Mercure Dubai Barsha Heights Hotel Suites And Apartments
488 reviews
January 28
I really like the atmosphere and the staffs here,and i want to mention to the house keeping service and kind welcome guys there (Surja) and others.. We added a breakfest which is unlimited and very delicious.
1
April 16, 2023
Good place. But staff service is not good. Near the Subway 🚇. Dubai internet city metro station.
1
March 21
Good hotel, especially location.
March 15
Wonderful hotel with pleasant staff
1
April 19, 2023
We are having a grdat stay at yoir hotel ans specal thanks to Haythem Who speak russan ans Mia Hiba ans Ms huwaida ans Abdullah... Again thanks to Haythem for the 5star assistance
1
March 1, 2023
this is a charming hotel. Was in March 22. There is nothing much to say, it's just a wonderful hotel, although they don't let you into a restaurant with their own water Only for a fee(
1
January 12, 2023
Very nice hotel and all thing is good service and staff special suresh main Ali is the best from concierge and breakfast very good and the room is very nice with good view I will come again
1
1
November 10
its so good
2
April 23
Super hotel in Dubai
1
1
December 9, 2023
Mercure is the default win-win option. Good breakfast. Nice swimming pool.
March 28, 2023
Good hotel near metro stantion
December 22, 2023
Good
March 30, 2023
Good
3
November 9, 2021
Nice apartments with free "secret" billiard for guests. Fast lifts. Not convenient parking.
December 18, 2021
Good hotel they provide a good service. Especially Kashimsad, Mustafa, Ashraf
3
1
February 6, 2022
Late delivery to room number
June 2
A great hotel. We had a room with 3 rooms and 2 bathrooms on the 32nd floor. Great location. Metro, bus-everything is nearby. The kitchen is wonderful. There's something new every night. It's good that it's fashionable to swap the sides. I take off the star for the service / cleaning. We could not bring bed linen for the child on the extra bed and towels all day. I'm not talking about bathrobes and shampoo. As a result, we already went to "inspect" the utility room at night. We got almost everything. Even a pillow. The kit was delivered the next day after 10!!!! Reminders. Well, the little things. The robe was not brought at all.
There is a bus to the beaches. But it's really hard to get on it. Did you use public transport
Overall, it was a very pleasant experience
The photo shows the views from the window
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June 5
Positive:
1. The hotel is right by the metro, it is very convenient to get to the beach, attractions and malls.
2. There is free transportation to 2 types of beach (one of them is Dubai Marina) and to the outlet.
3. There is a pool for everyone, a pool for children and a Jacuzzi. All without sun, which is very comfortable in the heat.
4. The dinners are different, delicious just super. For example, Saturday - Sea Food - shrimp, squid, fish - everything is delicious. At the same time, there are always ordinary dishes too.
5. The location of the hotel is very good, there are shops nearby, you can walk in the evening, not far from brand of less
Minuses:
service
I take off one star for constantly having to ask for everything and often more than once. They may forget to bring towels, we forgot a duvet cover for children three times, water is also bottled here, and it must also be constantly asked for. It took time. Sometimes the wait was 3 hours!
If you mentally prepare for this, then in all other respects the hotel is successful
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14
August 16
A great hotel in Dubai. The location is at 10. When you leave the hotel, you immediately get into the air-conditioned subway. We took accommodation with breakfast. Nutrition is above all praise. If yogurt, then a whole almond is scattered on top, if fruit, then whole (I'm not talking about watermelon now)), honey in honeycombs, gardens, snacks...My eyes are running away. We had a room for two. So it has its own kitchen, a hall, a bedroom, a huge hallway, a bathroom with a bathtub, a balcony (which is rare), and even a separate room for a washing machine. There is a swimming pool. They take you to different beaches according to the schedule. For sports enthusiasts, there is a gym. Friendly staff. Everything is prompt and clean. There are no complaints. If we go to Dubai again, then only here. The price/quality just match perfectly.
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4
October 26
A good hotel, located at the Dubai Internet City metro station, which makes it very attractive. You can drive to the beach on your own or visit shopping malls and other attractions in Dubai. The hotel staff at the reception knows their job, there is a Russian-speaking employee in each shift. If you have any difficulties, you can safely contact us. We only had breakfast paid for, where you can have a pretty satisfying and tasty snack. But it must be borne in mind that after 9 a.m. until 10:30 a lot of people gather and take turns to enter the restaurant. Why I put 4: the gas stove broke in the room (apartment 2 bedrooms, living room, two bathrooms, kitchen), the master was called, he came to fix it according to the temporary scheme, said he would finish it the next day - he did not come. And secondly, there are elevators: there seem to be a lot of 9 pcs, but sometimes it is difficult to get there, you have to wait a long time. The card system of the elevator ride is just annoying. I constantly had to carry two cards from the room, then one would not work, then the second. (Without a map, the elevator will not go to the desired floor). Overall, the hotel left a good impression.
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3
June 17
I recently had the opportunity to stay at the Mercure Dubai Barsha Heights Hotel Suites And Apartments, and I want to share my impressions.
Firstly, the location of the hotel is just great. Nearby, just a couple of minutes away, is the Internet City metro station, which makes access to the main attractions of Dubai quick and convenient. The rooms are spacious, with stunning views of the city, especially if you choose a higher floor. A balcony and a fresh renovation add comfort, and all the necessary equipment is always at hand.
Breakfast at the hotel is a special pleasure. The variety of dishes is impressive: fresh pastries, omelets, vegetables, fruits, juices, coffee and tea. Everyone will find something to their liking.
I would especially like to mention the friendly staff. The Russian-speaking staff at the reception are always ready to help with any questions, which makes your stay at the hotel even more enjoyable.
The facilities at the hotel are also excellent. On the 8th floor there is a swimming pool, as well as a gym, spa, restaurants, bars and shops - everything you need for a comfortable stay. The cleanliness of the rooms and common areas is maintained at a high level, which is always nice to see. And, of course, the value for money in the hotel is really pleasing.
During rush hour, there may be queues at tables and coffee at breakfast, which spoils the impression a little. Also, not all necessary items such as bathrobes, slippers and an ironing board may be in the room by default, but they can always be requested at the reception.
Transfers to the beach are not always convenient, as it is necessary to book seats on the bus to the beach in advance.
In general, the Mercure Hotel is an excellent choice for those who are looking for a convenient location, comfortable rooms and delicious breakfasts. It is suitable for those who want to be in the center of events and have easy access to attractions. An excellent choice for those who appreciate spacious and comfortable rooms. It is recommended for those who are looking for a hotel with good value for money.
The reviews of the hotel are mostly positive.
Suitable for both couples and families with children. The presence of Russian-speaking staff is a big plus.
I definitely recommend this hotel for a comfortable and enjoyable stay in Dubai.
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5
November 19
We rested here twice, among the main advantages: 1) location - 10 out of 10, the metro is a 2-minute walk away and you can go anywhere in the city, to the center, to the Marina beach - close 2) price/availability ratio 3) apartments with a full kitchen 4) delicious breakfasts - fresh pastries, not tired vegetables and fruits, always hot porridge, omelet 5) awesome view from the window, especially on high floors
Of the disadvantages, the hotel is large, there are a lot of people in it, especially we felt it on a trip in November - we had to call several times and ask to bring towels after cleaning the room. Well, there is a certain kipish of people at breakfast.
In general, for this money, 100% satisfied!
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1
November 10
The location and views are just great! There is supply ventilation, so we did not open the windows /balconies, otherwise even on the 36th floor it is noisy. Breakfasts with a small selection, but enough (it is better to arrive before 8.30, otherwise there will be no places). They give umbrellas to the beach, but there are very few of them (apparently, no one knows about this possibility, so we had enough; but we literally took the last umbrella - and the same one every day)
However, the elevators cannot cope with the load (at 9-10 and 19-20 hours you can sell for 20 minutes), almost all sockets are broken, adapters too, sinks are clogged, one air conditioner adjustment for 2 rooms ...
Construction has begun on the side of the hotel and a lot of garbage (including household)
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1
May 16
Good hotel, good location, near the metro, close to the Business Bay and Dubai Marina areas. Very cool breakfasts and dinners.
There are really a lot of people at breakfast, which makes it difficult to find a free table, so it is necessary to take this nuance into account.
I lower two stars for room service: 3 adults lived in our room, and every day after cleaning we had to beg for towels, since the cleaner either forgot to leave towels at all, or left only 1 piece for 3 people!!!!
It takes a very long time to carry the same towels, it takes a long time to prepare a third place to sleep. I had to wait 3 hours after arrival, which is until 2 a.m., until they brought a bed set for a third person.
Therefore, every time you lack the necessary bathroom accessories + bottles of water, do not hesitate to call the reception several times, otherwise you will not wait.
We lived on the 32nd floor, with a Sky view, so also try to take such rooms when checking in, as there is a cool view of the city
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9
April 10
The hotel is very well located. There is a metro station nearby, cafes and shops nearby, and the center is not far away. We had a suite on the 31st floor - it is a very spacious modern two-room suite. The pool is not bad, there is a heated children's pool, a Jacuzzi with hot water outdoors. Cons: the breakfasts are monotonous, there is a very limited choice of dishes, it gets boring on day 3. You have to ask the staff for everything all the time: they will not bring water themselves, towels will be taken away and new ones will not be brought, bathrobes and slippers on request, etc. The hotel accommodates about 3,000 people and was 98% loaded (in the first half of April), respectively, you need to wait a long time for the elevator and get up early for breakfast to avoid queues for food and find an empty table. I would hardly stay here a second time, only if I didn't have breakfast. Next to the gas station, you can have a budget breakfast at Papa John's, there is a great pizza (or rather, take it with you to your room) or at burger King. There is a business center across the street, there are a couple of great cafes there. Little Bangkok with Asian food and Japanese cuisine, there are only rolls.
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4
4
November 22
The only advantage is that the rooms are large. From 60 meters. Living room with upholstered, dining and working areas; kitchen; bedroom; balcony; laundry room; toilet.
There is a Russian staff. Breakfast is a buffet, it will do if you are on business or for a short time.
The main disadvantages: dirty, shabby rooms (in Russia it would be not 4 stars, but two).
And of course — Arab elevators, that is, elevators are absolutely not configured and drive around a 40-storey building without smart algorithms. Because of this, you can wait for the elevator for 10 minutes, catching the elevator in less than 5 minutes is a success.
There is a spa and an outdoor pool on the 8th floor. The metro is right next to the hotel entrance. A deposit of 500 dirhams is taken upon check-in. On the 8th floor there is a good restaurant with a variety of cuisine and relatively good hookahs (according to the level of the Middle East). I would put 3 out of 5, if not a tired room stock. But in general, it is normal.
of course, they are far from Russia…
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November 23
Of the advantages: very convenient location, no more than a minute walk to the metro; a variety of buffet breakfasts; quick response to guests' requests (bring water to the room, tea accessories, etc.).
Of the disadvantages: in the rooms on the side of the main highway (where the coast is) it is very noisy even at night; in the morning take the elevator down breakfast is problematic, it takes a long time to wait for the elevator; intrusive cleaning service.
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June 2
Excellent location, two minutes from the metro station, there is a 24-hour cafe, not very large but comfortable swimming pool, lived on the 36th floor, from the balcony a beautiful view of the city, modern Dubai is beautiful! This is not the first time we have stopped here. We will come again))
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1
April 12
We liked the hotel. We lived on the 33rd floor. The view is great. The room is large. 2 rooms. But the sofa in the living room is not very comfortable for sleeping. The mattress is thin and the pieces of iron are very noticeable. The main bed is very comfortable for sleeping. The pillows are comfortable. The room is a little tired, but overall everything is fine. The bed linen is also not the first freshness. There were holes on the duvet cover. The air conditioner works perfectly. The water is hot and the pressure is good. We had breakfast and dinner. The hedgehog is basically monotonous, But there was a lot of it and there was enough of everything. We were in Ramadan, after the end of the holiday, tea and juices were removed. There was only water left. They said that the holiday was over - only the water. The hotel is very conveniently located near the metro station. Bus 88 takes you to Kaitbich Beach, and another bus takes you to the Marina. In general, we were very satisfied with the stay. The staff is at the highest level. Instantly solves all the issues that arise. There are shops nearby.
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June 18
I read the reviews before the trip and they helped a lot!
Number five! 2 bedrooms, living room, 2 bathrooms, 2 balconies (38th floor).
The service is unobtrusive: the towels were not left after cleaning, the water was not brought, and so on. On request, everything is brought, though not quickly (water, towels, bathrobes, slippers).
The location is the main advantage that 30 meters from the entrance to the subway passage is fast and cool in summer.
The breakfasts are simple, with an emphasis on local cuisine, but generally good. Watermelons and melons were in June.
The pool is frankly small for such a large hotel, but if you really want to swim, there is an opportunity.
Carrefour is a 15-minute walk away.
We tried to walk to the sea in the morning - it didn't work out) the nearest beach Al Sufouh (40 min walk) was closed.
We used a free transfer to the Outlet Mall - it's still a pleasure - an old bus collects people from 5-7 hotels and goes to the Mall (about an hour there, back faster). But there was something on sale in the Mall, much cheaper than in the Dubai Mall.
It is convenient to use an ordinary city taxi, especially a large train - a family of 2 adults and 3 children (7-15 liters) all take sedans in a taxi without problems.
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July 7
A wonderful hotel for the whole family. Friendly staff, spacious rooms. We lived in a two-room room with a view of the city, the room has a microwave, water supply, glasses, tea and coffee set. The cuisine is good, the first dinner was on a fish day with a variety of seafood dishes. Everything is fine!
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April 30
Excellent location near the metro, delicious buffet food (one team cooked tastier)), cleanliness in the rooms, friendly doormen, kitchen staff, waiters, counter staff, where the luggage room is. A very pleasant impression of the staff. I will definitely come again! They write that the noise from the highway does not let you sleep, but this is almost everywhere in large cities - any urban noise can interfere a little. But when you run over during the day)), you don't pay attention to it, you fall asleep easily. The mattresses are not the first freshness, they are too soft, but my back did not hurt from this, even with my capricious back, I felt great for the entire time I stayed at the hotel.
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September 23
Everything was perfect! The staff is very attentive, I can especially mention a girl named Dina, she helped in everything, room service was also on top)), the location is very good near the metro, where you want to safely get to))) in a word, we had a great rest, thanks especially to Dina
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January 6
We returned on January 6, 2024 from Dubai - we rested at this hotel! The location is excellent - near the metro and even by taxi it is convenient and inexpensive to get to all malls, Dubai Marina and Palm trees. The rooms are spacious, but the last renovation was clearly done more than 5 years ago. After all, no one sits in the rooms in Dubai. The main disadvantage is breakfast. Moreover, not the breakfast itself as such (the buffet is quite varied), but the simultaneous number of people at breakfast - for example, take a table for at least 15 minutes, queue for coffee for 35 minutes, and even just entering the restaurant is not easy, as a result, we did not go to breakfast anymore (((
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8
August 12
It's a great location. The metro station is in the immediate vicinity. Nice fresh rooms. There is a swimming pool on the 8th floor. The staff is friendly and helpful. The breakfasts are super, of course, but you can't say that they save a lot)
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April 15
I really liked the hotel. The apartment is large, 2 bedrooms and a living room, 2 large bathrooms. Tea and coffee making facilities are available. Breakfast is served according to the buffet system. Everything is delicious, that's enough. There was never a queue. Cleaning is daily. The location of the hotel is good, near the metro station. We took the metro and tram to the beach. The time took up to 30-40min. But it wasn't exhausting. The transfer from the hotel to the beach has never been used, the time is unsuccessful at 9.45 and 10.45 . It 's a little late. I liked everything. I will be happy to stay at this hotel on my next trip.
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3
October 6
Great location, good breakfasts. The service is a little lame, you need to constantly remind me to bring something. In September 2024, the pool will not work, but the hotel organized a transfer to Kite Beach. There is also a problem with waiting for the elevator for a long time. The room was large, two-room, but the renovation was tired.
In general, there were no critical problems, but if we go again, I will choose another hotel.
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April 12
We had a family vacation twice at this hotel. The most important advantage is the location! Near the metro, buses, the bay is about 20 minutes on foot, but we took the bus. By the way, Alsafuh beach is closed for repairs. A little further on, there are several more beaches and even a night one! The hotel has swimming pools, one large, one children's "paddling pool"), a Jacuzzi with hot water (adults only), a sauna, a steam room. We had rooms on the 35th and 39th floors of 105 meters each, the view is beautiful!!! We only took breakfast, you won't be hungry. But there is no coffee machine, for some reason they removed and put teapots with coffee 😕 Cleaning of the middle class, but in principle it is clean, you always need to ask for towels to be brought, because after cleaning they left only one for four. There are Russian-speaking staff at the reception.
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August 25
A great hotel.
Large rooms, 60sqm.
The mattress is soft and pleasant.
Curtains perfectly protect from the sun, even during the day it seems that night has come.
There is a balcony.
The hotel has a swimming pool, gym, restaurants, spa, and several shops.
It is located near the metro station, which is an advantage...
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October 4
Everything is fine
Top location
The rooms are a little tired
But there are Russian-speaking staff, everything is solved quickly.
The views from the windows are amazing!
Cleaning at the level
The price-quality ratio is super!
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March 7
Great hotel. Good location, right next to the metro. Considering the infrastructure of the city, this is a big plus. The staff is very good. Blari apparatuses, it is very convenient when only breakfast is included. I cleaned every day. Bathrobes and slippers are available on request. The iron and ironing board were in the room. The hotel takes you to two beaches, Kite and jbr. They record it in the morning for tomorrow. The breakfasts are very decent, everything is delicious. If you don't want to stand in line, come by 8 a.m. A little later, it's hard to find a place. There is a Russian-speaking staff at the reception. We are always ready to help.
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July 5
We stayed at the hotel at the end of April 2024 , which can be said . The hotel itself is not bad in price and quality, the location is convenient if you travel by car or metro.
Now the cons- when cleaning the room, they threw out a box with new sneakers (or they didn't throw them out, but took them to wear)
There is a car rental counter on the ground floor, so, do not try to rent a car there, the deposit was not returned at the beginning of July (25,000 rubles), they do not get in touch, they do not pick up the phone, they do not respond to messages. I called the reception twice, the girl sweetly said that the rental has nothing to do with the hotel, but they just rent a counter, but of course they will transfer my appeal and help in the situation, but in the end silence)
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October 20
Nice hotel, clean rooms, on-demand and fast cleaning. A pleasant restaurant with a hookah on the 8th floor. I would also like to note the convenience of the location next to the metro station. In general, I recommend it
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February 22
The hotel is right at the Internet City metro station, which is why it is wonderful. There are good views on the high floors, we had a sea view. But the noise from the road is constant and very loud, especially annoying at night. You can sleep with noise-absorbing headphones. The room on the 38th floor was nice, spacious, two-room with a fresh renovation, with a balcony. All the equipment is working, there are shampoos. Missing items must be requested through guest relations or by calling the number 0. Not immediately, but they will bring it. We asked for bathrobes, slippers and a third towel. Water is brought in liter bottles, if it runs out, you can ask to bring a new one. They bring it within an hour.
The breakfasts are monotonous, literally the same thing from day to day, but I didn't get tired of it in a week. They make an omelet, there are always fruits and vegetables. Come early, then there will be more places, and there is a veranda if there is not enough.
By the way, we were not charged a deposit, apparently tired of explaining what it is and why) Tour.our weekly fee is 120 dirhams, to be paid immediately upon check-in.
The area is full of shops, there is even an alcohol market, a cafe, and in general the area is not bad, cozy, you can just walk in the evening. There are two metro stops to the Marina and three tram stops to the JBR beach, which can be reached quickly. There are also two stops to the Mall of Emirates, only in the other direction. It takes about half an hour to get to Burj Khalifa.
There are transfers to the beaches, but we did not use them, they are taken to JBR and to an uninhabited one in the Al-Sufouh area.
The staff is friendly and helpful, one girl speaks Russian, the rest speak English.
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1
August 21, 2023
Wonderful hotel! For those who like to live in the city. Great location. 50 m from the hotel is the entrance to the metro and you travel to all places quickly. There are cafes and shops with affordable prices near the hotel. Meals were taken 2 times only for breakfast and they are incomparable, an excellent assortment of various breakfast options.He takes a bus to the beach and picks it up. You can probably sign up by reading the reviews, we were afraid that we would never get there, but everything is fine. The only thing is that sun beds and umbrellas are paid. If you are not satisfied with this beach, you can visit any other one yourself, I even recommend it. We always had dinner in the city, where we walked. I don't see any point in taking dinners, there is no connection to the hotel. Excellent swimming pool on the 8th floor and there is a mini-pool with Jacuzzi. As an option to relax in the evening. THE ROOMS ARE GORGEOUS. We always take an improved suite. They have been repaired. All of them consist of 2 rooms. The staff is friendly. Very slow, but helpful. If you forgot something, they will bring it to you without any problems. The rooms are clean, the beds are unreal, they sleep well, Very high-quality bed linen. I have never returned to any of the hotels again. This one was an exception for our family. Everyone likes it and we are not even looking for an alternative. Have a good rest to everyone!
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February 14
A great hotel for your money. It is very conveniently located. The metro is 1 minute away from the hotel. Dubai Marina is 15 minutes away, but Burj Khalifa is 25 (by metro). Breakfast is at the 4* level. There are accessories, but you need to ask. For a tip, there will be a full set and even more) There are various cafes and supermarkets nearby.
Of the disadvantages, I can single out a large number of people at breakfast, I had to come earlier. And there is a queue for the elevator all the time, despite the fact that there are 5 elevators.
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November 15, 2023
Advantages of staying in a hotel:
1. Proximity to public transport and good location
2. Large rooms, there is a balcony
3. There is a choice of food for breakfast, but there were not always free tables, either there are none, or they are dirty and no one is in a hurry to clean up. There are tables on the street, but flies constantly interfere. There are a lot of people at breakfast, like an anthill, everything is swept away on the move, one coffee machine and queues.
4. Russian-speaking reception staff
5. There is a washing machine (in the old rooms)
6. There is an iron and ironing board
7. Large refrigerator and microwave
8. Wi-fi was turned off in the rooms every day and it was necessary to re-enter the password
Minuses:
1. Old rooms and old furniture (up to the 28th floor), when choosing a hotel, we were shown beautiful rooms and good repairs, but in fact the old rooms are dirty. At the reception, they said that in order to live in good ones, you need to pay 100 dirhams per night, since the tour operator booked the old ones for you (Biblio Globus). It turns out that they fell for the picture, but in the end they regretted it (since they chose between several hotels and those were closer to the beach). See what you have written in the voucher, if the rooms are good, then suites should be spelled out. The manager of the tour operator said that they attract tourists with a beautiful picture.
2. There is a stove (in the old rooms), but there are no cooking utensils, no detergents, there is nothing
3. There were no slippers in the room, you have to ask
4. There are no soap and soap accessories, except shower gel.
5. Poorly cleaned
6. The biggest disadvantage is that it is very noisy from the highway, even with the windows closed.
As a result, I do not recommend the hotel, it is better to take a smaller hotel and where there will be fewer people and queues, and most importantly, not so noisy.
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October 15
I am shocked that this hotel has such a high rating! I give two stars only for spacious rooms and a good breakfast. Otherwise, everything is disgusting: the rooms are poorly cleaned, the room service is simply disgusting. For example, the carpets look as if they have never been cleaned since the foundation of the hotel. After cleaning, they stupidly took away our towels and did not give us new ones. We could have at least left the old ones, but no, we were stupidly left without them. We had to ask for towels several times. The same goes for drinking water and tea bags. And the soap in the dispenser was not changed at all, although the cleaner promised.
The elevators in the hotel work very strangely, they had to wait a long time. They also seem to be out of sync with each other. That is, imagine three elevators traveling in parallel and someone calls, for example, an elevator down on the 10th floor. So one of the three comes to him, but the other two then also stop, although the person has already left. As a result, an elevator ride is a constant useless stop.
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May 28
Great hotel. We lived on the 40th floor. The room is a suite, clean, the furniture is good. The food is excellent, the location is wonderful. The dinners were themed, there were Turkish, Asian and seafood dinners. I can definitely recommend this hotel. There is a transfer to the beach, it's hard to sign up, but it's real
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September 7
The staff is super, they solve all issues, the room is cleaned well, the breakfasts are delicious. I would like to note the very well-coordinated work of the 24/7 concierges and reception. Thank you, we will definitely come back
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