Belavia
571 review
June 5, 2024
The work of the operators is beyond praise. Everything is patient and professional. But there are not enough seats. Not everyone needs them, but there are age-related citizens.
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January 24
An excellent airline, I constantly fly back and forth to Minsk, and now an air route has been opened to Brest from St. Petersburg.
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November 24, 2024
A so-so company canceled a flight to Minsk in 1.5 days, sent a letter that flew into spam, sent a message to WhatsApp in a day, the site is terribly inconvenient, the application for a refund must be printed, signed and scanned. But the money was quickly returned. I had to buy a ticket from Aeroflot for 8 thousand more expensive, so-so story, with the initial cost of round-trip tickets of 13 thousand. The excess of 1 kg of hand luggage was missed
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March 15
The operators are working very slowly, 3 out of 7 cash registers are working. We stood for 3 hours. I wanted to sit at the checkout myself and help them, because this is a complete failure.
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January 29
I would have bet even less if I had the chance. It is unclear what kind of theft: 11 days before the departure date, in order to change/ refund the ticket, they keep almost the entire ticket price for themselves? And yet, you can't have a relative who is in the territory of the republic do something for you! Where has this been seen at all? It's not the first year in my life that I've been flying, but Belavia is the worst airline in terms of customer service. The question is: So are you happy and ready to help people come to your country? I've never seen anything like this on any airline I've flown with. You can always make contact. But not with Belavia. A bold minus.
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2
July 24, 2024
Good afternoon, thank you very much to the airline for an unexpected gift in the form of a flight in business class, we really liked it, we will be glad if this happens again.
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August 3, 2023
The best airport in the CIS! Compact, convenient, without excessive inspections. Shops in the departure area are better than in Sheremetyevo, Vnukovo, Pulkovo! The prices will suit everyone, food, coffee, etc. Everything is arranged for the convenience of the passenger, not for profit!
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2
September 27, 2023
Quickly, clearly, concretely. The staff are competent, polite, and will always tell you the best option. The location in the city center and transport links speak volumes. Only the problem with the park, but in the city center this problem is everywhere.
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February 19, 2024
We flew with this airline on the weekend on the route Yekaterinburg-Minsk-Yekaterinburg. The impressions are only positive, everything is according to the schedule. I was pleasantly surprised that economy class passengers are fed in flight. I haven't seen this for a long time, although I fly often. Usually, meals in the economy are paid additionally. The planes are small but comfortable, much better than those of an airline with three blue circles on a white background. Registration is fast.
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3
November 26, 2024
Now at the airport, I asked a girl almost cute to the front rows , departure 10.00 Domodedovo I fly every week and always choose Bilavia, you know what I gave the 29th row , probably you have evil ones in the morning , it's a pity , for that after me I gave the 20th row , great strength 💪 request
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1
September 30, 2023
A modern cozy airport, basic for the company. A modern fleet of aircraft. Developed infrastructure. A large number of check-in counters. Convenient baggage collection. Large parking lot.
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3
September 12, 2023
The staff is always very pleasant. Everything is clear and respectful. Very good planes.
Only now the food has deteriorated and prices are biting hard. It has become easier and cheaper to get to Moscow and fly away. And the choice of directions can be expanded. Europe is not the only destination. Asia would be interesting to many.
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1
August 13, 2024
Hello!
Minuses:
- there are no legal representatives in Istanbul airport.
There are agencies, for example, Flyline travel, which "cuts down" a huge commission when buying
tickets from them.
- it is not possible to pay for a ticket while abroad, as payment is made only with a Belarusian bank card.
Positive:
Huge thanks to the flight attendant of business class flight B2 784, 08/03/2024, flying from Istanbul to Minsk. Victoria provided first aid in time when I lost consciousness.
THANK YOU SINCERELY.
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1
July 7, 2024
It was the first time I was going to travel by plane, and I applied for tickets at the Belavia ticket office. Professionalism, sensitivity and understanding, attention and a sincere desire to help in the selection and registration of a ticket, advice and advice - this is what the cashier girls met me with. Thank you very much! And especially Migun to Olga Konstantinovna.
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November 3, 2024
Horror of what kind of company, flew to Baku on 10/28/2024 delay of more than two hours, back on 11/03/2024 delay of more than two hours, not even one of the representatives does not explain, do not apologize, this is their normal approach now, the plane did not have time to arrive from Moscow immediately to give to Baku
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1
October 15, 2023
Every time I fly to my parents in Russia with my daughter. The only flight Minsk - Yekaterinburg, Yekaterinburg- Minsk. I would like an improved service. Tickets are not cheap 40,000 rubles one way for two without transfers. When you fly with a small child, you could provide a small gift, for example, a magnet, or a toy for a child, since for the same cost, for example, S7 Airlines, they serve at altitude, give a handbag for a child and stickers as a gift. Belavia has not been updated since 2021, everything is as it was, and it remains. In terms of snacks, there is a terrible sandwich, the same thing every year. The sandwich is generally tasteless. We could make a full meal for such a cost, for example, hot, or remove this sandwich and add, for example, a salad and croutons, and a delicious drink. Again, the tickets are not cheap!!! Belavia, we ask you to reconsider your flight Yekaterinburg- Minsk!! As a gift to provide children with something nice and pleasant. In terms of organizational aspects, I really like everything, polite staff, a pleasant trip, cleanliness and comfort!!
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3
April 8, 2024
If at least some other companies were present here, Belavia would always be the first from the end. And so, they feel good in the absence of competition.
Are you flying together? Please sit in different places of the salon, including the child. We are very sorry, oh, why didn't you choose (for a fee) seats in the cabin in advance?
Do you want to buy tickets through the website? First, fill out everything, and the payment page will freeze. Since the fourth time, the necessary tickets have already disappeared. No, they are, only 500 rubles more expensive. On the phone: "Yes, we are sorry that it happened..."
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4
3
December 6, 2024
I applied for a ticket replacement in the evening, the tickets were exchanged in 5 minutes, I stood in an electronic queue for the same amount. Everything went quickly, the operators were polite.
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1
October 19, 2024
Everything is simple and economical enough, but flights are not delayed, meals are provided in flight, and ticket prices are quite affordable.
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2
November 2, 2024
Belavia, you are the best in everything , you work like one clockwork , everything was great , God grant everyone involved good health , thank you !!!
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1
July 20, 2023
The staff in the office is very polite, they will always help, prompt and advise an option depending on the situation. As for the airline itself, I want to say that, having no special alternative, we have been using this airline for the last 2 years; last summer and this summer we flew to Turkey. Ticket prices have reached some kind of historical high, but the service in terms of food is still lame. We flew on a daytime flight: not at night and not in the morning, but this did not prevent us from feeding passengers breakfast -it was written "breakfast" on the boxes, which was far from what was stated in terms of content - pancakes with chicken -inside which there was practically one rice. With such ticket prices, you can offer passengers something better.
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4
May 11, 2024
Everything would be fine in this company, but the prices for tickets to Kaliningrad are too exorbitant.... There are no promotions and discounts. It is cheaper to fly to Moscow or St. Petersburg, and from there to Kaliningrad, than to take a direct flight. It's a shame that no one else flies there, I mean to Kaliningrad.
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July 14, 2024
Probably the best airline in Belarus!)
I personally liked everything!
Special thanks for getting into the situation.
I claim that flying with you is SUPER!
Cornflowers rule!!!😉
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June 6, 2024
Excellent belavia office on Nemiga. Good location, queue for coupons. There is no pandemonium. Convenient for buying tickets offline
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March 20
I bought a ticket to Moscow here, the female administrators are very nice people.
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1
October 23, 2024
It totally sucks. If you refuse to fly, it is extremely difficult to hand over a ticket and get money. At the airport, at the Belavia ticket office , as well as at the city office , they do not do this .
It is necessary to sell the application and the package of documents via the Internet. Weirdos.
Old cramped Boeings of not the first freshness complement the impression...
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1
March 25
Mega expensive tickets, they are fed with defrosted fast food. Boorish flight attendants.
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October 19, 2023
This time I had a flight from St. Petersburg. No one except Belavia flies directly (Victory does not count). At the same time, they do not bother the same - only 3! Flights a day.
Even Aeroflot was bent through Moscow. But! AF for 4.5 hours with appropriate comfort charges less for a ticket on two segments than BA with his cart.
Business is disgusting. In Airbuses, this is "Eurobusiness": the same economy with a minimum distance between the seats, fenced off from the economy by a curtain and a guarantee that no one will be put in the middle seat.
At the same time, when buying a ticket and in the call center, there is no information about which single row will be emergency, even to stretch your legs.
Today, at the registration in Pulkovo, an employee recommended me to change the original reservation, they see "good" places in their program.
Belavia is just a disgrace, mercilessly exploiting pity for her on the part of her older brother. The prices are higher than the premium company of the Russian Federation, the service is about nothing, the planes are miserable carts, so they also simply monopolized certain segments, as, in my case, with Peter.
The bottom. Is it really an unaffordable expense for the company to put six normal seats in each plane of its own, meager, fleet? You can fly their business only if there is an Embraer on the line and you are sure of it. There are seats worthy of a flight.
Without alternative, I flew from Minsk to Georgia and Russia. And for me, a Fly Dubai night flight is better than maybe a more convenient one, but BA.
What else pisses them off is that registration starts exactly 2 hours in advance. At all airports. I understand the possible costs, but at least in your basic could you have done it earlier? Despite the fact that, in general, a business hall in Minsk, from where to Russia, is worse than a university canteen. International is not much better.
The operator girls are just sleepy flies. Forget about the dutty fries - if you fly as a housekeeper, you will run to the landing.
When landing - one line. Only by asking the employee if the business will be allowed without a queue - you can pass. Without mats and shouts from the queue. But!, if you get the first row with legroom, all those whom you beat in the queue will look for the opportunity to "accidentally" step on your foot at the entrance.
The flight itself:
Welcome drinks will not be offered unless you ask.
There is no wardrobe. All things on the shelf.
The diet and the range of drinks is very weak in comparison with AF.
Flight attendants do not catch those who want to visit the business toilet from the housekeeper until you poke them.
The only plus of BA is that their business is almost always empty.
A big plus for introverts.
But if you want service, then AF. Don't hesitate. There is a gap between these companies, in service and quality. BA has no value for money.
For two years of constant flights to Minsk, it has boiled over.
Yes, upon arrival, no one will even announce that Minsk is a hero City.
In short- sadness (. One thing is pathetic, but fast.
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6
2
May 14, 2024
So, I'll start right away with what infuriated you.
We flew Moscow - Minsk on 05/08/2024 from Domodedovo airport, arrived in advance for the flight, went to the check-in desk and gave our passports, the airline representative said that we had an excess of one suitcase and would have to pay extra, well, we really didn't mind, she answered the question where and how much it costs: "Yes, back there, 8000 or xs"!!!!!!! Is it okay?! In my opinion, no, when the price in one direction is 5000 for 1 year, it is not normal to talk to customers like that. But, never mind, the airline representative does not know what could have been told to enable the service through the website, and not pay 5,600 rubles. for a 2kg overweight at the airport. Well, OK, we paid, we returned, and after throwing our passports with tickets, they didn't tell us where and what time to go, and we almost forgot we were late for the flight.
Moral, if you, dear airline employees, are not satisfied with your po, the fact that you are sitting at the check-in desk at 30 years old is not our problem and you do not need to mix your shit on us!
Guys, if this happens to you, pay for this luggage immediately through the official website of the company, if it didn't work out the first time and the link hung up, call the Russian representative office and ask for an update, because this airline doesn't care about you and your problems, which are essentially solved for our money. The Russian representation in the office is a complete nightmare, not competent employees and boorish!
Thank you for spoiling the start of your vacation in beautiful Belarus!
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3
November 8, 2023
Wonderful service!!!!If everyone in RB worked like that.I haven't seen such high-quality and professional staff for a long time. They explain everything, help to figure it out, (changed tickets)they advise how it is more profitable and better.Employee Oksana aerobatics!!!Thanks to her
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May 11, 2024
We bought a return ticket Istanbul - Minsk. Of course, we would never have chosen them if there were other options, because the planes are old, how they are serviced is completely unclear, and the qualifications of the pilots are questionable. They are monopolists, so "it will do anyway - they will buy from us anyway." The ticket had to be returned almost 2 months in advance. As a result, 200 rubles were returned from 800 rubles. Moreover, there was no information that 75% would be retained, of course, anywhere.
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4
1
March 10, 2023
I would like to express my deep gratitude to the entire flight crew of the Istanbul -Minsk flight, 03/09/2023. It is immediately clear that a good team of professionals is working! Girls are smart and beautiful, always with a smile, quickly come to the rescue! /
I ask you to replace these board conductors and award them! Thank you very much to Belavia!
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3
1
November 3, 2023
I bought a Minsk - Moscow ticket here, and I wanted to buy a return ticket from another airline, but the payment did not pass, I will return to Belavia. It turned out that it was cheaper to buy a round-trip ticket at once than separately, so the first ticket had to be returned to buy two at once. I bought a ticket and it turned out that three hours later I had already written an application for a refund. A few hours later, I called to find out information about the refund and said Yes, wait, they will definitely return everything. Now a letter is coming to the post office that they will not return the entire amount. I called to sort it out and they don't want to return the money, I'm very upset, I doubt that I will still contact here. The service was not rendered, but they do not want to return the money in full. Okay, if the ticket cost 10 rubles, it still wouldn't go anywhere, but when you pay 220 rubles and a small part of it is returned to you, it's not in any gate. I flew this flight, this ticket was perfectly sold to another person, that is, money was debited from me, and from another. Very well settled.
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5
September 1, 2024
I flew from St. Petersburg to Minsk. 1.09.2024. This is some kind of nightmare. Boorish behavior and service of flight attendant Alexandra Shatilo!!! Not only did she smell like sweat , but she was also swearing . How can such breastplates work on airlines?
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2
September 20, 2023
On 09/15/2023, I spent more than three hours in line for an air ticket at the Belavia office (14A Nemiga str., Minsk). The office is stuffy without air conditioning. There were only 20 visitors in the hall. But the operators are not interested in prompt customer service. Instead of 7 jobs, 3-4 were filled. I attach a photo. There are apparently no regulations on the speed of service, people are boiling up, there are conflicts in the hall. Which employees don't even interfere with. They respond to a request to give a complaint book only from the third time. Explanations of what is happening-a new program, and also "employees are having lunch." What kind of dinners are these, more than 2.5 hours. But even the non-bored employees did anything-they examined their wristwatches, yawned, and talked leisurely among themselves. Awful. I had a better opinion of this company. Unfortunately, it was not possible to pay with a MIR card on the site, so I had to endure this torture and throw three hours out of my life. I will not apply anymore.
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3
December 12, 2024
When opening an online booking, after 5 minutes, free seats in the last row. How?
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August 26, 2024
The site is inconvenient. The pages are hanging. To complete the web registration, you need to break your head. The prices are sky-high. Moreover, the pricing is absolutely not clear.
The staff is very nice and professional.
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1
November 1, 2024
The flight was rescheduled, I was not notified about it in any way. The support blatantly lies that they sent me an email, I did not receive any emails, the spam is also empty. I pay $ 200 for a flight lasting a little over an hour, and they can't even send me an email about the transfer. Not to mention that in such cases, you actually need to send an SMS
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January 8, 2024
An excellent team of Belavia Aviation companies. There is a professional captain and stewards on the flight. He works on the Minsk- Moscow B2 717 flight. They helped at a difficult moment. Good luck and success to you
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3
December 17, 2023
A reliable airline. The fleet is quite new. There are practically no delays on flights. The staff is polite. I would like the food on board to be more varied and more saturated.
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April 11, 2024
Sadly. It seems to be a solid company. I booked a ticket on the website. An order number has been assigned. Had to pay within a certain time. I went to the ERIP, I enter the order, the wrong one. I call Belavia, it turns out there must be another number of some kind, they transferred it to a specialist who will tell me the number, they searched for 23 minutes. They didn't find it. You need to re-order another ticket. Of course it is more expensive))) somehow so. Regarding making suggestions to improve the work, the operator recommended writing a paper letter addressed to the CEO. This is about working with citizens' appeals (
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2
July 25, 2024
Excellent staff, no queues, super Parking, wonderful place, pleased)
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1
September 7, 2023
We flew by charter to Antalya on August 21, 2023. I have back problems and a tall stature, so we bought seats at the emergency exit 15 in advance. When choosing seats, there were 2 rows to choose from - 15 and 16 at the same price. On the plane, it turned out that the backrest does not fold out on the 15th row, but it does on the 16th. My explanations and request to replace the seat were refused (a whole row was free, but it was for the rest of the flight attendants, although most of the flight was free, and during the rest it was occupied by 1 person). I think that the cost for the 15th and 16th rows should be different, because these are different places in terms of comfort and for me this difference was key, the flight was very difficult.
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December 8, 2024
A good airline. Somehow the flight was canceled, warned in advance and the money was returned without any problems.
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1
August 28, 2024
Disgusting service, they use the fact that they are monopolists! I would NEVER fly Belavia! I paid about two thousand euros for the three of them!!!!! As a result, I received three broken suitcases for the flight to Turkey. Turks and Russians did not believe me that we had such a price tag for a flight,
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1
March 4, 2024
I want to write a few words about the return of tickets, especially when you take them from Russia:
Refund only through the website -you write a letter asking for a refund, fill out the necessary form , attach ticket numbers and passport photos .
The robot replied to all my emails that the line was overloaded, as soon as we can respond.I was already desperate, the departure date has long passed - I sent another letter 8 months later - and lo and behold! I received a positive response immediately, the money was returned
Thanks!
Everything is clear in belavia, albeit with a delay)
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September 29, 2023
The airport is on the level. Modern. It's a long way from Minsk. However, buses often go there. Many shops, cafes. A waiting room is equipped. The staff is polite.
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3
December 19, 2023
A very good place to buy plane tickets. The ticket office is cool and the operators are responsive and pleasant. They will tell you everything in detail if you ask!
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June 2, 2024
There were problems with lost luggage. The staff is adequate. They helped. Thank you. I often use the services of this aviation company. I like everything. I advise everyone.
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June 26, 2024
Everything would be fine, but the planes are old
Comfortable wide chairs, the distance between them is good
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