Belavia
516 reviews
January 23
Cuper
November 15
A good airline company for flights to the capital of the Republic of Belarus, good fast high-quality service for air passengers, well-trained staff, a wide range of ticket prices, there were no problems with this company.
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October 18
I really want to express my gratitude to the crew of flight 8116, which brought my family to Minsk from Antalya, on 10/13/2024 at 06.30, for professionalism, politeness, kindness and humanity! I especially want to thank flight attendant Olya Pavlovskaya for her skill in solving a very difficult tense emotional situation (she quickly calmed the child and adults too). Thank you Olga for your timely words, for your kindness and humanity! There are very few people like you in the world. I wish your life was also filled with love, health, success, luck and happiness!
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6
August 9
I flew on flight B2730 on 08/09/2024. Respect to the crew of the pilots. Great flight. Questions to the crew of flight attendants. At the same time, to all three of them. I don't fly often, but I still have something to compare it with. I have never met such "offended by life" flight attendants. During the entire flight, none of them forced a smile, so typical of flight attendants. There was a teenager sitting in front of me who started to feel sick. I flew as part of a group (without parents). At his request, one of the flight attendants brought the package to him and she was immediately blown away. Further, passing by repeatedly, they did not even turn their heads in his direction, and even more so they did not ask about his well-being until the end of the flight.. How is it?
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9
2
November 7
Here are two impressions I have, from time to time I take tickets at the box office and it never works out quickly (I tried different time options). The last case is indicative - on the one hand, I solved my questions - I came out with the right tickets, but on the other hand, I was 6th in line to the window, of which only 3 were open, 2 of them were, judging by the dialogue, familiar tour agents who nicely kept up a conversation with the operators (and time passed), and one of them was waiting for her client at all and thus completely occupied her workplace. The client eventually arrived 10 minutes later and only then did the registration begin. Customer orientation, you say (what a bright word), but the rest of the clients (including me) sat, accumulated and listened to this play in 2 acts, and my turn is number six and minus 35 minutes of my time before the window.
Neatly, cleanly, issues are solved, but I would like that the service was for the result, and not for "talking", of course we all have time and expensive, well, or open a few additional cash registers, thank you
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1
September 2
I came to exchange a ticket and a wonderful employee OKSANA TIKHONENKO herself offered me more favorable conditions, calculated and explained everything, thank you very much for the human approach, many thanks for your attentiveness and responsiveness!
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3
June 30
We flew in the summer of 2023 from St. Petersburg to Istanbul with an 18-hour transfer in Minsk and back. We purchased tickets online on the website, payment with Russian cards was successful. At that time, these were the most affordable tickets with luggage. We fly with a dog in the cabin, so we had to tinker with dog tickets, called the airline, found out the possibility of transporting an animal on a particular flight, after which we had to go to the only office of a travel agency in St. Petersburg - the official representative office of Belavia, to pay for the dog's transportation. One-way luggage was checked in directly to Istanbul in order to walk around Minsk light, on the way back, the suitcases were picked up in Minsk to put perfume from duty-free in them, and they were handed over again. The food on the flights was modest - a sandwich and drinks, on 1.5 hour flights - only drinks. There were Belarusian-made juices, tea, coffee, and lemonades. On the Istanbul-Minsk flight, we got seats without a window)) on it, we were shocked on the approach to Minsk, we got into a turbulent zone and air pits, it was very scary, the feeling that at high speed we were jumping through the clouds, jumping so that people started yelling loudly, and the luggage compartments opened, it was it was very scary, I thought everyone had arrived ... well, they were strapped in ... it lasted 2-3 minutes, but the whole life flew before my eyes, thanks to the pilots, we taxied and landed safely, no one was injured. It was scary to board the last flight after that, and as a bonus we got a plane with the World of Tanks livery. We flew perfectly, never even rocked.
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1
October 16
I would like to express my deep gratitude to the crew of flight 8116 Antalya - Minsk, who safely delivered us to Minsk at 06.30 on 13.10.2024.
I especially want to thank flight attendant Olga Pavlovskaya for her professionally performed duties (she was able to calm children and even adults very competently), as well as her kind, human qualities.
Thank you Olga!
There are very few people like you in our lives!
Sincerely Ilya!
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1
June 5
The work of the operators is beyond praise. Everything is patient and professional. But there are not enough seats. Not everyone needs them, but there are age-related citizens.
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July 1
Great company. No delays, check-in without unnecessary questions to the luggage, so everything is fast and professional. The on-board service and the flight attendants are great. Special thanks for their work.
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April 23
Good afternoon!!! I would like to thank the Belavia company from the bottom of my heart for the professional staff in my company!!!!We had a rest from 07.04 to 04/16.24 in the United Arab Emirates. And of course we were caught in a heavy downpour and flood. 17.04 we had to leave, the airport was full of chaos, thousands of people gathered in the waiting rooms to fly away. We watched our plane B2718 according to the program and saw how it circled over the airport with 6 more planes, making 7 circles, but could not land, they did not give the go-ahead. Probably there is no place.. Then we realized that he had flown to another Fujairah city and landed there. All this time, the representative of Belavia did not leave us, he supported us, joked with us... He brought us some water...after a while, he informed us that we were going to another city, where our plane landed and we would fly away from there. We were promptly put on 4 buses. They were fed and sent to a nearby airport. Until the last minute, the representative did not leave us until we boarded the plane. No one came out to Russian passengers and passengers from other countries from their companies at all, they were on their own...they came up to ours and asked for help.... The crew commander and our stewardess girls, it turns out they flew the second night...It's hard...but they were polite, smiled, and supported the passengers!!!!! It was very pleasant, there are just no words!!!!
If possible, please encourage them!! Thank you, we are proud of our AEROFLOT!!!!!!
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20
October 21
Very convenient location, it is always nice to buy tickets in the very center of the city, very polite and understanding staff, always clean
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March 3, 2023
Первый раз летела «Белавиа», первый раз в Минск из Санкт-Петербурга. Отличная авиакомпания, очень довольна, прилетели в срок, даже раньше, современный «компактный» самолет эмбраер, хотелось бы отметить бортпроводников, приятные, очаровательные девушки, очень приветливые и доброжелательные. Плюс чувствовалась компетентность, особенно при решении конфликтной ситуации с неадекватной пассажиркой, сидящей у аварийного выхода, отказывающейся убирать сумку в определенное международными правилами место. Стюардесса была на высоте во всех смыслах этого выражения, о чем я сообщила ей по прилету при выходе из самолета. На обратном пути бортпроводница очень учтиво и корректно определяла свои границы и границы крайне неприятного и поддатого пассажира. Сотрудницам просто респект, колоссальное терпение, выдержка и интеллигентность. Я была в восторге. Также, была удивлена (летели всего час), что нам предложили чай-кофе и десерт. Плюс классный, информативный журнал «Белавиа», запланировала новое путешествие благодаря ему)
Летаю достаточно много, есть с чем сравнить, поэтому было очень приятно удивлена. Так держать!
21
2
July 24
Good afternoon, thank you very much to the airline for an unexpected gift in the form of a flight in business class, we really liked it, we will be glad if this happens again.
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July 7
It was the first time I was going to travel by plane, and I applied for tickets at the Belavia ticket office. Professionalism, sensitivity and understanding, attention and a sincere desire to help in the selection and registration of a ticket, advice and advice - this is what the cashier girls met me with. Thank you very much! And especially Migun to Olga Konstantinovna.
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October 14
I would put less than one, but there are no such stars
We flew from Russia via Minsk to Kazakhstan, bought tickets on the official website, consulted with the operator before buying. As a result, we arrived in Minsk, and they tell us that we cannot fly to Kazakhstan, and we are not the only ones-but the floor of the plane is a person who also flew. When asked how such a thing happens, they say that it is implied
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3
November 12
Friendly staff, interested in helping. I was pleasantly pleased. Fast service. Small queues in the evening.
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June 6
Excellent belavia office on Nemiga. Good location, queue for coupons. There is no pandemonium. Convenient for buying tickets offline
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August 13
Hello!
Minuses:
- there are no legal representatives in Istanbul airport.
There are agencies, for example, Flyline travel, which "cuts down" a huge commission when buying
tickets from them.
- it is not possible to pay for a ticket while abroad, as payment is made only with a Belarusian bank card.
Positive:
Huge thanks to the flight attendant of business class flight B2 784, 08/03/2024, flying from Istanbul to Minsk. Victoria provided first aid in time when I lost consciousness.
THANK YOU SINCERELY.
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1
1
August 1
In the morning, (17.07), a plane from Sharm el-Sheikh made a soft landing.
Due to my inattention, I was unable to read the name of the flight attendant on board.
Wearily climbing the ladder, I saw God in the guise of this girl. She greeted the passengers like a mother who is waiting for her child after a long separation. The soul is full of warmth and light, in the guise of a delicate and elegant female beauty.
Love and beauty will save the world! (These are not empty words!)
The whole flight, I couldn't take my eyes off her.
How charming and charming she is. A poet's dream, to be as precise as possible. At some point, I even caught myself thinking that I was looking at her too openly. I was in flight mode, in the truest sense of the word. She wasn't walking, she was floating like a swan down the narrow aisle of the plane.
I was admiring that: How she skillfully hid her fatigue in the morning, during a long flight. And how she turns her profession into a hobby.
If there is love in this world, it looks something like this!
I still can't calm down, I go to bed and wake up thinking about her. And I'm especially worried about the fact that I'm a married man.
And if suddenly, you accidentally see this message... Know for sure! That there is a person in this world who is constantly thinking about you. He has a great desire to hug you. And I simply care about you.
Ivan.
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1
1
July 14
Probably the best airline in Belarus!)
I personally liked everything!
Special thanks for getting into the situation.
I claim that flying with you is SUPER!
Cornflowers rule!!!😉
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July 19, 2023
Большое спасибо экипажу рейса BRU8192 17.07.23
Прекрасный чистый новый самолет, отправление вовремя - лучше чем на регулярных рейсах!!!
Отдельная благодарность бортпроводникам - замечательные, приветливые девушки, которые мгновенно отреагировали на просьбу принести сок (надо было поднять сахар ребенку с СД1)
В целом очень хороший перелет, с прекрасным обслуживанием и отличной едой и напитками (напитки предлагают не менее трех раз)
Спасибо!
7
1
May 5
We decided to meet with my husband, who works in the Czech Republic, I live in Russia, and meet in Georgia. I bought tickets from Russia to Georgia via Belarus, with a transfer in Minsk, from Belavia Airlines. On April 28th. A few days before departure, a letter arrives from Belavia about the transfer of the connecting flight from the evening to the next morning! That is, I arrive in Minsk at 9 pm, and the next flight to Kutaisi is only at 8-30 am! The transfer takes about ten hours, although it was originally supposed to take a couple of hours. There was nothing else in the letter. I'm calling Belavia with reasonable questions - how this transfer will be organized and where to go at night for passengers. The unhappy girl said that she did not know anything, so decide upon arrival at the place. A very customer-oriented company. OK, we're flying to Minsk. No one greets transit passengers, we are looking for any representatives of Belavia throughout the airport. Found. On another floor. What is this all about? You know that you have transit passengers, that your flight was postponed because of your fault, you didn't even bother to get out to them yourself! That's okay. Then we are surprised to learn that we will not be provided with any overnight accommodation, food, or a bottle of water. figure it out for yourself! About ten passengers began to prove to three representatives of the company that they had to worry about the fate of the passengers. The argument ended at two o'clock. During which we were constantly told - look for your own options for overnight accommodation, transfer to the hotel, then you can show us the documents, we will refund. But how to search, in a strange city at night. To sit and make phone calls until morning. Wi-Fi does not work at the airport, the limit is exceeded. Moreover, some of the passengers from home, anticipating a sneak attack from the airline, tried to find a hotel in Minsk, but they are not available! Then, miraculously, we were first offered options in some boxes, in a clean area, went there, just started to pass inspection, information arrives - there are rooms in a hotel designed for such cases, there is a transfer. To say that we were stunned is to say nothing. We wanted to relax already, we were promised separate rooms, breakfast in the morning and a transfer to the airport in the morning. Upon arrival at the hotel, it turned out that there were not enough rooms for everyone, like. They put three of them in a house. The rest are two at a time in the hotel. I was among those who got the house. And the house turned out to be without heating, hot water, towels and dirty. That is, a stupid garbage bag on the doorstep, bottles on the table. Let's call the reception and it turned out, oh, a miracle! That we can also be offered rooms. Moreover, since there are three of us, then one in a single and two in a double. That is, there were numbers! But out of a desire to save money, they tried to pack us compactly.
Naturally, we were not offered any compensation, and flights where a longer transfer was cheaper. Plus, someone had plans for the next day...
For some reason, on the same trip it turned out that I had to leave earlier, because my husband was stupidly not allowed to Georgia (this is a separate song). The ticket was supposed to be exchanged. I tried to resolve the issue by phone with a Belavia employee, but due to roaming, the money flew away faster than I explained the situation. Okay. I tried to fill out an application on the website for the exchange of a ticket, they stupidly did not answer me. And the ticket could only be exchanged no earlier than 72 hours before departure. As a result, I was forced to just buy another ticket, another airline, because I couldn't get anything from Belavia.
The conclusion is that not only will I no longer use the services of this airline, but I will also dissuade others.
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5
5
May 3
Electronic queue, polite staff. I was surprised that the calculations were done manually on a calculator to sum up all the tickets (I bought several) and additional services. That is, the system does not automatically issue a summary total? )) This is surprising. I hope that there will be no discrepancies with the selected places during landing, because the scheme on the Internet for a specific model of the aircraft and the operator's computer for some reason differed.
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June 2
There were problems with lost luggage. The staff is adequate. They helped. Thank you. I often use the services of this aviation company. I like everything. I advise everyone.
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July 25
Excellent staff, no queues, super Parking, wonderful place, pleased)
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1
November 3
Horror of what kind of company, flew to Baku on 10/28/2024 delay of more than two hours, back on 11/03/2024 delay of more than two hours, not even one of the representatives does not explain, do not apologize, this is their normal approach now, the plane did not have time to arrive from Moscow immediately to give to Baku
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October 19
Everything is simple and economical enough, but flights are not delayed, meals are provided in flight, and ticket prices are quite affordable.
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1
February 19
We flew with this airline on the weekend on the route Yekaterinburg-Minsk-Yekaterinburg. The impressions are only positive, everything is according to the schedule. I was pleasantly surprised that economy class passengers are fed in flight. I haven't seen this for a long time, although I fly often. Usually, meals in the economy are paid additionally. The planes are small but comfortable, much better than those of an airline with three blue circles on a white background. Registration is fast.
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3
June 26
Everything would be fine, but the planes are old
Comfortable wide chairs, the distance between them is good
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September 1
I flew from St. Petersburg to Minsk. 1.09.2024. This is some kind of nightmare. Boorish behavior and service of flight attendant Alexandra Shatilo!!! Not only did she smell like sweat , but she was also swearing . How can such breastplates work on airlines?
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August 26
The site is inconvenient. The pages are hanging. To complete the web registration, you need to break your head. The prices are sky-high. Moreover, the pricing is absolutely not clear.
The staff is very nice and professional.
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1
September 27, 2023
Quickly, clearly, concretely. The staff are competent, polite, and will always tell you the best option. The location in the city center and transport links speak volumes. Only the problem with the park, but in the city center this problem is everywhere.
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August 3, 2023
Лучший аэропорт в СНГ! Компактно, удобно, без чрезмерных досмотров. Магазины в зоне вылета - лучше, чем в Шереметьево, Внуково, Пулково! Цены устроят всех, еда, кофе и т.д. Всё устроено для удобства пассажира, а не для наживы!
6
2
July 8
I like flying with this airline, they offer drinks and dessert for a short flight, it helps a lot to relieve stress in flight
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November 2
Belavia, you are the best in everything , you work like one clockwork , everything was great , God grant everyone involved good health , thank you !!!
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1
August 28
Disgusting service, they use the fact that they are monopolists! I would NEVER fly Belavia! I paid about two thousand euros for the three of them!!!!! As a result, I received three broken suitcases for the flight to Turkey. Turks and Russians did not believe me that we had such a price tag for a flight,
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October 23
It totally sucks. If you refuse to fly, it is extremely difficult to hand over a ticket and get money. At the airport, at the Belavia ticket office , as well as at the city office , they do not do this .
It is necessary to sell the application and the package of documents via the Internet. Weirdos.
Old cramped Boeings of not the first freshness complement the impression...
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1
September 30, 2023
A modern cozy airport, basic for the company. A modern fleet of aircraft. Developed infrastructure. A large number of check-in counters. Convenient baggage collection. Large parking lot.
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3
September 12, 2023
Всегда очень приятный персонал. Все четко и с уважением. Очень хорошие самолеты.
Только вот питание ухудшилось и цены сильно кусаются. Проще и дешевле стало до Москвы доехать и улететь. Да и выбор направлений можно расширить. Европа не единственное направление. Азия была бы многим интересна.
2
1
June 29
Polite staff. They will tell you what is unclear. I bought tickets for the first time and didn't know anything. Everything was explained and told.
There are long queues, but in general everything is fine.
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May 28
On the 10th attempt to buy a ticket through the website, nothing happened. I called and was advised to come to the office to buy a ticket. 21st century. There are no words... the site is hanging, it works crookedly, the user menu is incomprehensible and inconvenient. All through one place
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1
June 9
When booking tickets, I paid for two seats at the emergency exit for comfort, because my knees hurt after the usual one. Not only was the flight delayed for two hours, but they also put me in the usual seats instead of the ones I paid for.
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April 8
Если бы хоть какие-то ещё компании здесь присутствовали, Белавиа всегда была бы первой с конца. А так, хорошо себя чувствуют при отсутствии конкуренции.
Летите втроём? Пожалуйста, садитесь в разные места салона, в том числе ребёнок. Мы очень сожалеем, ах, почему вы заранее не выбрали (платно) места в салоне?
Хотите купить билеты через сайт? Сначала всё заполните, а на странице оплаты зависнет. С четвёртого раза уже пропадают нужные билеты. Нет, они есть, только на 500 р. дороже. По телефону: «Да, мы сожалеем, что так получилось…»
3
3
June 14
We changed tickets without problems and queues. They explain everything very clearly. Convenient location. A good airline
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October 15, 2023
Every time I fly to my parents in Russia with my daughter. The only flight Minsk - Yekaterinburg, Yekaterinburg- Minsk. I would like an improved service. Tickets are not cheap 40,000 rubles one way for two without transfers. When you fly with a small child, you could provide a small gift, for example, a magnet, or a toy for a child, since for the same cost, for example, S7 Airlines, they serve at altitude, give a handbag for a child and stickers as a gift. Belavia has not been updated since 2021, everything is as it was, and it remains. In terms of snacks, there is a terrible sandwich, the same thing every year. The sandwich is generally tasteless. We could make a full meal for such a cost, for example, hot, or remove this sandwich and add, for example, a salad and croutons, and a delicious drink. Again, the tickets are not cheap!!! Belavia, we ask you to reconsider your flight Yekaterinburg- Minsk!! As a gift to provide children with something nice and pleasant. In terms of organizational aspects, I really like everything, polite staff, a pleasant trip, cleanliness and comfort!!
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3
3
May 11
Everything would be fine in this company, but the prices for tickets to Kaliningrad are too exorbitant.... There are no promotions and discounts. It is cheaper to fly to Moscow or St. Petersburg, and from there to Kaliningrad, than to take a direct flight. It's a shame that no one else flies there, I mean to Kaliningrad.
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November 1
The flight was rescheduled, I was not notified about it in any way. The support blatantly lies that they sent me an email, I did not receive any emails, the spam is also empty. I pay $ 200 for a flight lasting a little over an hour, and they can't even send me an email about the transfer. Not to mention that in such cases, you actually need to send an SMS
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July 20, 2023
Персонал в офисе очень вежливый,всегда помогут, подскажут и посоветуют вариант в зависимости от ситуации. Что касается самой авиакомпании, хочу сказать что не имея особой альтернативы последние 2 года пользуемся этой авиакомпанией ;прошлым летом и этим летом слетали в Турцию. Цены на билеты достигли какого-то исторического максимума , однако сервис в плане еды до сих пор хромает. Летели дневным рейсом: не ночным и не утренним,однако это не помешало покормить пассажиров завтраком-на боксах так и было написано "breakfast", который и по содержанию был далеко от того, что было заявлено- блинчики с курицей -внутри которых был практически один рис. С такими ценами на билеты можно что-нибудь и получше предлагать пассажирам.
4
August 7
I really liked the airline, thank you) from St. Petersburg to Minsk in 1 hour is easy! Super
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