Occidental Sharjah Grand
1043 reviews
January 26, 2023
Not far from Sharjah airport . Rooms are clean, daily cleaning. We took only breakfast, everything was very pleasant. The bar has very tasty little cakes. Polite and very friendly staff. I was pleased that there is a free bus from the hotel to Dubai and back. However, it is necessary to make an appointment in advance, sometimes there are no seats, because the bus is small. It left a very pleasant impression.
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5
January 24
Recently it was renovated , I got a very nice room. The food is delicious at first , but monotonous . After 4 days , I don 't feel like eating anymore . Delicious food for a fee at the restaurant on the beach with a beautiful view. The beach is good , but at the end of November there were a lot of jellyfish , they didn 't seem to have time to bite , but it 's scary to swim among them . I was also worried about the view of some factory not so far from the hotel . The hotel itself is, in my opinion , on the outskirts, far from civilization on foot. Russian-language animation (yoga, etc.) there were enough sunbeds. There are plenty of towels .
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1
1
August 19
A good hotel, just a little bit and you can give a solid 5 stars. So far, it's a stretch. The kitchen and staff are gorgeous, no complaints. If you don't want to sit in the lobby during the nausea from acclimatization, then it's better to fly in the afternoon.
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1
September 7
Wonderful hotel, 5+ room service. The sea is nearby, the pool is clean. We will definitely come back here.
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4
August 14, 2023
Nice quiet hotel. It corresponds to its 4 stars. Main advantages: beach, pool, food. The rooms are old, but spacious, everything is in them, everything works. If you are on a beach holiday, you will be satisfied. There is bedlam around the hotel((, but everything is fine in the hotel. Mostly vacationers from Russia. A quiet hotel without frills, but I like it.
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5
October 10
Nice hotel , beach within walking distance, nice pool, cozy rooms, good service.
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March 4
Vacation in February 2024. Solid four stars according to the hotel system. The rooms are better on the 4th and 5th floors. The sea is 10 meters from the pool. The pool is clean, deep (2.85) and there is a Jacuzzi with hot water. There is a children's shallow pool. The food is good, of course there are not a billion different dishes like in Turkey in the top five, but you will not starve. Drinks are free at breakfast. For lunch and dinner, a bottle of 0.5 liters of water - 6 derham (150 rubles) , 1.5 liters - 9 derham (225 rubles) a glass of 0.2 ml juice - 20 derham - 500 rubles. There is a lot of water in the rooms, a full refrigerator, but in the restaurant - for a fee.
The rooms are cleaned every day. Tips were left for 3-5 derham. There is a bus to Dubai Mall every day, you just need to sign up through the hotel's app, because places are limited. If the guide advises a free trip to the shops with gold and furs - do not try, in those stores they persistently demand to buy something at inflated prices. The hotel accepts Union Pay cards from Gazprombank. The exchange rate is best in the Deira City Center (hypermarket) Wall Street exchanger on the 1st floor. Overall, the hotel is good. In general, for a holiday in the UAE, you need to take a suitcase of money, or preferably two suitcases.
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11
April 6
We rested in a nearby hotel, and we came to this hotel along the beach. The territory is small, but well maintained and beautiful. There is a water slide in the pool. Beach bar, nice sun beds and umbrellas.
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3
August 29
I really enjoyed my vacation! I recommend it! Location, staff, kitchen, beach - everything is great!
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2
April 1
I started writing a review several times, but I couldn't finish it because it turned out to be very emotional... But I really want to write to the point!
I'll probably start with the fact that the tour operator recommended the trip to us for 2 years, saying that the service, food, hotel, in general, EVERYTHING is at the highest level. That's why we were driving in anticipation of a fairy tale!
And now, in order, I will tell you about the TRUTH that we faced.
Upon arrival, we began to look for our tour operator. Our manager informed us that this is a Space travel. There was no such sign anywhere when leaving the airport. We started going from one bunch of people to another, looking for our operator. Thank God we found two young people, one had a list of arrivals, and the other handed out memos indicating the hotel to which we would be taken. And on this memo there was a completely different hotel, and not the one that we had booked. We started to figure it out...No one knows anything, everyone is playing pin-pong. After 30 minutes, something cleared up and we were still brought to our hotel! Hooray (we thought)!
We checked into the room and almost got a heart attack with my husband for two:plumbing and tiles are all covered in fungus and rust, the cabinet doors were skewed so that they stopped closing and opening for a long time, the door to the closet, where the mini-bar refrigerator was located, scraped on the floor, the side shelf fell out, when opening the refrigerator door, the light in the room is such that if you turn on all the lighting, no matter You can't see a damn thing. But the highlight of this issue was in the form of living creatures, or rather a 3 cm cockroach (unfortunately, Yandex does not allow you to post his photo)!
The room was changed after we promised to bring it to the reception. As an apology, fruit was brought to us...but they did not correct the mood and the emotions received from the 4-star hotel in any way. Although after reading the reviews about the hotel, I am very glad that it was a cockroach, not a rat!
Food. This is a meager, repetitive buffet from day to day, in which it seems that what is not finished for breakfast turns into a salad for lunch, what is not finished at lunch smoothly flows into dishes for dinner. There was only one type of seafood (in principle, for which we were traveling), cooked in different versions. The fruits have always been apples, melon, watermelon and orange. The only thank you to them is that every day there were porridges with which to feed the child!
The sea and the beach. Since we were with a child, the beach and the sea are the best thing for children. Sand, smooth and shallow approach. We were there from March 20th to the beginning of April. The sea was cold, it was not comfortable to go in, out of 13 days, there was a storm for 6 days and swimming was forbidden. The air temperature was from 25 to 30 degrees. The sun is hard here, even at this temperature, so the cream was smeared all the time!
From entertainment, there are animators for charging, there is a children's room, but there is little entertainment in it, there is billiards, but it is difficult to play, since one ball is lost, and the chalk for the cue looks like a stub...Perhaps that's all.
I really want to see these people who write such rave reviews about the hotel, the service, the food here! Are you serious about this? Is this your first trip abroad?! Your reviews are untrue and misleading. This hotel matches the weak three.
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3
3
February 24, 2023
We had a rest with the children in February, we were satisfied. There were no problems with food, animation - yoga, water aerobics, they are engaged with young children. There is a sports ground for volleyball, a tennis table. The Oceanarium and Al Jazeera Park are located next to the hotel. The rooms are comfortable, five Russian channels on TV. The beach is clean, the sand is fine, a great holiday with young children, a heated pool, a slide works. Have a good rest, everyone.
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3
February 18
Of the advantages - the beach, the sea, and that's where all the advantages end.
The food is worse than in Cuba. There is not even ice cream for breakfast, lunch or dinner. The children's menu is worse than the canteen. During the three days of stay, there was only beef once. All the food is in terrible sauces. The restaurant has so little space in the buffet area that even if you arrive early you are still in the crowd. Coffee from a cheap machine, and even for a fee they will make you the same. There is no need to even talk about prices - 2-4 times more expensive than in Moscow .
The sound insulation is such that you can hear what is being said behind the wall. The ceiling in the bathroom is dilapidated with mold. The pool is small.
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2
2
June 11
A good location, its own beach, high-quality food without frills. Sun beds are occupied early in the morning (the hotel is small
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March 24
We have been to this hotel several times, very polite receptionists, a lot of Russian speakers, lived on the 3rd floor for the last time, a very dark room. The food leaves much to be desired, but we had enough. The beach is gorgeous, sun beds and towels are available. It's great that there are pharmacies and shops nearby. In general, everything is great!
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3
1
February 24
A great hotel with a private beach on the first line. Good, varied food. Friendly, helpful staff. Deluxe rooms of 30 sq.m. Room cleaning is also good 👌
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July 5
The hotel is good, the food is also good, only a lot of locals are upset by the pool on weekends, they behave noisily, they talk loudly in the rooms on weekends, they make noise until three in the morning, complaints at the reception do not help much. Among the wishes, I would like to see white rice in the children's menu, because children do not eat yellow at all.
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3
1
April 29
This is not the first time I have been staying at this hotel. The reception staff is attentive: two girls who speak Russian, their managers-they all treat the requests and problems of vacationers with understanding and kindness. The cuisine is varied and delicious. The beach is clean, there are enough sun loungers, the staff are attentive and tactful. Room cleaning is daily, I would like to especially mention an employee named Rana-a hardworking and decent young man, after his cleaning, the room shines with cleanliness. I also wanted to mention the representative of the Al Khalidiya company, the excursions recommended by her were very exciting and informative. Thank you for staying at your hotel.
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3
June 11
It's a great beach, but it was closed for a couple of days because of the waves. The hotel itself is a little tired, but very pleasant and the food is delicious, although there is not much of it!
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3
2
April 22
Lovely hotel, staff, service, taxi nearby, good excursions, 1st coastline, sand beach and wonderful cuisine. Free bus delivery to the MALL
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2
February 21
I like almost everything!
Upon arrival, there was a nuance with the "sea view", which I ordered in principle when booking the tour. We moved into a room with a view of the concrete roof of the lower floor with external blocks of conduits and protruding fittings... but after contacting the reception, everything was settled, moved to a room with a view.
There are quite a lot of different dishes, but there are days when a child "doesn't like anything" ...
An outdoor pool, a slide, a Jacuzzi next to it - everything is fine! In addition to the fact that this grace closes at 20.00, cleaning begins... They ask you to leave.
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October 3
Good hotel!!!
Its own beach, good food, not far from the airport. There is a grocery store nearby.
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April 25
We had a rest in March 2024, we liked everything! Even the bathroom, which is not very pleasant to look at, did not overshadow our stay at this hotel) the sea is clean, beautiful 😍 there is enough space for everyone, friendly staff! 👍
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March 29
A very good hotel on the first line, a good beach, high-level service, good food, delicious, the only point is that drinks are served only for breakfast
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3
January 29
We rest in this hotel 3 times!We have been vacationing in Sharjah 2 times a year for many years.
We like everything in this hotel: the room, the beach, the kitchen, the service!
Thank you for a pleasant stay!
You are the best!
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3
April 2
Great hotel, delicious food, friendly staff, clean rooms, bomb beach, clean water. Heated swimming pool. Everything is great.
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3
November 9, 2022
Nice hotel. The beach is well maintained.
The staff is attentive, friendly. The rooms are small but cozy. The room has a safe, refrigerator, plasma, kettle and coffee, tea, cream. Water is given to the room every day. Nice loggia. The food is varied and delicious. Lots of fruit. Cleaning is carried out every day. Clear. I didn't use the pool, because I love the sea. But many vacationers swam in the pool. This is our second time in this hotel and we want to go there in 2023.
The territory is bounded by the beach. You can take a walk in the city or take an unscheduled bus to Dubai.
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5
2
April 21
We had a rest earlier in this hotel when the owner was local. On the face of the conditions and service. The beach is dirty, they don't clean up the garbage. Previously, every morning the guys went through everything from 5 a.m. cleaned and it was clean. The rooms are not cleaned well. The kitchen, at first glance, may seem diverse, but I didn't want to eat for 4-5 days, everything is the same. The pool is not bad, there is a slide, there was animation. In general, we will not go to this hotel anymore, the colossal difference is how it was and how it became, although for many this is considered a good level, probably
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1
February 22, 2023
The beach is beautiful, clean, shallow, there is no better for children, the water in the sea is transparent, there are plenty of sun beds, standard rooms, cleaning daily, the food is most importantly of high quality, if you are late, you will be fed, the staff is attentive, Russian speakers at the reception every day, understand, help. Thank you very much to the management of the hotel, sincerely.
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4
2
October 23
We liked the hotel, attentive staff, great room, good food. Thanks!
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3
February 3
A wonderful hotel! From the first to the last minute, we were surrounded by comfort and unobtrusive service. Good location (first line). The restaurant is cozy, the food is delicious
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March 28, 2023
A wonderful hotel! We rested in it 10 times, rested 5 times or more even when it was called Sharja Grand Hotel. Everything is fine in the hotel: service, rooms and meals. It is very good for tourists with children. I always return to this hotel with pleasure. I recommend it. The presence of a port and an oil refinery has never been an obstacle. Vacationers are mostly Russian-speaking, which is a plus for someone, and a minus for someone. Everyone chooses their own.
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8
1
February 14
Hello.
Today is the day of departure from the hotel (February 14) and while there are a couple of minutes under the sound of the surf, let me say a few words about the hotel.
Anastasia is the face of the hotel, the person with whom we solved all the issues. Even before departure, we wrote an email to the reception in her name with a request to confirm the reservation and payment for the hotel, as well as with a request by number. The answer came quickly, to the point and with welcome words. Nice, businesslike.
Hotel.
A real Spanish foursome. And not because Barcelo bought this hotel not so long ago, but because there is a vacation in Spain in my memory, even back in 1996. A welcome bowl of fruits, a message about the time of transfer from the hotel is not on the lists at the reception, but to the room on the letterhead, the unstressed smiles of the staff, delicious homemade food - all this is evidence of the powerful school of management of the Spanish chain of hotels, which every employee goes through.
Food.
We had half board. It's perfect for us - I wanted to eat a little for breakfast and dinner. The assortment is not like in Turkey in the top five, but every dish was delicious, you can even say it in a restaurant way.
Sea.
In terms of beauty - number two after the Maldives, in terms of convenience - number one!
For children and those who swim poorly - paradise!
Location.
For us, the rest should be primarily beach, so the hotel has a solid five. It stands on the beach, but the city is close, and we walked and took a taxi.
Occidental Sharjah Grand is the best beach hotel for its money.
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3
October 26
A normal, calm hotel for Russian-speaking pensioners. The beach, the sea - the Red Sea is better.
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March 22
The food is delicious, the service is decent, the staff is friendly, the rooms are clean, the cuisine is European, the location is great
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3
1
November 12, 2023
I liked everything delicious, clean, comfortable, unobtrusive. Special thanks to Ekaterina Berezkina from the travel agency ,,Key to Russia,, for a well-chosen tour.
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April 12
I only give 3 stars, because I don't understand what the 4th is for. I once wrote a negative review about the Olymp Hotel in Kazan, it's the same story here. Unfortunately, I didn't take a photo, but I'll share my impressions anyway. The room stock is old, the carpet in the corridors is faded, the tiles in the sanitary units are coming off even despite tons of sealant, the outlets of the taps in the shower are rusty, and the rust layer is decent, apparently for a long time. The request was for a room above the 1st floor with a sea view, the hotel responded that such rooms were available and eventually settled us on the 1st floor with a view of the pool, people lying in sun beds by the pool could perfectly view our room if the curtains were open. The floor is even triple, but due to the irregularities of the relief, it is located below the main building, lobby and pool area, as if going down, you find yourself in a corridor that stinks terribly of dampness and basement, and then in the same damp room. Sleeping in this room without an open balcony is not realistic, the dampness is directly felt. Upon arrival home, I brought a suitcase of damp, basement-smelling things. When asked to change the room, they simply "fed breakfast", to the question: "how did it happen that the reservation was for a room above the 1st floor, and eventually settled on -1?" they replied that they did not know which rooms would be available until the day of check-in, the question is how so?! And if nothing had been released, would we have been offered to settle on the sun loungers by the pool? The second question that arose is the lack of soap in the shared toilet, how is that? Here I am walking from the beach for lunch, to wash my hands I need to go to the room, this is the first time I have come across this. Upon check-in: we arrived first, we were the last to be settled, we stayed in the lobby until 16.00, although check-in is at 15.00. In general, we were not satisfied with the work of the reception. The rest of the staff is positive, sociable, towels were changed every day, the bed was made perfectly, the floors were washed, although in the semi-darkness of the room it was not clear how high quality. We paid for full board, the menu is not bad, fish, meat, vegetables, everyone can find something to their liking. There were plenty of sweets and fruits too. Drinks are included only in breakfast, for lunch and dinner, water can either be brought from the room or bought here in the restaurant. A rest area without complaints, a heated swimming pool, a warm Jacuzzi, there is even a water slide, the beach line is clean, 2 lifeguards are constantly on duty, one on the beach, the second by the pool, animators work hard: yoga, bachata, aqua aerobics and other activities. In general, we concluded for ourselves that we no longer set foot in the hotels of the Spanish company Barcelos.
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2
1
February 20
Great place) cozy, clean and compact..there is not much territory, but it deserves its stars.The staff is wonderful, smiling and friendly.
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1
December 27, 2023
The hotel meets my needs, someone may not like it. A delicious almost European menu. Nice, well-maintained beach. If abnormal customers take up all the seats, and we've seen how here and there and over there the poor devils need to occupy.(Trash), then the staff will bring you sun beds. Then there were so many sun beds that the "occupiers" lost the meaning of rest. Rooms with sea views are quiet, and rooms with city views are noisy, because there is an active road nearby. The staff is very polite and tries to solve all your problems.
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July 31
A very cool hotel, the rooms are very cozy, on the coastline which is very convenient, delicious breakfasts and the location is convenient, close to the airport, large supermarkets
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3
December 17, 2023
A magnificent hotel on the first coastline. Formerly known as Sharjah Grand. In the 2010s, there was a great restaurant with a huge buffet, now the food is no worse, but the number of dishes has decreased.
Desserts remained at the same level, very tasty.
In general, no one will be hungry for food.
As for the rooms, they refreshed, the carpets were removed, it became fresher and more pleasant in the rooms. Comfortable beds, large balconies with gorgeous views. They even put up protection from birds so that the balconies would not clog up.
So far, the most favorite of the affordable and price/quality ratio hotels in Sharjah
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4
February 27
I liked the hotel. We arrived early in the morning, went for breakfast (breakfast was not included on the day of arrival, but you can pay and eat without any problems), checked in earlier by 2 hours. The room is clean, large, it is not convenient that there are no shelves for clothes in the closet, only hangers. The restaurant is a buffet, there is not much food, but everything is fresh and delicious, especially desserts for dinner. The beach and pool are good, there are a lot of sun beds. Overall, the hotel left a very pleasant impression. I would come back here again.
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1
January 25
We stayed at this hotel in 2024, in early January. We really liked it. It's just fine.
From food to personnel. If you choose this hotel, you will not regret it.
I also want to say a huge thank you to our tour operator.
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3
August 7
A great hotel, with only a little bit of food. We were at the end of July. The air is +41, the water in the sea is +31, in the pool it is 28 degrees
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2
November 7, 2023
Great hotel. The food is very tasty and varied. The staff is attentive and friendly.
The weather here in November is 32 degrees, the sea is fresh milk.
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3
September 22
We were nearby in the Carlton cartoon. There are minor nuances, but in general it's not bad.It 's great for a week-long vacation 👍
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February 9
A good hotel, corresponds to 4 stars, the room was cleaned every day, water, tea, coffee were always left if everything was over, the food is not bad, varied, it's really bad that drinks are served only for breakfast, lunch and dinner without drinks
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June 2
Beautiful beach, helpful staff, delicious food, this is not the first time we have returned here.
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1
1
November 6, 2023
We rested for the first time in this hotel a long time ago, when it was still just a Grand. Then everything was fine, even the old repairs and noisy air conditioning did not react much. Now we decided to go for old times' sake, especially since we thought that the hotel was renovated. Bought into a bunch of positive reviews. But the impressions are not particularly. Check-out from the room at 12h, check-in at 15h. If you arrived earlier than 15h, then even though they promise to check in early, this does not happen, it's good if they check in at all at 15h. We saw how Russian tourists swore at 15 hours 15 minutes, who had been sitting at the reception for three hours. The deposit and passports are not taken. There is no minibar. There is also no carpet in the rooms, laminate flooring. There are terry bathrobes and disposable slippers, toothbrushes, toothpaste, cotton swabs, a shower cap, a shaving machine, cotton pads. The rooms are shitty: the plumbing is killed, the tiles in the bathroom are beaten off in places, the sewer is forgotten, the water in the bathroom that goes to the toilet with difficulty, the toilet button the child himself will not be able to press-very tight. The sockets are all broken. There are several Russian channels on TV. All rooms have balconies, but there is nowhere to hang swimwear to dry, they hung it on the backs of chairs. Rooms with a view of the city are very noisy, cars, including trucks, pass often and around the clock. There is some unpleasant smell in the room, either mustiness, or some kind of cleaning agent is used. Rooms are cleaned very slowly, you can leave at 7 in the morning and hang up the Cleaning sign, come at 14 o'clock - no one thought to clean anything. Cleaning consists of making beds and changing towels, cups and glasses may or may not be washed. And the tips left do not affect this process in any way. Every day they put a bottle of 0.5 liters of water per person, there is tea, coffee, cream, sugar, a kettle, a small refrigerator. Also, the fire alarm sensor is constantly beeping in the room, you do not pay attention to it during the day, but at night it is unpleasant. He beeps softly, many do not hear him, but who is sensitive to all kinds of noises -you can go nuts. There is a pharmacy near the hotel - a Russian-speaking girl works there, two small supermarkets. The hotel is crowded, mostly Russians. Sunbeds on the beach are engaged in the early morning, the beach opens at 6-30, at 6 am the queue for the exit to the beach already begins. People come, throw a towel or personal belongings on the sunbed and leave. And so it is all day: the sunbeds are busy, there are few people. The beach itself is big, but this occupation of sunbeds negates its dignity. The hotel administration does not react to this in any way, there is not even an elementary sign so that the sun beds are not occupied. There are a number of sun beds without umbrellas - also such a pleasure, so they hang out in the shade under stationary umbrellas and it turns out a bunch of small: it's like you're under an umbrella, but the sun has shifted, and you have nowhere to move - there are only sunbeds everywhere. Annoying flies on the beach got bored in the morning, this has never happened before. There are a lot of cats in the hotel now-they live on the beach and near the pool. In a corner on the beach, a feeder-type house is made for them and it is allowed to feed them there, but most tourists feed them everywhere. Cats look sick, with some sores like lichens. But the worst thing is that they go to the toilet on the beach in the sand under the sunbeds or they can pile a bunch right on the sidewalk. And the hotel administration does not care about this fact at all. There is a corresponding stench near the most shitty places. Near the pool there is music all day, which is perfectly audible on the beach. The music is all American, but not particularly intrusive, but monotonous - the same thing is repeated several times a day and every day everything is in a circle. The food in the hotel is for three, if breakfast is usual almost like everywhere else, then lunch / dinner is complete bullshit. You will not stay hungry, but it is unlikely that you will be able to eat delicious food. It's not about any frills, but at least about the slightest variety and organization. For breakfast, an omelet or scrambled eggs - you have to stand in line to the cook, sometimes for 10 minutes. The waiters approach the table only to remove the plates. They don't really bother to do it faster, as well as to clean the table after those who have already eaten. They can remove the table, but not put the appliances. Tea / coffee (from the coffee machine, including), everyone comes and pours himself, 3-4 people turn to the coffee machine too. Porridge one day is oatmeal, one is semolina, the third is rice, there is no bacon, baking-two types of croissants and one type of cupcake and buns-only 4 types of baking.From vegetables, sliced tomatoes, cucumbers, carrots, salads-greens. I was surprised that neither for breakfast nor for lunch / dinner there is no elementary grated cheese. For breakfast, there are two types of tasteless sausage, cheese, cream cheese, maasdam and another type of hard cheese, boiled buckwheat, pasta in tasteless cream sauce or tomato, sausages cut into halves, boiled eggs, some kind of mash with beans, potatoes of the rustic type. Fruits for breakfast/lunch only watermelon, melon and oranges. For comparison, in the neighboring three-piece for breakfast, pineapples and papaya are always a plus. From juices for breakfast: mix, orange, mango, apple. For lunch / dinner, all drinks are paid, prices are the same everywhere, but the waiters themselves do not approach the tables, you have to go buy yourself. Lunch or dinner is very meager and not particularly tasty. No seafood, except for one kind of fish - they call it Mexican, in our kind of marine language-boneless, with a specific smell, and this fish is mostly in batter for all lunches and dinners, and breakfast too. A separate story with transfers: to the nearest shopping centers, transfer by minibuses provided by the shopping centers themselves, tourists are picked up from the Grand according to the schedule, this is the second hotel from which they are picked up, if a lot of people are coming from the neighboring treshka, then you can not get on the bus-there are simply no seats. The Sahara shopping center is decent, big, you can go once. But as for the trip to Dubai Mall, it is carried out once a day-this is a separate song, it is carried out only through booking in advance, through an application that you need to download to your phone. And it's really possible to sign up only at 00-00 hours for three days ahead!! Although, as it turned out, people book and then do not come to the bus, once there were 9 empty seats. If you haven't signed up, you can come up to the time and if there are free seats, then you can go. Before going to the beach there is a dressing room, there is a shower, benches, who are picked up late before departure, it is convenient to use and spend the day on the beach, and not sit at the reception. There is no desire to return to this hotel, there are other hotels in the Emirates that are both better and cheaper.
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5
1
June 28, 2023
Nice staff. Everything is very nice and clean. We had a rest with my son for only one week, but I really liked it. The beach and the ocean are similar to the Cuban ones, but they fall a little short! But the hotel gets its 5 stars!
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2
March 20
It started with the fact that two days before the trip, Kristina's manager called us. I'll remember her name for a long time! She informed us that she did not confirm the reservation to us and offered to book with her directly or through booking. Our tour operator sorted it out through the hotel management, it turned out that Kristina is real, works at the hotel, but bred for direct booking so that they would pay more. It turned out all this for a day, after connecting our tour operator, Kristina stopped calling us and did not respond to messages. Exhaled. But it's early. Upon arrival at the hotel, at the reception we are given a supposedly better room - a boar. This is the basement floor, by the pool, without sunlight, with the smell of mold all over the room! We return to the reception and demand our paid city view. Then the receptionist calls this Kristina and gives me the phone. She starts telling me that our tour operator agreed to her offer to settle us in a cabana. It is clear that our tour operator is shocked by this. As a result, after the scandal, we were moved into our booked city view. By the way, there are plenty of rooms available. Both city view and sea view . Yesterday, the management of the hotel chain came to check. I wrote a complaint to them, Let them deal with a manager like Kristina! All correspondence with her is there. It won't work out.
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