Kupibilet

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868 reviews

By default
Level 2 Local Expert
September 18, 2023
I flew to Dubai in January. I bought tickets through Kupibilet. They are now in principle not cheap, so of course I was looking for how to save money. Here the price was the most normal. Plus, they added a decent amount of bonuses, so it feels about 1-1.5% of the order value.
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Level 7 Local Expert
October 10, 2023
I started making a ticket. with 350p insurance for flight cancellation, when the payment was confirmed, the site issued that the payment did not pass, updated the page. and he issued a repeated field for insurance payment, the second time the payment allegedly failed. as a result, the ticket purchase page flew off, and the payment was debited from the card twice. without registration in your personal account, you can't find cancellation of insurance payment anywhere. and they cunningly took and broke the insurance separately from the ticket. as a result, I didn't even buy a ticket and they charged me twice for insurance
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Level 3 Local Expert
July 15, 2024
There are prices a little cheaper, but it is better to buy directly from the airline. Otherwise, if you need to change something in the ticket, add luggage or make an exchange, you will be charged the commission of the coupon service, the commission of the airline itself and additional fees. As a result, you will go to buy a new ticket on the official website of the airline. I got burned a couple of times, I will never buy more through this service.
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Level 19 Local Expert
November 7, 2023
A very remarkable and convenient service, low cheating on official sellers, but the problem is that in addition to the cost of a ticket, a chaotic amount of money is also withdrawn from the card, and at the same time you do not call the company, but the chat throws up its hands, and this is systematic, a good service for people who do not count money!
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Level 11 Local Expert
November 23, 2023
When canceling a flight by an airline, be sure that the ticket will charge you a commission for the cancellation through no fault of your own, and you will receive almost nothing when you return. It is better to make a purchase directly from the airline. Despite the fact that the search itself was carried out through another site, and through this one there was only the registration of an air ticket, and not the most convenient service with a huge number of questions and an attempt to impose services.
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Level 5 Local Expert
June 3, 2023
I have been using the KupiBilet website for a long time, a user-friendly interface, cashback from Tinkoff. But before the first problem ... the coupon has a function "make the ticket refundable", in the description of which it says "we will refund 90 percent of the cost with bonus points". You return the ticket - bonus points come, but it turns out that you can spend a maximum of 2000 points for the purchase, and they burn out in a year if you don't spend them. When buying a refund service, there is no information about this You write to support about this - they stop responding. There is no phone support. The support is disgusting. They are trying to deceive customers.
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Level 4 Local Expert
January 2
The creatures! They deliberately mislead the client ! Then they sell the seats again !
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Level 4 Local Expert
December 30, 2023
I fly steadily with Cupibilet 5-6 times a year. There were no problems. If there were any requests, then through the care service I solved everything at all for once or twice. And the prices here are always adequate + bonuses. So that's fine with me.
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Level 5 Local Expert
October 23, 2023
Read carefully the terms of use of the service (offer), it says that when the ticket is returned, even if the flight is canceled, a fee of 1000 rubles is charged for each passenger + 2% of the order value + for processing about 7% of the order value. In total, if the flight is canceled or postponed, you will be charged a fine for a refund of about 20% of the ticket price! In my case, the flight to Israel was canceled on 2.11.23 due to military operations, of the 18,815 rubles paid. The coupon will hold 4276, 67 rubles = 22.73 % At the same time, aggregators "City-Travel" and "Tinkov-avia" in such cases return the full payment!
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Level 2 Local Expert
December 1, 2023
I highly recommend not using this service. In case of force majeure and an attempt to issue a refund for tickets, this desk came up with ridiculous excuses not to refund the money. As a result, more than 40 thousand rubles were irretrievably lost... It is better to use the official websites of airlines than to give money to an underserved service that does not even have a hotline phone.
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Level 3 Local Expert
October 14, 2023
Never, ever buy tickets here! Of course, you may be lucky and your flight will not be canceled, but if it does happen, then you will be charged a good amount for a refund for the ticket. I can still say I was lucky that the tickets cost only 15k for two, and the service charged me 2.5 k for the refund, and this is not counting the box office fee when buying 500 rubles, in total -3k and 0 tickets. Enjoy my vacation!
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Level 4 Local Expert
March 13, 2024
I bought a ticket, they slipped me some kind of online registration, for almost 3000 rubles.r, right now I can't return it, they don't serve me on the phone, you knock on the Internet to them, it was the first and last time with this company that I bought a ticket
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Level 6 Local Expert
February 17, 2024
I will never use this service. Prices are always more expensive than other aggregators. I bought a ticket refund service, so they compensate it with their points, which burn out after a year.
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Level 17 Local Expert
April 4
The money was debited twice , but the ticket was not sold. Describe them yourself .....
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Level 2 Local Expert
September 10, 2023
I have very frequent business trips for work, I usually fly with Kupibilet. I always take the maximum tariff in priority support. Recently I had to issue a ticket refund, it's not difficult, by the way, and they didn't charge me any additional fees for the refund, thanks to this tariff.
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Level 9 Local Expert
July 23, 2024
They sold a return ticket, but instead of money they return only points, which can be debited no more than 2 thousand at a time. There were no warnings about this when buying.
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Level 5 Local Expert
January 25, 2024
Very persistent imposition of an additional services. I turned everything off at the maximum, as a result, after entering the card details with the expected amount, a paid online registration came from above (I must have missed something in the "small print") A kind of form of cheating. So far, such services have had the worst experience.
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Level 7 Local Expert
March 21
They will talk about how you buy a service from them for the purchase of a service, and not what you actually buy. Accordingly, they will not make a refund based on the law (Rules for the formation of tariffs of the Ministry of Transport) for an unproven service.
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Level 3 Local Expert
July 11, 2023
You can't say anything about the service until you encounter flight cancellations. This is the worst of all ticket aggregators in this regard. Our flight was canceled 2 hours before departure, no one warned us, there was no help for exchanging or canceling tickets, a long correspondence with the support service, cancellation fees (not our fault) and some other deductions. In the end, after 4 months, I received a refund of 2 times less than I paid for the ticket. The second ticket was purchased directly from the airline, so there the full amount of the ticket was refunded within 2 weeks! I will never use the services of this service again and will not advise anyone.
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Level 13 Local Expert
October 10, 2024
Disgusting company, a new kind of official scam, if you want to get Money, you are here 👍 welcome to papados ..
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Level 12 Local Expert
April 21, 2024
The flight has doubled, Aeroflot has been cancelled, I am writing to <url> in the application for the refund of tickets, there is an error all day, something went wrong. I wrote to the mail, they replied, write to the application. Where to add, who to contact
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Level 3 Local Expert
January 26, 2024
I have recently started using this service, so far I am happy with everything. I downloaded the app. Searches quickly, does not slow down. The pushy ones are funny)
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Level 15 Local Expert
August 25, 2023
If nerves are expensive, avoid this "service". Our carrier canceled the flight, it is almost impossible to return the money until you apply for a chargeback. This office also takes a not puny percentage for itself, somewhere 16% for its alleged services. The struggle with this office, which continues to this day. The money was fully returned, but the penalty is refused, the court decision is delayed. The screenshot that the court decision was made is attached. I wrote in Zen how I struggled with them. Who is interested in the article is called: Kupibilet - the history of a refund for a canceled flight.
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Level 7 Local Expert
September 26, 2023
If you are flying with transfers, lay down time for possible flight delays and so on. I almost flew in like that once. I took a small gap and was late for the second flight. I had to contact the care service of Kupibilet, where I issued tickets. We issued a ticket exchange, but since planes are not buses, they don't fly every half hour, then we had to sit at the airport for 8 hours. But I have no complaints about the service, they worked quickly.
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Level 6 Local Expert
September 3, 2024
A company of cheaters and breeders. I bought tickets through them and additionally took space+ for two flights for a separate fee. And they didn't put me on space+ on any flight. The support said that I bought a regular seat separately on one flight for an additional fee, but did not buy anything on the second flight. In fact, they just increased my ticket price and did not issue an additional payment as an additional payment. Everything you need to know about this company. As a matter of principle, I will never use their services again.
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Level 13 Local Expert
October 26, 2023
Purchased flight tickets via a coupon. <url>. Aeroflot cancelled tickets (unilaterally terminated the offer agreement)- and kupibilet decided to deceive the passengers right there. They withhold fees and commissions from me (which Aeroflot has to pay) for the fact that the airline canceled the ticket due to its technical error. Never contact them, they do not work according to the law and ignore the request to resolve the situation in a pre-trial manner. Let's go to court!
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Level 10 Local Expert
February 22, 2024
Good afternoon, we bought tickets to Istanbul, but due to illness we could not fly, there is a certificate, we canceled the reservation but we can't wait for a refund for 1.5 months, the flight has passed towards us, we postponed the date, we thought we would wait for a refund and book tickets again, but nothing is returned.
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Level 4 Local Expert
March 24, 2023
I often fly on business trips, and I try to use this service in order to save money. Here you can not only take cheap flights, but also book a hotel room at a discount, as the service has a lot of partners all over the country.
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Level 4 Local Expert
June 25, 2024
Terrible service, no phones, endless chat. The flight has changed , in order to arrange a return dance with a tambourine , it is necessary to
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Level 8 Local Expert
October 1, 2024
fraudsters, in case of ticket refund, send a receipt for the alleged refund, but do not return the money themselves, close the order and ways to contact them
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Level 5 Local Expert
October 5, 2023
The worst aggregator for buying tickets! Tickets with the option of "return" were purchased for 180 thousand (the surcharge for "return" is 23 thousand). As a result, if necessary, to return the tickets, the amount to be refunded is 24 thousand rubles! and 27 thousand points, which can be spent no more than 2 thousand for 1 order. In total, you need to buy tickets at least 13 times from the worst aggregator to get your money back! and then, no 90% of the amount, as promised by the WORST AGGREGATOR - KUPIBILET. order 9146185580:
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Level 3 Local Expert
August 24, 2022
I flew to visit my brother from St. Petersburg to Vladivostok. I bought tickets in advance, because I know that it is always difficult to get tickets in this direction, especially in summer. The flight is expensive and naturally everyone wants to save money and very quickly sort out the cheapest tickets. When buying, I used the sersiv Cupibilet. I've heard about him before. The most common aggregator, according to the type of air sales, is only more convenient in my opinion. He is not overloaded with advertising and works faster. The price of only 28 thousand was a little annoying, because I usually always flew more expensive. But I decided to take a chance and did not lose. I flew normally, no problems, no delays. Yes, of course it was a long transfer, but there was only one in Yekaterinburg. I also managed to visit a friend while I was waiting for a connecting flight. I think that if you fly with children, it may not be very convenient for such long transfers, but it was generally okay for me alone. The main thing is that you can fly inexpensively and there is a choice of flights. So I'm happy and I'll use it now.
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Level 12 Local Expert
September 26, 2023
I decided to use it, because only they had a ticket for the right one on Thu. 28.10. In the process of registration, everything was OK, I enter the card details - the payment does not pass, I roll back, I look only at the card data, I check. ok. the payment is being processed. and I get a ticket already for 5.10. They were replaced a week later. Be careful when making out. Otherwise, you will end up with money.
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Level 3 Local Expert
July 25, 2023
The same problem as that of Alexander Batalov for February 11. When paying for the ticket, two thousand were written off, and the rest of the amount "hung up". The payment time has ended and the tickets have been moved to the archive. Moreover, the first amount does not fit either the amount of the fee or the amounts of insurance in any way. And the ticket price in the archive shows the full amount, although part has already been paid. There is no connection. You can only write. The "Care Service" does not give any answers, because there is no question to ask in it: there is no order,-he went to the archive. And questions are accepted only for existing orders. It's a pity I didn't look at the reviews initially...
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Level 7 Local Expert
August 2, 2022
Interested ..Inkov Travel - I bought a ticket for myself, a child and a dog. Anyone who flies with animals knows that it is best to arrange everything at once - then it is more difficult. There was not even an opportunity to register an animal in the coupon! Absolutely! I sent them a request to add a dog to the ticket. The answer did not come. Although it was indicated there, if the flight is close, then applications are considered first. Neither Tinkov got through to them, nor I. Already at night, I found a guy in the chat who answered and, for his part, began to pull his own service. Only after his twitching, the Service replied that the airline had confirmed the dog, but it was only at the airport that it was issued, and it was more expensive there. In general, it is unpleasant when the Support Service does not work for the client. Tinkov compensated for the difference in the dog ticket. Kupibilet washed their hands of it. The second case of lack of customer support occurred immediately after the first one. There was a weak Internet signal in autumn, it was necessary to buy a third ticket for my husband on the flight that my child and I are flying. I chose this flight, booked a ticket and paid for it. I look at the receipt - and there's the next flight in time! That's horrible. I couldn't make a mistake, either the Internet signal played a joke, or they have something set up there. Remembering that they did not respond to the request, I immediately contacted the chat. They told me that it was "my own fault" and they couldn't help me. To the question, what can I do? They replied - to issue a refund for the ticket price. And that's it! I wrote to the exchange service. A week has passed - they haven't even answered. The price of tickets has increased, it is clear that the exchange is also impossible. Here is such a pseudo-Customer Service! They are not interested in the word at all. If you want to feel humiliated and insulted, go here. For everyone else, choose proven services!
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Level 2 Local Expert
May 10, 2023
I do not recommend contacting this service. Because in case of a problem, they can't do anything. At first, my flight was rescheduled and they couldn't offer me an alternative ticket. I'm flying with transplants, so everything is quite stressful. Okay, if they don't have alternative tickets, then they don't, although I don't understand how this is possible, because when I was looking for tickets, there was a lot of choice. Well, let's say. Then I found a mistake in the name. I allowed it, but in order to fix it, the service started sending me to the airline, and from the airline to the service, and so I communicated several times with some, then with others. And no one can supposedly do anything. Question: why resell tickets if you can't figure out what the problem is? As a result, after a whole night and a whole morning of correspondence with them, and it is impossible to call them, they agreed to transfer this question to specialists who allegedly respond within 6 days. But my flight is in three working days! And they might not put me on the plane! It's just terrible, I don't understand why this service is boring, which causes even more problems. From now on, you only need to buy tickets on airline websites!
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Level 2 Local Expert
February 14
Optimal to use Thanks!
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Level 5 Local Expert
September 29, 2024
A complete divorce . The money was debited. The ticket has not been purchased. And it is not possible to call them . Write too! Don 't get fooled .
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Level 4 Local Expert
November 30, 2022
I gave it 4 stars, because if you don't face a refund, then everything is OK. I bought tickets for the Ticket several times, once of which I had to issue a refund (we purchased a refundable fare). To be honest, they barely begged for it back, or rather, making a refund (the money has not yet been credited to the account, but the docks have issued all the appropriate ones). All this fuss took 2 months ... in connection with their download (perhaps it is, because after the announcement of mobilization there were many refunds). There is no communication with them except via e-mail, it was very annoying...but in the end, everything seemed to be resolved well. So, for those who are faced with a similar situation, do not despair, write to them repeatedly.
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Level 11 Local Expert
June 13, 2024
Article 12. The responsibility of the manufacturer (contractor, seller, owner of the aggregator) for improper information about the product (work, service) (as amended. Federal Laws No. 171-FZ of 12/21/2004, No. 250-FZ of 07/29/2018) 1. If the consumer is not given the opportunity to immediately receive information about the product (work, service) at the conclusion of the contract, he has the right to demand from the seller (contractor) compensation for losses caused by unjustified evasion from concluding the contract, and if the contract is concluded, to refuse its execution within a reasonable time and demand a refund of the amount paid for the goods and compensation other losses. (ed. Federal Law No. 171-FZ of 12/21/2004) In case of refusal to fulfill the contract, the consumer is obliged to return the goods (the result of work, services, if possible by their nature) to the seller (contractor). (ed. Federal Laws dated 17.12.99 N 212-FZ, dated 21.12.2004 N 171-FZ) 2. The seller (contractor), who has not provided the buyer with complete and reliable information about the product (work, service), is responsible, provided for in paragraphs 1-4 of Article 18 or paragraph 1 of Article 29 of this Law, for defects in the product (work, service) that arose after its transfer to the consumer due to the lack of such information. (ed. Federal Law No. 212-FZ of 12/17/99) 2.1. The owner of the aggregator, who provided the consumer with false or incomplete information about the product (service) or the seller (contractor), on the basis of which the consumer concluded a purchase and sale agreement (contract for the provision of paid services) with the seller (contractor), is responsible for losses caused to the consumer as a result of providing him with such information. (ed. Federal Law No. 250-FZ of 07/29/2018) This organization is an aggregator - see in the text. And this organization refuses to make a refund for the ticket of the "beautiful Victory", where the registration terminal is not specified. That's how the terminal at the "beautiful Victory" was incorrectly indicated on the site, but this is a separate review. I do not attach a scan of the itinerary receipt for all known reasons. I can provide it by e-mail upon request.
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Level 11 Local Expert
December 16, 2023
A great portal!! They are reliable and always solve problems promptly if necessary. I recommend it!!!
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Level 6 Local Expert
February 4, 2024
Terrible aggregator!! The airline canceled the flight, the aggregator offered to postpone the flight for 2 days (when we already have a hotel booked) or return the tickets, but for the return of tickets they will take a commission of 2% of the ticket price + 2000 for registration!! The reason for this return is the cancellation of the flight by the airline company!!
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Level 4 Local Expert
June 22, 2024
Disgusting, they mixed up the last name and first name in places on the ticket, charged 2500 rubles for swapping places. I will never use services in my life
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Level 5 Local Expert
December 3, 2023
I bought a ticket in this service, plans changed, I canceled the ticket an hour later, I should have flown earlier, as a result, they did not return the money, despite the fact that it says on their website if you cancel the ticket earlier, they will refund the money, as a result, they sold this ticket twice as expensive.
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Level 11 Local Expert
April 25, 2023
I purchased a ticket with two transfers Phuket- Almaty, Almaty - Tyumen, Tyumen - Moscow. When trying to check in for the first of the flights at Phuket airport, it turned out that the AirAstana carrier does not have this ticket and I will not be allowed on the flight. There is no data about me and my ticket in the system. An airport employee who was at the check-in desk at the time informed me that I was not the first to have such a problem. The Kupibilet support service did not solve the problem. All they did was send me my booking details again, which the carrier didn't have. And they also reported that the ticket Phuket-Almaty was bought by me from a certain “consolidator” CitizenPlane, whose existence until that moment I did not even suspect, and the data about which were not reflected anywhere at all. Thus, an hour and a half before departure, the Kupibilet support service sent me a link to the website of the CitizenPlane consolidator, suggesting that I solve the problem on my own. Of the contacts, CitizenPlane had only an email. I wrote to them immediately, but they replied after the flight left. Of course, without getting on the flight Phuket-Almaty, I could not get on the other connecting flights Almaty-Tyumen and Tyumen-Moscow. But Anna's support worker seems to have a different opinion. I quote: “The remaining tickets are valid for the flight.” I will supplement the feedback as our dialogue develops. While composing a pre-trial claim and trying to get the money back or get new tickets on the same route. At the moment, 16,500 out of 31300 rubles have been returned to me. The dialogue continues. I spent the whole day on correspondence, and, accordingly, housing costs, violation of plans, and so on. Meanwhile, I bought a ticket for a direct flight from Phuket to Moscow on the Aeroflot website While the resolution is unambiguous, do not contact the bill.
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Level 7 Local Expert
January 16, 2024
full bottom. I tried to book a ticket for 40K rubles, entered the card details, the form requested 3-d security and also sent myself the wrong code (hello to the developers of the forms and their validation). of course, the ticket was not issued, and even with the wrong code, 2,652 rubles were withdrawn from me for it is unclear why. the support team responds "we will refund the money in five days."
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Level 5 Local Expert
December 24, 2023
This is not a service, it's just a ticket resale site. A service is when there is some kind of service, care, maybe a trick. There is only an opportunity to pay quickly and then get into trouble. I used the site quite often before, until I ran into a problem - the flight was canceled. Would-be specialists from the so-called care service simply filled me with fairy tales: they had constant problems: 1. Then they don't see the reservation 2. Then they do not understand how to make a refund (there is a correspondence in confirmation) 3. Then they have the only channel of communication with the airline - by e-mail and they are not answered. If the service representative is interested, I can show their "concern". A vacation is at stake, and the "care" in their words can last a month
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Level 2 Local Expert
February 11
debits money for services that he refused
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Level 2 Local Expert
January 8, 2024
If flights are postponed or cancelled, which happen quite often, just do not wait for the normal operation of the service (informing, selecting alternative flights, refunds, etc.). Do not expect the kupibilet service to refund the money you paid.
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Level 8 Local Expert
August 22, 2023
Terrible service in terms of technical support, only a chat in which they respond within a few hours, there was a need to exchange a ticket for another date, I'm waiting for an answer for more than a day, technical support talks about a heavy load, so you have a risk that tickets will burn out and you will have to buy new tickets, fortunately I applied for a few days, let's see how the situation will be resolved in the end, but I think to spit and buy new ones already, and not waste my nerves already
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