Grand Hotel Russia
641 review
October 24, 2022
Of the advantages:
- fresh renovation
- mostly polite and helpful staff
- close to the sea and the beach
- wifi
- good lunch boxes
- there is a nice landscaped park nearby
- clean beach
- relatively inexpensive
- beautiful nature
Cons:
- rotavirus (the problem of the whole of Abkhazia)
- elevator!!!
- tasteless food (the problem of the whole of Gudauta)
- little entertainment, lack of service and undeveloped infrastructure (also the problem of the whole of Gudauta)
- linen is changed on request
- buildings destroyed by the war
In general, it is normal for an inexperienced tourist and for those who do not know how to lose weight.
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17
2
August 11, 2023
We had a family vacation (2 adults, 2 children) from July 30 to August 5.
The food is acceptable in principle, at first I even liked it (until they caught rotavirus). The food was quite varied, there were porridges, soups, and salads. From drinks tea, coffee drink in the morning, at lunch and for dinner 2 types of compotes. You won't stay hungry. Sometimes they ran out of glasses or bread, for example, but everything was brought quickly. Apples, oranges and very tasty watermelons are made of fruits. The disadvantage of the dining room is too loud and monotonous music.
The service is far from up to par! They always sit at the reception with dissatisfied faces. Of course, they answer the questions, but with the look as if they were already pretty tired of us, from the very first day... There was animation for both adults and children (yoga, pool games and regular ones, disco), but we didn't participate much.
The rooms are normal. Not very spacious, but cozy. The renovation is fresh. I was not satisfied with the 2-bedroom bed, which turned out to be made up of two 1.5 bedrooms. We were 2 adults and 1 child sleeping in threesomes, I was unlucky enough to sleep in the middle, it was very uncomfortable. The eldest daughter slept separately on a cot. There is no glass for brushes in the bathroom, and there is no shelf for shower gel and shampoo in the shower either. The toilet paper holder is constantly falling apart. The trash bucket is very small (for a family of 4 people). There was a dryer on the balcony, often things were blown away by the wind, because there were no clothespins.
We lived on the 4th floor. At first they tried to get on the elevator, but it's either very long, or the elevator comes full.
The view from the room looks like the sea, but you can see the terrible black roof of the lower floor, on which cigarette butts, fruit bones, bottle caps and similar troubles are lying around.
There is no cleaning in the room, only the garbage was taken out every day and vacuumed once in 7 days. On the second day of the stay, the youngest child began vomiting, some of the linen, carpet, towels were stained. We were told to wash and wash it yourself, the maid will come tomorrow and pick it up. They gave out only linen instead of dirty and a rag)) The child and dad were sent by taxi to a local hospital for a drip for 1.5 thousand rubles. As it turned out, there were 5 more children in the hospital, all from different hotels, so most likely the infection spreads by sea... Locals and taxi drivers say that they have such a problem every year in August. As it turned out, we were not alone on our floor in the hotel. I think this infection has caught most vacationers, especially if they came with children. That same night, I started vomiting too. The next day, the eldest daughter had a birthday, which of course was ruined. My husband also threw up at night. A nightmare of course! No disinfection was even carried out in the room!
The pool is normal, there were always places and umbrellas too. Two depths for children and for adults. The water is warm. In the evening, the backlight. Among the disadvantages are slippery tiles at the entrance to the pool and dangerous steps at the bottom.
The territory itself is poorly landscaped, the plants are dead, the palm trees are drooping, the trash is too close and stinks, there are barrels nearby in which something is constantly burning. The smells are not pleasant. Stray dogs walk around the hotel, as well as throughout the city. At least they're not aggressive... Besides dogs, there are cows and roosters in the city)
There is a park within a 5-minute walk, which we found only on the last day. It's not big, but it will suit children for a change, there is dense vegetation and shade, you can hide from the heat. About a kilometer away there is another park, there is a Ferris wheel, all sorts of swings, a large memorial in the form of a real ship with sails, the children liked it.
There is a market nearby, there are many local wines, cognacs, fruits and other goods.
The beach is pebbly, special slippers are needed, otherwise it is very unpleasant to enter. There are few sun beds and everyone is constantly busy, people occupy them in the morning, put towels on top of pebbles and that's it - the sunbed is occupied! The water is warm, clean in terms of transparency, but, as I have already written, there are some bacilli floating in it.
Sightseeing tours are offered near the hotel, but we haven't been anywhere since we were sick... We only went to the water park in Gagra, because there is no entertainment for children in Gudauta.
As a result, we liked the nature, the warm sea, the sun, the locals, who, unlike the hotel staff, turned out to be very good-natured, sociable and hospitable. I liked the tranquility of Gudauta and the sparseness. Maybe we'll go back there someday, but definitely not to this hotel!
And yes, this hotel does not reach 3*! During the week, we never changed the linen and towels and vacuumed only once!
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10
February 1
We stayed at this hotel in June 2024.I didn't like it, I don't recommend it to anyone. The hotel is large and beautiful in appearance and that's where it ends. I'll start with the room, thank God we got on the third floor. The hotel has 18 floors. Of course, there are probably beautiful views of the sea and mountains from above. But when people stand for 20 minutes every time. To go up to the floors, all the charm disappears immediately. People even had to climb on foot. There is a big problem with elevators. The room is not large, one bed for two, two girls, one duvet cover for two. The bed doesn't move apart. There is no beach as such. There are very few sun loungers for such a huge hotel. People run to borrow at five in the morning. We were settling down on the pebbles. No one cleans up the garbage. In a row. The stinky river flows from the hotel and flows into the sea. So much for rotavirus. An ambulance constantly arrived and took away sick children and adults. In the dining room, if you don't hurry up, you will eat on the windowsill, there are not enough tables. The food is usually the same, for those who don't care what they eat. The fruits were only apples and oranges, finely chopped.There is no entertainment from this village. There are a lot of abandoned houses. There is no place to walk, it is very boring. There is a good park not far away, that's where we went for a walk. There is nothing on the territory. Gagra and Sukhum are very far away, you won't hit them. Of course, nature is gorgeous.But then there is complete devastation. Never to Abkhazia again.The star is only for nature.
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9
3
November 19
A gorgeous room with a sea view on the 14th floor, super. The food has become worse than in 23, the choice of dishes is smaller and scantier, and everything is great if the weather whispers)))
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June 2
We rested from 20.05 to 30.05.The food is not delicious, the same thing, constantly cold! The dishes are not signed, you need to smell and guess for yourself what's there, by the way, everyone did it. The room is clean but small! Three-person service, broken dishes, dirty trays, zero entertainment, as if there were no children, the beach is dirty, there are more dogs than people! There are two elevators to such a hotel, you can wait 30 minutes! So who is going to go, think about it, this is an honest review!
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3
2
August 17, 2023
It was in July 2023. Very good rooms (standard). Double bed, bedside tables , TV, shared bathroom. I took it with a view of the sea and did not want it because the view of the mountains was not very good, constantly in the clouds. The sea is nearby, the hotel has Tunisia 2 tables, Billiards 2 tables. Swimming pool. Food: buffet, but the food is not very good, but there is no dispute about tastes. In general, a good hotel. The only one who has an elevator at mealtimes, and there are 2 of them there, you have to wait well, or take the stairs.
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4
June 16
2 elevators with 18 floors and more than 1000 rooms, one is constantly broken, the 10th floor was indicated in the ticket, and they settled on 18, without regrets. There are no plates at lunch, the pillow is like a handkerchief, alcohol is swill, wi-fi is no more foot here.
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2
July 27
We had a rest in this hotel from 07/20/2024 to 08/03/2024, three children of 13 years old Cons of this hotel , the elevator does not work all the time , if 20 people work especially at lunch , or even more 🤔 there are only 2 passenger elevators on the 18 floors of the hotel, so if it rains outside, Electricity is turned off ⚡ we had disabled from 01 a.m. to 08 :45 a.m. The hotel staff also states that you will have a change of linen on the 5th day of your stay. Not True!!! I came to the 7th , and I couldn 't achieve it , it 's not clear what the problem is . ❔ The hotel is also teeming with rotavirus , the child was taken on ivs! The service,, is missing 🚫 from the word at all !!! 😑😑Lobby Bar , beer and wine are constantly running out, not their production at all, but from an incomprehensible five-liter bottle!! For lunch, if you do not find a chair later, you will eat standing up , I do not recommend the terrible smell of sewage near the hotel river where the sewage treatment plants drain 👎
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2
May 21, 2023
It was in May. The price was unprecedentedly low (500 rubles. per person- all inclusive 2023), for this price everything is just perfect. The hotel is almost new - everything is clean and fresh, the food is not bad. The only disadvantage that cannot be fixed is the small number of elevators, they are very lacking. It is very unpleasant to wait a long, long time for the elevator, and when you wait you can't enter because there is no place in it.
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6
July 27
Difficult experiences. The audibility is terrible. The building stood unfinished for 30 years, and in 9 months it was turned into a hotel. Everything seems to be there, a swimming pool, a dining room...but on the very first day, the rotovirus was seized (((
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3
June 4, 2023
For those who vacationed in the Turkish top five, they may not like it, but taking into account the prices. (which is now) and that this is our hotel, the hotel is great. Everything is new, the rooms are new, the food will not stay hungry, without frills, but they are very well fed, it happens that some dish did not work out, but since the buffet, you can take another one. Tea is not always brewed, as the water does not have time to heat up. The staff tries hard, sometimes they run out of plates, spoons, forks...but after a short time, everything will appear. But people are trash... some eat as if they are not in themselves, others leave the mountains that they pile up uneaten. And the cherries on the cake, the ones that stuff the bags with food, are just a disgrace. Until cockroaches and other animals appear all over the hotel, it is necessary to prohibit taking out food. The feeling is that when these people leave the hotel, they will take a suitcase of food and everything they can steal with them... I don't even know who is worse than those who drag with them or those who leave full plates, but it is disgusting from both of them... But, it's the people who are the problem, not the hotel. But, there is a nuance of the hotel: there are two elevators, but they do not really cope with the flow of people....but there is a staircase with a good view of the city. Another nuance is the heated pool, it is like the weather, if it is cool in it, it is also cool, and if it is hot in it normally, still the temperature in the pool should, at least according to the weather, be regulated. Sometimes there is no sun, but there is no rain, you can go to the pool, but it is cold. But considering the price that is today, the hotel is excellent. The price is quality, consistent.
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13
5
June 27, 2023
The pool is clean, the food is fresh but monotonous, the rooms are excellent, cleaning is daily. The beach is close, there are not many people.
The entire territory of the hotel is improved.
The hotel does not provide water, the locals claim that you can drink from the tap. We didn't take the risk, we bought across the street at the store.
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3
June 12, 2023
The food is simple, but delicious. There are no desserts. The rooms are clean. Fresh renovation. Nice interior. The staff is friendly. There is a swimming pool on site. The beach is not far from 300 meters. Well, it's a 2-minute walk. There is also a small minus. Elevators. It's a very long wait. The room has a refrigerator, shower, toilet, TV, air conditioning.
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3
4
February 19
We were here for a week in the first half of October. Considering the cost of the tour (8700 for two people- there was a special offer), there are no questions to the hotel.The hotel is new, the room has a stunning sea view, the staff is friendly, the food is like in the dining room. There is nothing to do in Gudauta itself, from the word "absolutely ".
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July 28, 2023
The hotel is new, the rooms are without frills, the usual size,new,the bed with a good mattress, the girls at the reception are adequate, they try to help if possible. The food is terrible, the crowd, the queues, everything ends periodically:napkins, glasses,forks,sugar:(. However, there were fruits from the bottom of my heart - very tasty watermelons, peaches, nectarines. The room was not cleaned once in 10 days, once they were forced to change the bed linen!! The beach is large, small pebbles, the sea is relatively clean, but for some reason there is an unpleasant smell in the buoy area. There are catastrophically few sun beds and umbrellas!!! There is a queue for them from 6-7 in the morning, but you can take them for a fee from another hotel, although there are no umbrellas. The pool is beautiful, but we didn't swim, we were afraid of rotavirus. In general, the hotel is for 3.
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4
1
July 25, 2023
We are resting in the hotel now, the hotel is really clean, the rooms are renovated. But there are HUGE disadvantages: the first is the lack of drinking water, there is no drinking water in the entire hotel, only in the lobby bar for a fee, there are no elementary coolers, even in the dining room there is no drinking water. If you want to drink, go to the store. And this is in a huge hotel, many are vacationing with children. It was the first time I came across such a thing - they let me go to the sea - and we ask for something
The second is the attitude of the staff towards the guests. After I found no water in the hotel, I went to the reception to clarify the situation, a young lady came out to me, and with bulging eyes shouted - drink tap water - we drink. When I asked her to introduce herself, she said that she was the deputy manager of the hotel, but she did not give her last name or first name - the badge was missing. To say that I had a shock is not to say anything. There is an outbreak of rotovirus in the area, there are a lot of sick people in the hotel, there are reminders everywhere on prevention, and in them the first points are - do not drink running water - and here a hotel employee - drink tap water. This is an indicator of the attitude towards the guests. During our vacation - we had a birthday, I went to the reception to clarify if there was a greeting from the hotel, they answered me - yes, we bring a fruit plate to the room as a compliment from the hotel. it would have been better if they had said that they did not have congratulations - they brought a salad bowl with cream, which the guests did not finish during dinner. It was disgusting and disgusting, the attitude, like to pigs, In the morning we returned this vase to the reception, let the staff treat themselves. The feeling that we are interfering with the staff, they made us happy, and we are asking for something. There is no animation.
I advise you to weigh everything well before you come here.
We had a rest for less money, but the attitude of the staff was different.
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6
July 8
The hotel is nice and new. I liked everything very much. If you like a relaxing holiday, then you should go there.
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3
May 11
The food is just tin , to eat just to not be hungry ! Napkins that is , that is not ! Most of the plates are chipped ! The room is nice and clean with a balcony overlooking the mountains, the 17th floor was impressive! The reception service is good at the bar constantly with a dissatisfied face and a rude answer to the visitors' question! The cleanliness in the rooms is good, the dining room is not impressive! There is no beach! The pool is cool !
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4
September 5
Nice clean hotel, all inclusive! The buffet table-at first it was delicious, but then nothing came up. We went to the Veranda cafe.
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July 27, 2023
We had a rest in the middle of July. I want to start by saying that the hotel itself is very good, but the location is unfortunate. Gudauta is not the best place for such a hotel.
One of the advantages is a clean and beautiful hotel, the rooms are fresh, the towels and linen are snow-white. The food is tolerable - by the end of the rest you don't want to eat anymore. We ate in a cafe, but it's not tasty for us there either. But it's a matter of taste.
They did not dive, water from the sea did not get into their mouths, but their stomachs ached on the 5th day of rest, most likely local water (purchased) is not suitable and food is also prepared from it.
I want to feel the smell of the sea and the sound of the surf, instead of the smell of the channel and the frogs that do not stop talking around the clock. The kanalya river flows out next to the hotel (a drain pipe goes out of each house into the river) that's where the rotaviruses come from.. From the balcony you can see a spot that merges and goes out to sea towards the beach.. I recommend going to the beach on the right with a gate.
There are no cypresses, palm trees, flowers, greenery and mountains far away, unlike Gagra and Athos. The view from the balcony opens onto the old scary houses
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9
2
May 15
The hotel is great.The service is on the level.The food is good, the pool is warm, I would like the animations to be longer.And everything else is fine.And there are a lot of people in the elevator queue during the season.Two elevators are not enough for such a building.
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1
November 1, 2023
A great place, everything is cleanly cleaned, well cooked, everything was pleasant, we had a family vacation in October! The only thing you need is a playground for sure! We will definitely come again!
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1
October 30, 2023
We visited this hotel at the end of October 2023.
The room is clean, the renovation is fresh.
Our room was with a sea view, if you want a better view of it, it's better to take it from the 5th floor and above.
The staff is friendly in principle.
Excursions are offered everywhere nearby)
The sea is literally 3 minutes away,but in the season I would not dare to go there, most likely there is nowhere to fall.
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1
3
October 8
A good hotel for Abkhazia, not bad food, but there are also disadvantages: queues for the elevator, small pillows, economy rooms are very small.
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1
December 11
We were in October, the pool is not heated, although they promised that they would heat it, the rooms are cold, the air conditioning does not work for heating. Drafts, I wish the room was warm when you come in from the damp.
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July 22, 2023
Information from the website:"The twenty-storey hotel building stands on one of the main streets of the city — Geroyev Avenue. The extensive housing stock includes 265 rooms of different comfort categories.The hotel building was built in 1989 and renovated in 2022. Today, guests are offered accommodation in modern and stylish rooms, buffet meals,..equipped with sun loungers and umbrellas, the beach is 100 meters away."
In fact: Twenty floors, 265 TWO/Triple rooms. We get an average of 530/600 vacationers and ONLY TWO (!!) TWO!!! THE ELEVATOR. Add to this the frequent power outages - the picture is depressing.
Rooms: all rooms have ONE double bed. Therefore, whoever you come with, you will sleep together. The rooms are very small and cramped.
Nutrition: not only that, there is no variety: It's been the same for ten days. So the quality is DISGUSTING. The child was poisoned on the second day - vomiting and diarrhea for 4 days. Every SECOND vacationer experienced the same symptoms. Eating in the dining room should be extremely careful.
Staff: obviously tired. On the very first day, I contacted the fact that the hair dryer does not work in the room - in 10 days, no one fixed / changed the hair dryer. Linen is changed only after 5 days. Cleaning - the maid vacuums and wipes the floor in the shower. That's all.
Equipment: for whatever period you arrive, shampoo and gel SAMPLES are waiting for you. All. If you want hygiene, provide for yourself.
Pool: shallow. Not deep. Little. Boring.
Beach: tears!!! There are only 20 tourists for such a number(!!!) Twenty umbrellas and 50 deck chairs!!! EVERYTHING!! The beach is small. Not cleaned. Uneven. It's generally terrible after the storm. But that's not the main problem. There are packs of WILD DOGS on the beach! And although they are not aggressive, it is not pleasant. If you are not sitting on a chaise longue, but on a pebble - after leaving the sea you will not be able to use your blanket - there will be a dog lying there. And it is very problematic to drive her away. In addition, the water is dirty, it is covered with a thin layer of oil / gasoline / petroleum products from the engines of private boats that have settled on this beach (all kinds of "bananas", boats, jet skis). For comparison: 150-200 meters further away is the beach of another hotel, so there is always a caretaker who CLEANS the beach, chases away not only dogs and boaters, but also gently expels outsiders.
Bottom line: I DO NOT ADVISE against the word at all.
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17
October 31, 2023
We had a rest with my wife, I really liked it. The hotel is very clean and bright. The kitchen is simple, but delicious. At least three courses of the first and three of the second for lunch and dinner. Breakfast is without the first, but porridge and second courses are offered.
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1
July 31, 2023
The hotel is good, everything is close, BUT I am writing a review only for the sake of two disadvantages. Do something with your food at the hotel. We rested from 07/21/23 - 07/28/23 this is some kind of HORROR, the whole hotel was vomiting from your food, all the children were sick of watermelons, all the food is spicy (apparently the sharpness is specially made so that the taste buds do not feel rotten). People take a lot of food, their eyes run away, and then they throw it in the trash and apparently then the chefs take it out of the trash and put it back on the Buffet. It was not a vacation, but "hugging" with the toilet all week!! You might think that there is an adaptation to such a climate and therefore it makes you sick, but children and adults vomit at every step ... by the pool, in the dining room, etc. Do something with food and the hotel will have no complaints, everything is fine, except this one. And here's another thing, put coolers on the floors, there is not enough water, we asked for a kettle in the room, they gave it to us, but it smelled very strongly of bleach and it did not come out in any way..if the coolers were standing, it would make it easier for everyone to stay at the hotel. Thank you.
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8
1
August 22, 2023
The hotel has a lot of ADVANTAGES, but there are also disadvantages. The food is delicious and varied. It is a pity that there was no soap when checking into the room. Great view of the mountains and the sea. A comfortable mattress, but extremely small pillows. Parking is available on site. Wishes: add a cooler to the territory, a shelf for hygiene products in the shower.
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1
1
July 5, 2023
Good afternoon, we are here now, leaving on July 8, 2023. The hotel, as they say in the reviews, is new and clean. We have a room on the sea. There is a balcony, but it is scary. The floor is uneven and the grate makes my head spin when I look down. The elevators are really a problem. We live on the 7th floor, we walk, we rarely wait. There is a swimming pool, and there are always a lot of people on it, animation. This is a big plus. The beach is 2-3 minutes away, there are few sun beds and umbrellas for such a large hotel. The territory is not fenced in any way. We didn't have enough sunbed in 5 days. They have been occupied since 6-7. The dining room is normal, there are few tables, but it is designed for a stream, not for simultaneous visits. The food is ordinary, you can eat. But they put adjika and spices, garlic everywhere. Sometimes they salt a lot. Well, it's quite possible to eat this way. There is no soap dispensers and paper towels in the toilet next to the dining room. Soap is put from an ordinary bottle, and then it does not always happen. I washed my hands and wiped them on myself. As it is, they have signs warning rotavirus everywhere. That's how they fight him. My daughter was vomiting last night, it all started at night, so we stained the bed linen. At night I went down to the reception and asked for a basin, I say the child is small, sick. They didn't help me in any way, they told me to wait for the morning. And the basin will be given, and the linen will be replaced. It's already 11 a.m. the laundry hasn't been brought, I went and reminded the maid. She referred to a broken elevator. She told me to wash the ruined linen so that it would be spotless. I took a basin from a neighbor and washed it, I have only baby soap from chemistry. There is no service here, they think about you at the very last moment. It so overshadowed the trip and the overall impression. The room was cleaned once from the 1st to the 5th, towels have not been changed yet. Shampoo and gel are applied once. The garbage was only cleaned 2 times during this time. The maids take all the remarks with hostility, start arguing. Today, 2 elevators broke down, the lights were turned off during the day. I read that there seems to be a medical worker, but they didn't tell me anything about it at the reception yesterday.
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12
November 2, 2022
Everything is for 4+, everything has been written about the elevators, the food is in the assortment and delicious, my respects to the chefs) the rooms are good, in my opinion it is better to choose higher floors-we had a more panoramic view of the sea, it was gorgeous))we went to the beach right after breakfast, so there were no problems, but those who like to sleep either sit on the pebbles, or after 12 in the heat. They did not get rid of dysentery, they cleared up with a bang, the conclusion is: swim without dipping your head and with your mouth closed, because sewage flows straight into the sea. It's a little dirty on the street, I haven't seen a single janitor in 10 days. But! the people are very friendly to tourists in principle. I recommend visiting the feast.
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8
6
July 14, 2023
Grand Hotel Russia is an 18-storey new building with two small frequently broken elevators, The food is varied - there is no distribution of visits in shifts, there is not enough space at lunch (all tables are occupied), the rooms are cozy, there is no kettle, decanter, there are no coolers with water in the hotel, the rooms are cleaned efficiently and every day, the staff friendly and responsive , a beach without a toilet, 70 sun beds and slightly fewer umbrellas are equipped for 900 people, behind which the queue is dismantled at 7:30 at 8:00, a more cozy urban fenced beach is located nearby where a sunbed costs 250 rubles, showers, shady canopies, a park with benches, cafes, a toilet (photo with trees)
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3
October 20, 2023
Super hotel! We had a rest in Abkhazia for the first time. Responsive people and staff. The hotel is brand new and it pleases. There is a great park nearby. The most important thing is an incomparable warm clean sea.
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1
3
July 24, 2023
We stayed at this hotel for 9 days.
Positive:
+ dining room (the food was very tasty, you didn't always get goodies, such as plums, oranges, but it's not scary)
+room with sea view
+absolutely clean everywhere (clean, wash, sweep)
+ swimming pool (there were not enough sun beds, but there was enough place to lie on your bedspread)
+ on the way to the sea sits a girl Victoria, who offers excursions (very nice, kind, responsive)
+good bartenders
+conder
Cons:
-elevator (we lived on the 18th floor, and to get to our floor we had to wait 15-20 minutes for the elevator. Sometimes it happened that the elevators were broken and I had to walk to the 18th floor)
- on the 7th day of our stay, we still dried ourselves with dirty towels and did not sleep in clean pastel linen, because they do not have their own laundry and do not have enough linen to change. Although at the entrance they said that they change the bed linen for the 4th day)
- following from the previous minus, I move to another minus, there are no washing machines in the hotel because you can't wash things, they give you a basin and wash them manually
-there are few shelves for clothes , there are no cup holders for brushes in the cleaning
room - there are few sunbeds on the beach
- no entertainment activities
-no water cooler (there is no water carafe in the room)
-Parking may be occupied
- the cook who stands by the pool cooks only pork
Recommendations from me: take with you a cloth for washing floors and dust (since the room is not cleaned, only vacuumed), powder for washing clothes
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1
August 22, 2023
We had a vacation in July 2023 with a family with 3 children. Great hotel, everything is clean, everything is new in the rooms. The food is fine, the menu is like in the dining room. We didn't go hungry. The private pool at the hotel is wonderful! Clean, good. I recommend the hotel. We'll be back in October!
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4
2
August 31
This resort is designed for dog breeders, dozens of stray dirty dogs walk around, barking at night. Dog lovers really liked it! You can even take a dog to your room for free.
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2
2
September 11
The hotel is new. It is conveniently located. There is one disadvantage. It's an elevator. Two pieces for 800 people is very small.
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September 18, 2023
Nice hotel, while everything is still new. As we have already written, there are small problems with elevators, you have to wait a long time. The food is good, you won't stay hungry, but somehow all this is served, that you don't want to go there once again, I've been to many places, I worked as a cook in the dining room, but somehow it's not cozy here. There are few umbrellas and sun beds on the beach, although over time I think this will be fixed, lying on the pebbles is also fine, although an umbrella would not hurt and a toilet would be organized on the beach, although I doubt that it would be clean, people are not in a hurry to do anything to improve convenience. The people themselves are responsive, but this is how you behave yourself, they always poured too much or gave me fruit at the market. Everything was fine, despite the fact that our company had been poisoned, you don't even know where you'll catch it. Everything is beautiful, everything is fine, but I probably wouldn't go again (this is my opinion)
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June 12
06/04/2024 we arrived at this hotel, we have never seen anything worse. The food is terrible, the same thing every day, the dishes are poorly washed, very hungry people gather in the dining room, rowing everything in a row. Elevators are constantly breaking down, you can stand for 20 minutes to leave. The air conditioner broke down in the room, they came to stand, pressed the buttons, did nothing and left. It says on the beach that there are umbrellas, but there are none at all, we went to the children's paid beach. Anywhere but here.
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October 16, 2023
We had a rest at the grand hotel at the end of September. Nice, cozy and clean rooms, polite maids, always ready to help. Only there was a problem with the elevators - there are two of them for the whole hotel. There was always a queue. It was good that we lived on the 6th floor and could climb on foot.
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October 28
Rude staff. The food is completely monotonous, they came out of season and then there was no food left and no places at the table. The price is certainly good, but I wouldn't go here in the summer
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November 30, 2023
We visited the hotel in October 2023. The hotel is clean and new. The rooms are good. We chose for October with a swimming pool, but for 10 days we never took a swim, it was not heated, although it is indicated that it is heated.the beach is not bad with large stones, but the sunbeds were fastened, under the chain, a small number were free, but they were always occupied. The dining room is large, the food selection is not bad. There was a sign in the lobby neatly ROTOVIRUS and many of the hotels were sick.
The location of the hotel is good. The rooms are cleaned daily, linen is changed frequently.
We had a good rest at the hotel.
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August 27, 2023
The hotel is new and beautiful. The tallest building in Gudauta. The view from the room is on the one side of the sea (for an additional fee when buying a tour), on the other side of the mountains and the city. The sea is close and clear. There are no more advantages. It takes about 1 -1.5 hours to drive from the border. Minuses: 1. The problem with the elevator. Waiting during rush hour for 20 minutes or more. Until you wait for him, and then until you get to your floor, it will take 20-30 minutes.
2. A terrible rotavirus is walking around the hotel (diarrhea, vomiting, high fever). It is impossible to go to the sea, especially to go on an excursion. You're sitting in the room like you're tied to the toilet. All adults and children.
3. City dogs walk freely on the territory of the hotel. The guards don't kick them out. When we were there, one of the dogs barked and scared a little girl. They start barking around three in the morning. And even with the window closed (this is the side facing the mountains and the city), it can already wake up.
4. The dishes are very poorly washed, there are a lot of chipped plates. Tea bags just don't brew. There is no tea for lunch and dinner, only compote. The food is monotonous.
5. The road to the sea goes along the fence, where there are containers with garbage from the hotel. The smell in the 30-degree heat is terrible.
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September 26, 2023
26.09.23. We are currently here. The hotel is not bad, the rooms are clean, cleaned. But in the dining room, every time there is a hunt for food, there are not enough tables, appliances, if you come a little later, there may not be enough certain dishes (naturally delicious) The beach is a separate story, sun beds and umbrellas are occupied from six in the morning they are sorely lacking. Dear hotel manager, please clean up the kitchen and the beach, these two factors have spoiled the impression of your hotel. All the best and prosperity.
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June 13
Overall, the hotel is not bad. But!The bed linen and towels were not changed during our stay. At the time of eviction, they issued a not small fine for stains!!!!!And other flaws in the room (a crack on the mirror and the lack of a hanger) that HAVE ALREADY BEEN!The impression is ruined.When visiting, carefully inspect the room and require regular linen replacement.
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September 7, 2022
A wonderful hotel. Quiet, cozy. The rooms are bright and new. The staff is in the office. cleaning every day. Towels and linen are changed every 3. Meals for 4+ (purely sanatorium, but fresh and delicious) there is a bar, a private clean beach with sun beds and umbrellas. The most important thing is an absolutely unreal, beautiful corner of Abkhazia. If you go to Abkhazia with the children or enjoy each other ( like our honeymoon) Then this way. Hang out not here)
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June 4, 2023
An amazing hotel! The room is clean, the wifi works well. Food is generally fire! The staff is friendly and courteous. I was pleased with the heated pool. The sea is 2 minutes from the hotel. We had a great rest! We will come again)))
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May 18, 2023
Positive : The hotel is beautiful and new. They feed for slaughter, bring +5kg safely 😃 they clean the room every day, toilet paper, soap, shampoo, gel - they give everything out. The view from the room to the sea is beautiful, but the mountains are also beautiful. The staff is good, the medical office is present. The pool is warm in the month of May, children do not climb out.
Cons : only one, the elevator often breaks down, because of this you have to walk, the elevator may not work all day, and once 5 and 15 floors are not easy to climb (there are 18 floors in total)
In general, I recommend the hotel, and I will come back here again☺️
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August 1
Probably, the positive reviews are written by those shots that do not leave the pool with beer all day. The hotel is terrible. Below are the points.
1. Administrators. They just don't care about the guests. We are not ready to help even for money, we have to approach 10 times to remind you of the problems. My key jammed endlessly, I had to redo it 4 times. They couldn't open the door for me right away. I came to check in earlier: I asked for money at the price to check in earlier: they refused. What is the question? Why couldn't I send a cleaner to my room and clean it right away? Instead, they pickled all the visitors until exactly 14.00. I ran out of soap: they didn't bring it to me, just the cleaner came to the room after 6 hours and I asked her. I have never met worse administrators ANYWHERE . The cleaner came to me without waiting for the door to open while I was in the toilet, and to my: do not come to me without knocking, she answered: Well, I'm not a man. What kind of service?)
2. Dining room. This is the main trash. 3 small islands with food for 18 floors of guests. Are you okay? Queues that I have never seen on any buffet table either in Russia or abroad. The food is terrible, everything is cold and undercooked. There is no choice . It's the same thing every day. THERE is NO coffee. You can buy indistinct slush in a bar for 100 rubles. And that's it) who is looking for more or less coffee in Gudauta: cafe Veranda near the beach from the hotel
3. Elevators. Words to God, I lived on the 1st floor, people stand and wait for them for 20 minutes.2 on 18(!) floors
4. Children. It's a terrible hotel with a bunch of kids. If you are a childfree or want peace: avoid this hotel. The contingent is so-so.
5. The territory of the hotel: it is not there. Crowds of people and nowhere to sit. The pool is small with a bunch of screaming kids. It's the same story on the beach. There are few sunbeds that people themselves pull apart at 8 a.m. almost with a fight. I have never seen such squalor anywhere and I will not see it. The contingent of people in the photo attached, all with beer from 10.00 and all the way
6. There is no drinking water in the bar and in the hotel. Only for money.
7. The rooms are new and clean, it is clear that there was a renovation, this is a plus. There is no liquid soap, they give out small pieces, so bring soap from home
8. If you feel sick from eating in the dining room and dirty broken dishes: at 8.00 you will not be able to have breakfast anywhere in this village, ALL establishments are closed except pharmacies, and start working from 10.00 and later.
9. The entry into the sea is sharp, there is no shallow water at all, because all the children crowd the shore and have to swim to a depth so as not to wallow with other people's screaming children, who are everywhere in Abkhazia and on all excursions.
In order not to stay in this terrible hotel, I recommend going to the mountains: an excursion of 7 lakes, the incredible Caucasus will be remembered by everyone, and the Katsyn waterfalls and gorge are an easier route and a party by the mountain river for the whole day
I do not recommend going to this hotel. There is a Villa Victoria next door, it is better to choose it if you want it to be beautiful and quiet. A miser pays twice, it's better to have fewer days of rest than such a miserable "all inclusive " for "inexpensive" thanks to the hotel, no more foot in Abkhazia, only Turkey. And if you want to save money, stay in Russia. You are not welcome here.
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August 19, 2023
We chose this hotel because a friend lives in this city.the guests praised it even before the opening, they said that everything would be there, from the gym to the beauty salon, I did not even see a massage chair. As a result, I returned home, and I was just happy that my vacation was over.
The children ate almost nothing, the eldest with diabetes, somehow forced her to eat buckwheat (this is the most edible thing that was) the younger ones starved, said mom, well, when will I be able to eat sandwiches?(.It 's a 30 - minute walk to the store , with a 5 - year-old child , I don 't consider those stalls with chips and ice cream , it 's not food .We arrived at 11 o'clock in the afternoon, the children were hungry , went to the veranda cafe, asked if you would feed them?10 staff members sitting at the table said with one voice no, there is no light ((( I had to feed the children cookies instead of breakfast.
Lunch was already at the hotel, we were horrified (and not even the lunch itself, as the fact that we took as many as 14 days of stay at this hotel.Akroshka without greens, from the word at all, just a bleached slurry (food is worse than hospital food , goulash with a bucket of water and a small amount of meat , everything must be tried first , because there are very few edible ones, I asked what kind of dish the waiter had, said pork stew, they took, as a result pork tripe ((( There was never cottage cheese .Bring the trays yourself!!!If they take out something worthwhile , cutlets or pancakes, then this is enough for 20 people, with a hotel occupancy of 500 people at that time (You will not even see the usual table compote here, lemon with sugar tinted for all 14 days (Happiness was when they took out at least pancakes, the child ate at least them. We went with our food, we took sauce , juice, etc. with us,
There are no complaints about the staff, the fact that the girls at the reception can hardly answer, as they write in the reviews, is only because they listen to so many complaints because of the shortcomings of the organizers, and what do they have to do with it? we asked for the first floor, they found us, for which I am very grateful, because crowds of people stood and waited for the elevator, it was certainly creepy to watch, with children in their arms for an hour.
The floor in the room, the skating rink, fell several times, a few drops of water on this pot and it is impossible to resist, the youngest broke his little finger when falling (
I am very grateful to the girl who cleaned the 1st floor, thank her for everything! A sympathetic, kind, understanding girl!
There is no territory, no one watches the umbrellas in the pool, they stand sideways, they had to add water to the footboard of the umbrellas themselves, so that it would not fall, the rescuers of the pool do not care about them. The pool itself is heated , the only plus is a children's area, they did not swim in the sea, they were afraid to catch rotavirus.
I have been to Abkhazia 10 times, in all seasons, I love this country, but after this hotel, I lost all desire.I'm not going anymore.
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