Alex Resort & SPA Hotel
691 review
January 11, 2024
Nice hotel. The rooms are clean and cozy, cleaning is daily. Of course, the food is for an amateur, but there is no special choice.
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3
April 22, 2023
We were with my wife and child in September 2022. Both the service and the rooms are all on the level. Some beauty services are provided free of charge. Two clean pools! A great cafe for breakfast and lunch. In general, the reputation is at the highest level.
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4
July 3, 2023
Review of Alex 4* Gagra Hotel
We had a rest from the 25th of May to the 3rd of June
We arrived at 14 o'clock, gave the documents and went to lunch
The reviews wrote that there was wine at lunch, there was no wine, not even tea and coffee
The room got 202 on the second floor with a view of the entrance to the hotel
The room is spacious, lots of towels, bathrobes and slippers
I liked the linen and mattress.
A warm towel warmer!
The maids are very polite, pleasant, women
In general, I liked all the staff from the reception to the waitresses!
Wishes for the hotel:
I would like to see fresh vegetables such as tomatoes, cucumbers, and peppers at breakfast and lunch.
On June 1, cucumbers, tomatoes appeared and pollock was given for the first time.
The diet is not greasy.
For dinner, they gave sweet wine, pour it into mugs🤦♀️
For dinner , what's left from breakfast-lunch
I advise you not to take dinner, it's better to go to local restaurants, try local cuisine.
The children had animation, but they say it's boring
We were playing bowling
I would like to put a mattress on the sunbed
We went to restaurants that are nearby, Mocha-I didn't like it
The Ritz is great, the Tent is great
I liked the very narrow courtyard, on the way to the Ritsa lake
I liked the restaurant near the Colonnade-Mojito
We rented a car for 2300 days Honda fit
Went to Lake Ritsa, new Athos, Pitsunda
Entrance to the lake is 700 adults , 200 children
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3
1
April 6
I've been there twice and I'll be back! Thanks to all the staff
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1
July 3, 2023
I don't even know where to start my review of this terrible, terrible hotel. The only plus I can put for cleaning the rooms and the room itself is 25m. The hotel in Gagra is an old renovation, the food is just terrible at the hotel, to get to the restaurant you need to wait from 20-40 minutes for a queue, yes, it is a queue because there is no place in the restaurant for everyone. There is no choice of food, the staff runs around to little avail, there is no cash at all, only cash, not all rooms have a clothes dryer. The sea is clean, access to the sea is about 1 minute, but sewage flows into the sea nearby, this is a normal phenomenon in Abkhazia, so everyone is sick with rotovirus.
The hotel is the worst
Not recommended for visiting ‼️
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8
6
January 5, 2024
The furnishings in the rooms are shabby. There are some stains on the wallpaper (or grease, or sweat). The carpet is dirty and bald. It is not pleasant to be in such a room. When checking in, they took a deposit of 3 thousand, and when they were evicted, they tried to return only 2 (they hoped for inattention, probably). The "heated" outdoor pool is completely cold and it is impossible to swim in it. There is no closed parking. Parking is spontaneous at the main entrance to the hotel and cars from neighboring hotels are often parked there
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3
2
November 24, 2023
If you manage to come here for the New Year holidays, be sure to do it. We rested there several times, the kitchen is delicious, the animation is good, and the rooms are clean
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3
1
September 28, 2023
The vacation was ruined from the word at all. I don't know if it's in a hotel or, in principle, in Abkhazia, but I spent the whole week (like my husband, like most of the hotel guests) hugging the toilet. At every step, they just talked about how bad everyone was and how sick everyone was. There are no positive emotions left from the hotel. Room cleaning, so-so. Toiletries were put only 1 time at check-in, I didn't have time to evaluate the food, I couldn't get close to the restaurant. When contacting the round-the-clock med. They sent me to the doctor's office for an appointment, the doctor only recommended a diet, that's all the treatment. In general, I'm glad that I came home alive! Think 100500 times before booking this hotel.
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3
June 7, 2024
I was on vacation in May 24, everything is super, the kitchen is great, the variety, the staff is great, the conditions are too,
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2
August 5, 2023
1. Location was the most important factor for us. Therefore -1 line. The first thing does not happen. Half a step and you're in the sea.
2. The service is tolerable, slow.
3. The room was stupidly huge. Not a single chair, but at least play football. Our main requirement - the sea view has been fulfilled.
4. The room is clean, but the very old carpet did not add aesthetics and hygiene.
5. The pool is gorgeous! Clean and beautiful.
6. Meals in the next building for a "three". Too primitive and expensive for this level. It is difficult to call tasty, more edible.
7. The sea is clean, the beach is pebbly.
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3
2
August 22, 2023
Hotel:
-food, you have to go to a separate restaurant to eat, a minute walk to it, along the embankment.
-infection❗no matter how hard I tried to choose a hotel, I made a mistake, caught an infection, the signs went on day 4 (vomiting, diarrhea, weakness, malaise).
The restaurant is fully prepared for this turn of events, so you can easily ask for a package of crackers, the menu contains rice broth, broth without everything, chamomile broth and other dietary food for those with an upset stomach (strangely, I have not seen this before in any hotel) .
At the reception there is a showcase with popular medicines (entrosgel, rohidron, etc.).
Every second vacationer walks with a bag of crackers or medicines.
A pharmacy and a doctor work around the clock in the old building on the 4th floor. I witnessed how a doctor was called to the room for an additional fee.the fee, as we went by taxi for medical assistance.
-rooms, we lived in the second new building, the room is cozy with a view of the sea and mountains, clean, cleaned every day, due to illness they did not change our bed linen, and for some reason two days before the eviction they stopped giving water, asked at the reception, said there was no water 🤷
-thin walls, you can hear everything what happens to the neighbors, we were "lucky", our neighbors were retired early risers, got up at 5-6 o'clock, turned on the TV and started watching TV, class, I hoped to sleep here.
-the toilet is flushing, it happens as if, I'm sorry, our bathroom was defecated.
-repair of the building, sometimes you come to the hotel to take a break from the sea and the heat, and then a bass drill, hmmm well, as if all this can be done outside the season (August peak season, kamon , dear administrators ❗)
-the food in the hotel is ordinary: potatoes, rice, buckwheat, a standard set so to speak You won 't be hungry , well , you definitely won 't be here for delicacies, and after infection you won 't be able to look at anything except crackers anyway .
-location, first line, well-maintained small area, two pools with fresh water and sea water, there is a children's pool.
-the sea, sun beds and umbrellas are included, the beach is pebbly, for those who are not comfortable, immediately buy sneakers, walking is really not super pleasant. We were in August and got into the waves and into the calm, that's when the calm is just beauty, but after the infection there were rumors that supposedly from across the sea all this is nonsense, damn well, you go so many miles to him, and what's going on here you don't know what is being poured there and in what quantity.
-the rooms have a hairdryer, safe, kettle, refrigerator, shampoo dispensers, cotton pads, ear sticks in the bathroom.
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4
3
January 26, 2024
A super hotel. We were in the presidential suite. We come for the New Year holidays for 3 years. But we don't need three meals a day. This is a minus, we just overpay for it. Breakfast would be enough. It's too bad that you can't refuse
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3
2
May 20, 2024
We were about 10 years ago, even when there was no second building, we really liked the food, the pool, proximity to the sea, clean cozy rooms, the animator girl.
A couple of years ago I went to the site with the idea of going again, but the price of 20,000 per room cooled my ardor.
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1
November 1, 2022
A great hotel for a holiday in Abkhazia. Probably the best of all that are in the Gagra.
A well-served restaurant on the ground floor.
Nice heated pools.
And an excellent spa , I recommend Thai massage 🤌🏻
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3
1
August 15, 2023
Great hotel! Its own beach, the first line, delicious food. Great rooms. Two swimming pools, spa, bowling alley. Excellent service. The sea is gorgeous here
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3
2
May 1, 2023
Great hotel. Clean rooms, cleaning every day. It is located on the shore with its own access to the sea. The food is delicious (we only took breakfast). The hotel has an outdoor swimming pool and spa.
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3
August 14, 2022
July/August 2022
Dignities:
Just magical, beautiful nature: palm trees, mountains, sea. All this reminded me of Greece.
The accommodation includes bowling every day for 1 hour for free (by appointment).
Nice Spa area. Just a fantastic Thai masseuse Ta (original Thai massage). Hammam, pearl baths, etc. all this is very cool and at a high level.
But this is probably where all the pleasant moments end. Now about the sad thing!
Disadvantages:
Accommodation and room. The walls in the room are made of drywall, there is an absolute lack of sound insulation. The audibility between the rooms down to the sighs and the toilet of the neighbors! Thank God, cleaning every day (the only ones from the entire hotel staff, well-mannered, good women). The rest of the staff basically does not know the words hello, good afternoon, thank you, be kind, etc. A complete lack of communication culture! It struck literally from the reception (it's good if they look in your direction at all when addressing them). The exception is an elderly woman and a girl (often her substitute) at the entrance to the Hamenguel restaurant (where meals are served).
So, the Hamenguel restaurant (the main place for buffet meals).
The kitchen is monotonous and disgusting in taste: sticky pasta, buckwheat and a couple of questionable salads, and sliced cheap sausages. I liked only pickled cucumbers and tomatoes. Apples and bananas cut into pieces from fruits. Watermelons were given for lunch. Meat dishes are extremely scarce. Moreover, often the evening meat could well be reused after the addition.processed (twisted and wrapped in pancakes for breakfast). The taste is one in one.
The tables (2nd floor main hall) are covered with yellowish-looking torn tablecloths (see photo), on top of which there is a film. There are gloomy staff around with wistfully evil looks. Not a single smile in 9 days. The music is usually turned off or a vulgar southern one is playing, and it is constantly being "poked" back and forth, changing the volume. Such a "noise attack" is obtained.
There are two swimming pools on site. Their approximate size is ~ 10*10 meters. This is clearly not enough for 2 buildings. In one (with salt water) as a rule, there are a lot of children (screams, cries, screams, laughter and a lot of splashes). In short, like in a madhouse!
In the second, unhappy adults, who, as a rule, have already suffered an intestinal infection, are afraid to swim in the sea and huddle here because they simply have nowhere else to go. This is a kind of rehabilitation pool. 10 people are sitting around the water and are sad together. Discussing who vomited and had diarrhea for how many days. You can swim in this pool only early in the morning, while no one is there. Next, the battle for the sun beds (which are under umbrellas) begins.
But even here, rest by the water can be interrupted at any moment. The fact is that the staff (Alex resort 4 stars) does not know that glassware is not brought to the pool (only plastic due to safety reasons). Immediately, glass is not only widely used, but also safely shatters into small fragments. After that, the pool is closed indefinitely to drain the water and search for fragments.
Now about the worst part! And this is a widespread intestinal infection! About 2-3 days later, almost everyone we talked to started having the same thing: nausea, vomiting, diarrhea.
Even on the first day of arrival, I was confused by the slight smell of sewage from the sea (attributed to mountain rivers, the specifics of the water). But as it turned out, I was right.
The street (Zvanbeh) in front of the hotel contains hatches. To each of which there is a tie-in from the surrounding houses (the stripes on the asphalt are clearly visible). And the main pipe flows straight through the beach into the sea (there is a characteristic smell of sewage from the water). It is amazing that around the crowds of vacationers sunbathe on the beach, unaware of it (or resigned). The locals (shop assistants, taxi drivers, and hotel employees) do not hide and quite openly say that there are no sewage treatment plants in Gagra and everything flows straight into the sea. By the way, they themselves do not swim in it in principle! One elderly driver told me with sadness in his voice that there is a problem with a kitty every year and nothing changes! In pharmacies, prices are inflated by 2-3 times, a bunch of pale Russian tourists are buying up bundles: enterofuril, linex and rehydrone. The story is the same for everyone.
Result. If you want to swim in the sewer instead of the sea and spend unforgettable hours over the toilet, you will definitely come here! Everything stated is guaranteed and verified!
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25
2
October 12, 2021
The beach is great. The hotel is great. They clean super well. The staff is polite and friendly. The view from the window is beautiful. The location of the hotel itself is very convenient. The most beautiful view of the mountains is only in this hotel! But the food... That's for food and 4. You won't be hungry. But chicken almost every day. Have enough of it for the year ahead. Only 2 or 3 hot ones to choose from is too small a choice. There is only one fruit and only for lunch, or only for dinner. Spoils the whole impression. Of course, we will not return because of such feeding.
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10
3
April 20, 2024
Not bad, but not for 4 stars) a maximum of 3 and then only for services. Restaurant and chefs, at the level of the army canteen! The chef should quit and change his profession!
The rooms were cleaned well, but it would be very good to update them cosmetically!
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5
July 5, 2023
It is obviously very good for Abkhazia, in comparison with 4* hotels from other countries, I am not sure that 4: a construction site outside and inside, a buffet is 2 soups, 2 hot ones, 2 salads and 3-4 small things, such as lettuce, olives, etc.
I would not go for the 2nd time, but I repeat it is very good for Abkhazia. Positive: its own piece of beach, its own piece of the embankment, cafe and restaurant, 2 swimming pools: marine and freshwater, SPA department.
I would especially like to mention the entire staff of the hotel: they work well and quickly!
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2
3
July 12, 2023
We rested at the hotel at the end of June 2023. When choosing a hotel, I was knocked down by a large number of good reviews. But in fact it turned out: The hotel does not correspond to the declared 4-star category. The hotel has a large number of rotovirus infections, this topic seems to be a constant for the hotel - the problem is probably in the kitchen, as well as near the hotel and the beach, the discharge of sewage into the sea. A very bad buffet - there is no choice, everything is tasteless and cold. In addition, we had constant queues at the entrance to the dining room, because the dining room is small and is not designed to fully load the hotel. The dining room furniture is old and generally not tidy. We lived in the second (new) building. There is no sound insulation in the building at all, you can hear everything that happens in the neighbors, that is, it is not possible to get enough sleep. The hotel has no territory, except for two small pools. Two years ago we had a rest in another hotel, everything was just wonderful, and after this hotel we will not eat in Abkhazia anymore
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6
May 13, 2021
Great vacation.. A small but well-maintained territory, new modern rooms in the 2nd building, although the ground floor is still being renovated, but everything is clean. The staff is attentive and helpful. The food is for a solid four, completely fresh, varied and in sufficient quantity.
And about the linen: change of towels daily, bathrobes on request, bed linen in three days
We are very pleased with the presence of two outdoor pools with sea and river water, the pools are heated. There is a swimming pool for the little ones.
Everything is great, and if they tell you that it's on "2", don't believe it!!!! A good four. We will come more than once 💕
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8
2
July 31, 2022
A real good all-inclusive. And the room, and the territory, and the food, and the pools. Clean, the service is excellent, the spa area is good. Sun beds, umbrellas - everything is in abundance. The suite has a very interesting layout, with 3 balconies. The view is great
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1
November 8, 2022
A very decent hotel. Excellent location, first line. The staff is very polite and helpful. We were in September, got into a few days of bad weather, and the heated pool helped out a lot at that time. The food is without frills, the choice is small, but we were not hungry. But it was a bit boring, you have to come up with entertainment for yourself.
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2
2
August 5, 2022
I will supplement the previous reviews. The hotel is newly renovated, the food in the dining room is simple, but delicious like at home. For those who are spoiled by foreign all inclusive it will seem a little. But, at home, we don't cook 7 dishes at the same time. The ONLY FAT MINUS IS ROTOVIRUS (NOROVIRUS). everyone is sick on the 2-3 day of arrival. We can say that this is all along the coast, but they have to sanitize the premises, and no one does it. The virus kills only chlorine, neither alcohol antiseptics, nor anything else will help. We were also felled by this virus, it's a shame when you pay 13 thousand a day to lie with fever and diarrhea. In the Russian Federation, it would already be possible to complain to Rospotrebnadzor, if you risk going, take all the medicines from home. In the nearest pharmacies, everything is at a high margin. The Abkhazians are even making money on this.
One of the disadvantages is that there are no tables on the balcony. They are only in the suites. Guys, Kamon, what kind of bullying is this?! Even in the most run-down hotel, there is a table on every balcony.. Slippers and a bathrobe are not given by default, only if you ask the maid.
There is a tea station in the room, but you need to buy your own tea and coffee. Hello greed.
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9
1
May 8, 2024
Great place, good treatment, helped with a long-term leg problem, we will definitely come again.
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1
3
January 11, 2023
The food is delicious like at home. The room is also good. We rented a boor, I really liked it. + there is a swimming pool next to the hamasovtsy and sauna. The water in the pools is clean. I liked the outdoor pools: the water is clean and heated to a comfortable temperature
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4
2
June 18, 2023
We had a vacation in June 2022 and we liked it so much that we are going this year. Lovely hotel, caring staff, delicious food. Perhaps this is the best hotel in Gagra, and maybe in Abkhazia!
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3
August 26, 2022
Among the advantages: the hotel has swimming pools, a beach. The food leaves much to be desired. Room cleaning for 3 (towels were not changed daily, and they were far from fresh), for 12 days of rest, the carpet in the room was vacuumed 2-3 times, garbage was collected daily. That's all the room cleaning. Wi-Fi is a separate topic (it almost never existed). You need to be prepared for the fact that upon arrival you will immediately pick up a rotovirus infection (everyone is sick, and whole families) The medic at the hotel is openly talking about this. Therefore, take Enterosgel with you right away!!! A pediatrician and a therapist come to the hotel, but you need to stand in line for them. After an hour of waiting, my daughter and I returned to the room, as the queue was practically not moving. They were treated independently. If you choose this hotel, I want to wish you good luck. Maybe you won't be as disappointed as we are.
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3
August 12, 2024
The food is the same every day🫢 the restroom at the restaurant is at -0.
Slippers, bathrobe, etc. must be constantly requested, although everything should already be in the room.
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3
1
September 6, 2021
If there is anywhere to stay in Abkhazia, then in this hotel. Quite decent in many ways. The staff is very attentive and polite.The girls at the reception will always prompt and explain everything, the maids clean (very clean) every day, the waiters are great-they quickly clean up dirty dishes, put new dishes. The hotel has 2 swimming pools -with fresh and sea water. The rooms are quite spacious, suites with sea views, standards with side views. The design is thought out to the smallest detail, although the furniture itself is worn out in places. There is a guarded parking lot on the territory, a piece of its own illuminated embankment. There is a children's corner and light animation for children. The beach is private and clean. The territory is small, but you can go for a walk along the streets. The food is delicious, but sometimes I wanted barbecue and trout, I had to buy it.
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10
2
September 13, 2022
We were vacationing with a family of 4 people (two children - 4 and 13 years old, 2 adults). The hotel itself is new, the rooms are normal: TV, air conditioning, shower and toilet, balcony with mountain views - in the second building. The territory of the hotel is not large, it has its own pebble beach. Probably that's all the advantages. Of the cons: the food in the dining room is not higher than 2 points - no variety. Since we lived on the 6th floor, we had to go to the dining room in three queues (after 3.5 floors), by this time there was no choice from food, especially desserts and fruits. Moreover, the staff is in no hurry to replenish empty trays. Compote, broth of rosehip and chamomile are in jugs for lunch and dinner, probably not putting them in the refrigerator and for dinner they are already fermented regularly. The staff responds rudely to the comments, although the jug was removed. Baby soup is also the same for lunch and dinner (mostly always chicken), noodles are always boiled and soaked, it is not possible to feed a child! Almost all residents suffer from rotovirus disease- I don't know because there are sewage works near the beach with waste flowing from there, or because of dishes that are not clean, etc. It is not possible to determine (( my family has been ill all over, and the youngest child especially. Unfortunately, the child vomited on the bed at night (I apologize for the details), so they billed for a change of linen, and the hotel administrator also began to teach how to take a 4-year-old child to the toilet at the moment of vomiting. In general, the service is still the same. I will never set foot in this hotel again and I will not recommend it to anyone. I can say that last year we also had a rest in Gagra at the Cote d'Azur hotel (without the notorious stars), and it was just a great vacation in every way! Both the service and the food, and the stitching, and the attitude of the staff are beyond competition.
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6
April 1, 2022
Cons: a high and firm pillow, the waitress of the restaurant did not bring the change, and so only the pros.
A wonderful holiday out of season. A hot sauna and a cool pool. There are 2 outdoor pools on the territory (fresh and slightly salty, there is a children's pool) and a font in the spa area. I promise that the pools are +26, but when it was +6 outside, there were doubts about this, although in general, if you sit in the water and swim, then it's good. The sauna is open from 14 to 17 and these 3 hours are enough to steam up and jump into all the pools.
Food. Breakfast is from 8.30 to 10. It's pretty monotonous, but you'll be full. Omelette or scrambled eggs, always sausages, porridge, rice / pasta, cereals, sliced vegetables, herbs and seasonal vegetables, various cupcakes for dessert. From 8.30 to 9 there are queues, although the hall seems to be large. For lunch and dinner, we went to the dining Boat and the Summer cafe next to it on the corner. Very tasty local cuisine, especially in Summer. In the Boat, they took mashed potatoes with a cutlet once, but not really at all, but a national cannon.
Payment of the room in cash + take a deposit of 3k. The cleaning is done well, the maid is very pleasant. There is a bus stop with intercity minibuses and many shops nearby. I recommend the Olympus store opposite the Boat, it's cheaper and more interesting there.
The standard room has a huge double bed with a comfortable mattress and terrible pillows. Pillows are the only drawback. This is a very tall piece of stone, not a pillow. The room has a separate loggia and another balcony, the space is divided, which is very convenient if one is sleeping and the other is not.
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6
2
November 13, 2022
Very nice hotel, cleanliness, room cleaning is excellent.the location is excellent, the beach is clean, the territory is well maintained.I liked the food, the varied menu.The bosseins are beautiful, one is fresh, one is salty, the water is clean.I recommend
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1
2
August 21, 2022
We stayed at the hotel in 2021. I liked the location, the promenade, the SPA. Everything has been thought out for relaxation. Everything is convenient. But....
I really didn't like the dining room called the restaurant. The dishes are old and unwashed. The rooms are not very clean.
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4
May 28, 2022
We are resting now from May 21, 2022. A wonderful hotel with decent food, attentive staff, excellent location. A warm heated swimming pool with sea water allows you to make your vacation quite intense. And the availability of medical procedures using modern technologies is an excellent addition. This is the best hotel in Gagra.
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4
4
February 7, 2022
Everything is convenient, Parking, near the embankment. Additional services (hydro massage, etc.) at affordable prices. It's easy to eat there, but you always eat with pleasure, there are plenty to choose from. There are many shops selling souvenirs, wine, chacha and khachapuri nearby. The view of the mountains is amazing. Two swimming pools, lots of sun loungers in the sea step. The rest was decent.
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5
3
July 5, 2023
We are paying off now at this hotel. The price does not correspond at all to the description stated on the website. We have been resting for 5 days now, and everyone has succumbed to rotavirus infection in turn.
The buffet food is monotonous. At the same time, it is stated that full board, but there is no wine, beer, or ice cream. Alcohol will be brought for a fee, as well as everything else. At the entrance, they asked for a deposit of 3,000 rubles. However, this is not indicated on the website or the information board. At night, the child started vomiting, they started the bed linen, so they asked us to pay for washing this linen.
The territory of the hotel is small, or rather 2 swimming pools and that's it. In general, I do not recommend the hotel. The price is unreasonably high.
Last year we were at the Bagripsh Hotel, and we have something to compare it with.Everything is included there, I recommend the staff of this hotel to go there and learn!
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7
December 23, 2022
Great hotel, staff,food,cleaning, reception, territory, everything is great! The level is not typical for Abkhazia. The sea is two steps away. The rooms are spacious, the bathrobes are snow-white. Everything is nearby.
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2
1
November 12, 2022
Nice hotel. 10 years ago I was in the top 3 in Abkhazia. Now it's turned out to be average. The new case is new, but not as high-quality as the first one. But 2 pools and the location make up for the disadvantages. The kitchen has become simpler , to put it mildly . There used to be a restaurant level, but now the dining room and restaurant in the 1st building are not much different except for the service. But in general, a good quality hotel for the non-exclusive.
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5
3
December 12, 2022
Nice hotel. The rooms are clean, cleaned every day. The outdoor pools are good. The sea is just around the corner. The breakfasts are delicious, with a local flavor. Upon arrival, a deposit of 3000 rubles is taken. This was not written about on booking...
Spa center for three. The indoor pool is small and has cold water. The sauna is ordinary.
And of course, there is a whole pack of Abkhazian dogs hanging around the hotel, which accompany you everywhere, including by the pool)))
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1
June 23, 2022
The hotel is beautiful, the rooms are new and clean, the pools are heated, we swam with pleasure in April, the breakfasts are good, the location is normal, right on the seashore, we walked to the Ferris wheel. I went for a massage, it's great too. There are whole courses of treatment. I recommend
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4
1
May 28, 2023
I liked the hotel. I chose between several hotels and did not lose at all (I looked at the territories of others on a walk). The hotel is located on the beach, two swimming pools (sea and fresh). Breakfasts and lunches, the choice is not great, but very tasty. There are treatments: massage, baths, Charcot showers, etc. There are sun beds on the beach, umbrellas should be put in season. Transfer from the airport was ordered by taxi 2000 rubles.
The only thing I didn't like was that many people even go to the beach in hotel robes (but this is probably not a question for the hotel).
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3
September 28, 2021
We rested from 09/19/21 to 09/27/21 in the first building.
The hotel is modern, the territory is clean, the staff is attentive. Room with sea and mountain views. The room is in a modern style, clean (cleaning daily, change of linen and towels every 2 days, I give out bathrobes and slippers), soap is available, shampoos, and everything else to take with you.
The hotel is located on the first coastline.
Private beach (sun beds, umbrellas are all free of charge).
Two outdoor pools (one with fresh water, the second with sea heated).
There is a doctor and a nurse on site. The reception is open around the clock.
There is a restaurant on site (we didn't really like it), we went to others.
The food is buffet - the food is normal, the staff is polite, The only food is monotonous, but for us it is not critical, we could only have breakfast, and lunch and dinner in the restaurant - there are many of them in the direction of Staraya Gagra.
Minuses:
There is no payment by card for hotel and Restaurant services - this is very inconvenient considering that at the moment I accept cards in most shops of Gagra, and in your Hotel 4 ⭐️⭐️⭐️⭐️ as indicated everywhere, payment is only in cash.
The Internet is just a horror, the Internet did not catch in the room, I had to either go out into the corridor, or go down the hall to the reception.
When choosing a hotel, the key was the availability of the Internet - if you found out in advance that it would not be available, the choice fell on another Hotel (there is plenty to choose from).
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4
3
June 5, 2022
Good day to all of you.
The hotel is normal for me... But the food... Especially the dinners... Very much like an amateur... Canteens.. Medium-sized. By the way, breakfasts are normal. I don't know about dinners... But there are suspicions.. By the standards of Abkhazia, there are very decent pools on the territory. A big plus is that the sea is nearby.. Not the Caribbean, of course, but the sea.. I've been to a lot of places, there's something to compare it with. I will not return here, but the advantages of the hotel can be found if you search, as well as the disadvantages. I wish everyone to avoid rotoviruses and visit the Lyon restaurant in Sukhumi
P.s. do not count on wifi in this hotel, of course it is there, but it is almost gone. At least in the old building or at the reception. Although the mobile Internet in Abkhazia is very decent
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9
1
April 3, 2023
We had a rest at the end of March. They checked us in an hour earlier, they didn't ask for an additional payment. While we were making out, we were offered a glass of wine. The room was on the 5th floor, overlooking the sea and the mountains. The furniture and repairs were not the first freshness, but everything was clean and comfortable. Bring 1.5 liters of water every day. I think the breakfast was good, you could always find it to taste. The maintenance staff did a great job. The pool is cool, the view is awesome. There is a pump room with Artisan water on the territory. The dogs near the hotel used to make noise, but they guard the territory so we became friends with them)
There was a bad trip to the restaurant for dinner at the hotel. They brought products that were not fresh from the sea, after treatment, they were changed to another dish. There are good cafes nearby where you can eat and spend time.
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3
September 4, 2023
We rest from 27.08 to 05.09.
The hotel has deteriorated, and no longer meets the stated stars, and inflated prices.
The rest was overshadowed by a raging rotovirus infection along the coast, caught on the 2nd day, and has not been released to this day.
According to the faces of vacationers and the lack of sunburn, you can safely distinguish those who have just arrived and are faced with the problem of the virus.
The hotel itself takes only its location.
Surface cleaning, vacuumed daily, without collecting all the pebbles brought from the sea, changed towels every 2 days (and then, we were together with the child without providing a place, asked for an additional towel for hiking at sea, it was given only after contacting the reception), put a bottle of water and left. The dishes taken out on the floor could stand for days, no one cares!
The pastel was replaced 1 time in 10 days, and then after charging an additional fee for a non-standard sheet cutting, the child vomited at night, and the sheet was stained, although we washed it.
The hotel has a doctor and a nurse, which is a plus that at least at night you can come to take your temperature, but don't expect much help.
The buffet food is mediocre, monotonous and boring for the 4th day, and in connection with the virus, it is generally disgusting for the whole vacation.wine at lunch in decanters.the choice of food may be there, but as I said above, it is so monotonous that it exactly corresponds to the declared stars of the hotel.
But there is a constant problem of service in the dining room, they do not have time to put out glasses, lack of small spoons, etc.
Children's animation is unclear for whom it works at all,?only certain hours of employment are assigned, which do not fit into the child's daily routine at all. In 10 days, I have never even been able to get into the room to play.
The sea was gorgeous, so the pools were not used, I can't say anything about them. And after the words of the therapist at the reception on the first day, asking them not to use them at all, there was no desire.
The management definitely needs to review the declared service!
We were not satisfied with the hotel.
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3
1
March 5, 2023
I'll start from the beginning. The disgusting attitude of the staff is at the reception. Neither hello nor goodbye, with that daily. We checked in on February 27, left on March 04, the same receptionist was at the reception. This girl spoils many people's mood when checking in and leaving, it feels like everyone owes her. It got to the point that she refused to check us in without a cash deposit. Transfer to a card and payment by bank transfer is not acceptable to her. We had to leave a deposit of 3,000rubles, we didn't have any cash. The answer just killed her-I won't settle you and do whatever you want. Please pay attention to the management. She only sells corn on the beach. She really spoils the whole picture of the hotel. The rest of the hotel staff, the maids, the restaurant staff and the administrators are all great fellows. Thanks to you, the score is 5. We came to celebrate the couple's birthday and if it wasn't for this lady at the reception, everything would have been at 5+. There was a cake from the restaurant and congratulations from the whole hall, it was very pleasant. We would have returned again, but while there are such at the entrance...., we will stop somewhere else. Sincerely, Alexander Platitsin.
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3
March 29, 2023
The breakfast is varied, the staff is always smiling. The hotel is clean, if it suddenly rains, there is an umbrella in the room. The robes are white. The sea is very close, you can admire it from the balcony.
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3
August 18, 2022
Good food, great breakfasts. The rooms are clean. But the pool was not always clean. Overall, a very good impression of the hotel. There is a spring with drinking mineral water. A wonderful head doctor
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