Kapitalbank, branch

5.0

2277 ratings

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Влад Гайдамащук

Level 12 Local Expert

A great bank, I liked it, as well as the people of Uzbekistan in general. How do they manage to cope with such an influx of people, everyone is very polite and patient. Everyone is trying to help! And this with such a stream of people! Everything is perfectly organized, thank you.

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Hayotbek Alimov

Level 8 Local Expert

We need to speed up the work process. Employees are too slow.

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Aleksandra Kim

Level 9 Local Expert

Very good service. Everything is fast, without unnecessary paperwork and pointless trips from one department to another. They were served quickly and promptly. Well done!

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Ирина

Level 10 Local Expert

One of the advantages is an electronic queue. But a huge minus is a huge crowd and a long queue. Operations are carried out quickly. A large volume of services.

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Виктория У.

Level 6 Local Expert

1 - if you want to issue a card, be kind enough to wait in line for 2 hours 2 - do you want to find out by phone - a queue of 30 people 3 - if you want to top up your visa from an ATM, there is no such possibility 4 - you put money through the cash register on the card - and they just don't come

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Ёркин Саидакбаров

Level 10 Local Expert

Convenient office, internal location, electronic queue (really working). The staff is friendly, highly professional! The disadvantage of the location is that you can't drive up by car.

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Валерий К.

Level 7 Local Expert

Central office, everything is fast and professional.

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Исламбек М.

Level 8 Local Expert

It is better to come to the bank before closing, about an hour in advance. You'll make it in time, there are almost no queues.

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Level 7 Local Expert

Endless queues, tired staff, constantly changing document requirements. Going to the bank is a negative and moral destruction.

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Maks

Level 13 Local Expert

I was surprised by the attention to customers. Other banks in Tashkent should learn from the staff of this branch

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Анна Калинич

Level 12 Local Expert

There are a lot of people, the windows work for a long time, they give out a lot of extra coupons

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Nick l.

Level 16 Local Expert

Polite and competent staff, do the job professionally. I was disappointed that there were huge queues, maybe because of the popularity of the bank.

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Bob.S

Level 18 Local Expert

Perhaps the most terrible of all the filiales where I have ever been. Waiting 3 hours for you to be sucked out of your finger for several reasons to not serve and end your working day. Priority service on the principle of "loud dissatisfied" is served, "decent talkers" will wait ... The next day I went to another bank, and surprisingly, with absolutely the same set of documents, I calmly paid for the contract.

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Мадина Бекбаева

Level 2 Local Expert

A terrible bank. Payments take a very long time to complete (without exaggeration, a payment may not take place for half a day). The staff is rude to communicate. There are always some problems with operations. The chief accountant of the branch on Nukusskaya is especially unpleasant. I do not recommend this bank.

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Ёркин Шукурлаев

Level 13 Local Expert

Unlike the 2-year period, very fast service.

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людмила кошкина

Level 9 Local Expert

The operator made a mistake in filling out the documents, now we have to fly there again, they don't solve anything remotely

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Avazxon Gafurov

Level 10 Local Expert

Finally, they don't have clear rules. In other banks, there is no such thing that if money is transferred to you for the provision of services to an LLC or an emergency company, money hangs on the transit account and you have to call to declare the series and passport number, card number and the amount that should be credited to your card. It happened to me twice. There is no such thing on other cards from ipak yuli and microcredit from promstroy bank, money gets to them in an hour at most without any calls and confirmations. Now I decided to forget that I have a card from kapitalbank.

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Asatilla

Level 7 Local Expert

The bank is good, kind!) It's very cozy here, like at home. I want to stay longer, but it doesn't work out because the staff work very quickly!

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Елена Мехх

Level 4 Local Expert

The staff is very attentive and friendly, they work quickly and efficiently.

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Эдуард Корешков

Level 6 Local Expert

a well-working team, clean, cozy and without fuss! The entire spector of banking services provides fast and courteous customer service! I liked it when I applied to open cards and deposit!

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Алексей Климов

Level 10 Local Expert

A good bank branch, everything is available, the staff is polite, well done, they work quickly

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DGranovski

Level 16 Local Expert

As in all other branches of Tashkent banks, normal and high—quality consultation on services suffers. An increased rating is probably for organizing a restroom for customers — this is great, given the long waits in the queue.

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Арсений

Level 10 Local Expert

I issued a visa card, the procedure took 5-10 minutes, the card was delivered to work two days later

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Pavel Ubarov

Level 13 Local Expert

The bank is good, but there are a lot of people in this branch, when exchanging money, the cashier cheated 10,000 soums, in general, it is better to find another branch.

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Svetlana Kh

Level 2 Local Expert

The bank has been trying for a year to establish technical support, which responds a few hours after the question and still cannot resolve the issue and sends a call back to the branch. The Orange app has nothing to do with the bank's technical support either. ATMs on the Visa card are constantly closed, especially on weekends. There has been no development since 2016.

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Шухрат А.

Level 6 Local Expert

I came to open the card. The operator met me very politely and answered all my questions. Then she directed me to window 11 so that the supervisor could confirm the necessary information. I go up to him and hand him my passport. The employee sits, talks on the phone, then just silently gets up and leaves - no "hello", no explanation. An employee nearby sent me to another specialist after a couple of minutes, who can also perform the confirmation. I approach the second employee, and the situation repeats itself. He talks on the phone, does not greet the client, finishes, then just as silently leaves with my passport for a few minutes. When he returns, he hands me the documents without a word. Dear bank management, when developing the technical side, please do not forget about the quality of service. It was an extremely unpleasant experience. I'm not asking for special treatment, I'm only asking for basic courtesy to the client.

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Лилия Котова

Level 19 Local Expert

Very fast and comfortable. Everything is on an electronic queue. It is easy and convenient to get a $\€ card in one day. Attention! Make a sum card at once, you will not transfer Swift without it(((

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Сибиряк

Level 25 Local Expert

The branch is located in the city center. The staff is friendly, they work quickly. There are a lot of people, long queues.

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Журавлик

Level 14 Local Expert

An indispensable adequate Tagkent bank. Thanks to his staff. We solved all the issues professionally and quickly

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Teapot

Level 23 Local Expert

It's a little cramped. Stuffy. There is always an unorganized queue at the checkout, why not build it in a ribbon "maze"? But the staff is polite and helpful,

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Pravdorub

Level 20 Local Expert

A very good branch is fast and polite.

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Нодира Алимова

Level 15 Local Expert

Branch of M ulugbek It's the 3rd time I've come in, they don't help me with anything. The system is not working, wait says ((( They write the number on paper. Vapshe ugliness. I ask how long to wait?They don't even know

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Alisher Mars

Level 14 Local Expert

It's good that the number of operators and ticket offices has increased. I used to be afraid to go there because of the queues, the last time I was surprised how quickly I did everything.

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Aziza Maskhova

Level 5 Local Expert

Very fast and high-quality service, especially the administrator of Dildor, 10 stars are not enough for her

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Mirko Mirzaev

Level 9 Local Expert

The staff was good and kind, and the most important thing was that the work was done quickly.

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Пётр Рожков

Level 19 Local Expert

Excellent bank everything went fine quietly changed the money to the local currency

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Алексей Закиров

Level 12 Local Expert

I liked. A good ruble/som/dollar exchange rate, there is a place to sit in the branch while you wait. There is a toilet! We don't have this everywhere. Beeline's office is nearby, if you need a local SIM card (I took an eSIM)

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Da Vinci

Level 11 Local Expert

The services are expensive and the service is low. I do not recommend this bank.

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Шерали Жураев

Level 4 Local Expert

there are a lot of people, but the service is not bad, but still much remains to be desired

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art

Level 5 Local Expert

Disgusting bank! round-the-clock technical support has not been working for a week now. It happened that I couldn't transfer money from a Russian card to an Uzbek one for a week! I called on the phone, and as you may have guessed - technical work)))))) And attention! when I was abroad, I had negative balances in the amount of several thousand euros and dollars in my accounts instead of advantages. I couldn't pay for anything with their cards for a whole day. No hotel, no hotel. And of course!!!! technical support was on technical work. A day later, all the remnants were restored and the cards were taken over by the general garbage bank. There is no guarantee that the card will work smoothly.The exchange rate, by the way, is incredibly high!!!! when transferring from a Russian card, a commission is charged, and then every time you pay with a card. At the moment, taking into account all commissions, the exchange rate is under 90 rubles per euro.

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Leo Leo

Level 12 Local Expert

The crowd will have to queue, in the Bank when you pay through the Terminal, you need to name the PIN code, and I reminded the girl that she has no right to demand, then she brought me the terminal, it's not okay at all

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Umid Nazarov

Level 6 Local Expert

they make it out quickly. the cards are made within an hour. very convenient.

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Роман Моисеев

Level 12 Local Expert

Disgusting attitude towards customers. The currency transferred from the Russian Federation is stuck on the account. The money has not been returned or credited for 1.5 months. All letters and appeals are completely ignored = as if they appropriated other people's money and hid their heads in the sand. Be careful when sending currency transfers = you may lose all your money!

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Лена Кулева

Level 4 Local Expert

Of course, we can open an account. But I'm afraid that's the end of the story. Not only that, payment systems that allow you to transfer rubles to soums and soums to cash are blocked. External currency transfers are rejected without explanation,. Emails and messages on the site are not answered. It is almost impossible to get in touch with a representative of a bank from another country. Therefore, the map seems to be there, but it is not there.

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Сергей Токунов

Level 7 Local Expert

Fast, polite, prompt and reliable!

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Дмитрий

Level 10 Local Expert

I received a card here., a lot of people, long queues, a lot of people from Russia who want to get a card here, but the service is very slow.

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Oyatbek

Level 8 Local Expert

The most lame bank in Uzbekistan. I really regretted becoming a customer of this bank. Zero service! Very stupid staff and rules, don't become a customer of this bank!

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Денис Тучин

Level 10 Local Expert

The central office. Responsive and professional co-workers

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Лев Лучко - "Немецкий без воды"

Level 30 Local Expert

I like the service at Kapitalbank, everything is very friendly, fast and clear

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boom bom

Level 16 Local Expert

Customer service is almost top five

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Kapitalbank, branch

721 review