Very nice hotel, pleasant and helpful staff, rooms are clean, the TV is broken during the stay, nothing happens)))they fixed it very quickly and promptly, well done, they also reacted quickly to all requests!The view is great of the Burj Al Arab Hotel. Near the metro, about 3-4 minutes on foot. Excellent location because from the metro to the Marina (where there is a wonderful beach, with all amenities, cafes and entertainment) it takes 7 minutes and from the metro to the beach in beautiful places 15 minutes, who likes to walk the most, to Burj Khalifa 15 minutes.by metro. I recommend it
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Александр Токман
Level 8 Local Expert
June 6
The hotel is a solid four. The location is good, near the metro, the Mall of Emirates is a 15-minute walk away. The breakfast at the hotel is good, the cleanliness is on the level. I recommend.
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Алексей Шатров
Level 21 Local Expert
August 13
We lived as a group. There are good rooms, with regular cleaning, and there are with smelly sewage (7th floor) and disgusting cleaning. The place is more or less. In general, I recommend it.
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Юлия И.
Level 8 Local Expert
February 28
On the plus side: a good breakfast!
There are a lot of disadvantages: the quality of service at the reception, extremely dirty rooms (ugly stained carpet, traces of glasses on the table, fingerprints on the handles of cabinets, on the toilet drain button, crumbs on the chair, mold in the shower, yes, black seams in the shower are mold that is not cleaned!!!). I am ashamed to write about it, but people are not ashamed to offer services in such a hotel! Everything is old and shabby! Repairs have been knocking on your door for a long time! My 2 points are a gift for you!
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@Сергей Пономаренко
Level 8 Local Expert
May 14
Nice city hotel. The metro is nearby. The Emirates Mall is nearby. The breakfasts are good. Transfer to the beach.
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Павел Ф.
Level 4 Local Expert
May 17
A great hotel, all the staff are smiling, polite and the breakfasts are excellent 👌🏻
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лилия ермолаева
Level 12 Local Expert
August 11, 2023
When checking into the hotel, the triple room had one double bed and a pull-out sofa resembling a short cot for children. The request to organize a third normal place for an adult was quickly responded to, but without desire. A full bed was put in the room. I liked everything else in the hotel. The breakfasts are amazing, there is a spa area on the 6th floor. Daily cleaning. The view from the window of the 37th floor was also impressive.
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Роман Г.
Level 5 Local Expert
August 4, 2022
I checked into the hotel from 19.07.22 to 29.07.22, I did not meet any Russian speakers at the reception during my stay. I was given a room on the 21st floor, room 2106, with a balcony and sea view. But the sea is far enough away, so you won't see a beautiful view, and besides, the balcony is closed, probably for the purpose of safety. Plus, the windows are dirty, but I justify this by saying that most likely this is a problem for all hotels due to the peculiarities of the climate and the difficulties of cleaning work.
Number.
Room with a large double bed, TV, shower and bathtub. It is quite possible to modestly accommodate two. The big minus was that the room smelled damp, there was no access to air from the street, I faced the problem of drying things, there was simply nowhere and nothing to dry them, the air conditioner only aggravated the situation because it also blew damp. (the number of friends had no smell of dampness)
Food.
I had breakfast. Throughout the whole time they were absolutely monotonous. Of course there was a choice, but for my subjective taste it was only two menus. According to friends, everything was more interesting with lunches and dinners, and besides, if desired, you can change dinner for lunch and vice versa (relevant for those who have two meals a day).
Hotel.
A 25-storey, pretty building with two small but cozy swimming pools, the sun does not come out on them in the morning but from 11 o'clock, the same small gym in which, in fact, all the necessary hardware is present. The advantages of the hotel is that it is located 3 minutes from the metro, shops and cafes are also nearby. At the next station there is generally an Emirates Mall where in fact there is everything. But the downside is that it is far from all the rest of the beauty, to go out and walk around is not an option, you will have to get to any place on your own or by taxi (taxi is expensive). If you want to go directly to the beach, this is not the best option for you, but there are several transfers from the hotel, which is very convenient.
I would like to say a big thank you to the young guy who cleaned my room, he did it perfectly and at any time when I needed it. It's a pity I don't know his name, but once again I repeat that he is a good fellow.
General subjective impressions about the hotel are normal, because when you want to enjoy your vacation, there is little that can spoil it.
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Александр
Level 6 Local Expert
September 25, 2023
I do not recommend this hotel for a vacation. The hotel is 2020, but tired, shabby. The kitchen is very primitive and boring. The service is disgusting, visitors from India are cleaning, the quality of cleaning is poor, so they will also forget water, towels, or something else every time. And they will bring it after the call in half an hour at best.
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Татьяна @
Level 29 Local Expert
March 22, 2023
Excellent hotel in a good area with transport accessibility, moll of emiraits is a 10-minute walk away, transfer to Kite beach. The rooms at the hotel are modern, daily cleaning, delicious breakfasts, a large selection. A deposit of $20 is required upon check-in. It is convenient to get around by metro, Maschrek station is a 2-minute walk away
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Ольга Б.
Level 4 Local Expert
March 26
There is little transfer to the beach
They did not bring water for 3 people, etc.
The breakfasts are delicious
The metro is nearby
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Александр Сысоев
Level 4 Local Expert
May 12, 2022
They were from April 26 to May 5 , 2022 . The hotel is clean, the restaurant always has a choice, everything is delicious. The hotel has two swimming pools. The second pool is almost always empty, located behind the gym. The difference is there is no smoking area. There is a shuttle service to the beach. I recommend Kite beach. WiFi, shower, toilets, drinking water - free of charge.Near the metro.
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Павел Мирошин
Level 5 Local Expert
May 10
Nice hotel. We've been there twice already
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Анастасия
Level 9 Local Expert
April 7
The rooms are small. Convenient location, great mall nearby. The breakfast is modest.
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Иван
Level 18 Local Expert
February 22, 2021
Very cozy, clean and comfortable hotel. Very tasty food, a large selection of dishes, large rooms with comfortable beds. It's a pity it's too far from the coast
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Максим Куровицкий
Level 4 Local Expert
April 4
With a high. Everything's fine
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Олеся Соболевская
Level 3 Local Expert
January 12, 2020
The hotel is very decent, located 10 minutes from the beach, the same distance to Burzhkhalifa, near a good Thai cafe, the prices there are economical, and the food is delicious, good location. We rented a car at the airport, hotels have Parking for cars, everything is very convenient. We lived on the 8th floor, the windows did not open, because the room was for non-smokers, it is better to take a room so that the windows open, because we caught a cold from the air conditioner, left with a sore throat, maybe of course over-acclimatization.The food is exclusive and delicious.
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852595
Level 4 Local Expert
January 23, 2021
The hotel is good, convenient location. But the service is poor.We waited 5 days for the pool heating to be turned on. We contacted the reception, but no one responded to our requests, although the heating of the pool was announced on the website. The restaurant has been waiting for breakfast for a very long time, there is a very small selection of dishes for dinner. There are no Russian-language channels that have been announced. Room cleaning is bad, we had to be reminded every time that toiletries and towels are needed for 3 persons. There is a Russian-speaking girl at the reception, thank you very much. She responded to our requests and tried to help.
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Екатерина Ююю
Level 4 Local Expert
June 10
Very good
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Мила
Level 16 Local Expert
April 14, 2020
We were at this hotel in early December 2019. Very not a bad hotel, convenient location. There is a metro station and a bus station within walking distance. Clean rooms, spacious bathroom. Good breakfasts. A free shuttle takes you to the beach and back. We did not regret that we chose this hotel.
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Илья Барангулов
Level 6 Local Expert
November 12, 2021
Nice hotel with perfect service, I want to say thank for complimentary early check in at 7 am. Cleaning service is also good. Restaurant on ground floor is good and menu consists of a big variety dishes of grilled. As for gym. 10 of 10
Аня Савельева
Level 6 Local Expert
October 5, 2022
One of my best stay in Novotel very helpful staff big size room with well sanitized thank you inzamam for take care of our room
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Александр
Level 14 Local Expert
March 25, 2021
Great location! Polite and helpful staff. I recommend it!
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Мария Богданова
Level 5 Local Expert
April 6, 2021
Good hotel and good staff specially housekeeping staff is very nice bed making and bathroom cleaning perfect thank you Mr inzamam amd sanam for good takeing care us.
Павел Ершов
Level 8 Local Expert
August 27, 2023
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Анна С.
Level 5 Local Expert
March 25, 2019
Close to Sharaf di zhi metro station. Good service in the hotel, there are Russian-speaking staff.
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Ка Ка
Level 9 Local Expert
October 20, 2021
Not worth it
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Варсеника
Level 4 Local Expert
January 8, 2020
Convenient location, but it does not pull for 4 stars, every day I had to ask for towels and slippers....
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Евгений Б.
Level 2 Local Expert
April 2, 2019
Put a shoe spoon in the room, add dressing gowns, connect at least one channel in Russian.