Grand Hotel Russia
715 reviews
June 3, 2024
We got the ticket cheap, only 64 thousand for three, all inclusive for 10 days, with flight, transfer and accommodation at the end of May, and only then I read the reviews and was afraid where we were going with the children.
It turned out I was afraid in vain, everything is just fine, the rooms are large and clean, they cleaned it for us every day, soap and soap were brought every day, you can safely brush your teeth with tap water, none of your friends got sick with rotavirus.
The pool was warm, clean, smelled a bit of bleach, well, that's right.
The beach is by the sea, the beach has already been cleared of branches brought by the sea, the water is still cold, but there are plenty of daredevils to plunge into the blue sea)
There are a lot of stray dogs walking, calm, they did not approach and did not touch anyone.
The food was well organized, fed to slaughter, tired of eating)) from 7-10 breakfast (buffet), from 10-13 h tea party rolls 13-to 15 lunch (buffet), from 15-18 grilled chicken fries, ice cream, fruit ice and popcorn, soda for children flows like a river, from 18-20 h dinner (buffet) and of course as much beer, wine, chacha as you want for free up to 22 hours.
Organized at certain times, the work of an animator for children and adults, you want gymnastics, you want aqua aerobics, stretching, discos., there is also billiards and table tennis.
It is possible to book some kind of excursion directly at the hotel, which we did.
The hotel is located in an area with direct relief, stunning views and mountains with snow-capped peaks and the whole area are visible from the balcony of the hotel and the sea is undulating without us!
In short, this is a quiet village without noise, without fuss, such a quiet village in which the Grand Hotel Russia is located. We really liked it here, we will come again 😘😘😘
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6
2
August 26, 2024
Good afternoon!
You can't give this hotel a single star. It needs to be closed and improved to organize a normal stay.
I'll start with the room:
1. We lived on the 11th floor, going up / down by elevator is a whole quest, we went down / up on foot more than once, standing, waiting for half an hour. In general, the room did not cause rejection at first glance: the sea view was amazing. The miracles began later - without waiting for a change of linen on the 7th day of stay, we found out at the reception that, it turns out, we need to submit an application. But they can't change anyway, because there is no laundry of their own, and another laundry does not have time to wash and return the laundry. Besides, the pillows are just tears....((( a rag. Linen with a grayish tint, stinks of chlorine, everything is as we "loved" in our distant past... There were three of us, sets for two, barely begged for a third.
I don't say anything about cleaning at all: they vacuumed in the middle of the room, no one ever cleaned the plumbing during the rest. The service sucks completely.
2. The beach is mud, garbage, no one cleans anything, as yesterday someone threw bags and bottles, so today everything is the same.. small rivers flow down from both sides of the beach, the smell of sewage is terrible, even when you swim in the sea. About rotavirus - everyone was sick, both children and adults. The granddaughter fell ill on the second day of her stay, the horror that they went through. A day after she got sick, I got sick. The condition did not return to normal until the end of the vacation, although the acute period with vomiting and fever was a day. Here's the beach and the sea we've been longing for.
3. Dining room:
Dirty broken dishes with leftovers, fingerprints of someone else's lips on the glasses, who used to use them.
The food is served in some kind of troughs, the mess is disgusting, we did not go to the canteen, but passing by the windows it smelled so much of cooking that it turned me sick, how can you imagine that they also eat it.
At first we tried to eat in the dining room, but as soon as we saw this unsanitary situation and food for pigs, we stopped. on the last evening, we decided to go in to eat watermelon for dinner. I was lucky enough to "snatch" a few pieces. But my happiness was replaced by indignation when I saw the rotten rind of a watermelon, the elder was called, he said that they had seen it, but the management told them to cut and carry these watermelons to people. Abkhazians would not be ashamed... I will not recall the history of the republic here. But you need to have a conscience.
4. You can't be at the reception and in the lobby at all - the smell of popcorn and a bunch of other nauseating ones. And the girls at the reception - everyone knows that rotavirus, which is advertised in large letters, that linen is not changed, that cleaning is one name... but they don't care, stone faces, we can't do anything, go to the management.
In general, dear Russians, you cannot go to this so-called GRAND HOTEL RUSSIA in Gudauta.
If you value: health, time and money spent...And the sense of human dignity from staying there drops sharply.
Thanks for the ruined vacation. I'm not going to Abkhazia anymore
See original · Русский
5
July 30, 2024
We stayed at the hotel in the middle of July. The impressions are very average. Clean, bright. There was a constant smell of dampness in the bathroom, they asked us to change the linen, to which we were told that they would change it on the fifth day ... and we only rested for 6 days. The food is of the same type and greasy, but satisfying. One of the significant disadvantages is the elevator. The department has only two elevators on 18 floors. We lived at 18. We waited for 15 minutes. The staff is not exactly friendly.
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October 5, 2023
We had a rest in Abkhazia, in this hotel! Excellent service, the rooms are clean and beautiful; buffet with a wide variety of food! The food is delicious and fresh ! The staff is courteous and polite! The hotel is 3 minutes from the sea! There is a swimming pool and a bar on site ; there is a children's room ! I recommend you to visit 👋
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2
2
August 10, 2024
What would I like to write about this hotel, this hotel is new, but it is very unpleasant to rest in it because of the attitude of the staff to vacationers (very disrespectful) The dishes are all chipped and there's just not enough of them. The food is very attractive and monotonous, coffee and tea can only be drunk in the morning, the air conditioner in the dining room does not work although it is there, the bartenders are always rude. One good thing was the cleaning of the room, these are all advantages. Wi-Fi works only in the hotel if you go to the pool or to the dining room, all Internet work stops, as well as there are only 2 elevators on 18 floors and they occasionally break down and people have to walk up to the 18th floor, it's just terrible, so think hard if you want to relax in these hotels.
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3
September 1, 2024
We are in Abkhazia for the 3rd time
I am not writing to upset those who are traveling. Rather, to warn those who are still choosing a hotel. Especially those who are traveling for the first time. This is not the kind of hotel to fall in love with the country.
I didn't like it‼️
So... in order
1) The sea... an unfortunate location. Yes, it looks clean. It smells like sewage. I'm afraid to swim in it, we're driving, so we're leaving. Not everyone has this opportunity(
2) Sun beds and the beach itself. The attitude is bestial, well, there's no other way to say it. There are 8 umbrellas for such a number of guests. Are you serious?! Of course, there are not enough sunbeds either.
It is not too expensive to install a canopy. But the owner of the hotel apparently decided that there was not enough space "and so it would do"
, for taking out a sunbed a little further - a fine. The beach is dirty, not tidy, it is not pleasant
3) The dining room. I'm not a picky person, I eat everything😀
But, dear friends, I can't eat. I'm squeamish. The smell from the dining room is such that you have to breathe through T-shirts. It smells, I note, not of freshly cooked food, it smells of waste. Reception, second floor, EVERYTHING stinks.
Poor people who are sick.(The quality of the food can be described as follows: they won't starve to death, and that's fine.
4) There is nothing to write about the numbers, usually it's fine. I don't look at them and I don't sit in them. Everything seems to be fine
5) Elevators are a problem, but we are on the 3rd floor, we are normal. It is better not to take high if physical training is not very good.
The linen is stained, but washed.😀
‼️Keep an eye on the children, accidental uncontrolled night vomiting on the bed will cost you 3900₽. Mine are fine, but I heard it at the reception. It just really surprised me how much we travel, the first hotel has this.
I sincerely want to say that Abkhazia is beautiful.
Do not spoil your impression of her with this hotel.
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1
1
September 16, 2024
It's a terrible place, they called an ambulance 3 times in 2 weeks, spent the night in the hospital 2 times. As a result, your family has a gut. The ficalia stick along the streams past the hotel right in the beach area, the stench is terrible. The food is terrible, the attitude of the staff is boorish, they do not solve anything, there are a lot of dogs everywhere both in the beach area and on the territory of the hotel. Dishes with chips. There are only two elevators on 18 floors, one is often under repair. We walked to the 12th floor every day. In general, brr. I'm not going to Abkhazia anymore. You can read the reviews with one star, it says the same as mine. All other reviews where only good things are written, I consider PAID!! People do not see each other, there is no need to make fun, spend your health for a lot:)
Plus: 1. Very prompt, polite, sympathetic hospital and ambulance staff. I didn't want to go back to the hotel from the hospital.
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3
3
August 18, 2024
Finally we left!
Everything that is written in the negative reviews is true. The rest was pretty spoiled by the inconveniences created by the hotel (it would seem it should be the other way around), I'll start in order:
1. The pool bar is located in the main building, there is no free bar by the pool or on the beach. Of course, you buy everything for a fee.
2. Pool operation hours:
From 10 am to 20.00!!! You can't wait for him in the morning, in the evening when it's dark at sea, you won't be able to spend time by the pool.
3. There are no tables, chairs, or covered areas for relaxing in the company or just the whole mass of the hotel. There is nowhere to rest in the evening. There is no animation, at least because there is nowhere to collect all the people. There are no people, there is no one to play with.
4. The beach, a separate story. There is no bar (only paid, well, at least that way)
There is no toilet.
10 umbrellas for all 360 rooms :) There were 143 sun beds. The beach itself is a maximum of 100- 150m of coast. You go beyond the boundaries of a fine of 1000 rubles, you can not drag the sunbed away from the crowd, although there are a lot of places around, everyone is forced to crowd into a small narrow area. There are a lot of people in the morning (since the pool is closed! Everything is on the beach and everything is packed)
At 7.30 every morning there is a fight! For the first 8 days, we did not get on the sun beds, nor, of course, under the umbrella. Since everything was burned down, I had to give up and queue for an umbrella in the morning... An entertaining event, I'll tell you.
5. Dining room, food gets boring quickly as everywhere else, there are no small spoons, there is no black bread. Raw dishes and broken trays, they wash everything with pens, of course hastily (as a result, rotovirus is hellish), it is everywhere, but here they just vomit everywhere in the dining room, at the elevator and on the territory. They wrote about elevators, so this is the main breeding ground.
6. There was no cotton candy (this is also written in the reviews)
7. And the cherry on the cake was eviction. I was told I had to wash the stain from the child's vomit (there was exactly a stain), since there are such rules or pay a fine. She clarified where the rules are that hotel guests should wash. As a result, the manager was called. Anna Yuryevna tried to convince me for a long time that I was given clean underwear and I had to control the child. Well, yes, at night, but what is not there?))) That's why I went to the hotel to do the laundry. That's what everyone does, she said. And the fact that there are simply no bedspreads, in violation of all sanitary norms, it's nothing, the linen should still be clean at the time of delivery :) I categorically refused to pay and wash, they threatened the guards that they would not let me out. I offered to resolve all issues in court, since I will not pay pre-trial. And they do not have the right to hold by law !!!
Shame on such leadership!
I was sure the reviews are written by people who are too pretentious, but I have been to Abkhazia 3 times, I do not compare it with anything other than the same country and I will say, people are looking for other places to relax. Don't choose this, either this year or next year! It won't get any better!
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7
October 20, 2024
I liked it very much, the food is like in the dining room, people row tons and then everything is carried away, you eat two dishes until you drop. Unfortunately, the pool is not heated, popcorn, chacha, wine, ice cream, sweet water from concentrates of various flavors are distributed free of charge on the ground floor. The rooms look neat, they are cleaned every day and bring new shampoos and shower gels with soap
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4
August 31, 2024
The hotel has been completely renovated, but two years after opening, the rooms need cosmetic repairs. We lived in a room of 11 squares, which accommodated: a double bed, a refrigerator, two bedside tables, a table, a chair, a stool, a wardrobe with hangers and a mirror. The bathroom is quite large, there were no problems with hot and cold water for 6 days. Sometimes there was a smell of sewage from the shower, but this is probably not the only problem of this hotel. Towels and bed linen are clean without stains. Separately, I would like to write about the maid of the 4th floor, this is a worker bee, there is daily conscientious cleaning in the room, the windows in the room are shining, the bathroom is washed, toilet paper was replenished as needed, as well as shampoo, shower gel and soap. The hotel employs very good-natured people who know their job and are always ready to help. The hotel also has a medical office, which is a huge plus.
Dining room: in my opinion, there is a very small distribution line for such a number of guests, there were enough dishes for everyone, but almost all with chips. Most of all, it killed us that we had to take the dishes out on our own to the dirty dishes rack, which stands next to the clean one, wherever we rested, even in hotels below the category, but the dishes were always taken away by the canteen staff. The food is quite varied and tasty, but only tomatoes and cucumbers (not always clean) from vegetables, fruits were always for lunch and dinner, two
or three types.
From 10.00 a bar opens where you can take alcoholic and non-alcoholic drinks of local production and from 15.00-18.00 fruit ice and popcorn, as well as tea, coffee with a variety of buns and cookies on the second floor, 15.00-18.00 there is a grill bar where you can eat grilled wings, potatoes, hot sandwiches, burgers.
The pool is quite large with sun beds, both in the shade and in the sun.
The territory is guarded, very well maintained, but little green.
Despite all the advantages of the hotel, there were no disadvantages, but only my opinion, I will no longer consider staying at this hotel because of the beach. The beach line for an 18-storey building and packed to the brim with guests is very small, there are not enough sun beds for everyone, there are 4 broken umbrellas for the entire beach. But you can put up with this, sunbathing on the rocks. Every day there is a smell of sewage on the beach and this negates the whole impression of a vacation.
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1
August 22, 2024
We had a rest from August 15 to August 21, 2024. It began with the arrival at 17.35 in Sochi and the transfer meeting. We waited for more than 2 hours until people were recruited, then waited for the bus to arrive. To questions, the Apsua Tour transfer employee answered very rudely, get off with one word. As a result, at 22.50 we were only at the hotel. We were placed on the 10th floor, the economy room is small, the wall lamp did not work, the light bulb burned out, the staff did not bother to check before check-in. The employee at the reception did not want to help, although there was a master (as they later found out), in the end they decided to wait for the next day.The wall lamp is covered in dust, a layer of dust. When asked to change the linen after replacing the light bulb, they dryly replied that the linen was changed only for the 5th day. That is, dusty laundry is our problem. Next is the elevator, of course it's not news to anyone, but there are always queues. You don't run up stairs like that. The food is good in principle, but the minus is that the dishes are crushed, dirty after Washing. The bar is only on the lobby, although they said it would be by the pool and on the beach. That's a lie. There is no animation at all. There is no entertainment for either children or adults. The beach and the beach area are not well maintained, there are few sun beds, only 6-7 umbrellas, although the travel agency said there were 100 sun beds. The sea is gorgeous, without a doubt. Abkhazia as a whole is very beautiful, with mountains and landscapes. But the overall situation in Gudauta is lame, there is no light in the evenings, there is no place to walk.
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4
October 28, 2023
A new modern hotel. They haven't searched it yet. Good organization of staff work. The kitchen is above praise only delight. Delicious, satisfying, with a national flavor. A large hall, light and cool. And most importantly, an amazing view, the sea and the mountains in a haze of fog in the morning.
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4
September 18, 2024
Terrible hotel! We have been vacationing since 30.08.2024 , if you can call it a vacation . 2 rooms were booked. The tour operator indicated that the romer should be nearby. As a result, we are accommodated in rooms located in different wings of the hotel (to get to the children, I had to walk across the street) To which the administrators said that they did not have any numbers and would solve the problem only the next day (as a result, no one solved it), no one came up to us and apologized, in short, they did not care. The pool did not work for 4 days as it was cleaned, it was green! There were no declared animators at all . Ice cream was given on delivery. In the dining room, the food is monotonous, mostly chicken, when the watermelon was taken out, people ran as if they saw it for the first time, there was not enough for everyone, workers carried donuts down the street in a bucket not even covered with a lid! By the middle of the second day of "rest", my husband caught rotovirus, and everyone else followed him, I had to run across the street to the children for a minute. As a result, we went to the hospital for 8 ivs (all ivs are paid, the hotel taxi is also paid and more expensive than the local ones). And the hospital told us that the SES would be called to this hotel soon! There are no cases of this stuff in any hotel!We were ill for 4 days very hard. There is no drinking cold water in the hotel, it was necessary to wash down the pills, they offered to pour water from the guard from some kind of tap! The bar was not open at that time to buy water there. In general, all our adventures ended as soon as we left there instead of the 9th of the 4th! The vacation was ruined, it's not said enough, I don't recommend this place to anyone!
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2
2
December 11, 2024
We were in October, the pool is not heated, although they promised that they would heat it, the rooms are cold, the air conditioning does not work for heating. Drafts, I wish the room was warm when you come in from the damp.
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3
September 22, 2024
We just arrived from Gadauta. The rooms are small but comfortable. We lived for 4 days. They didn't even change our towels. The elevator is full, we almost always walked. I need a couple more elevators. The dining room will do. The food is cold, but you can eat. This is not the first line. The beach is stone, you can't walk barefoot. Evenings are boring. There is nowhere to go out and walk. Thanks for the reception, of course, but I don't want to come back to you.
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1
June 14, 2023
I had my first vacation in Abkhazia from 05/31/2023 to 06/5/2023, excellent hotel, excellent staff, very clean, beach nearby, warm pool, morning exercises near the pool, then aqua aerobics, Pilates in the gym in the evening, disco in the evening. Entertainment events for every taste. As for the food, many people said that it would not be possible to lose weight in this hotel.
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10
8
August 22, 2023
The food is delicious, sometimes very salty, put on as much as you want. The staff is polite if you behave yourself. The room was spacious, clean, and the ceilings were high. There is a bar in the lobby. There is a swimming pool on site. Excursions can also be booked in the lobby. The beach is nearby, pebbles, clear sea. It is better not to swallow seawater. There are few people on the beach. If I had the opportunity, I would rest for a month
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4
2
August 22, 2024
We rested in this hotel, it's a horror honestly, honestly, you tried the food yourself, it's not possible to eat , the elevator does not work, climb to the top floor well, it's not real, there is little garbage , there are few shops, terrible service , the staff of this hotel forced you to work there ? Or how to be smiling or not to work there, the rooms are dirty, everything they do is throw garbage in the toilet, the bedding is dirty, the pillows are stained, the war has passed , the girls are exhausted at the bars as if they have been working there forever .Honestly , I'm not naked there anymore .It 's terrible if someone is going to go there , we do not recommend it .And so get the service for the future and change the food, you can buy better products for the money that we pay.
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3
August 27, 2023
The impression is ambiguous. The hotel is modern.
The food in the dining room is above average for an average hotel, there was a choice.
There are big problems with elevators, it is very, very difficult to get to your floor, especially if it is high. The staff is friendly. The sea is very close, literally 300 m. Constant power outage, several times a day, the rooms for this level are very good, the comfort, the view is excellent, the attitude of the staff is wonderful
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3
2
August 10, 2023
I'll start with the pros: a gorgeous view from the window (lived on the 18th floor from 07/28/23/2023) and both the sea and the city (on the other side of the hotel), new furniture, clean walls, a bathroom equipped with a hairdryer, everything you need for living (a kettle is given at the reception), but there is no supply of drinking water in the rooms water, mugs and cutlery for tea.
The daily cleaning of the rooms consisted only of collecting garbage. During the week of stay, neither linen nor towels were changed once. We took two rooms - children with separate beds were given a room only on the 7th floor, explaining that such rooms are not higher than the 9th floor. At the request of the children, the linen was changed once with great reluctance and with the requirement to wash the stains on the duvet cover, allegedly for dirty linen during eviction, we can be fined.
Food… One bold minus that negates all the advantages. The food is tasteless from the word at all. There's just nothing to choose from. The only thing to which there are more or less no complaints is porridge for breakfast - every day is different, of three types. It seemed that there was no cook in the hotel, and all the food was imported - there were often poorly heated second courses. There is a terrible smell in the hallway before entering the dining room, which discourages all appetite. In the early days, there were not even napkins in the dining room, they appeared on the third or fourth day of our stay. On the third day of our stay, our whole family was covered with "acclimatization" in the form of diarrhea, vomiting and fever.
The sea... from the window is clean and beautiful, but if you come to swim on the beach in the evening, you will feel the persistent smell of sewage, because next to the beach a channel flows into the sea, through which all the drains from nearby buildings flow
The beach is equipped with sun beds, but there are very few of them, and there are not enough for everyone
See original · Русский
5
1
September 7, 2024
This hotel has left very negative emotions. Let's start with the elevators, you can wait for an elevator from 10 minutes to 40 and it's not a fact that you can get to your floor, also room cleaning is a separate topic, the maids do not want to work from the word at all, when I felt sick in the room because of rotavirus, I was told to clean everything with toilet paper, which is given one the roll. Next, the kitchen, the first days still seem to be nothing, but later it turns into horror, everything is dirty, a couple of times there was practically no food in the middle of lunch, about vacationers who rush to the food and type as if they had never seen it, I am generally silent. Next is the bar, they promise us drinks and all that, as a result we get diluted wine, cheap vodka and cheap beer, there is water and bottled beer and juices in the dachshund bar, but here you pay money, and not small ones. 0.5 water costs 100, regular beer costs 250. Also, the staff themselves, they don't want to solve any issues, but just send you. The linen in the room was changed 1 time in 2 weeks, then whatever you want. The conclusion is, this is far from 3 stars, but if you want to waste money and drink cheap booze, then you are here.
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1
3
September 18, 2024
Rotovirus is walking in the hotel!
We were caught by the whole family, and we and the children could not do without a hospital and a drip(((
The hospital is no longer surprised when guests come to them from this hotel
All the vacationers, with whom they communicated later, caught the same virus!
What's going on?! Unsanitary conditions? Problems with septic tanks or food? - questions for this institution!
Abkhazia itself is beautiful, it's a pity that the vacation was overshadowed by illness((
Two elevators, on 18 floors, which live their own lives, are always crowded or one of them does not work at all periodically - another charm of this institution.
I do not recommend this hotel, despite the proximity to the sea, animation and all inclusive
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2
5
June 19, 2024
The hotel is tin!!
It all started with the fact that on the day of check-in, after the train, when we really want to swim, we were told that towels would be available only tomorrow - this is at best.
The cleaner, upon arrival, immediately gave a lecture that there is tension with sheets and towels, and she does not accept stains, said WASH YOURSELF, WITH YOUR HANDS!! Otherwise, you will pay a fine.
There is no drinking water anywhere in the hotel, no, not how much. Just buy it yourself, I don't understand why you can't put a cooler at least in the dining room.
A miracle elevator, which closes for maintenance during rush hour. And a huge crowd gathers, you can stand in line for 30-40 minutes, and it's not a fact that you will get there. The hotel has 18 floors, you can't walk. It is better to ask for a low floor right away.
In the dining room, the food is more or less full-time, chicken and pork in different interpretations. It's just monotonous, but you don't go hungry. But there is also a huge strain with the dishes, at lunch you wait for a miracle when the plates appear. There are 3 HIGH CHAIRS for the whole hotel, for which there are always battles, and this is a tin!!
THE BEACH IS DISGUSTING!!! There is a stinky river nearby, and a train for the entire beach. Swimming is scary
Of course, beach towels are not provided.
The hotel still requires huge improvements. By the end of the rest, humility is already coming, then there is DEFINITELY NO desire to return here again.
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5
1
November 9, 2024
Except for the chicken , which was both for lunch and for breakfast and for dinner , there was nothing to look at , all the dumplings were stuck together , porridge was just milk , borscht was also mostly made from broth . there is also a problem with elevators , two elevators for such a hotel , there are not enough sunbeds on the beach for people , and there is also a stack of sunbeds snapped with a chain , it is unclear . he is clean , cleans himself conscientiously , cleanliness is everywhere well done
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1
September 7, 2024
The hotel itself is not bad, but.....
Let's start with the reception, the staff is very inattentive, people often do not get proper answers to questions.
Upon check-in and check-out, there were some unpleasant moments in the work, specifically, there was little information.
The food is monotonous, the choice of dishes is meager
For children, animation, if you can call it that, is just terrible
And for adults, music is only until 22:00 and that's it
Personally, I will give 5+ only to the maids, they cleaned perfectly! Change of linen!hygiene products were replenished daily. Thank them for the cleanliness!
There is a shortage of sun beds and umbrellas on the beach
In the bar, basically everything is paid
The rating is only for the good work of the maids!
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3
1
August 12, 2024
The service is terrible, we bought a ticket through a tour operator, the description indicates that the lobby bar, grill bar, ice cream, cotton candy are included. All this for the sake of checking that it is there, there are 3 types of drinks in the bar only for free, everything else is paid, even water, which is usually given for each person when checking into hotels. In the grill bar there is only a burger, French fries (it's hard to honestly call it that) and a kebab or wings, some of this to choose from, there is no sweet cotton wool at all, there is only one kind of ice cream. The towels were stained and pastel, they do not change, they have never changed for 9 nights. Even when the child threw up on the bed, we were asked to wash the stains, this is a shock. I'm crying and I also have to do the laundry myself, tin, while the hotel administrator asked me to do it. There is a problem with elevators, it takes a long time to wait, and they are dirty as if they were not wiped at all. The food is so monotonous. Of the advantages, only the view from the room and the fact that they were cleaned every day and that's it.
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3
May 10
The girls at the reception are not fish or meat. There are not enough elevators. There are no bathrobes in the room. Creepy steps in the pool that you can break your fingers on. There are not enough places and food in the dining room.
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November 2, 2024
Warm, cozy, buffet,the sea is 3 steps away, the pool is clean. The beach is stone. The children liked everything, but I prefer sand more
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August 8, 2024
I really liked it, the kitchen is really so-so, but there is a choice.there is a small swimming pool on the territory, but a couple of steps and the sea) the communication of the staff was a little confused - rude,
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1
July 27, 2023
We are currently resting at this hotel. Of the good ones, only a large (relative to other hotels) swimming pool and a new building with a large entrance in each room and air conditioning in the halls.
From the rest: the entrance area has not been thought out in the pool. The tile is slippery and there is no selection where the steps begin, you can't see anything under water, the tile is the same and slippery.
The beach area, on a huge, 20-storey hotel, there are 20-30 umbrellas on the beach, the same number of sun beds. The rest of you who have not occupied it since the evening, sunbathe as you want. Fortunately, the beach is not separated from the city and you can go further, there are showers and changing rooms everywhere on the beach, there are no toilets.
Room cleaning. A change of linen and towels is announced upon arrival for 4 days. In fact, it turned out that on the 4th day, not counting the day of arrival, but in fact, when we came to the maid on the 6th day with a question where our clean linen was, she said that according to the schedule that she was being lowered from above, the shift was only tomorrow, those on the 7th day. In the early days, only the garbage was cleaned, when they began to ask, they began to vacuum, but the sink was washed only on the 7th day.
The most important thing about the dining room. Surprisingly, there are a lot of positive reviews here and in the hotel's review book too. I can't agree. If many people are satisfied with the lack of knives and napkins in the dining room, then you have to go and ask for everything. To bring glasses, water, a loaf (there is no black bread). They don't do it without asking. The boys who run around with the dishes don't know anything at all. They say that you can go to the lobby bar for water and that the napkins are finished for today, and the most interesting thing is that if you want food, then come to the opening and that it's your own fault that you came an hour before closing time and therefore there is nothing left. When we arrived after half an hour after the opening, there are no empty seats. There is no respect for the hotel guests, you beg for everything everywhere. During the week, we accidentally fell on peaches, there were plums several times, sour, many left, did not eat. There were watermelons for several days in a row, but they also ran out and for the third day there are no fruits, at least when we walk, in the middle of lunch.
Decide for yourself whether it's worth coming here, with this attitude. We definitely didn't set foot here.
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18
3
October 31, 2024
I liked it, but without frills, but clean and clean. The kitchen is three stars, you can live. The people are trying their best to make the vacationers happy.
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July 4, 2023
We have been vacationing since 06/23/2023!)
We came to Abkhazia for the first time!
Positive:
The hotel is lovely, all rooms are equipped with everything you need!), the hall and the pool look good, but that's it!
Now the cons:
the territory is small, there is no place to walk in the evening), the food was all inclusive, but monotonous, eternally salty, fried, and peppery(((.
But the beach is a separate topic!(. For the first time we saw a beach where a pack of dogs is walking!, these dogs can come up and climb you, they can put their muzzle in your things, they can go and lie down. near your chaise longue!. And for the locals, this is considered normal!! (
Now further, it was written in the voucher that sun beds and umbrellas are provided!(. And here it's a complete mess!, if you want to get a rod, come by 8 am, otherwise you will be lying on the rocks, since there are only 70 deckchairs, and most are missing!,umbrellas and even less!. You have to get in line, otherwise they will tear off your hands and knock you down!). In conclusion, the rest was great!)))
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11
July 26, 2023
We rested from 18.07 to 23.07.
The overall impression is good, a large new hotel, the sea is a 5-minute walk away.
We lived on the 5th floor, which turned out to be a big plus, because there is always a queue for the elevator. The food is a buffet, the breakfasts are excellent, but we hardly ate anything for dinner, there is little choice of delicious hot, watermelon, apples, oranges, plums from fruits every day.
There are sun beds and umbrellas at the sea from the hotel, but they need to be occupied in the morning, the situation by the pool is better, but you also need to choose the time while everyone is eating.
I would like to note that the hotel has a very good Internet connection, a router right in the room.
Of the disadvantages, the room lacks small details for convenience, for example, a shelf in the bathroom or a trash can in the room. But perhaps this is because the hotel has only recently opened and all the details have not yet been finalized.
We cleaned every day, but during the entire stay, the linen and towels were never changed.
The location itself is suitable for a calm, quiet holiday and for those who, apart from the pool and the sea, are not going anywhere else, because there is nothing around.
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5
2
June 26, 2024
We rested from 06.06.24 to 06.20.24, in general, the impression is 4 , of the minuses the elevator is constantly clogged, the dining room is queuing, but this is because of the vacationers, how wild they fly to the beginning of the opening, that's the bedlam because of this! Of the advantages, good clean rooms, gorgeous views of the mountains we had, the staff I want to mention the maid on the 10th floor, always cleaned the room, always left all the clean toiletries, paper, soap, gel. shampoo, towels and bed linen were changed. The room has a good air conditioning, refrigerator, TV with 30 channels, all in Russian. The water in the room was always hot and cold. On the last day, there was only a fly in the ointment, the light in the room disappeared in the evening, I went down to the reception and voiced the problem, they told me we couldn't help, only tomorrow morning, and we had to pack our things for departure, I ask the hotel administration to pay attention to such situations! The fire alarm with notification is working)) we checked, one idiot smoked in the room at night)! And so for this money, you are normal, not hungry and who cares about beer, wine, chacha, juices. ice cream in abundance is all inclusive!
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3
1
August 25, 2024
The service is zero, the food is disgusting, living on the 16th floor, we waited for two elevators of which only one elevator worked for an hour until we waited for the elevator and 15 minutes until we reached the 16th floor since the elevator stopped on each floor, the girls at the reception do you find a job that will give you pleasure since the impression was that the girls are in slavery is evil as megenes, additional ventilation must be installed in the dining room since it stank very much on the 2nd floor, it is unclear what, the recreation area in the courtyard of the hotel wants to leave the best, buy more garbage cans so that they are near each bench, tell the workers that when vacationers are sitting, you do not need to hose down with water to wash the paving tiles that make being of the best quality of the advantages is billiards, table tennis, and the pool is not bad, but there is one thing, but when it gets dark and it is not yet 22:00, the pool area is in the dark, it would be necessary to install lighting!!!!!!!!
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2
6
September 19, 2024
Hello. The hotel is completely unsanitary! Half of the vacation went to hospitals for ivs, no one cares about rotavirus, the locals are immune to this infection. They do not wash the common areas- elevators in the first place, there are only 2 of them for the whole hotel!
The child had to be taken to the hospital for ivs, the medical staff do not know what gloves and shoe covers are, and when this infection covers you, you don't understand much... Dogs are running around the hospital and no one cares. They pay from 1,500 to 3,000 rubles for an IV, I'll hand it over, no checks, nothing!
We will never go there again for any money!
The sewage is drained directly into the sea next to the hotel, where everyone swims, and the locals know everything and laugh at us!
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3
4
May 27, 2024
The first impression is generally not bad. BUT a lot, but it seemed no different from hotels where everything is included. There is no fruit from the word at all. Waffles and cookies, forget about it. There is ice cream and popcorn))) Just like kefir and milk for dinner, forget it))) This is present in many hotels. Children's animation, a game room is 4 armchair bags and a table where pencils are lying with children, and a girl is sitting in the corner. That's it. At the request, they asked 2 times to bring soap, gel, etc. Yes, they brought it... but in the room where the husband and son live, they glued the daily used gasket on the carpet in the room ....
Went down to the bottom to the administrator Esme. She said she'd look at the camera footage. The reaction is zero.We live from 05/22/14 to 05/29.24. So now we are still here.... I do not recommend it.
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4
1
August 8, 2024
We rested in July, woke up with roosters and geese from a neighboring house, you can't wait for elevators, talked to neighbors , the elevator was stuck for 2.5 hours , the poor sat there in such heat, there was no kettle in the room, we waited a very long time for a transfer from 5.20 pm to 20.20 pm as a result, there was no dry ration or water in the room at 02.20 am although the whole day was paid for, at check-out as well as leaving at 6 am .Bartenders give out popcorn and fruit ice on the counter almost throw it , like a bone to a dog with a dissatisfied face , local wine is poured from 5 liters, bottles , they took one glass for the evening to try , tasted the taste of alcohol ,went to find out what it is, accidentally poured chacha, said how wine and chacha it can be the same color .The sea is clean🌊the beach is close,the playground is one slide 😂the sea is clean, even on the territory of the hotel
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2
1
May 24, 2024
A huge hotel, but the rooms are very small! There are no bathrobes and towels, as well as slippers!!! There are two elevators, you have to stand in line for quite a long time to get to the room!! It's very sad to talk about nutrition in general!! The restaurant hall is not decorated, it is not decorated, there are no curtains or curtains!! The chairs are very heavy, they rattle when they are moved to the whole huge hall!! No napkins, no forks!! You have to catch the moment to grab the fork!! The cooks cook disgusting, everything is over-salted, or even unsalted!! Sliced cheese and sausage are brought in small plates, which are immediately swept away by the people!! There is no bread either, you need to catch the moment to grab a piece of bread!! The second courses are cold, let alone the first ones - they are generally inedible!! In general, I want to say that the chefs just translate the products!!
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1
4
June 9, 2024
We had a great rest , we really liked everything, the staff is good , friendly! The rooms are clean and cozy! The hotel itself is clean and new! The pool is clean and warm!
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3
June 25, 2024
The hotel is a solid three with a minus.
Of the advantages, new rooms and that's where the advantages ended.
Of the cons: the beach is terrible, there are few sunbeds, umbrellas were made by the end of the 12-day vacation, a stinky river flows into the river nearby (hello rotavirus).
The food is quite edible, but it was the same for 12 days, very meager, boring and there is no choice of dishes at all, there are constantly not enough plates in the dining room, there are also not enough tables, there are only 3 high chairs on 18 floors of the hotel, THREE THREE high chairs, towels were not given upon arrival, they were brought to the room for a day after swearing at at the reception, the animation is 2 with a minus (practically there is none) the children's room is empty, literally there are no toys there.
2 elevators to a huge hotel IS INCREDIBLY BAD, it is impossible to wait for them.
In general, I do not recommend the hotel, we went once and will not return.
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1
October 19, 2023
We rested with a large company in this hotel in mid-October. The food is delicious and varied. The rooms are clean, cleaned every day, the maid is just super Angela who works on the 5th floor. Unfortunately, the pool was not heated and we never took a swim. Good-natured staff, what's inside the hotel, what's outside. The view from the balcony is amazing.
The territory is not large, but cozy. I liked the hotel-we will come again.
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1
2
May 13
The food is delicious, but there is little variety, the rooms are standard. Of the minuses, the elevator, we went down from 13 constantly on foot, and there was a problem getting up at all
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1
1
August 30, 2024
I'll start right away with the reception, young boors are sitting, they don't know how to talk culturally, they answer through their teeth. The check-in was disgusting, they gave the 1st floor with a view of the trash, although they asked for 3 to 7 when booking. They made the bed in the room, even if it was pressed, wet, they managed to change it, these boors at the reception, then they laugh, then they can't tear off the phone all the time. The dining room is terrible, the food is cold, as if it was cooked two days ago, everything is not salty, there is no choice for a buffet table. The dishes are not washed, all greasy, from here and rotavirus. I do not recommend such a vacation to anyone. Yes, even for that kind of money. It cost me more to fly here from Moscow than to travel abroad. Make a conclusion.
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3
November 17, 2024
The hotel is not unambiguous. The rooms are clean, the beds are comfortable, but there are no separate blankets, at least. Gorgeous views from the upper floors, the territory is carefully cleaned in the morning, but starting at 11 o'clock, when wine and beer are distributed, the floors are all in these drinks. The dining room was not cleaned in the evening, during my stay there, dishes were served from the refrigerator for breakfast. According to the assortment, I would say that it is acceptable, but the work of the chefs and the distribution is disgusting. The shortage and terrible quality of dishes, the lack of coolers, sweets, apparently designed for 1 piece per person, but people want to get drunk for the future, so 2 minutes after taking out the pies, or fruits (except sliced apples), they disappear with the help of the guests of this hotel fighting for them. Meeting the dawn at sea (something without which I do not spend my vacation) becomes a problem, since at the exit a pack of dogs eager for communication are always ready to accompany a person with joy, trying to prove to each other that this is HIS Person! The showdown does not stop on the shore, if there is no one else there))) The hotel's beach occupies a scanty area on a huge expanse of endless coastline. Sun beds stacked in the evening are not allowed to be taken outside the mythical line. But the sea is stunningly beautiful! There is a small park nearby, improved by some kind of patron, there is a special atmosphere, many trees, cafes, benches, terraces on the terrace (this is for a fee). But it is located between two sewer streams and swimming in the sea is not very pleasant. Of the pleasant things, in the hotel itself, there is animation, 2 billiard and 2 tennis tables, a children's playroom, a children's and adult disco, ending at 10 o'clock. And, another big minus is that there is no furniture on the balcony and, accordingly, an ashtray, and people who have reached free smoking drop down not only ashes, but also cigarette butts. And yet, when there is no active use of water, there is a terrible smell of sewage in the bathroom. But, in general, the price-quality ratio is fine. If the canteen had been set up, it would have been even higher than normal.
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1
June 10, 2024
We arrived at the hotel on 06/09/24. I'll tell you everything in order. 1) Check-in: there are no questions about time. Everything is clear, according to the rules of the hotel. The score is -5. 2) room: TV with Russian channels, air conditioning, refrigerator. Nice new beds. For the rest, there are a lot of questions: There is not a single outlet at the bedside tables. Is it really impossible to think through this moment? There are no spotlights by the bed. One huge and bright lamp is burning, which hurts the eyes. The pillows are scanty, squalid. Wi-Fi is not working well. The sound insulation with the corridor is disgusting, since there is a 2 cm gap between the floor and the door. The curtains are thin, light and transparent!? It's in a country with a bright sun!!!! There is only one chair in a double room! There is also no table or chair on the balcony. This is just ridiculous.... There is not a single shelf in the bathroom for soap, gel and shampoo! One towel hook and that's it... The shower compartment is not fenced off from the rest of the space by anything and when taking a shower, all the water pours in different directions! There are no hooks in the hallway either. In short, nothing has been thought out. The overall rating of the room is 3. It is definitely not worth its money. 3) nutrition. In general, it is diverse, not bad. The score is -4. But there are not enough plates!??? How is that? And there is nowhere to sit, since there is no place for such a large number of people. We don't consume beer and everything else, so I can't say about the quality. 4) The beach. This is a separate topic. There are not enough deck chairs for the whole hotel with a huge number of people!!! Nobody has heard about umbrellas here. The beach area is scanty and people are lying almost in an embrace. It is necessary to occupy a chaise longue, which, for a moment, is included in the price along with a non-existent umbrella, early in the morning. The beach is dirty, not well maintained. We were told that we arrived early and that the season had not started yet, so nothing was ready yet, and that everything would be, like, later. Then do not claim these services and do not charge money for them. Otherwise, it smacks of cheating customers. Rating - 2. 5) a room with a "sea view" on the 5th floor, overlooking a common area with billiards, tennis and a road from the pool to the building. The noise is terrible, it is not possible to rest. I wrote a detailed complaint about the site. 6) elevator. Everyone who has already been here writes about him. Standing for 30 minutes to get to the right floor is too much. Well, we can walk to the 5th - 7th floor. And how to go to 18? The impression of the hotel is negative. It is clear that we have nowhere to go now, but having paid a lot of money, in my opinion, we must receive the declared services in full and without additional nerves. It feels like I got into a cheap Turkish hotel 15 years ago. Definitely, we will not come here anymore and we will not advise others. The overall score is 2!!!.
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3
October 7, 2024
The hotel is not designed for October nights at all.😡
We have 2 separate beds in room 120, with one blanket, we ask for another blanket for three days, the child froze at night, peed himself and there are only one excuses for this, we do not have blankets!
There is only one blanket per room for all rooms, regardless of the number of beds!!!!!
At the same time, the hotel has a lot of beer, chacha, vodka...
Those who drink are certainly not cold, but everyone drinks here!!!!
And those who do not drink with children were offered to turn on the radiator (which is not in the room) or be in a stuffy place with all the windows closed. One word is a nightmare!
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1
1
June 21, 2024
We were in May, when the building was occupied by 50 percent, we ALWAYS waited for the elevator. I can't imagine that it would be at 100% occupancy. If necessary, 5-6 (if not more) there are only TWO ((( Descended from the 11th floor almost always on foot, especially in the morning for breakfast, it is unrealistic to wait for the elevator. There is ONLY ONE outlet in the room (this is the time of all kinds of gadgets nowadays) and it is NOT NEAR the bed. Therefore, take extension cords or surge protectors with you. The furniture for storing things seems to be there, but it doesn't seem to work, because it can't be decomposed, you can hang it, but you need to hang a little, and you need to lay out almost everything, but there is nowhere🤷♀️ Therefore, suitcases are at hand instead of shelves in the closet, where you could spread them out…
The food in the dining room (it's hard to call a restaurant, a place to eat) was tasteless. Even the simplest dishes, such as vinaigrette, managed to make inedible. Of course, no one died of hunger, but they did not enjoy eating either🤷♀️ But I would like to....
Now about the undoubted advantages😊:
The building is modern
The pool is good
The sea is beautiful😁
The location is excellent (calm and quiet Gudauta🤗)
The beds are comfortable- high-quality mattresses and pillows, but if you are resting in a 2-bed room with a double bed not a married couple, then you will not be given a second blanket, sleep under one double-family🤣🤣 At the insistent request, still give another blanket They gave me a duvet cover and a heater. It was in early May, it was cool
Actually, that's it. I hardly want to come here a second time, definitely not in the season🫤 In the off-season, it is possible, when there are no people, so that you can safely go down and up the elevator. And change the chef or the head of production, then the place for eating can be called a restaurant, probably🤔😁
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July 26, 2023
The hotel is beautiful, clean, pleasant staff, a huge plus is a warm pool. We never went to the sea, because our program was intense, of the minuses - the elevator was very long to wait and the dining room, the food was very NOT tasty and there was little food, people swore, children "won back" meat dishes or "hunted" when they were taken out. We had a rest in June 23rd.
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7
2
May 26
The hotel is wonderful.
A large and varied selection of food. Heated swimming pool.The water is warm and clean.
The animation is great. Both children and adults are satisfied)
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1