Freedom Finance Bank
452 reviews
October 19, 2024
Fast, clear, convenient. The hostess solved all the questions in 5 minutes and did not have to wait for the operator
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October 31, 2024
The horror!
Support – can't do anything.
They do not allow you to log in without biometrics. On a reasonable request, what law allows them to do this and obliges me to provide them with data, the support stupidly hangs up.
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May 9, 2024
I liked the car loan online service, for me it is much more convenient than going to the bank👍 I have already taken the car, everything is super. Thanks!
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3
April 3
Very good-natured staff, they help with everything.
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July 26, 2024
Negative ratings are not provided, but it's a pity. Incompetence in everything, staff turnover is many times higher than the national average. The response time to an appeal is a couple of months. No one is interested in you, your arrival rather prevents people from drinking tea. The legal department is no better. If there is a possibility, avoid
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4
May 10, 2024
Favorable conditions for mortgage lending. The polite guys at the call center are working. I liked the service and conditions
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1
February 23, 2024
Being often on business trips outside Kazakhstan, I issued a multicurrency card to Freedom Bank. Very convenient! I also advise those who often buy in foreign stores.
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2
October 20, 2023
Freedom bank. there were 5 cash receipts from the Russian Federation... I found out that the money was received by accident. from complaints of customers who demanded goods. I applied to the bank and was told that this is classified information and we never inform customers about the receipt. (scammers). then they demanded to provide a bunch of certificates and documents about the product, the client and so on. I provided everything to them and only then confirmed that the money was received but will not be credited to the account because the foreign trade codes are sanctioned. then I sent a damn money, to which they replied that they would not return it. 30 days have passed, of which 15 were asked to be credited to the account and another 15 days were asked to be returned back to the senders. the bank tries to use other people's money without their knowledge and ignores customer requests under any pretexts. when I asked for a list of sanctions codes, they sent me the entire list of HS. Well, aren't they scammers? I ask you to take measures and revoke the bank's license.
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14
3
March 21, 2024
The bank is in a convenient location for people, a central place to visit and the service is also good. 👍
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1
February 14, 2023
Excellent bank, excellent staff. Everyone is always friendly and ready to help. The department is always bright and clean. There is a small cafe and a restroom for customers.
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3
November 23, 2024
Pleasant and competent staff! You have answered all my questions!
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1
March 13, 2024
There is a complete lack of support, or rather it is in the form of a chat in Whatsapp, but all questions are answered either by unsubscribing or by some general suggestions, all information needs to be extracted by asking a huge number of questions. The desire to help and understand your situation is "0". If something happens, there is no hope for support and help.
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5
March 21, 2024
To be honest, I like modern digital companies. I think this bank is exactly like that. I am writing now after I have issued a car loan, without a single trip to the branch. Maybe it's because I'm already a customer. But so far I'm happy.
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1
1
December 4, 2023
We were looking for a branch to open a brokerage account, we arrived, stood in line for an hour and were told that we needed to call a specialist by phone, arrange in advance, and then drive up to the address indicated to her. We took a business card, called and the first question sounded very impressive - How many millions do you want to put into a brokerage account? 20-50-100?))) I didn't want to communicate further.
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1
March 16, 2024
I like this bank. I want it to flourish in Kazakhstan! It gives the residents of the country the opportunity to think about their future, how to accumulate their money by buying stocks and bonds. The banking service itself also suits me!
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1
2
March 22, 2024
I wish good luck to all entrepreneurs who want to get money for development, expansion, etc. I got a loan for my business from this bank. The process of approving the application and obtaining a loan took about a day. I can't help but be pleased.
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1
1
October 5, 2023
Strange guys
Upd:
The bank wrote to me that they are trying to create a friendly atmosphere. :)
So, what is the friendly atmosphere:
You come to the bank with a question - you are immediately sent to a website like go read and write there.
After the application failed on the site, the employees responded in about the same way, like do and read everything there on the site. Any questions for us.
There is no sense from the employees, the meaning of coming to such a friendly atmosphere is not clear.
As a result, there is no sense in going to the department, there are no answers to questions.
That's why very strange guys who are not particularly trusted. :)
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16
March 4, 2024
This is not the first time I have taken it here and I present both installments and good conditions. It always works, all without interruption. Good operators. Thanks a lot
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1
November 30, 2022
A gorgeous compartment. I liked everything very much. Excellent service. There is a place to drink coffee while waiting in line. The queues are not very long. I only had time to drink coffee. Open more compartments. And put ATMs around the city. I like everything about you so far.
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2
7
March 22, 2024
It is cozy and the service is quite fast. There is an opportunity to drink coffee while waiting for the documents.
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1
July 29, 2024
I have issued a card for a long time and I am not happy, I work abroad everywhere - Europe, Asia, South America, online purchases on foreign sites - hotels, shops, applications in the app store, I have never had any problems. everything is clear and understandable in the mobile application, excellent support service - they respond promptly in the chat. Obviously, transfers take 1-3 business days, but this can be tolerated in the current realities.
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1
September 18, 2024
I was looking for a bank for a mortgage with good conditions, I chose a Free Bank, because the interest is relatively low, the overpayment is small, and the convenience of registration. I recommend it!
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1
December 19, 2023
An interesting organization. Swift needed a translation. I wrote to the bank online, they refused. The support team said that come to the office and we will do everything! I arrived. The office looked at me and said that they do not transfer to this country and have never transferred... overweight))) Not ever. Why then mislead a person is unclear.
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10
April 14
The most disgusting bank. If you want problems and incompetence, then this is the place.
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1
August 16, 2024
a great branch, clean, spacious office is on my way. Sometimes I go to the ATM and the cash register, I didn't notice the queues. The staff is attentive and polite at 10 out of 10
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1
March 6, 2024
I'm very unhappy. The card has not been working for five days. There is money left on it that I cannot withdraw and, in addition, there is a huge debt to the bank. I write to support every day, they promise to sort it out "in the near future", and they do nothing.
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3
April 11, 2024
Such a good call center, they explained everything correctly to me about this cascading mortgage, otherwise I didn't understand anything. Considering that I'm going to repay ahead of schedule, it turns out to be profitable
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1
August 20, 2024
I issued a card very quickly, the friendly staff helped me with all questions
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January 3, 2024
I was not welcome at the department, fill out all applications in the application, wait for a response there, etc. I couldn't talk to the manager. The girls at the reception seem to be trying to help everyone, but it doesn't do much good. Also, due to the fact that the room is semi-basement, the Internet does not work well there.
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1
1
April 23, 2024
In this branch, the bank's employees are not competent, they do not know where they have what posts, they do not know their employees, well, in general, I have the impression on the bank's employees as if they don't care whether you are there or not. After all, we are customers!
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1
August 16, 2023
It is very pleasant to be in this jar, except for the smell of coffee. At the entrance, they greet you, help you with the question of where to get a number if it's your first time. There are a lot of ticket offices that really work. There is always the right amount. But the conditions are terrible to send to the CC, of course. But before going, you can get advice by phone, the call center is competent
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6
February 28, 2024
The bank with which the card does not work at the most unexpected moment, now they have blocked all applications and require you to take a picture of the documents. I don't know how to withdraw money from there now, except to fly to Kazakhstan. If they get rid of customers, they would at least give them time to withdraw funds. (((((
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2
1
May 31, 2024
Convenient location, good office, I took a multicurrency card, I'm going to travel abroad soon, it will be much easier with this card.
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1
June 22, 2024
It's a very inconvenient application - you can't see how much transfer fees they charge you. In some cases, it shows that the transfer is without commission and it is immediately withdrawn. Gentlemen, finalize your app.
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3
3
September 9, 2023
The building was barely found, there is not a small bank inside, 2 floors, parking is difficult. I applied for a mortgage, they consulted well, everyone chooses convenient conditions, unfortunately I chose another bank.
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3
March 12
The bank where it was possible to issue a bank card, which was later connected to the application for public transport. Without unnecessary bureaucracy in the form of a certificate from the hotel and so on. Thank you!)
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January 4
I liked this bank. I got a holodilnik for the holiday in 2023.
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1
1
January 17, 2024
A good bank, the staff is responsive and customer-oriented. We received the card. Everything went great
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3
November 23, 2023
I want to write a super, mega negative review about working with this bank.
I have repeatedly encountered a situation when a bank blocks funds (allegedly for some payment), and they refuse to provide information on which payment and for what amount. What does it mean that information about the expenditure of my personal funds is not provided? The most natural deception and fraud associated with the theft and illegal retention of other people's money.
I highly do not recommend this bank!
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9
July 11, 2024
The best bank, gave a mortgage😁 there may not be enough ATMs and terminals in the city, although the digital mortgage system, I think, implies online payment😉
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3
August 31, 2023
Disgusting bank! There are constant failures in the internal system, for all commissions, it does not work everywhere and payments are accepted. Horse commissions for withdrawals of own funds. I tried to open a currency card, as a result, I filled in all the photo data 2 times and so on, both times I refused, I ask the receptionist why? She quotes to me the text that the bank wrote "refusal on internal verification", what? Why? Maybe something needs to be done, no information. In short, don't waste your time, they won't help you here.
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10
May 16, 2024
Without a loan, I would not have been able to open my own Ip in any way, I calculated everything, but I did not have enough money anyway, I decided to get loans from this bank, the conditions are favorable, plus you can make it all online.
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1
May 29, 2024
Freedom Bank offered to take out a mortgage at a cascading interest rate. If I manage to pay earlier, I will normally save on interest. An additional incentive))
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1
1
January 30
If you have an IIN, you can get a bank card at the terminal in 5 minutes.
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July 26, 2024
A very careless attitude to customer money. Delays in making currency payments. An outdated online bank with a lot of holes for scammers.
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3
1
November 17, 2024
Responsive staff
Good service
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1
August 7, 2024
Excellent bank, fast service, convenient location
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1
November 4, 2024
I received a quick and competent consultation
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August 5, 2023
The department is not bad, cozy. But the bank itself... Greedy, cunning, twisting the hands of Customers. One office and one ATM per city. Do you know why? Because I don't want to contact them anymore after visiting for the first time. You withdraw money from the account at the cash desk - give 1.5% to the bank. You need cash, it takes a long time to go to an ATM - withdraw anywhere, but give 1%. Yes, you can transfer to other banks for 10 tenge and withdraw there without commission, but for some reason the transfers do not go through all the time. In most cases, no one will help you in any way. In general, there are many more minuses, and fat ones, than there are pluses.
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13
March 9, 2024
I picked up the card here. A pleasant separation in every sense, service and maintenance are clear and fast.
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1
1