Freedom Finance Bank

Rating 4.4
970 ratings
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452 reviews

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Level 3 Local Expert
September 7, 2024
Nice clean office, thanks for the help and also to the consultant Milana
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Level 14 Local Expert
May 4, 2023
Excellent department. Fast service. Coffee shop inside the branch: you can have a cup of coffee and a snack. I liked it here)
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Level 5 Local Expert
January 11, 2024
A good bank, although there are long queues and it happens that they serve for a long time. The presence of a coffee shop right in the bank branch helps out.
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Level 13 Local Expert
July 12, 2023
This bank left a good impression. I was given a mortgage loan here. For the first time I came to a consultation and there was a guy who explained everything very dryly . I didn't like it , but I came a second time . And I got to Asel's manager , she's a smart girl, thanks to her! I explained everything and worked very carefully . I wish her all the best! To the Bank of Prosperity !
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Level 3 Local Expert
April 25, 2024
A dream came true, I updated the car) Thank you Freedom! I didn't think at all that everything would work out with a loan, but then they also approved how much was needed and % norms
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Level 14 Local Expert
March 31
I started investing, and the bank offered to issue an Invest Card. The card is automatically linked to the brokerage account. 4 different currencies, plus it can be linked to Apple Pay
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Level 2 Local Expert
January 24, 2024
I was received by a very polite girl who explained everything to me. I had to make a Sandibekov Nurgul card.I enjoyed it
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Level 2 Local Expert
May 3, 2023
Thieves!!! They steal money from the account. Disgusting bank, never make multi-currency deposits or cards in this bank. My family members and I, 5 people, made multi-currency cards of Freedom Finance bank in the city of Kokshetau. We left for the states with these cards and then the theft from our accounts began. They are illegally debiting money from our accounts. Personally, when withdrawing cash from an ATM, the ATM did not issue the money, but Freedom has already written them off, $ 1000. I immediately write to them in a WhatsApp chat, send them my check, and they write a statement so that Freedom Finance KZ will refund the money. They sent a sample, I printed it out, wrote it and sent them a scan. I'm waiting for a week, I'm waiting for two... Silence from them. I write to them again, they give me an answer that the ATM gave me the money.... Here is a check that there is no money, I did not physically receive it. I ask them to give me an official paper that the bank in the states replied to them. Of course they sent me, they say you correspond in the official chat, what other documents do you want. I went to a bank that did not issue money with the question why the ATM did not issue money here is a check, but the money was written off... they told me, we couldn't write off anything, because they didn't give you the money, this is a question for Freedom Bank .... This is not my first situation, but the money was returned there after long scandals. ... 😭‼️‼️My husband was charged twice for air tickets, $ 2,300 was debited twice and is not refunded... ‼️‼️ they also ordered a taxi through Uber in Mexico, they did not appoint a taxi, and Freedom bank has already written off the money and has not returned it. When withdrawing cash from an ATM, Freedom Finance debits extra money from the account and it is not displayed in the personal account. They do not inform, they do not ask if we agree that they steal our money ... In another way, I will not say😡🤬 when withdrawing $ 1,000 from an ATM, the ATM takes $ 3, and Freedom also writes off $ 23.50 plus and not where it is not displayed, stupidly less money becomes in the account. How can this be? No bank does this. You start to find out why the extra money was written off, silence... You write to them again, they say it's the interest of the freedom bank, and the information is written on the website ... This is a bank I've never met in my life.
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Level 4 Local Expert
August 20, 2024
I took out a car loan, Freedom chose because everything online is easy to arrange, no need to go to the office and the loan conditions are good, support quickly helped when I wanted to clarify something
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Level 5 Local Expert
September 11, 2023
I flew to Almaty on purpose to open a card, but did not pass the "internal checks of the bank". The questionnaire consists of full name, IIN, phone number and two addresses: in the Russian Federation and in Kazakhstan. It's amazing, of course, what could be wrong here – it's impossible to find out. Despite the fact that I have accounts in several foreign banks, where there was a full-fledged KYC. And with me, several more of the same lucky people were wrapped up, so if you don't have $100k for a premium tariff, most likely the chances of approving the application are close to zero.
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Level 15 Local Expert
August 2, 2023
Courteous and prompt service. One of the most efficient and adequate banks at the moment. Of course, this does not exclude crazy percentages. But they are lower than in the same national bank. Lowered the grade for lack of parking, and disgusting post-credit service.
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Level 11 Local Expert
August 20, 2024
Working with foreign economic activity for legal entities is just circles of hell. Every time, EVERY TIME, the whistle starts from the foreign trade department, which either does not have a single regulation for crediting money to the account, or there is a task to keep the money out of the client's account for as long as possible. Then statements, then currency contracts, then some other nonsense. Until you shake the soul out of the manager in WhatsApp, nothing will be credited, and you won't even know that the currency control wants something from you. It's terribly simple, I'm furious every time I have to perform operations there.
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Level 21 Local Expert
November 25, 2023
Everything is super, the security in the back parking lot is very friendly, fast service, now they do not issue cards to citizens of the Russian Federation without reason, online too. And so everything is OK
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Level 2 Local Expert
March 12, 2024
I settled on a debit Deposit Card. The bet was also attracted by the fact that you can save in several currencies at once. I applied online and the card appeared in the application in a few minutes.)
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Level 3 Local Expert
March 8, 2024
I liked the approach: in the first stages of mortgage payments, you pay a little, and the further you go, the higher the rate. It is a good incentive, if possible, to close the mortgage ahead of time.
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Level 25 Local Expert
December 2, 2023
Clean, courteous customer service. The reception is to the right of the entrance. Several ticket offices. Nice office.
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Level 15 Local Expert
February 20, 2024
It is convenient to open a Debit account for non-residents of Kazakhstan ONLINE. Waiting for a plastic card for 5 days. Delivery only in Kazakhstan
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Level 6 Local Expert
February 9, 2024
I needed to re-link the card to another phone number -- everything was done very quickly. There was no queue, they immediately called the manager, perhaps because he came early on a weekday
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Level 9 Local Expert
December 22, 2022
The bank is very good, the Botagoz manager serves, she is very competent, a professional in her field, always with a smile on her face, polite, involuntarily you are charged with positive emotions!
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Level 3 Local Expert
August 8, 2024
Terrible support. The reissue of the card resulted in days of negotiations with technical support and endless promises
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Level 2 Local Expert
June 30, 2023
If it were possible to put a minus, then I would! A terrible bank, if you want hemorrhoids on your head, then contact them they will create it for you! The staff lied about the card, as a result, now I was left without a card and did not take it when it was possible, although I was repeatedly told that if there is movement on the accounts, then everything is OK, you can not take the card away, it will be valid for 3 years as a result, the card was closed, they did not say anything about it, now nothing can be transferred or bought
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Level 5 Local Expert
January 27, 2023
***!!!!!!!!!!!!!! The most disgusting bank I've ever met. I have never encountered such arrogance and lack of service in any country. If you come from another country and decide to open an account here, then be prepared for the fact that money will be debited from your card, and no matter how many times you replenish it, it will be - 0 zero And the conditions will constantly change at their personal discretion. The service is a separate kind of bullying in this bank. No one will be able to answer you correctly, even in what's app. They will spend a long time agreeing on a strategy for how to turn you down. It is better to remove the mobile application from the AppStore I can't remember a more terrible piece of g... . I am extremely sorry that I fell for the hype around this bank in the early days and opened an account here..... Now they assure me that I owe the bank for issuing the card, which, by the way, was issued as much as two months in contrast to CASPI, where it happens instantly, on the same day. And many other banks in the Republic of Kazakhstan have the same quick release system, except for the "BEAUTIFUL" FFB Here you are initially a hostage and owe the bank money, although he will not tell you about it. And all employees during the account opening and card issuance will smile sweetly and say that this is not a paid procedure. As a result, the money was debited after the first replenishment of the card. What's app replied that the cost of the issue is actually paid and is 15,000, and on the phone the operator replied that the cost of the issue is 30,000. And I wouldn't be so angry if someone really told me about it before the issue, and they didn't send me from one bank to the other side of the city to get a card, so also several times, because the mess is terrible and they themselves didn't understand whether the card came or not. In summary, I wish great luck and a lot of patience to all those who, for some unknown reason, still decided to contact the SCAMMERS from Freedom bank and open an account here.
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Level 2 Local Expert
April 8, 2024
Their application is convenient, does not hang up and the interface is very simple, the conditions are also good for cards, I took a deposit for myself
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Level 21 Local Expert
January 9, 2024
A good bank. I arrived there at the time of the bank's closure. Due to the fact that I was leaving after 3 hours, the staff stayed late and helped solve my problem. Thank them very much.
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Level 3 Local Expert
April 10, 2023
It's a terrible bank, it's the second time money has been blocked. For the first time in the fall of 2022, $ 2,000 was frozen due to a "bank error" and could not be returned for almost 3 weeks. Now the application just gives an error and ALL funds are frozen, because without access to the application, finances cannot be transferred in any other way))) Can you make your application work correctly first? Since March 23, I have not had access to the application, now it is April 10 and they cannot give a clear answer either in the chat or by phone) "Wait" Here we are waiting, for the second time, after solving this problem, I will never return to this bank and I do not advise you
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Level 7 Local Expert
December 28, 2024
Good responsive staff!
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Level 2 Local Expert
April 26, 2024
I did a small repair, I did not calculate the money, I took a loan here to buy what I needed, the percentage is favorable, the conditions are normal, I completed the repair
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Level 10 Local Expert
October 17, 2024
Thanks to the bank's staff for their quick and prompt assistance.
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Level 3 Local Expert
August 7, 2023
We transferred 150,000 tenge according to the SBP. The authorization was completed, the money was credited to the account. And a few hours later they were gone. The whole amount just disappeared. The support does not say anything, does not even tell you the approximate timing of the decision. We will write a complaint and file a lawsuit, because the money has disappeared to no one knows where. I do not recommend using the application if you do not want to be left without finances
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Level 3 Local Expert
June 16, 2023
I opened accounts with this bank in October 2022 in order to have separate accounts in dollars and euros. Doubts began to arise when I came to the office of this bank in Astana. The bank operated without its own signboard, previously owned by the store premises, as some kind of underground organization. As explained to me, the office is for non-residents of the Republic of Kazakhstan. I signed a contract and waited for the card to be issued, the card was issued again in the premises of the barbershop, already at a different address. Moreover, the card was issued, not as in all normal banks in an envelope or as in a bank Kaspi (where the card is printed on an embosser at an ATM). It was brought to me by a bank employee who distributed these cards to other customers in this way. Where is the guarantee that these same employees did not engage in fraud later, knowing all the personal data about customers and their cards. In October, the bank's application constantly hung up and closed spontaneously. Then, since November, it began to work more stably. The server is malfunctioning. There is no statement of transactions in the application. It is done for a fee, and for this you need to contact the office, and this is in the age of information technology. If you need to confirm the balance, or submit a report on the movement of funds, it will not work quickly. In the process of using the card, hidden fees were deducted from the card, etc. At the end of February, I discovered that about $40 had been fraudulently debited from my account in a transaction in Mexico. Since I am in another country, I contacted via WhatsApp and stated this. They blocked my card and told me that they would sort it out and inform me as soon as possible. And I have repeatedly declared myself by communicating on WhatsApp, using scripts with a virtual employee. Naturally, no one really understood, apparently I was not the only one who got into such a situation with the discrediting of a bank card. I was offered to open a virtual card, with which I will not be able to withdraw cash or make purchases at the terminal for goods and services in stores, etc. Plastic can be delivered only in Kazakhstan or Russia. And now I can't use my card or manage my funds for more than a month. For those who are already a customer of the bank, I advise you to change the limits for using online purchases without 3d security, or set geo-restrictions and remove them at the moment when you need to perform an operation. I am waiting for a virtual card, 5 days have passed after the next communication, no digital card has appeared in the application. Of course, damages are not even mentioned. In many banks, it takes several minutes to issue it. It's already the end of March, one month has passed since my first appeal Among other things, I opened four accounts (rubles, tenge, dollars and euros) and now there are probably eight of them. No one informed me about the deposit accounts, they are not in the application. I'm waiting for greetings from the tax service. Since I naturally did not know about them and did not declare them. I do not recommend opening an account with Freedom Finance Bank of Kazakhstan. You will waste your time and nerves, and of course money. Kaspi Bank, despite the fact that it has an account only in tenge, turned out to be more transparent, reliable and practical both in Kazakhstan and in other countries. The virtual machine was released a week later.
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Level 8 Local Expert
July 20, 2023
I haven't opened an account yet. It didn't work out the first time. Therefore, I am not evaluating this existing system of the bank's work. I'm putting in the 5th race because of WD specialist Aitbai Hadisha. She showed an exceptional interest in finding the problem. After a long search, I identified the problem. I'll see what happens next, but I'm already grateful to Hadisha!
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Level 2 Local Expert
May 25, 2023
Even one star is not enough for this bank and its employees!!!They can't connect to the operator in ten minutes, they're always kicking back and forth.no one can answer an elementary question, and the Managers sitting in the bank generally do not answer better.they always withdrew money from the account for closing the account, but now they want to break everything and everyone asks for their own amount.unscrupulous
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Level 4 Local Expert
September 14, 2023
I would not recommend Freedom Finance Bank to anyone. They have terrible service, very slow and inefficient. I tried to get payment certificates from them, all services for money. In general, if you want to avoid headaches and waste of time, it is better to contact another bank.
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Level 18 Local Expert
December 24, 2023
The service is below average. The staff does not try to help, they send you to the site for any question. Opening a card is not a difficult task, but it turns into an excessively difficult adventure here
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Level 4 Local Expert
February 5
2% for depositing currency into your account! Can you make the same conditions for old tenge? And together we will look at the growth of your bank's depositors.
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Level 23 Local Expert
May 3, 2023
I saw in the advertisement that they issue a mortgage in one day. I found an apartment, came with the seller at one o'clock in the afternoon, and began to make out. We thought we wouldn't make it, but manager Diana was with us until victory, and we really managed to get both the money and the apartment. Thanks!
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Level 7 Local Expert
April 27
Wait at least 40 minutes at the checkout. It's always like this
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Level 11 Local Expert
October 10, 2023
A complicated impression, on the one hand, and a coffee shop and an electronic queue at the bank, on the other hand, something does not work all the time, and there is only one ATM for the whole city. Tariffs are also not the best, for example on the NSR
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Level 6 Local Expert
September 13, 2024
Very caring staff. Thanks guys.👍🏻
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Level 19 Local Expert
June 13, 2024
I came to pick up my debit card, we quickly served and processed all the documents! I recommend it!
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Level 2 Local Expert
August 15, 2023
My daughter wants to buy an apartment abroad, they sent money through this bank, the money has not reached her for a month. It is forbidden to refer to any bank. Horror. They take a commission but there is no result. If I had known, they would never have contacted this bank. Now there is also a fine for the developer to pay for late payment. Horror, horror
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Level 19 Local Expert
January 7
We opened an account in a couple of minutes and immediately issued a card
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Level 2 Local Expert
April 16, 2024
We took out a mortgage at a cascading interest rate. There will be an incentive to pay earlier, because if it works out, then the savings come out great
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Level 6 Local Expert
November 27, 2024
we were able to help, everything is great
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Level 7 Local Expert
February 1, 2023
I was dealing with a branch at 86 Zhumalieva Street, which serves non-residents (but for some reason Yandex does not show it). We flew from Moscow specifically to open a multi-currency card, laying down time with a margin. We visited the branch several times: we ordered a card according to the instructions of the Arujan manager working there (she is there for a break). The call center and the chat in the app have become our constant interlocutors - they simply have no equal in the ability to give contradictory information or new information every time. As a result, plastic was never received from them, while the application for its opening in the application remained active, that is, as if it were being transported. Instead of the promised 1-3 days, it has already been 2 weeks. The bank then says that I ordered a virtual one, although this is not the case and in this case the plastic delivery order would be impossible, then it says - let's figure it out, wait. But the worst thing is that some strange things happen to the electronic card: SMS messages about debiting and replenishment are coming! In general, this bank is a complete nightmare. I do not recommend it categorically!
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Level 22 Local Expert
August 26, 2024
Good staff, everything was explained and prompted
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Level 2 Local Expert
April 19, 2024
I have issued a card in freedom invest. Comfortable. There is no need to transfer money from a brokerage account and back just for the sake of household purchases
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Level 20 Local Expert
July 16, 2024
Registration is 30 minutes. The staff is just professional and friendly. Straight 5
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Level 10 Local Expert
February 18
I came for a specific question-to deposit funds, service without comments. The queue is small and fast
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Level 13 Local Expert
January 3, 2024
We tried to open a bank account for the card, but failed. It is not possible to do this in the department, you come and only give a QR code for scanning at the entrance, then everything is done by yourself... and as a result, the refusal...
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