We are currently staying at the Sentara mirage Dubai hotel check-in from 02/19/2024 the water was turned off for the second time, from 17 h to present. the time is 23 hours, there is not even cold water, there is a queue for the toilet in the hotel!!! There were long queues for the elevator, we waited for 30 minutes, some of the elevators did not work, we had to climb the fire escape, because there are no others in the hotel.Stairs!!!The indescribable feeling of "comfort" is all inclusive, as they say!
Previously, we rested in the neighboring riu without problems and a hundred times better!It's a pity that there were no places this year!
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Мария Пчёлкина
Level 15 Local Expert
February 8
The hotel has only 2 disadvantages:
1. You live like on a runway. Planes fly endlessly overhead. It starts to get annoying after 3-4 days.
2. Lack of staff in the restaurant and in general, there is little space, there are queues, but they judge quickly enough. You wait a long time for drinks for lunch and dinner. There's no problem with that at breakfast. AND THERE are NO TEASPOONS. A trifle, but very annoying, tea / coffee is not stirred, dessert is not eaten.
The place is gorgeous for children, all heated pools. There is a corner for adults 16+, where there is silence and relaxation.
Very good cuisine, the food is varied and delicious.
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Ольга К.
Level 4 Local Expert
March 21
A great hotel for families with children. There are many pools for children, starting from the youngest age
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ИЛЬЯ КОПТЕВ
Level 7 Local Expert
February 24
This is not the first time in the UAE, there is something to compare it with! The cons of the hotel are much more than the pros!
In five days, the water was turned off a couple of times for the whole day! Coming after the pool, I want to take a shower.
The food is not at the highest level, who likes to eat tastier, keep in mind!
Animation, or rather it does not exist from the word at all! There was a fire show once. Boring! One plus, Dubai is nearby! Definitely not the second time.
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Юлия О.
Level 4 Local Expert
November 10, 2023
A great hotel for families with children, especially young ones. And if you really go to this hotel, then you should take everything included and not go anywhere - there is everything on the territory, there is a lot of entertainment, restaurants and bars too. If you want a relaxing holiday, or vice versa active with a visit to the sights, then you should choose another hotel. The hotel is located on an artificial island, surrounded by a wasteland, there is a market nearby.
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анна че
Level 5 Local Expert
June 6
A wonderful hotel! Great beach, lots of pools, lovely girls at the reception! I advise you!
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Инна Ш.
Level 6 Local Expert
December 21, 2023
A real children's hotel, a paradise for them there. The rooms are good, but there are some disadvantages. If the room does not face the sea, then a construction site will open in front of you and then the city is already visible. And the big disadvantage is that every 2-3 minutes you will observe planes that are very clearly audible. The food is delicious. The territory is beautiful.
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Екатерина Немолодышева
Level 8 Local Expert
February 8
I wrote a huge review about this hotel in the reviews somewhere, the staff is poorly trained, there are not enough towels in the rooms, the waiters recommend finishing the food first and then making a new order -nonsense, the hostess sends breakfast to another restaurant, which closes half an hour earlier, and only 20 minutes remain for a family of 5 people When asked why they did this, they recommend waking up earlier. We are unlikely to return to the hotel this time ... although it is designed for children, but the attitude towards guests is completely at a low level
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Анастасия П.
Level 4 Local Expert
April 6
This is the best hotel in my life. Stylish, clean, comfortable. The service is on top
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Анна С
Level 6 Local Expert
January 9, 2023
We are in this hotel now. Clean, clean well, but there is a scratched bathtub in our room!, it does not feel nice to get into it. A very large fee at the entrance to the hotel, taking into account the all-inclusive system, we were charged $ 190 per room, when leaving they are given in dirhams at their exchange rate - not very convenient. They keep track of everything! Not only for the children in the pool, but how many glasses of drinks did you take, tea, coffee, milk, alcohol ... the queues are huge in the restaurant, especially in the evening. In the elevator too. The pools are good, heated in January, we swim, it's comfortable. But the bay, of course, is 20 degrees, we just lie there and tan. The territory of the hotel is very small. There is no animation for children, only water aerobics in the morning. In the evening, like a disco, a magnaphone is put on and songs are included - dance yourself. Everything is delicious in terms of nutrition, but the food is standard, we haven't met any steaks and seafood yet, we rest for 3 days. A 3-year-old child can always find something to feed, there is plenty of non-spicy food: chicken, fish, potatoes, pasta, rice, vegetables and fruits. Yesterday there were even soup with sour cream. There is no desire to return to the hotel anymore
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Оксана Юрьевна
Level 5 Local Expert
June 11, 2023
Great family hotel, water slides, panda park, sea nearby. The food is delicious, juice from bags, not adjustable) several restaurants, I really liked the Lebanese one with an excellent view terrace. Fun for everyone, both children and adults, animation works
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ольга с.
Level 5 Local Expert
May 21, 2023
I liked everything (service, food, rooms, territory, swimming pools, bars) except for two points.
The first disadvantage: when we arrived, there was not a single Russian-speaking person at the reception of three people. There were Asian girls who spoke English with an accent and I didn't understand them the first time.
In another shift, a girl who speaks Russian appeared.
The second disadvantage: when we chose this hotel, it was important for us to have water slides not only for children, but also for adults. There were slides in the photos.
In fact, there are slides too, but the pool at the bottom of the slides is so shallow that my 12-year-old daughter, rolling down the slide, hit the bottom of the pool with her lower back.
As a result, neither I nor the children from the water slides did not ride.
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dentistgev
Level 5 Local Expert
July 25
Great hotel, delicious food, cool pools, good service. Everything is super
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Сергей Саранчук
Level 11 Local Expert
June 4, 2023
Great family hotel. Children's slides, a children's pool, a family pool and a pool for those over 14 years old, riding on a lazy river and jumping from a tower. A large number of employees near each pool, for children it is not necessary to stop. And of course the Arabian Gulf, the sun. The hotel is on the level.
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Владимир Минеев
Level 4 Local Expert
January 4, 2023
We were in December 2022 with children aged 7 and 9. The hotel is new - everything is clean (the entire territory is washed from 5 am), there are flavors everywhere (reception, elevators, floors) - the smell is pleasant. Several restaurants with a variety of menus. Almost all heated pools (open until 20.00). The beach is sandy, the entrance to the water is gentle. The hotel is focused on holidays with children. If you want to be quiet - there are 2 pools for adults only. There are a lot of lifeguards and they really look after the children. Take sea view rooms, otherwise you will be looking at a huge shopping center under construction. Of the minuses, the hotel is located on a new bulk island, respectively, there is no infrastructure nearby yet, and I would also like to add evening animation.
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Елена Сулейманова
Level 14 Local Expert
October 1, 2023
Great hotel. I definitely recommend it to everyone! With children, it's a paradise there in general, the food is delicious, the room was cleaned well, the staff are all polite. We were very satisfied with the rest.
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Lina Isbir
Level 9 Local Expert
April 22
The food is good, the beach is clean, lots of sun loungers and plenty of space. Planes take off windows need to be closed at night
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Евгения
Level 8 Local Expert
March 25
A decent hotel. It is with a childish concept. Teenagers will be bored. Well, there is nothing around within walking distance
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Metallprofil64 Saratov
Level 13 Local Expert
May 5, 2023
Nice hotel. New. Qualitative. There is plenty of entertainment for children. The entrance to the sea is convenient. The beach is big. The sea is cool in February. The pool is very warm!
To go to the city - only by taxi. It is advisable to take an allinclusive power system
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ЭМИЛЬ Галиулин
Level 5 Local Expert
March 15, 2023
There is very tasty food and a large selection. The service is good, the room is well cleaned. The rooms are large and comfortable. The staff there is good, but I don't know much Russian. The beach is very big and there is a restaurant on the roof of the hotel and the beach is clearly visible. There is also a game room and the hotel is excellent.
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Наталия Леонова
Level 9 Local Expert
August 7, 2023
Super hotel, nothing to complain about, clean and cozy rooms, a great beach, beautiful areas of pools and bars. I recommend it to everyone! The food is also very tasty and varied!
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виктория пинекер
Level 4 Local Expert
May 16
We had a rest in May 2024 and liked everything very much. All inclusive is really all you need. Choose this hotel and you will not regret it!
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Ольга Семашко
Level 7 Local Expert
February 8
A good hotel, the restaurant on the ground floor had dishes (olivier, borscht, beet salad), a large beach. The hotel is for children, there are many children, a lot of entertainment for them.
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Виктория Л.
Level 14 Local Expert
October 24, 2023
A great hotel for families with children. A lot of water entertainment, different game rooms, several restaurants with different food options. A great beach, there are enough places for everyone on the sunbeds. High-quality cleaning, unlimited bottles of water, friendly staff, entertainment shows in the evenings. Among the wishes: add adult discos, diversify the evening shows a little, otherwise they are mostly magicians. Thank you very much! It was a wonderful stay!
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Вероника Б.
Level 4 Local Expert
November 21, 2023
Great hotel! It's a paradise for children in general! The food is varied, for every taste! There are plenty of sun loungers everywhere, both by the sea and by the pools! There are no minuses, only pluses!
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Виктория
Level 16 Local Expert
August 2, 2023
As a result, an amazing experience of the hotel. Initially, we were settled in the wrong room, but our tour operator decided everything and the next day we were settled in the room category that we paid for. We rested for a long time, 12-14 days, I can't remember now. The last 4 days the food has become boring. But the child always found something to eat, there is a children's table, but there are standard nuggets and French fries, they got out of the situation by braving an adult buffet - quite OK! The pools were heated, food delivery to the hotel delivers without problems. You will have to spend a lot on a taxi, but here it depends on your desire, you can not go anywhere at all. We rode to the Marina 3 times, the road there is 40 minutes, to DubaiMall 20 minutes
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Анна
Level 7 Local Expert
August 14, 2023
I didn't like it, far from the infrastructure, only a taxi,the hotel itself is designed for small children, from 7 and older, it's boring there, it's not Turkey in terms of entertainment.Now in order:1)Accommodation 2 double beds for 4 guests.. only 2 bedrooms are clearly like our 1.5 , we were with the children , the two of us on 1 bed was very uncomfortable 2) the food is spicy, fried, Thai-Indian, what is there, someone from European cuisine found, I do not know except pasta and nuggets, in a cafe on the beach delicious pizza was this fact, drinks are packaged and carbonated juices, no freshly squeezed juices, even for money was not 3)the hotel positions itself as a children's, and in fact, for children, the paddling pool is knee-deep and the trampoline in the pool on the beach, from which if you fall unsuccessfully, you will break everything that you can, the pros are that we have seen all the sights of Dubai, but the hotel has nothing to do with it...The second time you don't want to go there, you came from the Rio hotel nearby, even though there is 4 ka, but the level, the only plus of the hotel is the smell, everywhere the car dispensary fresheners, it smells nice there
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Арика
Level 6 Local Expert
April 8, 2023
A very nice and very children's hotel. Ideal for very young children and up to 10 years old.
The beach is equipped with sand with shells, so it's better to buy special shoes.
The territory is small but well planned.
The food is excellent. Porridge every day. Sometimes there is even borscht. Thai and Indian cuisine is always available.
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Михаил М
Level 6 Local Expert
August 8, 2023
Junior staff - excellent, five stars! It's bad with Russian-speaking staff, sometimes there is simply no such thing, the average staff has American English, it's very difficult to communicate with poor knowledge of classical English, you can convey your idea, but it's already difficult to understand the answer, although the hotel is declared as having Russian-speaking staff. They go to a meeting in choosing a room with a good view, but for a decent surcharge. In general: the hotel is a four, and it deserves its stars.
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Anonymous review
March 19, 2023
Nice family hotel. Not a very large area, but everything is well organized, PE is not a disadvantage. Definitely take the all-inclusive category. The location is good for your money, to go to the right places in Dubai within 30-40 minutes. We drove an hour to the lego park. Those who love Thailand will be pleasantly surprised by the food and drinks.
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Артём Маликов
Level 7 Local Expert
November 30, 2023
Everything is super, a great hotel. It will go both for family holidays and without children. The staff is super, the food is delicious, the alcohol is top notch!
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Анастасия К.
Level 5 Local Expert
May 25, 2023
This is the best family hotel in Dubai! We are resting here now, there are a few days left and I don't want to leave. A separate respect to Artem, a Russian-speaking guy who conducts cool aqua aerobics and is a very good guy!
Also the food is 5 stars! Room, cleaning, infrastructure, sea!!! I definitely advise and will advise everyone! Thank you Sentara, you're cool!
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Горбунов Алексей
Level 6 Local Expert
July 2, 2023
A chic hotel for families with children. The territory is large, a large selection of restaurants and leisure. Daily entertainment programs for children. The water park is amazing!
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Ольга Исаева
Level 4 Local Expert
August 4, 2023
We were at the hotel from July 22 to August 2, arrived at 6 am, checked in at 7, were very surprised and satisfied, because it was a long road. Bracelets, we had everything included, dressed after 3, ate at sands, a good cafe for snacks. We ate at the main restaurant and often booked unomas . In general, we were satisfied with the food. I had a rest with my son for 13 years, the pools didn't come to him anymore, but the beach is great and the sea is warm, I've never seen this)). The only thing that bothered, it was constantly asked for the number - you go into the restaurant, tell the room number, take drinks - tell the room number, beach towels are also a number, a little annoying. Bracelets for all types of food of different colors, why the whole topic with room numbers remained a mystery to me))
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Виталий Боровских
Level 9 Local Expert
November 11, 2023
We had a rest in October 2023, a chic hotel for a family holiday, children and adults are delighted. Very good kitchen, clean rooms. We recommend it.
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Татьяна
Level 7 Local Expert
November 9, 2023
I really liked the hotel, now we are resting here with our grandchildren, the children are delighted with the food suits both the children and us, before the trip we read the reviews that the children have nothing to eat, it's not true, an excellent menu, a big plus-there is something to entertain the children
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Special
Level 8 Local Expert
August 9, 2023
An ideal place for children and adults - 4 kitchens in one hotel, the rooms are cozy , clean and tidy, 20 minutes by taxi to Burj Khalifa,
Private beach !
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Наргиза Эргашева
Level 5 Local Expert
April 22
The best hotel for families with children, delicious cuisine, friendly staff
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Ekaterina
Level 5 Local Expert
June 29, 2023
Excellent location on the first line, good service,new spacious rooms,clean,several pools for all ages:the youngest, teenagers and adults.
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Сонная Ира
Level 7 Local Expert
March 24, 2023
In general, a very nice family hotel. A very competent territory, although not extensive. There are many children's places - slides, a playground for kids. The food is excellent, there is always enough and a good assortment.
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Виталик Шокере
Level 19 Local Expert
February 20, 2023
My wife and I liked everything. We were in the fall of 2022. The room is newly renovated, well ventilated, cleaned every day.
A couple of concierges speak Russian well, if someone does not know English.
There is a lot of play equipment for children, this was the most important condition when choosing a hotel.
I liked the sea: clean, lots of fish swimming, crabs sitting on buoys.
Almost every evening there is a fireshow type activity on the beach.
I recommend the hotel, I would have gone here again myself, but they raised the prices.
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Игорь Чуриков
Level 12 Local Expert
April 27
The hotel does not match its stars.
The beach is bad (shell, you can cut the horns).
Planes are constantly flying over the hotel.
The staff is rude at the Thai restaurant.
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Диана Григоряк
Level 2 Local Expert
July 13
The best hotel for its price, delicious food, only one thing - the pool is cold for kids
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Екатерина Р.
Level 8 Local Expert
July 2, 2023
A chic hotel for families with children (slides, a river, a pool with trampolines work until late without interruptions), the entrance to the sea is gentle (white sand with small pebbles, but does not require coral), and also includes ice cream and alcohol, they deliberately took a room with a view of the city (Budj Khalifa is visible), at night a gorgeous view on the city lights, amazing cuisine in the restaurant on the Sands beach, they serve absolutely gorgeous salmon and shrimp in batter, a rooftop restaurant with stunning views (I recommend having breakfast there), as well as a large main restaurant in the basement - the food is delicious, a lot, varied, the service is at the highest level, the hotel is new, everything is done according to the latest technology, an amazing place, in the evening on the beach they arrange movie shows for children (though in English), there was a fire show, acrobats, I definitely recommend it
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Екатерина
Level 9 Local Expert
July 21, 2023
Well, what can I say...Dubai is not for everyone, primarily because it is very expensive! THAT'S IT! But if you don't pay attention to it, then I am first of all a fan of history! Therefore, for me Dubai is just a tick in the countries I have visited)) Yes, it's beautiful, luxurious, super modern, everything is there, but I personally lack antiquity, culture and spirituality. And yes, about the hotel...it is convenient that everything is included, a good varied cuisine. We paid extra for the sea view, the rooms are clean, the hotel itself is new, but there was one big jamb when checking in. We booked through the tour operator Anex, we were met at the airport, drove for a long time, after which we decided that we were going back by taxi) and when we arrived, they did not check us in, explaining that the money from the tour operator did not arrive at their account, and there was no money - there was no housing😃 in general, we waited half a day and finally everything was resolved, fortunately there were snacks and water with lemonades at the reception, and a bottle of whiskey with a duti free😄
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Гир
Level 5 Local Expert
March 23, 2023
Food, service, room, cleanliness, beach,territory 5 out of 5. The concept of a hotel with an all-inclusive program was not pleasantly surprised. You pay for 8 days at the tour operator and upon arrival at the hotel at 9.00 am at the reception they declare 6 days. Where the new arrivals' meals start with dinner. There is food for money, the price is translated into rubles, discourages the desire to gluttony. Departure to the city only by taxi.
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Антон Васильев
Level 6 Local Expert
August 13, 2023
Were in the year of opening. Of the minuses, only the location and lack of Shuttles to the city center. The beach is not bad, food and drinks are on the level. Animation for both children and adults. In the evenings, watching movies on the beach.
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Пользователь B.
Level 4 Local Expert
April 18
A good hotel, a lot of crabs, free pools, a lot of shells will be on the water
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наталья н.
Level 3 Local Expert
September 16, 2022
We rested in this hotel from 2.09 to 9.09.2022. There was one person from the Russian-speaking staff. The food is mostly Thai, not very diverse. There were many spicy dishes even on the children's menu. After the weekend, the children's menu disappeared altogether. Everyone who took not all inclusive was very sorry. There are no shops nearby. We have to take a taxi. Who goes for the first time needs to be very careful when choosing the date of the planned vacation. It is better to choose the end of October- beginning of November and March- April. In the summer months it's just a sauna. It is not possible to be outside even after sunset. In addition, dizziness may begin. Another moment on nutrition. Upon check-in, you will be able to use the restaurant only after 15.00. That is, you will need to buy food. This is an average of 100 dirhams per person (burger, cola and fries), such a set is offered on average by a snack bar.
There were 2 unpleasant situations. The first, returning from dinner, found the door wide open. When the "do not disturb" icon is lit. And the next day, the guys who clean the rooms changed the code on the suitcase by closing it. It's good that there is an Internet connection and we were able to open it. Otherwise I would have to go to buy a suitcase. And this is the cost of a taxi of 50 dirhams per person and plus the purchase of a suitcase. Apparently, this is revenge for the tip. By the way, such a "surprise" was made not only to us. I suppose you can do the same with the safe.
The hotel staff is the face of any hotel. The people who work at the hotel form the client's attitude to it no less than the interior or the menu.
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Алексей Васильев
Level 5 Local Expert
February 4
We were with a child, food and entertainment were confident, children's animation was weak and there were no entertainment programs or we missed them. The service is on a high level, justifies its asterisks.