The HR company of Alena Turisheva, in short, the person is not in his place. I don't understand how you can look for employees in a team without having standard professional skills.
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Мадина Косанова
Level 4 Local Expert
September 23, 2024
such nimble employees, they let me go in five minutes, told me everything, and gave me all the necessary papers. Thanks for the speed
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Павел Беркс
Level 15 Local Expert
August 15, 2024
Excellent, convenient, fast banner
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Бауыржан Мусаев
Level 7 Local Expert
November 23, 2022
We have been withdrawing money from the deposit for 2 hours!!! I do not recommend selling a car through this bank. If the buyer is from another city, and the seller is from Almaty, then the account will be opened automatically from the buyer's city and these actions will lead to problems when withdrawing money from the account. In addition, when selling a car, keep in mind that when withdrawing money, you will be charged 1 percent. In order to withdraw money without interest, the money must be deposited for at least 15 calendar days.
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вася лекторов
Level 25 Local Expert
November 7, 2022
A wonderful room with a cafe inside and a good waiting area. The situation is a bit hectic now with the influx of Russians.
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4
Алексей Т.
Level 9 Local Expert
January 27, 2023
Unfortunately, there is a feeling that the bank has problems with organizing the work of its employees.
I came several times, I lost a lot of time.
Employees are not always ready to give a clear answer to a question.
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Юрий П.
Level 3 Local Expert
January 6, 2023
They just change money from dollars to tenge on their own, withdraw it from a brokerage account, do whatever they want. It is absolutely useless to communicate with support, they have never been able to help or explain. The bank's regulations within the support service do not correspond to the actual way of interacting with the client. I was making an account as an alternative to IB. I don't recommend it to anyone.
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5
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Я Вася В
Level 16 Local Expert
December 1, 2024
It is clean, understandable, everything is set up to accept and serve the client.
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Иришка
Level 6 Local Expert
April 7, 2023
I arrived after 18:00, there were few people, the cashier was the first in line. The cashier was a very friendly and polite woman who quickly conducted financial transactions.
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Ирина Щедрина
Level 13 Local Expert
April 25, 2023
The central branch is open only for residents of Kazakhstan. A branch on Zhumalieva 86 is open for non-residents, and a non-nominal multi-currency card is opened in 15 minutes
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Сергей Дьяконов
Level 3 Local Expert
February 20, 2024
Do not try to transfer money by swift transfer through this bank. Not in any currency, avoid them.
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Дмитрий
Level 9 Local Expert
August 6, 2024
We spent an hour and couldn't open an account and get a card. Nothing works....
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Инкогнито 9822
Level 13 Local Expert
March 11, 2023
for a very long time and as if the service is at the level of the Stone Age. everything is on paper, rewrite the same thing 15 times. It's a long time to wait for an account to be opened. Simple tables, the sign was removed. The feeling that now the money will be received and dissolved... It didn't inspire any confidence in me. We'll see.
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5
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Светлана Раца
Level 6 Local Expert
February 19, 2024
We solved all the issues very technologically and promptly
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1
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Жадыра Макулова
Level 10 Local Expert
August 7, 2023
A terrible bank. The service is at level 0! They declare themselves as a digital bank, in fact, they have not met worse service online and offline, but I have something to compare it with
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Тимофей З.
Level 12 Local Expert
September 8, 2023
At the department, they first sent it to the website (the website says we will open it in the department in 10 minutes) again, they say the information on the site is not correct. They do everything so that I don't become a client.
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Вадим Бадаев
Level 14 Local Expert
November 26, 2022
I give 5 stars only because of the only employee who is truly customer-oriented, helped in a very difficult case. Many thanks to Duman!
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Гани А.
Level 8 Local Expert
May 16, 2024
The ATM charges a commission, the staff does not get enough sleep, the coffee is not bad
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Даниил Хабаров
Level 6 Local Expert
June 16, 2023
Call-centre is a joke, like the whole bank, as if I open an account in a bank of jokes, the support staff say one thing, the branch managers say another, one continuous joke
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Степин Павел
Level 4 Local Expert
October 8, 2022
Awful. I came to Almaty just to open an account and a card. I asked to open it as soon as possible, since I have to travel from hotel to hotel. I went to the tax office on purpose on my own so that the IIN could be uploaded faster. As a result, 10 days have passed, no card, no account. I went to the bank every day, the staff fed me breakfast. As a result, the account has still not been opened. I'm not sure if I even need a card with this service anymore
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Елена Волкова
Level 24 Local Expert
October 21, 2024
Nice office. But it didn't work out for me with this bank
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Григорий Д.
Level 7 Local Expert
March 7, 2023
The organization of processes within this bank is close to zero. I waited half an hour for the unfortunate cash transaction. At the same time, all 4 cash desks were working, but instead of servicing a long queue, they chose the priority of recalculating money at the cash desk!! The management of the bank, please take a look at the efficiency of the employees and take action
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Роман Луренг
Level 5 Local Expert
March 11, 2023
Not a bank , but a full bottom , no one understands anything , they feed you breakfast , they are rude . And the app is crooked and works every other time. Horror. There is no worse bank . The certificate is made for more than 9 days. Support managers don't know their own rules. They change their arguments
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5
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Света Че
Level 10 Local Expert
July 31, 2024
We issued the card very quickly! Thanks!
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Борис Гельбштейн
Level 6 Local Expert
September 1, 2024
Positive: You can't transfer to Russia with a lower commission.
Cons: draconian fees for cash withdrawals at ATMs, which are not immediately mentioned. I was so heated for 15,000 tenge on the very first day.
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Dina
Level 12 Local Expert
December 26, 2022
The best digital bank! The mortgage is issued in 2 days, if the documents are in order. And you don't have to go to collect, everything is automatic, you don't leave the house, you come only at the appointed time to the notary. Super!
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Алексей Ж.
Level 7 Local Expert
January 15, 2023
Everything works through one place, you can not believe what they say at the reception desk, because they will say something else on the spot, send it to another office, etc. There have been complaints about incorrect display of funds in the application and poor operation of the application functions.
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Игорь Зеленский
Level 16 Local Expert
August 7, 2023
The service is good. Everything was prompted and told. The waiting time is fast. Issued the required card in 15 minutes!
Well done!
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Дмитрий Некрасов
Level 28 Local Expert
October 14, 2024
they worked well. The problem has not been solved.
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Заиржан Анаятов
Level 5 Local Expert
January 9
I liked everything
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Науан Сарсембеков
Level 6 Local Expert
May 8, 2023
The antediluvian service system, it was necessary to speed up managers to get a certificate of absence of debt. In short, you take it with your hands and give it with your feet, taking into account that it is not free but at your own expense
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5
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Женщина, нужна подсказка?
Level 16 Local Expert
November 6, 2022
There is no attitude towards customers. The staff is very unqualified and not experienced. Any question is answered by waiting and forwarding to another manager or to a hotline. One of the advantages is a good coffee shop inside)
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Артём Веденский
Level 6 Local Expert
March 14, 2023
The Bank provides non-residents with the opportunity to issue a multi-currency bank card with a minimum set of documents. Adequate deposit rates. At the same time, the bank has a pronounced "digital" orientation: there are very few ATMs and branches.
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Антон
Level 11 Local Expert
March 18, 2023
The fact that they open an account for a non-resident is a huge plus. But you need to fill out a huge pile of papers and all about the same thing. Plus, the deadline for opening an account and issuing a card is 10 working days.
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Александр Тотцкий
Level 7 Local Expert
September 7, 2024
Good service specialists
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дмитрий самойлов
Level 6 Local Expert
June 29, 2024
I was, everything is fine. There are not many people
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Macarena
Level 17 Local Expert
October 12, 2024
I came three times - the cartomat didn't work three times. There is no other way to get a card. As a result, I am not a customer of this bank, which is probably a good thing.
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Наталья Ларионова
Level 7 Local Expert
December 16, 2023
Customer orientation. Pleasant communication. Friendly staff
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Назира А.
Level 3 Local Expert
April 15
Digital Banking
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Рим
Level 16 Local Expert
October 23, 2022
I was lucky enough to come when the bank was flooded with thousands of migrants, and yet I think this is not a reason to treat customers as if they all owe the bank something. The bank has problems with the electronic system, money is being debited into the unknown, and it seems that there is no time to do this.
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Рогачев Максим
Level 13 Local Expert
January 4, 2024
It is not comfortable and 30k KZT for opening a card for non-residents.
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AG
Level 9 Local Expert
February 3, 2023
It's just some kind of charade. A branch has been opened for non-residents, where ads hang on the walls in files that write to some address for questions ***"@mail.ru . It's about the first impression. And then the process begins: I decided to apply for an account / card, but they did not see my IIN in their database and sent me to the tax office, I spent half a day at the tax office, where they told me that everything was fine, but they still stubbornly did not see the IIN in the Freedom Bank. All questions are answered that it is not in their competence, figure it out for yourself. As a result, I gave up on them and went to another bank (I will not advertise, I will only say that it is larger and with a higher credit rating), where all the documents were accepted without any problems, and two days later I had an account opened and a card ready. For interest, I dialed Freedom again: they didn't see anything in their database there, and they once again replied to my appeal that this was not their competence. It's even a shame that this bank has Russian roots.
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Name
Level 9 Local Expert
June 11, 2024
A good bank, excellent staff.
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Андрей Нечипуренко
Level 12 Local Expert
April 20, 2023
Polite staff. They explain everything meticulously. There is an ATM. There is almost no waiting time
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Vadim Leo
Level 17 Local Expert
July 27, 2022
Well, I don't even know, first impressions are very contradictory)) the guys messed up a lot when opening cards and accounts. In general, if you quarrel, they open very quickly, literally everything in a couple of days. I hope the work will be comfortable and without jambs
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расул муфтахудинов
Level 8 Local Expert
November 12, 2022
Managers work very quickly. We issued a mortgage in a day. I would like to mention the credit manager Diana knows her job.
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Виктор
Level 22 Local Expert
March 14, 2023
Terrible bank and service. There is no support. Tariffs are changed regularly and not in favor of the consumer. I do not recommend it.
You can't even generate a certificate of account status remotely…