Sheraton Astana Hotel
569 reviews
June 3, 2023
It is expected to be a good hotel for its 5*. The rooms are well and modernly furnished, the bathroom is in very good condition, the beds are wide and comfortable + a sofa for those who want to lie down by the large window, if they are lucky with a view. Very good lighting and control throughout the room.
I was pleased with the capsule coffee machine in the room. The breakfasts are some of the best I've eaten in chain hotels lately.
The sound insulation in the rooms suffers - you can hear what is happening in the corridor. I would like to lower the rating for refusing to accept Russian MIR cards.
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1
May 23, 2024
Nice hotel, I liked it. Friendly and helpful staff, delicious food, beautiful rooms.
I will definitely stay here again next time. I advise everyone.
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3
April 12, 2024
A wonderful hotel. It is technologically advanced and comfortable. The staff is very attentive and friendly. I talked with Olzhas in the club room, this is generally the standard of hospitality! I will definitely stop again.
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3
April 18, 2024
This is not the first time I have stayed at this hotel! Friendly staff. Our card was still working! You can have a nice time in the lounge area. And take a walk around the city if desired, because there is a park and squares nearby
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3
November 6, 2024
Excellent hotel, located in the city center.
I especially liked the spa and the pool
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1
October 21, 2024
Very tasty breakfasts. The service is at the highest level. I will definitely come back here.
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April 3, 2024
Impeccable service . A gorgeous spa . A variety of restaurants . Everything was on the level . The only minor disadvantage is that the smoke alarm is flashing very bright green. It was a discomfort at night
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February 9, 2023
The service is without complaints, the location is convenient in the city center, the rooms are gorgeous, the staff is friendly, polite, the breakfasts are simply gorgeous, the assortment is huge, everyone will find to their taste, there is a spa, cleanliness in the rooms and throughout the hotel, the pool is gorgeous, there are simply no words. There is an ice pool after the Finnish sauna. I really liked it, compared to Moscow hotels, Astana at the Sheraton is on top.
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4
January 14, 2024
The hotel is very beautiful, large, lovely and wonderful.
If you see comments that this hotel has flaws, don't believe them. I'll tell you again, the hotel is wonderful!
This hotel has a swimming pool (and not one, but 3 pools), 3 saunas, one larger (communal) one in a smaller men's locker room and one in a women's locker room, also smaller, there are also 2 shared wet steam rooms and in the men's and women's locker rooms there is one such steam room, near the shared sauna there is one ice generator (it started working when I went to the sauna), there is a spa, the breakfasts are very tasty, the rooms have a large TV (53 inches), panoramic windows, the rooms are warm.
In principle, that's all. Here I have entered what others considered to be insufficient.
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1
May 18, 2024
The rooms are clean, good breakfasts, excellent spa with a swimming pool. The staff is polite, everything is at the highest level. There are rooms with a view of the road, and there are rooms with a view into the wall, please specify.
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3
July 30, 2024
A great option for business travelers, I liked everything. They are greeted with a smile at the entrance, there is a foreign doorman. The price includes breakfast and fitness club services (hammam, sauna, swimming pool, etc.).
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November 21, 2024
Nice hotel
In the centre
Comfortable rooms
The normal price
A good breakfast
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March 19, 2024
The new beautiful hotel, the rooms are stylish, spacious, the meat restaurant downstairs is very tasty!Many thanks to the manager Elena K, - such an attentive and very pleasant girl!
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3
December 4, 2023
A great hotel for its 5 stars, clean, cozy. The staff is friendly, friendly and very beautiful! It is located in a convenient location, there is a shopping center nearby, it is very beautiful inside.
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March 18
They keep trying to get as much money as possible, the service leaves much to be desired, the pool is dirty all the time, they allow you to eat by the water and then it's all in the pool
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1
February 13, 2024
Extensive breakfast menu. Everything is fresh and delicious. Polite, well-trained staff. There is almost no street noise in the room, despite the fact that the hotel is located at a busy intersection. However, I accidentally chose a faster Internet connection; I had to pay an additional 3,000 tenge per day for it.
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June 14, 2024
Oh, this hotel is really great. We had a good rest, with a buzz. Great pool. We enjoyed the skyscrapers by the pool, drank cocktails. Polite staff and cleanliness. I recommend
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August 4, 2022
Pros:
Nice and beautiful hotel in the city center. The main attractions are accessible on foot. The reception staff is very polite and friendly. Room service and room service from the hotel's restaurant are available around the clock. Quickly and efficiently. Comfortable beds, large room, clean.
Minuses:
The hotel is not new, it is noticeable by the condition of the bathroom in the room. There was a coffee machine in the room, but there was no coffee - I had to ask. Three capsules were brought. The container containing the hair conditioner turned out to be empty.
In general, the hotel is good, everything is convenient and the price is very adequate.
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1
July 21, 2024
The hotel is nice and clean, the pool is huge and the spa is also very excellent. There are three pools, warm and ordinary, standard and small for children
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1
August 13, 2024
A nice hotel with clean rooms and good service.
I am delighted with the chef of the hotel, Jean Aschner. Prepares unique dishes that surprise.
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1
January 18, 2024
Clean, well-maintained hotel, within walking distance to everything you need! Polite and caring staff, cozy lobby, wonderful view from the window. Beyond praise, the breakfasts and the bar
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1
October 3, 2023
A good hotel, there is everything for breakfast, you can order a hot omelet and not wait in line - the waiters will bring it, and everything promptly. A fairly large spa complex with a swimming pool, Jacuzzi and saunas. Of the minor drawbacks: not all sockets worked in the room and for some reason the kettle flowed) but in the standard room there is a capsule coffee machine and capsules, bottled water every day, cleaning, everything is normal.
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3
March 24
The hotel is clean and spacious.
Very good room stock, the kitchen is excellent.
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March 21, 2024
For me, this is the best hotel in Astana! The rooms are lovely - large, cozy, clean.
A large swimming pool, sauna, hammam and a font with a water temperature of 4 degrees (just a BOMB)
The breakfasts are also delicious!
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April 10, 2024
We were in Astana for the first time. We booked for a couple of days, but then decided to extend it. In general, everything is fine. Location, rooms, reception and room service. The bed is huge, everything is clean and tidy. For breakfast, a buffet. There is an underground parking.
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1
June 2, 2023
Excellent hotel, convenient location, everything is within walking distance, especially ADP. Hotel services - cleaning, bathroom accessories of good quality. Breakfast, restaurant - everything as stated! The room has its own coffee machine - as a credit!
The only "but", audibility, noise insulation leaves much to be desired!
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1
2
January 5, 2024
Thank you, we had a good time, rested comfortably, warmly, the service is excellent, the staff is prepared at the highest level, but last time the restaurant and the food were better
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1
October 22, 2023
An excellent hotel for business trips, conveniently located in the heart of the business life of Astana, spacious rooms, breakfast from 6-30, so you can catch it at any start of the working day or workout before work.
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February 8
Super, very tasty, beautiful and polite and correct staff :)
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July 22, 2024
A great hotel for traveling with your family or for a business trip! I liked the SPA, the breakfasts, the courteous staff!
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July 27, 2024
high level of service, qualified staff! excellent cuisine and spa. Thank you, I liked everything very much
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June 5, 2023
The service is five stars, the staff is excellent, the rooms are beautiful, the food is delicious, the breakfasts are buffet - I really liked everything except coffee, cleanliness - I liked it, the pool : four points out of five, because the water was cool, I can't say anything about the location, I don't know the city well, the restaurant is class
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March 2, 2023
The hotel has exceeded all expectations! Very fresh, there are so many electronics in the rooms that they didn't figure it out until the end in two days. In addition, there is a capsule coffee maker in the room! Water was supplied every day. Excellent service on the floors, instantly solve all issues.
Thanks to the specialist named Gaisa at the reception who received us. As we asked, we were given the highest floor possible, the views are awesome.
SPA is a separate topic. Just great! You can really swim in the pool, a large Jacuzzi for many people at the same time. There is a cool sauna in the common area, with the right temperature. There are already three hamams! At any temperature. Water with lemons is always worth it. Bathrobes were taken in the rooms, you get to the SPA through the third floor, you don't embarrass anyone with your appearance. Very competent!
Overall - one of the best hotels in my memory!
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1
March 20, 2024
One of the best hotels in Astana, I have been there several times and have never regretted staying there. An excellent SPA salon, it's a pity that the steam room is Finnish and not Russian, weak, both men and women go.
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1
April 12, 2024
We were in April. Of the advantages: The rooms are clean, large, cleaning on time, good location of the hotel. Of the cons: the toilet smells like sewage, the watering can in the shower was kept on my word of honor, I had to do it), windows are not put on ventilation, breakfast is monotonous.
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March 20, 2024
Everything is super service, the staff is polite, the rooms are clean, the breakfasts are also top notch. I liked the pools and the Jacuzzi, it's all worth it to go there and relax.
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3
January 1, 2024
A very cozy hotel, very friendly staff, super beautiful, clean, everything that can be said about the hotel in excellent shape can be said about the Sheraton
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1
September 7, 2023
We stayed for three days, everything was at the highest level. I will also note the gorgeous breakfasts . It's a great bed. Spa area for 4. The hotel is conveniently located in the center. If I'm still in Astana, I'll stay at this hotel.
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February 22, 2024
A noble and comfortable place. In short, 5 stars. The staff is excellent, the facilities and infrastructure are excellent. I'll be happy to come back here on occasion. I recommend it!
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April 30, 2024
A chic hotel, a magnificent view from the window, delicious food, convenient location, I liked everything, thank you very much!
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January 9, 2024
Excellent hotel, high level of service, clean rooms, a wide selection of breakfast dishes. I also liked the SPA area.
I recommend the hotel to visit.
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1
December 19, 2023
A fresh hotel. Cozy, clean, comfortable. Breakfasts with a very good selection. In general, I recommend you to stay. I visited several times in summer and autumn.
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May 2, 2024
Excellent hotel in the city center, good rooms, excellent breakfast. A good SPA center, but children are not allowed unaccompanied by adults.
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August 9, 2022
The hotel is very worthy of its money.
Excellent breakfast, new and comfortable rooms, courteous staff, nice pool. The location is on the top five.
Minus 1 point for a) plumbing: the shower will try to scald you or douse you with ice water while you set up the mode - very large inertia of the regulator; and b) for the very annoying noise of the ventilation units on the top floor of the hotel (it seems to be the 8th). The noise when the air conditioner is turned off can be heard very clearly and greatly interferes with sleep. There is no such problem on other floors.
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3
February 26, 2024
I didn't like the old rooms. The shower water is constantly switching from cold to hot. The breakfasts are excellent, the theme of the club room is also interesting, there is an opportunity to have a quick snack or chat over a cup of tea with colleagues. Everything is included in the price. Near the shopping center
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September 25, 2022
A magnificent hotel! The interiors look great, everything in the rooms is thought out to the smallest detail - the bathrooms have underfloor heating. The staff is polite and friendly. The breakfasts are hearty, delicious and varied. Cappuccino is very tasty)
The SPA area is gorgeous (3 pools, outdoor terrace, hammam, Finnish steam rooms)
We stayed with the children - the children did not get out of the pool!
I advise you!
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3
1
October 19, 2024
Terrible service. Disgusting staff.
Dirty water and greasy food. The staff doesn't care about your inconvenience at all.
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1
April 24, 2023
Everything was at the highest level. The pool is wonderful and the saunas are great. The breakfasts are varied. We had a nice time at the lounge club. The staff is polite and friendly. Boris at the reception was very helpful with the check-in.
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3
February 27, 2023
We lived there as a family. Sheeaton is a super hotel. It was built quite recently. Everything is new and clean. The rooms are great. Great breakfasts. Spa fitness is super with three pools. I highly recommend it. By the way, you can't smoke in any place in the guest house. This is also a plus. The staff is friendly and smiling.
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3
June 8, 2024
Not bad, but an expensive restaurant with artificial meat......it's just terrible to eat a steak for 20 thousand, which is tasteless rubber. The rooms are nice, everything is cozy and comfortable.
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