Negative ratings are not provided, but it's a pity. Incompetence in everything, staff turnover is many times higher than the national average. The response time to an appeal is a couple of months. No one is interested in you, your arrival rather prevents people from drinking tea. The legal department is no better. If there is a possibility, avoid
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Михаил Цыганов
Level 4 Local Expert
September 14
I was making a map here. The nameless one was printed out at the cartomate in a couple of minutes. However, verification can only be done through the application, it is not possible in the department. The personalized plastic was made in 4 days, issued quickly. There are comfortable sofas for waiting. A good department
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Мария Ф.
Level 3 Local Expert
January 15
This is the worst bank I've ever come across. I do not recommend it to anyone. I tried to make a swift transfer to my account at another bank in a foreign currency. The first time the refusal was due to an incorrect when the KNP. OK, double-check everything, fill out the application again - the second time the refusal. Reason: the payment did not pass the bank's internal verification. Please state a more precise reason, the answer is in support: we cannot state the reason. A curtain. I ask you to contact a translation specialist, I get an answer: we do not provide contacts of the bank's specialists. It's just the worst nightmare, a terrible dream in reality. I am trying to solve the problem, but there is no solution and the bank employees refuse to help me, do not give reasons and they have the answer to everything: repeat the transfer again. I'm even wondering how many times I have to repeat the translation like this? 10 times, 100?
I have contacted support repeatedly, I wrote on Instagram-everything is useless.
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Ксения Ш.
Level 12 Local Expert
March 1
The office itself is very nice and tidy, but the work... A large queue, processing of a bunch of documents for the card, they said it would be ready in 3-5 days. As a result, on the 6th day there was no reply or greetings. I come to the bank - they say that they lost my documents and did not issue anything. So at least they would have called! I had to go to another bank in the end, where everything was done in a day
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Захаров Д.
Level 2 Local Expert
May 31
Convenient location, good office, I took a multicurrency card, I'm going to travel abroad soon, it will be much easier with this card.
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Бахыт Мустафаев
Level 3 Local Expert
April 25
A dream came true, I updated the car) Thank you Freedom! I didn't think at all that everything would work out with a loan, but then they also approved how much was needed and % norms
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Дмитрий Орлов
Level 2 Local Expert
May 16
Without a loan, I would not have been able to open my own Ip in any way, I calculated everything, but I did not have enough money anyway, I decided to get loans from this bank, the conditions are favorable, plus you can make it all online.
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Дмитрий Иванов
Level 7 Local Expert
January 12
Over the past month, I've just run into a lot of problems.
1) Technical support is zero. Any appeal is a bunch of internal procedures and the forwarding of some general information, without specifics. Example: "I wanted to make a ruble SWIFT in Tinkoff Bank, as I did earlier, it does not work. I asked the support why? They replied that the bank's policy has been in effect since October. I asked to provide a complete list of banks with whom they do not work. They don't give it. They say search the Internet." And there are a lot of such things. Whatever I write leads to the fact that they "apply" and go into the fog.
2) If you make a SWIFT transfer, the funds will not be credited back to the account immediately, they will hang until you write to the TP again and "make a request". I've had it 2 times.
3) The schedule for processing SWIFT transfers is 4 hours a day on working days, my respect!!! Such an ancient service, there are simply no words
4) There is a transfer service by phone number to Digit Bank, but it does not work for Investment cards. I found out about it by accident, after talking to TP. There is no such information anywhere!!!
5) Well, the classics of Kazakhstani banking - one employee contradicts another. Because of this nonsense, I have not been able to access funds properly for more than 20 days
6) The new app is just ATAS!!!!
I am extremely disappointed, the bank has slipped in my eyes in a couple of weeks
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Liana Davidian
Level 11 Local Expert
March 4
Online services are getting worse and worse every month. They changed the application - they didn't tell me. They disabled the login to the online account on the site, leaving only the mobile version (incomplete). completed transfers are not transferred and are not reported on an outstanding operation. It is impossible to get an online statement. The service is constantly getting an error. In return, the operator offered to fill out an application and receive it for a fee (!). The deposit conditions were unilaterally changed. I really regretted that at one time I believed in the most digital bank.
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V.
Level 18 Local Expert
February 28
A great bank. Quickly serves customers, promptly solves all issues. They helped a lot in a number of areas where other banks were powerless. I'm glad I turned to them!
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Блинов Б.
Level 2 Local Expert
May 29
Freedom Bank offered to take out a mortgage at a cascading interest rate. If I manage to pay earlier, I will normally save on interest. An additional incentive))
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Olimjon I.
Level 3 Local Expert
June 22
It's a very inconvenient application - you can't see how much transfer fees they charge you. In some cases, it shows that the transfer is without commission and it is immediately withdrawn. Gentlemen, finalize your app.
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Али
Level 5 Local Expert
February 23
Being often on business trips outside Kazakhstan, I issued a multicurrency card to Freedom Bank. Very convenient! I also advise those who often buy in foreign stores.
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Баян Камалова
Level 16 Local Expert
March 21
The bank is in a convenient location for people, a central place to visit and the service is also good. 👍
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Анастасия Глазова
Level 7 Local Expert
July 11
The best bank, gave a mortgage😁 there may not be enough ATMs and terminals in the city, although the digital mortgage system, I think, implies online payment😉
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Erbol S.
Level 3 Local Expert
October 20, 2023
Freedom bank. there were 5 cash receipts from the Russian Federation... I found out that the money was received by accident. from complaints of customers who demanded goods. I applied to the bank and was told that this is classified information and we never inform customers about the receipt. (scammers). then they demanded to provide a bunch of certificates and documents about the product, the client and so on. I provided everything to them and only then confirmed that the money was received but will not be credited to the account because the foreign trade codes are sanctioned. then I sent a damn money, to which they replied that they would not return it. 30 days have passed, of which 15 were asked to be credited to the account and another 15 days were asked to be returned back to the senders. the bank tries to use other people's money without their knowledge and ignores customer requests under any pretexts. when I asked for a list of sanctions codes, they sent me the entire list of HS. Well, aren't they scammers? I ask you to take measures and revoke the bank's license.
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Тимур Захаров
Level 2 Local Expert
March 21
To be honest, I like modern digital companies. I think this bank is exactly like that. I am writing now after I have issued a car loan, without a single trip to the branch. Maybe it's because I'm already a customer. But so far I'm happy.
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Ренатa ch
Level 4 Local Expert
March 13
There is a complete lack of support, or rather it is in the form of a chat in Whatsapp, but all questions are answered either by unsubscribing or by some general suggestions, all information needs to be extracted by asking a huge number of questions. The desire to help and understand your situation is "0". If something happens, there is no hope for support and help.
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Полина Жданова
Level 2 Local Expert
April 8
Their application is convenient, does not hang up and the interface is very simple, the conditions are also good for cards, I took a deposit for myself
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Meruert Tleubayeva
Level 2 Local Expert
March 16
I like this bank. I want it to flourish in Kazakhstan! It gives the residents of the country the opportunity to think about their future, how to accumulate their money by buying stocks and bonds. The banking service itself also suits me!
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Вячеслав Денисов
Level 13 Local Expert
August 20
I issued a card very quickly, the friendly staff helped me with all questions
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Евгений Л.
Level 6 Local Expert
July 26
A very careless attitude to customer money. Delays in making currency payments. An outdated online bank with a lot of holes for scammers.
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Андрей Фалдин
Level 2 Local Expert
April 26
I did a small repair, I did not calculate the money, I took a loan here to buy what I needed, the percentage is favorable, the conditions are normal, I completed the repair
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Вика
Level 9 Local Expert
March 4
This is not the first time I have taken it here and I present both installments and good conditions. It always works, all without interruption. Good operators. Thanks a lot
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Юрий
Level 18 Local Expert
February 14, 2023
Отличный банк, прекрасный персонал. Все всегда доброжелательны и готовы придти на помощь. В отделении всегда светло, чисто. Есть небольшое кафе и уборная для клиентов.
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Andrey Ryzhenkov
Level 14 Local Expert
October 5, 2023
Strange guys
Upd:
The bank wrote to me that they are trying to create a friendly atmosphere. :)
So, what is the friendly atmosphere:
You come to the bank with a question - you are immediately sent to a website like go read and write there.
After the application failed on the site, the employees responded in about the same way, like do and read everything there on the site. Any questions for us.
There is no sense from the employees, the meaning of coming to such a friendly atmosphere is not clear.
As a result, there is no sense in going to the department, there are no answers to questions.
That's why very strange guys who are not particularly trusted. :)
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Никита
Level 15 Local Expert
August 7
Excellent bank, fast service, convenient location
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Мансур Байжанов
Level 4 Local Expert
August 16
a great branch, clean, spacious office is on my way. Sometimes I go to the ATM and the cash register, I didn't notice the queues. The staff is attentive and polite at 10 out of 10
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Катря
Level 13 Local Expert
December 4, 2023
We were looking for a branch to open a brokerage account, we arrived, stood in line for an hour and were told that we needed to call a specialist by phone, arrange in advance, and then drive up to the address indicated to her. We took a business card, called and the first question sounded very impressive - How many millions do you want to put into a brokerage account? 20-50-100?))) I didn't want to communicate further.
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Ася Субаева
Level 2 Local Expert
April 16
We took out a mortgage at a cascading interest rate. There will be an incentive to pay earlier, because if it works out, then the savings come out great
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Вадим Григоренко
Level 8 Local Expert
December 19, 2023
An interesting organization. Swift needed a translation. I wrote to the bank online, they refused. The support team said that come to the office and we will do everything! I arrived. The office looked at me and said that they do not transfer to this country and have never transferred... overweight))) Not ever. Why then mislead a person is unclear.
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Olga
Level 2 Local Expert
March 6
I'm very unhappy. The card has not been working for five days. There is money left on it that I cannot withdraw and, in addition, there is a huge debt to the bank. I write to support every day, they promise to sort it out "in the near future", and they do nothing.
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Ekaterina Druzhinina
Level 3 Local Expert
September 7
Nice clean office, thanks for the help and also to the consultant Milana
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fitbaropt f.
Level 2 Local Expert
February 28
The bank with which the card does not work at the most unexpected moment, now they have blocked all applications and require you to take a picture of the documents. I don't know how to withdraw money from there now, except to fly to Kazakhstan. If they get rid of customers, they would at least give them time to withdraw funds. (((((
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Evgeny M
Level 8 Local Expert
January 3
I was not welcome at the department, fill out all applications in the application, wait for a response there, etc. I couldn't talk to the manager. The girls at the reception seem to be trying to help everyone, but it doesn't do much good. Also, due to the fact that the room is semi-basement, the Internet does not work well there.
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Alexey A
Level 7 Local Expert
November 30, 2022
Шикарное отделение. Все очень понравилось. Отличное обслуживание. Есть где кофе попить пока ждёшь очередь. Очереди не очень большие. Кофе только и успел выпить. Открывайте ещё отделения. И банкоматы ставьте по городу. Пока мне все у вас нравится.
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Эдуард Юранов
Level 2 Local Expert
April 19
I have issued a card in freedom invest. Comfortable. There is no need to transfer money from a brokerage account and back just for the sake of household purchases
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Саша О.
Level 17 Local Expert
March 30
A good bank that almost always has all the currencies they sell (i.e. Russian rubles, US dollars, euros, yuan).
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Екатерина
Level 6 Local Expert
January 17
A good bank, the staff is responsive and customer-oriented. We received the card. Everything went great
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furianec1488
Level 11 Local Expert
August 16, 2023
Очень приятно находиться в этом банке, за исключением запаха кофе. При входе тебя приветствуют, помогают в вопросе куда взять номерок если ты в первый раз. Очень много касс, которые действительно работают. Всегда есть нужная сумма. Но отправить по ЗК условия ужасные конечно. Но перед походом можно получить консультацию по телефону, call centre компетентен
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Гукина
Level 18 Local Expert
September 9, 2023
Здание еле нашли, внутри не маленький банк, в 2 этажа, с парковкой тяжело. Обращалась по ипотеке, проконсультировали хорошо, каждый выбирает удобные условия, я к сожалению выбрала другой банк.
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Владислав И.
Level 6 Local Expert
November 23, 2023
I want to write a super, mega negative review about working with this bank.
I have repeatedly encountered a situation when a bank blocks funds (allegedly for some payment), and they refuse to provide information on which payment and for what amount. What does it mean that information about the expenditure of my personal funds is not provided? The most natural deception and fraud associated with the theft and illegal retention of other people's money.
I highly do not recommend this bank!
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Елена Татарникова
Level 2 Local Expert
March 9
I picked up the card here. A pleasant separation in every sense, service and maintenance are clear and fast.
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Pavel U.
Level 3 Local Expert
August 8
Terrible support. The reissue of the card resulted in days of negotiations with technical support and endless promises
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Georgy Pastukhov
Level 16 Local Expert
June 13
I came to pick up my debit card, we quickly served and processed all the documents! I recommend it!
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Григорий Бурулкций
Level 4 Local Expert
August 31, 2023
Отвратительный банк! Постоянно происходят сбои в работе внутренней, системы, на все комиссии, не везде работает и принимаются оплаты. Комиссии конские на снятие собственных средств. Пытался открыть валютную карту, в итоге, 2 раза заполнял все данные фотографии и так далее, оба раза отказ, спрашиваю у ресепшона почему? Она мне цитирует текст, который написал банк «отказ по внутренней проверке», что? Почему? Может что сделать надо, никакой информации. Короче, не тратте своё время, тут вам не помогут.
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Alexey Seafarer
Level 5 Local Expert
January 11
A good bank, although there are long queues and it happens that they serve for a long time. The presence of a coffee shop right in the bank branch helps out.
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Соловьёва П.
Level 2 Local Expert
April 14
Friendly service and favorable mortgage interest rates. I decided to choose this bank after all
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Руслан
Level 13 Local Expert
August 5, 2023
Отделение неплохое, уютное. Но сам банк... Жадные, ушлые, выкручивающие руки Клиентам. Один офис и один банкомат на город. Знаете почему? Потому что не хочется больше к ним обращаться после визита в первый раз. Ты снимаешь деньги в кассе со счёта - 1,5% отдай банку. Нужны наличные, долго ехать в банкомат - снимай где угодно, но отдай 1%. Да, можно перевести в другие банки за 10 тенге и там снять без комиссии, но почему то переводы постоянно не проходят. В техподдержке в большинстве случаев вам никто ничем не поможет. В общем минусов, причем жирных, в разы больше чем плюсов.
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Гульмира Набиева
Level 4 Local Expert
August 20
I took out a car loan, Freedom chose because everything online is easy to arrange, no need to go to the office and the loan conditions are good, support quickly helped when I wanted to clarify something