Alex Resort & SPA Hotel
689 reviews
July 31, 2023
Terrible hotel, disgusting food. Dirty water is brought to the rooms in bottles. The only advantage of this hotel is its location by the sea and mountain views. I would not recommend this hotel to anyone. 👎
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3
June 13, 2022
I would like to leave a review for those who plan to come here. If you are not whimsical about food at all, then OK, go ahead. Briefly about the hotel: there is no assortment at all: soup of 1-2 types (not tasty), the side dish is usually cold pasta and buckwheat, the gravy is always spicy, stuffed pepper, and everything is hot! The problem is to feed the child: either spicy or not tasty - there is no third option. Of the greens, cucumbers are not always, there is NO tomato at all, grass, and a hodgepodge (like olivier). Table of sweets - cookies, cakes and bagels (3 types of difficulty maximum). Fruits are either bananas or kiwis or cherries. There is no animation!!! The children's area with swings is a shame, designed for three children. The beach is normal: sun beds and umbrellas, there are places. The pebbles are tin, no one can walk there. There is a breakwater in the sea, a frightening fact. The territory is simply not there. There's nowhere else to go. In general, no. I will not advise you. We've been to Aitar before (I never thought I'd recommend it, but even it's better)! In general, go to the Boxwood grove!)
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4
1
November 16, 2022
The buffet food is excellent.
The rooms are not new.
Right by the sea, the beach is clean, there are breakwaters.
There are rooms with sea views.
The sauna is cool, unfortunately.
The saltwater pool is nice and clean.
There is a generator, which is great, because the lights were often turned off throughout Abkhazia
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July 17, 2022
There is a terrible rotovirus in the hotel, there is not a single person who would not get sick . The hotel staff say that this is the norm for the Black Sea coast , although the paragraphs themselves are not from the hotel saying that they do not have such a virus. Because of this virus, holidays with children are ruined. A fine of 500 rubles was charged for the loss of a plastic card from the room . This is one of the disadvantages . Among the advantages: the sea is warm and clean. There are swimming pools on the territory of the hotel, there is a Children's club with animators. Yes , another of the disadvantages :Check out of the room at 12:00 after the buffet you have for the money , despite the fact that this day is fully paid for by you. That is , you pay for lunch and dinner , but you will be offered to eat for money 😁
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5
August 14, 2023
Everything is just great!
The food is great.
Pernonal, except for the guard, is super
We didn't get to the procedures...
the pools are super.
But there was a rotovirus...but this is not for the fu hotel....
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2
May 1, 2023
We have been visiting Alex for many years. Everything is wonderful! Both the attitude and the food. Always satisfied!!!
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3
February 17, 2022
A good hotel, on the first line, the staff is very polite, the food is varied, delicious. Wine is served upon arrival. There are a lot of entertainments and procedures.
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3
2
September 25, 2024
Cool motel, everything is cool
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3
4
May 21, 2022
We had a rest in April 2022, it is impossible to convey in words how good it is there. The service is top class, the staff is hospitable, the area is clean. A small selection of food for lunch and dinner.
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1
January 31, 2022
I liked everything very much! The pool is clean, the staff is very polite and helpful, the room is clean! The hotel grounds are also in excellent condition. Wi-Fi is not very good.
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4
1
December 11, 2022
Nice hotel, two heated pools, the beach is right in front of the hotel, the location is good, you can walk
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1
October 9, 2021
A cool and comfortable hotel. We were there twice, I liked everything!
Excellent staff and kitchen. Two pools.
The first line and its own beach. Close to the airport in Adler. I recommend it!
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3
1
September 9, 2021
A great hotel by the sea. All suites have sea views. I really liked the spa program. There are two swimming pools on site, children's animation and a free-standing dining room. Beach facilities for hotel guests.
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3
2
January 4, 2024
We love this hotel very much, but this year the whole family came down with rotovirus on the 2nd day:(
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3
April 5, 2024
An excellent hotel in terms of price and service
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4
1
August 11, 2022
Great hotel. Perhaps the best in terms of service in Abkhazia. Thank you, we had a wonderful rest! Everything was at the 5 star level that you are fighting for.
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2
February 15, 2024
The pleasant staff explained everything and showed it. Thanks
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1
1
October 4, 2021
Nice hotel. We were in a standard room with a balcony and a "side" view of the sea and mountains, which, of course, is a trick, you can only see them by leaning out from the balcony, which also does not make much sense if your room faces the street. Among the advantages: spacious rooms with everything you need (kettle, set of dishes (without appliances), refrigerator and even a corkscrew), a full set of towels, even separate ones for the beach, there is an umbrella and a shoe horn. In the bathroom there is soap at the sink and shower, there are cotton pads and sticks, a hair dryer. A wide double bed (at least 1.80 m), a comfortable mattress, which cannot be said about pillows. The maid girls clean perfectly, are very polite and friendly, always ready to help. There are two outdoor pools and one small one in the SPA. Private beach with sun beds, umbrellas, shower and changing cabins. There is even an entertainment center with bowling and billiards.
Of the cons: The Wi-Fi is not stable, it catches well in the room only when the guests go to the beach, eating or sleeping, the rest of the hotel is good. If the windows of the room overlook the street, then until 12 o'clock you will be provided with a music session from a cafe on the embankment flavored with barbecue flavors. The food in the Hemingway restaurant, you will not stay hungry, but without frills, the level of the dining room, while the assortment is wide. Not all rooms have drying facilities for towels and swimsuits.
In general, the rest was a success. If possible, we will definitely return, we liked the hotel, the country is beautiful.
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2
July 12, 2021
Let's rest now! We managed to live in two buildings of this hotel.
Of the advantages:
1. Room cleaning for all 10 points!attentive and good-natured employees,
Slippers and towels will give you everything, we didn't even notice them at first! We come from the beach and everything is clean) nice! ( our number was 309 )
2.I liked the security service! During the storm, everyone was chased off the beach! They were very worried about the hotel guests!
3. The location of the hotel!
!!! Cons!!!! Attention!!!
1. The Doctor is one name!
The child caught a cold, they asked to listen, the doctor does not have time to listen to the lungs of a 3-year-old child, SPA procedures are more important! (Dr. Natalia - horror, where is your Hippocratic oath! )
This is not a doctor - this is a MANAGER who deals with local procedures for an additional fee.
We solved our problem on our own by contacting the local hospital, since it is opposite the hotel. Of course, it's like "back to the past", for 150 years, but the doctors are great. Everything passed in 3 days.
2. We managed to live in all buildings, in building 1 (the so-called "old" and "new" building 2)
There is no Internet in the 1st building from the word at all !!!!
2. the Internet is still there) I'm writing a review))))
3. The WALLS OF THE SECOND BUILDING are made of cardboard with wallpaper!
4. Almost all rooms are adjacent, except for one on the floor 2501, 2401, 2301 (individual), the rest have a toilet door to the neighbors! Hello neighbors :) I am attaching a photo. I PAY ATTENTION! That no one will warn you about this!!! Neither when buying, nor when checking in!
4. The dining room! Ufff... something can be found! But this is not Abkhazia) and the dining room is mu-mu!
But they are still far from mu-mu ... although the employees in the canteen tried very hard, encouraging the children.
Guys, this hotel costs 10,000 a day!! (in season)
Think a hundred times before applying here.
After this hotel, it was decided to stay for another week to have a good rest, but, of course, in another hotel.
Not a foot in here.
Let's add... 07/12.21
The animators are great!!!
They entertain children and sometimes adults in a very relaxed and fun way.
The child was delighted.
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3
September 25, 2021
I had a rest at the hotel on 11.09 - 25.09. I have been traveling to Abkhazia periodically for 40 years. It gets worse and worse every time. Rotavirus is rampant, everyone is sick from young to old. The border can be crossed for 2-3 hours. The contingent of vacationers is getting worse and worse, not much has been done in Gagra, the infrastructure is in decline, with the exception of small hotels that grow like mushrooms in every vacant place, adjacent to the ruins left after the war. The cafe cooks worse and there is loud music everywhere, a mixture of chanson and Caucasian rap. Alex is the only outlet that allowed you to get a rest to the end and not leave earlier. And above all, the staff! Everyone, the girls at the reception, the maid on the floor, the staff in the dining room (it's hard to call it a restaurant), everyone is welcoming, friendly, sincerely want to help. It is difficult for you to work, but you make this place pleasant and convenient. Thanks!
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3
September 17, 2023
I really liked it. The rooms are large. The buffet is good. Recommend.
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July 18, 2021
Great hotel. It's not the first time we've had a rest. The rooms are spacious and clean. There is a buffet in the dining room. The hotel has its own beach, sun beds and umbrellas for hotel guests only. The sea is gorgeous.
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3
1
September 19, 2023
Wonderful hotel, clean, cozy, courteous staff
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3
1
August 19, 2022
I give 2 stars only for the fact that this hotel has carpet everywhere, long live unsanitary conditions! Especially in the rotovirus period .... It is necessary to burn everything! Cleaners clean only with a vacuum cleaner, but the spit stains do not disappear anywhere. It's a nightmare, it's a big minus. And the second point is the most terrible wi-fi, it almost doesn't catch in the room, you have to go out into the corridor.
Otherwise, the hotel is excellent.
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August 10, 2022
Everything is just wonderful, there are no words, I consider it one of the best hotels on the coast, we will definitely come again, thanks a lot to all the staff
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3
September 7, 2022
The disadvantage of this hotel is that it is located among the urban Abkhazian jungles, i.e. private households around it, next to it, adjacent to it. Plus, the main, central street is 50 meters away from it. What does it mean? Let me explain. "Hospitable" Abkhazians start cooking from morning until late at night. So cordially, vividly, thoughtfully, persistently and cook a lot that the flavors, intertwining with each other, penetrate into the most remote corners of the hotel, including the rooms. For the first few days, it even pleases you somewhere, but after that, these smells begin to penetrate your subtle nature confidently and obsessively. As one Abkhazian guide said, "Stalin did not like the smell of cooking food, so they brought it to his Ricin cottage ready-made." Now I really understand him. I remember the particularly corrosive smell of the local delicacy - smoked pork.
What else. WiFi was also very bad in the room. The room was promised "with a side view of the sea." In fact, to see the sea from the side, you had to go out on a small balcony and lean heavily through the balcony fence, then a piece of the sea was really visible)) Otherwise, the hotel is not bad. The staff on the floor, at the reception and some of the waiters were friendly. The room is good (freshly renovated), but it would not hurt to make a partition 20-30 cm longer in the bathroom, then the water would not create a trout dam around the toilet every time, along which you can let white paper boats. There are two pools, with fresh and sea water. The children liked it very much with fresh water. There was no crowd of people anywhere - neither at the pools, nor in the restaurant, nor on the beach (there were always enough sun loungers and umbrellas and they were available at any time). The territory is clean, there is a pump room with a min.with water on the territory. The security is not intrusive, inconspicuous. The "Tour desk" (Amra96), which is at the hotel, I advise you not to use it. Twice I bought vouchers there and twice I was very disappointed, both with the excursions themselves and with the service - the transport is broken down, there is absolutely no sincerity in the service, everything is quite commercialized, a lot of incomprehensible prohibitions (don't go here, don't go there, everyone leave the bus, everyone get on the bus, you have 10 minutes, you have 2 minutes, 5 minutes, you only need to eat here, everything is bad for the rest, etc.). Since I used only one bureau, I can be subjective, maybe other companies have such a service, maybe not, maybe there is better or worse, or all the same. Have a good rest, everyone.
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3
June 29, 2023
The food is like in a cheap canteen, the water in the room periodically disappeared, the Wi-Fi in the room did not work, I was told that it was at the reception it should work in the room it should not work
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4
September 15, 2021
We arrived from Abkhazia. If in the 19th century the hotel was still at a high level, now it is a beautiful package with good reviews from previous years, nothing more. I do not recommend this hotel. It was not the first year in Abkhazia, and every day we remembered the hotel where we lived last year. Upon arrival, the receptionist didn't really tell me anything, only how to get to the cafe.
Among the advantages: the hotel is located on the first line, a small territory, swimming pools, sun loungers by the pools and on the beach.
Externally, the building is pleasant. The room is spacious (1 building). Cleaning is regular, for which thanks to the cleaner Elena. Clean towels every day.
For extra money, you can go to the spa. The massage is done well.
Minuses :
1. The room. There is only one chair on the balcony, there is no dryer. When I asked for a dryer, they told me that we were not supposed to, you have a heated towel rail in the toilet. Yes, he is, but at best you can hang underpants with socks on him. And yes, it leaves rusty traces!!! Therefore, many neighbors bought a clothesline at the store and tied it on the balcony.
2. WiFi. There are regular problems in building 1, I rarely caught them in the rooms, and I didn't always manage to make a call in the corridor.
3. The restaurant. Of course, this place cannot be called a restaurant, it's just a dining room. The food is poor. The choice is minimal. What you didn't eat for breakfast, the same will happen at lunch. Left after lunch, roulette for dinner. And so it is every day! Sometimes there was a new meal, but a decent amount of spices were added to it. They concluded that they should no longer put food on their plates.
We haven't had dinner at this cafe in the last week. There is nothing to eat there and the child was crying and saying that he would not eat there.
4. The Roto virus. On the 3rd day, my family came down with a virus, as did the whole hotel. This is one of the main problems of this place. 2 buildings hurt, literally everything. We can safely say an epidemic. The administration turns a blind eye to this and pretends that there is nothing.
5. The beach. Its own, there are sun loungers. There is no cleaning of the beach, you can find a lot of interesting things, including syringes. When you walk, look at your feet. There were days when the public beach was already working in full measure in the morning, and our deck chairs were strapped in a stack. We probably don't need to.
There are breakwaters in the sea that cause discomfort when swimming.
6. Animation. It's a shame, comrades. We went 2 times, we did not meet such an outrage.
And it's 4 stars for decent money!
The two buildings of this hotel did not understand what such a price was for.
The conclusion is made.
P. S. Abkhazia did not disappoint, the hotel disappointed!
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1
March 4, 2023
Oh, the spruce is wonderful! Right on the beach! There are swimming pools and a sauna. Bowling. I recommend it!
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3
August 6, 2022
I do not recommend the hotel! Unjustifiably inflated prices! The faucet is leaking in the room, the plumber came and said put a rag on the floor and everything is OK, the Internet, as stated, catches only near the pool, nowhere else! Everything is cold in the dining room, there are no scrambled eggs for breakfast, only black tea, water with lemon and chamomile tea from drinks!
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4
December 13, 2021
Super hotel service at 100% percent, Everything is great So Keep well done, all the best to you and Most importantly Health To All Hotel Employees and their Families Good luck in the New Year 22
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February 1, 2023
I rarely write negative reviews, or rather, I never wrote at all. But this hotel just made me do it! My wife and I decided to celebrate the New Year 2023 in Gagra, at the Alex Resort hotel. The room was booked a month in advance, got a standard with full board. The New Year 2023 in this hotel was held under the motto "Russia is big, there will always be fools." Check-in at the hotel was on December 30th. The standard room is not even bad, for a standard, but that's where all the advantages ended. Wi-Fi did not work at all, which not only complicated communication with loved ones on New Year's Eve, but made it impossible at all. One of the employees sweetly answered my question about the Internet not working, "You came here to rest, so rest! Why do you need someone?!"There were 10 channels on TV, no more! Of these, it was possible to watch 1-2, no more. All this was still bearable, but after the first trip to the Hemingway restaurant, we were just torn to pieces! Let's start with the fact that the word "restaurant" is not about this institution! Dining room yes, but not even a cafe! It's about the interior. Since the NG hotel was 100% full, the meal time was allocated by floor - two stages of 45 minutes each! This is a tin! Come to the restoran and look at the clock! It is necessary to have time to eat in 45 minutes of the allotted time! And if he was also delayed.. Special attention should be paid to the food itself! It was just a spit in the face of all the guests! Cutlets, fish of the cheapest varieties, porridges! The administration decided to make money on this very well! People were outraged at the top of their voices! There were three drinks: compote, chamomile broth and a kind of citrus drink! In order not to completely spoil the New Year holidays for ourselves, after three visits to this "restoran" we refused to visit it and ate in other places, there are not a few of them there. Finally, I really want to tell you Dear Alex Hotel administration - You can't treat people like that! This is popularly called rudeness! By the way, everything is much better at the Aquamarine Hotel! And the restaurant itself and the food. And yes! You have oriented yourself very well by raising prices many times! But people are not idiots either! We will stay in Sochi and Adler in hotels and go to see your nature! Hotels in Sochi are much better and cheaper! It's already cheaper! And they learned how to work there!
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12
1
September 17, 2022
Good afternoon! We have been vacationing at this hotel since August 17, we caught rotovirus, everyone was sick, the child suffered the most for 2 years. Pharmacies are full of people, everyone has rotovirus, people cannot be cured, they get infected again, I do not advise you to relax in this hotel, take care of your health..
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5
1
December 26, 2023
It's all good. we had a good rest and liked everything
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3
May 7, 2021
great hotel.there are no complaints, we were satisfied with the rest. the staff always helps and answers all questions in a friendly way, this is important on vacation. and the bathrobes in the room are a nice extra bonus for me, especially in May to go to the sea. thank you!
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January 25, 2020
I had a rest in January 2019 with a coupon from Biglion, an excellent price of 14200 for 6 nights for two - a superior room, breakfast, sauna, an hour of bowling, I really liked everything. The location is the first line, the territory is small but well maintained, two heated pools with fresh and sea water + 25, we dived there after the sauna)). The room has a kettle, refrigerator, corkscrew, cups, bathrobes, slippers, towels, two large and two small for each. Cleaning for five! There is a balcony where you can smoke. In addition to tulle and curtains, there are blackout curtains. We rested in room 206, sunny side, curtains at night protected from lanterns, in the morning from the sun. In general, everything is thought out in the room. The staff is friendly and ready to help. The breakfast buffet is modest, but we had enough. I think the buffet is completely different in season. I recommend the hotel!
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April 24, 2024
Cozy hotel, excellent service!
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3
2
June 29, 2023
Great hotel!!! Probably the most convenient and comfortable in Gagra!
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3
1
April 11, 2022
I will describe only what you may encounter and will be unpleasantly surprised: breakfasts are on the verge of meager madness. Pasta, sausages, raw grated carrots or beets, sea cabbage. Cottage cheese casserole, omelette, boiled eggs. A plate of greens, the essence of sliced boiled sausage, cheese. Only the hot milk changed: semolina, oatmeal, milk soup. And so it is every day, for a whole week!!!!! We booked in December, we were told that there are favorable prices, because in advance. When we found out on the website before arriving in April that there was a special offer for the birthday boy, we contacted the oiel through the website, they told us that the prices were in winter and now, if recalculated, it would be unprofitable for us, because prices have already increased a couple of times. As a result, when extending on the spot (we could not leave because of the tickets), the girl told us at the reception that she would extend at expensive, NEW prices and this turns out to be the price at which we booked in December!!!! When they started to find out, the rnis just froze off and said that this was their Moscow booking, and if it were through the hotel directly, it would be cheaper! But we booked from a direct website!!!! Upon departure, we ran into an elderly couple who arrived at 3 a.m., they had an agreement on early check-in, and they stayed in the lobby until 10 a.m.!!They provided all correspondence, recordings of conversations, but the administrator, as well as us, told us that they were not aware, this was the Moscow booking office, and they had nothing to do with it! These poor people, you should have seen them!!! Despite the fact that they had an 11-hour flight. Probably, the hotel got rich on our discount and the crazy fatigue of these people!!!
But for the rest - Agony! A cool comfortable hotel)
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November 24, 2021
It's a great hotel, I liked everything, but there's a fungus in the shower... And so the cleaning is excellent, the breakfasts are almost monotonous, but it's fine for a week, the lunches and dinners are so-so, they don't pull for restaurant food. The pools are super, sauna, etc., etc. In general, everything is fine, we rested.
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September 7, 2021
I rested 3 times at least for the New year, if I'm not mistaken, 2016 was just a super New Year's dinner, although it was cool indoors. With each subsequent year, the tables became scarce, but there was something to eat. It's cool that there is a bowling alley in the hotels, you can relax in the evening, but I don't know, it was planned to close. Abkhazia is a class for recreation, even in winter, ride a car through the mountains and relax and breathe the air
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September 15, 2021
A wonderful hotel! We had a rest in May 2021, we really liked Abkhazia, what kind of nature there is, just cannot be expressed in words. Everything in the hotels is clean and new, the view is simply gorgeous, we had a sea view, beauty, waking up to the sound of waves... I recommend
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5
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September 5, 2021
Great hotel!!! The rooms are spacious and clean, cleaned every day. The meal is a buffet for a solid four. During the rest, a nuisance happened-rotovirus, so I'll tell you that the hotel staff is fully prepared for this disaster! I recommend it!!!! We had a rest in July 2021, we never regretted it!!
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3
May 28, 2024
A cool hotel right on the beach.
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1
February 28
Everything is fine
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3
July 4, 2022
The hotel is lovely! I liked everything: food, room, spa, children's activities, bowling, swimming pools. Well done!
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3
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October 22, 2020
Excellent hotel, nice large rooms, very clean, well-maintained area, excellent staff. The only drawback is the food in the buffet restaurant. On the second or third day of rest, almost all the guests have an upset stomach.
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January 6, 2022
They said there would be some mountains, some sea) and so it turned out, but mostly the view was of something destroyed) every morning (5.30-6.00)a car arrived, which took out the garbage. And that's it, goodbye to the dream. You need to book a sauna for the weekend otherwise you won't get into the spa either. The food is delicious, the sea is nearby, the pool is warm- super)there are sun beds, there is enough for everyone, Gagra is beautiful! and in general, everything would be fine if it weren't for this garbage truck.
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February 3, 2023
Everything was fine, but there was no drinking water in the room, there was no brush paste. And they write 4 stars. Add 200 per day to the room rate, but such basic things should be
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1
September 13, 2020
Great place! Cozy, clean, beautiful! The sea is 1 minute away. Customer orientation in the travel business is very important, but Alex still has a soul! Special thanks to Karina from the restaurant) We were more than satisfied!
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