Kupibilet

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alexsandr vlasov

Level 4 Local Expert

I booked a ticket from Moscow to Samara on 06/17/2021 (evening flight 17:30) the ticket price was 4200. The ticket did not arrive for a long time. I wrote to the support service and they sent me a ticket for 07/15/2021 and cost 5457. They did not respond to the claim in the chat for a long time and as a result they told me that I made a mistake myself and mixed up the dates and amounts. I do not recommend this office.

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Александр Прошанов

Level 6 Local Expert

I wanted to fly in May 2020, but they canceled because of covid. I thought it was good that I used the Coupon, it would be difficult with refunds. S7 canceled the tickets, wrote to the Ticket Office, said they would do everything and need to wait for an answer. As a result, I asked myself to find out how things were going, they replied that I had been refused and I would not see any money, only vouchers due to RF Decree No. 991 of July 06, 2020. That is, if I hadn't written to them myself, they wouldn't have answered me. What's the point of a Cupid then? The last time I used such services, they were useless. I supplement the review three years later: I have the right to receive a refund for the ticket. The company said to contact the air carrier on their own. Despite the fact that their mediation services were paid for along with the purchase of tickets back in 20. Absolutely impotent service.

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Светлана Карпенко

Level 3 Local Expert

08.10.2025 I bought plane tickets. 18,600 were deducted from the card. The ticket did not arrive at the post office, the money was not returned. I have a question...... Are you guys scammers? Or what? Buying "cheap* tickets cost even more. I bought new tickets because I urgently needed to leave. Give me my money back!

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Яна М.

Level 3 Local Expert

My flight Astana-Yekaterinburg on 02/17.23 was canceled by a \ k, and when returning the ticket, it turned out that the ticket takes 1000 rubles just for any refund plus a fee for registration and a percentage for payment on the website, a total of 10 rubles was returned to me 8.5tr, and I repeat this with a forced refund for a canceled flight. I wrote the same review on their website, but it was not published

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Артем

Level 4 Local Expert

This is the answer you will receive in the mail from Kupibilet! Cancellation or postponement of the flight - no help or support! You are alone with yourself! Airlines do NOT contact you for a refund or ticket replacement (if they cancelled the flight themselves!!!) motivating that you communicate with your mobile operator. You can't help yourself! The result: a waste of time, money and wasted nerves! Good luck to everyone!

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Глеб Евгеньевич

Level 8 Local Expert

I still can't calm my nerves after this gang disrupted the check-in for the Moscow-Beijing flight for me and my family. I bought tickets from them with an extra.paid check-in service for the flight. I found information on the airline's website (Air China) that registration for foreign flights begins in 36 hours. After the registration begins, I write to the Ticket Office in order to find out when they will register me and send me boarding passes. In response, I receive information that they register within 24 hours before departure. I ask them what prevents me from registering earlier. The answer is internal regulations. As a result, I received a letter from them that they could not register me with my family for technical reasons!!! What's it???? I have three children, booking tickets at the portholes was negotiated separately with the coupon. When I started to register myself, of course, all the seats at the windows were already occupied. Such is the lack of service this CupiBilet, it sucks, the money spent on the wind, a spoiled impression and nerves. I do not recommend everyone to use the services of this company.

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Ахмед Гандаев

Level 13 Local Expert

Purchased flight tickets via a coupon. <url>. Aeroflot cancelled tickets (unilaterally terminated the offer agreement)- and kupibilet decided to deceive the passengers right there. They withhold fees and commissions from me (which Aeroflot has to pay) for the fact that the airline canceled the ticket due to its technical error. Never contact them, they do not work according to the law and ignore the request to resolve the situation in a pre-trial manner. Let's go to court!

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важно лана н.

Level 3 Local Expert

The same problem as that of Alexander Batalov for February 11. When paying for the ticket, two thousand were written off, and the rest of the amount "hung up". The payment time has ended and the tickets have been moved to the archive. Moreover, the first amount does not fit either the amount of the fee or the amounts of insurance in any way. And the ticket price in the archive shows the full amount, although part has already been paid. There is no connection. You can only write. The "Care Service" does not give any answers, because there is no question to ask in it: there is no order,-he went to the archive. And questions are accepted only for existing orders. It's a pity I didn't look at the reviews initially...

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Ли Л.

Level 5 Local Expert

I paid for the flight ticket through the SBP, the money was debited, but the payment did not go through on the website and the money was allegedly refunded. In fact, of course, the money was not returned, thank God the support of T-bank helped and I challenged this purchase! I highly recommend not buying tickets on this website!

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Регина С.

Level 5 Local Expert

I bought a ticket a month and a half ago, and immediately issued a waiver. The flight on the ticket is in 5 days, but they do not refund my money in any way! I wrote several times both to the support service and to the chat, and every time there are only promises! If you bought a ticket through them and changed your mind, you can probably say goodbye to your money!

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Михаил Морозов

Level 4 Local Expert

We took two tickets to Beijing through this service. In general, everything is simple, fast and convenient. Authorization via a standard Yandex ID, paid with a regular Savings card.

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Илья Петров

Level 7 Local Expert

I paid for the ticket at a rate that implied a change in departure dates. Normally, through the website, I addressed the issue of rescheduling the date. Because of their silence (ignoring my request), I lost my ticket (45 thousand). You will not be able to sue them - the office is registered in the Netherlands, probably specifically to avoid answering according to the law. They don't have phones - you can't call them.

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Ratebar

Level 9 Local Expert

I had the temerity to buy one ticket to Kupibilet.ru . (Fortunately, only one, the rest of the tickets for the same flight were purchased from another seller). This flight was cancelled. I have applied for a forced refund. For more than a month, I tried to get my money back to no avail: I contacted support three times and received formal unsubscriptions. Only after contacting the aggregator company, through which I got to Kupibilet.ru , the money was still returned (for this + 1 point), but minus various service fees - and according to the law of the Russian Federation, money for an unproven service must be returned in full. (By the way, another seller refunded all the money for tickets for the same flight on the third day after the request and in full.) Since the company has a foreign registration, it is difficult to ask them according to the laws of the Russian Federation ( Summary: I personally do not intend to deal with Kupibilet.ru and I don't advise anyone.

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Алина Кирсанова

Level 6 Local Expert

The service is cool, if you need to fly somewhere, I pick up tickets here. I personally have never had any problems with the exchange and refund, if you take the priority support service, then you can save on service fees when exchanging or returning. And I also began to take the online check-in service so as not to hang around at the airport before boarding.

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257399 Zhanna

Level 5 Local Expert

It is very strange how tickets are sold: during the registration process, the price was increased, then the sale was rejected. During the re-registration, the cost was increased again. Is this normal? But they came up with a good idea - they reject it themselves and take money from customers for the same. I'm afraid to get in touch, I regretted that I entered the card details.

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Артем Б

Level 6 Local Expert

Terrible aggregator!! The airline canceled the flight, the aggregator offered to postpone the flight for 2 days (when we already have a hotel booked) or return the tickets, but for the return of tickets they will take a commission of 2% of the ticket price + 2000 for registration!! The reason for this return is the cancellation of the flight by the airline company!!

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Level 5 Local Expert

A refund for a cancelled flight for more than 4 months and this is not the final amount. No constructive feedback, just unsubscriptions. I DO NOT RECOMMEND IT!!! There are other services that respond adequately to all questions.

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Федор Алексеев

Level 5 Local Expert

When searching for a ticket, it gives a low price, as soon as you fill out the data, a message appears that the ticket has risen in price by 20%. At the same time, cheap tickets do not disappear from the search, and they hang during the day. That is, just a bait in a mousetrap. It is impossible to contact the support service, the office is located in Dubai, I do not recommend working with this service.

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Евгения К.

Level 2 Local Expert

I bought tickets for myself and the children, the tickets are non-refundable, but Kupibilet offered me to arrange a Kupibilet service for an additional fee. Refund. The cost of the service is 16% of the price and it is possible to refund the cost of tickets minus fees with points to the account. Since life is an unpredictable thing, I issued a service and I had to use it. I had to change tickets for another date and I wanted to issue a refund, pay extra and take new tickets. I have issued a refund in my personal account, the period of which is from 1 to 30 days. No one returned anything to me either a day later, or after 30, or after many repeated requests. A robot answers the phone, no one answers the letters. Therefore, if you value money, nerves and time, buy tickets through another aggregator.

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Анна Гавриленко

Level 3 Local Expert

What I like about KB is transparency, no obscure hidden extras.services. You see what you're paying for, and the tickets themselves are relatively inexpensive.

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Андрей Б.

Level 6 Local Expert

Be careful! I would not contact this company and buy directly, everything is very opaque from them. 1. It is impossible to contact support. There is no phone, their chat is not working, and there is no way to create an application. 2. The company does not show the amount of the commission. In fact, an unexpected payment appears in the form of 1526 rubles. If I had seen this commission, I would not have bought. 3. support says that everything is transparent, in fact, I attach screenshots of how everything is transparent.

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Марат Оганнисян

Level 4 Local Expert

Terrible service, we got the booking dates mixed up, and we can't refund the money for the tickets.

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SvetlanaRu

Level 30 Local Expert

KUPIBILET, all those who suffered, write in the comments, I suggest joining forces for a class action❗❗❗ A company selling low-cost airline tickets. When buying, be careful❗❗❗ Minor options are added to the purchase by an intrusive service, money for tickets is practically not refunded 💯, Non-refundable tickets are not legally charged service fees. Because of the low price, people do not go to court, and those who do, collect according to the law of the consumer.

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Елена Заварзина

Level 6 Local Expert

If you want to change or hand over your ticket, nothing will come of it!!! There is NO phone to contact them, the question will be answered by mail that the money will not be returned and there is no more answer, no greetings! So I do not advise you to buy any tickets from them, you will not get anything from them!

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Диана У.

Level 5 Local Expert

An unscrupulous company that does not bear any responsibility to the client. The quality of service of any company can be assessed in case of emergency situations and the ticket has not been checked. I offered the client to solve the issue with the air carrier himself. It's just a masterpiece: the company offers its services for buying a ticket, charges a commission for it, but cannot take action to refund the ticket under the pretext of not having access to the booking system. And this is despite the fact that the air carrier does not refuse to return the funds, but is ready to return them through the agency. which carried out the purchase. And there is nothing to do with them. The coupon is registered in the UAE and does not obey the laws of the Russian Federation. Is that how this is possible?

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Марина Королёва

Level 4 Local Expert

Good service, good support! I used to take tickets from another seller and significantly overpay, mostly for obscure extras.options. Cupibilet, however, has everything as transparent as possible. I respect this approach to working with clients.

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Алиса Федорова

Level 5 Local Expert

The exchange by date was done in a few hours. Without the need to pay penalties and additional fees.the fees as a whole. A good seller, a normal sales service.

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Артур З.

Level 10 Local Expert

I do not recommend the site - bypass it! When buying a ticket, a commission is charged worth 2/3 of the ticket itself, the money will not be refunded.

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Андрей И.

Level 2 Local Expert

I bought a ticket through this website. I paid for the ticket refund separately. It is not written anywhere that the money will not be returned. On the same day, he refused tickets and asked for a refund. I was told that the tariff is not refundable and the money will not be refunded. The points were credited to the personal account. Got on the money

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Tatiana

Level 13 Local Expert

Terrible company. They do not meet halfway, they do not resolve the issue. They cheat and don't want to help their clients. They will not be able to change the information in the ticket, although the airline itself may be ready. Very tough!!!!

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uid-enmk2d7v

Level 6 Local Expert

How did I get to 30k Briefly Given: I bought 4 round-trip tickets for 120k on a coupon AK cancelled the flight there The coupon is ready, only 90k will be returned To find: How did I get to 30k? Answer: No one cares about customers, read the terms, everything is according to the law. He's a fool, he's going into the furnace! Details of the problem and solution: I bought tickets Moscow-Baku-Moscow 17-24.02.24 AK Ural Airlines for 119 190r via coupon 05.02.24 12.02. I received a letter from AK about the cancellation of the Moscow-Baku flight I called the AK, the answer is "we are filming the flight program in Baku, Soryan, for a refund at the place of purchase" I went to the app store, issued a refund for all! tickets. That's what they told me: Moscow-Baku without a fine The airline's fine upon return on the Baku, Heydar Aliyev – Moscow, Zhukovsky route is 2,389 rubles per ticket. The service fee of the Ticket for the refund is 2,199 rubles. for each passenger. 2% of the order value — 2,384 rubles. The fee for placing an order — 6,664 rubles. — is also non-refundable. Total refund for tickets — 91,790 rubles!!!!!! When asked why I have to pay a service fee because of all this, the answer is "these are our rules and you agreed with them, everything is within the law" When asked not to return the return tickets and wait for the cancellation of the ticket, the answer is "soryan, you have clicked all the boxes, and the tickets have already been canceled" That's how I got to 30k, I'm a fool myself, I'll buy into the furnace!

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Алексей Жидяев, РМ Рейл

Level 18 Local Expert

In May, I bought return Air tickets. Now it took one to change to an earlier flight, I wrote a request for a day of silence. The office is probably far away, in the Netherlands. In general, deception and fraud with a refund and exchange. It is better to buy tickets from the airlines themselves. Two weeks later, the answer came. Sorry for the long processing of your letter. We'll get back to him soon. Do not buy tickets here, you will never be able to return them or exchange them with such a partner.

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АНДРЕЙ КУЛАКОВ

Level 7 Local Expert

I wouldn't even put 1 too bold., Good afternoon! An unpleasant situation occurred, on 08/21/2023, I made the purchase of a Moscow-Bodrum-Istanbul air ticket through the bank's application for 31248 rubles. 08.09.2023 I am informed that the airline has cancelled the flight. The service provider Kupibilet contacted me, informing me of this information and offered to cancel or exchange it. I agreed to the cancellation. 09/13/2023 I am informed that they have calculated the amount ready for refund, The following is shown; Fees are withheld upon return: • For a refund — 1000 rubles for each passenger • 2% of the order value — 336 rubles. • For placing an order — 2,222 rubles. In total, you will be refunded to the card for tickets — 11,310 rubles. Please specify whether you agree with the refund by 12:00 on 14/0/2023 It turns out that I bought a service that cannot be performed and after the end, instead of 31,248, I can get only 11,310 rubles back for the service not rendered. Is it possible to refund the money, since the service cannot be provided in a larger amount so that your money wants to be contacted, I will never again. As time passed, everything went better than kupibilet offered me. I applied to the bank for a chartback and the money was returned to me. So do not listen to the answer of this office and do not be fooled, but immediately apply for a chartback (I can write a little wrong) and get your hard-earned money without their illegal commissions

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Елена Н.

Level 3 Local Expert

An urgent trip. I buy tickets on the Kupibilet website. I'm terribly worried. Is it not a joke?!, the trip Yekaterinburg-Sochi-Yerevan-Tbilisi. I pay, print out boarding passes and worry!, and suddenly I'm cheating!, I'll hang out somewhere, the cat didn't cry enough money, every time I go to the counter for a ticket at airports, I shake! And oh joy, everything is fine, I'm flying!! Thank you very much to the company for its honesty and efficiency! Kupibilet even sent a reminder, 2 hours in advance, so that I would not be late! In general, thank you for having such a company!!!!

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Римма Ш.

Level 3 Local Expert

I usually buy tickets for Kupibilet, because the prices here are the most normal, especially for flights abroad. Nevertheless, these flights are not cheap anyway. That's why I never save on insurance. The last few times, together with the non-flight insurance, I have issued a priority support service at the maximum tariff. The cost is not very expensive, but you can contact the care service out of turn and, if necessary, return the ticket without additional payment.

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Павел С.

Level 2 Local Expert

Disgusting! The company is not responsible for anything! We took 2 tickets, one person was not allowed with a valid passport! They refused to return the money for the tickets! I will never use it again!

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Павел Х.

Level 4 Local Expert

We have been taking summer vacation tickets here for several years. Usually we choose an inexpensive charter, since there is a good choice here. Of course, charters are such a thing, there are delays and postponements, but we always save a lot on tickets, it's better to spend this money on vacation. And then the aggregator has nothing to do with it, flight delays are not their fault. On the contrary, I like that they always warn by SMS or push notification if something happens.

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Константин К.

Level 4 Local Expert

Terrible service, no phones, endless chat. The flight has changed , in order to arrange a return dance with a tambourine , it is necessary to

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Милан Г.

Level 4 Local Expert

Briefly....we canceled the flight, applied for a refund, and have been waiting for a response for almost 5 months. What kind of nonsense is this? I do not advise you to get involved....look for another company, pay a little more, but you will be calm.

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Lilia Kefeli

Level 5 Local Expert

Never, ever buy tickets through this "service". It was necessary to change the ticket from St. Petersburg to Kazan. And what do I get? The airline's fine for the exchange is 1,500 rubles. The difference in tariff and fees is 3,925 rubles. The service fee of the Coupon for the exchange is 2,500 rubles. 2500 service fee is just arrogance and fraud. And they are all saints who respond to this: "A service fee of 2500 rubles is charged by the Kupibilet service for the exchange procedure, according to the rules of our offer. ". That is, they can write absolutely any amount somewhere in a secluded corner on the site and then refer to it. Stunningly. And there is no law in our country that would normally regulate this. All the good reviews are bought, you can be sure.

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Екатерина Кузьмина

Level 5 Local Expert

I strongly do not recommend the service. Choose anything but that. 1. You will not get a quick response from the support service. Very long answers. I can't imagine what to do if the issue is tedious to solve urgently. 2. The ticket refund procedure was simply shocking. A / c withheld the fine - it's understandable, 2400 rubles. Next comes the "service" - we do not refund the 1800 service fee, the 2000 refund fee, and another 2% fee. Are you guys being impudent? Didn't you overwork for my money? I don't need such a "service". I do not recommend it, and I will try to convey it to the maximum number of people.

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Peach

Level 16 Local Expert

I faced an annoying problem - when filling out the ticket, I mixed up the passenger's first and last name in places, and the flight is complex, composite, by Aeroflot and Turkishas. I wrote to support kupibilet.ru - the representative of the Customer Care Service, Yana, worked 100% - quickly and accurately. Aeroflot's reservation was corrected, the Turkish ones had to be canceled and bought again, but the whole problem was resolved quickly and clearly, for which many thanks. One of the disadvantages is that it is a pity that you cannot call support at least by whatsapp. And so - good service. Let's see how soon the refund for the returned tickets will come.

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Екатерина б

Level 4 Local Expert

Emirates airline changed my route and this service was only required to reissue the ticket in accordance with the contract under which they serve this airline. But they don't do that and my flight may not take place. Their phone is permanently disconnected. Their chat is not responding, their vkontakte writes: wait, we have thousands of applications. Of course, with such a job! Do not contact this service!!!!! more on otzovik: https://otzovik.com/review_13774140.html

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Михаил Розанов

Level 3 Local Expert

Excellent service, works with almost all well-known airlines and carriers. The appearance of ticket sales on the railway was definitely pleased

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Светлана З

Level 2 Local Expert

In order to save money, I always try to buy through this service. Because here the prices are the most normal and the bonus program is also good. When you fly constantly, a lot of bonuses accumulate and then part of the order and additional services can be paid for with them.

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Фарид Мамедов

Level 4 Local Expert

Thanks to Alina Sergeeva for her quick help , there were difficulties with exchanging the ticket , she helped 😊🤝🏾 thank you Alina

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Оксана Вондра

Level 2 Local Expert

Excellent service , I am very satisfied with everyone, everything is comfortable and fast, I highly recommend it. I will always use it and invite all my friends and acquaintances.

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Воля Романов

Level 5 Local Expert

Disgusting company! If you want to add a ticket refund feature, just waste money, you will receive points from the company! And at the same time, points cannot be spent immediately! And a maximum of 2000 points at a time! I hope this company will cease to exist! And lie to the company's customers!

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Евгения Б.

Level 5 Local Expert

I took tickets through this site Antalya - Kazan, the Pegasus air carrier. My 6-year-old child and I were not put on the flight, they said that there were not enough seats on the plane, we went through all customs, handed over our suitcases, the child was crying, and it was honestly hard for me to be in such a situation in a foreign country. I took for 40808 rubles, the coupon was returned only 35900 rubles. The remaining amount is their commission, they do not want to return it!!!

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Наталия Бочарова

Level 2 Local Expert

Attention ***! You pay up to 10% of the ticket price for the opportunity to return tickets without commission, but you do not get any money back for the tickets you have handed over at all: with or without commission. Within 1.5 months, they reply to me in the chat "wait for an answer, we are very busy and cannot consider your request" and politely send me, copying the same answers. On another order, I made a refund of the ticket through the airline, the airline said that the money for the refund was transferred to the agency within 3 days from the date of return, but the agency does not return them either and also writes that they are very busy to return my money to me. To my request, when they get free and return the money, I get the answer that they don't know.

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Kupibilet

1128 reviews