Kupibilet

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Вера

Level 14 Local Expert

What can I say , people are being fooled , and you can 't even call . I bought a ticket through this website , took a special maximum fare , with the possibility of refunding the ticket , since it was not yet clear whether I would be able to fly or not . The maximum tariff assumes priority service. What happened, the trip went wrong , I decided to refund the money for the ticket , at least 50%, on April 25, 2025, departure at 12:45 local time , on April 23 at approximately 4 :00 p.m. , I issued a refund on the buy ticket website , my fare plan allowed me to do this. I received a reply message in the mail that you are waiting for confirmation. According to the fare rules, a maximum of 24 hours before departure is required to issue a refund, so I received a reply message about the refund!!!!! April 24, 12:46 p.m. that is, there can be no question of any refund..... and so they respond "quickly".... There's no phone, there's nothing... guys, don't be lazy, buy tickets directly from airlines

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Алексей Комаров

Level 15 Local Expert

Never use the services of the ticket aggregators Kupibilet and Aviasales for booking tickets!!!! No liability and no refund! I bought a ticket for Astana - Alma Ata - Doha- Miami . The money was written off immediately , the second part of the Alma Ata - Qatar - Miami ticket received a receipt , the first one failed - I quote the support from the Coupon : due to the fact that the carrier did not confirm the seats (although the seats were on the Airsales website for three hours), we are not to blame, sorry - as a result, there is no ticket, only a third of the ticket price was refunded. I am waiting for the third day of the refund

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Александра Ансимова

Level 3 Local Expert

My dad paid for the ticket, in the personal account of your website, they say that the payment did not arrive. The ticket was needed urgently! The payment receipt is available. Please refund the funds!!!

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Елена Знайденко

Level 8 Local Expert

Dear support service, I do not know how to write to you in the chat, there is simply no such function - there is only a set of ready-made answers and questions. An additional service from your company has been debited from my card twice. How can I solve this problem?

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Леонид Дементьев

Level 4 Local Expert

The service is great! There were no difficulties with finding and buying tickets to Ankara. I completed everything and paid with a Savings Bank card in a few minutes. I also liked that you can immediately book a hotel room. Prices, in general, are not from the high segment.

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Яна Г.

Level 9 Local Expert

The flight was canceled, the ticket collector took a commission of 2500 rubles for the forced return of two tickets. I didn't like booking tickets through the Ticket Office

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Эля Ш.

Level 5 Local Expert

I bought a ticket in the wrong direction. I wrote to them in the chat on the same day 10 minutes after the purchase, they did not issue a refund (even with a deduction). I asked them to change the ticket with the correct destination. The answer is silence. What to do in such cases?

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Ольга К.

Level 4 Local Expert

09/14/2025 I selected and bought tickets in the app. When buying, there was a fare for two tickets without luggage of 115,000, we had to have it with luggage, and these tickets already cost 125,000. When buying, we selected all the information when filling out, got acquainted, and checked again that the tickets were with luggage. They refused paid registration and chose priority support. We paid for it. In fact!!! There with luggage, and back tickets without luggage. This is the second day I've been fighting with the caring support service*****They say that I chose the wrong tariff. Only the difference in price is not explained, IN NO CASE DO NOT USE THE SERVICES OF THIS SITE! When contacting the airline's hotline, the baggage surcharge is 300 euros per suitcase!!! And the accelerated care service has not yet responded.

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El Cin

Level 10 Local Expert

A disgusting company that cannot solve the problem with customers, the flight was canceled due to the fault of the carrier in no way want to exchange the ticket for another date, they respond with the same template phrases every time they contact support! I DO NOT RECOMMEND IT!

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Анна Мацукатова

Level 4 Local Expert

Cupibilet - you are the best!!! I have never flown home to Kamchatka so cheaply!!! All you had to do was sign up for a price reduction subscription and wait for the discount!!! Now I will always plan my flights only with you.

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Valeria Greshnikhina

Level 5 Local Expert

I give you 1 star because you can't put less))) the most terrible airline ticket purchase company. Please save your nerves, time and money and NEVER USE THIS SERVICE. we bought tickets from Israel through this company at the end of June. Due to the political situation in the country, Israel closed its airspace, and the trip was canceled accordingly. They requested a forced refund. Another ticket aggregator returned everything after 10 days, while kupibilet decided to take us on an emotional swing. At first, they refused to issue a forced refund, as they had no information about the cancellation of flights (although they were canceled, which was confirmed on the airline's website), then they began to freeze us that they had no money, they had to wait for the airline to return the money so that they would return it. us. the question arises: why are you needed then? How do you protect your passengers in cases of force majeure? the answer is: no way)) Until recently, the company tried to absolve itself of the responsibility THAT IT DIRECTLY BEARS TO ITS CUSTOMERS. we have prepared a pre-trial claim, but the bill doesn't care about that either) in general, the guys are waiting until the last moment that you will get tired of fighting them and leave them your money. we were already ready to go to court, but my husband came up with the idea to request a refund through the bank. as a result, the money was returned to us after 10 days)) in general, anyone who is still trying to achieve something from this "company", try to request a refund through the bank) I will always tell all my acquaintances, friends, colleagues, people on the bus and even cats on the street to never use your disgusting service. And to those who are now trying to get their money back, good luck and strength, do not give up.

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Роман Рычков

Level 9 Local Expert

There's no time to buy online registration from them, it's a hoax. We bought tickets for the 2vz+ 2 reb family through them and bought online registration, since they couldn't choose specific seats, we chose the beginning of the plane and at the window together, but they put us in the cheapest seats at the back and separately. And they refused to respond to our claim and replant it. They said that the online registration service has been provided, but they are not responsible for the seats. And what did we pay the money for if we specifically chose the beginning of the plane and together? Even at the airport, we would have been given better tickets at check-in and not seated with children. Terrible sepsis and incompetent support.. And when they have nothing to answer, they just stop answering.

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Николай Копер

Level 4 Local Expert

I do not recommend it. I bought round-trip tickets for 40,000. As a result, one airline decided to reschedule the flight and it became physically impossible to fly away. I made a refund. They said that a lot of aviation companies do not return all the money as a result, you will receive 12,000, but if you do not respond before 9.00 Moscow time (and the letter arrived at 2.40 am), then there will be another revision after which you may not receive anything at all. What can I say, it's not their fault that the airlines do what they want. But sending a letter at night and asking for a reply before 9 a.m. is already... Tricky. So I do not recommend contacting this service. It's a pity, of course, that I had to pay 40k to understand this.

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Гришина Виктория Азеровна

Level 5 Local Expert

Disgusting service. On 14.03 I bought a ticket and made a mistake in the direction, I immediately requested to cancel the ticket in a chat in the Kupibilet application, to which they replied that this could not be done according to the airline's terms. Then I asked to exchange the ticket and immediately indicated the desired date and time for which the exchange should be requested on 14.03. As a result, on the date of 19.03, an exchange request was made for the wrong time, not the one requested. New people are constantly joining the chat, who do not study this issue at all, and every day begins with the fact that new requests are constantly being sent to the airline, constant waiting, but the issue is absolutely not resolved. The absolute incompetence of specialists, the long waiting time, the absolute lack of interchangeability of specialists. 15.03 I was offered an exchange for the desired date and time, but the cost of the surcharge was like the cost of the ticket, I clarified about the surcharge, but did not refuse the exchange, another girl joined the chat, who began to convince me to make a refund and pay the refund fee to the airline account and after that make an exchange and pay the fee also for the exchange! And the exchange takes into account the cost of existing funds. In the end, I paid the refund fee, but I didn't need a refund, I needed a ticket for a specific requested date and time. The utter incompetence of the staff, please take action.

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Оксана Арутюнянц

Level 3 Local Expert

I have the best impressions of managers Olga and Stanislav. They responded to my problem and were able to solve it with the best result for me. Thanks!

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Михаил Камков

Level 3 Local Expert

As a frequent flyer, I can say for sure that non-refundable and non-exchangeable tickets are often offered by low-cost airlines. So the prices there are cheap, so no one will bother with the return of these tickets either. It's just that when you buy a ticket, you need to understand what class of ticket it is and the airline itself. And the ticket is a normal service, I constantly take them through them, here you can find inexpensive charters and the same well-known European low-cost airlines.

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Екатерина Макарова

Level 3 Local Expert

Imperfect, but very good service. Tickets are relatively inexpensive, the mobile application is well made, and there is a variety of airline choices. But the subsystem of booking hotels needs to be completed. In particular, expand the list.

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Денис Дементьев

Level 4 Local Expert

If the route has a lot of transfers, then it is actually the only service through which you can pick up and buy quickly enough. I've compared it with several analogues and I know what I'm talking about. Three purchases, everything is smooth.

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Liubov S.

Level 6 Local Expert

If it were possible to put 0 stars, I would put 0. Strange service. A huge service fee of 7,300 rubles from the purchase of a ticket with a price of 60 tr. They do not provide receipts with a service fee, you only receive a receipt with the purchase of a ticket. And they say that this is enough for reporting, or request a bank statement about the purchase)). When you request a receipt for the service fee, they do not provide it. There is no contact with the company by phone, the office is abroad. In general, there is something incomprehensible with the "laundering" of large percentages in gray without checks under the guise of a "service fee".

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Евгений Гетманский

Level 7 Local Expert

In general, the service will go, but there are moments that spoiled the impression.In case of an emergency, the support service responds promptly-conducts all operations for the return / exchange of tickets.However, the commissions are withheld (by airlines, among others) by hell.Of the 90,000, only about 18 returned.Upon departure from Greece, it turned out that the Greek airline did not see the paid baggage.I had to pay on the spot at an increased price.Kupibilet did not provide the airline with information about the pre-purchased luggage.A few days later, the money was returned...but not the ones that I paid for in Greece due to their omission, but the ones paid in advance (smaller ones).If we compare the cost of tickets for the ticket and for the airline, then the difference is noticeable.For example, Sochi-Athens costs 69,000, the airline has the same flights of 50.0000.But if there is no foreign card, nothing can be done.

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Ольга Щербакова

Level 5 Local Expert

If you are directly from ticket sellers, then perhaps the best and best option. Offline is inconvenient, but aggregators still lead to a Coupon. I advise you! I've been using it myself for several years now.

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Марат Кондратов

Level 4 Local Expert

The flight to Ankara went smoothly. I bought the ticket through a Coupon. In principle, there are no complaints or comments to the seller. I will also buy the reverse one through the same service.

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Галина Киреева

Level 3 Local Expert

Thanks to the developers for the latest update. We fixed all the previous jambs and brought the service to mind. Smart routes are super, it is very convenient to buy tickets with transfers.

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Poliksenia Poly

Level 7 Local Expert

Thanks a lot to customer support. Buy a ticket. We had a problem with tickets, (the destination was incorrect) the poddki chat helped us resolve this issue. The operators were always in touch and responded quickly.

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Эмилия Владимировна

Level 4 Local Expert

For several years we have been booking and buying tickets for our shift workers through the Kupibilet service. Because it is profitable and simple enough, without additionalintermediaries and price gouging. We recommend it.

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Александра Гончаренко

Level 6 Local Expert

The flight was cancelled, the issue was promptly resolved and the money was refunded in full. For the next ticket purchases, I will prioritize this service.

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Серафим Худяков

Level 3 Local Expert

My wife and I have been using it for three years when planning a summer vacation. The payment system is transparent and convenient

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Василий И.

Level 2 Local Expert

The inability to contact by phone and the delay in responding to the support service up to several hours before the departure of the flight that I wanted to exchange. At the time of my request to exchange the departure date, there was one fare, at the time of the substantive response (and not the type "we deal with each client around the clock"), the fare had almost doubled. I had to abandon the exchange and abandon the flight. Conclusion: the company is not coping with its responsibilities satisfactorily. However, the response to the refusal to refund funds for an unused flight, of course, came instantly.

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Елена Маховикова

Level 4 Local Expert

We bought a ticket, the money was debited, but there was some kind of technical problem and the ticket did not arrive. The employee wrote to the mail that the ticket had been cancelled. This happened due to a sudden change in the ticket price. She's still jumping around like she's out of her mind. Communicating with the support in the chat (Angela), she is as non-client-oriented as possible. Writes unsubscribes that the funds will be returned within 30 days. You write her different solutions to the problem, to which she replies like a sheep we can't help. Email support worked a little better and added 2k bonus points as an apology, but it's ridiculous from the amount of 142k per ticket. I ask them to pay for the increased part with additional points to compensate for the difference in price and moral damage, the guys are not going to the meeting. I have to swear. Refunds in other locations are received within 10 minutes - 1 hour. It is still unknown how long to wait here. I really needed the ticket. It is impossible to apply for a visa without it. Deadlines are slipping. You explain it to them, but they can't help you any more. Yes, you can, just deduct the difference and pay extra from your pocket, pay extra with points. As it is, there is no ticket and no money. And you're sitting there not knowing what to do next. There's no way to call them. The mail stopped responding at all. They're already giving up. Before that, they took tickets here for several years and everything was fine, I hope that they will return the money anyway and will conscientiously compensate for the difference in the ticket price.

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Евгений Тихонов

Level 5 Local Expert

In three years of using the coupon, there was only one unpleasant case related to the cancellation of a flight on the carrier's side. It took a long time to make a refund, about a week as far as I remember. But judging by the whole, the service is the best of its kind. Especially due to more loyal prices.

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Виталий И.

Level 2 Local Expert

I bought a ticket, St. Petersburg-Sochi, separately purchased paid seats and an online registration service. A boarding pass came with registration for another place, the support service said that I did the registration myself and not they, no apologies, no money was returned...

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Антон Гришанин

Level 2 Local Expert

A disgusting company, I used the online check-in service, but it turned out that there was no online check-in for my flight, well, it's okay, they wrote that they would refund the money for the service, as a result, they returned the money, but in the amount of 1 ruble instead of 600, my question was poisoned, I was blocked in the mail, excellent customer service well done This is the first and last time I use this service

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Игорь Корнеев

Level 6 Local Expert

Everything is very transparent and prompt Always in touch

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юрий соболев

Level 2 Local Expert

Thanks to the seller, they solved my problem very quickly, lifted my spirits! Thank you to the Care Service!

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Ольга Кафарова

Level 2 Local Expert

I bought return tickets from them for 150,000, and overpaid a large amount for it, as I was not sure that I would be able to fly. as a result, when I wanted to return the money, they returned 5000 to me, and the support service replied: According to the airline's rules, the fare and fuel charge of your ticket are not refunded. Only unused airport charges were refunded. Their direct response. Then draw your own conclusions

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Леонид Исаев

Level 5 Local Expert

I use a coupon because of the well-established smart route system. Anyway, the selection of tickets with transfers works perfectly. There is no need to sit and surf the websites of different online sales registers for hours.

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Elena I.

Level 3 Local Expert

Optimal to use Thanks!

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Лера Богданова

Level 6 Local Expert

The best service for finding cheap flights! Compares prices on different sites, gives you the opportunity to choose the best offer. I'm flying only with you!

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Евгения Глазунова

Level 4 Local Expert

I think it's a great service. I bought a ticket to Khabarovsk here recently. I bought on this site for the first time, made a mistake and entered the wrong year of birth. I had to write a request to the care service. I was very worried that I would not be able to change and they would not let me on the plane, the money had already been paid. But it turned out not to be so scary, the guys responded quickly, made a request and changed my data. I didn't even have to pay extra, because the airline I was flying with had this service for free.

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Ирина Барышева

Level 8 Local Expert

Fast, everything is available, and even points are awarded

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Valentina

Level 7 Local Expert

Terrible service!!! We paid for tickets worth more than 200,000 rubles, but we don't have any tickets! There was a technical error in the service and we need to get the money back within 1-5-30 days.… And you need to buy new tickets. As a result, no money, no tickets. Choose another service!!!

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Игорь Ефимов

Level 4 Local Expert

I fly steadily with Cupibilet 5-6 times a year. There were no problems. If there were any requests, then through the care service I solved everything at all for once or twice. And the prices here are always adequate + bonuses. So that's fine with me.

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Исмаил Исмаилов

Level 8 Local Expert

I ordered a ticket from ALMAATA Moscow , booked a ticket and started buying the first part from the beginning. You need to buy 1306 rubles and so on up to 5 times for 1306 rubles and then 1470 rubles were withdrawn from the card and figs you have on the second part of the ticket , I do not know how to find the phone number and how to swear to this company and return the money

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Макс Наймушин

Level 2 Local Expert

The most flawed company that I've seen, they ordered a ticket for the first time, waited half a day for a response, their system crashed, the money was refunded, which is good, but when we decided to order tickets again, and it was a mistake, we paid the 7k reservation and the site had to transfer to the main ticket payment, but instead it it just doesn't transfer us to the website, I do not know how to return the reservation now, and at the same time there is zero connection with this company, why do we need this company in Russia at all, if people have only one problem with it, NEVER TAKE TICKETS FROM THEM!!!!!!!

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Руслан Гордынский

Level 3 Local Expert

A normal application. Very flexible search, there are many different filters, prices, in principle, as everywhere, do not bend much. It is convenient that the application has a personal account where the entire history is stored, as well as bonuses are awarded for each purchase, which can then be used to pay for the next purchases

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Александра Соколова

Level 2 Local Expert

I bought a ticket, and now I need to return it, and it's just a nightmare. The site is not working, it does not open at all. There is zero support, it is impossible to get through. I feel cheated, the money was taken, but nothing can be returned. Such an attitude towards customers is just a disgrace! I don't recommend it to anyone.

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ирина зиле

Level 2 Local Expert

Buy tickets from other operators. The price is slightly cheaper than that of other operators, but it does not compensate for the time and nerves spent on ticket refund, ticket exchange, and correction of ticket data. And the closer the departure date is to your problem, the harder it will be to solve it. Since the phone support service is COMPLETELY unavailable, requests for ticket actions are submitted through the website and processed WITHIN 5 DAYS, and the support chat is extremely slow, does not perform any actions with your booking and sends it back to the website. I'm afraid to even imagine what to do if the problem happened already at the airport. In general, it is better to avoid this site.

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Наталья Юрина

Level 4 Local Expert

I recently installed this application when I needed to buy a ticket to Moscow. I liked. He works normally, does not blunt, searches quickly. I issued a ticket literally in 3 steps, the bonuses were immediately credited to my personal account. I plan to fly to Sochi in August, and I will spend the bonuses

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Антон Плехов

Level 10 Local Expert

full bottom. I tried to book a ticket for 40K rubles, entered the card details, the form requested 3-d security and also sent myself the wrong code (hello to the developers of the forms and their validation). of course, the ticket was not issued, and even with the wrong code, 2,652 rubles were withdrawn from me for it is unclear why. the support team responds "we will refund the money in five days."

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Валерия

Level 8 Local Expert

I chose the tickets, the cost turned out to be higher than it should have been, it turned out they put an extra on me.the services are paid. Turned it off. After the final cost, the payment process began, and the extras began to climb out chaotically.services for the second round and apparently specifically with such a design that would confuse and tire a person as much as possible. As a result, I overpaid for the ticket by 1700, because I did not turn off all the additional newly imposed ones. I won't use it anymore! It's a disgusting office.

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Kupibilet

1128 reviews