Alex Resort & SPA Hotel
670 reviews
May 22, 2024
The hotel is super on average! Spa, hydrotherapy and massage, the food leaves much to be desired, we have already got used to it over the years, if you can't feed well, check in with breakfast, not half board or full board. On this visit, they did not even give discounts as usual for procedures and a card when a regular customer will grow on savings discounts?, and that it is generally not acceptable to bathe construction workers who build apartments on the territory of the hotel in the same pool with vacationers, it would be good if they behaved quietly, but they behaved very badly and noisy. Alex Hotel we love you and we want you to be good from all sides!!!
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8
2
September 17, 2024
Rotovirus or some kind of intestinal infection - we got sick of all 5 people. on the second day of your stay. everyone is sick. The hotel should be closed and washed in a good way. But I don't know. it will help or not, because maybe it's the runoff that runs everywhere along the coast of Abkhazia. What is in these drains is known only to those who drain something there. By the hotel. We had a suite in a new building. The room is good. That's where the advantages end. The beach is not private, everyone rests on it, only for tourists who do not take money from the hotel. The food in Hemingway is tasteless, monotonous. But at least they keep a table for rotoviruses (also tasteless). For the money we gave, we could have had a much better vacation in Turkey. There is no territory. It's not interesting around either. a street with various creepy kebab-shawarma and small stalls. There is nowhere to walk along the shoreline. It would be possible to tolerate everything except illness. I think it's about the quality of the sea water and just 100% contamination of the hotel.
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4
August 22, 2024
The hotel is average. The food is monotonous, not very tasty.
And most importantly, everyone gets sick with rotovirus almost immediately.
The beach is a large pebble.
The saltwater pool is actually fresh
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5
May 15, 2024
Everything is super, those who have rooms with a view of the beach have a wonderful view, excellent and friendly staff, a third building is being built nearby, so sometimes it is noisy from the builders, but this is a great reason not to sit in the room but to walk, go on excursions or go to the beach. The photo shows a view in the opposite direction from the sea.
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3
1
October 1, 2023
The hotel is new, clean.. 2 swimming pools, bowling alley, SPA. There are even
A small promenade from the rotunda to the restaurant
It feels like a lot of effort and money has been spent. But unfortunately, the location of the hotel was very let down. The windows of the 1st building on the 1st side overlook the road (although it is small, but in the morning at 6 o'clock a garbage truck arrives and rumbles, spoiling the whole dream), and on the other side into the courtyard above the trash. A pack of stray dogs walks along the beach. At night they give under the windows, and during the day they lie down next to the sun loungers. But the worst thing is that our company of 6 people was sick all week. They explained to us that this is a rotovirus, which everyone is talking about. But!!! Right next to the hotel there are gutters that (especially after 24 hours) they stink terribly of sewage!!! As the locals explained to us, there is no SES service in the city!!! And I REALLY wanted to cancel the work of the tour desk at the hotel. We asked for a tour to the waterfalls for 6 people. They promised us, they took the money. But when we arrived, it turned out that we were going with other people. To our indignation, they replied that the tour for 6 costs other money. But it had to be said when we bought the tour. Why cheat? As a result, the trip to Abkhazia was a big disappointment. And nostalgia for the magnificent resort of the USSR times
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8
7
December 16, 2023
They decided to celebrate their son-in-law's birthday in Abkhazia. We chose a hotel for a long time and, after watching a bunch of videos, we chose Alex and I must say we were not mistaken. The location is very convenient, the sea is nearby. The hotel has everything at its disposal, starting with check-in, check-in, lunch and breakfast. Cleanliness, beauty, comfort and kind attitude of the staff. We arrived a little later, by 16 o'clock, and half an hour after checking in, they knocked on the room and congratulated the son-in-law on his birthday, handing him a cake on a huge, beautiful plate. The rooms are comfortable, clean, and there are even bathrobes. The view from the room is amazing. And about the restaurant, special thanks for the delicious, varied food for every taste to vegetarians, non-milk drinkers and omnivores. The choice is a large, beautifully decorated room. And everyone probably knows about friendliness and hospitality in Abkhazia. I really want to visit this place again.
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7
3
July 20, 2024
The first hotel from which I wanted to leave for the 3rd day of my stay. It all started with the settlement. When we entered the corridor of the 4th floor of the 1st building, it immediately became clear that the 4 stars that we are used to in Sochi, Anapa, and even Arkhipo-Osipovka are completely different stars than in Abkhazia. We decided to visit Abkhazia for the first time. The rooms on the 4th floor are old: worn carpet, an old bathroom with mold, the smell in the room is dizzying, I'll just keep silent about the style of the floor - this is for a strong amateur. We changed the room on the 5th floor, it is clear that the repair was small, but everything is so old: oilcloth curtains, furniture that has been tired for a long time, a faucet without chrome coating, a heated towel rail with rust that ruined our things, a chair with old stains, as if from a garbage dump. The bed, by the way, is not a double bed, but 2 single beds with a hole in the middle. WiFi is only available in the middle of the corridor, if the number is deleted, keep in mind that there will be no connection. The second building is new, but the rooms are smaller than in the first one. There is practically no territory, there is direct access to the sea, into which sewage drains from the entire street, the smell is terrible in the evenings. There is no embankment as such either. In the middle of the sea there are breakwaters at the bottom, my husband broke his head diving. The food is tolerable, monotonous, sometimes delicious, sometimes not, there will be no frills, but you will not stay hungry either. Two swimming pools and a small children's pool. At the reception, I clarified about the processing, they confidently replied that it is processed every evening, I have never seen it. We purchased rotovirus from the pool already on the 1st day of our stay. The whole family. Even before swimming in the sea with sewage, I consider it a success. The whole hotel is sick. Even bags are put in the bedside tables specially when cleaning.
Which is one of the advantages. Nature. There is always warm water, although sometimes there is a weak pressure. There is always light. There are many shops and pharmacies around, the prices are all the same. The husband did medical procedures at the hotel. Laps and mattresses on the communal pool. The room cleaning is of high quality, the staff of maids is very pleasant. There is animation for children and adults, but very weak. The playground is small and uninteresting, but it is there, the children's room is open only from 15 to 17, but it is there, the children's pool is small, but it is there, at the reception the administrators do not solve the issues, but they are there. We made an order at a restaurant, and they messed up there. In short, if it were possible to return the cost for the rest of the unlived days and fly away, we would do so, but this is not provided for in the contract. We will never return to Abkhazia in 4 stars again, and indeed to Abkhazia. It feels like we have greatly overpaid for such a quality holiday and wasted the days of such a long-awaited vacation.
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6
1
September 9, 2024
Good afternoon. We are from the Urals, we have been visiting you for 6 years, and until this year, we did not think about changing the hotel. But this year, we decided not to return to you until you change the cook. There are a lot of things, diverse, but utter tastelessness. For example, porridge, they just poured grits into boiled milk and that's it. On the plus side, everything else is fine, the hotel is excellent, the service is excellent, the views are gorgeous, but the carpet still needs to be changed.
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3
1
December 8, 2024
For 6 years we have been visiting this hotel once a year, this time it caused disgust, I'll start with breakfast, the guys decided not just not to bother, but just to put a bolt on good service and food.
The first line, but you will not be able to walk along the embankment, the location is such, to be honest, we used to go purely because of the price of quality, now it is too expensive and unjustified.
The doors to the room are cardboard, you can hear any sigh from the corridor, yes, the room is clean and pleasant, only because of this I put 2 stars.
The penultimate time was in May, the same room cost 2500 for two people per day, now 5000, the cold is inadequate, you can't eat anything at breakfast except sausages made of toilet paper and an omelet tasteless. If we compare the May buffet and now, this is the level of a cheap hotel for 1000 per day, in response to a comment from the girl at the reception, she began to be rude and hint that we love discounts and that the room never cost 2500. Like, express your dissatisfaction to other people, not her. I attached photos of the breakfast masterpiece. Honestly, it's better to find a nicer, newer hotel for the same price, and where there will be normal staff, we won't come anymore.
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2
September 5, 2023
A brilliant hotel! Everything is thought out to the smallest detail! Spacious rooms, designer bathrooms, balconies in all rooms. There are several restaurants for every taste. A conference room and everything you need for work!
A magnificent Spa complex with very professional specialists! Separately, it is necessary to note the chief physician and, in general, the entire medical sanatorium staff! A rarity nowadays! Real doctors "with a capital letter", excellent equipment, a variety of the latest technologies for cleansing and restoring the body! Many thanks to the CEO! It is impossible not to notice his master's handwriting! A person really lives the life of the complex 24/24 and takes care of the guests with soul and full dedication! Excellent nutrition! A great place for both corporate events and family vacations!
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4
11
October 6, 2024
Disgusting hotel! The stardom and the price are too high. Everything is old, the room is poorly equipped. (totally sucks). The "restaurant" is located separately, which is very inconvenient, it is also difficult to call a restaurant - a canteen, the food is similar.
The beach is dirty, not equipped - one locker room is worth it .
Sewage drains down into the sea, there is a terrible smell. Spa salon- disgusting administrators who discuss guests in the presence of other guests and a very rude madam is sitting there.
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2
July 21, 2024
THE HOTEL IS TERRIBLE! WHY DOES EVERYONE WRITE SUPER AND CLASS! WE RESTED A FEW DAYS AGO THIS YEAR, SETTLED IN FOR 3 DAYS, THE GIRLS AT THE RECEPTION ARE RUDE, THE DRYER IS NOT SUPPOSED TO BE ON THE 1ST BUILDING, AND AS IT TURNED OUT, THERE ARE MANY PITFALLS, FOR EXAMPLE, SUCH AS PAID WASHING AND MOREOVER THE PRICE TAG IS GOOD, HAVING PAID ALMOST 100 THOUSAND MORE TO PAY FOR WASHING, OF COURSE YOU EXCUSE ME!!!!! AND FINALLY, THE CHERRY ON THE CAKE IS A DIVORCE WITH TOWELS, THAT THEY ALLEGEDLY FLY OFF THE BALCONY AND WHEN YOU LEAVE YOU HAVE TO PAY FOR THEIR LOSS! THE ONLY GOOD IMPRESSION LEFT WAS FROM THE CLEANERS, VERY NICE AND POLITE WOMEN!!!!
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7
1
August 7, 2024
A double opinion! They're trying. But, the food is so-so, the furniture in the restaurant requires cleaning and repair. To work with the service staff - when leaving, they demanded some kind of towel from me, like I appropriated it! It's funny if it wasn't so sad! Do people go to Abkhazia, hundreds of kilometers away, for a lot of money, to take away a "souvenir" in the form of a towel??? The management should not even pay attention to such trifles! All expenses are already included in the price of the tours, aren't they????
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3
3
September 29, 2024
TERRIBLE HOTEL! IN NO CASE DO YOU NEED TO COME HERE!!!! Disgusting work of administrators, just hatred for any issue! There is unsanitary conditions all around, rats are running around the hotel! Of the 7 days of rest, we spent 4 days with rotavirus or some kind of intestinal infection. The child vomited in the night, she collected and cleaned what she could, called the maid to change the linen, and this is for a fee, it is so necessary not to respect her clients, so that, knowing in advance that everyone is the first in this hotel to feel bad and take money for it! Medicines in the pharmacy are like a wing from an airplane, even here they earn on someone else's misfortune! Disgusting food, there is food for the sick, but it is also disgusting! There is no beach of its own, and you don't need a beach where the sewage drains - a terribly smelly river flows from the hotel directly into the sea, next to the beach! The only employees I would like to mention are the girl Laura from the spa area, Svetlana from the children's room and our maid, from the 4th floor, unfortunately, I do not know her name. These are the only people who really support their cause! If there was such an opportunity, I would be happy to send all the checking authorities to this hotel, but! This is Abkhazia!
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3
1
June 29, 2023
I liked the suite very much, it was large and comfortable. The water in the bathroom goes a little undulating and the temperature changes. The view from the balcony is gorgeous. The food is delicious, the meat is cooked perfectly, there is not enough assortment-it is somewhat monotonous, but you will not stay hungry. The staff is polite, the rooms are cleaned daily, the linen is crisp, fresh. On the ground floor there is a hydrotherapy room, on the ground floor there is a spa with a swimming pool and baths. Outdoor heated pools with sea and fresh water. There is a private beach, a good animation team, a bowling alley on site and a cafe with the Eiffel Tower. Smoking areas are organized. Shops are within walking distance.
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6
2
April 25, 2024
We stayed in late March and early April 2024. A very cool hotel. Upon arrival, we were pleasantly welcomed at the reception. On my birthday, a cake with congratulations from the hotel was brought from the room, very nice) Cool clean outdoor heated swimming pool with sea view. You can swim and swim to the side and admire the sea!) The breakfasts are very hearty and varied. The staff at the hotel is very nice and friendly. The hotel itself is very comfortably located, it is convenient to go to some new place in the morning after breakfast.
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1
2
October 25, 2024
I will not put any stars, they do not pull. Upon check-in, we saw a cockroach, floor 4, said and showed the photo taken at the reception, to which I was answered:"I'll tell the maid, they'll do the treatment..." We're just shocked! As a result, upon returning to the room, we were given slippers and bathrobes, so to speak, our eyes were covered up. There is no Internet on the 4th floor, it simply does not exist. The water in the pools is icy, it was stated that it was heated... (end of October). The superior room does not have a table to drink coffee or tea; 1 ottoman for two in the room and 1 chair on the balcony... To all the questions "why," the girl from the reception always has prepared answers, in general, they were starred, the show-offs are on the level. I don't recommend it.
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6
3
November 23, 2024
The rooms leave much to be desired - the rooms have one lamp on the floor, two on both sides of the bed, and one more in the corridor, because of this, the room is dark. Side view of the sea and mountains. There are two pools, but they are not heated, although the administrators claim that the water is warm "as it should be." The buffet is poor, 2 types of fruits, tasteless. The service is a separate shock and misunderstanding.... on the first evening there was a cockroach in the toilet in the room, they killed him, called the reception, said they would send a maid, she should check if we were telling the truth....she came, began to ask where she had been seen, she was taken to the bathroom, and there....another cockroach...She killed him, she was given the tropic of the first cockroach. The maid was very surprised where the cockroaches came from, there had never been any....The administrators even asked her what the outcome was. We called the reception ourselves and began to clarify the resolution of this situation. To which it was suggested to move to another room of the same category...and as a result, no one asked if they were moving or not, the next day there were no offers from the hotel at all! Service -......and the hotel positions itself as 4 stars.
We highly recommend not renting rooms there, if you do not want your vacation to be spoiled.
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2
March 13, 2024
Pros: great girls at the reception and in the restaurant (I give 5 stars only for the staff), sea view from the room, swimming pools, sauna, cleanliness.
Cons: the smell in the room, we rested in the middle of March and it was cold (although the air conditioner with heating for the whole night), a stupid shower (with a bad fence where everything flowed to the floor), there is no shelf for shower accessories, a very bad breakfast, power outages, an inflated price tag, only slippers from the room offered, shower cap, cotton pad, nail file, cotton swab, bathrobes
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3
4
September 1, 2024
The 4-star hotel does not smell! Maximum of 3.
We went to the room with a PC in the old building, the bathtub was clogged, not cleaned, it was impossible to wash from the road, the bathroom always smells terribly of sewage, at least they put fresheners or aroma sticks, but there is none of this. Also, the whole mosaic falls off in the bathroom, the toilet is wobbly, there are no disposable toothbrushes, as well as slippers. The lock on the bathroom door doesn't work either.
We settled in with a small child without a place, so they didn't put a pillow on him, and the administrator refused to give one, the other helped out.
The children's pool is outdoors and without rubber mats, it is very slippery for children on the tile, and there are doubts about its daily cleaning. Tables next to the children's pool without an umbrella, it is impossible to sit in the sun!
Further in the description of the hotel there is supposedly a private beach - this is not true! There are no fences, go who wants and how he wants and no one is watching this. There is a thread on the pebbles through which everyone walks.
Nearby, sewage drains into the sea, literally every 200 meters. And of course rotavirus has not bypassed us!
The only plus is the food at Hemingway, varied, pleasant service, clean. Well, the hotel staff is polite and helpful.
For that kind of money, you can't go to a hotel in this condition anymore!
This is a maximum 3 star hotel, at least the old building!
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4
March 5, 2023
A magnificent hotel by the sea.
There are about 4 stars. The quality of the standard rooms is good, it is clear that we are well visited. But the cleaning is daily, clean, pleasant. Quiet enough.
The room has bathrobes and everything you need for a light snack.
The hotel has two pools with 28° warm water. There is a small pool for children.
A special delight is the breakfasts, lunches and dinners. The restaurant itself is very cool. The food is varied and everything is very tasty. All of our own production is 99% of the range.
The SPA complex is not bad. But it is advisable to clarify the prices first. Otherwise, you can be pleasantly surprised at the exit from it.
They accept transfers.
I recommend
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6
2
July 11, 2024
Everything is fine, only the reception staff is very unfriendly, they behave very, very boorish, the staff is quite pleasant, the food is 5+, the territory wants to be more cozy.
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1
3
November 18, 2023
I really like this spa hotel, we rest there in the fall, the rooms are good, the staff is very helpful, they will answer all your questions. The food is good, sausages and cheeses are not cheap, delicious. For breakfast, everything you want and porridge and pancakes, cheesecakes and omelets and much more. A children's table, which is very good for moms with babies. Lunches are also several types of soups and second courses. Bowling to play, please. In general, the autumn is the most! In summer, of course, it's also good, but in summer we prefer the Old Gagra.
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4
July 11, 2024
We stayed at this hotel in July. The hotel is absolutely not worth the money, when checking in they did not even help with the luggage, they gave us a card and told us where to go, we went to the room and realized that the card did not work, did not open the door, I went back to the reception, but there was no one there, the girl just got up and went somewhere, and she was not it was 20 minutes, the guard tried to call her, but she didn't pick up the phone.... Those who were tired from the road were not at all ready for such a settlement.
there is a very poor choice of food, we are not picky in this regard, but it would be banal to give fried eggs and pancakes for breakfast ... the same story for lunch and dinner, very little choice and the same thing every day, we ate in cafes!
But this is half the trouble, there is a terrible rotavirus that we experienced for ourselves, and the guests of this hotel also complained that it was already scary to have something!!!
The only plus is the room - modern, clean. Strangers came to the beach with their towels.
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5
July 24, 2023
I liked everything! The hotel is cool! We lived in a new building on the 6th floor with a sea view from 06/26/2023 to 07/06/2023. BEAUTY! Every day, cleaning, towels and linen were changed on the third day. Daily 1.5 l bottle of water. Everything is clean, the maids are friendly. The food is normal, you can choose! The restaurant's receptionist and staff are attentive and helpful! The beach with sun loungers and umbrellas is clean, there is always a place to sunbathe, the guards are watching! At the reception, the administrators are professionals, ready to fulfill any request!
The location of the hotel is good, 1st coast! We went to the Ritz again! After all, nature in Abkhazia is a separate song! Any tour can be booked at the hotel.
There is a wine shop opposite the hotel, I recommend wine class!
We were there for the second time, the first time in 2019, we like to relax in Alex!
I recommend it! 👍
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6
3
August 6, 2024
Who will take a room with food, I do not advise, the food in the dining room is of the same type, it is no longer possible to eat on the second day, and it tastes so-so, we ate mainly in cafes!There is a double bed in the room, it is two shifted onesies, a shabby carpet, the repair is outdated.The location of the hotel is excellent, a few minutes to the sea.I don't recommend a cafe at the hotel either!There is no dryer for things.
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3
1
October 8, 2024
I liked the hotel, the suite is nice with a wonderful view of the sea, the staff is customer-oriented. The food is of the same type without variety for 3+
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July 12, 2024
I'll put a solid 4 and write why! The food is average, although the chefs are directly squeezed out of what they have, but apparently the management does not want to worry too much about the buffet food assortment! I have been to this hotel 3 times because it is close to the sea and there are two pools! But there is no gym, they can't even hang a horizontal bar for three years in a row. Rotovirus in swimming pools is thriving with a bang! Apparently there are no cleanups! At least they added bleach.
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September 6, 2024
We stayed several times, I liked everything. The whole atmosphere is made by a very kind and attentive staff, you feel calm
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1
July 5, 2023
We were in May. We really liked the hotel. I recommend it! Clean, cozy, good non-intrusive service. The location is the first line, the territory is well maintained. 2 pools, one with sea water is very warm, the second with fresh water is cooler. The food in the restaurant is not a big choice, but we did not stay hungry. There was always something to eat. The food is fresh and delicious. The staff is friendly.
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3
December 25, 2024
I chose this hotel because of its services, but it turned out that the lights were turned off in the city in winter. But the hotel has a backup generator. Despite this, neither the sauna nor the pool were working, and a fee is charged for the full package of services. Considering that it was raining on the day of my visit to Gagra, there was no way out but to stay at this hotel.
So, of course, it's good, freshly renovated, everything is clean and cozy
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September 8, 2024
We rested there in the year 24. I liked everything very much. Service, pools, rooms, private beaches. Of course, rotovirus has not bypassed me and my family, but you can't blame the hotel for this! Take a walk around the neighborhood and you'll figure it out for yourself.
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1
2
June 1, 2023
Good afternoon, I spent the May holidays In the city of Gagra, this is my first acquaintance with Abkhazia).
The Alex Resort Hotel was chosen for accommodation.
The rooms are clean, comfortable, the Swedish line is delicious, the products are in assortment.
I liked the proximity to the sea, literally 50 meters.
The staff is polite.
I really liked the morning exercises.
The first days of our stay it was raining and heavy fog was over the mountains , it's good that the hotel has a SPA and there was something to do.
But when the Sun came out , the whole of Abkhazia sparkled with all the colors of its splendor .
It's time to explore the territory of your stay)
It is convenient, of course, when all excursions can be booked in the hotel lobby!!.
In general, my first acquaintance with Abkhazia was successful.
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9
4
June 20, 2023
I had a rest in April in Alex, delighted with the level of the sanatorium! In addition to comfortable rooms with good beds, a comfortable shower with fluffy snow-white towels and bathrobes, four swimming pools, a well-maintained territory, a convenient location and proximity to the sea, a beautiful restaurant with delicious breakfasts, fragrant brewed coffee, except for the very very atmosphere of Abkhazia, the hotel staff certainly left a positive impression! Starting with communication with Moscow manager Elena, who was very attentive to all requests and took into account all wishes, the hotel staff were very hospitable, welcoming and polite, both at the reception and in the restaurant, and the cleaners, and the spa staff. Thank you for this atmosphere of relaxation and positivity that has developed thanks to the team, the vacation was a success!!!
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4
4
November 6, 2024
I'm resting here now, for the November holidays. Forget and do not pay attention to the word heated - the pool is not warm, this is a marketing ploy for vacationers, you will not be able to swim. Separately, about food, they forbade the child to take out an apple from breakfast. In the evening, you can take out food from the restaurant that you haven't finished, but you can't take it out from breakfast. Nonsense, complete nonsense. I'm not coming here anymore
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3
April 14, 2024
In March, we rested with our son in this beautiful hotel, the room is gorgeous with sea and mountain views, top-level service, two large heated pools, the sea is within walking distance, delicious breakfasts. We are very happy with everything I advise.
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3
3
December 28, 2023
A very cool sanatorium!!! The living conditions are very comfortable, everything is clean. The pool is wonderful!! All procedures and activities are interesting, the food is delicious!!! There are many places nearby where you can walk!!!
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4
1
October 31, 2023
Hello! We are having a rest with the whole family at Alex Resort & SPA Hotel 4* in Gagra.
Of the positive aspects, I would like to note the location on the seashore, beautiful sunsets, in general, the room is normal, cleaning is daily and the bed is changed every other day.
NOOO!!!! There is a huge negative experience for our family !!! Firstly, these are dirty, muddy pools in which rotovirus lives !!!
Secondly, disgusting breakfasts and, in general, food in this A LA restaurant ... and it's not even a small choice, but the quality of cooking. Horror, the first time I write like this. Since I thought is it possible to cook an omelet badly, cook porridge, cook compote, it turns out it is possible.
We sat down in the evening and went to dinner, you can eat, but damn tasteless!!! My husband ordered meat in Abkhazian ... it turned out to be boiled tasteless beef with onions and tomatoes, it felt like everything was cooked separately, and then combined. Beef is like a sole (It seems that soup was first cooked on meat), vegetables are like porridge straight BE.
And the poor waitresses, or rather from the absence, there was one tortured Anna, but she tried to be positive, the one behind the bar is well, not very friendly.
Third, ants!!!! On the first day, the cleaner was warned that there were ants, zero reaction. On the second day, through the administrator, she asked to process them again, then in the evening she "caught" the cleaner and she laid out the pellets. I would have processed it myself, but in stores only dichlofos (((
Bottom line: the week of rest was spoiled ((( children vomited (they went to the hospital, she was right next to) adults were also "sausage" and a white sanfayans friend was a companion of rest …
I strongly do not recommend the hotel until the management takes action:
1. To establish a pool cleaning system (not the way D. Vasya came in the morning, looked at the pool and left), it is to maintain the pools qualitatively, to wash it. And not just pour bleach !!!
2. Solve the issue with the staff in the "restaurant" (quotes, because the level of a bad dining room with a beautiful interior)
3. Well, you need to solve something with ants, processing will help you.
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8
1
September 29, 2023
For the first time I decided to go on vacation to Abkhazia, to Gagra. The choice fell on this hotel. Rested from 14.08.23 to 29.08.23.with my son. I booked a standard room with a sea view in building no.2. The airport-hotel-airport transfer was ordered through the hotel. I really liked everything. Clean cars, excellent drivers. On the way back, the driver was very kind and we calmly stopped at Duty free when leaving Abkhazia, for which we thank him very much. And now about the hotel. The overall impression is excellent! I want to note right away that the hotel team is very friendly, responsive, attentive! We stopped by the hotel at about 11 am, and by 12 o'clock we were already settled.While waiting, we went to have lunch at the hotel restaurant in the building where the reception is located. Delicious dishes, compotes / lemonades are gorgeous!(But this is generally a feature of Abkhazia, in all the places where we were very tasty homemade compotes from dogwood, feijoa). The room is new, clean, the view from the balcony is incredible!Room cleaning is regular. The hotel provides towels for the beach. You can change it when it's convenient. There are 2 swimming pools on site. We took a dip in each one only on the day before departure, as we swam on the sea all the days. The hotel has a fenced area, a plastic card is issued upon check-in, from which you can go to the embankment, beach and dining room.The beach is its own, there are no problems with sun beds and umbrellas at all, vacationers do not interfere with each other and do not stand on each other's heads. On the beach there is an opportunity to rent a Sap for swimming (500 rubles / hour). We took and gladly went far into the sea to ride and swim. Every morning animators came to the beach and tried to raise the vacationers to exercise and club dance, but the most responsive were the children). As for the food in the dining room, to be honest, I really liked the breakfasts (I was especially impressed with oatmeal porridge with milk, I've never eaten tastier, although I don't like porridge, but lunches and dinners are not very. I must say right away, no one will remain hungry. There was always meat, chicken, fish, fresh and stewed vegetables. But it didn't taste good to me. Again, this is mine and very subjective!In the dining room they cook dry.rations if you leave early for excursions.It's quite satisfying for me - a sandwich, necessarily some fruit, a bottle of water, juice and something sweet.
I have never been ill with a disease that is so common on the Black Sea coast-rotovirus, norovirus or whatever it is, but unfortunately this fate did not pass me or my son and no one at the hotel, as well as no one during this period of vacation on the coast. There was even an announcement about it at the reception when checking in. To say that it was bad is to say nothing. I thought I was going to die. but! again, about the hotel staff. My son was the first to get sick and I immediately rushed to the reception to find out where the nearest pharmacy was, the reception staff said to contact the round-the-clock med.the sister who is on duty at the hotel. The first son went to the reception. Med.my sister gave him 2 injections (by the way, it's free) and after 40-60 minutes my son felt better, I was the next one for treatment. The procedure was repeated with me - 2 injections and, accordingly, medications that I had already bought on the spot. I want to say that the hotel is very clearly ready for those who are ill. In the dining room, jelly, chamomile tea, rose hip drink and ration crackers. When it gets a little easier and you can start eating something on the diet table. The disease at sea has nothing to do with the hotel. It should be understood that with a temperature of +37C of air and +29C of water, naturally all sorts of bacteria are activated in the sea... The fact that my son and I lost a couple of days of the sea honestly upset me(. The hotel has a SPA area. I went for body wraps and massages. I really liked it! There is a tour desk near the reception. You can buy excursions without leaving the hotel, there are also a lot of racks with excursions around the city, I didn't see any difference in price and programs.
Before going to Abkhazia, I read a lot of different reviews about this country, that it is a scoop, the service is terrible, the attitude of the host party to the guests is very bad.I was driving in maximum panic. My impression is that the service is excellent, not only in the hotel, but also in cafes, shops, on excursions. People are very welcoming, friendly, responsive. I didn't meet any negativity. Yes, in some ways it may be slower than in Moscow. But I was in no hurry, I came to relax and enjoy the sea, the sun and the warmth. There's plenty of entertainment. There are interesting places where you can eat delicious food, a lot of things to see on excursions. I didn't have 2 weeks, I just got to know the country a little bit. The fact that there are a lot of destroyed buildings-yes, but there is some color in it. As for prices... I always envy people who go on vacation for twenty rubles. So I didn't get a damn budget vacation. I cannot say that Abkhazia is cheap. No, it's not cheap, but I liked it overall!
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5
2
August 6, 2024
It was the most terrible vacation. Every second person in the hotel has an infectious bacillus, and most likely it's the hotel itself, because they say they drain the sewer into the sea there.. The food in the restaurant is just disgusting, and even more so after poisoning. Prices for everything are at least twice as high as in Moscow. It is better to take care of your health and not go there on vacation!
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4
3
August 8, 2024
Believe the bad reviews - they are true. The hotel is a hotbed of rotovirus, every second person is sick. The food is bad - everything is monotonous and tasteless. Enterosgel in their pharmacy is 2 times more expensive than in Moscow (even they profit from diseases). The hotel has no territory, except for the pools and the road to the beach. There are no cosmetics in the rooms (only soap in the dispenser). In general, the hotel is not worth the money and 4 stars.
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7
2
May 12, 2024
Everything is clean, cozy, friendly staff, procedures like in a sanatorium. The food is no frills, but it is quite acceptable and sufficient. I liked everything, I'll come again!
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2
February 9, 2024
We stayed at this hotel in a new building in September 2023.the building is nice, clean, we had a sea view, super .Landscapes and nature are five of the advantages. That's all. The food in the restaurant is not edible , the monotonous cook has to be driven into the neck so many products spoil . The rooms are great, but the sound insulation is 0! I can hear everything in many hotels and countries this has happened for the first time. And the saddest thing is rotavirus is everywhere there and there is no antidote. It's just terrible!!! No more setting foot in the hotel or in the country.
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11
2
October 15, 2024
A great hotel for those who love peace and privacy. Excellent food and helpful maids. Worth your stars and money!
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April 4, 2023
A beautiful hotel by the sea, with two heated outdoor pools, visiting which in the cold season allows you to enjoy swimming in sea water.
The clean, cozy rooms are in excellent condition, there is a kettle , a refrigerator. Towels are cleaned and changed daily , 1.5 L bottle of water is also brought daily . It is located near the border, it takes about 30 minutes to drive. The road to Sochi airport takes about an hour with the border crossing, but this is out of season. I was in March 2023.
The hotel is located in Gagra right on the seashore , there are many cafes and shops nearby. The hotel has a sauna, hammam, many spa treatments - Massages, wraps, baths, etc
. In this hotel it is pleasant to spend time at any time of the year.
As for the food, I only had breakfast included. The buffet is delicious , quite varied - everything is there for a hearty breakfast , as well as for a diet table . Everything is incredibly delicious - especially pancakes with meat!
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4
4
September 15, 2023
I really liked the hotel. There was something to compare it with. Its own large enclosed area. Everything is well maintained, clean. Two outdoor pools: with fresh and sea water. The bar also serves by the pool. There is a spa, a hydrotherapy room, a pump room with mineral water. Its own beach with sun loungers, umbrellas. The bathing area is fenced. Cleaning is daily. The staff is attentive. There are medical services. The food is good (but who has what requirements). We liked everything
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3
3
September 20, 2023
We have been vacationing since September 12, 2023, a great hotel, the room is clean , cleaning every day, everything is snow-white! Meals 3 times a day are delicious and varied! Compliance with Sanpin standards, which is very important during the period of rotovirus.Private beach, sun beds and umbrellas.
I advise those who choose quality and budget.
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5
December 30, 2022
Excellent location of the hotel on the first line. 10 meters to the gorgeous beach. A clean, cozy room with a balcony overlooking both the sea and the mountains. The room has everything you need. If necessary, you can take dishes from the restaurant. There are 2 heated pools with fresh and sea water on site. For those who do not know how to swim, there is an excellent "handrail" in the saltwater pool. Good breakfasts, delicious coffee and awesome jam) Friendly staff. Of the cons: terrible sound insulation. And in winter you need a blanket. At a cost of 3500 per day with breakfast, it is ideal
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3
2
August 7, 2024
The staff service is terrible, especially the receptionists at the buffet cafe!
Loyalty is 0, for that kind of money …
The rooms are clean, the food is monotonous, they haven't even eaten there for the last 2 days, of course they caught the intestines!
The hotel itself and the grounds are neat and well maintained
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4
1
August 1, 2022
The service is 4. The food is not the most varied, but it is always delicious and satisfying. Here you will not find a buffet with a choice of dozens of dishes for the first and second. The spa center is wonderful, with problems and pains in any part of the body, it's right at the address. The audibility of the neighbors in the rooms is generally quite loud, but within acceptable limits. Wi-fi catches in the room, let's face it, not everywhere, the closer to the door the better and more stable the signal)) The beach is within walking distance, pebbly, the stones are large, they warm up with a bang. Two pools, one with fresh water, the second with salt water, both heated. Not the biggest, but in general there is enough space not to jostle in the water and swim normally if you suddenly do not want to go to the sea. In general, I advise you to visit if you do not have a subconscious craving for luxury and expectations like from expensive hotels 5*
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10
10