Belavia
571 review
August 20, 2022
We flew from Kutaisi to Moscow, docking in Minsk.
Unfortunately, our plane was delivered 2 hours later (due to the delay in its departure from Baku).
The company informed us that the connecting passengers do not have time for the flight and we will have to stay overnight in Minsk.
Upon arrival, we were accommodated in a 4-star hotel 8 minutes drive from the airport. They fed me dinner. Breakfast in the morning.
They were taken to the airport by shuttle and sent to Moscow.
Anything can happen, I understand.
And I want to note that the company has worked smoothly and professionally. Thank you very much!
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7
November 27, 2023
Many thanks to the airline staff, for their honesty and efficiency, in returning the lost wallet.
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3
June 30, 2022
I flew from Nursultan to St. Petersburg via Minsk on a Belavia plane. Good service on the plane and at the airport. The staff helped fill out the migration card. They were friendly and calm. I have something to compare it with.
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3
November 20, 2024
There are no queues of 10 -15 minutes to purchase a ticket
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September 27, 2022
We flew with my husband from Antalya to Minsk on 09/26/2022 flight number 8108. Tickets for seats 30A, B, in the tail. All flight attendants are supposedly polite with a mask of indifference on their face. We got only a chicken dinner from the snack, we didn't have enough beef. My husband and I refused the hot one, so they didn't give us cookies with salad either. They didn't even ask how we would continue to fly hungry for 5 hours. Unpleasant.
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14
November 18, 2024
Friendly and helpful people))))
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November 10, 2021
Belavia, I am very pleased with your company. I flew to Georgia, returned today. St. Petersburg-Minsk-Tbilisi and back. The connection is short, I gave my luggage to Pulkovo and received it in Tbilisi, super and back the same way. Everything is clearly on schedule. Nice staff and clean planes!! Keep it up. Good prices, there is an opportunity to choose. I flew night flights, slept the whole flight. The only thing I would like to do back from Minsk to St. Petersburg is not 2:40, but 1.15 would be super!!! Good luck! I bet GREAT!!
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May 25, 2024
I'll give you 3 stars for waiting in line for a long time, parking is also a problem, but this is the center, and the staff work quickly and are polite, in general, I constantly buy tickets there
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October 9, 2023
Only 3 operators work with 11, and they are also very long. It works very slowly and treats customers very rudely. This was not expected from belavia
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1
January 15, 2022
It is a very cozy and comfortable place, especially when there is a queue and you have to wait for some time. We are also pleased with the service at the ticket offices! Polite and accessible for both information and ticket purchase. Thank you.
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3
February 16, 2022
I used the services of this airline when flying from Baku to St. Petersburg via Minsk. Transfer in Minsk at 1.50 am is more than enough time for such a small airport and I didn't have any luggage. When departing from Baku, the plane was 45 minutes late, to which people said, well, this is probably not the first time Bel Avia has flown with this company. I was lucky, because I transferred from Minsk to St. Petersburg and flew with the same
airline. that's why the plane was waiting, but if I was flying another one, I had to buy a ticket again. And so we were fed a sandwich and a drink as standard, otherwise everything is standard
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March 25
Good service!)
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November 15, 2024
The airport is good, and so is the business lounge.
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August 27, 2024
Convenient service. Everything is always on time
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May 27, 2022
05/14/12 flight Minsk-Sharjah. It was only at the hotel that I discovered the absence of a wallet with credit cards. Naturally, I immediately blocked all the cards. I was sure that they had accidentally fallen out of the bag when I took out my glasses during the flight.
From the hotel, I immediately went to the airline's website, and wrote an email, and wrote a message on my mobile phone. During the day, I was told that a similar wallet had been found and could be picked up at the lost and found office of Sharjah Airport.
When returning home on 24.05 at Sharjah airport, the representative of the airline Rustam Kurbanov helped me a lot. Without his help, I would have flown away without a wallet. He is a very responsive person to any request, any person. I am very, very grateful to him.Such employees should be appreciated.
As for the airline itself, everything is in normal mode. The Stardesses are on top, in the sense of beautiful, polite. Takeoff and landing are super.
The only thing that left a residue was nutrition.
There are only 2 sandwiches and drinks in 6 hours.
But it's not zkipage's fault.
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7
December 19, 2022
A good airline with average prices. At the same time, baggage is included in the fare. They transport animals well - cats, dogs, and even non-standard ones, such as meerkats. In 85-90% of cases, they fly on schedule. The Stuarts are benevolent. Drinks and snacks are offered on board.
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3
1
October 31, 2022
The staff is very polite and helpful, ready to help you figure out your situation, the queue for check-in is not large, they pass quickly, I did not hand over my luggage, I flew with hand luggage.
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5
January 28, 2023
Fast service, courteous staff.One thing is not available for parking at all.There is no place to park the car.
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1
October 4, 2022
It's a great airline. The plane has friendly staff, clean, beautiful. The flight was of the highest class.
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3
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May 11, 2024
The office is good, but the tickets are unreasonably expensive, there is no parking nearby
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2
December 23, 2022
The best airline in the Customs Union, promptly serviced, polite and attentive stewards and stewardesses.
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1
February 23, 2022
The whole procedure from baggage check-in to arrival is going fine. The food on the planes is of good quality, the parking is certainly not very great - upon arrival the car was in a layer of dirt, but thanks for that. Cleanliness by 10 points , there were never any questions with luggage (ugh-ugh-ugh) , all intact and non-harmful suitcases…
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3
2
November 20, 2024
Great and these are all said!
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May 29, 2022
The airline company is perfectly located in Smolevichi district!!! The staff and maintenance of the sun park work perfectly!!! In particular, I want to mention the fuel and lubricants service!!!
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July 31, 2022
I did not have a chance to use the company's services, because of the circumstances that arose, I had to make a refund of tickets. The website could not figure out how the refund is calculated. We filled out an application - a few days later, less than half of the cost was returned for return tickets, which made us pretty nervous (40 thousand losses). No comments on the payment, technical support does not respond to questions, only writes that the message has been accepted. There were already thoughts about Rospotrebnadzor, chargeback, etc.
But then, lo and behold, they returned the same amount. In general, everything is fine, but I want such support that everything is clear, well, there should be comprehensive information on the site.
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1
October 7, 2022
A very long wait!
Sometimes, when a trip is not immediately confirmed, it is necessary to book tickets and then redeem them. The redemption procedure is only in the office, unfortunately it is impossible to redeem a ticket online, so there are always queues there. Yesterday, I once again spent an hour in line.
The staff is excellent, they do their best, almost all operators always work, but there are a lot of customers.
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July 6, 2023
The best in their field. We bought tickets to Moscow there. The service is excellent, just like everything else.
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3
June 30, 2023
Belavia is a very good airline. With any appeal, the issue is resolved very quickly. I recommend it!
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January 22, 2023
A good airline, I made 4 flights with them. They are fed, watered, and react politely. The planes are fresh. There were delays in departure, but small.
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1
March 17, 2024
Everything is fine, but it's too expensive. We flew from the lack of an alternative.
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January 11, 2022
I had to run around Minsk airport, handing over a scooter, and when flying from Batumi to Minsk, the scooter was taken near the ramp like a stroller. It is not very convenient in terms of transfer in Minsk. There was an unpleasant moment with the choice of location. When buying tickets, there was one of the planes, and when flying there was another plane and it turned out that the seats turned out to be through one, and not next to it. In general, this is the only option at the present pandemic time to get from St. Petersburg to Batumi
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3
October 3, 2023
Disgustingly slow. To carry out a banal procedure, you need to go to the office and cook there for at least 40 minutes
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1
1
August 28, 2024
They say the pedestrian company has become. There are no tickets to be found
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February 17, 2023
There is an electronic queue, the average waiting time is 15 minutes. The service is clear, attentive, and professional.
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August 17, 2022
I tried to buy a ticket online.
It didn't work out.
Everything is fine on the part of my bank (SberBank MIR), but the 3d secur does not pass.
I talked with tech support for a day.
The ticket has gone up by 20%, but the issue has not been resolved.
Moreover, there were no real solutions offered by the Technical Department.
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January 8, 2023
I bought tickets at the ticket office. Thank you very much to the employee (unfortunately I don't remember your name), she answered all my questions, explained everything clearly
There was a queue, but not so big
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1
September 15, 2023
The flight itself has not happened yet, but online check-in does not work, and the support service just hung up 4 times in the middle of a conversation.
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1
September 28, 2024
They used to use it, but now it has become expensive.
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August 28, 2022
In May, I used the services of a carrier. Everything was at a good level. Now I wanted to fly with the airline again and was unpleasantly surprised that the company introduced fares only with luggage and I can't fly to Minsk without luggage (the FARE was CANCELED), I prefer to fly with one backpack. That is, I have to overpay now.
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December 19, 2022
It's time to get out of the scoop, well, at least it strives for this, there are employees who really work and do their best, but unfortunately most of them....(
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2
August 18, 2022
Everything is clear. one problem is why you can't choose seats when buying tickets. maybe it was only with my flight or I don't know this rule. Otherwise, everything is fine. and most importantly, it is often cheaper than other airlines. and 32 kg of luggage! I would like to wish the company success
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May 13, 2024
Super!!! None of the disadvantages are noticed. I recommend.
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April 29, 2024
Special thanks! Flight 8214 Hurghada - Minsk.Thanks!!
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November 17, 2022
Great company! Good planes. With my 2 meter height, it is convenient to sit anywhere!
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March 9, 2023
It's just a problem with the luggage...departure from St. Petersburg via Minsk to Tbilisi on March 08, 2023. One wheel of the suitcase was broken right off the root...how can you treat your work like this?
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3
1
July 26, 2022
An error is constantly coming out when registering online. Places are not selected. When I got through to the support team, a woman picked up the phone and said in a terribly boorish voice that she couldn't do anything, try it. It was like I called the HOA, not the airline. How can a company keep such employees?! And there is no single phone number.
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July 2, 2022
The staff is pleasant, clean everywhere, registration is businesslike and not delayed. Everything can be found out in advance. Very good!
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3
July 1, 2023
A wonderful operator helped us choose more budget tickets and explained everything!
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1
1
August 3, 2024
They give coffee and zifrica, but they do not respond to support
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September 16, 2022
I flew as a housekeeper, everything went quite normally, a small cozy plane, took off on time, even a few minutes earlier, they do not feed, they offer tea, coffee and marshmallows))It was only an hour 's flight . Of the disadvantages, the air conditioner blew very strongly , in 5 minutes we were all chilled .. We were asked to turn on warmer air , we were given blankets and turned on the stove so that there was nothing to breathe (( from extreme to extreme ..
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