Nirvana Cosmopolitan

4.7

1505 ratings

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604 reviews

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Татьяна

Level 6 Local Expert

Do you want an Ultra hotel? This way for you. Everything is included and not only. This is my third time here. I recommend

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Дмитрий Владимирович

Level 7 Local Expert

The rest is definitely not a family vacation, the hotel is like a huge shopping center, a bunch of bars, noisy nights, and food for 3+

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Дарья К

Level 5 Local Expert

I liked the hotel, helpful staff, pleasant atmosphere, decent restaurants. In winter, one of the best options.

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Инкогнито 8276

Level 4 Local Expert

We've been here many times. Great hotel, great shows, delicious food. But they stopped suspecting the pool This is a minus. The miracle Hotel

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Наталья антошина

Level 9 Local Expert

Modern, cool hotel, delicious food

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Level 2 Local Expert

An unsuccessful vacation at the Nirvana Cosmopolitan hotel!!! The hotel was chosen because of certain criteria and the most important is the location! Since one of the children is only 6 months old and the hotel is located a 20-minute drive from the airport. 07/14/2023 We bought a tour (Paid for!)to this hotel from 20.07.for seven nights through an Anex tour for 5 people, two adults and three children. In the evening of the same day, the tour agent informed us about the booking confirmation. But, on 17.07. Three days before departure, the tour agent informs us that the hotel has cancelled this tour due to a change of ownership.Although this tour was also sold on websites for only three times more expensive) The tour agent offered us a replacement hotel, but it does not meet our criteria. To be honest, we are shocked, not to mention the children.. When the children found out that the hotel had cancelled the reservation, they were very upset and even cried, as they were very determined to go to this particular hotel. How is this even possible..??? You choose, waste time, pay, tune in and you get such a surprise the hotel cancels the reservation (in fact, the hotel management just throws us) When choosing this hotel, keep in mind that the management of this hotel can cancel the tour and throw you at any time. I do not recommend it!!!

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Aleksey K.

Level 6 Local Expert

The hotel was originally very nice... high-tech and many good solutions... the location is very convenient, close to the airport, sandy beach...but apparently the change of owners has led to a decline in both style and quality. Everything is decaying, there is no development. It's a pity, but it probably won't get any better.

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Лейля Циканова

Level 16 Local Expert

The hotel is as boring as possible. The food is too monotonous

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Natalya

Level 6 Local Expert

Wonderful hotel, everything is great from food to service and I really liked it!)

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Level 16 Local Expert

A wonderful hotel. Everything is in its place. A wonderful water park, it will be interesting for children and adults, not "tired" in 10 days. The water in the pools is clean. They feed everywhere, always and tasty. The staff is very helpful. Large and comfortable rooms with balconies. Comfortable beds, pillows. The air conditioner is a bit noisy, but it does not interfere with sleep. The room cleaning was mediocre.

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@yaryarar

Level 5 Local Expert

Friendly and courteous staff, many floors, I believe that this is not just a hotel, but even a megacity.

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ВИОЛЕТТА ЗАМЯТИНА

Level 5 Local Expert

I don't really like huge hotels, it's not bad in itself, the food is normal.

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Александр С.

Level 2 Local Expert

My wife and I enjoyed our vacation. The food is good, especially the service of the waiter Adil, the Cosmos restaurant, we are satisfied with the food and service.

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Mila

Level 4 Local Expert

Terrible hotel. We bought a burning ticket, the tour operator made a request whether it was possible to move our minor daughter into our room for 3 days. She works in Turkey, took the weekend off to meet with us. The hotel was silent for 2 days. Upon arrival, this question was answered positively at the reception. Alexandra's personal assistant came up to us and also answered this question positively. However, when the daughter arrived at 11.30 pm, the shift at the reception refused to move her, arguing that it should have been done in advance, having agreed with the office. When contacting Aizhan's 2nd personal assistant, we also received a refusal. She unsubscribed on WhatsApp: "Unfortunately, due to the pandemic, we do not accept guests who do not stay at the hotel. You can't do it without a reservation. Reservations are made through the call center or your travel agent." The hotel management, Hello! You have a guest on your doorstep who wants to relax and pay money for it. Isn't your main goal of activity the organization of recreation for visitors?! My daughter went back at night. The next morning at 10 a.m. we approached the hotel guide and he took up the matter. The daughter moved in at 16h. That is, we sat in the lobby for 6 hours and waited for the result. We spent half the day in vain because of the inconsistency of the hotel's work. The infusion was spoiled… There can be no question of any 5* status at all. The refrigerator did not work, it was replaced with another one-similarly. When we moved in, we walked barefoot on the floor. My feet became dirty from the construction work. There was a white plaque on the floor, they asked to clean up and it happened only on the 3rd day of our arrival. The hotel staff speaks almost no Russian. The carpet in the elevator is always dirty. Going up in the elevator, you can see the construction floors as if you were at a production facility, no aesthetics. The asphalt on the territory is old and cracked. I don't clean the leftovers around the pool for 3 days. Overall, the impression of visiting the hotel is negative.

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Anonymous review

Visited in the period from 30 to 06.11.2019. The hotel is listed on the websites as 5 stars. and major repairs were made in 2005. In fact, the building is huge, 9 floors , elevators. Of course , to tell . that it's 4-5 stars. I can't do it at all. The elevator halls are dirty . the glass is also covered with dirt. The floors are covered . the walls are all worn and patched. In the rooms (mine No. 9218), the furniture is all dead, there is dirt under the beds!!! Dust!!Someone else's smelly socks and bottles were lying around! The middle of the room is wiped and the rest)))) I had to clean the room for my money! By contacting the management (for working with guests ) Gulnar's manager began to reprimand me that I should be kinder and 5 star hotels are different and I chose it myself! interestingly, I base my choice on what I saw on the site, by the way, she herself gave advertising. Therefore, why I should be kinder for my money is not clear to me. For me, like any normal person on vacation, these criteria are important and I pay money for it!

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Галина Г.

Level 2 Local Expert

Nice hotel, beautiful sea, great food. Excellent service. I had a rest from July 26 to August 2

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Ирина З.

Level 5 Local Expert

I really liked the hotel! Close to the airport. Fast elevators. Delicious food! Nice pools! There is a gorgeous sea nearby!!!

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Наталия Леонова

Level 10 Local Expert

I want to go back there again and again!!!

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Şafii Önk

Level 4 Local Expert

It was a perfect holiday with everything, the employees were warm-blooded and solution-oriented, the food was excellent, the materials they used were first-class

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Оптимо Супер

Level 6 Local Expert

The hotel is more suitable for business meetings, corporate parties, and training sessions. Not bad, 4 out of 5

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Яна З.

Level 6 Local Expert

I really liked the hotel, everything is super

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Дмитрий Ивашкин

Level 9 Local Expert

An expensive, huge, comfortable hotel.

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Елена Островская

Level 4 Local Expert

We can say what is normal But there were some shortages By the type of territory there is little, the hotel is huge and the territory is small There is a huge football field and it occupies more than half of the hotel's territory We can say that the food is delicious Only the food does not change There are no stairs only elevators

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referent61 r.

Level 2 Local Expert

the staff treats Russians disgustingly! airpods headphones were stolen from the children's room and the drinks deliverer to the minibar did it. He looks like a drug addict. Geolocation showed for three days that they were in the house where there is a supply of drinks. we contacted all possible administrators and nothing happened. The transfer was paid for by Mercedes for four trips!!! but two of them were rotten gazelles.

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Тень

Level 3 Local Expert

We had a family vacation at this hotel for the first time, we really liked the hospitality and the staff! A wide variety of delicious food, including in the bars and surrounding areas of the hotel! I liked the shows of the children's discos and also the additional service was also pleased ( pools slides steam rooms hammam , etc . ) ! Thanks

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Анастасия Ш

Level 7 Local Expert

very good service and a great hotel , of the cons, the audibility is good in the rooms

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Ирина

Level 10 Local Expert

First, the pros. 1. The sea is clean 2. The krasyvy hotel And now the cons. When checking in, they did not say about the luggage, they waited for it for 2 hours, then they dragged it themselves, check-in was at 20:30 and no one said that we were in time for dinner, there were no excursions around the hotel..we searched for everything ourselves (we saw how we showed everything to other guests), the personal assistant did not respond to our messages on Whatsapp. The a la carte restaurant was booked for 3 days. However, then the assistant was changed and it became easier. With cleaning and replenishing the bar, everything is not clear at all. Sometimes they forgot to clean up, then the bar was not replenished. The floors have not been washed once in 7 days. There is dirt on the windows and mirrors. There were not enough sunbeds on the beach, I had to get up earlier and borrow. There were also few tables in the air-conditioned room. And this charm is for 170,000 for a week.

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ольга п.

Level 5 Local Expert

We rested at this hotel in September. I liked the entrance group, the bars serve good alcohol, delicious desserts and ice cream, not bad food in the general restaurant. Perhaps this is where all the advantages end. When we entered the room, an unpleasant smell hit my nose. It smelled old, there was a smell of mold in the bathroom, the toilet flush button did not work well, the water was constantly flowing, then this button fell off altogether (it was repaired only on the third day). The shower smelled like in the vestibule of an electric train, the acrid smell of urine hit the nose (it's unclear from the drain or where, but the smell is absolutely disgusting). Avoid restaurants a la card, tasteless, the service is terrible, as if you were in Turkey fifteen years ago. By the way, in the same LIU, the a la card restaurants were simply wonderful, from serving, serving, service to the very taste of the dishes! You can't even put it next to this hotel. The service leaves much to be desired, a gin and tonic was brought to my husband in a shared restaurant, already drunk with a limp straw. The alcohol is good, but the bartenders do not know what to do with this alcohol at all, they asked how to make gin and tonic, whiskey sour and did it without protein and on sprite. The work of personal assistants is nothing. A banal request to provide a fitball to rock a three-month-old baby in the evening was refused, because it is impossible to take out equipment from the gym. There is no iron in the rooms, no outlet in the bathroom, no scales. The cleaning of the rooms is terrible, the floors were constantly dirty, it seems to me they were not washed in 12 days even once, as well as the shower. The bed linen was with smokes three times, they didn't put water in the refrigerator, but stupidly put everything on the table, like they replenished the mini-bar. Mirrors in elevators are dirty, tables in restaurants are dirty. The waiters pretend not to notice you. Be sure to take something with you from Mosquitoes, there is no living place left on us. Since they did not turn on the air conditioner at night to rest with a small child, they had to sleep with an open balcony. As a result, a three-month-old baby is all bitten, just like us! On the beach in the restaurant, the local music of the chefs interrupted the main music, the bartenders serve the Turks out of turn. The food is all behind glass (after the coronavirus, they did not switch back to the classic buffet), so you will poke with your finger what to put in and this will be done by disgruntled staff with a face as if you are taking food from his refrigerator. In general, the vacation turned out to be absolutely terrible. Last year we had a rest in LIU and liked the hotel very much, everyone advised Nirvana as similar to LIU ... but of course this is heaven and earth. After a modern hotel, we found ourselves in old Turkey, where you will be invited to a photo shoot with the sun and fur shopping on the beach. I don't recommend it!

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Александр Ххххх

Level 4 Local Expert

I had a rest in early October, I liked everything. I will come again, I recommend it to my friends.

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Алексей

Level 30 Local Expert

A wonderful hotel with a friendly staff! And most importantly, with high-quality alcohol ... the price is always affordable! I definitely recommend it

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Владимир Плосков

Level 3 Local Expert

Old. Nipped. The room is dark, half of the lamps are not working. There is almost no nursery. The Internet is only in the lobby and it barely works. Everything else is fine.

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Саша Ерофеева

Level 8 Local Expert

Everything is very perfect, the service is cool, the area is large and the rooms are beautiful!!

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Наталья Алексейчик

Level 3 Local Expert

I liked everything, but the rooms need renovation

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Анатолий М.

Level 3 Local Expert

This is a great hotel. The service is super. I really liked it. I don't want to go anywhere else after this hotel

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Юрий Мещеряков

Level 10 Local Expert

A little bit not what I expected. When we took a tour to this hotel, it was positioned as 5*, but in fact it turned out to be 4*. We regretted on the very first day that we took vouchers here.

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Павел М.

Level 3 Local Expert

Apart from food, there is nothing else good in this hotel. Disgusting service, staff and service. They smile at you in the face, while maintaining complete indifference to the guests. There is no customer orientation, and even when your wishes can be fulfilled in a short time, everyone forgets about quality.

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Adem Yılmaz

Level 3 Local Expert

Extremely high quality service they have a really amazing staff.

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Михаил Валерьевич

Level 8 Local Expert

A good hotel. The disadvantage is a small territory.

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Анна Лазовская - ЦРПТ

Level 5 Local Expert

Spoil the rest of the guests in the neighboring beautiful hotels with your crazy discos until late at night.

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Level 14 Local Expert

Delicious food, expensive alcohol, average rooms. The main thing is that the staff steals things, stole a new T-shirt from the luggage storage room - a disgrace!!!

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BOGDAN

Level 8 Local Expert

The perfect hotel and there are a lot of cute cats there

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Инкогнито 823

Level 5 Local Expert

A cool hotel. Only the rooms are too small

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372751 Манухина

Level 11 Local Expert

A chic hotel, the territory is green, there are many beaches for every taste

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Елена Шульга

Level 3 Local Expert

Everything is at the highest level. Respect to florists separately!

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Хайдар М.

Level 5 Local Expert

Top hotel! We were in June 2023! The staff is very good, only warm memories!

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733762 Магамадов

Level 4 Local Expert

A wonderful hotel. We have been close to Baruta many times.It's cool there, but it's not worse here. And the fact that young people are more generally high .I liked everything. Thank you all so much for this holiday.

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Александр Р

Level 9 Local Expert

A super hotel for a winter stay! Super lobby and bar))

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марина васюкова

Level 4 Local Expert

Great hotel. We really like it there. But, it's expensive. Unfortunately, not everyone can afford it.

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Роман С.

Level 4 Local Expert

Great hotel! Cool sports grounds

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Elena Bychkova

Level 3 Local Expert

Thank you, thank you so much for a great stay. My best wishes for happiness and well-being! Sincerely, Elena Russia October 20-30, 2018. Number 6235

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