Grand Hotel Russia
715 reviews
August 20, 2024
We had a family vacation....
In terms of the hotel, one of the advantages is that the hotel is new , clean and bright ...The staff is excellent.
One of the disadvantages is that the food is sometimes not tasty, and sometimes tasteless , you can hardly wait for the elevator, we walked to the 12th floor on foot. Of the 2 workers, 1 was constantly in service.
It is very dangerous to go to the beach at night , local residents sometimes behave inappropriately , security on the territory does not react outside the hotel , even if the conflict is 5 meters from the entrance.There are a lot of inadequate and drunk young guys who are bullied by idleness ... Not a vacation , but the devil knows what !!!!!
Before that, we had a rest in staraya Gagra , a completely different attitude from the locals both during the day and at night !!!We were very sorry and were not satisfied with the trip !!!!!
See original · Русский
5
1
August 16, 2024
Yeah... After reading the reviews here, as well as relaxing at the hotel in July 2024, I leave the most honest review here. The hotel is super, clean, freshly renovated, air conditioning, TV, refrigerator in the room, we lived on the 7th floor with a wonderful view of the mountains. They write the truth about elevators, there really is a queue, especially during rush hour, but we walked, we let our legs down for one thing... The room was cleaned daily, the bed was changed on the 4th day. Now about food, there are plenty to choose from, but everything is monotonous, the most important thing is the hotel guests themselves, seriously guys, they take several full trays and eat what they didn't eat, either threw them away, or took them into bags and bags with them, but how is this at all? How the word came from a hungry land. In addition, in the lobby bar from morning to evening, they just ate up all the stocks of beer, wine, chacha, this is some trash. They eat, drink, vomit, and so on throughout the rest. The beer in the bar is so-so, for an amateur... Now about the sea, clean, warm, there are not enough sunbeds on the beach, but wait a little and they are released. As you go out to the beach, there is a bar on the left, the owner of Alaska, by the way, I strongly advise you to go on excursions with him, he will take you everywhere, tell you everything, take cash with you, it is more convenient. We went to wine, meat, cheese tastings, maiden's tears waterfall, glass bridge, Ritsa Lake, milk waterfall and Stalin's dacha. Summing up, what can I say? Hotel 5iz 5, food 3iz 5, mountains, sea, excursions 5iz 5. There is nothing to add, Abkhazia, it was worth it... Will we come again? Of course, not to this hotel....
See original · Русский
13
3
March 4
We were at the Rossiya Hotel in September 2024, if it hadn't been for the tickets we had booked for Moscow, we would have left for 3 days. Everything is terrible. The linen is changed after 6 days, although immediately we all got sick with rotovirus with fever. They asked me to change my underwear after lying down with fever. We were refused.!!! The food is monotonous, tasteless, and everything is overcooked, just like in a hospital. There was nothing fried at all. The menu is sparse, there are no knives in principle, and that's how they answered us when we naively asked for knives on the first day, all salads with mayonnaise. We went to eat at a restaurant. There is no TV. They didn't give me a kettle either. They are not allowed to take their own food to the canteen. To take out an apple or, God forbid, a bun.... is a crime.. There are only 2 elevators on 18 floors. There are constant long queues. Vacationers are mostly elderly. There are few young people. The scoop is real.!!! There are not enough sun beds. 4 umbrellas for the beach. The beach is very dirty. The nature is beautiful, of course. Never set foot in this hotel again. Everything is terribly old, worn out, there is a smell of old.
We do not recommend this hotel for sure. His score is 2.
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3
November 18, 2024
We had a rest in October. The trip cost 50,000 rubles for two people for 15 days. The room was overlooking the sea, spacious. In general, the hotel is new and well renovated. The dining room is clean, the food is varied. Meat is mainly chicken, cutlets, meatballs. From fish pollock, hake, chum salmon. Fruits and vegetables . The bar has wine, chacha, beer all included. The beach is nice and clean.
See original · Русский
5
2
September 30, 2024
I had a rest from 20.09 to 30.09., I really liked it - the proximity to the house, a fairly large well-maintained swimming pool and the maximum number of sun beds, there was always enough space for everyone. That's probably all. Elevators are the highlight of the hotel, if you want to watch stunning sunsets, mountain and sea views - you get a slim body as a bonus, get ready to walk or wait for an elevator for 20 minutes. Food... We would be glad not to eat in the dining room, but there is not much place to go. Even on the territory of the recreation area is limited, the pool is open until 8 pm, later you can not even sit on the sun beds... The last straw, the lamp in the lamp above the bed burned out in my room, the receptionist downstairs did not react in any way, I had to pack my suitcase in the dark... The service just doesn't work.
See original · Русский
7
5
June 1
We stayed at this hotel at the end of May, I must say that I do not recommend going for any money!
This is not a hotel with food, it is a torture of hunger and patience.
Positive: beautiful views from the upper floors and Wi-Fi in the rooms and on site.
DISADVANTAGES that are impossible to miss:
The FIRST is nutrition, everything is exactly the same every day, there is nothing to eat, along with sliced apples you will get hair, sauces that last for several days, and what's left for lunch and dinner.
Breakfast consists of three porridges, rubber pancakes and defrosted pancakes, overcooked eggs, sometimes there was something like burgers, that's all you can eat, there's also a casserole with pasta sticking out and a casserole with cabbage, etc. I saw the cheese once, it was disassembled in a few seconds, but no one touches the sausage, it's hard to call it sausage. Compote for each meal…
Lunch, it's sadder here, you can eat soups, potatoes, but the meat is terrible, the cutlets are sour. Everything does not look very pleasant, it does not cause appetite.
Dinner is the same as lunch, terrible salads with only cabbage, no vegetables at all! There are no free alcoholic drinks, and sliced apples are made from fruits.
After fasting, we gave up, went to cafes on the beach and in the city.(in cafes on the beach, the price tag goes from 3t.p.)
There is no ordinary WATER anywhere, you need to buy!
The second is the hotel itself, or rather its elevators, which had to wait a very long time and it's not a fact that there will be a place for you in it) many gave up and walked from the 17th floor. They were constantly breaking down, someone was stuck and, of course, overloaded when they pushed as hard as they could and stopped on every floor.
As for the room, there is a refrigerator, TV, hairdryer, dryer, the room does not look bad, BUT if it were not for the residents besides you, such as huge ants on the bed and centipedes / woodlice in the bathroom. ( there is no safe in the room )
It was good that they brought their towels, the hotel towels were stained. I can't say anything about cleaning.
HOTEL SERVICES , we took you to play tennis, I do not advise anyone, a crooked table, a cheap ball and rackets, it is impossible to play, the cost is 300 rubles an hour.
I also do not recommend a bar, everything is expensive, there are grocery stores 5 minutes from the hotel.
The THIRD is the beach, there are no sun loungers, umbrellas, etc., it is not equipped, there are a lot of dogs running in the evening, and horses also come in. It's a little painful to walk barefoot on the rocks.
The FOURTH is the pool in the parking lot. They don't clean it every day, we found out, but there are a lot of people there, children and adults, there is no toilet by the pool, so the question remains how safe it is to swim there. We didn't take the risk, the pool opens at 10 a.m., so there have been a lot of people there since the opening. While on vacation, a 4-year-old boy had an accident in this pool, he cut himself on the tile in the pool itself, as far as I know, they sewed up a cut for him, it's a pity that this happened. The pool was closed for one day, but the water was not drained.…
As for the reception, as they say, the rooms are pre-allocated, so don't expect the best room if you arrive late and no one will feed you.
When booking in advance, you need to specify that you need two separate beds, otherwise whoever you are to each other, you will sleep together on the same bed. They don't change the numbers.
Excursions are offered near the hotel, you can safely go, prices range from 1000 rubles to 2000 rubles, you can go to the lake. Ritsa, I don't recommend going to the thermal waters, we didn't like it, Chernihiv is very beautiful, you can safely go there.
In general, it's hard to call it a vacation)
See original · Русский
May 11
Nice hotel. On-site parking. Polite staff. The food is like in the dining room, but delicious. The only thing is there are not enough elevators. The sea is very close.
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May 9
I am currently staying at the hotel. My days off were ruined because the reception staff and the manager (she did not introduce herself, there was no badge, there was also no information at the reception) they are not able to resolve any situation. They only have memorized phrases, screenshots for answering the guests.
We were checked into room 213, there was a persistent, unpleasant and peculiar smell (it stank), I contacted the reception three times, but no one did anything, did not come. When, in the evening, after dinner, I persistently (already irritated, without insults) asked to fix the situation, the manager replied that it seemed to the three of us. Although the guests living nearby in the rooms said they could smell it too, and someone had already been moved from room 213.
The manager or the manager, using memorized phrases, made it clear that they would not solve this situation. I had a headache and felt sick in this room. It was already late, no one would return the money, I, the child and the girl's mother stayed. It was very unpleasant to have such an attitude, although it was possible to correct this situation.
When I entered the room, I saw that one pillow was unusable. It was a rag of a pillow in a clean pillowcase. Because the maids were not visible at all, knowing how they react at the reception, I took a rag pillow and went, again, to the manager, because there was no one else, and asked to replace the one that was not suitable for sleeping. To which the manager rudely threw me this rag pillow and I was asked by her (the manager) a question: Why did I bring her a pillow. " My answer is, . . In order to be replaced. "
She told me that when there is a free pillow, then they will give it to me.
As a result: we slept in a room with an unpleasant smell, without a pillow. The mood was ruined, and physically too.
These working issues could have been settled, but they do not consider it necessary to do so.
In general, the hotel is good, but if you need anything, do not count on the help and understanding from the management staff.
See original · Русский
1
July 3, 2024
To begin with, I will say that the food is delicious, there is a lot of choice, but I would like to have sausages..
The rooms are cleaned regularly, everything is very clean and good! There is a dryer and towels, the bed is clean.
In the beginning, when we arrived, it was very cool, but then we started turning the lights on and off and of course the elevator didn't work, but we live on the 15th floor and had to walk up the stairs.
I also wanted the Hotel to have its own bus that could pick up people from the airport, of course for a fee.
So I'll say, no matter how the workers clean up! it was noticeable for sure, many times it was noticeable how children and adults were sick and a lot of people had stomach aches, for example, today a little boy started to feel sick in front of me and the child's mother was confused and it was right on the floor on the way to the toilet, but then they cleaned up after themselves.
What can I say about entertainment - this is what attracts you! Vlad and Ksusha are very cool and funny! It was fun to spend time
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2
2
November 30, 2024
Nice rooms. Everything is clean, freshly renovated. Convenient access to the beach. Great sea view right from the room. The kitchen is normal - there is always something to like and what not, but it's a matter of taste. A good hotel for your money.
See original · Русский
1
1
May 1
Never in your life come to the Russia hotel in Gudauta, first of all, viruses are walking around here and half of the hotel is just getting sick, probably unsanitary conditions, But the most important thing is not that because of them I missed the plane there are only two elevators in the hotel and to get to my floor you need 20 minutes, I was here for a week, people were stuck in four times when I had to go to the plane, one Elevator did not work, they demagnetized the key not at 12:00 in the afternoon but at 8:00 in the morning at 9:00 in the morning and I could not get into the room three times I went down it takes 20 minutes and three times no one came up with me only after After I made a scene, some guy came and he started yelling at me so much that I was just afraid he was going to kill me. He started throwing these cards, he opened the room with his shared key, insulted me because of them, and I ended up missing the plane and lost 8,000 rubles.
Dear Biblioglobus. We need to fire everyone here! the complete impunity of the women sitting at the reception desk and the staff in general. Rudeness and irresponsibility in everything. Please recruit new staff!!!
See original · Русский
8
1
April 24
I rate it as a bonus, I hope the administration will take note of the shortcomings, but they are there. The hotel is fresh, not shabby. There is a lot of light, large Windows, air conditioning for both cold and heat. The food is wonderful, for every taste, the range of dishes is huge. The sea is nearby, the view from the window / balcony is gorgeous, the heated pool. Cons: incompetent staff, rude, unable to resolve conflict situations. Plus, the shortcomings of the tour operator Biblio-Globus, which does not take into account the wishes of the client when booking. I would not like to visit here in the summer, because the hotel is huge. It's great in the off-season.
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July 25, 2024
I was on vacation with my child from July 16 to July 23, 2024. I liked everything. The room is clean, cozy, always cleaned. They write that there are not enough dishes and that the food is still bad, but we did not come to the beginning, but to the middle of the time and there were always dishes and places. The food is also normal. There are always 3 types of soup, 3 types of porridge, different side dishes, meat, salads, fruits. What else do you need? Almost everyone has rotavirus, but we did not swallow water and drank Enterofuril for prevention and we had nothing, everything is fine. The staff is polite, there is music in the evening, there are contests. The beach is not full. There's always a place. And the fact that they write that there are not enough sunbeds, they probably come to lunch. And then, someone always leaves and the lounger is released. We had a litter box and we calmly found a place. there are few people and the beach is almost empty. The only negative is the dogs on the beach. Otherwise, everything is fine, the sea is clean and warm. The hotel is 3 stars, and some expect it to be a five-star hotel. Yes, there is a problem with elevators, but some people just can't just go down the stairs from the 5th or 4th floor. If you want a relaxing holiday by the sea, then come) Gudauta resembles just a small village with a sea) the views are beautiful, the sea is clean)
See original · Русский
10
4
July 28, 2024
We had a rest in July 2024
We arrived at night, met, quickly settled in, gave a night ration with food😂 Very nice!
The whole hotel is clean, there is nothing to complain about. The room is small but very cozy with a sea view.
The food is great, of course, for those who like shrimp and lobster, you are not here
It's a couple of minutes to the beach, there's a heated pool, but I don't like it.
Near the park, market, pharmacies, parikhmakherskaya. My husband and I liked it very much.
And also, many thanks for such a renovation of the hotel owner. I talked to the locals not so long ago, they drove along the road and looked at the sea through the ruins. And now the high-rise hotel will be glad to come back again
See original · Русский
6
5
June 1
IT'S A TERRIBLE HOTEL! NEVER BOOK THROUGH BIBLIO GLOBUS!
⭐ 1 star (although this is too much)*
This hotel is a ** complete failure** in all respects! If your nerves, money and health are dear to you, ** run** away from this place and from the operator "Biblio Globus" as far as possible!
What awaits you if you decide to stay here:
1. Deception during booking
- we booked through the website and indicated ** a room on a high floor, but we were given ** a kennel without a window ** (yes, just a window on the roof!)
- ** There is no clear information on the site** about the real conditions – neither about the absence of windows, nor about what "mountains" really are. **the nearby trash can**. Not about the noisy rooms, etc.
- **The hotel guide is not at all interested in anything except selling tours of Abkhazia in other hotels both in Russia and in Europe, the hotel has always helped with the difficulties in the hotel. This is a complete disregard and indifference. It is better to book with another company – with Biblio Globus ** you will not get results **.
2. Terrible numbers*
- **The walls are like paper!*** You can hear ** every word of the neighbors **, their coughing, snoring and even whispers.
- the doors to the corridor are cardboard, it is clear "hello, to everyone who passes by"
- They smoke in the rooms, and all the smoke goes to the neighbors through the ventilation.
- Bed linen is below any criticism, it feels like it's from a hospital in the USSR (there's not enough strain in the movies, even 2* bed linen is normal)!** The sheets ** are rough and old **, the pillows are like rags. This is not a 3*, but a ** bedbug of the hostel level**.
- **The air conditioner is not regulated**, and the reception desk will just ** tell you... They won't say anything, completely ignore it
3.. Rudeness and complete indifference of the staff**
- We ** refused to change the room **, although the person ** has claustrophobia** (yes, they moved into a room ** without a window** and there is no room type in the refusal, for some reason, after raising the voice, the number was found!). They lie that they can't replace it, in fact they can. We're convinced
- ** To the hotel guide, you are not a guest, but a wallet ** – only information meetings are important to sell.
- When checking in **, other guests also had a nightmare**: someone ** without a blanket**, someone ** without a towel**, someone ** did not explain how to turn on the air conditioner and people were freezing ** (yes, these are real stories!).
4. Absolute lack of service**
- **The reception does not help** – if you have a problem, you will ** be told "there are no rooms"** 10 times in a row until you start yelling.
- **Cleaning?** A joke. ** Do you have towels?** If you're lucky. ** Silence?** Forget
it – ** neighbors, air conditioners, slamming doors ** will be with you all night.
- there are wild dogs at the entrance and you don't know what to expect from them
Conclusion: STAY AWAY!
This is not a hotel, but a ** scam** that there are no clothes, then towels, then rooms (at least they have consistently learned to lie). lies on the website and rude staff. **Biblio Globus** covers this mess, so **don't** contact them – look for ** normal tour operators**.
** The rescue of drowning people is the work of drowning people themselves. They won't help you here. Run away!
See original · Русский
May 26
The worst hotel we've ever been to. The food is terrible, there is no drinking water in the hotel, there is no soap in all the toilets of the hotel, on the fourth day of arrival this issue was not resolved. To begin with, it is absolutely unsafe for children, the child injured his foot on the pool tile. After that, the staff walked around the pool for two days and did not understand what to do with it, respectively, the pool did not work for two days. Sun beds, for them you will have to stand in line near the pool, which opens at 10 a.m. The hotel saves on absolutely everything, sun beds by the beach, in this hotel and here they decided to save money, unlike other hotels there are no sun beds near the beach. At the time of writing the review, their ping pong table had just collapsed, and the issue had not been resolved all evening. You'll have to pay extra for a billiard table, there are two tables, but only two cues.
See original · Русский
2
1
June 5
The view from the 18th floor is beautiful. The hotel itself was restored 2 years ago (locals say so), it is not adapted to such a large number of people. The elevators can't handle the flow. On one of the days of our stay, there was only one elevator working, to the 18th floor (our room was there) We got there after 25 minutes of waiting! Now about nutrition. Of course you can eat, but you don't really want to. Almost all the dishes are not delicious, the drinks are not delicious, I have never tasted worse coffee in my life. In short, you definitely won't get better here on the Swedish line.Since the trip was a business trip, you can live.
See original · Русский
October 24, 2024
The hotel is good, for this price it is excellent, clean and beautiful, there is ordinary food in the dining room, you will not stay hungry, the heated pool, but it does not warm up in cold weather. Abkhazia is beautiful, prices are affordable, we will definitely come again
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2
June 8, 2024
We really enjoyed our stay in Gudauta at the Grand Hotel Rossiya. Always delicious, varied dishes, alcoholic beverages, clean, heated swimming pool. Excursions, cheese and wine tastings for every taste. There are no problems with transportation. If you do not buy tickets from Gudauta, you can easily leave Adler. Crossing the border does not take much time.
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10
8
August 20, 2024
We stayed at the hotel from August 30th to August 9th.
We went for 10 days. Everything was fine for 5 days! The food is delicious and varied. The sea is good, clean, and warm. We went on 2 excursions.
But on the 5th day, we started having rotovirus. And we spent the rest of our vacation in a room in terrible condition. We went to the hospital. Taxi 600 rubles, drip 1500. 80 people came from this hotel to the hospital every day. This Is Terrible! If you go to the pharmacy, then you still have to walk in this condition.
And when they came home, they were in the hospital. And it could all be because of the dining room. Because someone is already sick, he came and ate. The next day, others ate with the same devices. And this is such a vicious circle!!!
Therefore, I do not RECOMMEND the hotel!
There is no unsanitary condition. The dogs are lying on the sofas of the hotel. And their darkness! There are a lot of dogs on the beach and you can go to the store too. They can run in packs in the morning and evening. In the morning, we looked at people from the balcony and threw ourselves at them.
The music is screaming all day!
Don't go to Gudauta at all! Because there's nowhere to go!
You'll want to go for a walk in the evening. Just a concrete, dark road, 3 restaurants and a small park. THAT'S IT! There's nothing to do!
You have to go to Gudauta with a bag of money for excursions and medicines.
See original · Русский
11
1
July 3, 2024
New hotel, 18 floors, All inclusive, heated pool, 2 minutes to the beach. It's not bad, the rooms are clean, everything is new. Of the disadvantages, there are not enough elevators, if you take a room on the upper floors, be prepared to wait for an elevator for a long time. As compensation for the beautiful view from the window. The food can be cold, it would be nice to replace the dishes, they are old. There are not enough sunbeds on the beach. If you do not pay attention to the little things, in general, for such a price, it is very good.
See original · Русский
6
3
July 21, 2024
We stayed at this hotel in July 2024. A good budget hotel,clean sea ,fresh rooms (there was a 6th floor, we walked)good food, free sun beds (you just need to go to the sea early), pebbles enter the sea (special shoes are needed)there is animation for children, a clean pool. Near the market you can buy local fruits (prices are normal), there are dogs on the beach, but they do not touch.
Of the minuses, smoking of vacationers is allowed at the entrance, and not far from the pool, because I was with the children, it was annoying. Overall, the impressions are positive
See original · Русский
2
2
September 6, 2024
We stayed at this hotel at the end of August. Honestly, we read a lot of bad reviews, but the rest exceeded all our expectations (in a good way).
Let's start with the check-in. The transfer brought us around 13:30, we were registered immediately. The first thing they sent for lunch, things could be left in the storage room. There are really not very friendly girls at the reception, but no one was rude to us.
After lunch, we went to the room, we had an economy room on the 16th floor with a balcony overlooking the mountains. We knew about the elevator situation in advance after reading the reviews, but I must say right away, during the week of rest we never climbed the stairs and did not stand waiting for more than 5 minutes. People perceive this situation too acutely, they swear, but you just need to relax and relax. The elevator was breaking down, but it was repaired in a few hours, it just has a very heavy load, children and the elderly come in and press all the buttons. In general, there was nothing critical.
I liked the room very much. Beautiful views, clean, comfortable bed, refrigerator, TV, hair dryer, air conditioning. There is a clothes dryer. There was cleaning every day, the maids were the nicest girls. The bedclothes were not changed, but we didn't need to for a week. Shampoos, gels, soaps and toilet paper were constantly being used. On the downside: the shower didn't drain well, and in recent days dogs could be heard barking at night if you didn't close the balcony.
The next thing I want to tell you about is the sea. It takes about 5 minutes to walk to it, in general, the hotel stands on the shore. There is a private beach, they look after it, there is no garbage. There are always enough sunbeds, some come, others go, so those who write that they were left without a couch probably looked badly. I will add that there were a lot of people. The sea is gorgeous, transparent, there were days with waves, there were days with complete calm. Of the cons: there is a smell of sewage, but not much and mostly only on the road, there are a lot of dogs (not only on the beach, but also throughout Abkhazia), but they do not touch anyone, they just lie in the shade, and pebbles, it is very difficult to go into the sea barefoot (I advise you to buy special shoes in advance).
The next category is food and dining. We also read a lot of bad reviews before the trip, but I can say with confidence that everything is a myth. The food is very good. The food is quite varied, for 7 days I have not repeated a single dish for breakfast, lunch and dinner. Everything is quite simple, but delicious. There is always tea, coffee only for breakfast, dried fruit compotes, yogurt, milk. There is always lemon for tea. 3 types of soup, 3 types of salads, 2 sauces (both very tasty, although simple), 3 side dishes, etc. The dishes changed every day. Baking, but we didn't eat because we were full. Fruits for lunch and dinner (figs, plums, oranges, apples, watermelon), to be honest, it was really necessary to fight for watermelon for dinner, it was snapped up very quickly. But, so that you understand, all dishes, including fruits, are periodically taken out as they end. Therefore, I advise you not to come at the beginning, but later, when the grandmothers and most of the children leave. There is no hype without them. There was no shortage of dishes, they wash them all the time. The dishes are really old and a little battered, but the hotel has 3 stars, so nothing critical. Perhaps bad reviews of food are written by those who rest for a long time. Then everything will really be boring, but we liked everything for a week, I attach a photo.
There was a coffee break, but we were at the sea at that time, and we didn't want to eat after breakfast. There was a grill too: French fries, wings, hot sandwiches, burgers. It was delicious, but unfortunately everything was cold. The bar served beer, wine, and chacha, but we're not drinkers, so I can't say anything. The juices were of 4 types, delicious, better than in our stores, in vain people write that they are diluted. They also gave out ice cream (fruit ice, but different) and sweet popcorn, there was no cotton wool. You can approach as much as you want, no one limits you. You can't take food out of the dining room, but we bypassed this rule by simply putting what we wanted in a container and in a purse, for example, when we went on an excursion or just fruits. No one stopped or searched.
The pool is warm, music is playing, but we have never swum in it, because there are a lot of children and bleach.
Regarding rotavirus: there were patients, mostly children, but only a few of them. We did not get sick, we followed basic preventive measures: hand washing, there is a sanitizer in the dining room, do not swallow water in the sea and pool, wash fruits from the market and shops before eating. People bought water in five liters to wash themselves, but we did it under the tap and everything is fine, you don't need to bring it to the point of absurdity.
There really won't be any drinking water in the room, but we bought a bottle of mineral water and we didn't even finish it during the whole vacation.
We went on an excursion to Lake Ritsa, the views are beautiful, but be prepared that the price in the price list is not the end. The additional expenses turned out to be more than the tour itself.
The hot water, lights and Wi-Fi in the hotel were on all the time and worked fine.
In general, the impressions of the vacation are only positive, there are disadvantages, but you can close your eyes to them and relax in peace. Do not forget that this is not Turkey and not 5 stars.
I recommend the hotel Russia. If I go to Abkhazia again, then only here. I hope my review will be useful to you, because when we read them, it became scary to drive, although everything turned out to be exactly the opposite. Have a good rest for everyone!
See original · Русский
13
3
November 6, 2024
We had a rest with the company at the Rossiya Hotel in the period from 10/19/2024 to 10/25/2024.
A tour package was purchased: all inclusive (three meals a day and a snack bar), drinks all day without restrictions, equipped beach, heated pool.
In fact, of course, everything is completely wrong. The pool is just icy, and at the same time the hotel staff said that it was warming up. There are no sun beds and equipped beach. We went to the reception, first they told us to ask the lifeguard, whom we never saw on the beach, then they told us that the season was closed and all tour operators were aware of this, the season was officially closed. Although the information desk lists the closing date of the season at the hotel on 01.11.2024. The receptionist promised to provide us with an official document, which we did not wait for. There are paid sun beds from the cafe on the beach, apparently the season has not been closed for them.
The food leaves much to be desired, just a dining room, the food is tasteless from the word at all. Rice porridges and so on are just cereals filled with water and milk, you can't even call it soup. The food is not updated, if you ate the first stream of tourists, it means there is no more cheese, you will get it only at an early breakfast, then finish what you have. During our entire stay, there was not a single normal soup, either cabbage soup or borscht of the same color and taste. There are always no appliances in the dining room, plastic forks were already given out in the middle of dinner. There is no baking, or rather it is brought, everything is disassembled and that's it. Food is a huge minus. As for the drinks, from those declared without restrictions, there were only concentrates, wine and chacha, beer was poured for exactly two hours at most, one barrel, then it ran out. There is no drinking water on the territory at all, even in the dining room, only to buy. The explanation about the lack of beer -no, we did not expect so many tourists, which is interesting - the package of services was sold at full cost. The hotel administration does not know what the occupancy rate of the hotel is and at the same time everyone goes in advance, buying tours. BUT they did not hear us, they continued to work with such a limited regime for tourists.
There is no animation there. There was one boy, turned on the speaker, conducted exercises and that's it, children in the nursery sometimes held master classes and that's it. There will be no music on the territory until you ask, even background music, they saved themselves with their speakers. Entertainment options include table tennis and billiards. Tennis without balls, if you want to play, buy it yourself)). And billiards is a broken cue, rewound with tape. For such a big name, the Grand Hotel Russia is even a bit shameful. Except for the reception and a small area between the pool and the hotel, there is nothing to do at all. The declared aqua aerobics never took place, because the animator did not get into the "Heated" pool).
The weather was different during our stay, from storms to sunny days. The hotel claims to operate on an all-inclusive system, but the conditions do not correspond to those stated and the quality leaves much to be desired.
We understand that this is Abkhazia and what kind of service can be here, but then sell real packages of services, and do not deceive tourists, while the hotel declares that the tour operator is aware, absolving itself of responsibility for the unreliability of the package of services sold. The conclusion is that I definitely don't want to go back.
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3
May 11
Indeed, the only advantage is the price.
Save as much as possible.
The air conditioner wasn't working in the room, and the towels were dirty. When contacting the reception staff to replace the towels, they received a threat in the form of a security call.
During the 4-day stay, no one changed the towels. I also had to get toilet paper.
The territory of the hotel is not large in cobblestones, everything is filled with cars. There's nowhere to sit in the evening. Three tables in the courtyard, which the residents occupied in the morning for the evening.
Animation for children was present, but there was only one animator! guy. Well done, he did his best.
The food is varied and delicious, the dining room level. As previously, the reviews pointed to beer, there was no such thing.
A special problem is the elevator :its workload and speed. It's not realistic to wait.
In short, there is a huge potential for such a large-scale hotel, but for some reason no one from the staff is interested in being more friendly and attentive to the guests.
Not everything is decided by the price!
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July 15, 2024
The hotel looks beautiful, everything inside is clean and shiny..but there are downsides to this fanatic.
1. Water. She's not there at all. Neither at the reception, nor in the rooms, nor in the dining room. Children can't drink tea with boiling water, they had to buy water at the store.
2. The elevator. The view from the balcony to the sea is of course wonderful, BUT how much we ride the elevator, or wait, and there are only 2 on 18 floors, sometimes the elevator broke down, and it was trash. One day can be deducted from our vacation if we sum up all the ascents and descents by elevator.
3. THE DINING ROOM. It's like a buffet, there must be a variety, everything is almost the same, one chicken, liver and cutlets. No pork or beef. The only fruits we saw were apples and oranges. Broth for dinner is generally g ... compote with a taste. Most of the food is not tasty from the word at all, I was only pleased with the curd casserole for breakfast and an omelet. The sweets they wrote about were not seen, nor eaten, only rolls. Salads can be seen, what's left is mixed (sour). In the evening, we took the children to eat in a cafe, or went to the store to buy at least something, but not to eat in the dining room!!!!
4. The toilet in the rooms, you can't get into the toilet (full people) because the toilet and sink, and the shower are tightly next to each other. Is it on the 15th floor? By 1 normal distance.
5. For everything, just to issue a fine here, the towel was frozen - a fine of 1000, bed linen is generally very expensive to wash.
6. Children's playground. 1 swing!!! There are so many children and 1. There is not enough bench in the season, some stand outside in the evening.
7. Sun beds and umbrellas. For today, July 11, there are only 5 umbrellas!!! This is the horror of the Lord!!! Make a canopy.
The hotel certainly looks good, but I'm not coming back here anymore!!!
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July 7, 2024
There are a lot of disadvantages. The staff is not attentive, does not seek to listen and help the vacationers of the hotel. There are no dishes in the dining room, there are constant queues. To eat, you need to complete a quest: find a plate, take a table and clear the queue.Everything is dirty. Everything always ends: there is never condensed milk for breakfast, there was a watermelon once for the whole week, and it ended right away, it feels like 2 watermelons were cut for the whole hotel. There are no pillows for an extra place, I had to sleep on my things in the room. There is no drinking water anywhere, elementary coolers could be installed through each floor. A cafe with beer and ice cream was promised from the site, there is nothing like this on the beach. The sunbeds are quickly disassembled, and it is impossible to take them out beyond 50 meters, the entire territory is divided. A small part of what happened is written here. Friends, thanks for the ruined vacation! I won't set foot on you anymore.
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March 3
A gorgeous room with a sea view on the 14th floor, super. The food has become worse than in the 23rd year, the choice of dishes is smaller and poorer, and everything is great if the weather whispers))) Plus, there's free beer, wine, and chacha at the bar. Not a word about it at the reception, thanks to the grannies.
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2
May 12
The hotel has a beautiful view of the sea. Delicious food, heated swimming pool on site. The sea is nearby in 2 minutes. Of the cons. There are few elevators for such a building. Either walk or wait for half an hour .
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July 22, 2024
We had a vacation with our family in the summer. The hotel is new. Everything is new. The staff is polite. But "all inclusive" is not so simple. If you did not have time to eat in the dining room, then this is your problem, especially if the child did not eat or overslept, then he will remain hungry until the next meal. They won't let you take food out of the dining room, not even buns. Maybe it's right, but my child hasn't eaten anything for the 5th day. In the evenings we go to the store to buy groceries, so that in the morning there would be something to eat. They cook well, there is a choice. However, this is not a Turkish buffet for you!Immediately prepare a first-aid kit, catch rotavirus, and maybe an intestinal infection easily. There are a lot of people, stuffy, elevators are constantly loaded. I've never seen the elevator washed. It's a shame that for such a sum of vouchers, they did not provide an additional place for a summer child, although they were ready to pay extra. Washing your clothes at your expense.
The sea is clean, the distance to the sea is 100-150 meters. For the first time, it was very scary to go out, because there are a lot of dogs, and then they got used to it. The animator for children is so-so.
If they want good reviews, they have to refine a lot. There is something to grow up for! The choice is yours, but it's no longer a foot here
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April 28
We stayed at this hotel in April. The pool was warm. The food was not very good in the dining room.from the high floors there is a beautiful view from the window. It's a long way from the highway, the beach is nearby
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May 28
A great place near the sea! There are a lot of adults! I wish I had a couple of elevators! There are long queues in the dining room, the food is not very tasty and monotonous
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June 3
Very nice hotel!The hotel is clean and tidy. The delicious food in the dining room. There is a clean swimming pool outside and the water is very warm.
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June 2
There are only 2 elevators on 18 floors. They take turns breaking down and then there's nothing to wait for... the food is worse than in a bad dining room, there are not enough appliances. Appeal to the hotel administration - Change the cook! And put the coffee machine on!
There are no sun beds on the beach, the administration says they are waiting for the season, and there are a lot of people in the hotel, but you have no umbrellas or sun beds. We went to the beaches in neighboring hotels, apparently the season has already started there, there are no problems with sun beds. We had a rest from 24.05 to 01.06.25
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December 26, 2024
We booked a hotel for the new year for 4 people for 4 nights, and today on 12/26/24 they told us that the hotel could not accept us because there were few rooms booked, they wanted to move us to other hotels in Apsny, which are located in the village or in Gagra , we had already been there , we did not like these options , we wanted to refuse, so it turns out we They still have to pay for the PPO 2400 number , but it's not clear why? I don't understand if the hotel will pay us for refusing to travel, we paid for everything on time, on time, I'm shocked by such hospitality. 🥺
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May 15, 2024
I am an experienced traveler, I had to stay in many hotels in different cities from 3* - 5* . There were nuances of solved problems everywhere. We decided to spend the holidays in Abkhazia from 09.05 - 12.05 at the Grand Hotel Russia, we ordered a reservation in October 2023. The four of us arrived, adult women, asked for a room with different beds.They asked later, the blanket is 2nd , n e t u....
It turns out that the rooms are for family, supposedly have 2 rooms. I can imagine what kind of rooms they are if we have a small one, one bed and a passage for the slender. Well, my friend and I are not overweight.
What kind of sanitary norms are these for friends, acquaintances to sleep on the same bed❓❓❓❗❗18 floors➖ only 2 elevators❓❗❗living on the 16th floor, they stood idle for 15-20 minutes. The elevators are crowded, people are "trying" to get inside, although the sign is 10 degrees. Occasionally they break down. About food, this is a separate "note". There are a lot of good products, but they DON'T KNOW HOW to cook❗❗❗ EVERYTHING IS COLD OR OVER-SALTED, OR UNDER-SALTED.If you can't get to the microwave, it's a queue.Often raw foods, I just took out potatoes, they are so appetizing, and in the end, the potatoes are half-cooked and cold, the pancakes too.
REPLACE THE CHEF, INCREASE THE STAFF, they do not have time.
The hotel is new, and there are so many imperfections. The yard is "bare", in the heat there is nowhere to hide from the sun at the main entrance.
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2
September 1, 2024
We rested from August 26 to September 1, the room was clean, but the bed linen was stained, the rooms were cleaned every day, buffet meals, everything is the same, the same thing every day, something is delicious, and something is not possible, especially pasta, always stuck together. There was no fish on the menu, which was very disappointing. The view from the balcony is of course gorgeous, we had a view of the sea, on the other side there was a view of the mountains, oh-very gorgeous. We also had a flight delay and we were not met by a transfer from the hotel, I was with two children, we had to order a taxi and go on our own, of course, no one reimbursed us for the losses, this is a very big minus. In general, I will definitely not go to this hotel anymore. The only advantages are that the sea is very close and the view is gorgeous. We lived on the 8th floor, we had to walk up all the time, because the elevator was always crowded, and one periodically broke down.
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4
June 12, 2024
He didn 't live himself . friends lived there . the impressions are great. The food is varied and delicious. The buffet. It's not far to the sea. The staff is very helpful and friendly. Aimed at vacationers.I got the exit doors mixed up . the guard politely showed the right one . He came up to me.. He saw that I was thinking.and the prices are not great at all . considering the buffet 3 times a day.
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7
August 18, 2024
We have just returned from vacation, stayed at the Grand Hotel Russia in Gudauta.
There are only positive reviews about the hotel,clean, delicious, there is a large selection of food,,,,But when you go to the beach you will be disappointed,the infrastructure is terrible,dirt, dogs, the smell of sewage is such that you will swim like in a garbage can, on a small territory of the coast rivers with waste flow directly into the sea,you have never swum before with such caution in the sea, so as not to catch the intestines, there is ruin and dirt all around, there are not enough sun beds on the beach, and there is no question of umbrellas at all, In short, I do not advise you to go, because you are not going to sit in a good hotel, but you also want a clean sea.Gudauta is not intended for a resort holiday, There are other places in Abkhazia with a gorgeous sea.I do not advise young people at all, longing,,,
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June 8, 2024
We are staying at this hotel from June 5th to 14th.
Minuses:
1. Food (in general, we are not starving, but it is clear that there is not enough staff and a little variety, adding a little bit would be ideal).
2. The problem with elevators (there are only 2 elevators, and there are a lot of people. Because of this, one or both elevators fail every day. Waiting for the elevator and getting to the 17th floor sometimes takes 30-40 minutes. We need some rules of use. Just put a person who would keep an eye on all this.
3. Drinking water is not allowed (honestly I don't understand what the problem is to buy some water).
Positive:
This is the hotel itself. The repair is excellent, the interior is clean. I've been to many hotels, to be honest, adding staff and correcting the cons (this is not a problem at all) will just gun the hotel. I put 5* for the price. For such a price, I expected much worse.
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June 21, 2024
Good day to all!I want to tell you about this hotel, I lived with the children on the 16th floor, everything is fine and the view is wonderful and the air,1 problem is that to go up and down, the elevator is always busy or broken, since there are two floors for the whole hotel18!!!!🤦2 the problem is the dining room, there is always a queue, then there are no cups, then forks,if it's all there, then there are no free tables, people swear who is stronger and more brazen is in chocolate,if you come later then there is not much to eat,3 the problem is a beach towel costs 500 rubles, but that's okay, they just don't exist!!! And it is forbidden to take a towel from the room to the beach!!! 4 the problem is on the beach, there are fifty sun beds and thirty umbrellas for 1000 people!!! And the only problem is that this hotel was built in the nineties!!!! But since the experts found defects cracks in the foundation!!!! Construction was suspended, but thirty years later, local oligarchs decided to restore this building and earn money from Russian tourists, anointed, tinted, poured concrete, hid all the defects and a bike!!! Think for yourself, decide for yourself.
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2
June 30, 2024
Many thanks to the hotel staff and the chefs! Everything is very tasty and beautifully cleaned from morning to evening. The staff is very hospitable and kind. The room was great, we had a sea view. The room is cleaned every day. Thank you to the kind and wonderful people of Abkhazia!!!
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May 19, 2023
We rested here on a voucher for a very small price, booked through a travel agency. The hotel is clean and modern. Magnificent sea view 100m from the hotel. The beach is pebbly. The room has all the amenities - hair dryer, TV, clothes dryer. At the reception, they took a warm blanket, a kettle and a heater separately (we were in the off-season, it was a little cold without it). The rooms were cleaned every day, we even asked to skip cleaning, because we didn't get so dirty. At the request, on the third day, our underwear was changed. In general, it seems like they would have changed it to the 4th. The dining room is on the 2nd floor. The buffet. Not 5 star food, but you could choose what to eat. Heated swimming pool on site, secured Parking, very polite service. On the 13th floor there is a beautiful maid Natasha. We also had excellent cleaning on the 18th floor. There is a lobby bar on the 1st floor in the lobby. The bartender is a very nice girl, she told us where to find something in the city. Those who need excursions are also on the 1st floor. The elevator only takes a long time to wait when there are a lot of people. We had a great rest
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May 12
Be prepared for the fact that none of your problems will be solved by the hotel administration. There is no customer orientation, just memorized phrases and empty promises. When booking, do not take the 2nd and 3rd floors - the rooms stink of sewage. The administration knows about the problem, they can't solve the problem, no one will move you to other floors!!! There are no balconies on the 3rd floor, please also take this into account when booking.
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August 17, 2024
We have been resting with the child for a week now. There are no complaints about the hotel. The staff is polite, the rooms are clean, everything is working properly. The food is excellent (buffet). The sea is very close. If you are too lazy to go to the sea, there is a swimming pool. I recommend you to rest
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1
September 14, 2024
The Grand Hotel Russia is located in a very small town, if you can call it that, Gudauta, which imposes certain specifics on the rest. The lack of evening life in the form of walks, passages to summer cafes, verandas, etc., since it is simply unsafe or these cafes do not exist at all, and also prevents you from reaching anything simply an incredible number of pesky dogs that will accompany you everywhere. Getting from the train station to the hotel will not be a problem, the average price is 300 rubles. When you are going to leave, make arrangements in advance, and knowing the locals, this is not a guarantee at all that they will come, because very optional people, and it is not always possible to find a taxi at the hotel. At the beginning, we were offered to call a taxi at the reception, but then they sent us to the guards at the entrance, who simply were not there. In the end, we somehow found a taxi to get there and not miss the train. And this is taking into account the fact that we agreed in advance with the local driver, and he just did not come and did not warn about it.
Now about the hotel. All the negative reviews that you will read are 100% true, you have seen for yourself, although you hoped that this was not the case. The elevator system is terribly processed, or rather it is not processed from the word at all. One elevator is constantly breaking down, beeping and giving errors. The other one rides the way he wants. Wait from 5 to 20 minutes, and it's a little difficult to climb to the 15th- 18th floor. We had to climb ourselves several times.
Our room was located on the 15th floor. The room itself is not bad, new, clean enough, without mold in the bathroom. The plumbing is new. But we got an extremely small room. Although the room was cleaned, it was reduced to replacing toilet paper and throwing garbage out of the bucket. No one wiped the plumbing, dust, bathroom floors, and there's nothing to say, they didn't wash at all during their stay. I was surprised when the maid asked: "what else do you need to do here?", except to vacuum and remove the garbage. It is possible that each floor is cleaned differently.
Canteen. In principle, the dishes are not bad, in my opinion, they are diverse, but the dishes have been in need of replacement for a long time, there are a lot of chips and cracks. There was always enough food for everyone, even if you come at the end of dinner. I was pleased that there are antiseptics for hands at the entrance. I want to warn you against harmful free drinks in the lobby bar. Beer is very diluted, sometimes sour and expired. It can be carried from one glass. Red and white wine are disgusting filth. Keep in mind, you can get very poisoned. The grill bar is not bad.
Because it is simply dangerous to go out into the city in the evening, and it is impossible to reach the sea, which is just around the corner, because of the huge packs of dogs and inadequate locals, you have to spend the evening on the territory of the hotel. The territory is extremely small, there are rocking benches, on which dogs either lie or are constantly occupied by drunken hotel guests. There are really a lot of drunks. The hotel's pool is closed at 8 p.m. From leisure, only diluted beer for lovers.
There are a lot of reviews written about this hotel and, unfortunately, most of them are negative, so think before you go here. If you love dogs and have no pretensions to comfort, then the rest is quite good.
P.S. rotavirus, unfortunately, is an integral part of the Abkhazian holiday not only in this hotel, but throughout Abkhazia. All sewage and sewage, rest assured, descend into the beautiful Black Sea.
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August 18, 2024
We have been vacationing since August 12, 2024. I'll start with the gate and finish with the number.
1. Parking on the territory of the hotel is a good plus, they release and launch at any time, but there is a minus, but this minus is for me personally, it's hot outside, the sun is frying, you can come up with and make canopies so that cars stand in the shade.
2. We settled in quickly, the reception service is excellent.
3. The elevator . It's a whole quest to get to your room. The elevators are overloaded, you have to wait 5-10 minutes and it's not a fact that you can leave. And if one of the elevators breaks down, then waiting for the elevator is delayed for 30 minutes . I had to walk and descend to the 18th floor a couple of times.
4. The dining room. Oh, it's something with something. If coming to the beginning of a meal is a horror, our people are let off the chain, grabbing everything in a row, pushing, swearing. We usually passed by the middle of a meal, and that whole adventure, I draw conclusions, they did not calculate the amount of food or do not make a reserve for a meal, my children personally tried fruits twice for the whole exhale, from three soups to choose from, some may no longer be, salad with a lot of seasoning, children they said it was acute for them. We went to buy fruits at the market about 7-8 minutes on foot.
5. The sea is very close on foot in less than a minute, the pool is warm, but even here there are disadvantages, umbrellas do not hold well, fly away from the wind in the pool, you have to put them in place yourself, a young man who sits by the pool sleeps most of the time.
6. The bar and additional food I put 4, why I put such an assessment, I will explain: the juice is probably a concentrate for children, either they dilute it too much with water that you drink only water, or they dilute it too sweet a little.and so the bar is great and wine and beer and popcorn and ice cream
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1
October 4, 2024
A good hotel, everything is beautiful and basically clean, after reading the reviews initially, I even wanted to cancel my reservation, but decided to take a chance. No one was sick with rotovirus with us, the food in the dining room is good, there is a choice, you will not be hungry), after breakfast at the bar you can have another snack with tea, coffee with a bun, after lunch, a grill bar, wings,fries,lula, hot sandwiches. In the dining room, the whole picture is spoiled by the vacationers themselves, who, as if they are eating for the last time, jostle, run to grab food, collect mountains of pie, which they naturally do not finish, then carry to the room, today they have already put a girl at the entrance and exit to the dining room, she does not allow anything to be taken out of the dining room. At the expense of the elevator, yes, you have to wait, the hotel is full, but you never waited more than 5 minutes) there were always enough sunbeds on the beach. Animators Yaroslav and Valeria here is a special thanks to you, how children and parents love them, open, kind people, to attract even the most shy). For adults there was zumba, strength training, yoga) the city itself is quiet, the people are all friendly)
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July 9, 2024
The hotel is normal for its price! The room is nice, there is a clean pool, but small. If you want to lie on the sun beds on the beach, then get up early, because the beach area for such a large hotel is small and at 9 o'clock, it's hard to find a free sunbed, if you are ready to lie on the pebbles, then there is plenty of free space! The food looks so-so, but you won't starve to death! Beer doesn't taste good to me from alcohol, I haven't tried wine in eggplants and chacha.
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June 20, 2024
We had a vacation with our family in late May, early June 2024. In general, everything is fine, the food is very decent, there is plenty to choose from. It takes 3 minutes to walk to the sea, slowly. The center of Gudauta is a 15-minute walk away. We rested in a two-room room, with two bathrooms, just great. Of the disadvantages, it is worth noting that we had to wait a long time for an elevator, there are only two of them on 18 floors, we often walked, but however it is useful! In general, I will rate our stay at this hotel on a solid four.
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