Rahat Palace Hotel
562 reviews
March 22
Reception made us wait too long, however the conditions are nice
1
June 13
Normal
1
March 29, 2023
Good value for money
December 21
A peculiar hotel. The location is excellent. I liked everything inside the hotel too. There is even a gym. But the rooms are tired. Very tired. The furniture is shabby, the elevators are old. In general, the hotel needs renovation and renovation. Tomorrow is great. Everything is delicious. The products are good. The cooks cook scrambled eggs very sad. The staff at the restaurant and at the reception are very helpful and friendly. The service is at a good level. I also liked the location of the hotel and the view from the room. He lived on the 9th floor. Very good. The view was of the circus. Everything is clean. The number of kits and their condition (razor kids dental) are all excellent. But repairs are needed right now.
See original · Русский
October 6
An excellent hotel with a spa, swimming pool, restaurants and conference rooms, as well as a beauty salon, shops and its own territory. Slightly tired rooms compensate for the efforts of the staff. A variety of breakfasts, especially the cook for cooking scrambled eggs and omelets Angela- fast, high-quality, delicious!
See original · Русский
July 8
I got a room on the 10th floor with a stunning view of the mountains.
The hotel itself is clean, cozy, very polite staff, the rooms are clean, there are all disposable appliances.
It can be seen that the furniture is slightly patched, but everything works and everything is fine.
Great coffee at the cafe in the lobby
See original · Русский
1
1
August 19
A great hotel in Almaty. Green, chic beds with snow-white linen, an interesting atrium, delicious breakfasts and good restaurants nearby. Of the minuses, the carpet is completely dead, the furniture is worn out, both in the corridors and in the rooms. But I think the management knows about it. If they change it, they will not have a price!
See original · Русский
September 1
Nice hotel. We stayed here with my husband. On the ground floor there is a gym, a spa area (massage, sauna), food and breakfast are always on top, very pleasant staff will always help. I recommend a hotel!
See original · Русский
December 14
Nice hotel, slightly tired rooms, but everything is neat and well maintained. The thermal complex, where you can bask, is excellent and the breakfasts are normal!
See original · Русский
July 9
The hotel doesn't seem to be bad, it's beautiful, but there are problems with the room. Few people talk about this and few people will think that this is a problem, but THERE is NO OUTLET next to the bed, and THERE is NO OUTLET in the bathroom. You have to walk to the other end of the room to charge your phone. The TV is buggy terribly and the bathroom was cleaned terribly, so someone's black hair was in the Bathtub itself. Decide for yourself! But 5 stars is not worth it. Also, no one escorted me to the room, there was a heavy suitcase. A suite if anything
See original · Русский
1
December 12
One of the first hotels in Almaty. He has been working since 1995. It is currently undergoing reconstruction and renovation. Rooms, elevators, etc. are being updated. The background sound equipment has been updated to a modern one from the Audak company.
In general, not a bad hotel in our city.
See original · Русский
July 9
Comfortable rooms, cozy lobby, good service and kitchen. The breakfasts are also varied. I was there for a short time, but I can say that I recommend it for living.
See original · Русский
August 11
I did not rest in the hotel itself. We rented an office in the Rahat Palace Business Center. Very nice, clean. There are a lot of vacationers. A lot of foreigners. The staff looks diligent.
See original · Русский
November 19
The hotel is wonderful, as for me, everything is there, the staff is responsive, in general everything is wonderful, this is not the first time I have stayed in it! Just one moment, the breakfasts have become a little more modest!))
See original · Русский
July 24
This is a great hotel! Special respect for breakfast! It is very tasty and varied! The elevator is just a fairy tale, the photos in it are amazing!
See original · Русский
1
August 2
Thanks to the staff for the service, attention. Delicious breakfasts! The management is recommended to urgently repair the hotel, change the powders and air conditioners in the laundry room. The linen has just a terrible smell, it is not possible to enter the room....
See original · Русский
April 11, 2023
We came to this hotel several times on business trips. there was always a wonderful impression. and they always recommended him to friends. The location is very convenient, the atmosphere is cozy, the rooms are good, the restaurant is excellent and the service has always been excellent.
This time, something went wrong from the very arrival.
Firstly, they tried to put us in the same room with a colleague (despite the fact that there were two paid from the company), they eventually settled us in rooms on the second floor. And immediately the question arose - the star rating of the hotel and the star rating of the rooms by floor should not somehow correspond? previously, they did not settle below the 6th floor and everything was fine. a regular customer always had some compliments in the rooms. But that's okay. pampering, though pleasant. The second floor gave the impression of a 3-star hotel... both in terms of convenience and condition (dirty curtains and carpet, dead furniture, broken air conditioning. you can't go out on the balcony at all - dirt, some cables are laid ...) and maintenance.
Well, okay, we're settled. because it was late enough, they did not have time to change the money (there are problems with paying with cards), left a deposit at the reception, had dinner at the hotel restaurant (there are no complaints here! as always, it is delicious and beautiful, despite the prices. but it's worth it). the next morning we left for meetings, returned in the afternoon - we can't enter the rooms - the keys are locked. due to the fact that the amount of the deposit left slightly exceeded the bill for dinner at the restaurant! despite the fact that the accommodation was paid for the 2nd day, officially from the company. What is it?!
if earlier it was possible to close your eyes to some things because of the solid age of the hotel (the rather ancient furnishings of the rooms and the hotel itself), then at such moments - no. we will not go to this hotel again and certainly will not recommend it.
See original · Русский
3
December 10
I am delighted with this hotel, the most beautiful! An incredible hall with a glass ceiling, entrances to the rooms are located on balconies, no need to dive into uncomfortable corridors. The rooms are large, I had two balconies. The breakfasts are very tasty with a large selection
See original · Русский
February 19
The hotel is of a good European level. High-class service. The prices are affordable, the service is of high quality. A wide range of services for every taste. The rooms are comfortable. The staff is polite. Breakfast is more diverse than its European counterparts.
See original · Русский
December 6
Great hotel! Everything is at the highest level. The rooms are clean, the service is excellent. It would be more amazing if there were no price at all for breakfast.
See original · Русский
November 14
A good hotel, an excellent SPA, a lobby convenient for business meetings.
Of the disadvantages, repairs are necessary, although I haven't been in for a long time, maybe they have already been carried out.
See original · Русский
January 9
Nicely. Nice. Mountain view. Delicious - which is important. A very pleasant courtyard, glazed from above. In general, from the point of view of aesthetics, everything is fine in common places.
But the furniture in the rooms is very old: both Soviet-era models and the condition is simply decrepit. And it pretty much spoils the impression.
See original · Русский
September 24
The hotel is a little tired, the rooms have not been updated for a long time. The furniture is old. The staff is friendly. The location of the hotel is good. As a result, you can stop for 1-2 days
See original · Русский
October 13
I don't really understand why this hotel has a 5.0 rating on Yandex! The hotel rooms are clearly tired - the wallpaper is peeling, stains on the ceiling, sockets are falling out (room 4415 - look at it, administration). Plus, not all employees know how the hotel accepts payments (for example, that you can debit cards from a credit card that is provided online). I ordered a transfer, which is 3-4 times more expensive than a regular taxi, we drove at night - so the driver also went to the gas station with me, excellent service.
See original · Русский
November 21, 2023
Very wonderful, helpful, friendly staff. Cozy atmosphere, a lot of thoughtful details in the building itself. Great location. The modernization of the rooms is in full swing. The pool and the spa area have to rest there. It can be seen that the people working there are trying
See original · Русский
February 11
I liked that the reception is quick to respond to requests! The rooms are clean! Very warm! The food is varied and delicious. For every taste! That's it, great! Very helpful staff! 👍🏻👍🏻👍🏻
See original · Русский
3
1
February 15
A very cozy hotel. A beautiful bright hall with a restaurant. Lots of greenery. A good SPA area. It feels like you're in the tropics. The only drawback is the old room stock. If you update the rooms, it will be perfect.
See original · Русский
1
September 14
Once a wonderful, now noticeably tired hotel.
The pool, 2 small gyms and a good sauna brightens up general fatigue.
See original · Русский
December 21, 2023
A good hotel: clean rooms, a spacious lobby, delicious food in the restaurant and an ATM that accepts all popular cards. Great breakfasts! One disadvantage is that it's a long way from the airport. Otherwise, there are solid advantages and excellent service!
See original · Русский
1
December 3, 2023
The deluxe room is not worth the money. The breakfast is excellent, there is a restaurant and a cafe-bar 24 hours, a swimming pool and a hammam were included in the price. Conceptually old rooms, worn carpet and wallpaper, on arrival a compliment - a plate of fruit, biscuits, tea bags Ahmad, an old teapot. Smart TV does not load, YouTube slows down, then turns off completely. Samsung TV, mini fridge, no bar. Room service 24 hours.
Upon check-in, we had to call for additional cleaning - there was hair in the bathroom, an urn full of cigarette butts was not cleaned on the balcony. They brought a bottle of French wine as a compliment. The atmosphere is friendly, polite receptionists and the guys at the reception. In general, it is very atmospheric in the national style.
See original · Русский
1
September 26
Outwardly beautiful, the reception area is more or less, the breakfasts are excellent, the rooms have everything you need, but the rooms are obviously tired, the furniture is shabby, the palaces are creepy ...
I think the price for the room is too high.
See original · Русский
December 8, 2023
a very cool hotel. the age gives away the furniture, but the location, comfort and service outweigh this. I really liked that even at night you can have a delicious meal in the comfortable lobby bar. another advantage for those who travel for work is that there is a business center nearby with a bunch of meeting rooms and coworking.
See original · Русский
January 19
Everything is at the highest level, breakfasts, rooms, a choice of cuisine, I love your Caesar salad with salmon, coffee with coconut milk, spacious rooms with a clean bathroom. With numerous hangers, the wardrobe is comfortable, thanks separately for this! I liked absolutely everything! Thanks!
See original · Русский
2
March 29
Although Rahat remains one of the favorite hotels in Almaty, despite the fatigue of the rooms, this time it incredibly disappointed us.
The service is no longer the same. The check-in was waiting for 30-40 minutes, the employee at the reception was in no hurry. There is one dental kit, 2 sets of towels, 1 set of slippers in a room for 4 people.
The concierge was absent. The suitcases were dragged with her husband.
The SPA is not working. I was not warned about this. I saw the advertisement on the counter myself. We came here just for him. The price is the same and no buns for the inconvenience.
See original · Русский
1
May 18
The hotel is very beautiful inside and out. The territory is also good, they are planned for the Soviet luxury. But the numbers are as old as go...but mammoth plumbing leaks, furniture made of old chipboard, bent beds....maybe not all the rooms are like that, I don't know. Ours were like that. 3 for the discrepancy between the external pathos and the internal morally and physically outdated content.
See original · Русский
2
August 11
Conditional five stars - there is carpet, but it is stained and worn to holes
The rooms have a hairdryer from the last century
Staff does not pay attention to the do not disturb signs - he comes in when he wants to, or does not come at all.
Everything is shabby inside, the area is covered in weeds
A paddling pool for children.
The breakfast food is acceptable.
For three super stars!
See original · Русский
May 1
We considered this hotel for a conference. The halls are inconveniently located - one in the basement without windows, near the spa center, the other with a length through the hotel restaurant, which is very inconvenient. The renovation at the hotel is old. I won't say about the numbers, we didn't look at them. The interior of the hotel is interesting, the location is convenient, in the center
See original · Русский
1
April 8
A good hotel, but it is clear that the rooms and the interior are already "a little tired".. it's time to refresh and make repairs.. the location was good and the mountains were visible from the room.. good service and friendly staff. The overall impression is positive
See original · Русский
1
November 4
The hotel is beautiful, but the rooms are already battered and require renovation.
In some places, stains on the carpets, swollen furniture, plumbing does not work completely.
The location of the hotel is excellent.
Food is a great choice, high-quality and delicious
See original · Русский
February 7
I lived here for 4 months in 2016. It was a different time, of course, but everything was fine, the staff was attentive, the restaurant was delicious, the hall was decent, the location was convenient - and the metro is nearby and it's convenient to get by taxi
See original · Русский
October 7
Great! Service for 5! The pool is warm! The Jacuzzi and spa are great! Buffet-based meals don't have any words at all!
See original · Русский
June 5
I was in the hotel lobby. Very cozy, pleasant cafe, open late, inviting, cozy atmosphere, quiet music, good service.
See original · Русский
July 22
The rooms are clean, but still there is a smell in the room, the channels are working on the TV, the Internet is working well, breakfast is quite a good choice, the spa by the pool is not so clean and the pool itself is warm, on Monday there were a lot of people, as I realized there are a lot of permanent residents, -1⭐️ since it is still an old building
See original · Русский
June 29, 2023
A big plus in:
1. Breakfast
2. The interior of the hotel
3. Swimming pool
4. Friendly staff
5. Location of the hotel
Advantages of a Junior Suite room:
1. The bed is large and does not creak
2. Refrigerator, WiFi, 3 types of tea, pleasant gifts to guests in the form of cookies and apricots.
3. Two balconies and a beautiful view of the mountains and the park
Cons of a Junior Suite type room:
1. Not quite clean wallpaper (stained)
2. Lampshades on lamps are stained, rust in places.
3. The location of the sockets is not convenient
4. For 3 days of stay, the daily rate of drinking water was entered only 1 time
5. Put a sign on the bed for the need to change the linen. The sign was removed, the bed was made, but there was no change of linen
6. Glasses were left on the table after tea, after cleaning the room, the glasses were simply rinsed with water and turned over (tea circles remained)
7. There is no outlet in the bathroom, for example, for using a curling iron
In general, we were glad to visit here, we hope that the wishes will be taken into account and we will return here again.
See original · Русский
1
October 6, 2023
The hotel is original and very cozy. The repair is worn out, but everything is in satisfactory condition. Everything works, turns on and functions. I especially liked the built-in radio and the multiroom function (sound in the bathroom and room).The location is almost successful. If you go and walk, everything is not far. There is almost nothing interesting nearby, except for a circus and an amusement park. The food at the hotel is Delicious, but not varied. The spa center is magnificent, but it is open only from 10.00
See original · Русский
3
December 10, 2022
The hotel is very beautiful from the inside of the lobby - decorated in the form of a courtyard with trees and murmuring streams. Even on the floors there are a lot of greenery and trees.
Very friendly staff who will try to make your stay comfortable and fulfill any request. The people here are really good.
The room has a safe, kettle, water, bags of green and black tea, sugar.
The breakfasts are generally normal. There is a menu for vegetarians, although it is meager in vegetable protein. The fish slipped through once in five days. Lunch boxes at early check-out are one "economy" sandwich, apple, cupcake, bottle of water, so I recommend taking care of your dry rations on your own the day before, since there is also not much choice at the airport.
The numbers are for two, very much "tired". Not even in terms of design, but in terms of the condition of the furniture and flooring.
There are two sockets per room, both at the table, there are no bedside tables.
I do not recommend listening to the bedside radio, you may not realize that some channel is not working right now, and in the morning you will wake up at 6:00 to the sound of the radio. With the time difference, it's not very pleasant.
There are things that can be repaired in the room so as not to spoil the impression - a shower head in the bathroom that does not switch, for example. If the maids are cleaning, they should report such things further to the customer service.
The audibility from the corridor and between the rooms is present, as the bed was knocking at the neighbors it was heard well. And you can also hear when the maids clean the rooms at a very early check-out - how the vacuum cleaner makes noise and knocks on the floor.
The insulation of the window frame and balcony door also suffers. So you will hear the street. I think it can be cool here in winter at very low temperatures. But the battery in the room is adjustable.
There are several floor lamps in the room, but they do not give good light. For me, it's easier to turn on one light bulb on the ceiling and get good illumination than four floor lamps and sit in semi-darkness. The maids, too, I think, in this light it is difficult to see where the dust or crumbs are left in the refrigerator.
I gave three stars only for the good work of the staff.
See original · Русский
1
June 11, 2023
A decent hotel. Safety at height. Convenient parking. The cuisine is good, the pilaf is wonderful, the meat and fish kebabs are very tasty. The outdoor terrace is located high up, outsiders do not see visitors. Comfortable and comfortable rooms. And the location between the Circus and the Kasteev Museum.
See original · Русский
1
December 3, 2023
Nice hotel in the city center, metro nearby. Shopping centers and restaurants are nearby. The rooms are spacious, all amenities are available , the only thing is that ironing houses are not served in the room
See original · Русский
October 17
Quite a good hotel, with a convenient location.
Clean, pleasant and neat.
See original · Русский
February 7
Rahat Palace is one of the first high-class hotels opened back in the 90s in the then capital of Kazakhstan.
The central location, a high-rise atrium with galleries, transparent elevators, a yurt-shaped bar in the central hall, lots of greenery, comfortable rooms, high-quality service, delicious breakfasts. I stop with pleasure.
See original · Русский
