Beltelecom
414 reviews
June 28
We have been using the services for a very long time. Everything suits you! I really like to take goods in installments, it is very convenient, a good assortment is always replenished! Polite staff.
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1
September 30
Always prompt response to applications and claims that I contacted Beltelecom at 123 - in the company's Customer Service Center, the connection was carried out within the agreed time frame without postponement, the craftsmen try to help install or change equipment on the spot, the staff at the branch on Matusevich are polite and competent. But ... the quality of the service itself does not match the cost, constant communication interruptions, speed drop
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1
June 17
The service point is intended ONLY for individuals. An electronic queue, a cozy room, nice, sociable and attentive managers. Thank you for your work! The item also contains televisions that can be purchased in installments.)))
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3
October 12
There are a lot of operator jobs, but as usual, a couple of people work. The waiting time on a weekday is about 30 minutes. Among the advantages: you can purchase various equipment like televisions, vacuum cleaners, Yandex stations, etc. The staff is polite, there were no questions for them.
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June 14
The worst experience of using the Internet is beltelecom! Unfortunately, it so happened that the Republic of Belarus has a monopoly on the Internet, and the main provider of the country is Beltelecom. Feeling like the owners, this company does not consider its customers to be normal people, and believes that they can be deceived, and do not pay attention to their questions and demands. Perhaps this is partly due to the large number of subscribers, but the fact remains.
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1
August 21
The BELTEKOM branch is just TERRIBLE!!!!! You take a ticket and wait for your turn for a VERY LONG time. (you can really get enough sleep) Doubts begin to arise that you will be called at all today. When communicating with the operator on your question, there is a constant inclination to the "YASNA" tariff and periodic imposition of goods from the Beltelecom store!!! All that remains from visiting this center is a negative mood and no desire to come here again!!!! Uh-Huh!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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5
July 27
The competition is doing its job. The service has become more attentive, the equipment has become better. Promotions for subscribers and all that.
The contract was quickly drawn up. The customer service on the phone helped with the connection.
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November 13
The branch is pleasant
Bright and clean room
There is an electronic queue and quite a lot of specialists. Of course, I had to wait for my turn for 30 minutes in the absence of a crowd of people, but perhaps this is the specifics of services and the conclusion of contracts is not a fast process.
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July 1
As the swamp was, so it remains. Apparently Beltelecom is going through hard times right now, since now bicycles and vegetable dryers are on sale there)). It would be better to improve the quality of services. The equipment is old and not modern (5GHz does not support any router)
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2
1
March 5
Unfortunately, it is not always possible to get expert advice correctly. Dad was lucky about an October ago - the female manager explained everything in detail, quickly issued it. This time, the girl either didn't really have the information herself, or she expected me to know all the nuances from somewhere. My own intuition helped me avoid an unnecessary contract and waste of money. And then, after studying the site in detail, I realized that I had received the wrong information....
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3
1
August 17
I tried to hand over the equipment, I came here 4 times, on weekdays, since I am on maternity leave. There is an electronic queue, but sitting in a queue for 1.5 hours does not turn me on. There are a lot of windows, it works on the strength of 3-4. Considering that people not only connect services, but also take installments for goods, you can sit longer.
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September 28
Excellent communication center. When I first came here to connect the Internet, the girls helped me choose the best tariff for my home.
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April 2
Great place, friendly staff, answered all questions, suggested the best way. And you can also buy various equipment and there is an installment plan. In general, it's crazy
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July 14
Excellent staff. We did everything quickly and answered all the questions. Without annoying suggestions, all the dialogues were only in essence and nothing superfluous
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1
November 1
A great team of professionals! Always competent and polite. I recommend it!
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May 27
The specialist patiently answered all your questions and offered related services. Queues of one or two people. You can also choose and buy goods in installments/on credit.
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August 15
I would like to express my gratitude to Tatyana Gorbacheva for her wonderful sense of humor and positive attitude!
Thank you so much for the great mood and positive energy!
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November 6
He left Beltelecom, the Wi-Fi router was poorly distributed to rooms, he applied several times, the problem was not solved, he went to another provider.
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November 25
The quality of the Internet is very poor, the speed stated does not correspond to reality. They were abandoned in favor of another operator.
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November 25
It would be better to solve customer issues, rather than trying to persuade them to connect "Clearly" in an extremely intrusive and unpleasant way.
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March 7
Hello, nothing changes here, the queues are huge for about an hour, but the attitude of the staff calms them down, they are well done) the room is good, there are enough seats, even soft comfortable sofas, which is very good...
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April 28
Pleasant staff and explain everything clearly.They pointed out the best prices, amenities, and liked everything!
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1
1
August 12
A fairly large center, a lot of employees, you don't wait long for a ticket queue
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July 2
Everything is very clear, fast, understandable. Thank you for such a job!
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February 18
The room is modern, but the service is very good...Well, a very long time. You need to sign up with a lot of time and tremendous patience. We have been there more than once, always like this
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3
1
January 18
Everything is fast and high-quality. They unobtrusively offer other more expensive tariffs and equipment in installments. I took off the star for the fact that new decent modems are given for tariffs from 200 megabits;(
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3
1
October 25, 2023
It was necessary to turn off the home phone, as unnecessary. On a weekday at 5 pm, only one window worked, although there are many more of them there. If any operator was released, he served one person and left for lunch. I didn't like it very much. Even the administrator's window was also closed. When the queue reached us, they served us quickly, asked why we were disconnecting, but did not persistently try to bring us back to themselves. I liked it
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3
July 20
An electronic queue is working.
The expectation is not great, because the employees work quickly.
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November 15, 2023
Waiting at least 40 minutes and up to 1.5 hours, and during working hours.
Employees simply monotonously do their job without a smile and desire.
For this, we must also thank them, at least so.
It is disappointing that there is no motivation and a desire to do work with a spark in the state structure, and this is reflected in the faces of employees.
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1
January 16
Natalia Vladimirovna explained everything very politely and easily. I connected it for the first time . Thanks again)
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1
April 10
Very good. Friendly staff, fast and high-quality service.
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1
September 11, 2023
Сыновья счастливых матерей, надеюсь у вас в жизни всё хорошо, думаю как у меня с интернетом который не выдает положенную скорость и постоянно отключается в вечернее время из-за нагрузки.. Думаю прежде чем продавать свои услуги стоит закупить нормальное оборудование, будьте счастливы и не болейте, люблю вас мои фруктики.
6
1
May 10, 2022
Отличное место с хорошим, добрым и приветливым персоналом.
Обратился-решили все вопросы, помогли, подсказали, пояснили.
Все доступно, электронная очередь.
Иногда захаживают любители поорать "я на вас в суд подам и т.д." но это даже немного развлекает и веселит, пока ожидаешь очередь.
Хорошее место)
2
3
December 24, 2023
Always contact us, we are happy to offer you not only services, but also goods in installments! A friendly atmosphere prevails.
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December 21, 2023
Attentive, responsive staff. They always help in solving any questions or problems that arise. I wish you success and good health.
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January 20
Unfortunately, the place is not designed for a huge number of visitors, who sometimes come at the same time, due to the end of work or before closing, thereby forming a large crowd of people
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3
September 27
A good service center, they always go to meet the client. I changed the 2.4 modem to 5 Hz
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November 29, 2023
There are no advantages. Some individuals manage to serve customers out of turn. Sitting for an hour and a half to reissue the contract in 5 minutes is so-so fun. The employee who took customers out of turn (they turned to her only to find out if there was a TV) made their purchase for 50 minutes.
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2
November 22, 2023
Many thanks to the administrator A.G. Vabishevich Politely and quickly helped us to carry out the necessary procedure
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February 19
The specialists serve you clearly and concisely. But despite this, the queue cannot be avoided. Well, at any time. Come even in the morning, even in the evening there is always a queue
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1
September 18, 2023
Приехал отключить интернет т к. качество интернета у белтелекома стало ужасное. Мобильный интернет работает быстрее и стабильней. Очень медленное обслуживание. 4 человека пере до мной,3 оператора из наверное 8 абсолютно на тормозах, ждал 40 минут. Стоянки фактически нет.
3
July 20
Everything goes very quickly, I was on Saturday, there are very few people.
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1
November 28, 2023
Not a bad department, the only drawback is the eternal queues. The room is spacious and there are a lot of seats.
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November 8, 2023
A very long time!
The staff is polite, cultured!
But the work is organized terribly! 11 windows, 4 specialists work. I sat for more than an hour to wait in line. It was me who arrived in 3 days. And what will happen after 6? It's scary to imagine
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1
March 27, 2023
Вполне приятное место. Очередь электронная. В зависимости от наплыва людей можно просидеть и час в очереди. Есть диванчики и стулья, так что, в целом, терпимо. Кулер с водой. Консультанты вежливые, всё расскажут и объяснят.
1
June 19
Very slow! There is no queue, but the specialists just sit and do not call.
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August 11, 2023
Обратился подключить интернет в квартире. Специалист Гасанова (извините, не запомнил имя-отчество) всё очень подробно рассказала, заключили договор, вручили мне роутер. По пути домой пополнил счёт, пришёл, подключил роутер и теперь у меня высокоскоростной интернет. Всё чётко и быстро.
3
1
March 7
Read the agreement VERY CAREFULLY and double-check the list of connected services several times, otherwise you may not need paid subscriptions.
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1
November 20
Employees work slowly , they sit on their phones , go out to smoke .
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November 25
Great. Fast service.
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