Belaruski Narodny Bank

Rating 4.3
822 ratings
Rate this place

319 reviews

Level 21 Local Expert
September 16, 2024
What's great is a huge and empty parking lot in the city center! It's amazing! What I didn't like, the course didn't match what was on the Internet! They said that they had changed it 10 minutes ago, the figure was insignificant, therefore I considered it not significant, I do not lower the rating. There is no queue, but I had to run through different buildings in search of a window! The coupon issuing machine is in one place, the windows are in different ones, but I also considered it a plus, the queue is evenly distributed among all cashiers! Overall, the impression is excellent, I recommend you to visit!
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Level 13 Local Expert
August 21, 2024
The convenient location of the bank and parking are available, which is important. But there are no conditions for a secure real estate transaction. We were in the hall, which is in the basement. There is no separate cubicle, there was practically a crowd in the corridor. The operator is hard to hear. In general, so-so compared to similar operations in other banks. There is something for the bank's management to work on.
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1
Level 9 Local Expert
December 26, 2024
I want to leave my feedback, and like most, it will not be in favor of the bank. In August, I bought USD to make a deal to buy an apartment. The amount was large and the check was saved, but it turned out that the transaction took place only now (in December), and the money bought from the bank lay untouched. What I'm getting at is, there's a deal on it with 5 100 USD bills, they won't accept them because they're unusable (mold and stains on the bills), so I take the check and go to the cashier, where they turn me around with explanations that my bills should be checked by some super specialist and identify the flaw, and only then, it is possible to exchange my bills for bills without a defect. I tried to clarify why it was necessary for me, the bank's client, to do a lot of unnecessary and inconvenient actions for me, if it was possible to sort me out on the spot, and then to solve those bills with the defect already inside and release me as a client and apologize, but no, this did not follow. Tired of fighting with the cashier, I tried to find a client with advice from a hotline specialist, and then they also made it clear to me that the bank was not going to do anything for me, and was not going to do anything at all in this situation!! Well, it remains only for you, ordinary people, to warn you against such a customer-oriented bank!!!
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Level 4 Local Expert
August 7, 2024
I use the 1-2-3 card from BNB. At the time of the introduction of this product, the bank actively attracted customers with favorable terms (free service, monthly cashback). After a while, extras began to appear. conditions for the fulfillment of the initially announced agreements. Now the service is conditionally free (subject to certain conditions), and the moneyback is returned only if you did not forget to press the button in the application from the 1st to the 5th of each month. It would be stupid enough to put a reminder in the calendar for this. There is absolutely no desire to re-read the updated terms every month, so that by accident (and according to the bank, of course it will be my fault) do not fly into the money. I will look for another bank.
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13
Level 4 Local Expert
July 29, 2024
There's even 1 lot here. The first bank of the many tried ones that caused such emotions. Due to the large turnover on the card, I did not immediately realize that cashback no longer smells. Although money was transferred to the card and purchases were paid from it precisely because of him. It turns out that now you need to have time to click on the button that appears five days a month in the application so that your money does not burn. They were "informed" and "properly" warned, they are about the news on the site. How could I not start every morning by watching the news of my "favorite" bank. Not in Viber, which the bank used to inform. There is no information on the bank's social networks. Resume. We decided to quietly spend the money that was actively promised in advertising. Thank you. And goodbye. Let's go to those who don't throw.
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12
Level 6 Local Expert
August 9, 2024
A wonderful bank and customer-oriented staff! But I would like to mention the specialists Maria and Alesya separately for their high professional skills, customer care, quick and timely assistance. Independence 87a
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2
Level 7 Local Expert
November 8, 2024
Misinformation or unclear information from the bank about the terms of charging for card service 1-2-3. There were no transactions in October, however, the bank charged the service fee. According to the bank's terms, the absence of transactions during the month is a condition for not charging a service fee. But they do not indicate that transactions made in the last days of the previous month are processed in the next month and are reflected as a transaction of the current month. Thus, the bank's customers still "get" on the "subscription fee". Moreover, there is no note or mention of this in the rules. Or does it appear that you would not notice? And this "I WANT A MONEYBACK" button? It's just humiliating the customers. Didn't someone invent how to make money from inattention, forgetfulness or busy customers? It all looks cheap and humiliating.
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2
Level 4 Local Expert
September 12, 2024
09/08/2024 I received an SMS from your bank: Oplata v internete neuspeshno; 29.99 USD Visa#2155; GOOGLE *Telegram>855-836-3987>US; MCC 7372; 09/10/2024 15:52:23; Dostupno: 25.85 09/10/2024 I called the contact center and explained that I am not a customer of your bank, but the SMS notification is not my number.Valeria's specialist clarified my details and said that my phone number was not in the system and I needed to contact the telecom operator.But the SMS contains the card number, which means that an error was made in the operator's code when opening the account.But the specialist sent me to the network operator.Please resolve this issue and contact me by the phone number that I indicated when making a call to the contact center at 15:53.
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1
Level 4 Local Expert
July 12, 2024
Even 1 star is a lot. The most lame bank in the Republic of Belarus! The money from the card goes somewhere, half of the transactions are not reflected in the statement, although the transactions are "executed". There should be one amount on the card, in fact another, those.the support is always drunk, they can't say anything intelligible, or they send some nonsense, and then they write "sorry, the message is not for you." If it wasn't for the salary project, I would have thrown out this card a long time ago. Then I will withdraw all the money in cash and put it on the card of another bank. Ugh, to be like that. chat with the bank" works through one place, and this is the most loyal comparison. The photo cannot be uploaded. The operator replies, "Unfortunately, the attached image is not opening at the moment."
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10
Level 4 Local Expert
August 18, 2024
Interestingly, the conditions of the moneyback on cards 123 were changed unilaterally without warning. At the beginning of the month, they sent a message that they were ready to count the moneyback (and usually it came to me on the 10th, on the last day), I thought they would quickly calculate who needed it earlier, for this they did the button, I pressed it for 2 months and nothing happened, they also credited on the 10th. In August, they did not send notifications and I did not log into the application, I came to my senses later that there was no moneyback for a month, I call the bank to find out, but it turns out now every month you need to click from the 1st to the 5th in the application so that they calculate the moneyback at all, and if you do not do this, then your problems and everything burns down and there were no notifications on this account (about the constant and mandatory pressing of the button to calculate the moneyback for a month), I'm talking about direct messages in the same viber that the bank actively used. Why are there such difficulties for a card that is positioned precisely as a moneyback? Only with the calculation that they won't click and you don't need to return anything, as it happened for me and I see it for many other people. 2 points just for the fact that the money back is still present, I will definitely not reissue the card with such conditions
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3
Level 2 Local Expert
October 6, 2024
I opened a 123 virtual card in the application of this "bank" to pay for my daughter's education. As soon as the funds were received, access to the card was blocked and they demanded to send reports and statements from other banks and sources of income. The reasons do not indicate, there is no bank branch in my city. As a result, I was left without funds and late payment. Be very careful with this bank. They are stalling and using your funds, seeing that you are from another city and cannot quickly come to another one and resolve the issue. Reviews are being deleted. The most terrible bank. Take care of your nerves and don't mess around! I entrusted all my funds with the expectation of capitalization, in the end they took everything! Instead of mutually beneficial cooperation, it turns out robbery, no customer orientation and respect for their customers!
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3
Level 3 Local Expert
November 26, 2024
The first bank of the many tried ones that caused such emotions. Due to the large turnover on the card, I did not immediately realize that cashback no longer smells. Although money was transferred to the card and purchases were paid from it precisely because of the cashback. It turns out that now you need to have time to click on the button in the application that does not appear five days a month so that your money does not burn. They were "informed" and "properly" warned, they are about the news on the site. How could I not read the news of my "favorite" bank every day. Not in Viber, which the bank used to inform. There is no information on the bank's social networks. Resume. We decided to quietly spend the money that was actively promised in advertising. Thank you. And goodbye. Let's go to those who do not cheat and do not steal.
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2
Level 4 Local Expert
August 14, 2024
I do not recommend it! An unscrupulous bank, incompetent developers, and a poorly functioning application. They expose their shoals as mistakes on the part of customers. It seems that every update is a new clever way to get people to spend money. I came to them once for the sake of a currency card and because of favorable conditions and a good money back. Recently, conditions have been constantly deteriorating, and this month even the moneyback bank squeezed me out, in their opinion I'm stupid and inattentive, not their software *****. The “excellent” attitude towards customers and the inability of the bank to admit its mistakes. It's time to go to the competition.
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4
Level 4 Local Expert
August 13, 2024
I DO NOT RECOMMEND this bank to non-residents. There is no customer orientation. More than 1300 USD was stolen from my card (despite the fact that the card is always with me, I ensure the safety of its data). Applications have been written to both the bank and the law enforcement agencies of the Republic of Belarus. The bank returned the funds (in about 6 weeks). Thank him for this (although it is his responsibility to ensure the safety of customer funds). However, the bank does not recommend that I use this card and at the same time refuses to reissue it at my own expense. To all my reasoned written arguments with links, the bank employee did not find anything more suitable than to answer (quote saved): "the application registered on 08/02/2024 with the Bank does not contain new circumstances relevant to the consideration of the appeal on the merits, we inform you about the completion of correspondence on the issues outlined." The statement contains all the arguments and references to bank tariffs with circumstances. Thus, I paid the bank 250 BYN for a card valid for 3 years until 11/25. At the same time, I used the card only for 1.5 years. The card is not stolen, it is intact, always with me. That is, the bank must either return 125 BYN to me for the unused period of the card, or reissue the card for the remaining period of its validity. Or offer me the option of reissuing the card for 3 years with an additional payment of 125 BYN and free delivery of the card to my place of residence. But the bank does not offer ANYTHING. Just closes the correspondence. It seems that money is "not by chance" debited from the card, so that later you pay 250 BYN (and 500 BYN with delivery to Russia) for reissuing a new card and the bank earns on it (but these are my thoughts, subjective opinion).
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2
Level 5 Local Expert
October 21, 2024
I am very interested in what the bank's employees understand by a secure transaction. It's sooo safe to stand (and that's exactly what we were offered) next to the cash register for an hour while the cashier counted (checked) the money. Firstly, the negativity from other customers, and secondly, where is the security here if people behind their backs see how much the cashier is working with.
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3
Level 4 Local Expert
August 13, 2024
The 123 card is useless only people who are idle can remember about their stupid conditions invented on the go let them choke on their money back closed all accounts in this bank and closed all cards such an attitude towards their customers is not permissible this is not a Mario game yet you see the conditions they set about which in small print it is not clear where it is not clear how it is written the card was issued for a cashback and I do not want a cashback. the stupidity of the bank and the unwillingness to pay customers just pisses them off. let them strangle with their card and bank. I do not advise this bank to anyone!
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4
Level 2 Local Expert
November 20, 2024
I ran in to quickly change the money, I've been standing for 40 minutes, so there are no complaints, but as if an electronic queue with procedures for half an hour or an hour for one client should take place in a separate office? In general, I got tired of waiting, but there is no quick currency exchange in the vicinity of the bank Upd. One of the two working cash desks was closed right in front of our noses.. an operation has been carried out in one cash register for an hour, the second one has been closed, a full hall of waiting customers. Thank you for taking care of the client 🥲 A total of 1 hour and 20 minutes. Changed super fast - like 👍
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2
Level 14 Local Expert
October 29, 2024
I'm so sorry that I opened an account with this bank. In general, everything looks good from the outside, but as soon as you start using it, the ugly truth is immediately revealed that the GLB application is identical, that the card can just be blocked along with the money, support works somehow, and all this against the background of the frenzied cost of card registration. I do not recommend it at all, I will close all accounts
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1
Level 4 Local Expert
September 5, 2024
The bank resembles the Mavrodi pyramid of their 123 card with a moneyback. According to their terms, the wife did not use the card (there was no movement on the account), a commission of 5 rubles was written off. After 45 minutes of waiting, the girl answered the phone and promised to figure it out. After that, a message came that the money was mistakenly debited and returned within 5 days. All the conditions for receiving a moneyback are primarily focused on debiting the commission from the bank's client. Where are officials and law enforcement agencies looking?
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5
Level 5 Local Expert
August 18, 2024
Perhaps one of the most worthy banks in terms of service quality. It was necessary to quickly change a considerable amount of currency, they immediately explained how to proceed step by step, and as a result, the result was positive. And with good emotions and mood, he went about his business.
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3
Level 2 Local Expert
December 2, 2024
a terrible bank. I've been driving all day looking for a place to top up my card account with cash. in one place, they said that it was impossible for them, to the question "where is it possible?" they called the farthest points. I asked myself about another shopping center, because I remembered that they also had a ticket office there. They said it was possible. as soon as I arrived, I stood in a huge queue and then they tell me "it's not allowed at the moment." at least the sign was hanging, so that you don't waste time on the queue either
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Level 3 Local Expert
August 15, 2024
They distributed cards using applications from other banks, in which there are no notifications about changes in the terms of service, and then they start to cut money from a crowd of hamsters, you see, they wrote the news on their website, and everyone reads their news in the morning. Great business. The dial-up to the call center, being the 13th in the queue, was 55!! minutes. Bank of the year - at least
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4
Level 9 Local Expert
August 22, 2024
This is not a bank, but a divorce. There is no main office. There is nowhere to write a complaint. There was a lodi card there to get cashback. But to get it, you need to go in on a certain day and press the button. If you don't log in, the button disappears and you won't get anything. They came up with it specifically so as not to pay Kama. Why do I need to log into the app and click on a button that wasn't there? This is a specific deception. The button is not pressed, all cashback will not be.
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4
Level 3 Local Expert
September 11, 2024
08/28/2024 they post information on the website that from 30.08 they charge a commission for account maintenance. And you can collect the money within 30 days. As a result, the written-off commission for half a month in the amount of $ 318. 30.08 it's Friday HOW CAN the BANK GIVE ME THE MONEY AS if the order for delivery is up to 30 days????? I do not know what to call this bank and those who make such decisions. Not professionally!
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2
Level 4 Local Expert
December 3, 2024
I regularly used the services of the cash desks of this bank, everything was fine. But in the last month, it's just disgusting! The queues are gigantic, the staff relations are biased. Maybe brazen realtors who constantly fight with other clients and occupy cash desks for an hour of time should be served elsewhere? There are plenty of banks, it's easy to lose customers. I'm not closing my accounts yet, but I'm on the verge.
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Level 15 Local Expert
July 15, 2024
A very beautiful complex of buildings. An electronic queue is organized, the waiting time is short. What I didn't like was the ticket offices in different buildings, the scoreboard shows cash register 3, and it's in another building, you have to rush headlong.
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1
Level 13 Local Expert
October 6, 2024
Usually the best courses, a user-friendly application. I am serviced at the premiere. There is always parking in the head office. Use it
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2
Level 3 Local Expert
November 25, 2024
There was an advertisement from the beginning. FREE digital card, cashback for almost everything. And then the cashback shrank, and the card became not free and the advertising disappeared. Last time, a fee of 5 rubles was charged for an operation of 19 kopecks. After that, they ask - why did you close your account in our wonderful bank? The bank sucks.
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2
Level 2 Local Expert
September 14, 2024
Yesterday I called and asked about the work of the cards, in particular, their replenishment from other banks, and the possibility of payment, the operator replied that all this would work until 6 p.m. and as a result, now I cannot carry out these operations. Thank you for setting me up at a crucial moment, just like last month with cashback. It's just awful
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1
Level 3 Local Expert
August 28, 2024
The Bank does not consider it necessary to notify its customers about changes in cash withdrawals. It's just that one day you find a minus sign on the map) That's how they value their customers. Is it really so difficult to make a newsletter? I will not recommend it to anyone else. They're just cashing in on people. A complete deception!
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2
Level 8 Local Expert
March 9, 2024
In an unexpected place, not only is the building quite beautiful, but also the quality of service is excellent. Quickly, clearly, they suggested how best to make a payment if I don't want to pay a commission.
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4
Level 22 Local Expert
February 11, 2024
In my opinion, the best bank! All branches, including this one, are beautiful and neat, there are areas for premium customers, there are often long queues, but this is due to favorable courses and commissions. A lot of services, an excellent mobile application.
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5
Level 7 Local Expert
December 13, 2024
I don't know at what point, but the cashiers began to be rude without being shy at all. You speak normally, adequately explaining what is required - the answers begin in a boorish manner. If they answer me like that again, I will write to the book of comments. In general, I am satisfied with the bank, I have been using the services of both a legal entity and an individual for a long time.
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Level 6 Local Expert
July 9, 2024
I changed my residence permit and received an ID card, but I cannot change the data in Internet banking on my own, according to the bank. Only on a personal visit. Nightmare and horror both lived in the Stone Age and live. We have invented chips, barcoding and plastic instead of the paper version, but we are still creating jobs in call centers, banks and other areas. The bills must be returned to the table, tracing paper for manual document management and other delights of the last century.... Everything is done to inconvenience the bank's customers!!! Virtual "kicking" of the client by short numbers 141 and 7309.
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4
Level 4 Local Expert
September 7, 2024
Disgusting bank, terrible support service, in order to get your money to the card, you need at least 5 days after receipt to the account (refund from ozone) I do not recommend opening an account with this bank to anyone!
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1
Level 2 Local Expert
August 26, 2024
I still need to agree to this- do I want to get a moneyback or am I against it? Show me a man who is against moneyback? Why breed your own customers like that and not charge them automatically. They did not justify their trust.
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1
Level 8 Local Expert
July 18, 2024
A strange bank, We made a transfer, money was transferred from card to card for a week, although such transfers used to come in five minutes Now somehow there is no confidence in the integrity of this bank....
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1
Level 3 Local Expert
August 4, 2024
You come to the exchanger and you can stay in line for 2 hours, there are only 2 windows in the basement, so when they announce where else to go, try to run or they will let you through and call the next one. One plus is the course
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Level 9 Local Expert
December 29, 2023
The girls are super beautiful. Quickly, clearly. Service related questions. There is a queue at the moment of influx. There are problems with Masha Zaitseva, she will always help..👍 I was withdrawing a large sum of money and was given a package. 😀
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1
Level 9 Local Expert
June 30, 2024
Everything was fine until they started to go for tricks! First, we made a cashback loan, and now, without an announcement, we have introduced new rules for receiving cashback! If you don't click the icon from the 1st to the 5th number, then you can say goodbye to cashback! As happened to me, no one will give away more than 100 rubles now! I do not advise dealing with such banks! They will throw people 100% with loans!
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Level 16 Local Expert
September 26, 2024
It was a terrible place, I was in the currency exchange, I sat in line for 15 minutes and never got to the cashier, the queue advanced by only one person. He couldn't stand it and went to another bank.
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2
Level 4 Local Expert
November 26, 2024
The railway station, we waited in line for more than an hour, the cash register did not work, then it worked, but only one, we gathered a crowd, after such service, it was decided to abandon the services of such a bank
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2
Level 3 Local Expert
June 21, 2024
It's just that wherever you look, everything is bad. They change the conditions unilaterally. God forbid you need to go to the department. You need to plan to spend a lot of time in the queue right away. The call center and an employee of the department once gave absolutely contradictory information. There is no web version at all. To be honest, I can't even find a single plus.
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5
Level 3 Local Expert
July 10, 2024
It was just a normal bank, but it became a tiny bank. The commission retroactively for the maintenance of a virtual card is the top of the coin. I just really need the money, right?)
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3
Level 16 Local Expert
April 20, 2023
An excellent client bank, cards work without restrictions all over the world, fast money transfers, competitive tariffs, the best exchange rates in Belarus. Only long queues at the Titan branch on Dzerzhinsky Street in Minsk. It was not possible to book a visit to the branch through the queue booking application even once. The application is not working correctly. Solve the problem of the capacity of the department in Titan And there is nothing more to complain about. Thank you.
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Level 3 Local Expert
April 5, 2024
The queue is moving very slowly in the head bank, I waited 40 minutes. Currency exchange, no bills for 5,10,20 dollars, only 50 and 100. There should be a transfer of funds from a currency exchange without a commission, but the specialist at the cashier said that the program does not work well and it is impossible to make a payment without a commission. They offered to make a payment with a commission ))). As a result: you wait a long time, you change more than you planned and still pay for it all, because something broke). It's all kind of weird.
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6
Level 3 Local Expert
February 7, 2024
I used to be very happy with the work of this bank and advised everyone on it, but over the past year everything has changed dramatically: 1. Instant Match loan, the decision to issue which, according to the advertising booklets, must be made within "5 minutes", is considered for weeks and remains unanswered. 2. Suddenly I found out about the change in cashback conditions from 1-2-3 currency cards (because of this I lost ~ 35 USD). P.S. I have been a client of the bank for 8 years now, but I do not remember a single year that I felt so much negativity towards him.
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2
Level 3 Local Expert
May 15, 2024
They block the card with money and the application, and they check it all for a very long time, 2 days have passed, everything is checked in Alpha in 20 minutes Updated: they did not write in any way, they did not notify that they needed to throw something extra to them, I found out only through technical support At the same time, they ignore me in the mail and ignore me in the online chat, I'm just shocked...expectations about this bank were better Some kind of office is bigger, not a bank
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4
Level 11 Local Expert
October 3, 2024
Everything is cool, but due to the fact that this is the only physical office of the bank, the waiting time often stretches to 40 minutes, but the staff is cool
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Level 3 Local Expert
July 1, 2024
I advise you to refrain from any actions in the BNB Bank. Money is not transferred promptly. I have been waiting for a transfer from a BNB bank card to a BNB bank account for a day now. Yesterday they said they would be here today...and today they say that for two more days. Apparently, they improve their indicators at the beginning of the week at the expense of their clients' funds.
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5