Kupibilet

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Ирис

Level 17 Local Expert

I don't recommend this organization to anyone, and I would never use it myself, but my husband bought the ticket for the child! We had a transfer trip for obvious reasons, so the first flight was postponed so that the child did not have time for the second flight. It would seem that what does buying a ticket have to do with it? And despite the fact that they don't get in touch at all! And it is impossible to change the ticket without them. As a result, I just had to take another ticket for another day and it was 4 times more expensive. That's because you won't be able to change your ticket or hand it over if you buy through this organization and they don't get in touch. If you have any questions for the airline, you will need to solve them through this intermediary: but they are dead, they do not answer the phone or the mail.

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Евгения И.

Level 3 Local Expert

Terrible service ... it was urgently necessary to arrange a ticket exchange, but they consider the application within 48 hours, and there were only 6 left before departure ... the chatbot simply unsubscribed that the issue was being considered ... because of the long assistance, you actually lose the right to make an exchange, because it takes a very long time to consider applications. No customer orientation.

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Денис П.

Level 2 Local Expert

Please answer at least here, since there is no hotline and chat with support (live people). Issued a refund of the tickets in good time. A specialist wrote to the post office, followed the instructions and sent the documents and a refund request by reply. I have not received any confirmation from a specialist. They wrote that the money would be returned within 20-60, I'll wait. But it's been a lot more than 60 days. And there was no refund.…

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zavok.ru zavok.ru

Level 4 Local Expert

The most bestial company I've ever encountered! The flight is cancelled: they are withholding 33% of the ticket price! Not a single contact phone number: a bot is answering the website! Think 100 times before contacting them!!!

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Level 8 Local Expert

I do not recommend this aggregator for Tickets - it is better to take them directly from the Airline. My case: we bought Tickets (23k rubles) + the service "Kupibilet.Refund" (5k rubles). Azimut Aviation Company canceled the flight 14 days before departure, we refused other proposed dates. The ticket price was promised to be refunded, and for the service "Kupibilet.Refund" - money (5k rubles) is not refunded (as stated in the Offer Agreement).

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Борис

Level 7 Local Expert

I bought tickets through this service and regretted it very much later. The airline repeatedly rescheduled the flight and I was forced to take another transport. When I asked for a refund for tickets purchased through Buy a Ticket, I was refused. They said we had nothing to do with it, you are contacting Pobeda Airlines yourself. The question is, then why use such a service????

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Глабеке Юлия

Level 5 Local Expert

The service is just tinny, no help from support. When buying two tickets with a transfer to the final destination, after payment, an email came from a third-party company, which was not mentioned at the time of purchase, that the reservation for the second flight was canceled. At the same time, the flight is valid. When contacting support, I am transferred to different managers, none of whom tries to help. Their answer is "well, yes, the intermediary through whom the ticket was bought was canceled, what can you do when they return the money to us, we will return it to you too." There is no solution to the problem of how to get to the end point, it was not offered to transfer to the same flight in another way, they sent me on their website to buy a ticket directly (Turkish airline, payment is only visa and master, which do not work in Russia). The refund will be unknown when. It's not one star, it's minus 100 Each new manager in the chat writes that he will carefully read the question, and then answers some bullshit. The first one wrote about the procedure for canceling a flight by the airline, although the flight was not canceled, the intermediary canceled the reservation. And they offered me to issue a refund of a non-refundable ticket. The following simply ignore my request to help with booking a ticket for the same flight without intermediaries or through trusted intermediaries and not through Involatus, which has a lot of bad reviews on the Internet. I asked, if I book the same flight again through your website, won't the situation be the same? (Because when booking, it does not say anywhere that there is a third party when buying except "kupibilet".) No one answers me, everyone writes "I will study the issue", "we are very sorry" I attached examples of answers, we have been texting for almost a day, 5 managers talked to me in the chat, I feel the next answer will be from another person who will not understand what the problem is and what happened. The latter wrote to me again about changing the flight, although the flight did not change (the fourth screen was loaded out of order).

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svetlana s.

Level 8 Local Expert

Never use it! 48 hours to exchange the ticket!!!!! But I had to leave immediately on the same day. I had to buy from another place. This office accepted the refund of the ticket, but deducted its commission for the refund of 3,100 rubles! This is in addition to the fine of the airline itself. As a result - 5 thousand!

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Наталья Бергсон

Level 6 Local Expert

My husband was on duty with fr.Shikotan, the steamer was supposed to sail at one o'clock in the afternoon, but there was a plane at 17-45, the steamer got stuck in the ice, as a result, it was 20 minutes late, the ticket was not returned. They bought another ticket, postponed the flight for a day due to weather conditions, they changed the first ticket to Krasnoyarsk, but not the second, they say you pay a penalty of 8000 rubles. Was he supposed to fly there on reindeer? It wasn't his fault that the plane was delayed for just one day. The answer was that the airlines were different, and no one was responsible for that. The question is, who is responsible??? It turned out that all the elements of Yuzhno-Sakhalinsk were paid for I'm not just outraged by this attitude, what's going on???? The road, which was supposed to cost 17650 rubles, cost 50,000

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olegatop99

Level 3 Local Expert

The carrier cancelled the flight. I urgently placed a new order through the Service. Incurred additional expenses. The service buys, it does not take into account. They issued a fine for a forced refund + withheld 2% of the order + took a commission for processing the refund 3% I think that it was possible to do without a fine, but only 5% of the work for registration. Because the flight was canceled by the carrier. But this is written about when buying. Therefore, 2 stars 💔

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Mari Korn

Level 4 Local Expert

I bought a ticket, paying separately for a full refund, and promised to return 90% if necessary. I handed in my ticket in advance. They refunded 45% of the ticket and 40% of the bonuses for their service, which I definitely won't need. The company is specially registered in Dubai in order not to accept claims from Russian citizens and I think it is quite deliberately misleading people about buying tickets

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Андрей

Level 16 Local Expert

Never hope or order a ticket refund service from them. You won't get anything. Let you have a disability (ugh-ugh), any situation - the money will not be returned to you. They don't work with the airline in any way. Simple outbiddings. I couldn't fly away (there was a problem with my joints, they put an endoprosthesis on). I returned the ticket and their time did not match for 20 minutes. As a result, the refusal. Be careful and work through other companies

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Сергей Вершинин

Level 2 Local Expert

I paid for the tickets, the money was debited, and the website says that the payment failed.. I can't write to technical support. an error pops up, where did the money go?

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Роман

Level 8 Local Expert

Unfortunately, many passengers view the location of the organization after they have used the service. And they are watching for a reason, but because of the negative situation. When you start looking for justice after that, you realize what you're facing.: 1) the chats are exclusively automated (the presence of a bot) and are made at a low level; 2) refunds for unused tickets for medical reasons are possible, but with great difficulties; 3) it is difficult to contact an employee and if it worked, then only correspondence via e-mail defending the categorically incorrect position on the part of the organization; 4) customer orientation leaves much to be desired; 5) there is no adequate document management, you will not receive a single document and any claim must be sent outside the Russian Federation; 6) employees have little knowledge of the legislation of the Russian Federation, constantly refer to agency agreements between organizations that are inaccessible to passengers; 7) you have to correspond with both this organization and and with the carrier, while spending a lot of time on this; 8) claims are accepted only to their legal address outside the Russian Federation; 9) if they have managed to pass the tests in correspondence, the refund will take a very long time (many months). For future passengers, using ticket search services, it is better to make purchases through the carrier as a result, excluding interaction with questionable intermediaries and foreign companies. Airlines should pay attention to foreign organizations with whom they conclude agency agreements. Companies with a legal address outside the Russian Federation create additional obstacles for passengers, their activities raise many questions, and at the same time any protection of customers from unfair treatment is excluded.

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ПростоЯ

Level 18 Local Expert

I bought a plane ticket for a business trip through a Coupon. The business trip was canceled, Aeroflot returned all the money with a deduction of its amount. So this very bill also retained for itself, in addition to the service fee, almost the same amount as Aeroflot. On what basis? I advise you never to use their services. Thieves!

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Джалал Алимханов

Level 5 Local Expert

The most terrible service, a useless intermediary site, whose support service is the most useless, there are simply no words, use the official websites of airlines, and this service, in case of any problems, will solve them for ages and in the end will not solve anything.

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Лидия

Level 2 Local Expert

Kind people, please pay attention to my review. 07/13.24 I was supposed to fly from Munich to Moscow via Turkey. I went to check-in at Munich airport. Registration in the information was marked in zone "C". The registration place has permanent signage on it.the Turkish Airlines language. There was no information about flights and cities. I decided that I was in the right place, but just in case, I asked one of the passengers (there was not a single check-in officer until the very beginning of check-in) if the check-in to Istanbul would be here. He confirmed it. I give my passport for registration, but they tell me that I am not in the database. I was supposed to be in zone "C", but in a different part. as the girl who got ready to register me told me. I ran there. At that moment, one couple was finishing registration. When I put my passport on the counter, the receptionist shouted through one counter so that a young man would not register me. My pleading, tears and pleading in front of people did not help. I tried to explain that I was in another part of the registration, but the guy with fear in his eyes, and looking at this witch, refused. He would have registered, but this witch was apparently the senior member of this team. In this part of the registration, there was also no information on which flights are being checked in. I asked who could help me. I was chased back and forth, but no one did anything. The only thing that was offered to me was to buy a new ticket to the tour bureau for a lot of money and, of course, the money for the purchased ticket to the ticket office disappears. I returned home with nothing and started looking for a ticket to KUPIBILET the next day. I found such a ticket. I came up with the idea to write a COUPON in the chat and ask, if possible, to return at least some of the money. The whole (as I understand it) team reacted to my request with understanding. I WAS REFUNDED THE ENTIRE POSSIBLE AMOUNT. THEY HAVE DONE ALMOST THE IMPOSSIBLE. To be honest, when I asked for help (to return at least some amount), I had no hope that this was possible. Such situations are not taken into account in the refund rules......BUT RUSSIANS DON'T ABANDON THEIR OWN IN DIFFERENT PARTS OF THE WORLD. I recommend everyone to buy tickets for KUPIBILET - HERE ARE AFFORDABLE PRICES AND THE BEST PEOPLE: WITH A BIG HEART, A RUSSIAN SOUL AND PROFESSIONALISM. Once again, I want to say a HUGE THANK YOU to the whole team for their understanding, attention and concern. I also want to say that chatting happens quite quickly. If there are a lot of customers, they ask you to wait, i.e. they don't forget about you. The work is done at a high level.

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Ohhh No

Level 10 Local Expert

A good portal for buying tickets. A couple of days ago, Turkish Airlines canceled a flight , which disrupted my entire route. I bought tickets to Turkish through citytravel. It takes up to 45 days for them to return. The ticket was returned in 2 days (under conditions it was up to 5), tickets to Turkey from Moscow were on the ticket. Of course, not the entire ticket price, but for the speed of chat and response in the chat in the app and in the mail, definitely +.

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Nikita C.

Level 3 Local Expert

I purchased tickets on the 5th of November of the month of 2024 Sochi Samara, issued a special refund in case something goes wrong , this is an additional service and I put more money for it, and when I return they shout to me that we are returning some bonuses and on the site that they own , that is, they offer me a film certificate, and as I understand it, I will not see my money in the campaign .I do not advise you to take anything, the conscience of the owner is black, no more, moreover , a thousand options are imposed upon the design

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Александр Дмитриев

Level 7 Local Expert

When buying a ticket, I issued an additional option "Refund in case of cancellation of the trip". It just so happened that I didn't fly. The money was not refunded for the tickets. We have refunded part of the amount from the cost of the option . I lost more money with the option than if I hadn't applied for it)

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Юлия Перова

Level 4 Local Expert

I bought a ticket to Nizhny Novgorod by paying with a VTB card. I received it in electronic format by mail literally immediately, without the need to wait. If compared with other similar services, then Kupibilet is definitely a favorite

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Николай Павлов

Level 5 Local Expert

Ticket prices are increased immediately after you have filled in all your details. I've run into it twice, and I'll never use it again.

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Андрей

Level 9 Local Expert

I bought a ticket to airsales, which I redirected to a coupon, used the service for the first time instead of buying directly and regretted, they charged me for a place that I did not choose (4000 rubles, because it is very tricky and there are a lot of ticks that need to be removed, God forbid you miss with your finger and that's it) + service fee (800 rubles), and I ended up spending 3 hours in the support chat because they don't have a phone. I overpaid for the ticket, the operator has it cheaper. I overpaid for the luggage, the operator has it cheaper by 300 rubles I overpaid, I'm the place that they shoved into me. I also overpaid for the "underserved" fee, which, instead of convenience, only caused problems and hassle. You can't think of a worse option to buy a ticket. Always take it directly from the operator, never use kupibilet

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Татьяна Пашкова

Level 3 Local Expert

Watch out for the bugs!!!I ordered tickets, and received a reply that the payment had not been completed. You press the button again and it turns out that each time you press it, money is withdrawn. And for what? What service have you provided?

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Владимир

Level 4 Local Expert

A ticket was bought at this office. As a result, a few hours before departure, this office canceled the ticket. It's good that I didn't have time to get to the airport, although the taxi had to be canceled. About 80 thousand were lost. They refer to the fact that when you buy, you agree that they will throw you and take you for a ride. Do not mess with them, it is better to overpay 500 rubles, but fly away than to be thrown and lose a lot more.

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Наталья Падышева

Level 2 Local Expert

I personally like this app. There are always quite a lot of flight options offered here. Moreover, there are both exotic and quite ordinary ones with one or two transfers. It is convenient that the order history is in your phone in your personal account and, if necessary, you can contact support from there.

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Инкогнито 5105

Level 5 Local Expert

Additional services are debited from the card without notice. The support team promises to refund the money after several hours of correspondence, but it is not a fact that they will return it.

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Анна Линг

Level 3 Local Expert

I bought tickets through Kupibilet, and then due to the postponement of the graduation date, I had to change the dates of the trip. I contacted support with a request for an exchange. At first, it seemed that I was offered a suitable route, but in reality everything turned out to be completely different. I was not informed that the transfer in Beijing (Hangzhou — Beijing flight) takes more than 24 hours on the new route, although on my original flight both departures were on the same day and the transfer took about 4 hours. The letter did not contain any details about the new conditions of the route (such as the duration of transfers), but there was a postscript to hurry up with the payment of the fine and fees for ticket exchange))). After the payment, the route in the documents was changed without my consent: the flight turned out to be generally late in the evening. It turned out that according to the conditions of the ticket, you can't even go out into the city at this time — but of course, no one gave me this information in advance. Moreover, the support officer assured me that I could safely go out into the city. As a result, I was left with a ticket that does not suit me and that cannot be used adequately. When I asked for help, the staff refused to correct their mistakes, even though they admitted their guilt in the correspondence. The only "solution" that was offered to me was to pay almost 14 thousand rubles again. When we started talking about the pre-trial claim, I was not given the legal details of the representative office in Russia in the chat, but was sent to write to the same email address that I had previously been simply refused. This is an absolutely irresponsible approach. There were so many mistakes on the part of the service, but I never received any support or normal dialogue.Apparently, it remains only to file a pre-trial claim. If the issue is not resolved, I will move on... I highly do not recommend it. So far, everything is fine, maybe it will work, but if there is a problem, you are left alone with it.

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Арина Ю.

Level 9 Local Expert

If I have a flight with transfers, then I only take it for a ticket. I've already compared prices with others, it's still cheaper here. And besides, there are other advantages - a bonus program, a convenient personal account where the entire order history is stored, and an application.

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Елена Пестова

Level 3 Local Expert

A large selection of air tickets to any destination, different in price and flight time. You can always find a convenient flight route here. Which has become especially important now, because the number of direct flights has been sharply reduced and mostly you have to fly with transfers.

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Инна Чарная

Level 3 Local Expert

I am attracted to Kupibilet by the well-established work of the service. Here you can quickly and safely buy air tickets to anywhere in the world. Now I no longer need to print out and carry any pieces of paper with me, since all the documents and itinerary receipts are in the application at my fingertips. It is very convenient and correct in my opinion that such services enter into circulation and facilitate the process of air travel.

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Гена Андреев

Level 5 Local Expert

Great app! Easy navigation, simple and intuitive interface. All the necessary functions are available, it is easy and fast to buy tickets

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Виолетта Павлова

Level 4 Local Expert

I have been using the Kupibilet website for a long time. In addition, there is their app on the phone. I usually book tickets through the website, because it's more convenient for me. And in the application in my personal account, I always have an order history with me, push messages come from it, and you can contact the support service promptly if necessary.

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Regina Zhuravleva

Level 2 Local Expert

We bought through them only because they do not accept our cards (now, thank God, this issue has been resolved), I also recommend ordering directly through the cards of friends, acquaintances of anyone, just not through them!!! Bought a ticket Moscow-Dubai-Moscow. They took 14 tr for their services.. In fact, it was necessary to urgently change tickets for January 22, and what do you think? Today, on January 22, the "request is being processed" , The company does not solve those operational and important requests! very unreliable! they are expensive! service 0! I do not recommend it!!!!

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Анна Ш.

Level 8 Local Expert

If it were possible to set 0, I would have done so. They don't send changes to flight cancellations, you'll find out about it upon check-in and the fact that no one is interested in a business ticket at all. At the final stage, a "mindfulness test" is arranged. If you don't remove one jackdaw, you will be charged for an unnecessary "non-refundable ticket refund" service that you can cancel only on the day of purchase. In fact, the service involves a refund in bonus points, of which you cannot spend more than 2,000 at a time. I don't recommend it to anyone

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Айыран Куулар

Level 2 Local Expert

This website for buying an airline ticket deceives people when buying a ticket. There is no order number, no refund for a non-existent ticket. Never buy a ticket from here!

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Денис К.

Level 4 Local Expert

It totally sucks. No support. There are no phones, it is impossible to write to the post office, there is no office in Russia, and in the Emirates, where they are registered, it is also probably a fiction. If the airline cancels the flight, then the money will not be refunded for the tickets purchased from them. There is no way to contact a representative of this office. Their chat is a fiction - standard responses from a bot.

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татьяна к.

Level 5 Local Expert

An unpleasant acquaintance with the company. While I was trying to arrange flights for a family in the amount of 250 thousand, unjustified payments were withdrawn 2 times without my consent (11 thousand each) and that's 22 thousand!!! In the savings bank, it is used as payment for services and goods, but I was not provided with either) this is the first time I have encountered such lawlessness! That is, my bank blocked a large amount, apparently, that's how they took a piece) I tried to pay them again, and they took it away!!! It's not legal! They write nonsense in the "care service" like, it's not us, the bank froze it) which bank had the right to freeze my money and on what basis? Meanwhile, I need to buy new tickets. Don't mess with it better, then hemorrhoids with ships and stuff.

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Марина Непотягова

Level 2 Local Expert

The ticket to Khabarovsk in KupiBilet turned out to be cheaper than directly from the carrier, and I chose the most convenient route. Great service, I'll definitely buy a ticket here more than once.

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Инкогнито 8192

Level 3 Local Expert

They do not have a telephone connection or a hotline. It has been 3 days since the request, and there is still no response on ticket exchange.

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Яна

Level 9 Local Expert

A murky office, or something has not been finalized. They almost had a heart attack! The money was debited, there are no tickets and no money either. They made some kind of refund, although what if, as they said, you can't place an order. The money was returned in full by the evening.

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Maxim

Level 28 Local Expert

Another "aggregator" of air ticket prices. They charge a commission of 1.5 tr, but if there are any problems - for example, with a refund - it is unlikely to help. If you look at the options on the websites of 3-4 companies, it will be more reliable and cheaper

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Сергей Б.

Level 5 Local Expert

One of the advantages: payment by bank cards of the Russian Federation. Cons: they respond slowly, with an exchange and refund package, you still have to pay a lot for the exchange, despite the fact that you are much in advance and tickets have become cheaper, the explanations from the aggregator look questionable, they provide pricing only in words, no confirmation, exchange prices rise decently throughout the day. Payment via a link through their website often does not go through, but there is no clear explanation of the reasons, the link is one-time, while the second one is being sent, the price has already increased by 30 t.p., as a result, the DS is returned (which does not happen immediately). I realized for myself that I definitely would not use their service, but I would dissuade friends and acquaintances and warn them about problems.

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Никита Семенов

Level 4 Local Expert

Buying tickets to Abu Dhabi was easy, fast and convenient. In addition, the price turned out to be slightly more profitable than on other platforms, which was a nice bonus.

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Сергеева Кристина

Level 4 Local Expert

I like the referral subscription feature in the app. Knowing that the price of tickets can change dramatically even within one day, I usually always sign up and wait before buying. It is convenient that the application sends a push notification when the price drops and you can immediately go in and quickly place an order.

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Надежда С.

Level 2 Local Expert

I bought tickets to the Ticket Office, the staff are just great, professionals in their field!!! Always in touch, the help is invaluable. The carrier's airline changed the departure time several times and I was helped with all the unclear questions and problems. Well done! Keep it up !

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Инкогнито 3295

Level 2 Local Expert

The price is lower than when paying later. You fill out the form, then the price suddenly increases by several thousand (It is indicated that due to the popularity of the ticket, but this always happens when buying), then there is a failure when paying and a message that there are no seats, although the ticket is on the airsales website and the price is indicated at the initial price.. It did not work out to issue a ticket

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Nyrä Shitikova

Level 2 Local Expert

The most terrible service. Never buy tickets through it. When buying a ticket, they try to impose a thousand incomprehensible and unnecessary additional services. Online check-in is paid (What is it anyway? Why? Online registration is always free). I paid almost 1,000rubles for online registration, indicated that I wanted a seat at the end of the salon by the window, and was given a seat at the beginning of the salon between two seats, despite the fact that HALF of the SALON was empty. Exactly half of it. If I had registered online myself, I would have been able to choose any place for myself, but this vile company decided that it would be wonderful to choose the most inconvenient place. Well ok. I wrote and asked to cancel the online registration. It is POSSIBLE to do this. Absolutely. But they couldn't do that either. The operator Marina said that it was impossible to do this. Apparently, Marina had never even seen the registration system in her life. As a result: I do not recommend this company to anyone, it is better to buy on the official website of the carrier, you will save nerves and money.

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Полина Полякова

Level 6 Local Expert

I recently encountered an unpleasant situation when buying an air ticket through the KupiBilet website using a Tinkoff card. I chose a ticket for 3,000 rubles, but instead of the specified amount, 4,200 rubles were debited from my card. This happened without my confirmation via SMS with a code, and I was not notified of the additional online registration fee. In addition, at the time of the debit, I did not see that the amount had been changed, and I was not sent a code to confirm the transaction. After contacting the bank, they explained to me that such debits can occur if the card is linked to a service that does not support 3D Secure. However, I was not warned about this in advance during the card binding process. I consider this practice unacceptable, as it violates my rights as a consumer and also jeopardizes the security of payments. I hope that in the future such situations will be controlled more strictly, and users will be warned in advance about such conditions in order to avoid unexpected charges.

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Alexander Sukharev

Level 3 Local Expert

When paying for the ticket, a technical error occurred on the side of the KupiBilet service - the money was debited (135,000 rubles), but the tickets were not issued. Support told me to wait up to 30 days for a refund, they can't issue a ticket. No alternative solutions have been proposed.

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Kupibilet

1128 reviews