A cozy hotel with a good location. The rooms are clean. The room has everything for a comfortable stay. The hotel staff is friendly. Upon check-in, all possible inconveniences were immediately outlined (the heating was not turned off yet, so it could be hot, insufficient cold water pressure), for this I put a separate plus, because you decide for yourself whether you are satisfied with it or not. The disadvantages include the moment that movement was heard in the restaurant. If it hadn't been for our overnight flight, I wouldn't have paid attention to this, but since we tried to sleep for a couple of hours and couldn't do it, including because of loud music, I note this.
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Ольга В
Level 7 Local Expert
August 23
A wonderful hotel! The rooms are cozy. We stayed in both Standard and Comfort plus. Birthday presents were made) I liked the breakfasts very much, they were delicious and varied. The staff is wonderful! I am very glad that we chose this particular hotel. Everything was great! Thanks a lot to all employees and management!
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Вадим Жердев
Level 3 Local Expert
September 16
Very nice hotel!
It is located in the center, all within walking distance.
Very cozy atmosphere, fresh renovation.
Attentive staff, decent service.
A solid five out of five points!
I will definitely recommend it to my friends and acquaintances.
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Сергей М
Level 5 Local Expert
July 12
The hotel is in a quiet place. A great clean room, a good breakfast buffet, a bathrobe, slippers and a kettle with cups in the room - which is very convenient for tea parties in the room. There is an ironing room. A solid five! I recommend it!
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Олег К
Level 4 Local Expert
July 26
A cozy hotel with pleasant and helpful staff! Delicious breakfasts. The room is clean and quiet, very good sound insulation. Parking for a car. Arbat is not far away, you can take a walk in the evening.
Price/quality ratio 🔥
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Ирина К.
Level 4 Local Expert
September 24
A great hotel, cozy. It's a small dining room, but the breakfasts are quite edible. A quiet place, within walking distance of everything you need, cafes, restaurants, Arbat, pharmacies, market, shops.
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Сергей Сетин
Level 21 Local Expert
May 6
A really cozy hotel. It's a cool room. I recommend. A delicious varied breakfast. Delicious cabbage soup. Try the horse meat steak. Very tasty!!
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Александр Киселёв
Level 7 Local Expert
March 16
A great place for a short business trip. The rooms are clean and tidy. The breakfasts are delicious, the food is varied. The staff is polite and friendly. The hotel has a sauna and a gym for guests, which are included in the room rate. We liked it. The location is also good, everything is close.
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Евгений Леонтьев
Level 10 Local Expert
June 15
A small hotel, it corresponds to the name. The style is heavy, dark with gold. Show-offs in draperies. The rooms are small, but the beds and mattresses are comfortable, the bathroom is working. The room has a kettle, water and tea/coffee. What else does the guest need?
The buffet breakfast is simple, but hearty. There are always scrambled eggs, ubiquitous porridges and muesli. Of the cons: the unreasonably high price tag - 9k rubles / night for the standard is not worth it.
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das7889
Level 5 Local Expert
September 19
An excellent hotel with excellent breakfasts and a buffet. The friendly staff and frequent cleaning with towel changes left the warmest memories of the hotel. I highly recommend it.
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webcrypt
Level 15 Local Expert
April 19
Convenient location, near the Arbat: there is a place to walk in the evening. There is a grocery store and exchangers nearby. And in the morning, amazingly delicious semolina porridge :) Respect for the chefs who cook it.
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Валич
Level 8 Local Expert
February 24, 2023
Особенность Уюта, это тишина в центре города. Очень хорошее расположение. Супер чистота и качественная уборка. Отличные завтраки. Чуть быстрее столы убирать, меньше в телефонах сидеть и вообще оценка пять. При этом не понятна политика руководства. Заселение раньше 14.00 ты должен оплатить сутки проживания!!! Блин это как, а что нельзя организовать почасовую оплату за ранний или поздний выезд? Понятно, если в Алматы проходит мировой симпозиум и все номера на расхват, но в обычной, не чем не примечательной ситуации, когда да есть свободные номера, можно доплату и по часам сделать) Я рекомендую. Хорошая гостиница, хороший персонал, отличные условия
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Олеся
Level 7 Local Expert
March 31
Good afternoon. We stayed here in the summer of 2023, and happened to be at this hotel due to circumstances.
The staff are very responsive and were happy to help in various situations. The breakfasts were delicious, the room was clean. We also used the laundry room, everything is done quickly. I had a pleasant impression about the hotel.
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Alexey Burakov
Level 8 Local Expert
July 13
Nice hotel. Delicious breakfast. The rooms have comfortable beds. The location of the hotel is in a quiet location, which gives you the opportunity to sleep after a busy day
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Виталий Шварц
Level 8 Local Expert
April 7
The kitchen is good - there is a lot to eat, delicious, lunch can be brought to the room (if you did not come, overslept, etc.) the staff is caring, I especially liked the bartender, a sociable responsive guy, makes coffee well, and in general it was nice to spend time there on a business trip.
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Надежда Рыбакова
Level 14 Local Expert
June 12
A great hotel. The rooms are large and spacious, well furnished. Minus one small breakfast restaurant.
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Татьяна К.
Level 4 Local Expert
March 10
The hotel is very nice, the room is small but cozy. There are mosquito nets on the windows.
The staff is friendly. The choice of food for breakfast is large, the room is small, you need to look for a free place.
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Глеб Иванкин
Level 7 Local Expert
June 5, 2023
"Домашний" отель оправдывающий на все 100 процентов свое название "Уют". Алмалинский район, в пешей доступности метро Жибек Жолы, пешеходная зона "Арбат", в окружении магазинов, магазинчиков, кафешек, закусочных и прекрасной кондитерской, в которой готовят вкусные пирожные и торты. Дружелюбный персонал, вежливые сотрудники. Своя небольшая парковка, Завтраки очень хорошие. В номерах: чисто, белье свежее, шумоизоляция в номерах на высшем уровне.
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Юрий
Level 12 Local Expert
September 6
The hotel is quiet, the rooms are cleaned, it is normal to spend the night.
Minuses:
There is simply no food at breakfast, a crowd of people, tables are littered with dirty dishes.
The rooms have a smell, probably because of the carpet. The bathroom has a strange layout, the toilet is placed right next to the sink, although there is a lot of space around. When you wash your face, you rest against the toilet.
Upon departure, guests are humiliated by checking the minibar.
Resume:
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Денис
Level 5 Local Expert
October 1
A great hotel with a great restaurant.
The only drawback is that they do not provide an iron and ironing board in the room. But there is an ironing room.
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Константин Челышев
Level 10 Local Expert
April 12
Comfort is comfort.A great small hotel in the city center.Everything is within walking distance.The price-quality corresponds to
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N D
Level 9 Local Expert
August 12
Good rooms, located in the courtyards, which is why it is not noisy, birds chirp in the morning. One problem is that the restaurant is very small and it is sometimes difficult to find a free table (or even a chair to sit down with someone) for breakfast
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Беслан
Level 14 Local Expert
September 13
I rented a junior suite. there is no iron, little water is released. Breakfast for three. Sign up for a sauna or a swimming pool is like a lottery.Unfortunately, I have not been able to use additional services. During the 4 days of stay, I did not hear from the staff either hello or goodbye.
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SPE
Level 9 Local Expert
December 13, 2023
I was on a private trip for a week. The location is great - the center is within walking distance. Clean, cozy, wonderful sauna (you need to sign up, according to the first person who signed up, the sauna becomes either female or male for an hour, there is a Jacuzzi-I did not use it). Very high-quality breakfasts with a wide range of dishes. We had dinner at the restaurant in the evening. It was expensive, but everything was very tasty. The staff is attentive and professional, all issues that arose during different shifts of administrators were resolved promptly (postponing breakfast, adjusting the faucet, selecting a larger bathrobe, etc.). Many thanks to everyone who made my stay comfortable, and I will definitely come again!
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Федор Сумкин С.
Level 14 Local Expert
May 15
A nice hotel, tomorrow is not a bad day. there is nothing to complain about, everything is clean, cozy, delicious. But without the Wow effect.
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Вадим Стребков
Level 14 Local Expert
March 6
I liked everything very much. Thank you for the reception and help. Excellent hotel near the center. The staff is polite and helpful. Thanks again.
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Евгений Першин
Level 6 Local Expert
August 3
Excellent breakfasts. Comfortable rooms. The room is cleaned every day. Convenient location.
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sergei stenin
Level 5 Local Expert
June 12
A good hotel, an excellent breakfast buffet, the staff is polite. I didn't notice any disadvantages.
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Анастасия Власова
Level 7 Local Expert
November 19, 2023
The hotel is really Cozy. They meet you right from the taxi, pick up a heavy suitcase and then there is no chance to be disappointed in the hotel. I lived for a full 7 days, there was not a single complaint: fresh towels, water, dental kit, etc. are in the room every day. The ironing room is on the first floor, but if anything, an iron and a board are ready to bring to the room. Sockets right at the headboard! The elevator has a huge beautiful mirror on each floor — so that you don't doubt exactly how you look before exiting.
You can leave your suitcase for at least a whole day before departure.
The only thing that could be improved was breakfast. There was a great shortage of fresh vegetables and fruits, but what there is is already colorful and delicious in itself. I definitely recommend it.
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Stanislav Zubarev
Level 5 Local Expert
April 29, 2023
Отличный отель, номера на хорошие полновесные 4 звезды, очень удобные матрас-кровать, всегда есть горячая вода, регулярная уборка номеров. Вопросы исключительно к завтракам, хотелось-бы разнообразнее... Да, есть спорт-зал, баня- в этом плане всё 👍👏
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Peter Schwarz
Level 13 Local Expert
October 16, 2023
I fell for the good reviews. We stayed here for 5 nights in October. One of the advantages is adequate staff who helped solve the issue when Yandex.Travel just gave up on me.
Of the minuses: I'll start with the most savory. You will not have to have breakfast alone. Cockroaches are slowly walking around on the distribution tables like at home. After our voiced shock, one cockroach was habitually crushed by the waiter, but the rest were not confused. They didn't have breakfast at the hotel anymore. They tried to refuse breakfast, but "it's impossible, they are included in the price."
Further from the unpleasant little things: very noisy rooms. Draining water from neighbors, footsteps from above, conversations from the side and from the corridor - all this does not add Comfort. We were unlucky enough to live above the veranda of a hotel restaurant. So with all the strictness of the "smoking policy of the hotel", all the smells penetrated into our rooms through the balcony door open for ventilation. With the door closed, it's stuffy.
Good staff. But the hotel itself is clearly for unassuming guests. I'm not coming back.
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Nodirbek Kukanov
Level 6 Local Expert
November 7, 2023
And so, I have been familiar with the hotel since 2022. The hotel building in the middle of a residential building. Check-in from Gogol (since this is a one-way street). If you go up Sakena Seifullina from the bottom, then there is no turn to the left. You will need to drive up another traffic light and turn around.
The management of the company arriving in Almaty live here. I have not personally lived, but I will tell you from observations. If you arrived in your own or rented car, the security guard will be helped with parking. There are few of them, but a solution can be found on the spot. There is a shuttle service around the city and from/to the airport and railway stations. As I remember, the standard starts from 40,000 tenge (40k) and luxury up to 72,000 tenge (72k), of course for two. A tourist tax is charged for foreigners. Payment separately. The cost for today is 1.725 tenge per day, regardless of citizenship or age (only in this hotel I heard this, in others there were and there was no such fee).
If you want to eat oriental cuisine perfectly, I advise you to walk a couple of traffic lights up Seifullina, then you will stumble into the Navat restaurant, where every evening at 20:00 the waiters of this institution will dance for you to the national melody.
Below are a couple of traffic lights along Seifullina Mega Park shopping center. It is open until 22:00 (except for the cinema). If you suddenly found yourself near the shopping center and wanted Uzbek pilaf, then at the corner of Mametov/Seifullina has a Max Plov, where there are 2 types of pilaf: Tashkent and Samarkand. I highly recommend it.
If you want to exchange currency, then there are exchangers up from Gogol up Seifullin to Tole bi on the left side of the street.
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Алексей Киселев
Level 25 Local Expert
July 13
Lovely hotel, friendly staff. I was on a business trip and I am very glad that I chose this hotel.
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Elena St
Level 11 Local Expert
July 28
I've stayed here twice, and each time my hair is in the bathroom. When asked to clean up, the reaction is surprise) the room is normal, the mattress and pillows are excellent, the breakfast is good.
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Sergey U.
Level 11 Local Expert
August 18, 2022
Хороший отель и хорошее месторасположение! Завтрак шведский стол, разнообразный, вкусный и сытный! Завтрак понравился! Весь персонал отеля классный, приветливый всегда рад помочь, подсказать и проконсультировать! Чистота везде, по всему периметру, в номере, в гостинице и на парковке! В номере уборка и смена белья каждый день! Удобная кровать. В номере всегда есть бутилированная вода 0,5л., большой выбор в баре, холодильник заполнен))
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Vladimir KS
Level 6 Local Expert
June 18
Everything is great!!
It's really cozy!!
One disadvantage is that there is not enough space in the restaurant for breakfast.
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Денис Чернай
Level 6 Local Expert
May 4
A good location for connoisseurs of the old part of the city. Price / quality .
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Екатерина софронова
Level 6 Local Expert
August 20, 2022
Проезжали с мужем Алматы,решили остановится в этом отели. Засели быстро,персонал вежливый,все показали,что где находится. Отель находится рядом с центром, очень удобно. Номер чистый,уютный,есть шторы блекаут, полотенца,тапочки,мыльный набор,чайный набор,телевизор, кондиционер,фен и даже бесплатный вай фай. В отеле есть фитнес зал,можно тренироватся и отдыхать. Кстати еда понравилась,разнообразное меню.Остановились мы на несколько дней,поэтому за все время проживания нам все понравилось. Рекомендую.
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Павел Беркс
Level 14 Local Expert
August 11
A normal hotel. Breakfast is very, very weak. The rooms are not bad. The location is good.
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Ольга Иванова
Level 7 Local Expert
April 28, 2023
В целом, хороший отель. На 4 звезды немного не дотягивает, но твердея хорошая 3*. В номере все что нужно, халат, тапочки, гигиенические средства, чисто. Из минусов не открывалось окно, только форточка на 2 пальца, поэтому душно, плохой фен, почти не сушит и одна гладильная комната. Расположен внутри жилых домов, но расположение хорошее, центр.
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Ольга Семенова
Level 6 Local Expert
September 29, 2023
A fairly clean and cozy hotel, but it does not reach 4 🌟…
Repairs and furniture require updating, shower accessories were not fully provided, the key to the room was constantly lost, cleaning is also... on the 3rd
There is a restaurant-dining room downstairs, just with cosmic prices…
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Елена Чернова
Level 3 Local Expert
February 16
The service is decent, the staff is friendly, the rooms are comfortable, the food is delicious, clean, really cozy!
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Alena Sokolina
Level 18 Local Expert
November 24, 2022
Классная гостиница. Ехала с опаской, прочитала пару страшных отзывов.
Жила в стандартном номере. Из минусов могу выделить только интерьер и не очень чистый ковролин в номере.
Из плюсов - постель и ванна чистые, есть халат, тапочки, вода, кондей. Уборка каждый день. В отеле есть завтраки (на мой вкус они не очень), баня, ресторан, прачечная. Так же есть компьютер с принтером для гостей, это бесплатно. Меня очень выручил этот компьютер пару раз❣️
Персонал - супер отзывчивый и приятный
Рекомендую
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Катерина А
Level 10 Local Expert
June 9
A cozy hotel, clean, delicious breakfasts, friendly staff.
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Валерий
Level 7 Local Expert
June 1
The administration, the staff, the restaurant, it's really cozy here.👍👍👍
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Viacheslav B
Level 8 Local Expert
August 26
Average numbers. The plumbing is average. There is no delight from the hotel. The breakfasts are good.
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Malika
Level 8 Local Expert
June 26
We stayed twice, convenient location in the city center, good service, average food, it was possible not to take breakfast.
The cleanliness of the room was normal one time, the other time it was a little dusty, I had to wipe it.
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oleg li
Level 7 Local Expert
January 26
A Soviet-style hotel.
The breakfast is hearty.
Cleaning every day is great.
The reception is 24-hour and helpful.
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Эдуард Лукьянов
Level 9 Local Expert
August 21
The rooms are quite comfortable, but the cleaning leaves much to be desired. The sound insulation is at zero, you can hear the whole corridor and the neighbors. The breakfast is modest, you will not stay hungry, but do not count on high-quality food - everything is at a minimum. Service and food in the restaurant on the 3rd floor, at the level of a distant village. To my regret and deep disappointment.
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Anonymous review
February 12, 2023
Отличный, небольшой и уютный отель, персонал приветливый и радушный. Парковка небольшая, вид из номера на соседнее здание. В отличии от большинства отелей тепло.