Vizit-Tour

4.7

1091 rating

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Ekaterina Kovalenko

Level 6 Local Expert

Positive: Ticket price In most cases, compliance with the arrival time As a rule, the staff is polite Minuses: They may delay the flight and at the same time not provide passengers with a sanitary stop, and people must wait for a sanitary stop for 5 hours when leaving Bobruisk. The numbers are not always attached to the luggage I use it often and once the staff decided not to give out things, but just open the doors of the luggage compartment and move away, and the passengers themselves came up and took out their things

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Елена Соловьева

Level 4 Local Expert

They warn about the postponement of the flight from 19.30 to 00.30 (the next day) 2 hours before departure. We bought a ticket in advance for the plane. I had to urgently look for a way to get to Moscow in order to make it.

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Ирина П.

Level 2 Local Expert

The toilet is not working, it's cold halfway down the bus, the tables on the backs of the chairs open with a bang, the whole bus is filled with sound.

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Андрей гончар

Level 2 Local Expert

We went to Warsaw on 05/29/2024 there and back, good drivers, everything works, we go again on 08/29 we choose a visit tour definitely

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Виктория Романова

Level 7 Local Expert

Convenient service, I bought a ticket from Bobruisk to Moscow through the website, quickly, clearly, everything is explained in case of cancellation, about the place, in general, all the details. I also liked the bus itself, it was high, the seats were comfortable, I went in December in the cold, it was warm, there is charging and Wi-Fi. I definitely recommend it!

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Катюша Бараночникова

Level 9 Local Expert

A terrible carrier company, the driver is God there!, swaps passengers, looking at the tickets purchased in advance, as well as the extra tickets are sold (in a 14-seater minibus (Mogilev-Peter) they sold a ticket with a seat of 15), the driver's boorish treatment!!!! I do not advise anyone

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Никита Терехов Викторович

Level 8 Local Expert

The staff is polite, the prices are stable, they warn about flight delays and then it is rare (delay). The buses have Wi-Fi, charging, air conditioning. Stops every 2-4 hours , and try to choose parking lots with a free toilet .

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Виктория Гаврилкина

Level 3 Local Expert

Disgusting company, disgusting attitude. The bus broke down at night, everyone was standing in the cold. We stopped 2 times at a gas station with non-working toilets. The attitude of the drivers couldn't be worse. There were no booked tickets when the reservation was confirmed by phone several times before. During the trip, no one explained or announced anything. It's ugly! Visit tour bottom.

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Ольга Сергеева

Level 4 Local Expert

I would like to express my deep gratitude to the Visit Tour company and personally to Lilia Mikhailova. Lilia, thank you for the excellent organization of the tour, an amazingly interesting, informative and such a versatile route. Together with you, we all managed not only to get to know Moscow, but also to love it, and also wanted to return there. There were indelible impressions for a lifetime. Lilia is a smart girl and a professional in her favorite business. He is a very sincere, patient, positive and literate person. She treated each tourist as her own, helped and supported in everything. Thank you again. I hope our cooperation will be long-lasting. God bless you.

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Level 4 Local Expert

It's terrible! We bought a ticket, sat at the train station all night, waited for the trip. there were no flights before, and as a result, the bus changed the place of departure, I did not receive an SMS. 6 people got in this way with me. The company does not answer calls, the phones are silent (If you want to ruin everything, buy a ticket from them.

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Александр Афанасьев

Level 7 Local Expert

The buses are comfortable, clean and cozy in the cabin, the drivers are friendly and responsive, the movement is on schedule +- 20 minutes. I advise everyone who goes to Belarus and back, just look carefully at the route.

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Инкогнито 2923

Level 2 Local Expert

I was traveling from Bobruisk to Moscow on January 29 . Everything is great. Quiet, calm, and everything is on time. The drivers are friendly and professional . Thank you.

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Cirillo

Level 10 Local Expert

A good bus company, there were no problems with tickets, we went to Moscow and Kiev. The drivers are good, they quickly find justice with inadequate passengers. A couple of times there were cases when drunk passengers interfered with others. One harsh but correct warning from the driver about the landing of an inadequate passenger and everything subsided. The buses are good and clean. Drivers have always helped passengers in case of difficulties. I also want to mention that a person who constantly travels by bus said "this is the best company, even ecoline is much worse."

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Татьяна

Level 15 Local Expert

Thank you for an interesting tour on 28.07. Excellent guide! A convenient bus!

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Лиля Котова

Level 5 Local Expert

Several times they just dropped us off and told us to wait for another bus, at 9 and 6 o'clock. This is not the norm

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Полина Критских

Level 2 Local Expert

Good company. For almost 6 years I have been driving their buses on the way Moscow-Bobruisk. There have never been delays. In September 2023, the trip was on new double-decker buses, among the disadvantages: small shelves for hand luggage and lack of charging (depends on the bus). Convenient website, good support. Overall, I'm happy. I recommend.

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Артём М.

Level 6 Local Expert

The trip took place on 08/14.23, Minsk-Moscow, bus 8008. At 19:10 the bus was supposed to arrive, but it was late, and all passengers had to wait. The bus arrived at the wrong platform, there was confusion and a long loading, they left 40 minutes late. The cabin is ancient and cramped like charter flights and, by the way, you don't have to write that you have Wi-Fi on board if you don't have it. Before the border, the driver did not coordinate the route change with the control room, as a result, they stood in a meaningless traffic jam on Krasnaya Gorka for two hours. At sanitary stops, the driver hurried passengers who, with dazed eyes, were trying to get into the queue for the toilet at the gas station, in parallel to stuff some food into themselves and smoke. When the bus started in traffic and after the first stop, it was violently shaking and jerking, which indicates the problem of untimely maintenance. If I were the regulator of the international bus transportation market, I would pay close attention to this office.

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Лена Алехно

Level 4 Local Expert

Excellent, responsible trip organization. Everything is clear on time. Polite, high-quality service.

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Леонид Шатило

Level 20 Local Expert

The office was once wonderful, however, as practice shows, the quality has deteriorated over the years. The saddest thing is that this carrier does not undertake obligations to deliver passengers on schedule. You will usually be late to your destination, although there have been cases of arriving early. All this entails additional costs for handing over tickets and buying new ones (if you are traveling with a transfer). The tickets state that the carrier has the right not to provide any of the listed services (Wi-Fi, toilet, etc.) and also indicate that the bus may not arrive on time, but it is unclear how long it may take! I DEFINITELY DO NOT RECOMMEND using this carrier if you have a transfer!!!!

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Ольга К.

Level 4 Local Expert

I bought an electronic ticket for my husband from Moscow to Mogilev. The last flight, time 22;30. The husband did not figure out that the bus was Moscow-Bobruisk, Moscow-Mogilev was waiting. The bus is gone. All the passenger's details are on the ticket, so why didn't they call the specified phone number if the passenger didn't show up? The bus station was closed, the man spent the night on the street.

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Екатерина К.💬

Level 9 Local Expert

Disgusting attitude towards passengers. I was traveling from Moscow to Minsk. On the way to the station, force majeure happened, realizing that they were 5 minutes late, I called both the support service and the station to wait at least a little, eventually they left and did not wait a minute. They also refused to return at least part of the cost. Of course, it's good for them)) It's better to go by some kind of Eurotrans than with such an attitude towards passengers. Although it probably depends on the mood of the drivers - there were cases that they waited for 10 minutes

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Юлия Заварзина

Level 9 Local Expert

The quality of the company's services has decreased significantly. Drivers, with rare exceptions, can respond sharply and are always in a bad mood

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Юрий П

Level 4 Local Expert

Good service, friendly staff, clean comfortable buses

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Сергей Г.

Level 3 Local Expert

I want to share information on the quality of passenger service by the Visit-Tour company. I bought a ticket from them on October 11, 2023 on the vt website.by for a flight on November 19, 2023 on the route Poznan – Minsk. Departure time from Poznan is at 13:00 local time. On the day of the trip on 19.11.23 at 10:00, an SMS came to the phone with the bus number and a wish for a good trip, which was pleasantly surprised. Arriving at the bus station of Poznan at 12-20, this flight was not indicated on the scoreboard. After waiting until 12-45, they began to find out at the bus station information about the departure of the bus and it turned out that there was no such flight and there would not be!!!!!! Calling the carrier's operator, he said that the flight was canceled and simply apologized for the inconvenience, offering to refund the money. This is the level of an international road carrier!!!!!! Dear Visit-Tour! How can passengers be treated like this??? Do not notify about flight cancellations? Don't send any information to the phone??? Complete irresponsibility and disregard for passengers .... I do not recommend anyone to deal with this company.

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Юрий

Level 10 Local Expert

Clean buses, qualified drivers. But this does not apply to the flights that they gave to their Russian colleagues. Buses with Russian numbers on the flights of this company are not equipped with video surveillance. And freight forwarders do what they want. They can get you off the flight just because they thought you smelled like alcohol.

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monali@tut.by

Level 2 Local Expert

The carrier of the SODO "Visit-Tour". On October 18, due to the delay of the plane, there was a chance of missing the bus on the route Katowice-Minsk, we contacted the support service of the Visit Tour and asked to wait a little for 2 people, we were told that the driver would not wait more than THREE minutes. We were counting on these THREE minutes! The POLISH taxi driver brought us to the bus station on time with incredible efforts, we thank him. But the Belarusian driver of the Visit Tour did not even expect passengers for 30 SECONDS, on the route for 120 € for 2 tickets. I had to run after the bus. Very INATTENTIVE attitude to customers, only negative impressions remained.

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Евгений Володькин

Level 10 Local Expert

Just one question for the management.Why are there such dead cars on the Bobruisk-Moscow route?

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Анна

Level 6 Local Expert

The horror!!! Do not contact us here!! We bought a ticket from Moscow to Minsk. When we arrived at the bus station, it turned out that it was not on the list!! They were not allowed on the bus!!! Although there was a ticket!!! It was unclear what to do!! I had to buy a new ticket!!! Disgusting!!!

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Вероника неизвестно

Level 4 Local Expert

We bought tickets for the flight Brest -Warsaw on 01/24/2024. The bus was 55 minutes late. We wanted to hand over tickets to buy for another flight, but the ticket office refused. They called the call center and didn't answer the phone.Upon arrival of the bus, since the seats on the tickets do not indicate, we asked the drivers which seats are available, they replied look for yourself, it turned out to be problematic because there was no light in the cabin and it was packed with passengers who were sleeping. Somehow they found , as it were , empty seats in the very last row , there was a very fat man sitting on three seats at once , who refused to move over and sit on one seat . I had to squeeze into the halves of the seats on both sides, where more passengers were sitting on the sides. God forbid, such a long-distance train to travel in such conditions! Definitely, we will not travel with this carrier anymore and we do not recommend it to other passengers!

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Марина Цыганкова

Level 9 Local Expert

Very convenient. Everyone is always polite, and they answer even dumb questions with patience

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Светлана Микула

Level 5 Local Expert

Excellent buses, clean and comfortable. Polite drivers. Punctual.

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Татьяна Наруцкая

Level 3 Local Expert

Terrible carrier. People, if you think that all the troubles now are from queues at the border, from the poor work of the customs services, then this is not so. At least there you know that long queues can wait for you. But when the carrier lets you down, that's terrible. Because the Visit tour sent a bus on 15.08.2023 to the route with unformulated insurance documents (or incorrectly issued, assuming maybe it will take a ride, but no, it didn't). Then the passengers lent the driver money for insurance so that the bus would not be turned back. Of the two drivers, one is new, went on a flight for the first time, the other is neither fish nor meat, did not even deign to apologize to the passengers. People were furious. The result of all this is as follows: +3+ hours at the border, lost time and my sister with a small child missed the bus from Warsaw. Then her relatives bought tickets for 160 euros, and this, as you understand, is additional expenses + it is still hard mentally.

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Инна Алексеевна

Level 9 Local Expert

We went on excursions by bus of this organization. The drivers are experienced, neat, cultured. The bus is clean, well maintained. I recommend it!

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Анастасия Ефимова

Level 4 Local Expert

I'm going to Vitebsk right now (from St. Petersburg).Seat 55, THE air conditioner is LEAKING.It flows so that it is impossible to sit. It 's like they're pissing on you and it 's not a joke .Drive until five in the morning, it's 00:48.I'm afraid to imagine what happens in rainy weather. Many thanks to the drivers, there are no seats, but they put me ahead out of desperation. They say that they have said many times that the air conditioner is faulty, but tickets are still being sold.It's not the case. Guys, solve the problem, it's just terrible.

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Крис Ло

Level 11 Local Expert

On February 21, during a trip from Bobruisk to Moscow, a bus broke down, and we waited for another one and a half hours. During a trip from Moscow to Bobruisk on March 22, the bus broke down again. So the question is, do your buses pass THAT way before departure? If so, what kind of breakage? Why do people have to suffer because of someone else's irresponsibility? Your transportation is used by both people with children and the elderly, don't you really care?

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Андрей С

Level 11 Local Expert

The buses are good and comfortable. There is no WiFi. The drivers drive the bus carefully and smoothly. The biggest disadvantage is that the waiting room on Pushkin 151 is closed. Therefore, 3 stars.

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Владислав

Level 11 Local Expert

I went to Moscow from Minsk by bus of this company. Despite a number of negative reviews, I really liked their service. On the day of departure, they sent the platform number and bus number in an SMS. We arrived, everything is fine, without delay. Thanks

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Татьяна Саульченко

Level 6 Local Expert

I will write this on all business trips, because it doesn't fit in any gate! We booked tickets a month in advance, (Bobruisk-St. Petersburg) Firstly, we ordered 3 seats next to 13,14,15, but the "girls" got something mixed up there (although they ordered an electronic ticket) as one of the drivers told us and we have seats 6, 13 and 14, we did not sit in our seats because they were free, no one warned about this in advance. So also the driver is rude, we arrived in Orsha and the driver says, I quote, "So, Mogilev residents, I can offer 11, 12 and 6, nearby" I asked him why we couldn't stay in these places, and his answer struck me as "people will be sitting there," but aren't we people? Dear bosses, such "drivers" cannot work with people!!! We left at 20:00, from the Mogilev bus station. Be kind, do not let such drivers get to work with people!!! Also, the driver drives unsafe, 90 km / h is required, and he drives 100 km / h. Also, the driver who was driving ate bread and washed it down with kvass. Excuse me, he was talking to his partner, while looking at him, even though he was driving. This is already crossing any boundaries, it's too much, okay about the seats, but eating and drinking WHILE DRIVING is too much.

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Николай Р.

Level 16 Local Expert

A good carrier if you need to go to Moscow or St. Petersburg. The buses are comfortable, but for tall people the seats are very close... and so all the stewards are polite and will help with questions,

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Александр Сериков

Level 5 Local Expert

There are a lot of options for what you can ride. So choose any of them except for this carrier. Vizit-tour is not just a bad carrier, it is the height of unprofessionalism, disgusting service and terrible conditions. The only thing that's OK there is the price, but personally I've had enough, it's better to pay a little more than to feed the incompetents.

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Юлия Чиркова

Level 2 Local Expert

I was traveling from St. Petersburg to Bobruisk, the bus was terrible, packed, no norms! The service is terrible, there are not even garbage bags, not to mention tea and coffee and a toilet. The stops are endless, there is no rest. The seats are terrible, everything is dirty. The heating in the cabin is like in a bathhouse, when asked to turn off, it blows incredibly from the windows! For that kind of money, it's just a nightmare! Fortunately, there is something to compare it with!!! For much less money, you can drive with all the amenities. I will never contact you again!

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Юля П.

Level 3 Local Expert

The squalor. There is no customer orientation, zero interest and desire to help the passenger from the dispatcher and the driver. The main thing for this carrier is to rip off the money, and after that he doesn't give a damn what happens next with the passenger's trip. 0 out of 10. Disgusting.

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Вячеслав М.

Level 3 Local Expert

Everything is fine, friendly guides, excellent drivers, we arrive to our destination quickly and on time, comfortable buses. There is a small minus-this is an Internet outage and it happens that the heating is turned off and because of this, it is cool on the bus in the cold season. I am mostly satisfied with this tour agency. 👍

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Дима Бегун

Level 6 Local Expert

Everything is very good polite drivers clean bus I liked everything very much I will continue to use the services of your company

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Подрез Александр

Level 4 Local Expert

I would like to note that until 12/22/2024, I had been using the services of the Visit Tour company for the past six years, and I was satisfied that this carrier stopped at the territory of the Krupsky district without any problems, namely in the vicinity of D. There is a plisa on the m 1 highway, in a lighted parking lot for disembarking passengers, or for boarding, but on 12/27/2024 at 22.01 I left the Novyasenskaya bus station with this carrier, the driver immediately told me that he would not stop at the territory of the Krupsky district, although I tried to explain to him that there had been no problems before about stopping with The drivers did not have a lighted parking area there, and this stop will only take one minute. In this connection, I had to get off at Orsha and continue my journey by electric train to Krupki. Although after we left St. Novoyasenskaya, the bus stopped at the territory of the Moscow region and passengers boarded, although there is no scheduled stop there. After this incident, I will plan my further trips, if possible, not with the Visit Tour company. As well as passengers who travel to Tolochinsky district, or to other places where there are no stops, it is necessary to take into account the above fact, although there were no problems with stops for disembarking and boarding passengers until the above moment.

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Елена Ф.

Level 3 Local Expert

Recently, my daughter had to use the services of a Business tour for a trip to St. Petersburg. To say that it was disgusting is to say nothing. Not only was the bus late for boarding in Bobruisk, but the bus also arrived in St. Petersburg with a crazy delay... strange stops along the way. The attitude of the staff... There are no words. Farther. From St. Petersburg-the same trouble. The bus should arrive in Bobruisk at 9 a.m. What was my indignation when my daughter wrote at 7 a.m. that they hadn't even reached Orsha!!! Tell me, what if you had bought train tickets to go somewhere later? What is the attitude towards people? In general, the desire to establish a service...

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Себастьян Перейро

Level 5 Local Expert

A visit Tour , I can't say anything good. Goofy drivers, call center specialists can't solve issues. Even when traveling on a new bus, they manage to minimize the comfort of movement by raising the air temperature until the entire bus sweats, and then the machine cools down a little, and then a sweaty bath again. The loyalty of the Tour Visit to customers is two. The desire to be better for people is one. There is only one nanoplusic, the ticket price. But if there were train tickets (swallow) available, it would be better a little more expensive, but much more comfortable and pleasant.

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Екатерина Тимохина

Level 4 Local Expert

People who are professional in their work! Polite and competent, especially the drivers of the Moscow-Bobruisk route)) in the office they will also always explain and tell and advise.. In general, I really liked the attitude. Thanks

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КОЛЯН _______

Level 4 Local Expert

Overall, excellent service, but during the holidays, the ticket price from 95 rubles flew into space, with a cost of 165...

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Наталья Ребенок

Level 4 Local Expert

I went to Moscow on 19.07, very polite drivers, a comfortable trip Thanks!

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Vizit-Tour

326 reviews