Sheraton Astana Hotel
537 reviews
March 21, 2023
A great hotel! The service is on top! We held an event there, we were very satisfied! A lot of attention from the staff, everything is thought out to the smallest detail. They try to resolve all issues promptly. Thanks!!!
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January 5, 2024
We stay at this hotel all the time. Clean and cozy rooms. A good choice for breakfast. And a great location
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October 8, 2023
The hotel is excellent both in service and location.
Justifies its stars.
Breakfast buffet based on Kazakh, Italian, Oriental cuisine!
Visit the SPA for sure!!
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November 1, 2023
I haven't been to the spa. But the service, cleanliness in the rooms is at a high level. Breakfasts with a rich selection. There are many options for pppshnikov. And for those who are looking for more complicated options)))
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August 7, 2022
The hotel is good, it fully corresponds to the level of the network. There are no complaints about the staff and room service.
The breakfast is good, there is a choice, you can choose something for yourself according to different requests and preferences, a lot of fruits, good milk.
A restaurant for dinner is expensive, compared to establishments within a kilometer radius. The cuisine is quite average, the alcohol selection is very decent.
Almost all the reception and restaurant staff speak excellent English.
It is very worthy for the post-Soviet space.
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December 29, 2023
The super hotel is all stylish and functional. Excellent cuisine and courteous staff. Excellent location city center
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August 8, 2023
The service is excellent, the staff is polite and attentive, the rooms are comfortable and clean, the breakfasts are delicious and the selection is good, we visited the SPA and the pool very much.
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April 8, 2023
Great location! Delicious breakfast and friendly staff. The room is very comfortable with lots of outlets and different work areas. A small mistake, we incorrectly ordered the main course for lunch and the whole lunch became complementary for me. It is rare to find such a high level
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November 12, 2023
I often stay here when on a business trip. Always excellent service, an opportunity to relax after a working day. Separately, I will note a great breakfast.
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May 5, 2024
This is the best hotel I've ever stayed in. The breakfasts are wonderful, the staff, comfort, cleanliness - everything is at the highest level
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October 19, 2024
Terrible service. Disgusting staff.
Dirty water and greasy food. The staff doesn't care about your inconvenience at all.
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September 10, 2023
The staff is polite, the breakfast is perfect, the room stock has not been killed yet.
I come to work quite often, so far without complaints. Not extra-class when compared to the Ritz, but very, very good.
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3
April 16, 2024
Great hotel. Very beautiful, good location! But most of all I liked the pool.
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October 1, 2024
The staff is very attentive. The service is at the highest level. A three-course meal. Besh meat is very tough. They cooked it in a hurry. The salads are very tasty.
Dessert for four.
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August 19, 2024
Everything is on the level: reception, breakfast, cleanliness in the room, swimming pool!
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April 12, 2023
The rooms are excellent and comfortable. There is an ironing board with an iron. The breakfasts are varied and delicious. Daily cleaning, there is a wonderful spa, fitness room. The location is very convenient
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3
May 18, 2024
Sheraton has always been famous for its quality: both in service and comfort.
This time was no exception. Despite the minor problems (where there are none), the impression remained pleasant.
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January 31, 2024
The best hotel in Ksakhstan and the best SPA! The service is impeccable! There is even an alternative milk at breakfast, and even when leaving they offer coffee with them.
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September 6, 2023
Convenient location. A very good breakfast. But the rooms are "tired". The cleaning of the room leaves much to be desired, the garbage on the floor that remained from previous residents was not cleaned. There were problems with payment, the reserved amount was not debited from the card (booking and payment via booking). They said that there were other rules, but they did not warn about it in advance. I had to run to change the money in cash.
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February 23, 2023
Great location, the rooms are fresh and clean, the service is also on the level! The SPA is also good!
Plus, the hotel is a member of the Bonvoy Marriot club, so you can accumulate points.
The price corresponds to the quality
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3
December 23, 2022
A stylish, comfortable and modern hotel.
Quiet and cozy rooms
A gorgeous double bed
Great bed linen
A variety of breakfasts
Friendly and caring staff
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November 28, 2022
In general, I liked the hotel, but according to my requirements it does not meet the international rating of the hotel. The room was small enough, but clean. The view from the window is unremarkable. I liked the spa complex as a whole, but it is inconvenient because of the corridors, the sauna is located next to the dispensary, to go to the pool through a long corridor, which causes some discomfort. The staff is helpful. But unfortunately, I was issued the wrong document, upon returning to my city, I wrote to the hotel and could not resolve the issue with the documents for about a month, as a result, after long correspondence, they were sent to me. I believe that the hotel should respond quickly and efficiently, there should be no such temporary delay.
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February 17, 2024
Sheraton left a very good impression. A well-designed, kind space, beautiful design, no worse than in Singapore. The work of the services is well organized, everyone is very friendly, decent cuisine. Among the disadvantages are loudly popping locks in the rooms, tough chicken meat. I recommend.
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1
March 15, 2024
Nice hotel. Friendly staff. I checked in 2 hours earlier, quickly provided a room at no extra charge. Keeps the level up!
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July 1, 2023
a decent hotel, nice to be in. Help and service are offered everywhere. I'm not bored, everything is accessible and open. I give you 5 stars and wish you all a good rest
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December 7, 2023
I rate the hotel as Super B. I consider it the best hotel in Astana as the staff is polite and the cuisine is excellent. Price quality is equal to Sheraton
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February 29, 2024
Excellent 5-star hotel, spa and kitchen on the level! The staff is friendly, they will always help!
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February 15, 2024
The staff is just an unreal space. On the second laziness, they recognize and address by name. The location is great for business meetings. But people are always the main thing
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December 4, 2023
A great hotel for its 5 stars, clean, cozy. The staff is friendly, friendly and very beautiful! It is located in a convenient location, there is a shopping center nearby, it is very beautiful inside.
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November 28, 2022
Good evening!
I was vacationing in Kazakhstan for the first time, the choice fell on this hotel.
Single room with a large bed, as soon as I entered the room, my eyes fell on a dirty mirror, everything was stained.
The mirror was just as dirty in the bathroom.
Dirty toilet rim.
The bed linen is just terrible, it stings washed
Tea and coffee were constantly not reported, I had to ask.
But most of all I was confused by the cleaning in the room, for the first time such an impression after a high-level hotel, there was no cleaning.
About the SPA.
I did not consider the baths, but the jacuzzi is dirty, the water is green.
The pool for children (the administrator called it a paddling pool) also has green water.
I do not advise bathing children there.
Advantages of this hotel
1. Friendly staff.
2. Excellent breakfasts.
That's it!!!
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September 10, 2023
A great hotel, there is a swimming pool, a spa area and a sunbathing area.
Lovely, courteous staff
Very tasty food in resto :)
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3
January 18, 2024
A good hotel, clean, cozy rooms, excellent breakfasts. Excellent restaurant cuisine.
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July 9, 2023
The service is great the staff is good the rooms are just gorgeous the food is delicious and the breakfasts are excellent the spa is super clean everywhere the pool is what I need
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3
September 16, 2024
The service is excellent. The food and desserts are very tasty.The only thing I didn't like was the shower. It was very difficult to adjust the comfortable temperature of the water, whether it was flowing or very hot, almost boiling water or cold.
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September 20, 2022
The hotel is gorgeous, I really liked it. Cozy, comfortable rooms, beautiful views from the window. The room is cleaned very well. Friendly, attentive and courteous staff. A big plus is the pool and SPA. I recommend it!
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May 11, 2024
Very high quality service
Good breakfasts
The city center is within walking distance
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February 29, 2024
Nice Hotel! The service is excellent. The kitchen is delicious. The rooms are clean. Parking is more expensive
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February 1, 2024
Good location, friendly staff. The breakfast is delicious.
On the downside, it was very stuffy and hot in the room.
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December 21, 2024
The hotel is gorgeous! Top service. I advise everyone
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February 5, 2024
A nice hotel, with spacious rooms and a good view from the panoramic windows. The staff is helpful.
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June 26, 2022
Polite, clean, great spa. It's a long way from the saunas to the pool to freeze, so take the bathrobes.
A wonderful breakfast with dishes of the national forge. The basis is a continental breakfast and there is a corner with national cuisine.
The rooms have designer walls and they are covered in dust (((. Good views from the room
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April 21, 2024
A modern, stylish hotel! The kitchen is at a high level! The staff is excellent!
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October 23, 2023
I liked everything very much! The staff is polite and very responsive! I recommend it to everyone! I was very satisfied☺️
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May 29, 2022
A wonderful hotel!! Sheraton! Modern, European-style, with all the necessary conditions, courteous, helpful staff, delicious, varied food (breakfast), excellent SPA, cleanliness and comfort in the room! We really liked it! Everything is cool!! Thank you!🌹
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3
June 9, 2024
One of the favorite hotels in Astana. The local spa deserves special praise.
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March 18, 2024
We were in January 2024, nice rooms, clean linen, the only negative, the pool did not work during our stay.
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May 22, 2024
Excellent staff . Lovely rooms. Wonderful food. I'll be back!
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July 23, 2024
A comfortable hotel, comfortable and clean rooms near the airport. Polite staff
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November 21, 2024
Great hotel. And helpful staff
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July 6, 2023
I express my gratitude to the employee of the Sheraton Astana hotel, the Beautiful Karakat.
High professionalism, service and just a nice girl.
With /pLaura Auteleeva
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