Kupibilet
878 reviews
April 4, 2024
If it were possible to put 0 stars, I would put 0. Strange service. A huge service fee of 7,300 rubles from the purchase of a ticket with a price of 60 tr. They do not provide receipts with a service fee, you only receive a receipt with the purchase of a ticket. And they say that this is enough for reporting, or request a bank statement about the purchase)). When you request a receipt for the service fee, they do not provide it. There is no contact with the company by phone, the office is abroad. In general, there is something incomprehensible with the "laundering" of large percentages in gray without checks under the guise of a "service fee".
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10
1
December 20, 2024
I bought a ticket on Monday, today is Friday, there is no information about the ticket in the mail or on the phone! How to fly???
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2
May 11, 2024
I bought return tickets from them for 150,000, and overpaid a large amount for it, as I was not sure that I would be able to fly. as a result, when I wanted to return the money, they returned 5000 to me, and the support service replied: According to the airline's rules, the fare and fuel charge of your ticket are not refunded. Only unused airport charges were refunded. Their direct response. Then draw your own conclusions
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6
April 23, 2024
When buying tickets, they charge a commission, but they do not issue a receipt for this commission. You will be charged 2 amounts: one will be for tickets, and the other will be the commission of the kupibelet company for services. There will be a receipt with a q code for the tickets, but not for the commission! And this is because the services are provided by a company registered in the UAE and they are not required to issue checks there. And most importantly, the bank will not help you either (they did not sell you tickets). Only if you try to return the tickets, but I also think without the money that they took for the services, all for the same reason - they don't have to, because the fraud is coming from the UAE. Read the offer before paying.
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10
1
April 21, 2024
I bought a ticket through the Kupibilet app — this is normal. Since I was late for my flight, I checked in online in the app. 499 rubles were withdrawn from the account, but NOT REGISTERED. I arrived at the airport, I was checked in manually. After a while, I received copies of the tickets that I had manually registered through the airport operator by email from the Ticket Collector.
I'll tell you, it's terribly dangerous to register online through a Ticket, especially for those who are late.
Order number XP897X
Support has been stuck and has not responded for 10 minutes
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9
1
July 20, 2023
I definitely do not advise buying tickets on this site, especially since there are many other normal ones to choose from. This is not the first time I have a situation when, when trying to pay for a ticket, some kind of "failure" occurs, as a result, part of the money is debited, the site crashes, the ticket remains unopened (but it can be paid in full again🤡 that is, to overpay). The last time it happened a month ago, on June 20, I wrote to the support service to get my money back. They said to wait for a month, which has passed, and the cart is still there) Indeed, it is difficult to contact support (I have already seen similar reviews here), they answer when and how, there are no checks that can be provided for a refund.
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3
November 9, 2024
Additional services are debited from the card without notice. The support team promises to refund the money after several hours of correspondence, but it is not a fact that they will return it.
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1
March 12, 2024
The impressions are the most unpleasant. We will never turn to them for tickets. We are starting a war through Rospotrebnadzor and the bank. FITSAIRLINES canceled the Colombo - Dubai flight, order 9095385154, they wrote a statement, the answer was that the money would be refunded, the airline wrote that they sent the money a week after the notification of the cancellation of the flight, on January 10, And Kupibilet has not sent money for two months even with its extortionate interest. He replies that their agent does not send them money, which is certainly strange.. And so it has been for two months. We write to the mail every day, the effect is zero, they answer, there is still no money. They write - we are waiting. We even gave them the account number to which the airline sent the money. We correspond with the airline and their London agent ourselves, all to no avail. It's just a disregard for the case. The airline sent it, but the agent did not receive it. This is a transfer - just check where the money is hanging, because that's what you charge us for services. They just unsubscribe regularly that they are waiting for money. Don't wait, check it out, understand where the reason is. This is your job! And we write all over the world looking for money for you. And you just sit and wait for two months!
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8
September 5, 2024
The additional service "make a non-refundable ticket refundable" is a DECEPTION, the money is partially refunded, only to the bonus account, and then they can only be spent in the amount of 2000 at a time! that is, to spend the 40,000 bonus, you need to buy a ticket 20 times, which is most often unprofitable even with this small bonus! Be CAREFUL!
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1
June 10, 2024
Terrible refund system.
I was refunded with points that cannot even be debited in full on the next order.
The maximum amount of the debit is 2000rubles, and this is if the points payment function is still available. Are you laughing?)
I do not know who came up with this loyalty system, but apparently this is loyalty for the company and not how everyone does it - for people.
I do not recommend this company
See original · Русский
4
October 18, 2024
In three years of using the coupon, there was only one unpleasant case related to the cancellation of a flight on the carrier's side. It took a long time to make a refund, about a week as far as I remember. But judging by the whole, the service is the best of its kind. Especially due to more loyal prices.
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July 17, 2024
It totally sucks. No support. There are no phones, it is impossible to write to the post office, there is no office in Russia, and in the Emirates, where they are registered, it is also probably a fiction. If the airline cancels the flight, then the money will not be refunded for the tickets purchased from them. There is no way to contact a representative of this office. Their chat is a fiction - standard responses from a bot.
See original · Русский
June 21, 2023
I can say that Kupibilet is quite happy with the work of the service. The algorithm for selecting tickets is of high quality, and the search itself is very fast. If you use filters, then you can pick up the right flight literally within a few minutes. And I use filters because they have smart routes, which are always offered a lot and it is more convenient to filter everything at once so as not to view everything. The care service is always in touch, which is very important to me. Now priority support has been introduced, for those who want their requests to be processed out of turn. So the service definitely does not deserve a negative review.
See original · Русский
2
16
May 21, 2024
The service is disgusting, if a payment error occurs, you cannot pay for the same flight again, because they put a block for 24 hours! There is no support work, the operators respond well sooooooo long and do not even try to help solve the problem or offer alternative flights! Support is only available in the chat after registration! It is not possible to contact by phone. I DO NOT RECOMMEND this service before buying tickets. And all the positive reviews are twisted, everything is like a carbon copy.
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7
November 5, 2024
What Kupibilet likes is its transparency. No hidden paid additional services. The commission fee is minimal, + the purchase of baggage tickets and insurance is available.
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1
November 26, 2023
Excellent service , I am very satisfied with everyone, everything is comfortable and fast, I highly recommend it. I will always use it and invite all my friends and acquaintances.
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9
February 22, 2024
Not so long ago, I discovered the Kupibilet service and got used to buying and paying for tickets directly in the application. It turned out that it is so fast and convenient that now I plan all my movements through the Kupibilet service!
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6
May 25, 2024
I still can't calm down, I used the service, placed an order through the kupibilet website, # 0546416356 dated May 25, 2024, chose the tariff 104379 tenge , Almaty -Moscow, and 132375 tenge was debited when paying, fraud in its purest form.There is no way to contact the organization, to understand my situation on the site. There is no limit to indignation, I will definitely post information about such a "service" in Kazakhstani social networks, so that God forbid our Kazakhstanis do not run into these scammers!!!
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5
March 2
Good service, good support! I used to take tickets from another seller and significantly overpay, mostly for obscure extras.options. Cupibilet, however, has everything as transparent as possible. I respect this approach to working with clients.
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1
February 5, 2024
An unscrupulous company that does not bear any responsibility to the client. The quality of service of any company can be assessed in case of emergency situations and the ticket has not been checked. I offered the client to solve the issue with the air carrier himself. It's just a masterpiece: the company offers its services for buying a ticket, charges a commission for it, but cannot take action to refund the ticket under the pretext of not having access to the booking system. And this is despite the fact that the air carrier does not refuse to return the funds, but is ready to return them through the agency. which carried out the purchase. And there is nothing to do with them. The coupon is registered in the UAE and does not obey the laws of the Russian Federation. Is that how this is possible?
See original · Русский
12
February 17, 2024
I wouldn't even put 1 too bold.,
Good afternoon!
An unpleasant situation occurred, on 08/21/2023, I made the purchase of a Moscow-Bodrum-Istanbul air ticket through the bank's application for 31248 rubles. 08.09.2023 I am informed that the airline has cancelled the flight. The service provider Kupibilet contacted me, informing me of this information and offered to cancel or exchange it. I agreed to the cancellation.
09/13/2023 I am informed that they have calculated the amount ready for refund,
The following is shown;
Fees are withheld upon return:
• For a refund — 1000 rubles for each passenger
• 2% of the order value — 336 rubles.
• For placing an order — 2,222 rubles.
In total, you will be refunded to the card for tickets — 11,310 rubles.
Please specify whether you agree with the refund by 12:00 on 14/0/2023
It turns out that I bought a service that cannot be performed and after the end, instead of 31,248, I can get only 11,310 rubles back for the service not rendered. Is it possible to refund the money, since the service cannot be provided in a larger amount
so that your money wants to be contacted, I will never again.
As time passed, everything went better than kupibilet offered me. I applied to the bank for a chartback and the money was returned to me. So do not listen to the answer of this office and do not be fooled, but immediately apply for a chartback (I can write a little wrong) and get your hard-earned money without their illegal commissions
See original · Русский
8
December 16, 2023
It is difficult to call this a service, the company is focused on one-time profits from its commissions, they leave due to the fact that they offer tickets cheaper by 100-200p than other aggregators, therefore, they come out on top on air sales or, as in my case, in Tinkoff Avia in the search. So, in fact, the order 9079062495 flight is postponed a day ago, which is critical for me and any airline and aggregator will refund you the full cost of tickets, because it is not the passenger's fault. In kupibilet, such a situation is probably their earnings, they flatly refuse to return all the money, they do not offer alternatives, despite the fact that there are tickets for other flights, they just want to squeeze 4620 rubles) Okay, I spat, they returned the amount minus their mythical fees, humanly they just stole it, because the airline makes a full refund. Further, it is even more interesting to find an error in the surname, departure in 2 months practically, I write to support, they say - 6472r - this is for one letter)) OK, I'm paying, we can't answer, contact the airline)) The airline responds, contact those from whom you bought. And that's it, a dead end. Such is the service))
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17
March 19, 2024
Never use the services of the ticket aggregators Kupibilet and Aviasales for booking tickets!!!! No liability and no refund! I bought a ticket for Astana - Alma Ata - Doha- Miami . The money was written off immediately , the second part of the Alma Ata - Qatar - Miami ticket received a receipt , the first one failed - I quote the support from the Coupon : due to the fact that the carrier did not confirm the seats (although the seats were on the Airsales website for three hours), we are not to blame, sorry - as a result, there is no ticket, only a third of the ticket price was refunded. I am waiting for the third day of the refund
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8
February 27, 2024
I recently installed this application when I needed to buy a ticket to Moscow. I liked. He works normally, does not blunt, searches quickly. I issued a ticket literally in 3 steps, the bonuses were immediately credited to my personal account. I plan to fly to Sochi in August, and I will spend the bonuses
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8
January 29, 2024
I'm buying a ticket Moscow Time-Delhi and back. The ticket costs 41.232rubles. I fill in all the data, after entering the card, the price allegedly for the mower became more expensive. They offer to pay or choose another ticket. I think the price has really increased, or the site staff is taking on a fool, that if it takes through us, then let the extra mower unexpectedly pay from above …
I cancel everything and log in again. And what do you think?)) the price is again of course 41.232rubles. I am gaining patience, I make everything out all over again, all personal data and cards, read everything, give up everything superfluous. And as a result, what ....? As a result, the same hat comes out again (ahah) - exactly the same amount has gone up in price, you can pay or choose another ticket.
So they would have already written that to buy a ticket through your website - this service is worth a mower!
I do not recommend buying a ticket through Buy a Ticket 👎
The feeling of divorce
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12
November 5, 2024
disgusting service and everything is designed for your mistakes in order to take money for more and then not as it is not possible to find out with them, that is, they offer cheap tariffs at the beginning and as a result you pay more.
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1
1
November 25, 2023
In order to save money, I always try to buy through this service. Because here the prices are the most normal and the bonus program is also good. When you fly constantly, a lot of bonuses accumulate and then part of the order and additional services can be paid for with them.
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10
November 7, 2023
Good afternoon
I will tell you our big and sad story of a small and unproductive interaction with the Buy a Ticket service.
I want to immediately draw the attention of those who do not finish reading - the MISER PAYS TWICE. This works with Buy a ticket by overpaying through the airline itself (in our case 10,000 rubles) you get the service, and here stress, nerves and additional expenses (besides significant)...
Start. I made the purchase of tickets Bangkok - Phuket, at the time of payment there was a failure. The funds were debited, but were returned promptly and in full.
Then we re-issued the application, the situation repeated itself.
After a while, they contacted Buy a ticket and we were informed that the reservation was made for the second payment, but not confirmed, since the payment had already been refunded to me and it was required to make it again for re-registration. Paid. The confirmation and the booking number came to the mail. According to this booking number, we could not find our order either on the airline's website or in the Buy a Ticket application, but (I attach a screenshot), according to the support service, everything is correct.
Upon arrival in Bangkok, we were unable to register online, went to an independent check-in desk, also failed, contacted the airline representatives and received an answer about their lack of information about our booking. We are not worried, we arrived at the airport in advance and we have two hours to contact the support service to buy a ticket and eliminate this misunderstanding. We wrote to the support service with a request to clarify the situation.
But! Then the most interesting thing began: one employee answered me (we will return with information) and ... disappeared.
Then the second employee answered me, the request was transferred to specialists (there was no talk about the timing of the response and something like that). We waited for a while and asked to update the status (registration is ending, and we believe that everything will be decided by this moment, but I don't want to jump on the plane last) and the answer was silence, then, of course, I couldn't stand it and in fact began to hysteria in the chat (and who wouldn't start?) and hurry. But they repeated again: the issue is under consideration by specialists. Which ones, then why can't you help - remained unanswered. As it turned out later, the support staff are incompetent in reservations (but my reservation was confirmed to me earlier, the screen will be attached to their message).
Then the plane flew away safely, I'm roaring, there's nothing to do - we were left waiting for an answer, writing to the chat, rushing, clarifying the timing of answers, intimidating with a claim (it's on the registration because in my opinion and in the opinion of several competent lawyers and after studying all the materials, there was a confirmation of non-provision of services from Buy a ticket), in response, standard template answers that periodically tried to misfire me. There is no information on the timing of the answer (even quite approximate).
At the moment, we have issued tickets on our own in one direction (the cost is twice as high as it was there and back) and spent more than 12 hours at the airport.
Now imagine if you don't have any additional funds? The aggregator refers to another aggregator, well, it's not even funny, we didn't go to another site and bought a ticket from Buy. They didn't even support us morally.
I had the following suggestions that were ignored:
1. We buy updated tickets and we are compensated only for their cost
2. Next, Buy a ticket without involving me, deals with its aggregator and preserves its reputation. But apparently this is not the company that values it.
All screenshots are attached. I will be glad to give feedback to those who would like to place an order.
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14
November 17, 2023
Purchased a ticket on the kupibilet website! Moscow-Kutaisi then transfer to Berlin. Red Wings cancels the flight to Kutaisi, Sharashkin's desk buys a ticket that does not have a Number to contact the address of the Legal Entity in Dubai, does not find the flight I need and offers to pay 3 commissions to refund me the money for the ticket! On the flight Kutaisi Berlin I do not have time there are irrevocable Tickets from the words of kupibilet, contacted the airline said he is a return Fraudsters!!! The red wings company washes its hands of the words contact kupibilet. Please do not repeat my mistakes, go past buy a ticket and their counterparties red wings. It's a pity that I can't give them a minus 100 rating. It looks like scammers. I did not expect such horror in Air transportation.
What kind of legal state are we talking about? You don't have to get out of the ships. Yes, and it is not possible to write a bad review on a cupibilet, they ban it
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14
May 6, 2024
I chose the tickets, the cost turned out to be higher than it should have been, it turned out they put an extra on me.the services are paid. Turned it off. After the final cost, the payment process began, and the extras began to climb out chaotically.services for the second round and apparently specifically with such a design that would confuse and tire a person as much as possible. As a result, I overpaid for the ticket by 1700, because I did not turn off all the additional newly imposed ones. I won't use it anymore! It's a disgusting office.
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6
April 24, 2024
The most terrible and disgusting company where I bought tickets, I clearly remember when I returned, I clicked the exit ban, uploaded files that I had a ban on departure, and as a result, they replied to me in the mail, we will not refund the money and your ticket is canceled. And the bot constantly responds to me with the same stuff in the mail. There is no ticket or money. That God would also punish you for deceiving people. 29 thousand went into the air. Dear users, I absolutely do not recommend using this operator…
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8
1
November 28, 2024
Everything is very transparent and prompt
Always in touch
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1
November 28, 2023
I bought tickets on this website. I entered the card details to pay for the selected tickets. Then I started offering some services, it was written to go to online registration. I clicked on the button to see what options there are. As a result, I just charged 1,498 rubles. Although I did NOT give my consent to this!!! And paid only for the cost of tickets. why are you writing off for online registration without my permission? When paying, there was only the cost of tickets. And if a person accidentally clicks on the button or does not finish reading. Do you think it's normal to write off money right and left?? There is no normal support. I don't need this online registration. There is not even any confirmation button and there is no possibility of cancellation either. So they will choose the place for me themselves, why can't I choose it myself? Just a complete scam. Return the money for the service that I did not confirm when entering the card!!!
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16
June 23, 2024
Customer support and customer orientation are the lowest. The commission for tickets is charged to the buyer, even if there are problems from the airline. It's also easier. It's one thing to get money for non-delivery of services from an airline and it's much easier not to refund the commission to the buyer. I strongly advise you not to take tickets through a Coupon
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1
April 23
Thanks to specialist Alyona for solving my problem, which was related to the fact that the website was down
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February 6
The support service is not working. There are no contacts. It's useless to contact them. 24 hours have passed and there is no response.
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2
February 12
There is no hotline , there is no access to the office , and it is not possible to refund money for unused luggage .
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1
April 24, 2024
I from Kazakhstan bought a ticket from Shymkent to Astana and from Astana to Urumqi in advance, but after 2 days Shymkent Astana was informed that Astana would fly late, then I would not catch the Urumqi Flight and started calling and writing I want to change the ticket but they do not respond two days later I bought a ticket again and then only received messages that for ticket exchange they will respond in 48 hours and after all, after 15 days they returned 50% of the money to me, it's not fair at all.
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4
1
August 17, 2024
They sell tickets to Russian citizens with Schengen visas even to places where Russians are not allowed at all - and they do not warn. This is called an unfair transaction.
130,000 rubles were burned and people were stuck abroad. They offered to return the humiliating 2,500.
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1
February 17, 2024
We arranged a weekend tour to a mountain meadow with our friends!))) It was an exciting journey, we brought so many warm emotions from there! I would like to say a special thank you to kupibilet for the low prices for flights and hotels!
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6
December 9, 2023
In general, the service will go, but there are moments that spoiled the impression.In case of an emergency, the support service responds promptly-conducts all operations for the return / exchange of tickets.However, the commissions are withheld (by airlines, among others) by hell.Of the 90,000, only about 18 returned.Upon departure from Greece, it turned out that the Greek airline did not see the paid baggage.I had to pay on the spot at an increased price.Kupibilet did not provide the airline with information about the pre-purchased luggage.A few days later, the money was returned...but not the ones that I paid for in Greece due to their omission, but the ones paid in advance (smaller ones).If we compare the cost of tickets for the ticket and for the airline, then the difference is noticeable.For example, Sochi-Athens costs 69,000, the airline has the same flights of 50.0000.But if there is no foreign card, nothing can be done.
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4
1
October 17, 2024
I received an e-ticket by mail almost immediately after payment. At the moment, there are no comments on the service. Only for some reason there is no railway in the application, but there is on the website
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1
February 7, 2024
I used the Kupibilet app for the first time, bought cheap tickets to Rostov-on-Don for the coming weekend. I additionally checked in online and paid for my luggage, as I will fly with two large suitcases. If everything goes OK, then I'll take the return tickets here too)
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6
February 18, 2024
I didn't get a refund for the cancelled flight. It has been almost two years since it became known that the flight was canceled. Here is the order number 8227703223 where the flight was cancelled.
The amazing thing is that by trying not to refund the money for the ticket (the ticket cost about 8000 rubles), they are ready to easily lose a customer who travels frequently. Well, good luck to them with this position. I have been successfully ignoring their service for a long time, due to the lack of service.
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8
February 29, 2024
kupibilet has broken through the bottom in terms of the quality of services and the provision of assistance in solving their own problems. when booking an air ticket, the service charged money THREE TIMES for the payment of the selected seats, without being able to pay for the ticket itself. in an attempt to get my money back, I have been unsuccessfully communicating with the bot in the "support" chat for many days. in the tg channel, she was banned by the administrator for trying to ask the question: "is there a chance to communicate with someone alive?" as a result, the ticket with seats was purchased on the airline's website, and so far I have been unsuccessfully trying to return the debited tickets to my card.
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7
December 11, 2024
Thanks to Lia Murzayeva, she helped out a lot in this situation!
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1
2
February 6, 2024
I love this app. It is convenient in terms of finding and buying tickets. In addition, there are always some promotions and subscriptions to the direction. So you can track the price and then quickly place an order when the necessary tickets appear.
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6
July 27, 2023
Nargiz is very Good. I. A high-Class Specialist. He will sort out the problem and bring the matter to an end. His work. I recommend. A top-class specialist. On the kupibilet website. Support Group. Many Thanks To Specialist Nargiz. The rating is the highest 100 +. 27.07.2023.
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1
August 7, 2023
I bought tickets 06.08.23 order No. 9182885320 Kazan - St. Petersburg.
Everything was normal, everything was clearly filled out. As a result, after paying for the tickets, the names are not correct - instead of the last name and the name of my wife and one child, there are my first and last name. I don't know the exact reason, probably this autocomplete worked like that. I entered data from my mobile phone on the kupibilet website.ru
contacted the support service, where they told me that these were my problems and that this was my browser, and canceling the order would cost minus 2779p, and correcting passenger data is even more expensive.
As a result, nerves, and minus 2779r.
Then I thought, why was I even going to pay these outbidders?
And bought tickets directly from the airline.
I advise everyone to do the same - buy tickets from airlines directly. Because if, for example, there is a need to make an adjustment, then you will have to pay both outbidders and the airline - a double fee.
Good luck!
P.S. also initially tried to pay with a card without a name. Apparently, their company does not know that there are such cards, so they had to transfer to another card, thereby spending their transfer limit.
P.P.S. I will add. Interestingly, when you look at the reviews - the first 10 pieces of 5 stars (how did it happen ...), and below the real reviews begin, many of which are only 1 star. That's the real picture.
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25
4
February 2, 2024
I like the referral subscription feature in the app. Knowing that the price of tickets can change dramatically even within one day, I usually always sign up and wait before buying. It is convenient that the application sends a push notification when the price drops and you can immediately go in and quickly place an order.
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6