do not have a home phone) and the network cable that we were not given or given out, trying to explain that I don't have a home phone, and we never had any cable. In response, I heard "it was, pay the money" I understand that 7 rubles is a penny, but still, it's not normal.

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stasok

Level 12 Local Expert

The queues are really long, as everyone says. There are 8 people in front of me to the right employee, and in 20 minutes the queue hasn't moved a single one! Draw conclusions. If you want to experience this HELL, use Beltelecom's services.

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Владимир

Level 12 Local Expert

Electronic queue. There are a lot of people, constant queues. There are 1-2 windows for any registration, and the waiting time may be an hour or more, especially on Saturday. I counted 45 people in the lobby on Saturday... But the operators are trying, helping, working quickly, and there are no questions for them. But why are there always so few of them?

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Юлë Рина

Level 3 Local Expert

A lot of people, waiting in line for 2 hours, there is always something missing from the equipment, we rent for the third time, we pay for the third time, although everything is the same as it was given

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Виктория

Level 9 Local Expert

It's just awful! The service is terrible. My husband brought the router, and they refused to service it 40 minutes before closing. I've been arguing with them on the phone for over 2 weeks. As a result, we signed up for Saturday, arrived, and the administrator says there is no record of ours, we were standing in line with a small child, thanks to the girl, she made concessions to us and accepted the router without waiting in line!

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Марина Бондаренко

Level 3 Local Expert

The service is very poor, a huge number of windows, in fact 5 people work, they work slowly, you can expect more than an hour, I consider this attitude to be disrespectful to customers, I also consider the prices to be too high and do not correspond to the service. Maybe it's time to change something in the service and make it more mobile.

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Женя Мазурин

Level 5 Local Expert

The company is not sane According to the contract, they close and do not recruit They only call when the penalty for not paying increases, they have such rules that the Internet is like in the village in terms of speed, that the quality of services

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Татьяна

Level 3 Local Expert

Enabling video surveillance without my knowledge. I pay for it, but I don't watch it, because I didn't subscribe to it and thought I didn't have this feature enabled. The package of services clearly works well, if you can call it that it works. It loads for half an hour and breaks through every 5 minutes, and this is on all TVs in the apartment, regardless of whether it is close or far from the router. When you lose your nerve, you call Beltelecom and they answer you, turn on the TV via cable and not via wi-fi networks. It's the same with the Internet and with a home phone. And when they lure us into their network, everything works perfectly without wires, everything is via wi-fi. A disgusting connection, if it were possible, would put a big minus, one is a lot for them.

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Anastasia B.

Level 4 Local Expert

If it were possible to give a minus grade, I would have done it. -10 I give to the Beltelecom service center. It's very frustrating that such a big company treats its customers so badly. Initially, I put a lock, then after 3 weeks I lifted it, the Internet did not appear. I decided to call the sc. She described the situation to the girl, to which she received rudeness in response. At that moment, I got angry and decided to finally terminate the contract and refuse the services. I left a request, they called me about it only a week later, and set a date for the visit after another 2. I took out all the wires beforehand, folded all the equipment, in my opinion there are no wires left there. When I came to hand over the equipment, the young man began to say that 4 wires were missing... I had to pay because I wasn't completely sure if I'd taken them or not, maybe I hadn't watched something or hadn't noticed. When I got home, I looked at everything several times and realized that there were no wires left. I was just cheated out of money. I was extremely unhappy with the visit, but nevertheless I am very glad that I finally refused all services.

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Инесса Чваркова

Level 2 Local Expert

I really liked the friendly attitude and qualified assistance of Veronika Malikova's specialist on all issues that arose. Thanks!

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anna k

Level 4 Local Expert

I used the services of the promotion for a year and a half, and without even waiting for the end of the promotion, I left. I have never seen such an outrage as in this office. They withdraw money and no one can explain why - the settlement group is powerless in this matter.

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Анастасия Потороча

Level 3 Local Expert

No matter how many times, there was always some kind of trouble. The workers are evil, even if not all of them, but there will always be someone who finds them. This office takes money from the air. I came to hand over the equipment, and they saw a microcrack in the remote control. Pay the full amount for the remote control....you gave it to me to use, and you want it to be perfect....wouldn't it be easier to buy back the equipment....have you been using it for 5 years and should it be as good as new? Do you have 5-year-old things in your apartment that are also as new (which are in constant circulation?)

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Сергей Федорцов

Level 2 Local Expert

There are always a lot of people in the main office. Ochere is moving slowly. I waited in the electronic queue for more than an hour to reissue the contract.

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Наташа

Level 4 Local Expert

Very nice new sales office! 👍👍👍 The friendly administrators immediately asked how they could help. My question was quickly resolved. I even bought myself an aerogrill in installments. I've been dreaming for a long time, but now I've decided. Exactly the model I wanted, at a very good price! Did you know that Beltelecom has equipment in such good installments? 🥰

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Светлана Круглова

Level 14 Local Expert

We were here with my 86-year-old grandmother on Saturday. The grandmother is disabled. We waited in line for 1.5 hours. 6 windows were working. And the queue is huge. They refused to accept a disabled grandmother without waiting in line. Disappointment...

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Максим С.

Level 5 Local Expert

The queues are just kilometers long. Half of the operators are not clear what they are doing. If you got here, then get ready to throw 2-3 hours out of your life.

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Марина

Level 11 Local Expert

Everything is sooo slow, we constantly sit in line for 2-3 hours. The work is not organized, the staff is unhurried. I would love not to apply here.

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алекс ганчар

Level 7 Local Expert

A disgusting connection! I just signed up a month ago and I'm already disappointed....The TV is constantly buggy, the Internet does not match the stated speed, and it is faster to walk.....What are they withdrawing money for?!?! As soon as another provider appears in the house, I will immediately switch and I will do the same for everyone! Thanks for ruining New Year's Eve....neither contact anyone, nor watch TV....

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Анатолий Беленков

Level 2 Local Expert

You are deceiving people.We arrived at the service center at 8 o'clock on Monday, and you have been working since 9 o'clock. You don't care that people with bad legs have to stand outside the door for an hour. Fix your schedule on the website.Have a conscience. How can you treat people like that?

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Андрей Гончаров

Level 6 Local Expert

Unfortunately, I had to visit this organization three times in a month. The waiting time from the moment of receipt of the coupon to reception at the operator is stable in the region of an hour. A third of the jobs are empty, half of the cash specialists are stupid in computers or phones. The service is so-so. It is better not to apply unnecessarily...

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дмитрий плотников

Level 16 Local Expert

The organization could not be worse, the pricing is unclear, the quality of services is questionable

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Максим Поплавский

Level 3 Local Expert

With 17 windows, only 7 are working. I had to sit for more than 3.5 hours.

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Брундуков В.

Level 6 Local Expert

Yeah, tough, on average 4-5 out of 18 windows are working, hence the queue is at best an hour, at worst indefinitely. Yes, they say you can sign up, but for this you need to hang out on the phone for a similar amount of time, but there is no record on the website.

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Игорь Савенок

Level 11 Local Expert

so that the turn would come, the whole family would sit for 2.5 hours ... it's terrible they don't want to listen to customers, they don't hold on to them, they all don't care about subscribers

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Ольга

Level 12 Local Expert

The organization is disgusting, the wait lasts more than 1 hour in the morning, and you meet incompetent employees on many issues.

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Инкогнито 5640

Level 2 Local Expert

January 31, 2025. Gomel Lenin Ave. Renegotiation of the contract. The waiting time is 1 hour and 30 minutes, and I have 11 more coupons in front of me..... I haven't waited in line for so long in a long time. Today, contracts were being reissued in 3 organizations in Gomel. They wait from 3 to 5 minutes.

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Анна Бычковская

Level 3 Local Expert

Terrible and very long service, no customer orientation, to get the service you need to spend half a day in line, employees are in no hurry to work

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Katherine S

Level 3 Local Expert

I read the reviews and prepared to sit in line for 2-3 hours. For my question, there were 11 people before me. The operator accepted after an hour of waiting, while all the windows were working and actively calling customers. The operator checked all the equipment and wires, then issued a certificate of delivery. I only paid extra for the subscription fee for the current day, it turned out to be less than 1p

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Алеся Владымцева

Level 6 Local Expert

Everything is fine except that there is one service center for such a huge city and for the city and the region, queues for half a day, we need to somehow think about opening branches in which there would be an opportunity to solve global issues that are solved only on Lenin.

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Николай

Level 8 Local Expert

The equipment was made in installments for subscribers, it is very convenient, the Internet works well.

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Таня Рудова

Level 6 Local Expert

It's terrible to wait for 1 hour in a queue, there are a lot of jobs, as well as workers, but 5 people work in a queue of 20 people, one client is served for 40 minutes. How is this acceptable ?

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Вячеслав Слава

Level 6 Local Expert

It has become much better! The queue is moving fast. The attitude towards customers is good.

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Beltelecom

425 reviews