Freedom Finance Bank
452 reviews
September 22, 2024
Everything is fast and efficient, but the interest on transactions is horse-drawn
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January 19, 2023
A terrible bank , located outside Kazakhstan , does not respond to support , either responds incomprehensibly , or after a week . It takes a very long time to get through if the support in the chat is responding . Considering that this is a bank, it is always important for the client to quickly resolve any issues that arise, especially if it concerns money. If there is an error in sending a swift transfer of 9 rubles, they sent me 600 rubles for a commission and I'm not kidding, if you fill out the details incorrectly, then write your money is gone , and since the support does not respond, you can make mistakes yourself when filling out. The application is stupid , slows down, is constantly blocked, that for this you need to contact support again , which responds for several days and in fact you again do not have access to the account . It 's just that if it weren 't for this situation , I would never recommend this bank in my life . I won 't even put one star on it . 👎👎👎
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7
July 14, 2023
There are a lot of people. It resembles Sberbank in Russia before automation. The room is not quite suitable. The girls at the entrance are friendly, generally knowledgeable.
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2
January 21, 2024
I came three times. I couldn't issue a card. Although the managers seem friendly, but somehow they don't give out all the information. You could have said right away that they don't make out, they just spent time.
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2
January 17, 2023
Good afternoon.
1) On October 19, there was an attempt to pay online for an Airbnb reservation in the amount of USD 548.45, but the payment was rejected. There was a limit on online payment. The limit was lifted and then an attempt was made to re-pay for the same reservation in the amount of 548.45 USD - it was similarly rejected.
At the same time, logging into the bank's online account, I found that 565.18 EUR (equivalent for auto-conversion of 548.45 USD) and 312.13 EUR+ 15600 RUB (equivalent for auto-conversion of 548.45 USD) were debited for the first payment Total for both payments totaling 1,096.9 USD. After 3 months, I still don't see any money in the account. I HAVE BEEN WRITING TO SUPPORT SEVERAL TIMES EVERY WEEK FOR 3 MONTHS AND THEY STILL WRITE THAT WE NEED TO WAIT!!!
2) On November 3, 2022, there was an attempt to pay for air tickets online on the Pegasus airline website in the amount of 20,408 TRY (the equivalent for auto-conversion is 1,101.74 USD or 70,108.84 rubles), but the payment was also declined, and the amount disappeared from the account.
THIS AMOUNT WAS RETURNED ON 11/13/2022 IN THE AMOUNT OF 1099.73 USD - STOP TELLING ME THAT THIS AMOUNT SIMULTANEOUSLY APPLIES TO THE MISSING AMOUNT FROM OCTOBER 19, 2022!!!
REFUND THE MONEY!
That's all, it got a little easier for me.
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24
2
February 21, 2024
We took out a mortgage at a cascading interest rate. Since we are planning to close the mortgage ahead of schedule anyway, we should get good savings due to minimal overpayment.
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1
3
June 1, 2023
The most terrible bank! I haven't been able to log into the App for 3 months! I made two appeals, came to the bank, and nothing!
There are always some restrictions on payments that have to be removed through the support service. In order to withdraw your money through their ATM, it turns out there will be a commission! There is an even higher commission through the cashier. I'm shocked to be honest.
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2
2
March 27, 2023
I ordered the issue of the card, at the time of issue, the issue was free in the tariffs. I credited the trial money and did nothing for a while. A few months later, I see the money is gone. Tech support says that during this time there have been changes in the tariff and the issue has become paid, so they charged me all the money. That's how they can retroactively change the terms and write off all the money.
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8
November 5, 2022
I opened the card in September. After a month of use, the bank unilaterally changes the terms of service, makes hidden fees for transfers, cancels cashback, cancels withdrawals without commission and makes other impairments. I only find out about this when I make a transfer, and I understand from the balance that there was a commission, although the commission is not reflected in transfers and payments. But the problems did not end there.
After that, one transfer to my card in another bank disappears altogether. He leaves the freedom card and does not come to another account. The receiving bank promptly replied that the transfer had not arrived.
On the same day, suddenly, without my consent, 4 deposits are opened in different currencies.
The next day, all the money disappears from the card altogether. They just don't show up on the map, that's all.
I called the support service for 4 days. I didn't get through. More than 30 minutes of waiting on the phone every time. The chat is answered after a few days, but the problem is not solved.
I came to the office in the morning, took a ticket and stood in line waiting for 3.5 hours! According to my application, the manager closed the deposits, restored the balance on the card. but! The missing transfer has still not been returned. The terms of service were not returned.
This is the first time in my life that I have faced such problems. While I was standing in line, I realized that I was not the only one. After one person, people were complaining about missing money, a non-working application, and cards.
Upd. Corrected. The money was returned after 2 weeks and multiple visits to the bank's office
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20
September 28, 2023
they make money on Russians, open a simple card, not even a nominal one, they require 30 thousand tenge of commission once. A visa was opened in Halyk without any problems, without any questions. I DO NOT RECOMMEND IT!
I will close them soon anyway, the US is already digging under them. There, only the Russian Federation drives money to circumvent sanctions.
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3
August 20, 2023
A disgusting bank. Absolutely incompetent employees who can't really answer any questions. It is better not to contact them, otherwise any action through them, whether it is a transfer to a bank account or linking a card to Apple Pay, will turn into a problem
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5
1
November 22, 2023
It's funny that the minutes are shown differently everywhere on the clock column. The bank itself works clearly. The girls at the reception are friendly and attentive.
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2
January 16, 2023
Disgusting service, gouging and a complete lack of customer orientation. I sent swift dollars from my own account in another bank to my account in Freedom Finance Kazakhstan. The transfer was sent on December 9th. Today, January 16, the bank cannot transfer money or refund the transfer. Round-the-clock correspondence with the support service in the chat for the past three weeks has not led to anything. "Your request is being clarified, please wait" is the only answer for a month. The money has not yet been credited or returned to the sending bank
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10
April 14, 2024
Friendly service and favorable mortgage interest rates. I decided to choose this bank after all
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1
March 22
The service is top-notch.
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May 9, 2024
It is very convenient for me that the card has several currencies at once, there is no need to worry about the exchange
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1
July 24, 2024
A profitable digital car loan, I bought a car for myself in a couple of days.I've already managed to get used to it, it's very clear and fast, but it turned out to be inexpensive.
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1
July 1, 2023
Good service, really a lot of people! There would be more branches that would be serviced faster!
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3
February 7
Freedom Bank has the best mobile banking. You only need to go to the department for paperwork, and everything else is solved by phone.
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September 3, 2024
A long wait, despite the small number of customers in the department.
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November 18, 2023
Maybe a good bank.
But they didn't issue the card without explaining the reasons!
The review is subjective, since I am a non-resident.
But in general, the bank is pleasant from the outside and from the inside.
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3
2
October 10, 2023
Non-residents can open an account only by submitting a preliminary application via the Internet. They do not provide assistance in filling it out. They refuse to open an account without explaining the reasons. They perfectly help you feel like a second-class person.
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September 15, 2023
I ordered a Freedom Card with 4 currencies. Plastic is delivered by courier. He specified the address. Registered in the application. The next day, I received an SMS that the card had been handed over to the courier. The courier did not contact that day, only the next day and said that "he needs to go faster" and "in an hour it will take a long time." I politely explained that I was busy and could only arrive in an hour. He replied that he would call back in an hour and hung up. I arrived home and immediately informed the courier that I was expecting him. In response to this, he said "later or tomorrow." Then a bank employee called and for some reason began to report the closure of the account. I informed them that there was nothing to close, on the contrary, it was necessary to open, since I had just registered with their online bank, ordered a card and that the courier still had not delivered it to me. The bank employee didn't even listen to me and hung up on me. Neither the courier nor the employee subsequently called back. I had a higher opinion of Freedom Finance Bank, I was counting on decent service and long-term cooperation, but alas, as I understood it, they do not need clients. Conclusion: technically, it seems that the bank has good opportunities, a good application and website, favorable product offers, but the level of service is at zero, the bank's employees do not understand what they are talking about and hang up at the first opportunity. Complete incompetence of the support staff, no order. It's the same with the courier. It seems that this bank is no different from other Kazakhstani banks, which, I would rightly note, have a very low level of service and competence of employees, and absolutely do not comply with customer service quality standards. In simple terms, our banks don't care about customers!
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5
February 18, 2024
It all depends on the specialist
The specialist is competent everything is fine
The specialist is not literate, everything is bad
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November 2, 2022
A separate branch was opened for non-residents, they stood in line, then filled out a bunch of papers for issuing a card. They released a virtual card for a very long time, they did not say that you need to register in the application with the operator in order to add a virtual card there later. As a result, we made a paid issue, increased commissions for operations and withdrawals. One plus is probably that the card is multicurrency and Freedom Finance has offices in different countries, plus you can open a brokerage account.
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3
3
October 5, 2024
Fast and cultural service
There is a card reader, you can get a bank card in 5 minutes, you only need an IIN, a passport and a Kazakh phone number
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September 3, 2023
The most terrible bank. More than once in my life, money has not been debited in more than one bank by itself. Turlov would be better instead of "I want us to have a bank everywhere else" at least one normal one would do
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5
December 24, 2023
A good bank, although the interest is higher than in some other banks, but it is much easier and easier to get the same mortgage
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1
January 26, 2023
The card does not work for non-residents. In addition, it is not registered (somewhere it may not be accepted). The support just hangs up for 10 minutes and goes off into the sunset. It is also impossible to register in the application using the map. They send the username in the message themselves, and then they themselves say that it is too long. With all my desire, I could not use the card. Maybe it's for the best.
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4
1
April 23
It's a long wait, but it's nothing
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March 5, 2024
Thanks to the technical support, they advised me on opening an account. All I needed was a passport and an IIN
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1
December 8, 2024
Perfectly fast
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December 14, 2022
I opened the card in early October, came, found out the terms of service (at that time there was a free opening, maintenance and cash withdrawal within 500k tenge) and signed a contract, while the card was being issued, the bank unilaterally changed the terms of service without any notification, cash withdrawal for non-residents became with a commission of 2%, which I I found out only by withdrawing cash, and 15k tenge was written off for opening the card, and it was opened in early October, and it was written off literally today and without any notifications (SMS, etc., even in the list of operations in the bank's LC is not displayed), in general, it does not cause a feeling of a reliable place to store money
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9
July 14, 2024
They have blocked accounts and will not get in touch. No os is stupidly ignored. The support is not working. Not the bank, but the bottom.
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October 19, 2023
The bank has a very special system of work. If you are used to the way Russian or Georgian banks work, then it will be difficult for you here....
For example, one operator answers the same question about the possibility of making a transfer from an account by proxy: it is impossible, the second: it is possible, but not all operations. ... and the third in the bank calmly accepts the power of attorney and makes the transfer...
And so in almost everything)))
But.. hedgehogs pricked, but ate cacti))
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2
March 25, 2023
The main thing is people, pleasant managers who want to do everything and who want it quickly and efficiently!
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5
February 2
Parking problems
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May 31, 2023
Hat bank without ATMs. Ambitions for Internet banking, implementation, like a state bank.
Do you want to top up your account? - go to the cashier or pay a transfer fee.
Do you want to make a SWIFT transfer to Europe? - here is a list of banks that we can transfer to, and not to which one is convenient for you.
Do you want to withdraw cash? - Only at the checkout, my friend, with a commission
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4
February 14
Quick examination
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August 19, 2023
Non-residents are simply bred to a premium card for 100k! Even when they already said that there is a deposit card for 30, the girl simply refused to do it, she is not interested)
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2
1
April 2, 2023
A very inconvenient service for foreigners. They are sent to another branch to write an application for a card. And there, not only is there a queue for an hour, but you also need to fill out a bunch of papers! Is it really impossible to reduce all this bureaucracy to a minimum! In general, I don't think about the client here at all!
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1
2
November 17, 2022
No support service, WhatsApp and chat respond at all, phone calls are cut off automatically after 15 minutes from the start, regardless of how long the operator had to wait and whether the issue was resolved. Money can hang up during transfers, then you have to pull it out from hold-a for a week, and this is possible only with a personal visit to the only branch. The mobile application is sometimes buggy, the exchange rates dance and do not always correspond to those stated on the site.
I do not set 1 only because this bank can work with transfers to / from the Russian Federation. He doesn't have any more advantages.
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10
July 3, 2024
The invest card is a cool convenient thing, especially when you travel often, there are 7 currencies in one card at once.
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1
June 5, 2023
I highly recommend this bank to Russians if you want to get a card for payment abroad. Endless problems - sometimes they block the card, then their conversion just breaks down, as a result, I ended up in another country without access to money. All issues are resolved very slowly and far from the first time.
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7
January 11, 2023
Almaty branch - stole 6151 pounds from my account. This happened at the end of October last year. Since then, there has been no clear or official response from the bank. I wrote an official request for a dispute on January 1. After 11 (!!) days, after my own request to support, they replied that I had to hide the card numbers in the application and now I have to rewrite it. What can I say - do not trust money to these scammers!
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9
July 9, 2024
I bought my daughter an apartment for her anniversary so that she already had her own. This bank helped me to get a digital mortgage online. And it literally didn't take that long.
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3
October 25, 2022
I issued a Deposit card, then my friend issued it.
As a result, I did not receive a text message, but it came to him a few days later.
Some kind of mess is going on with you, why should I wait longer, even though I checked out earlier than my buddy?
The service is also bad, I wrote a message to the operator in the mobile application and in Whatsapp, 1 day passed, no one answered.
At the bank branch, the girl doesn't really know anything, she just said that the card is not ready yet. I did not consult in any way.
I do not recommend this bank!
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6
August 2, 2024
The card of this bank is an outlet to the world! I am constantly in Russia, but periodically I move around the world, without their card it's just like without hands, it helps a lot. Thanks!
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November 30, 2022
There are a lot of people, for obvious reasons. The girls at the reception are busy with something more important than meeting and consulting visitors. Therefore, I had to literally impose myself. In general, the bank is interesting. There are joints and flaws, but there are also advanced points.
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2
5
April 5
The best bank
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