Starting from the entrance group, the hotel is beautiful.
Stylish interiors, good-quality furniture in the lobby. There is a bar with a cocktail menu, I recommend you to try homemade white wine, it is really very good.
I was checked in at 9 a.m. - the room was ready. I paid 1000 rubles for early check-in. The room is on the 5th floor (we wrote to the hotel in advance, asking for a higher floor).
It is spacious, with a balcony, and by the way there is a rope and clothespins on the balcony for drying wet bathing accessories.
White bathrobe, slippers, nice towels. There is also a basic shower kit. A hair dryer is available.
New air conditioner, works great.
There is a kettle, tea bags and sugar.
An ironing board and an iron are provided at the reception on each floor.
The room has a safe, an ashtray. And even a fumigator .
There is no water, but you can buy it in the shop to the right of the hotel entrance. And right behind it is a cafe where they make a good grill.
The price includes breakfast, very homemade, the cook cooks delicious, there is a choice - eggs, pancakes, vegetables, porridge, cheesecakes, cheese/ sausage, in general, clearly more than we cook ourselves at home))
For money you can have lunch and dinner at the hotel, I did not go.
I liked the pool about the hotel, very clean. There are tables and armchairs.
It's a 10-minute walk to the beach, the girls at the reception tell you exactly how. It's hard to get lost - straight all the time.
I liked the Uzbek cuisine cafe on the beach, they are the third in a row if you go to the right (located opposite the pedicure in aquariums). Delicious soups, pilaf and pastries.
Take towels from home, the hotel only provides towels for the pool.
Wi-Fi is very stable for Abkhazia! It falls off at times (in the room), but that's okay.
The hotel has the opportunity to put things in the laundry.
I would also like to thank Natalia, the hotel manager, for her professionalism and customer orientation. It is rare to meet a manager who keeps her finger on the pulse and helps guests in solving any issues personally.
They are engaged in the hotel, it is obvious. Room cleaning is on schedule, all services are great.
I will be happy to come back again!
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Viva La Viji
Level 11 Local Expert
July 17, 2024
Very nice hotel! The breakfasts are beyond praise! The staff is very responsive, unobtrusive, competent, any issue is solved instantly! There are slippers and bathrobes in the room! The maid on the third floor will always say hello, she will not break into the room if you are resting! He will find a time when there will be no hotel guests and will clean up perfectly! Alcoholic drinks and snacks at the bar at normal prices! An employee will arrange all the sun beds and umbrellas on the beach at 7 a.m.! The only thing is that the beach is not fenced, vacationers lie down in front of the sun beds, not from the hotel, and in order to get to the sea you have to step over sunbathing people! There is no toilet! On the beach, I can recommend a cafe with chebureks and mantas and other delicious Uzbek food! They cook everything fresh! They are very kind and do everything quickly! We miss chebureks! We had lunch there for a week and everything is fine with the stomach))))
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Дарья Миллер
Level 7 Local Expert
July 12, 2024
I really liked the hotel. It is located not far from the sea. 5-7 minutes of quiet walking. The breakfasts are varied, everything is delicious (especially the porridges). The hotel is very clean, the girls go around with rags all day and wash everything. Everything was quiet and peaceful during our stay. All wishes were taken into account when checking in. We lived on the 6th floor. The prices in the bar, as in the shops, are even lower for something. The receptionists are always polite and try to help in everything. I would especially like to mention the employee of the beach, the first 2 days they came up and asked for umbrellas, because we always burn. In the days that followed, when he noticed us, he always approached us himself.
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денис зеленков
Level 13 Local Expert
August 30, 2024
The service is very good, the rooms are good, there is always hot water. The dining room is a bit expensive, of course, but you can eat, it's delicious and the choice is good. The girl cleaned the room every other day (at our request) The prices at the bar do not differ from the store prices.Now the reverse side! We arrived a year later with friends. The toilet didn't work, a man was called, he came and twisted something, but it kind of worked, ay noooo) I had to do it myself, 3 min. and voila, everything worked properly. After two days of rest, an accident happened to us and my friend went to the hospital. As it happened, the staff did not want to call an ambulance, citing the fact that they would not raise a panic, they had to do it themselves. In the morning we wanted to bring him breakfast to the hospital, we took cottage cheese and an egg in a container, WE WERE NOT ALLOWED TO DO THIS!!!! breakfast was included in the room rate, I explained the situation, but they didn't even listen to me, INHUMANS! And I was also accused of shouting obscenities there (I am a well-mannered person and naturally this did not happen) They left before they had lived more than a day (the money was not returned, of course) Conclusion:the hotel administration is deep ... despite your problems, only your own benefit is a priority. And yes, there are a lot of mosquitoes in the rooms and traces of blood from them everywhere (they could have bothered to get rid of them for that kind of money) It used to be better. The hotel has become a 3-star, the administration and staff of the dining room are inhumans! I do not recommend this hotel, from the word with everything!!!!!
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rozhkiny2015 Рожкины
Level 8 Local Expert
September 7, 2024
We had a family vacation (children 2 and 5 years old) in September 2024. The hotel is lovely, the rooms are clean, the air conditioning is working. They are cleaned daily and on demand!
Each room has a balcony with a view of either the sea (in the distance) or the mountains (close).
Soap/ shower gel /Shampoo/toothbrush/paste/ slippers/bathrobe - everything is available
Breakfast is served from 07:30 to 10:00. Dinner from 17:30 to 20:00.
The food is not exquisite, but delicious (I would just like it to be more diverse).
There is a 24-hour bar. Alcohol is not expensive (beer 100, sparkling 350)
The pool is clean, but deep (children cannot swim alone), there are sun beds and droplets. Pool towels are provided separately.
There are tables and armchairs next to the pool, a playground (a house, slides, a swing - children will be fascinated). There is also an air hockey and table football. There is also a computer with games for gamers)
The hotel has a children's room from 10 to 19 (with an animator, a lot of toys and games !!!)
All the staff are very kind, welcoming, responsive♥️
The only disadvantage (for us) is that it takes about 15 minutes to get to the sea with a stroller. Without a stroller - 7. About a kilometer. There are plenty of sun beds and umbrellas. The sea is clean, the pebble beach.
- The hotel is located in a residential area.
- 10-15 minutes away (on foot) is the Gagra market, shopping malls, canteens/cafes.
- About 25-30 minutes (on foot) there is a gorgeous promenade with attractions for children, lots of cafes and restaurants. Ferris wheel, mini colonnade😀
- 10-15 minutes (by taxi, 500₽) to staraya Gagra.
Excursions can be purchased near the hotel.
We ordered a transfer to the hotel right away - very expensive (6tr).
It was not without rotovirus, but this is not the fault of the hotel, but of the location as a whole!
Bottom line: Empire is a chic hotel, convenient for holidays with children, but far from the sea (I repeat - for us!!!!) to some, this km will seem fast)
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юля комарова
Level 4 Local Expert
August 10, 2024
Great hotel, very beautiful. The hotel is clean, beautiful, the breakfasts are very tasty, varied, everything your heart desires. The staff is responsive, cleaning is constant, the rooms have everything you need towels, bathrobe,slippers, hairdryer, kettle. The hotel has an elevator, so it doesn't matter which floor to live on. The pool is clean, towels are provided. The sea is 10 minutes away slowly, its own beach, sun loungers. In general, everything is super cool. And the bartender Batal is handsome and just a super boy.
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Максим Анисимов
Level 21 Local Expert
August 7, 2024
A wonderful hotel! Frequency and order on a daily basis! Friendly and helpful staff! The kindest animator who took care of children from morning to evening! A good kitchen with a decent assortment, especially for breakfast! A magnificent heated pool that was cleaned every morning! A well-maintained beach (assigned to the hotel) with free umbrellas and sun loungers!
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Дмитрий Волков
Level 6 Local Expert
October 29, 2024
We stayed at this hotel with a family (2 adults and 2 children) from September 4 to September 10, 2024. To be honest, we are delighted with this hotel!!!!! The hotel is new, clean, shiny, not a single speck of dust. There is a private swimming pool nearby, 180 cm deep. We booked a large single family room for 4 people. The room is beautiful, about 20 sq.m. for adults, a large bed of 2 by 2 meters, for children, a large folding sofa – 2 children aged 9 and 12 years old could fit freely. The room has everything you need for a comfortable stay, air conditioning, Wi-Fi, TV, mini fridge. Room cleaning from the 2nd day, our girls cleaned every day, although we did not ask so often, we lived on the 2nd floor, it is very convenient not to wait for the elevator. The hotel has 2 large modern elevators. Meals were chosen according to the breakfast + dinner system. The cuisine is excellent, I will not say that it is the ruins of the Turkish buffet. But there is an excellent choice of dishes, there is always meat – chicken, pork, shish kebab, several types of cereals, fruits, dried fruits, breakfast cereals and vegetables. Delicious salmon steaks were cooked for dinner (very tasty). A great buffet, no one will go hungry, that's for sure. It is forbidden to take food with you from the dining room. Tip – be sure to take a fumigator with you - at night if you lie down with the balcony door open, mosquitoes will devour everything. The reception has excellent staff who will always help you solve any issue. Dinara – thank you for your smile))). There is a 24–hour bar in the hotel itself - there is something to try and drink, lemonade and ice cream for children. Card payment - no problem!!! In general, book safely, you will never miss it. You can book on the hotel's website, or make a call and the details will be sent to you, it turns out much cheaper than through a tour operator.
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лерочка мальцева
Level 7 Local Expert
July 20, 2024
Nice new hotel, everything is clean, the staff is very polite, everyone is smiling) the dining room is expensive, but the food is delicious. The rooms are suitable for the theme of the hotel, they always clean up, change the bed linen. The sea is 7 minutes away, there is its own beach, its own sun beds and umbrellas. There is a market nearby that has everything, food, wine and souvenirs. A 5-star hotel, but there were not enough umbrellas by the pool)
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Марина Д.
Level 3 Local Expert
July 28, 2024
Good evening! We rested with my husband in this hotel from 05.07 to 13.07.
I would like to mention the administrator Ksenia, a very literate employee, explained everything well, helped with some requests. A postcard and wine were presented for the wedding anniversary.
The dining room is excellent, tasty and not expensive.
Our room was on the 6th floor, the view was of the mountains, gorgeous.
A clothesline was broken on the balcony in the room. They said so and brought a new one.
About cleaning hotels 50-50%.
The woman is nice, pleasant, but we looked under the bed and there was a lot of dust. My husband used gel and shampoo from the room and these empty bags (from gel and shampoo) lay in the shower for the whole vacation. There was a moment when we were sitting in the room and someone came to clean up.
About the pool: it is gorgeous, treated, towels were given and there are sun loungers.
It's a 5-minute walk to the beach, the beach is great, we've only been on it all our vacation.
The disadvantage on the beach is that we had to install umbrellas ourselves and none of the employees helped us.
The hotel offers guided tours, which is very good.
We are even thinking of going back there again.
Thanks!
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Дарья Жукова
Level 3 Local Expert
August 7, 2024
Hello! We had a rest in the "Empire" in July. We were in Abkhazia for the first time. It took a very long time to choose both the area and the hotel. We chose this one. They didn't regret it. The staff is all very polite, always answers all questions. We only took breakfast. We had lunch and dinner sometimes here. The food is not particularly varied, but you can eat and feed the children. It was cleaned very clean. This is the first time I've seen rooms cleaned so cleanly. Although we tried to keep order ourselves, but with three children it sometimes turned out badly. There is a games room, a swimming pool, a small playground, and a bar on site. To the sea, 10 minutes, maybe less. The road is straight. We always took a stroller. But you couldn't get on the beach with her, you had to drag her to your place and back. I've seen some people leave strollers in front of the beach. We didn't do that. There were enough rods and umbrellas on the sea. One thing was found for our family. I don't know if this can be called a minus or my omission. The train was sooo late on the last day. The room must be vacated at 12. And as soon as we arrived, of course, we went to ask for a late check-out. And, alas, we were refused. We just went a lot of places, quite often planes and trains were in the afternoon and we were never refused in hotels, boarding houses, apartments, so I didn't think it would be a problem. But then it happened like this. Of course, we tried to find a room for a local clock (we would have to pay for a day, of course), everything was refused, it was unprofitable. To change the linen, etc. Although we only had to put the children to bed for a quiet hour and rest a little ourselves (we would have stayed there for 4-5 hours).
BASICALLY, a little bit about the trip. We rode on a yacht, on a banana (they ride right on the beach), went to the Ferris wheel park, to the dolphinarium, took an excursion to the island of Ritsa. Yacht and banana class. The dolphinarium is very beautiful, but expensive, the Ritz is also very beautiful, but everything is running. There were 40 mines in total on the lake itself. There was no time for catamarans there. If finances allow you, it is more convenient to take a taxi and go yourself. Slowly. It takes about 20 minutes to walk to the wheel. We didn't go to the water park, I read reviews that after one they come out with rotovirus. In general, the area is not empty, there are shops, canteens, we took a barbecue and fish at a stall on the way to the beach. Delicious.
Before the trip, some friends said that the people there were not very decent. I can't say that about any local with whom we talked. Unlike tourists, who were rude to us a couple of times from scratch. But that's another story.
Conclusion. The rest was a success. The hotel is wonderful. We recommend it. We would have come back here again.
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людмила тотоева
Level 2 Local Expert
August 24, 2024
For the price, I think the hotel listens to 5 out of 5. We have been vacationing here since 08/23/2024. We got 216 rooms on the second floor with a view of the courtyard. The rooms are small, but clean and cozy, with modern design, air conditioning and TV. There is everything you need: a refrigerator, a kettle, a hairdryer, ironing boards on each floor. Linen and towels are snow-white, comfortable beds. There is a clean and warm swimming pool on site. The breakfasts are delicious, hearty (buffet, not like in Turkey, of course, but also not bad for its price), delicious cheesecakes and pancakes. Pleasant and courteous staff will help you solve any issue. In general, the hotel left a pleasant impression, I would like to return again. Thank you to the staff for their attention and patience.
I didn't like that there are a lot of smokers near the pool (for smokers, it's probably a plus that you can smoke wherever you want), both women and men, but there are rather complaints about vacationers. It seems that adults should understand that there are children nearby.
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Ринат Сунгатуллин
Level 4 Local Expert
August 15, 2024
A great new hotel "Empire"! Cleanliness and order. The hotel staff is very polite and helpful! There is a heated swimming pool. The rooms have everything you need, the food is varied, the food is very tasty. A great bar, a wide selection. In general, we are happy with everything, we recommend the hotel!
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Инкогнито 7487
Level 5 Local Expert
July 31, 2024
The hotel is not bad, clean, beautiful. There is a swimming pool, the children were satisfied. Own parking. The dining room , they didn't cook very well.
We still don't understand why we were charged an additional fee - a tourist fee. Although we had a rest on a tour package. The sea is clean, there are hotel sun beds.
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СветланаЯ
Level 8 Local Expert
August 30, 2024
Great hotel, clean, nice to be inside.We took breakfast-it was delicious and varied.The only thing is a pity, a deep pool (but this is a nuance, for those who cannot swim).It's a little far from the beach, but for my family it's a plus, you can walk around Gagra.
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Алиса Горбачева
Level 7 Local Expert
July 10, 2024
This hotel was chosen based on reviews and that it was built in 2021. We had a rest from 26.06 to 05.06. 2 children (10+3) and 2 adults. We ordered a transfer from the hotel for 4000 rubles. In order to quickly cross the border, the driver turned out to be a straight expert in passing. It took about 10 minutes. The time was 8:30 a.m. We also ordered a transfer back, we were at the border at 11. And the time has already taken more than an hour for a lot of people.
Check-in from two o'clock. We arrived at the hotel at 9 a.m., our room was still occupied. We had breakfast at the hotel for 1200 rubles for three people. They were already turned on the next morning. (The breakfasts are good, there are no complaints) the child is 3 years old for free. Since July, 450 rubles for breakfast, who comes in from the side.
At 12 o'clock our room was already cleaned and free. But they did not want to settle us, they offered an additional payment of 1000 rubles. We refused. So who previously wrote that they were settling ahead of time, perhaps they were in the off-season. At 13:30 they gave me the key to the room. There are no questions about the room, a comfortable sofa for children and a good bed.
room 308 on the third floor has a view of the sea, mountains and village houses. I was unsettled in the bathroom in front of the mirror by the lack of shelves where to put creams, small things, it was a disadvantage, because the water there is from washing hands. And another huge minus is there are no towel rails. White towels do not dry on hooks after a shower. There is also a small rope on the balcony for drying clothes, this is not enough for drying beach clothes and towels.
Towels are only for the pool, you need your own beach towels. There were always enough deck chairs. We bought better umbrellas for the season. Entrance when the sea is calm is ideal for children. But the most beautiful beach in Pitsunda at the sanatorium, you can independently take a public minibus for 150 rubles 20 minutes away.
We didn't like the food for lunch and dinner at the hotel, so we were glad that we didn't take it with dinner. We went to the central market there, try the barbecue at Uncle Misha's very tasty and there is also an excellent bakery. A Turkish restaurant for 1 time ORA, everywhere the concept is not sharp, it is always possible to give children a sharp one. I fell in love with the dining room number 1 (next to the MoKo cafe) at the Ministry of Agriculture, inside it is like a restaurant, and the prices are standard canteens. It takes about 15 minutes to walk from the hotel, but it's worth it. Once a taxi took 270 rubles to the canteen. We were at the Mill cafe, expensive, the passability is small for an amateur.
The tour was taken to Rizzv Island from the hotel by arrival in Pitsunda. It is standard to spend Wine, honey, cheese first. Then there are the sights.
on the island of Rizza itself, they allocated 45 minutes, very little...Take a better individual
We took a boat trip from the hotel. The boat is a good small one. The children liked it, but the white rocks are full of nonsense.
The pool at the pool was very good for saving when there was bad weather or children ran diving after the sea.
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Михаил
Level 6 Local Expert
September 5, 2024
A good combination of price and quality🤝
The hospitable hosts will answer any question, tell you what, where and for what, when and where!))
I am not a picky person, I was satisfied with everything by 100%.
Quibblers, misers, bores and those with "fan" fingers should pass by..
I recommend it to adequate citizens! P.S.
Hello to Guram, Irina, Dimura! 👋
Health, prosperity and all the best! 🙏
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Маша
Level 12 Local Expert
September 4, 2024
The hotel is very clean and pleasant.
- a clean, spacious apartment, we had a 6th floor, from where we had a magnificent view.
- the room has everything you need: refrigerator, kettle, mugs, air conditioning, TV, fumitox :)
- bathrobe as a separate plus
- friendly staff
- balcony with clothesline and clothespins
- there are no beach towels, they promise a fine for using hotel towels on the beach (we did not check).
Food: the Swede is not big, but as in the south, apparently everywhere, everything is greasy fried to a crisp.
There are 2 milk porridges for breakfast, which are not allowed after rotavirus. Cheese is the cheapest, as is sausage. Instant coffee. Salads are a mess, ala olivier, as usual.
The pancakes are delicious.
There seems to be a lot of food, but there is nothing to eat.
Lunch, to eat for a fee, as in the dining room, turned out to be very expensive.
Beach:
It takes about 12-15 minutes to walk, the road is broken (even for a pedestrian). Rods and umbrellas are included, which is extremely convenient.
In general, the sea cannot be called super clean, unfortunately, plastic, garbage and rotavirus.
It is impossible to walk along the embankment to old Gagra due to repairs.
Of the advantages that emerged on the spot: when the light is turned off, the backup power supply is immediately turned on.
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Анна Качурина
Level 6 Local Expert
August 23, 2024
I liked the hotel, the service, the staff are great guys. Polite, clean. Buffet, a large selection of food, delicious at home. It's close to the sea. I want to come back here 👍
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Вера Н
Level 10 Local Expert
May 14, 2024
The hotel is very cool, it was our first time, this is our first trip to Abkhazia. We arrived early at 10.00 and were checked in without any problems, we were complimented by the hotel. The staff is all pleasant, everyone is smiling, friendly. The rooms are bright, spacious, and everything is available for living. Kettle, mugs, bathrobes, slippers, personal hygiene products, etc. We lived on the 5th floor, the balcony overlooked the mountains, the view was beautiful. They also used the elevator. The breakfasts were delicious, buffet style. I usually ate something dietary, an omelet, vegetables, fruits. But there were also buns, pancakes, villages, cottage cheese, sour cream and much more. The only thing my husband had a few complaints about food, they told the administration they immediately brought us a compliment in the form of a cake. It was very pleasant. We went on an excursion from the hotel to Lake Ritsa. In general, we are happy with everything, we recommend the hotel.
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Денис
Level 4 Local Expert
August 21, 2024
We had a rest in August at this hotel, we were not mistaken in the choice. Service, cleanliness, food - everything is at the highest level! We definitely plan to return here next year. If Abkhazia is only an Empire!
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Елена Баранова
Level 6 Local Expert
September 20, 2024
We rested from September 8 to 18, the hotel is good, good repair, plumbing, they respond instantly to all minor comments and requests, especially Darina (if I'm not mistaken) the girl at the reception is just a miracle, always with a smile, she will tell you everything, explain, help, just a person in her place, a change of bed and towels in three days, room cleaning at the highest level, thank you for the rest, we wish prosperity and adequate guests!!!
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Марина
Level 14 Local Expert
July 4, 2023
We stayed at the hotel in June 2023, booked a family room with breakfast. The hotel is located in the area of Novaya Gagra, new building, modern renovation, on-site heated swimming pool, good for children. Room with a balcony overlooking the mountains. Cleanliness, timely cleaning. Buffet breakfast, everything is very tasty, fresh, a wide variety of dishes. I did not like the fact that the original documents were provided upon arrival, and one document was returned only the next day, and the same story was in the next room (they forgot to give it back). Of the advantages, the cleanest sea, mountains, but no entertainment, suitable for a relaxing holiday
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Ольга Мельничук
Level 11 Local Expert
July 26, 2024
We didn't rest there, but we really liked it, there is a pool there, we visited the dining room more than once, everything is very tasty. It's a pity that there is little choice in the evenings. In the morning there is a buffet, in the evening it is also necessary.
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хачатур акопджанов
Level 5 Local Expert
September 28, 2024
Great hotel,cleanliness everywhere,spacious room,great view,delicious breakfasts,good selection,bar prices are excellent,polite staff,thank you for a good stay.
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Светлана
Level 4 Local Expert
October 10, 2023
A good hotel, friendly and courteous staff, rooms with everything you need for a comfortable stay. Thanks to the chef for the delicious and varied breakfasts and the waiters for the efficient work of serving dishes and cleaning the tables. The beach is a 7-10 minute walk away, there is a plot for hotel guests with sun beds, you need to have your own towels. The only thing I didn't like was a lot of cigarette butts on the beach, maybe this is not the competence of the hotel, but on another beach in the center of Gagra it was very clean. In general, the hotel is perfect for families with children and people who like a quiet rest and quiet after 22 hours.
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Людмила Мошкина
Level 5 Local Expert
July 4, 2023
I really liked the hotel, although there is no recreation area except by the pool. Very nice rooms, cleaning, top-level reception staff. Good breakfasts, a variety of dishes, there are fruits and vegetables, everything is fresh. The restaurant staff is working perfectly. A good children's room, children's animator Katya liked the children very much. An inexpensive lobby bar. I advise you to choose rooms with even numbers - they have balconies overlooking the pool, odd ones from the second to the third floor have a view of the wall of the neighboring house. The upper floors may be visible mountains. It's a long way from the beach. 10-15 minutes on foot. The beach area from the hotel is very small. The sun beds are standard, but it would be nice to update the umbrellas already. Towels are not provided for the beach, only for the pool, so take yours for a trip to the beach. The beach has a nice bar from the Aquamarine Hotel. The hotel is very quiet, mostly families with children relax, no evening entertainment. If you need a quiet, relaxing holiday, you have children under 12 years old and you are in favor of daily walks to the beach and back - this hotel is perfect for you. If you want a hotel with landscaping, with a larger territory and more entertainment, closer to the sea - I recommend the Aquamarine or Europa hotel (if we consider this part of Gagra)
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Ольга
Level 6 Local Expert
October 2, 2023
rested in September 2023. The hotel is very clean, fresh modern renovation. The staff is polite, the kitchen is excellent (very tasty food), the pool is lovely warm, there is a backlight, you can swim until late in the evening. The towels are clean. It is very cool that there are bathrobes in the rooms for all the residents (there are no naked bodies in the hotel). It takes about 7 minutes to walk to the sea. The sea is clean, there is an opportunity to look at dolphins. In general, the most beautiful hotel, five out of five!!!! Well done! Thank you for a wonderful stay!
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Каринэ Галустова
Level 4 Local Expert
July 31, 2023
We had a rest with our family from 15.07 to 26.07. Excellent, cozy, family-run hotel. The rooms are clean, cleaning every day. The rooms have bathrobes, slippers, a refrigerator, a kettle, black tea, green tea, sugar. Varied, delicious food. Polite staff, any issues are resolved immediately. Heated swimming pool, children's room, animation. To the sea at a slow pace of 12 minutes, to the market 10 minutes, to the embankment 20-25 minutes. I recommend this hotel, especially for those who come with children. To all the service staff, a big greeting from the family living in room 216, thank you for your responsiveness, politeness, kindness. Good luck to you guys and see you again!
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Татьяна Светличная
Level 5 Local Expert
September 8, 2023
We stayed at this hotel on August 8-18, 23. We really liked it. All the staff is polite and attentive. The room has bathrobes, slippers, kettle, safe, air conditioning, balcony. Cleaning every day, linen change every 5 days. There is a buffet breakfast in the dining room, there is everything: 2 types of cereals, pancakes/pancakes, boiled eggs / fried eggs, sausages, rice, buckwheat, meat, various cheeses, sausage, vegetables, fruits, yoghurts, cereals, desserts. Lunch for an additional fee according to the weight of the dishes, there is also a sufficient choice. Dinner can be either by weight or 700 rubles. for a buffet. The pool is warm, there were enough sun beds for everyone, they give towels. There is a bar, they make coffee and cocktails. There are free games on the console in the lobby, there is air hockey and table football. The road to the sea is so-so (through a construction site), 10 minutes on foot. There are free sun beds and umbrellas from the beach. The only drawback is a small clothesline on the balcony.
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Елена Кучерявенко
Level 13 Local Expert
August 1, 2024
A chic hotel, friendly and helpful staff, nice rooms, a swimming pool, special thanks to the chefs and pastry chefs, desserts are just a bomb
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Маша П.
Level 4 Local Expert
June 17, 2024
We were at this hotel from 3.06 to 12.06 arrived at the hotel and settled in immediately. The room is clean, the room has bathrobes, slippers, soap, shampoo, shower gel, a set for brushing teeth. The beds are large and comfortable. Mountain view from the balcony. The staff is polite and friendly. If someone goes to the hotel with children, there is a wonderful animator, they work with children all day. The bartender is a great guy. The administrator will tell you everything and prompt you. The pool is beautifully heated, you can swim even at night. The breakfasts are excellent. This hotel is ideal for relaxing. We will definitely return to this hotel.
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Кристина Федорова
Level 6 Local Expert
September 21, 2023
If you want to relax comfortably in Abkhazia, I highly recommend taking a closer look at the Empire Hotel. The room was on the 4th floor with a mountain view. The hotel is new, the elevators are working, there is a swimming pool and a dining room on site. The breakfasts are varied and delicious! There is a very poor choice for lunch and dinner, and as for me, it is not tasty (burnt cutlets and dry chicken kebab shocked). The room was cleaned regularly. There is a bar where, by the way, they will not only make you any cocktail, but also talk to you heart to heart)))On the ground floor there is a room for children with an animator and a curling iron - children of all ages will have something to do. I would also like to note the work of the reception staff - a little more attention, a human attitude towards the guests, yet you are the face of this hotel. And yes, we will definitely stay at this hotel again and I hope that then there will be curtains in the shower. For the reception staff and the lack of a shower curtain, minus a star.
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наталья турчина
Level 4 Local Expert
July 18, 2023
Great hotel!!! The staff is polite, friendly, solves all issues very quickly.The food is very diverse, everyone will be able to choose something for themselves.The pool is clean, the water is always warm.The hotel is very cozy and clean, both the rooms and the lobby are cleaned daily.Good location : a 10-minute walk from the city market, where you will find everything you want. The central embankment is a quiet 30-minute walk away. And the most important thing is that the sea is 800 meters from the hotel (as it is written in the booklet of the description of the hotel) this is about 10-12 minutes walking distance.In general, our family left with only positive emotions!! The expectation/ reality coincided with us 100%. We recommend visiting this hotel
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Ангелина
Level 11 Local Expert
September 7, 2023
A wonderful hotel.
Clean, cozy, modern. Room cleaning is regular. Cafe/dining room on the ground floor. You can come in to eat almost any time. There is a lot of food. Delicious, affordable. The children ate with pleasure. There is an elevator, the pool is heated.
Air hockey and table football especially pleased the children. We walked to the sea for 10 minutes slowly.
I liked it very much. I wish you to keep the approach to the organization of recreation 💜
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Алла Гуськова
Level 5 Local Expert
May 22, 2024
A modern excellent hotel, I really liked it, even though we were there only a day, cleanliness, kindness of the staff, delicious breakfasts are included in the accommodation, lunch and dinner can be ordered additionally, prices are not high. Thanks
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Ксения
Level 3 Local Expert
May 2, 2023
We stayed at this hotel from 24.04 to 29.04.
We lived in a family room on the 3rd floor - the room is clean and cozy. There is everything you need - tea/coffee, bathrobes, towels, slippers, hygiene products.
Buffet meals, we took breakfasts and dinners. The menu is varied, the food is very tasty.
There are activities for children - a game room, an animator, table hockey /football, a playground outside.
There is a heated swimming pool on site. The working hours are from 10 to 22 o'clock.
The sea is a 7-minute walk away.
There is a dolphinarium and a market nearby.
I would like to express my gratitude to the hotel staff - very kind and helpful staff. They solve any issue quickly and competently.
I will be happy to spend my vacation at this hotel again.
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Татьяна Бородкина
Level 3 Local Expert
July 29, 2023
We had a rest in the Empire from 07.11.23 to 07.21.23.
Only positive emotions: beautiful clean rooms, snow-white bathrobes and towels, friendly and courteous staff, good breakfasts.
I would like to say a special thank you for the comfortable environment on the territory of the hotel for guests with limited mobility. My daughter was in a wheelchair (she broke her leg before her vacation), thanks to the well-thought-out infrastructure, she moved completely independently around the territory of the Empire. This is very important for her and for us, of course.
In general, I recommend a vacation in the Empire.
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zeberdee1989
Level 4 Local Expert
May 8, 2024
The hotel is great! Heated swimming pool, children's playroom, air hockey and table football. The rooms are great and the staff are very friendly. Very tasty breakfasts, we like everything!
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Мария Сапогова
Level 6 Local Expert
October 26, 2023
I had a rest in September 2023, we really liked everything! I'll start in order: we ordered a transfer from the hotel (cost 3500), we were met from Adler railway station and taken to the very doors of the hotel (we passed through the border quickly, as the driver went through customs with our luggage, and we walked through passport control). At the hotel we were greeted kindly (without intrusive smiles), told everything and showed. Check-in from 14:00, we arrived earlier, we were allowed to change clothes and leave our luggage in the storage room, we were checked in a little earlier - at 13:00. We took breakfast and dinner from the hotel (since it was the first time in Abkhazia and we didn't know if we could feed a child of 3.4 years). Breakfast and dinner were served according to the buffet system. There was plenty of food, there was always a choice from porridge to desserts. For dinner, too, 3 or 4 types of side dishes and 3 types of meat, there was fish, all kinds of salads, etc., in general, we did not starve. There are also many home canteens around the hotel and there are many restaurants with European cuisine on the central embankment. We took a view room on the 6th floor (the balcony overlooked the mountains) wonderful view, not noisy in the evening! The hotel has a children's room with a babysitter, which is not a little important. In the mornings, there was a charge for the kids around the pool, the children's room was not big, but there was enough space for all the kids, a lot of toys for any age, next to the baby there is a hall where you can sit and there is a bar (where you can drink a delicious cocktail). The hotel also has a heated swimming pool, we swam even in the evening, always clean and there is a small playground (slide and swing) nearby . And it is very important for families with children, the hotel provides strollers, if you need to take a walk in the Lobby, take a stroller, take a walk and put it in place, very convenient! It takes 6 minutes to walk from the hotel to the sea, there is a private beach with sun beds and umbrellas on the beach, they are monitored by a special person from the hotel and there is always a place for everyone. We liked everything very much, convenient, comfortable, we will definitely come back!
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Анна Овсянникова
Level 5 Local Expert
July 24, 2024
10 out of 10!!! Great hotel, great staff, great breakfasts, great bar! At the same time, an acceptable price.
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Владимир П.
Level 2 Local Expert
September 19, 2023
Great hotel. We had a family vacation from 07/29.23 to 08/27.23 . I really liked it. Wonderful hotel, wonderful staff. We lived in room 208 with a view of the pool. We had breakfast included. The dining room is wonderful, everything is very tasty. It's not far to the sea. The sea has its own place on the beach, there have always been sun beds and umbrellas. The sea is the purest. I really liked it. I really want to go back.
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Игорь Морозов
Level 5 Local Expert
June 22, 2024
A quiet, cozy hotel for a family holiday. There is always delicious food in the dining room. The bar has a wide selection of different drinks. Polite, friendly staff.
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Руслана Б.
Level 5 Local Expert
August 10, 2024
A cool hotel with its own swimming pool not far from the sea, clean and spacious rooms. Friendly and helpful staff. There is a playroom for children, entertainment in the form of computer games. Free secure parking.
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Татьяна Епишева
Level 2 Local Expert
August 15, 2023
Good day to all!!! We stayed at the hotel in August 2023. I want to thank the staff Very Much!!! The girls at the reception are just good fellows, kind, responsive, very attentive to everyone , Our maid Marinochka cleans cleanly and comes to work with a soul , the cook cooks just very tasty ,I will remember his meatballs for a very long time , the waiters are all smiling and friendly
The man who is on duty at the beach is always friendly and will help you choose a place!!! In general, thank you all very much for our vacation!!! I really rested with my soul!!! We will definitely come to you again! I recommend it to everyone. The prices in the bar and in the dining room are reasonable.
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Капитошина Мария
Level 4 Local Expert
September 6, 2022
The new hotel is excellent! The rooms are cozy and clean. High-quality and daily cleaning!!! Friendly staff!Breakfast was included in the price. Good delicious food, for every taste, the Turkish hotels have a similar menu. The first day we decided to look for another dining room for lunch and dinner, BUT!!!! after trying the food in 3 other canteens, we decided not to experiment anymore!!!! It's CLEAN!!! Everything is new!!! Prices are the same as everywhere else (not cheap) but delicious and clean! The location is certainly for an amateur, 10-15 minutes to the sea is like walking, not far and not stressful! There is a private beach-this is of course a plus: sun beds and umbrellas of your own!BUT this part of the embankment is not gentrified, and there is nowhere to walk in the evening, far from the center, there is not even a toilet nearby!!! And there are a lot of people on the shore. In general, I had to go to the stunning Mojito beach in Old Gagra, where the embankment is ennobled and there are no people from the word at all! THE HOTEL is super, the location is controversial.....A huge plus is a swimming pool and a children's room! Thanks to the animator, the child was attached in the morning. There is one drawback, but I will not take off the star for him, I hope the administration will read the review and come up with something: The sun loungers on the beach are cleaned very early, at 6-7 pm the employee begins to drive everyone away to make noise with these sun loungers. It is not pleasant, we came to rest, after lunch on the boat, and here they are already driving.You can extend it at least until 19:30....before sunset:)
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Оксана Антипина
Level 4 Local Expert
June 29, 2024
The first time we arrived at this hotel in 2022, we liked everything, we decided to come in 2024, for sure we arrived for the second time, we were presented with a bottle of wine, which was very pleased. Everything was fine at the hotel. Breakfast was included and lunch and dinner were also served in the hotel dining room the food was delicious and the prices were reasonable
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Наталья Серова
Level 13 Local Expert
September 15, 2023
Excellent hotel, delicious breakfasts, daily cleaning, cleanliness, attentive staff, there is a children's room with an animator for kids, for older children in the lobby there is air hockey, football, and an xbox. The pool is amazing. Not far from the sea. I recommend.
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Надежда Горбачева
Level 8 Local Expert
June 25, 2023
We stayed at the hotel from 11.06 to 24.06, for the third time in Abkhazia. Before the vacation, we were looking for a hotel in Staraya Gagra (we like Staraya Gagra better) there were no places, there were no decent hotels.
We chose the Empire hotel for the following reasons: inexpensive (2 adults 2 children with breakfast included for 2 weeks 103 thousand rubles), there is a heated swimming pool, animation.
Advantages: very clean, cleaned every day, the room has air conditioning, a balcony, bathrobes, slippers, shampoo, shower gel, toothbrushes, a dedicated beach (with sun beds, umbrellas), delicious food.
For children: children's room, air hockey, table football, chess, Ps5 game consoles.
Disadvantages: location in the private sector, far from the sea (10 min)
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Татьяна Ф
Level 15 Local Expert
May 15, 2024
a good hotel, of course, is not very impressive that it is located in the private sector, but the service, customer orientation, breakfasts are worth it. Our recognition and gratitude to the staff for our active children