The hotel is gorgeous. Excellent location. The staff is responsive and polite. The breakfasts are delicious. But, I will note 2 points:
1) as soon as I entered the room, the coffee machine did not work. But I called the reception and everything was fixed within 15 minutes. It's super
2) the swimming pool with Jacuzzi did not work for a week when I was staying at the hotel. It was because of the pool that I chose the Sheraton. And it's strange that the spa center is just down the hall. And you walk past conference rooms in a bathrobe with slippers, where big agashki decide something or information gypsies present something)
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Иса Агаев
Level 9 Local Expert
March 17
My stay at the Sheraton Hotel was just great! From the warm reception at check-in to the cozy rooms with beautiful views, every moment was filled with comfort and attention to detail. The service is so excellent that I felt at home. The incredibly polite and professional hotel staff did their best to make my stay unforgettable. The atmosphere at the hotel is just magical and I enjoyed every minute of my time there. I thank the Sheraton Hotel for the excellent experience, and I look forward to coming back again!
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Сергей
Level 5 Local Expert
March 28
A good hotel. A great breakfast. Not without flaws! Everything is nice and chic in the room, but the windows do not open and there are no rooms with opening windows. The SPA area is very remote, you need to overcome a bunch of corridors to find it, and in the SPA area itself there is a long transition from the sauna area to the pool and Jacuzzi, until you get there, you freeze. Well, to resolve issues at the reception, everything is refused. A simple example, I asked for a simple envelope, but it was refused.
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Татьяна Ракова
Level 4 Local Expert
January 27
I have been to Astana twice and stayed at the Sheraton Hotel twice. Very good location, great views from the rooms to the most beautiful part of the city, great breakfasts and decent restaurants in the hotel, an exchange office is within walking distance, which is important for foreign tourists. The staff is friendly, Russian-speaking, ready to solve any problem. Special thanks for the SPA area with pools, Jacuzzi, bar, sauna. Be sure to take a swimsuit with you and visit, you won't regret it. I want to return to this hotel, and this speaks for itself!
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Павел Бухалов
Level 6 Local Expert
April 7
A decent hotel. Friendly staff. Convenient location! The rooms have a high-quality renovation. A very comfortable bed. Panoramic windows allow you to enjoy the sunset and sunrise!
I haven't been able to use the gym yet, although it's not the first time I've come (I prefer jogging outside)
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Роман Бут
Level 9 Local Expert
March 24
Great hotel. Friendly and professional staff. Pretty fresh rooms, good price/quality combination. There are two very good restaurants on site. The Club lounge is also at a high level. In addition, a convenient location.
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Лариса Пожидаева
Level 2 Local Expert
August 16
A wonderful hotel! Excellent service: all staff are correct and helpful! The room was cleaned daily, always fresh drinking water, tea, delicious coffee! Linen, towels, bathrobes are snow-white and clean! Thank you all for the comfortable conditions!
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Глазами обывателя
Level 6 Local Expert
February 22
I stayed at this beautiful hotel in February. I'll start with a good one) The hotel is really beautiful! The lobby, rooms, restaurant, spa area – all this is the result of the work of designers and architects who thought over and worked on every corner of the space.
Of the good things, I will also note the breakfasts, which correspond in the best sense of the word to the stardom of the hotel – variety, taste, freshness! A large selection of hot dishes and cold snacks, fruits, vegetables, drinks. Even the most fastidious guests can be fed at breakfast at this hotel)
Perhaps I will stop praising further… On the day of our arrival, there was no hot water in the hotel, from the word at all. The water appeared only at the first hour of the night. I do not know if it is the fault of the hotel or the city administration, but it was not and it is not good)
The hotel's service is also decently lame. Management and staff respond weakly, lazily and slowly to requests and questions. The coffee machine did not work in our room, when asked to do something about it, the reception promised to sort it out, but during the day no one wanted to do it.
The room is terribly hot and stuffy. I understand that Astana freezes in February and hotels have switched to winter mode of operation. What does it mean? This means that the central air conditioning in the hotel does not allow you to control your room climate.
Well, imagine that when you check into a 5-star hotel of a well-known chain, you are in it without hot water, suffering from stuffiness and heat, with a broken coffee machine and staff not responding to it in any way. It's not a level, it's a pity(
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Иван К.
Level 6 Local Expert
June 5
Excellent hotel in the center of Astana, good service, rooms, there is a swimming pool and a spa area. The service is top-notch, the staff is very friendly and speaks Russian and English, in general, we recommend it to everyone.
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Дания Садвакасова
Level 8 Local Expert
December 16, 2023
The hotel is of a high level, meets all standards. The interior is beautiful, the rooms are cozy. Excellent spa area. The only disadvantage is that the area with saunas and steam rooms is far from the pool, so you have to walk along the corridor between them. And while you're walking, you're freezing. In this regard, I liked the Hilton more, there are pool and spa areas combined. The breakfasts are varied and delicious. The service is at the highest level
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L B
Level 5 Local Expert
April 3
Impeccable service . A gorgeous spa . A variety of restaurants . Everything was on the level . The only minor disadvantage is that the smoke alarm is flashing very bright green. It was a discomfort at night
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Константин Егоров
Level 6 Local Expert
April 12
A wonderful hotel. It is technologically advanced and comfortable. The staff is very attentive and friendly. I talked with Olzhas in the club room, this is generally the standard of hospitality! I will definitely stop again.
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paevskaya.inna
Level 6 Local Expert
August 17, 2023
Доброе утро, Астана! Была в вашем прекрасном, чистом городе с 3.08 по 8.08.2023 и жила в Sheraton Astana Hotel. Сам отель и номер просто чудесные. Спа с несколькими бассейнами, один джакузи. Если позволяет погода, можно выйти на террасу и позагорать. Там же можно перекусить и выпить различные напитки. Халат, тапочки и полотенце с собой брать не надо. Всё выдают- при помещении СПА. В зоне СПА, находится фитнес зал. Работает 24/7. В СПА, вы можете спуститься со своего этажа на 3, не проходя через зону рецепшн. На втором этаже, чудесный зал, для обладателя клубной карты, где вы можете очень вкусно позавтракать, съесть суп дня на обед и поужинать. Но ужин заканчивается достаточно рано, уточняйте время. Я приезжала на интервью в консульство США. В отеле есть сотрудник, по имени Алишер. Очень отзывчивый и добрый молодой человек. Так как я переносила интервью из Алматы в Астану, моё заявление не пришло. В консульстве попросили заполнить новое и отправить на адрес Астаны. Алишер согласился мне помочь с заполнением заявления и был на связи всё время, когда был нужен. Спасибо ему большое за это! Если Вам реально нужна помощь от отеля, очень рекомендую этого молодого человека. И спасибо отелю за таких сотрудников!
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Павел Бухалов
Level 5 Local Expert
April 18
This is not the first time I have stayed at this hotel! Friendly staff. Our card was still working! You can have a nice time in the lounge area. And take a walk around the city if desired, because there is a park and squares nearby
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Polina
Level 5 Local Expert
March 19
The new beautiful hotel, the rooms are stylish, spacious, the meat restaurant downstairs is very tasty!Many thanks to the manager Elena K, - such an attentive and very pleasant girl!
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Равиль В.
Level 8 Local Expert
March 21
For me, this is the best hotel in Astana! The rooms are lovely - large, cozy, clean.
A large swimming pool, sauna, hammam and a font with a water temperature of 4 degrees (just a BOMB)
The breakfasts are also delicious!
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Арман Бейсембаев
Level 6 Local Expert
May 23
Nice hotel, I liked it. Friendly and helpful staff, delicious food, beautiful rooms.
I will definitely stay here again next time. I advise everyone.
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Денис К.
Level 3 Local Expert
August 10
Cleanliness and service , on top! The staff was friendly and helpful. The breakfasts are excellent, you can add a variety of salads and soups to the main menu.
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Elena S.
Level 9 Local Expert
August 20, 2023
Шикарный отель, не единого нарекания. Очень красивые и стильные общие пространства; отличный интерьер комнат (особенно впечатлила стена в душевой и идеальное освещение с удобным управлением); капсульная кофе машина в номере с отличным кофе; вкусный завтрак со свежевыжатым соком; отличное спа; вежливый персонал; классная подборка книг в Sheraton club и вкусные снеки / напитки.
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Заира Гадирова
Level 5 Local Expert
January 14
Convenient location, close to a shopping center and attractions. Beautiful lobby and views from the windows. The lockers in the room opened with difficulty, it was very cold, they came, fixed the air conditioner, then only hot air was blowing and it could not be adjusted in any way, since the control panel was broken, and for some reason everything in the room was for one, two people were indicated when booking, after the request everything was brought.
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P. K.
Level 13 Local Expert
April 10
We were in Astana for the first time. We booked for a couple of days, but then decided to extend it. In general, everything is fine. Location, rooms, reception and room service. The bed is huge, everything is clean and tidy. For breakfast, a buffet. There is an underground parking.
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Марина Коршенкова
Level 4 Local Expert
December 25, 2023
a great, chic hotel. in 3 words, it is beautiful, modern, automated, cozy, breakfasts ....I have not seen such breakfasts yet, a full menu for every taste, you are full for the whole day and very tasty. spa hammam , sauna, swimming pool is open all day, it is included in the room rate. the room itself is small, but everything is there, the view is great. the staff is polite, helpful, friendly, I am very happy, you will not regret it!
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Андрей Картавцев
Level 8 Local Expert
April 12
We were in April. Of the advantages: The rooms are clean, large, cleaning on time, good location of the hotel. Of the cons: the toilet smells like sewage, the watering can in the shower was kept on my word of honor, I had to do it), windows are not put on ventilation, breakfast is monotonous.
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Арман красавчик
Level 11 Local Expert
March 20
One of the best hotels in Astana, I have been there several times and have never regretted staying there. An excellent SPA salon, it's a pity that the steam room is Finnish and not Russian, weak, both men and women go.
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Александр Н.
Level 3 Local Expert
May 18
The rooms are clean, good breakfasts, excellent spa with a swimming pool. The staff is polite, everything is at the highest level. There are rooms with a view of the road, and there are rooms with a view into the wall, please specify.
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GagarINN
Level 16 Local Expert
July 30
A great option for business travelers, I liked everything. They are greeted with a smile at the entrance, there is a foreign doorman. The price includes breakfast and fitness club services (hammam, sauna, swimming pool, etc.).
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Данил Каримов
Level 6 Local Expert
June 14
Oh, this hotel is really great. We had a good rest, with a buzz. Great pool. We enjoyed the skyscrapers by the pool, drank cocktails. Polite staff and cleanliness. I recommend
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Аман Жар
Level 8 Local Expert
March 20
Everything is super service, the staff is polite, the rooms are clean, the breakfasts are also top notch. I liked the pools and the Jacuzzi, it's all worth it to go there and relax.
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Сергей Вдовиченко
Level 19 Local Expert
June 3, 2023
Ожидаемо хорошая гостиница для своих 5*. Номера хорошо и по современному обставлены, Санузел в очень хорошем состоянии, кровати широкие и удобные + софа желающим полежать у большого окна, если повезет с видом. Очень хорошее освещение и управление им по всему номеру.
Порадовала капсульная кофе-машина в номере. Завтраки одни из лучших из тех, которые я ел в сетевых отелях в последнее время.
Шумоизоляция в номерах страдает - слышно что происходит в коридоре. Хочется занизить рейтинг за отказ принимать российские карточки МИР.
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Виктория Ф
Level 3 Local Expert
March 13
The best hotel I've visited, clean, cozy, great breakfasts, visited the spa in my free time, the view from the window of our room was fascinating, I dream of returning and relaxing here.
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Светлана Шипова
Level 6 Local Expert
February 17
Sheraton left a very good impression. A well-designed, kind space, beautiful design, no worse than in Singapore. The work of the services is well organized, everyone is very friendly, decent cuisine. Among the disadvantages are loudly popping locks in the rooms, tough chicken meat. I recommend.
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Анна Бондаренко
Level 6 Local Expert
February 8
Great hotel! The rooms are modern and clean. Very helpful staff!
The Salters restaurant deserves special attention! It's delicious! An interesting pitch
Very affordable prices for 5 stars.
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Абылай Бедолагин
Level 4 Local Expert
July 21
The hotel is nice and clean, the pool is huge and the spa is also very excellent. There are three pools, warm and ordinary, standard and small for children
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Родион Ковалёв
Level 4 Local Expert
January 14
The hotel is very beautiful, large, lovely and wonderful.
If you see comments that this hotel has flaws, don't believe them. I'll tell you again, the hotel is wonderful!
This hotel has a swimming pool (and not one, but 3 pools), 3 saunas, one larger (communal) one in a smaller men's locker room and one in a women's locker room, also smaller, there are also 2 shared wet steam rooms and in the men's and women's locker rooms there is one such steam room, near the shared sauna there is one ice generator (it started working when I went to the sauna), there is a spa, the breakfasts are very tasty, the rooms have a large TV (53 inches), panoramic windows, the rooms are warm.
In principle, that's all. Here I have entered what others considered to be insufficient.
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Анатолий Казаков
Level 9 Local Expert
April 30
A chic hotel, a magnificent view from the window, delicious food, convenient location, I liked everything, thank you very much!
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Галина Драгни
Level 10 Local Expert
August 13
A nice hotel with clean rooms and good service.
I am delighted with the chef of the hotel, Jean Aschner. Prepares unique dishes that surprise.
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R U
Level 6 Local Expert
May 2
Excellent hotel in the city center, good rooms, excellent breakfast. A good SPA center, but children are not allowed unaccompanied by adults.
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Жанна
Level 5 Local Expert
March 30
Excellent hotel, good rooms, but breakfast must be ordered in advance when booking. Upon check-in, it is much more expensive to buy, it is not clear why. We ordered breakfast in the room, for four. The decoration is beautiful, and the level of the kitchen leaves much to be desired. Overall, the hotel is in the city center, the location is excellent.
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Разия
Level 10 Local Expert
February 13
Extensive breakfast menu. Everything is fresh and delicious. Polite, well-trained staff. There is almost no street noise in the room, despite the fact that the hotel is located at a busy intersection. However, I accidentally chose a faster Internet connection; I had to pay an additional 3,000 tenge per day for it.
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Андрей Ивашкин
Level 7 Local Expert
July 27
high level of service, qualified staff! excellent cuisine and spa. Thank you, I liked everything very much
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Alexander Dick
Level 10 Local Expert
July 22
A great hotel for traveling with your family or for a business trip! I liked the SPA, the breakfasts, the courteous staff!
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Андрей Татаринов
Level 26 Local Expert
March 2, 2023
Отель превзошел все ожидания! Очень свежий, в номерах столько электроники, что до конца за два дня не разобрались. Ко всему прочему, в номере есть капсульная кофеварка! Воду ставили каждый день. Прекрасный сервис на этажах, моментально решают все вопросы.
Спасибо специалисту по имени Гайса на ресепшен, что нас принимал. Как мы попросили, нам дали максимально высокий этаж, виды обалденные.
СПА - отдельная тема. Просто класс! В бассейне реально можно поплавать, большой джакузи на много человек одновременно. В общей зоне классная сауна, с правильной температурой. Хамамов аж три! На любую температуру. Вода с лимончиками всегда стоит. Халаты брали в номерах, через третий этаж попадаешь в СПА, никого не смущаешь своим видом. Очень грамотно!
В целом - один из лучших отелей на моей памяти!
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Дмитрий Стрельцов
Level 5 Local Expert
June 8
Not bad, but an expensive restaurant with artificial meat......it's just terrible to eat a steak for 20 thousand, which is tasteless rubber. The rooms are nice, everything is cozy and comfortable.
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Андрей Тулинов
Level 7 Local Expert
February 9, 2023
Обслуживание без нареканий, расположение удобное в центре города, номера шикарные, персонал приветливый, вежливый, завтраки просто шикарные, ассортимент огромный, каждый найдет себе по вкусу, спа есть, в номерах и на всей территории гостиницы чистота, бассейн шикарный, парные просто нет слов. После финской бани есть ледяной бассейн. Очень понравилось, по сравнению с Московскими отелями, Астана на Sheraton на высоте.
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Марат
Level 13 Local Expert
January 18
Clean, well-maintained hotel, within walking distance to everything you need! Polite and caring staff, cozy lobby, wonderful view from the window. Beyond praise, the breakfasts and the bar
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Кириенко Мария
Level 5 Local Expert
October 3, 2023
A good hotel, there is everything for breakfast, you can order a hot omelet and not wait in line - the waiters will bring it, and everything promptly. A fairly large spa complex with a swimming pool, Jacuzzi and saunas. Of the minor drawbacks: not all sockets worked in the room and for some reason the kettle flowed) but in the standard room there is a capsule coffee machine and capsules, bottled water every day, cleaning, everything is normal.
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Good Love
Level 3 Local Expert
September 4
A cool hotel with nice workers. The location is normal.🔥
A cool hotel with nice workers. The location is normal.
🇰🇿🌹🍪
Have a nice day!
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Алексей Зайцев
Level 8 Local Expert
October 22, 2023
An excellent hotel for business trips, conveniently located in the heart of the business life of Astana, spacious rooms, breakfast from 6-30, so you can catch it at any start of the working day or workout before work.
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Юлия Леонова
Level 9 Local Expert
August 4, 2022
Плюсы:
Хороший и красивый отель в центре города. Пешком доступны основные достопримечательности. Очень вежливые и доброжелательные сотрудники ресепшн. Обслуживание номеров и заказ еды в номер из ресторана отеля доступны круглосуточно. Быстро и качественно. Удобные кровати, большой номер, чисто.
Минусы:
Отель не новый, это заметно по состоянию ванной в номере. В номере была кофемашина, но не было кофе- пришлось просить. Принесли три капсулы. Ёмкость, в которой находится кондиционер для волос, оказалась пустой.
В целом отель хороший, все удобно и цена весьма адекватная.
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Ваше величество!
Level 8 Local Expert
June 2, 2023
Отличный отель, расположение удобное, все в шаговой доступности, особенно, ADP. Гостиничные услуги - клининг, ванные принадлежности хорошего качества. Завтраки, ресторан - все, как было заявлено! В номере имеется собственная кофе~машина - в зачёт!
Единственное «но», слышимость, шумоизоляция оставляет желать лучшего!