Kupibilet

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Виолетта Павлова

Level 4 Local Expert

I have been using the Kupibilet website for a long time. In addition, there is their app on the phone. I usually book tickets through the website, because it's more convenient for me. And in the application in my personal account, I always have an order history with me, push messages come from it, and you can contact the support service promptly if necessary.

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Алексей Одинцов

Level 9 Local Expert

I'm buying tickets Moscow- Belgrade - Moscow, the money is debited, the tickets are not issued, writes an error

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Дмитрий Харитонов

Level 13 Local Expert

I bought Moscow-Kazan air tickets through Kupibilet and a Kazan-Moscow return ticket on the same day, additionally paying for online registration, which makes it possible to choose an approximate place in the boarding pass in advance (beginning-middle-end of the cabin and at the porthole or at the aisle) and not waste time checking in at the airport counter. Everything went well for the ticket to Kazan. The boarding pass, as promised, came to the post office a day before departure. But for the return flight, instead of a boarding pass, I received just a text letter indicating a specific place and saying that in order to "clarify my passport data" I need to arrive at the check-in desk at the airport. No clarifications were required at the reception, I was simply given a boarding pass for another seat (not the one indicated in the letter). I.e. there was no advance registration. The place was completely inconvenient and at the reception desk in another place I was refused. They explained that there were no other places left. There is no way to contact Kupibilet somehow. Despite the fact that they promise that their "Care Service" will solve any issues, I could not find a link to a chat with this service on their website from the phone. Apparently the mobile version of the site does not allow you to do this. There are no other contacts with anyone from the company on the site. Be careful and attentive when purchasing tickets through this company. Do not pay for "air" and imaginary additional services. It seems that this is just one of Ostap Bender's "relatively honest way of taking money from the population".

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юрий соболев

Level 2 Local Expert

Thanks to the seller, they solved my problem very quickly, lifted my spirits! Thank you to the Care Service!

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Irina

Level 6 Local Expert

Do you want to incur as few losses as possible in the event of force majeure? Then, it's not here! This company is for nothing (remember this!) doesn't answer. They are sitting somewhere in Dubai, and they absolutely don't give a shit about you and your difficulties. They'll also charge you money for it, just stick around! All sorts of smart packages that protect against "everything", it's not about them, they won't protect you from anything. I was convinced by my own example! I bought tickets to Israel via Turkey. The airline canceled the flight, I turned to buy a ticket, I bought it from them. They counted to me for a refund that I still owed them

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Анна К

Level 7 Local Expert

The incredible level of incompetence, the response time to requests is so long that when exchanging tickets (having paid almost the same amount of ticket price before that), I have to pay extra, because by the time the correct payment links are provided to me, the airline's price has already changed! I have to pay several times, wait for a refund, because I was provided with an incorrect payment link, and then also pay the difference on the ticket, because the price has changed. Special: Sofia Naumova.

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Арина Ю.

Level 9 Local Expert

If I have a flight with transfers, then I only take it for a ticket. I've already compared prices with others, it's still cheaper here. And besides, there are other advantages - a bonus program, a convenient personal account where the entire order history is stored, and an application.

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olegatop99

Level 2 Local Expert

The carrier cancelled the flight. I urgently placed a new order through the Service. Incurred additional expenses. The service buys, it does not take into account. They issued a fine for a forced refund + withheld 2% of the order + took a commission for processing the refund 3% I think that it was possible to do without a fine, but only 5% of the work for registration. Because the flight was canceled by the carrier. But this is written about when buying. Therefore, 2 stars 💔

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Игорь М.

Level 6 Local Expert

If everything is in order, the usual service. If everything is bad (in my case, the Pegasuses canceled the flight), then expect to hear: - we cannot track the flights of this airline, informing customers is their responsibility - For the refund procedure — 1,000 rubles per passenger - 2% of the order value - You will be charged a commission for the registration of tickets that will be refunded. The refund itself was made promptly. The very desire of the company to profit as much as possible from the difficult situation of the client is disgusting My Personal Conclusions: Never again

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Saida,Abd

Level 7 Local Expert

Very cool and convenient service. I easily issued a ticket. I also liked that they respond quickly in the chat. We quickly helped with the refund issue. No hassle or hassle. Special thanks to Nargiz. A very nice girl. Thanks Only positive impressions remained.

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Лера Богданова

Level 6 Local Expert

The best service for finding cheap flights! Compares prices on different sites, gives you the opportunity to choose the best offer. I'm flying only with you!

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Павел Пименов

Level 3 Local Expert

I ordered a ticket, as a result, I realized that it did not come to my e-mail, then it was impossible to contact anyone, after that it turned out that they had not booked it, and the payment was gone! As a result, it is easier to use with an air carrier directly, you will save both time and money!

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антон тоха

Level 2 Local Expert

If someone buys tickets from kupibilet, I advise you to pay attention to the new priority support service. There are three tariffs, different in cost and set of services. Especially if you take a smart route with 2-3 transfers. I myself have already managed to evaluate the advantages when I bought a ticket (for 58 thousand for a minute) and could not fly out due to the high temperature. I had to make a forced refund. So he cost me less than 1000 rubles, and if without priority support, he would have paid much more, and even had to collect certificates.

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Екатерина Рассыпнова

Level 7 Local Expert

I was advised this service by colleagues at work. I was just planning to buy tickets to Kazan to go to my parents for the holidays, and in the Kupibilet app I immediately looked for inexpensive options for myself. The flight was wonderful, and they added bonus points for it, a trifle, but it's still nice!) Thanks to the Kupibilet service!

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Лана Юрковская

Level 2 Local Expert

When buying a ticket, you risk losing money, firstly, if the flight is canceled, you will receive only a small share, they will take a Service fee for a refund -for each passenger. Fees will also be withheld:2% of the order price + For registration. Secondly, with a one-time round trip order, you risk losing your return ticket if you can't fly, they can't offer an alternative either (it's also beneficial for them to get money from you twice) The cost of canceling a flight there, the ticket back is issued by the MERCHANT as a separate order, THEREFORE it is non-refundable in general, they do not care that you cannot fly there and, accordingly, you can not fly back.but they won 't return the money here !!! It is also impossible to contact them by phone, in a chat robot and a standard set of phrases, by mail you will be assured that they are right in everything, and you will lose money, nerves, time. YES, there are positive reviews, but -these are only those cases when everything is fine, but when there is a problem-you will be gently sent to hell, money will be stolen and that's it. I have used this service myself for many years, but now I am convinced that it is better to take tickets from the airlines themselves, they return the full amount in such cases.

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Владислав

Level 4 Local Expert

Disgusting service. I bought a ticket on principle with an additional fee for extra space and for choosing a specific place, because my height does not allow me to sit in an ordinary place - my legs do not fit, my knees rest against the seat in front. Upon registration, it turned out that a completely different place was booked, an ordinary one. The support staff replied that there was nothing to worry about, they were encouraged that they would register me for the paid place themselves. As a result, and only half a day later, when it was already necessary to leave for the airport and it was too late to figure it out and buy another ticket, they registered for the usual place. The support didn't even bother to explain anything about why it happened. 4 hours of flight with your knees against a solid wall. Ruined the whole day. The money for the extra space has still not been returned 3 days later. I do not recommend buying anything here.

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Глеб Евгеньевич

Level 7 Local Expert

I still can't calm my nerves after this gang disrupted the check-in for the Moscow-Beijing flight for me and my family. I bought tickets from them with an extra.paid check-in service for the flight. I found information on the airline's website (Air China) that registration for foreign flights begins in 36 hours. After the registration begins, I write to the Ticket Office in order to find out when they will register me and send me boarding passes. In response, I receive information that they register within 24 hours before departure. I ask them what prevents me from registering earlier. The answer is internal regulations. As a result, I received a letter from them that they could not register me with my family for technical reasons!!! What's it???? I have three children, booking tickets at the portholes was negotiated separately with the coupon. When I started to register myself, of course, all the seats at the windows were already occupied. Such is the lack of service this CupiBilet, it sucks, the money spent on the wind, a spoiled impression and nerves. I do not recommend everyone to use the services of this company.

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Ольга Vsev

Level 8 Local Expert

I'm out... my husband and I bought return tickets! we planned to go to Rome via Yerevan at the end of November, but the situation is somewhat turbulent, in the end we decided to cancel the trip in advance (1.5 months), unfortunately, kupibilet does not want to give money!!!!!!!!!!!!10 tr. transferred to the card and gave some points, 20t., which we do not need, from the word at all!!because it's not even normal to use them!!! Only 2t p from each trip, and the points are valid for only 1 year!!! HORROR!!!!! Help, what should I do?! I really want to get my money back (67t.p. was spent, 8 of which for the cancellation service)

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Андрей Кузнецов

Level 6 Local Expert

They impose online registration when buying a ticket. You will find out the total cost only after entering the card details and clicking the "pay" button. There is no support service. There is only a strange bot that is unable to solve the issue.

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Dikoroteve

Level 4 Local Expert

The design of the site is a complete kick-ass, like I read everything, I did not choose services, I threw services at 8k and the money was debited without any final amount. Horror just close it

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Ilya Savinkov

Level 21 Local Expert

The money was debited, but the ticket was never released. We will contact law enforcement agencies.

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Марина М.

Level 2 Local Expert

I like the search here and the filtering system. The site works fast, does not blunt when searching, there are many different filters. I usually immediately make a limit on the price and number of transfers. And already among the remaining options I choose.

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Милена Миланова

Level 4 Local Expert

There was a situation.I flew from Bulgaria via Istanbul to Moscow.Kupibilet offers this flight option on its website. The flight consists of two tickets. The downtime in Istanbul was supposed to be two hours. As a result, the first Sofia Istanbul plane from the Turkish Airlines company arrives an hour and a half later. And the second company "Pobeda" flies from Istanbul to Moscow in time.Why, I ask, do they sell such flight options?!The responsibility lies entirely with the one who composes these routes. The company makes tourists pay twice:once on the website, the other time at the airport.Moreover, they do not make a refund, there is zero customer orientation.I do not recommend anyone to contact Kupibilet.It cost me a lot of nerves and a huge amount of money spent for me!

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Grozdex

Level 4 Local Expert

The worst ticket purchase service. I'm not a pensioner, and I didn't notice how they automatically added unnecessary extras to me.services and DEBITED money without any confirmation codes and other things. The calculation is solely based on inattention and the lack of notifications about charges in the phone. For those who have also been sold unnecessary services, write to support on the same day (chat on the website), they will issue a refund. And buy-a-ticket is a disgrace. A service that makes money on inattention. Perhaps I will write to the prosecutor's office now, let them check the legality of such schemes.

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Тодоровская Яна

Level 2 Local Expert

There was both good and bad. But the bad outweighs the good and I think evil and injustice should be punished. I bought tickets on 4.10.2023 Mexico-Istanbul-Tel Aviv-Paphos. Due to the political and military situation, Turkish Airlines canceled a flight from Istanbul to Israel and RyanAir canceled a flight from Tel Aviv to Paphos. RyanAir sent a letter a week before the flight that my flight was canceled and they will refund the ticket price. I was genuinely pleasantly surprised by this, because it is a low-cost airline. I made a refund, checked Turkish Airlines, there were no messages or notifications from anyone. I calmly buy a ticket from Istanbul to Paphos no longer through Tel Aviv. Then comes 7.11.2023 my departure from Mexico on 9.11.2023. I'm trying to see what's with the seats and the flight and it gives me that I can either cancel or change the ticket. I tensed up, I write to the ticket office for help so that they cancel all tickets, but I tearfully ask that they leave Mexico-Istanbul. They check tickets all day (apparently the information was loaded for so long), along the way they asked "why did this happen"… I explained to them that the airline canceled the ticket, apparently still due to the fact that it is now life-threatening to fly through Israel. Kupibilet lasted exactly 24 hours before registration and was informed that they could not do anything and could only refund the money for the tickets. The ticket price was 84,184, they offered to return 74,407, because I have to pay them for their work! But the work was not done, the service was not provided, the ticket that they canceled by mistake (as I think), because the Turkish airline reported that it canceled only one flight, the rest is all on the side of the ticket). In general, as a result: my new ticket from Mexico to Istanbul cost 168,000, according to the canceled ticket from the master's shoulder, the coupon may not return the full cost. Communicate, waste time and nerves, it's all useless with this agency. How do you like that? Think very carefully before taking a ticket through them. I hope no one else will be thrown like that. I will file a lawsuit, if there are others like me, write in the comments, can file a class action.

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Римма Ш.

Level 3 Local Expert

I usually buy tickets for Kupibilet, because the prices here are the most normal, especially for flights abroad. Nevertheless, these flights are not cheap anyway. That's why I never save on insurance. The last few times, together with the non-flight insurance, I have issued a priority support service at the maximum tariff. The cost is not very expensive, but you can contact the care service out of turn and, if necessary, return the ticket without additional payment.

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Анна Вакина

Level 2 Local Expert

The company does not refund money for ticket refunds. At the same time, it includes a paid "refund" service in the ticket price, but you will not be able to get money to your account, even part of it. They return about 50% of the ticket price with points that you can spend during the year, but only 2000 for each flight. All this, of course, is not noted when you purchase on the site. When contacting you, they will negotiate with you that the "refund" service is their points. And this is a deception of the buyer. You will not get your money back in any case.

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Елена Мохова

Level 4 Local Expert

It's a good application, I often check the price of tickets in different directions here. We managed to catch the action a couple of times and save a decent amount on the flight.

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Янина

Level 3 Local Expert

Disgusting service! When searching for tickets, Aviasales transferred to a Coupon and no matter how hard she tried, never once did the purchase of tickets succeed - either something hung, or the site imposed some services that could not be refused, or something went wrong at the time of payment 🙄

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Виктория Третьякова

Level 2 Local Expert

I've had this app for a long time. Simple, easy, convenient to buy tickets through it. Every time they charge bonuses, which I then spend on the purchase of additional services. I prefer to take priority support, because it is convenient to solve urgent issues through the care service later. For example, the last time I needed extra luggage to transport a dog. I didn't bother how and what, I just wrote them a request and they helped me do everything.

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Евгений К.

Level 6 Local Expert

There are good suggestions, BUT! Hello to your smart transplants, which are not smart, but dumb!!! Each ticket will be purchased separately => only the flight that the airline rescheduled will be refunded or exchanged. The very idea of smart transfers is good, BUT display a risk warning in full screen, and not on a separate page.

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Инна Силивецкий

Level 2 Local Expert

The standard application for the sale of air tickets. In my opinion, they are all more or less similar in functionality, they differ only in the choice of extras. Here I like that in addition to standard additional services, such as online registration, choosing a seat in the salon or lunch, there is also priority support - a service with a wide range of possibilities.

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Катерина

Level 3 Local Expert

When buying tickets with the help of Coupons, for my peace of mind, I always take an extra.This is a standard priority support package, because flights are often delayed and I definitely need to be aware, as well as I always insure my luggage. There has already been a case when I lost my luggage, so I don't fly without this insurance.

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Ксения Дани

Level 8 Local Expert

Super service. The application works clearly and without complaints. I recommend it to both experienced travelers and just amateurs👌 Everything is very simple and clear.

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Игорь Крылов

Level 7 Local Expert

The final ticket price when purchased through this website turned out to be higher than the stated one. The resource offers to make a separate payment, they say, for technical reasons. And after paying for the first part, he offers to pay for the second, which in total exceeds the stated cost.

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Марат Оганнисян

Level 4 Local Expert

Terrible service, we got the booking dates mixed up, and we can't refund the money for the tickets.

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Саша Абрамов

Level 5 Local Expert

It's a pleasure to travel with you! This will help you choose a profitable travel route, I have used it more than once. Pleasant savings

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Виктор Викторович

Level 14 Local Expert

The bottom. It's just the bottom of the bottom. I bought a ticket, offered to check in for the flight, saying it would be convenient to make the best seats. I chose the middle of the salon by the window. As a result, these lazy and incompetent people registered me in the last row! I saw this and signed up for a good place on my own for free. The company did not even try to provide a registration service in accordance with the conditions it proposed. I think that the registration service was provided poorly. Of course, they are not going to return the money!

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Павел

Level 11 Local Expert

Disgusting service , they charge money for air . They offer to book seats for money , as a result , they book the very last row in the tail of the plane .

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Федор Алексеев

Level 5 Local Expert

When searching for a ticket, it gives a low price, as soon as you fill out the data, a message appears that the ticket has risen in price by 20%. At the same time, cheap tickets do not disappear from the search, and they hang during the day. That is, just a bait in a mousetrap. It is impossible to contact the support service, the office is located in Dubai, I do not recommend working with this service.

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Умный тигр

Level 9 Local Expert

Terrible service! It is always necessary to check very carefully what is filled in (there is a strong suspicion that the service specifically changes the date of birth, for example, so that it can be changed later for an additional fee), You remove the checkboxes for additional services, but they will still leave a couple!

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Евгения Б.

Level 4 Local Expert

I took tickets through this site Antalya - Kazan, the Pegasus air carrier. My 6-year-old child and I were not put on the flight, they said that there were not enough seats on the plane, we went through all customs, handed over our suitcases, the child was crying, and it was honestly hard for me to be in such a situation in a foreign country. I took for 40808 rubles, the coupon was returned only 35900 rubles. The remaining amount is their commission, they do not want to return it!!!

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Алина Кирсанова

Level 6 Local Expert

The service is cool, if you need to fly somewhere, I pick up tickets here. I personally have never had any problems with the exchange and refund, if you take the priority support service, then you can save on service fees when exchanging or returning. And I also began to take the online check-in service so as not to hang around at the airport before boarding.

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Серж Факефф

Level 3 Local Expert

Service fire! I use it all the time when I need to get a price or buy plane tickets. From the extras I usually take insurance against non-departure, because I always take tickets in advance. I handed over tickets a couple of times through the support of the insurance website, everything went fine, the money was returned. The last time I issued a ticket for a summer vacation in early March and took a new service - priority support is the Maximum tariff, there if the tickets are returned, then no fees will have to be paid at all.

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Анна Мацукатова

Level 4 Local Expert

Cupibilet - you are the best!!! I have never flown home to Kamchatka so cheaply!!! All you had to do was sign up for a price reduction subscription and wait for the discount!!! Now I will always plan my flights only with you.

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Алексей Симаков

Level 4 Local Expert

I downloaded this app on the advice of a friend when I was looking for tickets to Greece, but I couldn't really find them anywhere. Well, what can I say. The application is not bad. I set up price tracking, and after 3 days I received a notification that I had the tickets I needed. I quickly went in and processed everything directly from my phone. Comfortable

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Александр Харитонов

Level 9 Local Expert

Disgusting service. Tickets have not been released - funds have been frozen for up to 30 days

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Алексей

Level 3 Local Expert

If you have to make a refund, they will not refund your money. It is better to get tickets on the airline's website. Each airline has its own website, where tickets are cheaper. And these are just overbiddings.

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sergey s.

Level 4 Local Expert

If you thought to look at the negative comments. Congratulations, you'll save yourself money. So that's the first one. If you read the reviews here, which have 5 stars, you will notice that they are all "template" Second, if you Google this office by the keyword "Kupibilet. Moscow" then you will see the rating UNIT. Not for nothing. My case: outrageously simple - The airline rescheduled the flight. What in the end - these people just brazenly withhold money for a refund. Despite the fact that the airline returns 100% And there is nothing you can do about it, they are outside the legal field of the Russian Federation. And all the support is only in the chat. It is clear that now their representative will answer there - they say it is necessary to read our "agreements when you buy" , I will tell you so, go to the left with your agreements. If the service is not provided or is not provided with high quality, according to the law of the Russian Federation ZOZPP - you are obliged to return at least 100% of the amount paid. No additional agreements have any force if they contradict the laws of the country. That is why they are registered in the UAE and respond only in the chat. Ie, you do not have any leverage on them at all, in case something goes wrong. And now the question is, is it worth buying from them? The price on airline websites is exactly the same. It just takes a little more effort from you. That's all

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Тамара Хадуева

Level 10 Local Expert

Recently, thanks to the recommendation of Yandex Market, I bought tickets through the Kupibilet resource It was indicated on the website, and in the itinerary receipt it is written that a refund of more than 72 hours is available. As a result, I get a refund of 2868 rubles from the amount of 11,899 rubles. In the personal account they said. That I have to provide documents to prove the reason why I am returning the documents. I wonder why I should provide my personal information. I used only the opportunity noted in the itinerary receipt: a refund is possible more than 72 hours before departure.

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Kupibilet

868 reviews