Kapitalbank, branch

5.0

2277 ratings

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марина николаевна

Level 5 Local Expert

Attentive and qualified staff, ready to help with all questions. I did not observe large queues.Employees work strictly according to the rules.

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Мухиддинхон Салохиддинов

Level 6 Local Expert

I was there once, and the service was very long and bad. I don't recommend it, especially for those who live in the region.

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Вадим К.

Level 5 Local Expert

Cards for citizens of the Russian Federation. They are processed quickly and without waiting in line. My friend and I took the phone numbers.queues, there were 34 people in front of us, but a bank employee immediately approached us and took us to the card processing, as a result, the card cost 280 thousand sums, it is about 1,700 rubles, and after 2 hours we received ready-made cards.

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Delmar

Level 30 Local Expert

A good top Bank of Uzbekistan, a large selection of bank products,polite competent staff, they will always prompt you, there is parking near the entrance to the bank. Recommended for visiting if necessary

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Dmitrii S

Level 3 Local Expert

This is not a bank, but a misunderstanding. It is not possible to send a swift transfer online, although it is still in. In August 2022, they promised that everything would work by October 1, and who is still there. It is not possible to get through to the bank, technical work is constantly being carried out, there is no other way to contact them. Transfer via visa direct is often not possible, because "technical work is underway". The quality of services provided is at the level of the Stone Age. If, after using Russian banks, you decide to get a card in capital bank, you will be simply shocked.

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Brylin Aleksey

Level 5 Local Expert

The bank is located in the center of Tashkent, literally 10 minutes walk from our hotel, there are a lot of people in the bank, the workload of the staff is high, in my opinion, the quality of service suffers from this, I opened a Visa card, but as it turned out later I had to open a Visa and UZcard card to be able to replenish the UZcard with a Mir card and then make a transfer to Visa. Naturally, no one at the bank said anything about this and did not even offer to open an UZcard. There is a live queue at the checkout, 2-3 windows are open and it is a complete mess who is standing in line behind whom, people are swearing, nervous. Of course, the service in Russian banks is much higher.

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Александр

Level 20 Local Expert

Tip: A place where we constantly changed money. Keep in mind that the bank is closed on Saturday and Sunday. Change at the ATM, walk around the building past the Zeravshan restaurant and to the left to the T-shaped intersection, there are ATMs across the street seven days a week. They only change $100 bills.

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Наталья Тарасовна

Level 14 Local Expert

The East is a fairy tale, everyone is polite, the service is excellent. The only thing I would like to note is that there are long queues at the exchangers. And so I really liked everything, capital bank is on top!

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Elena Itskova

Level 12 Local Expert

In general, the bank is good, but the operators work very slowly, perhaps it depends on their online system. There is a digital queue system, but there is no such system at the checkout, so I have to stand in a "live queue", which is very annoying and unnerving. The operators do not know how their Orange application works and how much money is likely to get into the set. I wanted to pay for the contract online through Orange, but no one even told me how to do it. As a result, I waited in queues for 3 hours. The operators are polite, but not competent in some matters and wonder why the call center said so)))

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Инкогнито 8849

Level 2 Local Expert

Terrible service. I spent an hour and a half in the bank, trying, under the guidance of an employee, to take a queue to the operator using the bank's mobile application. It fell six times after filling in a bunch of fields, the employee said that the bad Internet connection was to blame and we should try to fill everything out again. In the end, it turned out that their mobile application had fallen and they had to come another day, because it was unknown when they would fix it. Bullying and wasted time

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Владимир Аракелян

Level 12 Local Expert

You have to come either early in the morning for the opening or after lunch otherwise there is a long queue

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Наргиза Акрамова

Level 9 Local Expert

The girl in the first window is a smart girl, as soon as she came to work, she took over immediately, served a couple of bank customers in just a few minutes. But in the 4th and 5th windows, we first had breakfast, then we set up a PC with a programmer, then they sent me for a number to contact them again, in general, they were in no hurry to start their working day working with clients. The girls at the cash desks are cute and friendly, and the exchange is also great!

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Лола Илько

Level 10 Local Expert

It's a mess, there's no parking, and the fact that there's always a lot, and now it's also paid! A bunch of people, a reserchionist, always with a disgruntled face

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Мурат Курбанов

Level 23 Local Expert

There are a lot of customers. Because of this, it is very difficult to get a banking product, you have to wait half a day to get to an employee, and then stand in line at the cashier to pay for using the product. It would be necessary to make it so that you can pay at the reception of an employee, and not through the cashier in the order of the queue. The staff looks very tired. At the end of the day, it is clear from them that I am waiting for the end of the day. Kind of killed.

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Спок Спок

Level 7 Local Expert

I issued and received 2 cards during the day. The online part is working.

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Сергей В.

Level 5 Local Expert

Issued Visa/MC/Uzcard cards in 1 hour. Queues are minimal, and the staff are pleasant. I liked everything

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Яна С.

Level 7 Local Expert

The service is fast, I liked everything. Sometimes there are queues and it is quite noisy. The staff is friendly. The card was made in 1 day. I recommend

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Мария

Level 8 Local Expert

Working with clients at a low level. Officially, the bank opens at 9.00, but in fact none of the retail transactions and the exchanger are working, they open closer to 10. I've lost an hour. "Time is money" - we haven't even heard about it here.

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Михаил Р.

Level 19 Local Expert

There are always queues🤦🏻♂️ You arrive for 5 minutes and you can get stuck for an hour. And unfortunately, the staff is not all professional yet. 🙄

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E.A.

Level 15 Local Expert

To put money on your card, you need to stand in line to a specialist, then go from a specialist and queue at the cashier again, and then return from the cashier to a specialist to give a piece of paper stating that you gave the money to the cashier. Why can't I top up my card through an ATM?! The queues for currency exchange are huge! The staff is friendly, but the system does not allow comfortable use of the bank's services.

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Эля

Level 9 Local Expert

I love Capital Bank for its service! And it is here that people work who really help solve problems!

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Serge

Level 26 Local Expert

Accounts for non-residents are opened very quickly, on the flow. You definitely need an Uzbek phone number

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Елена

Level 9 Local Expert

We were in February 2023, changing the currency. A profitable course, quickly, politely

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Anton Solovev

Level 16 Local Expert

A large branch and fast enough service

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Фаридун Одилов

Level 10 Local Expert

Not bad. You don't waste time like in other RCD.banks for banal currency withdrawal directly at the cash desk, bypassing all queues in other departments. The electronic queue for other issues really works, the operators are all available and work on tickets. There are no "thugs" out-of-turn as in other banks.

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Света Д.

Level 6 Local Expert

Money was stolen from my Euro card today. I activated it a month ago and have not used it anywhere else. I assume that the employees themselves could have leaked the data, because I didn't leave them anywhere.

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Марина Кузнецова

Level 5 Local Expert

Quickly serviced, several windows are working. Good exchange rate.

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Дмитрий Толстов

Level 2 Local Expert

To purchase a card, you will have to pay (105,000 UZS) for its registration, although this is an ordinary card not for a Visa Gold USZ resident, so you also have to fill out the questionnaire in the application yourself, which in general, employees must do everything themselves for such registration. The application itself is as inconvenient as possible, at least there are no basic facilities for filling in data, where everything is already done simply in many applications of the bank.

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Светлана Соловьёва

Level 14 Local Expert

I liked the service. The map was ready within an hour. Promptly, without unnecessary paperwork and red tape. Convenient location.

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ФИТОНЯШКА

Level 17 Local Expert

They give coupons, they work very slowly and some of the specialists just sit, some accept. There is a live queue at the checkout. There was a program in my parish, I was asked to do my business and as soon as it works, they will call me, in the end they did not call, of course. Not all employees are competent and call for help from others. I didn't like the service, some kind of mess in the bank.

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Azizbek A.

Level 5 Local Expert

The queue is quite fast, the staff is polite and adequate

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Мария Смолянинова

Level 11 Local Expert

We came for the May holidays, we thought to open a card. The queues are huge, I had to come the next day as well. We issued the card, expected to receive it day after day (as indicated in the brochure in 20 minutes), but we were told that this has not been the case for a long time (( As a result, their visa card printing machine broke down, so we left without receiving the card(

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Алимов Рустам

Level 9 Local Expert

Problem: The card is blocked after 3 unsuccessful entries. It took more than 1 hour to solve the problem, taking into account the queue, 4 employees of the bank participated in the solution process. Kapitalbank central office The intended solution: unlocking remotely through the bank's application through authentication

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Михаил Токоренко

Level 21 Local Expert

Of the advantages: - They issued a Euro card to a non-resident without any problems. Of the cons: - The consultant was quite dismissive. He said that you can transfer funds from the Russian Federation to this card without any problems (this is not the case). He did not say that you still need to get a local one to this card in order to transfer funds through it. - Huge queues coupled with unhurried service. I had to wait for my turn for more than 5 hours.

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Писатель

Level 10 Local Expert

Good organization,informative,polite and competent staff.

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Юркор

Level 10 Local Expert

Nice bank, good exchange rates, located in the center. Everything is clear and understandable, the queue is about coupons.

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Алексей

Level 13 Local Expert

A large room for working with clients. There are a lot of people, but everything works clearly and quickly. The staff has no problems with the Russian language.

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TonyJoker

Level 12 Local Expert

The bank is average, but there is no serais as such in general. I ordered and issued the card at the bank. They said wait for a call from the courier, the courier called and set a date for the meeting. On the day of the meeting, there was silence, the courier did not call back, I had to call the bank, they gave me the phone number of the courier service. I called and made an appointment for a new meeting. I'm thinking of opening an account with another bank altogether. The courier service is generally incompetent and irresponsible, it seems that the customer service department does not control them, and they are not fined for such trifles. The service is zero.

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Михаил Карпин

Level 10 Local Expert

An excellent bank issued visa gold in a day!

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Артём Кистанов

Level 11 Local Expert

I wait 3 hours, the system has already stopped working 3 times, people just leave, I say is it possible to go to lunch, and then come without a queue, they say no(( I do not recommend opening cards on Monday or going to the bank

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Дмитрий Горбунов

Level 22 Local Expert

We wanted the best, but it turned out as always. The system seems to be there, but it does not work periodically. Queues, it happens that you have to stand for half a day. And this is the most advanced bank.

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Марина Пулина

Level 19 Local Expert

Pleasant office, polite staff, professional managers. Everything was explained correctly and all issues were resolved. I received bank cards and use them.

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Виктор Торлопов

Level 10 Local Expert

Competent staff, ready to help even on weekends

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Алекксей Джулай

Level 5 Local Expert

Visa and MasterCard cards were issued for 3 days. But everything worked out. Book your tickets in advance, there are long queues. We need a temporary check-in at the hotel.

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Photon 94

Level 3 Local Expert

The card was opened quickly, of course, this is a plus, but when the customer made a swift transfer to me via wise, the money simply did not reach, according to all reports from correspondent banks, the money reached the capital bank, but the bank simply appropriated it. Tech support assures that they do not have a transfer, but after looking at the transaction status in JPMogran, I see that the money went to them, in general, I really do not recommend it, the bank does not have any responsibility and conscience!

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Ольга Урсанова

Level 11 Local Expert

Horror. During the year of service, I changed 3 types of plastic. Moreover, the magnet did not work.... And of course, all times are paid.

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Maria Ozturk

Level 7 Local Expert

Good bank and good service. I went through several banks to open an account and receive a deposit card. But because I don't work, they didn't want to open it. And kapitalbank didn't even ask

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Михаил М

Level 18 Local Expert

I came and took the ticket. After 3 minutes, it was my turn. A polite and pleasant girl promptly filled out the documents with me. Total: the registration of 2 cards took about 10, along with waiting in line. Well done!

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Н М

Level 2 Local Expert

Employees don't know how to make payments for services. Some beginners are sitting without basic knowledge.

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Alisher Ikramov

Level 16 Local Expert

Everything seems to be fine, but recently the service has started to limp. And they treat us as if they don't need us, but us ) But still, of all the banks, the best. They would also lower the loan in uzum from 44 to 25 at least. I think 44% is too much.

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Kapitalbank, branch

721 review